Name: Empire Lisbon Hotel
Address: Avenida Almirante Reis 130, 130, Lisboa, 1150-023, PT

10/10

Exceptional

26 Jul 2026

PAUL

Exelent

10/10

Exceptional

24 Jul 2026

Kai

Very nice hotel. Breakfast included. AC worked well. Staff always cleaned whenever out or when we would tell them to. Great water pressure from the showers.

10/10

Exceptional

21 Jul 2026

Carlos Rogerio

Breakfast was pretty good.

Partner

4/10

Poor

07 Jul 2026

Linh Lan

I have book a standard room. In the publicity of there web site there are a small balcony. But what they give me there’re no baconcy, just a small tiny window. This is the fault publicity. I’m at the 2nd and the view is awful at the window that i don’t even get near for my 4 night stand.
I try to talk to the reception to see if they can helf me to change the room, they don’t even try to do something and said there room is full and because i booked with Expedia, they said i have to talk to my agency and not them. A good service is not like that. I rarely give bad review and this is one.

Thank you!

Partner

10/10

Exceptional

05 Jul 2026

Fraser

Very clean hotel with a comfy bed. Room had AC so kept us cool during the heat. Hotel was a within walking distance to the metro to get into the city centre. 10/10 would recommend. Breakfast was included snd was great!

Partner

10/10

Exceptional

04 Jul 2026

Isabela

Everything went well, the bedroom was super clean, the breakfast was amazing and the staff was very helpful and polite.

Self

10/10

Exceptional

03 Jul 2026

Karen

Great breakfast. Great staff. Clean room though cleaning wasn't done everyday or maybe you need to ask at concierge. Good location very close to metro station. We enjoyed our stay. Thank you!

Partner

10/10

Exceptional

22 Jun 2026

Susan

Nice hotel, helpful front desk for finding a close by restaurant to eat.
Used the airport shuttle, arrived on time and very helpful with directions on where to go once we got there.

Partner

2/10

Poor

21 Jun 2026

Elizabeth

We booked this hotel for a one night stay in Lisbon. I had not flagged the need for an accessible room because stairs are challenging but the hotel had an elevator. The Elevator goes to the 7th floor and we were given a room on the 8th floor which is accessible only by stairs. We are in our late sixties and my husband had to carry our luggage up a flight of stairs. The key fob did not work so he went downstairs and had it reprogrammed. It still did not work so he went back downstairs. The lady from the front desk came upstairs and tried and then said she had to call maintenance. Finally after much time we were given a manual master key. I had spent all this time on the stoop in the un air conditioned hallway. The only window in the room was in the bathroom not like in the pictures. The AC was broken and we called the front desk 3 times while sweltering in an a very hot room. It was almost 90 minutes from check-in before they determined the AC could not be fixed and the front desk manager was given permission to switch our room to one on the first floor. Our new room’s door to the balcony did not seal properly and the sound level from the road was loud all night. When I tried to call the front desk at 6 am to tell them we needed our breakfast earlier than planned, the phone in the room did not work.
This entire experience was a disaster. The desk manager was lovely but did not have the authority to switch our room, which should have been done immediately.

Partner

10/10

Exceptional

21 Jun 2026

Yvonne

Empire Lisbon hotel did not have their own airport shuttle.

Partner

10/10

Exceptional

19 Jun 2026

Donna

Pleasantly surprised with our overall experience at the hotel.
Excellent friendly helpful staff. The room was newly renovated and very clean!
We had to leave early to catch flight and they offered to pack us a boxed breakfast that was very good.

Partner

10/10

Exceptional

14 Jun 2026

Yan

Nice 3 star hotel , very comfortable mattress , good breakfast .

Family

10/10

Exceptional

11 Jun 2026

Natacha

Séjour de 3 nuits. Hôtel à deux pas de la station de métro ou encore d’accès à différent bus de ville. Très propre, bien décoré. Excellent déjeuner le matin et on y trouve de tout (yogourt, céréales, fruits, patiserie, crêpes, pain, œuf, jambon, fromage et bien d’autres). En plus, plusieurs choix de jus et de café. Le personnel est très aidant et nous ont proposé de prendre le taxi au lieu d’un shuttel car le coût est moins dispendieux. On même réservé le taxi et nous avait préparé des boites déjeuners étant donné qu’on partait de l’hôtel pendant la nuit. Nous avons adoré l’hôtel. Service de nettoyage à tous les jours, chose que nous qu’on a moins souvent maintenant dans les hotels. Toutefois, rue très passante et assez bruyant la nuit. Avoir des bouchons nous a aidé à dormir. C’est le seul inconvénient que nous avons eu. Toutefois avec l’air climatisé, le son externe était moins fort!

Friends_and_family Family

8/10

Excellent

06 Jun 2026

Janelle

The only thing I would help travelors with is the parking. Where to go. How to get in and out. I would list a preferred parking spot for guests. Tell them it needs an app or not. Tell them they only take euros. How to punch the card in, pay, then exit. The process is confusing if you have a different system in your home country.

8/10

Excellent

01 Jun 2026

David

Déjeuner de base, bonne emplacement près du métro.

Family_with_children

10/10

Exceptional

27 May 2026

Susana

Solo traveler staying only one night on my way to Seville. The staff was super nice and helpful. The hotel is conveniently located a few meters from a metro station and there is a market next to it.

Self

8/10

Excellent

26 May 2026

Shiu Yee

Good water pressure and close by to metro.

Partner

10/10

Exceptional

25 May 2026

Kenya

This was a pretty good stay and price for a hotel so close to the airport. I only needed it for one night so I could fly back home easily the next morning and it did the job.

A good tip is that you can easily catch a cheap €7-10 Bolt/Uber to the airport, but just account for at least a 15 min wait time for the app to even assign you a driver.

There’s a couple super markets right beside the hotel and the subway is accessible directly outside the hotel too. Very good location wise because of these things. I highly recommend walking to the nearby restaurant “Zubir Churrasqueira” for some quality and very affordable peri peri chicken as well! It was one of the only places I tried with an actually spicy hot sauce. I even walked 5 mins down the street from the hotel and was able to find a cheap €25 carry on suitcase at a random corner store to bring home more souvenirs and goodies.

I’m giving this stay five stars as I was pleased with everything I got for my one night stay. Just note that the hallway on my floor smelled a bit musty and the lights weren’t working at the end of the hallway where my room was located, which felt a bit strange. But the room was clean, the balcony was a nice amenity, and the staff was lovely and accommodating. I really enjoyed the free breakfast I caught right before leaving for my flight too. Highly recommend!

Self

8/10

Excellent

23 May 2026

Mayumi

The staff at the hotel was friendly and helpful. The room was clean and comfortable. One thing I have to say about the room is bad insulation. You hear the neighbors talking, taking a shower and flushing the toilet.
We are satisfied with the continental breakfast buffet. Many guests eat breakfast early in the morning, so if you come down after 9am, there is not much food left. The staff in the kitchen do not work efficiently in our opinion. We witnessed several guests talking to the staff to bring new cutlery, cups and food.
The hotel is located near the metro station so that you can easily access to the popular sites.

10/10

Exceptional

20 May 2026

ANITA A

We were 6 senior adults traveling together. Your staff was amazing. They went above and beyond to help us with any of our needs. The rooms were spotless. Even behind and above. The cleaning staff really give attention to every detail. We noticed how well and how efficient the breakfast room staff worked together. We can not thank Aurora and Luis enough for all their help and guidance in getting taxis, tours and suggestions for places to eat and see. They really made our vacation very special and we are so grateful for their assistance. We stayed at a few places before coming to your hotel and they were all very nice, but your hotel staff is definitely the winner of best stay ever.
Thank you.

Friends_and_family Friends

10/10

Exceptional

18 May 2026

Eufracio

The receptionist at the front desk was awesome. Very helpful and mindful of our needs. I think her name is Aurora. Also, she always has a smile in her face.., 👏👏

Partner

10/10

Exceptional

14 May 2026

Alice

Clean and cozy room, friendly staff, good breakfast, near metro stadion

Partner

10/10

Exceptional

13 May 2026

Josefina

Yes everything is good

4/10

Poor

13 May 2026

Desmond

1. Bathroom sink has stain.
2. Air condition system is really noise, unable have good sleep even under tired condition.

Family

8/10

Excellent

09 May 2026

Jegathesan

Everything was good .. breakfast was good too but the menu same everyday.. it will be good they can change some menu to egg omelette or sandwich. .

Partner

10/10

Exceptional

07 May 2026

Pete

Breakfast was excellent!!

Partner

10/10

Exceptional

29 Apr 2026

John

Very clean, great staff, large selections for breakfast.
Comfortable lobby with coffee bar. Good location for experiencing the city culture

10/10

Exceptional

29 Apr 2026

Leslie

I cannot say enough about the front desk staff. They went above and beyond assisting me with trying to find a storage unit. Many many thanks to them.

Partner

10/10

Exceptional

29 Apr 2026

Lynne

Great air conditioning & nice big modern room

Partner

10/10

Exceptional

22 Apr 2026

Abdullah

3 star but felt like a 4 star based on well maintained property and great accomodative staff. Breakfast was very limited and our room AC was on the hotter side.

8/10

Excellent

18 Apr 2026

Idrees

Clean friendly staff nice area and good service

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

David

We arrived very early from Canada and were welcomed with breakfast and early check in. Excellent shuttle service from the airport. Friendly helpful hotel staff. Nice room. Very happy!

Partner

10/10

Exceptional

18 Apr 2026

David

Everything was beyond expectation. Front desk staff (Arthur) and the night guy, didn't catch his name, are friendly polite and so helpful. Breakfast was very good. We had to leave to the airport very early and were offered a breakfast box that was very nice. The room was very good. Shuttle service from airport and cruise terminal excellent. We couldn't be happier with our two nights with you, we would recommend your hotel to anyone.

Partner

10/10

Exceptional

17 Apr 2026

Winston

Clean room. Everything was great

Partner

10/10

Exceptional

16 Apr 2026

Philip

The staff were excellent

Family

10/10

Exceptional

15 Apr 2026

GEORGIOS

Ideal location, excellent breakfast, friendly staff.

Family

10/10

Exceptional

14 Apr 2026

Wendy

We were very pleased with the Empire Lisbon, staff & property.

Partner

10/10

Exceptional

14 Apr 2026

Simon

This hotel was very convenient for staying just out of the centre with a metro stop just outside. There is also a small supermarket next door to get drinks and snacks etc.

The room is comfortable and there is a fridge and safe in the room but no kettle (if you like a cuppa first thing in the morning). The only problem was the traffic noise as it’s on a busy road but this would be better if you get a room at the rear of the property.

The breakfast was extensive with cereals, cold meats and cheese, fruit salad, hot options like scrambled egg, bacon, asparagus and mushrooms. There was also toast, bread rolls, pastries and pastel des natas of course! Tea, coffee and fruit juices to drink. It was a buffet breakfast and good way to set you up for the morning.

The reception staff were helpful and you could leave your bags if you need to if you have a later flight.

A good value stay and I would stay here again if I was in Lisbon.

Partner

8/10

Excellent

14 Apr 2026

Marconi

breakfast was fresh and decent..the area is convenient near the train station

Partner

10/10

Exceptional

11 Apr 2026

Merranda

Breakfast was great and the room was comfortable

Partner

10/10

Exceptional

31 Mar 2026

Edward

Excellent breakfast. Luggage storage. Central to town. Close to the airport

Partner

8/10

Excellent

27 Mar 2026

JIA XIN

Smell is not too good and ventilation is bad.

Family_with_children

8/10

Excellent

26 Mar 2026

Patricia

Hotel clean and tidy but early in morning noise from other rooms bathrooms very loud. Hotel very close to metro stops to take you down to the main tourist attractions

Partner

8/10

Excellent

26 Mar 2026

Jerry

Nice very cleaned room. Comfortable bed. Helpful staff

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Timothy

Very close to the metro. Room was very clean and nice and the staff was great. Plenty of restaurants nearby.

Partner

10/10

Exceptional

21 Mar 2026

Andreia

Excelente em todos os pontos! Quarto confortável, ambiente agradável e localização ótima ( próximo ao metro ). Destaco a equipe da recepção, que é muito atenciosa e solícita. Nota 10.

Partner

10/10

Exceptional

19 Mar 2026

Wendy

Great experience.

Family

8/10

Excellent

16 Mar 2026

Laurence

The hotel was nice for a budget stay. The hotel was located just outside the centre but it was still walkable to the main sights or the metro station is nearby. The room was clean but the furnishings had wear and tear. No tea/coffee facilities to make for yourself. Complimentary bottle of water in the room that you could refill at reception. The buffet breakfast was good. The street/area around the hotel did not feel safe walking after dark.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Francisco

New
Very clean
Great staff

Partner

8/10

Excellent

12 Mar 2026

Brenda

Clean room but the bed seemed hard. Breakfast was good. Wished they had a little restaurant in the building. Hotel is located near a great Portuguese restaurant.

Friends

10/10

Exceptional

07 Mar 2026

Muhamamd

The staff was phenomenal, they were friendly and helpful with everything. The hotel wasn’t too far from the airport. The room was spacious.

Self

8/10

Excellent

06 Mar 2026

Cody

Room was alright over all, the holder fo the shower head was broken and then half way through my stay the keycard holder/electric key broke and had to be fixed. Hotel is clean overall and not bad at all for the price

Self

10/10

Exceptional

04 Mar 2026

Sthefani

Has a lot of options for breakfast which is good

Self

10/10

Exceptional

27 Feb 2026

leslie

Lovely, clean, friendly.

Partner

10/10

Exceptional

27 Feb 2026

Don

Room was spotless. Johana was 5 star service provider.
The breakfast staff were careful to top up the buffer regularly and clean and tidy in the operation of the breakfast room.
The room attendants provided great service. Fresh towels and attention to the room details.

Friends_and_family Friends

10/10

Exceptional

27 Feb 2026

Maria

Everything is good 😃

10/10

Exceptional

19 Feb 2026

Franco

The rooms were clean and front desk service was very helpful with information about restaurant and transportation around the city. Morning breakfast was very good.

10/10

Exceptional

18 Feb 2026

Claudia

All good

Self

8/10

Excellent

10 Feb 2026

Catherine

Staff was good and room was very clean. Breakfast was ok

Leisure Partner

2/10

Poor

30 Jan 2026

Jaouad

terrible location and poor breakfast .

Leisure Family

10/10

Exceptional

22 Jan 2026

Lois

We were very impressed with the Staff at the Empire Lisbon hotel. The staff at reception were always very helpful always answering our questions and giving us tips on how to get around the City.Our room was lovely and the choice at Breakfast was excellent. The location close to the Metro was excellent for exploring the City!!

10/10

Exceptional

06 Jan 2026

Douglas

Location was handy to the subway. Staff were friendly and professional. The breakfast was amazing. Good variety and well maintained. The beds were super comfortable. The hotel was spotless. Elevators are small and slow but stairs are steep but convenient.
Overall we would definitely stay here again.

Leisure Friends

8/10

Excellent

27 Nov 2025

Karen

The staff was very friendly and knowledgeable about the local restaurants and attractions that were within walking distance. The airport shuttle is not available 24 hours as is stated. The breakfast was very good and had many item choices.. The shower was quite relaxing.

Partner

10/10

Exceptional

22 Nov 2025

Ney

very good

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

Alexandra

Really nice hotel and the breakfast had a lot of choices

Friends_and_family Family

6/10

Pleasant

16 Nov 2025

Jack

Our room was infested with ants. The staff was able to move us to a different room the next day. Otherwise, the location was convenient. Plenty of local eating options. Too bad it rained most of the time we were there. It would be a good spot to stay between cruise arrival and flight home.

The staff was multilingual.

10/10

Exceptional

14 Nov 2025

Marie Louise

The room was spotless. Staff very helpful. Very nice hotel.

Leisure Partner

10/10

Exceptional

05 Nov 2025

Roberto

Every thing was great

10/10

Exceptional

25 Oct 2025

Alfred

airflow that is hard to change

Leisure Friends

8/10

Excellent

25 Oct 2025

Jose

Yes

2/10

Poor

25 Oct 2025

Dlear

I normally to write feedback, but this time it is different.
Arrived one hours before check-in time, they didn’t allow had to wait until check in time which is fine. But the room wasn’t ready at the check-in time too.
The shower in the room didn’t draining the water, I normally take a quick shower and consume very little water. The water was coming out of the bathroom to the bedroom area. I informed the reception about the water drainage issue, he immediately said it is my fault because I booked an accessible room and the showers are designed that way without doors, I explained it has nothing to do with the doors, the issue is with the drainage system. Unfortunately, he insisted that it isn’t fault and can’t do anything. I explained that I don’t want you to change my room, I’m here for the short time leaving early morning but want to let you know that there is a problem with the bathroom, and I believe it is a safety concern to the customers and would damage the floor and walls of the room.
At the end he suggested to give me extra towers to lay them on the bathroom floor to absorb the water.
Only one lady at the reception was smiling and helping and was trying to find solutions. The other one were unfriendly and very stubborn.

6/10

Pleasant

25 Oct 2025

Klaus

The room was very loud from the Traffic in the street and the room was very, very smal. You can't Take a Seat at the Table snd no space for suitcases in the room. No furnitures on the balcony, therefore noch usable.
The breakfast was ok, but the filling was bad.

Partner

10/10

Exceptional

21 Oct 2025

Corine

The receptionists were very friendly and helpful. We had an early flight so the hotel offered us a take away breakfast. The breakfast was good with a lot of variety. Very convenient location next to a metro station and a supermarket.
The only complaint was the bed that was so lumpy.

8/10

Excellent

20 Oct 2025

Ana

Very good stay

All the clocks in the reception area and the breakfast area were wrong. That is just laziness! The orange juice was cheap and fake. Portugal has the best oranges in the world, please make natural juice. There was some mould in the bottom corner of the shower and the toilet was dripping all night!
Besides that everything was great. The room was spotless, bed was super comfortable and all the staff were nice and helpful. The breakfast was good, maybe could do with a bit more variety, but all the food was fresh and tasty.
We would definitely stay there again if we go back to Lisbon. And we would recommend.

Friends_and_family Family

2/10

Poor

19 Oct 2025

Shania

My friend and I had a terrible experience at this hotel from the moment we arrived. We arrived late evening our first night and checked in (it was a smooth check-in) but when we got to the room and attempted to connect to the wifi, it kept cutting in and out. When we informed the front desk, they simply responded with telling us to restart our phones and stated “well everyone else’s is working”.. very poor customer service. It is a noisy spot, you can hear the metro/subway underneath the building. We slept with a sound machine and could still hear it. That next morning when I showered, I noticed black mold all over the shower/walls/and ceiling of the bathroom. When we informed front desk they said they would have house cleaning take a look and “try” to move us rooms. We refused to be retuned to that room and informed them no guest should be staying in that room. We went about our day, and upon return they had switched us room, however the room was very subpar again. Dirty bathrooms, grimy and unacceptable presentation.

We also tried to get a late checkout on our last day due to a late train to Porto and they said “we cannot accommodate this we are fully booked” despite there being rooms available online for that same night. Not happy with my stay here and I would not recommend to anyone that you stay at this hotel.

Leisure Friends

6/10

Pleasant

14 Oct 2025

natasha

Room was a little small but adequate for us to stay. It is a little far from the main areas so we did have to walk or use ride share a lot.

Leisure Partner

8/10

Excellent

12 Oct 2025

Phillip

Lovely hotel, comfy bed, good air con,
Breakfast -sausages freezing cold and never any cutlery

Partner

10/10

Exceptional

09 Oct 2025

reagan

Large, clean room and a complimentary breakfast

Leisure Family

10/10

Exceptional

05 Oct 2025

Sandra

Great location steps from Metro station

Wide variety for the breakfast. Cozy room, and great location, steps away from the Metro. Would stay again.

Self

10/10

Exceptional

04 Oct 2025

Gail

Hotel is conveniently across the street from the subway, which we found amazingly easy to use. Excellent breakfast was included. Our room was spotless. Staff member who checked us in was brusque and not friendly, but other than that we had a pleasant stay.

Partner

8/10

Excellent

04 Oct 2025

Wendy

The morning breakfast had many options to choose from. We felt ready to take on our day of travel after a lovely meal!

Leisure Partner

10/10

Exceptional

03 Oct 2025

Jorge

Clean room, friendly staff ready to accomodate our demands.

Leisure Partner

8/10

Excellent

01 Oct 2025

Markku

menu was fresh,but service was bad.Tables full of plates.Some foods allways at the end

Partner

4/10

Poor

28 Sep 2025

Marcel

El área es bien rara, nada turístico. El hotel muy simple para el precio.

10/10

Exceptional

24 Sep 2025

Elizabeth

Comfortable beds, great shower, very clean convenient breakfast

Leisure Partner

2/10

Poor

21 Sep 2025

Bolivar

Only cash for airport pick up service

Everything was ok with the hotel but I don’t recommend using the airport transfer service as I was not made aware that it needed to be paid with cash only which I didn’t have so this was an issue for me

Business

8/10

Excellent

10 Sep 2025

Bartolome

Its a good location, transportation is accessible.
Poor elevator, shower cubicle is hazardous very slippery needs to install holding bar, washroom too tight.

10/10

Exceptional

08 Sep 2025

andrew

good value

Leisure Friends

10/10

Exceptional

05 Sep 2025

Leslie

The whole hotel was kept immaculately. A beautiful facility with every amenity we could imagine needing. Congenial staff speaking perfect English, ready to serve in any way. Only wish the breakfast could have been served a bit earlier because of having to arrive at the very crowded airport hours before the flight. Would return to Lisbon only if we could stay again at the Empire Hotel.

Leisure Partner

8/10

Excellent

03 Sep 2025

Valéria

Razoável

A estrutura do hotel é boa, tudo novo e bem limpo. Localização é excelente! Perto do metrô, mercados etc. No geral eu gostei, porém achei a cama de casal mediana em conforto e tamanho. E o café da manhã eu não gostei muito, tem variedades mas a qualidade dos produtos e apresentação não é grandes coisas. Por ser um hotel 3 estrelas eu esperava mais.

Friends_and_family Family

10/10

Exceptional

03 Sep 2025

DAVID

Great value Lisbon hotel

Great hotel near the metro & walking distance to Baixa area. Fantastic breakfast. Nice staff.

Friends_and_family Friends

10/10

Exceptional

03 Sep 2025

Brian

Great location next to the Metro station and supermarket.

Leisure Family

10/10

Exceptional

20 Aug 2025

serges-romuald

There are not enough traditional restaurants nearby.

Leisure Partner

10/10

Exceptional

31 Jul 2025

Augustus

wonderful pick-up from airport, easy and early check in, and easy drop-off to airport. great stay.

10/10

Exceptional

01 Jul 2025

Christopher

Super service

Lovely stay
Great restaurant tips from friendly receptionists
Good breakfast

Partner

8/10

Excellent

17 Jun 2025

Beatriz

Fiquei somente uma noite. Quarto amplo e limpo. Café da manhã muito bom. Gostei

Self

8/10

Excellent

16 Jun 2025

Amaal

The staff here were always so, so helpful! The hotel was always in clean & pristine conditions (particularly loved the aroma of the cleaning product they use). The hotel was perfectly situated near the Metro so getting into the city was super easy & the hustle and bustle of the location meant that there was always a local shop to cater to your needs. The only negatives I could mention are
a) our room not having a kettle and hot drink amenities provided
b) no robes and the towels being a little short
c) breakfast options: we stayed for four days and the breakfast was always the same. it started to get boring from the third day.

Leisure Family

10/10

Exceptional

12 Jun 2025

MARK

It was just for one night, but the early check-in was nice and the hotel is located around a number of places to eat and shop!

Leisure

10/10

Exceptional

16 May 2025

Michel

All was perfect.. enjoy our stay