Name: Holiday World Resort Affiliated by Melia
Address: Ctra Nac 340, PK 215.6, sn, Benalmadena, 29630, ES

10/10

Exceptional

06 Jun 2026

Laura

The size was brilliant! Very high spec

Family_with_children

8/10

Excellent

23 May 2026

Laurie

Globalement, nous avons passé un très bon séjour particulièrement adapté aux familles avec enfants. Quelques points mériteraient cependant d’être améliorés pour rendre l’expérience encore meilleure. La navette reliant l’hôtel au parc aquatique est annoncée à l’accueil comme circulant de 10h à 18h. En réalité, une fois sur place, elle ne fonctionne que de 10h à 14h puis de 14h45 à 18h. J’ai trouvé dommage qu’il y ait une interruption de 45 minutes alors que le trajet est très court. la “piscine intérieure” mentionnée dans la description de l’hôtel n’est pas réellement une piscine accessible librement. Il s’agit en fait du spa facturé 15 €/pers, enfants compris. les piscines extérieures, l’eau était extrêmement froide. Je comprends qu’en Espagne les températures soient généralement élevées, mais selon la période de l’année, chauffer au moins une piscine familiale rendrait le séjour beaucoup plus agréable, surtout avec de jeunes enfants. le buffet était globalement bon et varié, mais il manquait selon moi du gel hydroalcoolique à disposition à l’entrée ou près des buffets. L’hôtel propose bien des excursions via une personne dédiée sur place, mais il faut ensuite se débrouiller soi-même pour rejoindre le lieu de départ des activités. Pour un resort familial, il serait vraiment appréciable d’avoir davantage d’excursions organisées directement depuis l’hôtel avec navette aller-retour incluse.

Family_with_children

2/10

Poor

10 Apr 2026

Daniela Del Carmen

I absolutely do not recommend it! My family and I all got sick from the food there. First, my 18-month-old had a high fever, vomiting, and diarrhea for two days during our vacation. Then I did, then my 12-year-old daughter and my husband got sick too. We just got home two days ago and we're still sick. The food is terrible; they always serve the same thing, and I think it's reheated from the day before! The only good thing was that they cleaned the room daily, and the staff was very friendly, but that's it. The all-inclusive package doesn't include anything about the gym, sauna, or any of the other attractions on the property. You make a reservation for one hotel, and they send you to whichever one suits them best. I would never go back to that hotel again!

Family_with_children

10/10

Exceptional

06 Apr 2026

Juan

Wonderfull

Business Family_with_children

6/10

Pleasant

02 Apr 2026

Francis

Nice hotel but starting to show its age. Basic food. Probably excellent for families with young kids; not for older crowd

Partner

8/10

Excellent

25 Mar 2026

Sherlaine

Staff are very friendly, it is family friendly and a lot activities to do. Room was very clean and spacious. Only complaint is the check in process can be quite long and a bit more organized? We arrived a couple of hours early and did the whole check-in with badges and said we had to wait till 2pm for check-in. Came back and had to do the whole line up again where it takes forever for people to do the wrist bands, passports etc. The only difference was they called to see if our room was ready but we already had the key cards. Also, there is a checkin and checkout line up but guests don't really follow the signs so it would be easier if there were just one line and the front desk just serves the next person at the top of the line. But the staff were very friendly.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Graham

Great holiday and location. It would have been nice for the other restaurants and facilities to be open but it was the beginning of the season.

Family_with_children

2/10

Poor

04 Mar 2026

HADI

Wash room locked trap inside and the room key bracelet several times need reset by staff

10/10

Exceptional

26 Feb 2026

REEFQURT OLUWABUKUNOLA

Walking in was breathtaking. Very clean rooms and staff were really nice. They also did care of their holiday maker by providing shuttle buses from the hotel to the gate which is quite a distance. More entertainment should be provided and not just live music every night. But reat place to be. Will definitely recommend.

8/10

Excellent

24 Feb 2026

Iqbaljeet

Room was clean infact the whole hotel was clean. Nice food and service

10/10

Exceptional

03 Dec 2025

Lorraine

Reception staff welcoming and also fantastic at check out.
Bar and restaurant staff friendly and helpful.
Room clean, would benefit from having a washing up sponge and washing up liquid to wash coffee cups, just an idea :-)
Every area clean.
Loved the waterfall feature in the central lobbies.
Food was lovely, everyone is so hard working, well done to all. Thoroughly enjoyed my stay.
Really enjoyed

Friends_and_family Friends

4/10

Poor

02 Dec 2025

Reetu

I am really dissapoint

Leisure Family_with_children

2/10

Poor

28 Nov 2025

Stephen

Hotel was dirty, most of the activities were closed as were most of the bars and restaurants. The food was quite bad and drinks terrible. The staff were helpful but we left the hotel after one night and stayed somewhere else. Would never stay here again.

Friends_and_family Family

10/10

Exceptional

19 Nov 2025

Fereshteh

Everything was really good — clean rooms, a beautiful hotel environment, and delicious food.

Friends_and_family Family

8/10

Excellent

18 Nov 2025

Rachida El

Goed

10/10

Exceptional

30 Oct 2025

Sam

Very clean hotel, staff went the extra mile, we had a couple of rainy days and the entertainment team made sure the guests were still entertained. Good selection for eating, very fresh and varied each day. Only negative if it even is one, there’s only one table tennis table and you have to go to reception to get bats and ball with an hour slot, tried on a few occasions but was always just missing out! Would make sense with how popular it is with family’s just to install another couple maybe inside? Over very pleased and will be returning.

Friends_and_family Family

8/10

Excellent

29 Oct 2025

Olle

Nice staff. Cleanliness

Friends_and_family Family

8/10

Excellent

04 Oct 2025

Dinesh

The restaurant staff, especially Alberto, were very good.

They used to make veggie food twice a day for us. The only problem was that there was a very limited choice. T

The restaurant opening times are late.

You are not allowed free drinks in the sister hotels even though you have gone all inclusive.

The reception staff were also very helpful.

Evening entertainment also starts very late at 10pm. Due to this, the audiences were limited.

Leisure Partner

6/10

Pleasant

26 Aug 2025

Ian

The staff were superb from reception to, the cleaning staff, to the activity team at pool side. Cannot fault them, fantastic all round.
Hotel itself seemed I little run down. Quite a lot of things in disrepair or damaged. For example, the mini golf course is in desperate need of repair. There were cracked windows and boarded up windows. The kids play area outside the kids club was in bad repair.

The biggest surprise for us was the amount of extra charges despite us being all inclusive. Most ice creams, drinks, snacks, towel hire, bowling and even two of the restaurants were not included in the \"all\" inclusive (staying at the Polynesian hotel). Not sure you can call it all inclusive if it's not all included.

Overall we did however have a fantastic stay and a really relaxing holiday. Again the staff were superb and really engaged with us and our son. You should be proud of the staff you have there.

Leisure Family_with_children

10/10

Exceptional

07 Aug 2025

Ty

It was all very good

10/10

Exceptional

28 Jul 2025

faezeh

everything was good and staff are friendly and poliet

Leisure Family

10/10

Exceptional

26 Jul 2025

Verified traveler

Great stay, but wished we had stayed longer

We enjoyed the look and feel of the polynesia hotel, it was clean, comfortable and well staffed. The shuttle bus allowed us to get to other hotels in the resort (Village and Riwo) as well as the water park). We made use of the hotel pool most and also visited the local beaches which were only 5-10 min taxi drive away which was also a good change in scenery.
The activities and entertainment on offer at the hotela were great for children and adults alike as was the variety of the inclusive buffet food on offer.
We only stayed 5 days but wished we had stayed longer.

Friends_and_family Family

10/10

Exceptional

22 Jul 2025

Diana

Paradise for family vacation! Fun, great food, great service!

Family_with_children

10/10

Exceptional

20 Jun 2025

Deborah

Vi är väldigt nöjda med detta boende. Vi hade all inclusive (perfekt när man reser med barn) och god mat från olika delar av världen serverades under veckans tema-kvällar. Detta hotellkomplex består av 3 hotell och vi bodde på det mindre av dem, Riwo - men med gemensam Beach club nere mot havet dit shuttle-bussen gick hela tiden. Antingen kunde man välja det lite lugnare poolområdet vid hotellet eller Beach club:en med fler pooler och vattenrutschbana, men med något stimmigare miljö.
Städning av rummen varje dag kändes fräscht.
Om vi ändå ska nämna en nackdel med hotellet så var det att solstolarna inte var fällbara, men en petitess i det stora hela.

Friends_and_family Family

10/10

Exceptional

16 Jun 2025

Josh

awesomeness

10/10

Exceptional

31 May 2025

Leah

Lovely welcoming hotel loads to do for kids room nice and spacious

Leisure Family

10/10

Exceptional

27 May 2025

Verified traveler

Best Hotel

It was amazing, we Stayed there for 1 week. Big room, much to do, and perfekt for kids. Big komplex.

Friends_and_family Family

6/10

Pleasant

30 Apr 2025

David

Bien pour dormir...

Chambre avec literie très confortable. 2 grands lits pouvant accueillir 2 adultes et 2 enfants. Canapé lit correct, 1 lit de 90.
Salle de bain propre avec baignoire et douche. Balcon avec vue partielle mer sinon parking. Propreté de l hôtel.
Point negatif est la restauration mais en correlation avec le prix de la chambre qui n est pas élevé. Très moyen mais suffisant pour le petit dejeuner au vu du prix.
Spa payant 15e l heure.
Piscine exterieure fraîche. Pas profité des terrains sport. Trop loin pour y accéder.

Friends_and_family Family

10/10

Exceptional

09 Mar 2025

Jed

Staff were great! Really good hotel

Leisure Family

10/10

Exceptional

26 Feb 2025

Anu

Great location and apartemento

The apartemento was great with two balconies to the sea and a bathroom with a tube. The breakfast exceeded expectations.

Friends_and_family Family

8/10

Excellent

24 Feb 2025

Michelle Alterado

Even our flight to your company is very poor , we had a lot of trouble about the flight schedule and changing flights without notice.

Leisure Family_with_children

8/10

Excellent

22 Feb 2025

Marilou

5 days wasn’t enough to stay in the hotel. My kids had so much fun. Love the foods and ambience.

Leisure Family

4/10

Poor

01 Jan 2025

Nathan

Everything was closed

Leisure

4/10

Poor

01 Dec 2024

reza

Lots of hidden charges
You have to pay €15 per hour to use indoor swimming pool

Leisure Friends

4/10

Poor

01 Dec 2024

Assad

Note that the property is out of reach and the nearby beach is not the best.

Leisure Family

10/10

Exceptional

18 Nov 2024

Terence

I stayed here for a few nights in November and absolutely loved it. The room was large and clean. The hotel is very nice. The food was REALLY good! Staff were kind and helpful. There was an issue with adjusting my stay that Expedia tried to help with but the hotel did not respond to which is a shame. But regardless of that, I will definitely return.

Leisure Self

8/10

Excellent

18 Nov 2024

kim

The rooms were spacious beds were good it was clean.the buffet wss not great breakfast was ok

Friends_and_family Family

2/10

Poor

02 Nov 2024

Anna

The food was really bad, lot of flys in the breakfast area and vegetables old and plates dirty.

Over all the place was worn down and quite dirty.

Friends_and_family Family

6/10

Pleasant

18 Oct 2024

Trevor miles

Did not like the continuous loud music.
Lack of information reception and in room
Onsite shop next to no food products available, we managed to get one carton of fresh milk in a week.
Food very plentiful and great availability. Some not to our palette but understand catering for huge numbers
All staff excellent
Would be great for kids

Leisure Partner

6/10

Pleasant

30 Aug 2024

Cathrine

Rooms are spacious abd this good as we hsve young children.
However,
Food was repetitive and cold most of the time!
Food tasteless all the time, even the freshly babequed meat or fish had no flavouring, just bland
As all-inc we were allowed to have obe dinner at eaither the italianor American restaurant at the hitel, when we attended for our booking, we were treated as if we were cheap skates! Staff has no sense of humour! Sold us an awful bottle of wine, upon tasting the wone tasted cheap and venegary! When we tild him the wine wasnt good, ge rhen admittedhe knew nothing about wines and said he probably shouldn't have recommended. But of course, we had to pay for it.
I then went on to order an additional garlic bread as my 2 year old rrally liked it, I was sloken to in a stern voice that i should be aware anything more than one starter, main amd dessert, i had to pay for any extras! I replied that Iwas aware of this and did ge think after paying £9800 fir a 10 day stay, i couldnt afford a piece of garlic bread? It was after this they returbed with a dessert menu but at that point, I just wanted to leave! He probably noticed their service hadnt been great, and offered for us not to pay for the said garlic bread!🙄.
The phone is the room wasnt working from day one and after numerous reports it was then that it was finally fixed, 2 days before we departed.!

The room walls are paper thin!. We were disturbed until about 330am daily by next door people who were drunk daily.

Leisure Family

8/10

Excellent

22 May 2024

Denise

We had a lovely stay at the hotel, the food was lovely, cleanliness excellent and staff very helpful. The only few thing that lets it down was the pool area, although there was plenty of sun beds they could not be adjusted and a lot of them are saggy in the middle, the pool area is concreted cracked and in places. The out side of the building needs painting. It just needs a little TLC.

Friends_and_family Family

4/10

Poor

01 May 2024

Zenon De

Food was very poor, staff kept making mistakes and entertainment was very very disappointing

8/10

Excellent

10 Apr 2024

Douglas

A lovely hotel, we will be back ! Irene the receptionist is really helpful if you have any queries or need any help

Leisure Family

8/10

Excellent

09 Apr 2024

Divyesh

Overall the stay at Holiday world village was good.

Leisure Family

6/10

Pleasant

03 Jan 2024

Richard

I'm a seasoned global traveller.

Expedia messed up my private shuttles twice, I was travelling with young kids.
I booked my own and I'm still waiting for a refund.
I spent 4-hours on their chat and phone calls trying to resolve it, no solutions provided.
I kept a copy of the chat also, for reference.
The flight via Whizz appeared cheap, but isn't, they add £20-£25 to select a seat, normally I wouldn't care but I was travelling with kids, so needed to. Whizz also charged me £90 each way to check-in one bag, scandalous! - book a different flight company.

I booked this particular hotel for the kids as it showed lots of water parks, however they were all closed!!
This should have been advised in advance.
There are 3 or 4 hotels within the same complex and they don't actually tell you the hotel name until you've paid - the photos looked good, which is deliberate mis-selling!
I stayed at the Polynesia hotel, and the hotel itself is fine, nice architecture within, however it's facilities were also very very poor. Only one restaurant open, and although I paid for half-board they charge you for your minerals, beers and wine - one should be free min.
The one tiny paddling pool is surrounded by smokers, ditto the restaurant, this is not ideal for kids.
No other pool for free.
It has one indoor paid pool, its £15 for each adult, £12 for each kid, for one hour, its tiny!

Food was average, lacked taste, boring, we ate out, much better food locally.
You need a car, it's a long way out

Leisure Family_with_children

10/10

Exceptional

18 Sep 2023

Ruthanne

The resort is perfect for families. The staff are so helpful. I’m vegetarian and asked for an alternative on ‘seafood’ night and within minutes the chef had made me an individual dinner. Highly recommended.

Leisure Family

8/10

Excellent

30 Jul 2023

Sarah

Great place for family’s. However dinner times and kids evening kids events started too late.

10/10

Exceptional

18 May 2023

Alireza

The staff were amazing. One of the best places we have stayed as a family.
It catered for everyone.
The all-inclusive food was just great as everyone you were spoilt for choice.

Leisure Family

6/10

Pleasant

29 Oct 2022

Helen

Fair

The good, we were placed in Polynesia hotel, very clean, modern and plenty of sun beds. Staff excellent and very accommodating. Lots of facilities and the beach club was great. The not so good, most sun beds were not useable, old and worn. Food average, evening adult entertainment not worth staying for and some of the amenities, disco and a la carte restaurant closed but we weren’t informed if this. Asked for late check out 2pm instead of 12 and charged 48 euro, even though the hotel was probably half full.

Friends_and_family Family

6/10

Pleasant

04 Aug 2021

Sarah

Good experience but won’t be coming back

I will start with the disadvantages, I have paid for all inclusive expecting everything included, guess what not at all you cannot even get a small bottle of water you have to fill it up in a cup and also not even a cup of coffee my husband had to get the cheapest coffee from the automatic coffee machine that tastes rubbish but to get a proper machine coffee he had to pay €2.50 per cup of coffee. The food wasn’t too bad but definitely wasn’t much selection of food to choose from. The rooms are out dated for the amount we’ve paid. The entertainment wasn’t bad at least my kids had fun, we barely used Riwo pool as it was not much to do. Every morning we got a shuttle to the holiday world pools it was fantastic there kids had a blast. Lastly my husband accidentally left his two tshirt Iv called the reception twice I found them busy and I left them a message guess what no reply. Overall I think this place need more improvement.

Friends_and_family Family

10/10

Exceptional

04 Dec 2019

Verified traveler

We liked everything about the hotel, it’slayout, amenities, room, atmosphere. All very good.

Leisure Partner

6/10

Pleasant

09 Oct 2019

KEVIN

what I booked

Not what I booked . I booked a junior suite but was put in a standard room in holiday village . Junior suites are in the Polynesian hotel . Not allowed to change , not allowed to upgrade even if I paid more , what I got was a allocation on arrival holiday in holiday world this was made very clear by the staff in holiday village !, The costs also match the Polynesian hotel not the cheaper holiday village !! Completely unable to contact Hotels.com got a customer service email address which was a waste of time as it’s not monitored. Holiday village was a decent enough hotel clean , reasonable food and drink , decent room but I was expecting sun beds on the patio and good views and got four chairs and a view of the local train line ! I use Hotels.com regularly but very disappointed with this arrangement.

Friends_and_family Family

8/10

Excellent

08 Oct 2019

Verified traveler

Kids club great, loved it. Place a little dated, pool cold which was disappointing. Staff fine but not overly helpful. Great place facility wise for families.

Friends_and_family Family

8/10

Excellent

19 Jul 2019

Verified traveler

We stayed at the Hotel Riwo, one of the four hotels in this complex. If purchasing the roulette deal this is most likely where you would end up. On the plus side, this is a smaller hotel and we liked this as we had a 5 and 2 year old, pools were not overly busy, the evening entertainment was more intimate but you could take a stroll to other hotels to use the facilities like bowling in the polynesia. However, this hotel is placed a good walk up a very steep hill.l, the hotel provides a bus between 10am and 6pm but its a tiring trek if you need to do it with 2 kids. Beac club which is included is great for kids, would be better for older kids and teenagers with lots of water slides deeper pools. The food at Riwo was good. Good selection of foods each day and evening but have to agree with other reviews, can get a little repetitive. Drinks were very good, free slushies for kids and adults had a good selection of premium alcohols like smirnoff, bacardi, gordons, beefeater and loads more all included. All in all a good holiday especially as we got it at a reduced price around January and paid a little over half the normal nightly rate. I would recommend a visit.

Leisure Family_with_children

4/10

Poor

19 Jun 2019

Brett

DO NOT STAY IN RIWO - other hotels seem nicer

The hotel is run down , DONT NOT STAY IN RIWO the others seem a lot nicer , food terrible staff really really rude !!

Family

8/10

Excellent

14 Jun 2019

Verified traveler

Large property, but lots of outdoor areas looked derelict and unattended too

Leisure Family

10/10

Exceptional

30 May 2019

Verified traveler

It literally catered for everything! The food was brilliant plenty of variety for all the family and great kids only counter. Arcade, trampolines, go cars (additional cost) small play area with slide, kids entertainment and shop on site. All the staff were lovely and couldnt do enough except for 1 guy in the beach club bar..we put it down to him having a bad day though! The water park was excellent we stayed around the jungle which only had water upto my toddlers waste so very safe and enjoyable. Plenty of life guards on duty and toilets and whole area was cleaned regularly. All in all an excellent stay. One small point for possible change, allow express check in when rooms are not ready. We waited almost an hour to check in but the room wasnt ready so we had to go off again and come back for the key. We werent too bothered but might have been better to maybe get someone to go around with clip board checking names then letting them know room wasnt ready get the paper work filled out and thrn bring groups back in 15 minute slots to complete checkin and get info on hotel from receptionist therefore no huge long ques. All inclusive worth it with kids!!!

Leisure Family_with_children

10/10

Exceptional

16 May 2019

Verified traveler

Really nice clean property everything you need lots to do and see loved the turtle enclosure and the lovebird Avery 10/10

Leisure Family_with_children

10/10

Exceptional

03 May 2019

Darren

Great HOTEL

Amazing hotel and food but pools very cold

Family

10/10

Exceptional

19 Apr 2019

Verified traveler

Everything was really nice. It was clean and big. I will recommend to people. But make sure that the water park is open we got a little disappointed with that

Family_with_children

10/10

Exceptional

17 Apr 2019

Verified traveler

Gorgeous resort. Rooms are extremely large and clean. Wish we had more time there.

Leisure Partner

10/10

Exceptional

17 Apr 2019

Verified traveler

Fantastic holoday. Great entertainment for the kids. Clean. Lots of different activities for the kids. Childtren friendly swimming pools. Good food. Would definitely visit again.

Leisure Family_with_children

6/10

Pleasant

16 Apr 2019

Verified traveler

What we have seen on Expedia photo's before we booked is different than we have saw!!, We booked in Hotel World Resort, they put us on RIWO Hotel which is not our choice as planned ... this is the fist time Expedia disappointed us!!! .. I'm not happy ... Hotel is old, lots of ants in the room (I have a proof of photos and complains), air noises from bathroom showers and basins all day scared the kids, there is a problem in plumbing system ... only one thing are good is the receptionest are very helpful ...

Leisure Family_with_children

10/10

Exceptional

09 Apr 2019

Verified traveler

Overall excellent property. Breakfast starts only at 7.30. Would have liked it to start a bit earlier when planning trips to Granada and Gibraltar.

Leisure Family

10/10

Exceptional

05 Apr 2019

Verified traveler

Very impreesed. Kids loved the look pf the hotel and facilities.

Business_and_leisure Self

10/10

Exceptional

02 Apr 2019

Lewis bickley

Lovely place just a shame we were separated from our family as we had booked all inclusive in Polynesia hotel & thought this was same place but wasn’t

Family

10/10

Exceptional

07 Mar 2019

claire

Everything was very nice clean friendly would stay again.

Partner

8/10

Excellent

16 Feb 2019

Verified traveler

Food and surrounding excellent but certain things let it downremote controllers in all 3 rooms didnt function .

Friends_and_family Family_with_children

4/10

Poor

03 Oct 2018

Colin

Unless you go all inclusive no options to eat in the hotet unless by the pool you pick something up from the buffet and paid for it which was not nice. The rooms are lovely and the staff and room service. Clean towels and beds dressed everyday. All the entertainment was in Spanish. Shows discos at night for kids were all in Spanish as most of the guests were Spanish no one else was really catered for. WiFi was terrible. Beach club was great

Family

10/10

Exceptional

12 Jun 2018

Leyton

Kids friendly

Very nice place, amazing for kids, bus service inside extremely good!

Family

6/10

Pleasant

23 Mar 2018

Sue

Friendly staff despite hotel looking a bit \"tired\". Had to ask for a kettle. Have to pay for WiFi and there seemed to be lots of \"rules\" ie pay for towel changes, opening of times of gym etc. Despite this would go again but not room 112!

10/10

Exceptional

11 Mar 2018

jules

Great hotel

Great hotel staff are really friendly and nothing was a issue. Only let down was all the facilities weren’t open as it is out of season so couldn’t get to see all the hotel and water park.

8/10

Excellent

20 Feb 2018

Verified traveler

GREAT RESORT WITH KIDS

Loved this resort. I had my young daughter and we had the best suite with amazing views. The staff was overally great from day 1 until we left.

Family

10/10

Exceptional

01 Jan 2018

Yihyi

Lovely stay with friendly and helpful staff.

Our first family trip with our less than 3 months old. The room are non-smokng as it says.
We arrived late and get to the snacks bar like 15 mins before the food serving closing time. The staff kindly sorted us out with nice sandwiches and freshly fried fries when the kitchen was already closed. The hotel staff at the check-in also kindly offer us discounted rate to include lunch and unlimited used of the swimming pool unfortunately when we were to proceed the next day the offer is not being recognised.
We dropped one of our baby's mitten at the buffet and the staff kept it and took them awhile to figure our it was ours as I put on a different set for my daughter when we went next.
Our little one was a little big unwell after our trip to Ronda and they kindly extended the room for us for free when we asked last minute. Most appreciated.
Nice buffet lunch and dinner.
The only down side is the gym closed at 7pm and we have to pay 15 euro each for a 90mins swim. Typical funny system for Spanish Resort where they charges for non-existants WiFi, safe in the room etc when you pay a decent amount for a 4/5 star hotel however I guess the system is the system but the staff are so nice and friendly which make us feel looked after.
The hotel room is nice and clean however found a 'hair' at the bath tub when I was cleaning it up before bathing my baby.

Family

10/10

Exceptional

05 Dec 2017

Louise

Loved it

We stayed at the Polynesia hotel on the resort. Emailed the day before we arrived to find out what hotel we were staying at after seeing reviews about long walks after arrival. This hotel is BEAUTIFUL!! Perfect for families with everything on site that you would need including play parks, soft play room, mini golf, arcade and pools. The food was great with lots of variety and regularly replenished, there is a microwave available if needed. The only negative for us was the location. There’s a shuttle bus that will take you to the resort entrance and once outside there is a taxi rank and bus stops to take you to all of the surrounding towns. As it was out of season we didn’t get to use the water park but it looked amazing. I would recommend this hotel and I will be staying there again.

Family

10/10

Exceptional

02 Nov 2017

Phill

The Polynesia is a wow wow wow

Wow - what a reception area - rooms excellent- pool area great - beach club a bonus - good bus service to fuengirola and Torremolinos right outside - handy courtesy bus to ease the climb up the hill - restaurant varied and family oriented- the English breakfast was not great ( but it never is at Spanish hotels ) so do as the locals do eat fruit , meats , cheese and the many types of bread it’s great !!! — kids loved the kids clubs - The Hotel is a family hotel so no point in booking if your couple looking for a quiet break - Book the Hydros instead and not The Polynesia - loved it and returning as soon as possible

Family

8/10

Excellent

14 Aug 2017

Julie

Lovely hotel, but not as described disapointing

We were allocated the Palace hotel on arrival, it was at the top of a very steep hill. the beach would have been my preference. you would expect you could use all 3 hotels to eat and drink ?? this isn't the case you can only eat and drink in your designated hotel. I asked to be moved they wasn't interested.
The advertisement when booking stated 2 al a carte restaurants - we did not have any use of these.
Hotel facilities where very good but you had to go to the beach resort waterpark, to get this. you could only book in advance if you wanted to eat which was a problem some days really wasn't necessary.
It is defiantly not a 4 * resort as advertised, the food was ok but not what we paid for. had really good time but for the money it cost it was very disappointing. Julie Lowe

Family

2/10

Poor

25 Jun 2017

robbie1

Never again

Nightmare from start to finish. Staff in this hotel right across the board must be reminded we have paid for the garbage they are serving us and not make people feel they are doing us a favour by letting us eat the muck. Drinks were disgusting. Bars never opened on time. Pool was a toilet. Female restaurant staff are rude and ignorant. Sunbeds are dirty and uncomfortable. Wifi is non existent and we were charged 12 euros. No way is this 4 * I would not give this 3. The chef in the snack bar is the rudest creature ever.
We arrived at 1.30 am to be left standing while the guy behind the desk was counting up the bar takings . We had two children with us who were exhausted.
Faulty towers come to mind.
I could go on and on

Family

8/10

Excellent

18 Apr 2017

Linda

Best for families of young children

We had no problem with anything, once there - we did however find it totally unacceptable that we could not find out the name of the actual hotel we were going to, despite contacting Expedia twice before the trip and attempting to contact a hotel. Our trip was chosen specifically to connect with another group and a competition I was involved in. We felt foolish and nervous because we could not even tell the transfer shuttle driver where we were going. Expedia was rather unreachable and not able to answer the very basic question.

Family

6/10

Pleasant

02 Apr 2017

Verified traveler

3 stars max'

+
Spacious room
Helpful restaurant staff
Nice pool area

-
Poor standard of food and not much variety
Restaurant doesnt open until 7 and there's nowhere to get food outside of restaurant opening times

This is more of a family hotel and i wouldn't recommend it for couples

6/10

Pleasant

05 Apr 2016

Gilda

Not as good as expected

The Staff on the reception desk are a big let down very slow and not very helpful !

10/10

Exceptional

09 Jul 2026

Yolanda

El personal es excelente, muy atentos y agradables. La habitación es grande y todo el hotel estaba muy limpio.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Kristoffer

Hola

6/10

Pleasant

19 Jun 2026

Nikolaj

Det var et okay sted, meget imponerende bygninger og god pool med masser aktiveter i løbet af dagen. Men ikke særlig meget personale kunne engelsk eller andet sprog end spansk. Så hjælpen var sparsom ved henvendelse, og mange af resturanter var lukket så der relet kun var et sted at spise selvom det kunne læses som om der var flere.

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Michel

Schlne Ubterkunft die etwas in die Jahre gekommen ist aber trotzdem vollkommen OK ist. Die Anlage ist recht groß. Am Anfang nen Überblick zu finden welcher Pool wo ist und wo genau der Shuttle hinfährr war etwas unübersichtlich. Dazu bekommt man einmalig Handtücher für den Urlaub. Bekommt aber nicht gesagt wo man diese abholen muss. Wenn man sie tauschen möchte gegen neue, trockene Handtücher kostet es 1€ pro Tag, pro Handtuch. Dazu kostet der Safe auf dem Zimmer pro Tag 3,50€. Die Reifen für die zwei Minirutschen kosten auch ca. 10€ pro Tag wenn man sich einen Ausleihen möchte. Und trotz des Shuttle der einen vom Hotel nach ubten fährt hat man unten noch nen Stück zu laufen. Es ist aber wie gesagt eine sehr große Anlage und gerade für Kinder und auch Kleinkinder ist überall was dabei und es wird sehr viel unterhaltung geboten.
Die Musik an den Pool ist nen Tick zu laut.

Family_with_children

8/10

Excellent

29 May 2026

PIERRE

Bel hôtel mais les repas sont très moyens

Friends_and_family Family

10/10

Exceptional

19 May 2026

ESTELLE

Super hotel, rien a dire bon petit séjours

Family_with_children

10/10

Exceptional

10 May 2026

Kasper

Great place - has all you need

Friends_and_family Friends

8/10

Excellent

04 May 2026

johanna neeltje van

Mooi hotel, mag wel wat aan de douche deur gedaan worden , onderkant erg kapot. Vriendelijk personeel en het eten is zeer gevarieerd.
Jammer dat je niet veel uitleg krijg met inchecken waar je moet zijn B.V. voor het eten . Een plattegrond zou fijn zijn want het is een groot hotel. Het vervoer naar beneden want hotel staat op een stijle berg zou uitgebreider mogen zijn. Nu alleen van 10-18 uur. Mooi zwembad . Beachclub alleen als je all in heb geboekt. Hotel sta verder van het centrum af .

Family

10/10

Exceptional

27 Apr 2026

JANI

Kyllä oli aamupala hyvä

8/10

Excellent

14 Apr 2026

Satu-Helena

Kylpyhuoneessa oli erillinen suihku, se haisi kamalalle. Peitot vanhanaikaiset viltit, ei lämmittäneet juurikaan.

Partner

10/10

Exceptional

09 Apr 2026

Josef

Frukosten var väldigt bra.

Friends_and_family Family

4/10

Poor

05 Apr 2026

Verified traveler

Poolanlage gut und schön für Kinder, alles mit Kunstrasen ausgestattet (allerdings ist die Wasserrutsche nur für zwischendurch, kein echter Mehrwert). Poolanlagen recht weit weg, kein Strandzugang.

Essen insgesamt gut, wenngleich nicht sehr abwechslungsreich, recht laut, teils längere Warteschlangen.

Der Eingangsbereich ist schön gestaltet und wirkt modern, das setzt sich leider im restlichen Bereich nicht fort, wirkt teilweise wie eine Mall aus den 80ern.

Wird hatten Vollpension gebucht, das ist nicht zu empfehlen, da die viele Leistungen dann nicht inkludiert sind (z.B. Innenpool 90 Minuten 15€ pro Person). Bei den Getränken ist es auch nicht gut gelöst, meine Empfehlung, wenn dann mit AI.

Zur Zeit ist das GYM geschlossen, dazu gab es im Vorfeld keine Information. Die angebotene Alternative war ein anderes Hotel ca. 10-15 Minuten zu Fuß entfernt, also nicht besonders attraktiv.

Family_with_children

10/10

Exceptional

18 Mar 2026

Daniel

El hotel es increíble, pero lo que verdaderamente lo hace mucho más increíble, es el personal. Simpatía, educación, eficacia y la manera de hacer de la estancia un momento agradable y único. Volveré seguro, pero con mi familia. Donde te tratan bien….buen rato!!!

Self

10/10

Exceptional

16 Mar 2026

Blanca Norely

The kitchen is not a kitchen. No plates etc

6/10

Pleasant

25 Feb 2026

Linda

Vistades under lågsäsong. Endast en resturang var öppen. Ej uppvärmd pool. Trevlig personal. Trevlig spadel. Maten blev lite enformig efter en vecka men ok. Lite slitet men ok. De har Fåglar i ett atrium mitt i hotellet + fontän som låter så om du vill ha det knäpptyst är detta inte ett hotell för dig.
Underbar utsikt.

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Luca

Hotel in un complesso stupendo, abbiamo soggiornato in una suite con vista mare.L' hotel perfettto per le famiglie è fortemente raccomandato se avete dei figli.
Siamo stati per Natale immagino che l'hotel dia il meglio nella stagione estiva. Rimane uno dei migliori hotel del nostro soggiorno in Spagna, unico neo serve una macchina per muoversi.

Leisure Family

4/10

Poor

27 Dec 2025

Tobias

Gute Verpflegung, sonst alles sehr stark in die Jahre gekommen, alles MUSS extra bezahlt werden, die Lage ob zum Strand, Shoppen etc. einfach alles sehr sehr weit.

Nettes Personal, dem auch die Hände gebunden sind.

Leisure Family_with_children

10/10

Exceptional

19 Dec 2025

Mohammad Reza

Warme ontvangst, zeer schone kamer, aardige personeel

Leisure Family

10/10

Exceptional

19 Dec 2025

Johan

Trevlig personal och bra mat. Fina rum.