Name: Vila Garden Guesthouse
Address: Avenida Almirante Reis, 98, Lisbon, 1150-022, PT

10/10

Exceptional

23 Jul 2026

Jean-François

Très bien situé, près du metro et de bons restos. Notre famille a beaucoup apprécié la propreté de l'hôtel, l'eau chaude dans la douche et la climatisation au dodo :)

8/10

Excellent

20 Jul 2026

Osleydy

Good location includes . Wonderful staff.. I can recommend for family. My family time was wonderful.

Family_with_children

8/10

Excellent

15 Jul 2026

Daria

The room was spotless felt clean spacious .
Washroom was clean and bright.
The staff were very helpful and recommended amazing places to eat.
Close to a meteo and 25 min walk from historic center. As well as 15 min walk from a business neighborhood .
The guesthouse is located on a busy street , but with closed windows and AC it is not felt at all.

Good stay will come again
Thank you

10/10

Exceptional

06 Jul 2026

Sylvia

Very comfortable and well run small hotel in authentic Lisbon neighbourhood. Lots of local places to have breakfast, lunch and supper. Good air conditioning and Wifi. Metro close by. Easy taxi ride to airport. Only drawback is no elevator - and lots of stairs - if you have heavy luggage.

Partner

10/10

Exceptional

19 Jun 2026

Erin

This was a quick overnight stay before heading to the airport the next morning. The staff was super helpful and accommodating to our slightly early arrival. There was excellent communication prior to our arrival and during our stay. The room was super cute and comfortable, and the fridge was stocked with water (that you had to pay for, but nice to have the option). Overall, I would recommend this place.

Family

6/10

Pleasant

17 Jun 2026

Jonelle

I would have appreciated more assistance with my baggage, considering the fact that I was placed on the fourth floor with no elevator and I requested assistance in advance. They did not provide clear instructions for gaining entry to the property. The condition of the fourth floor apartment is not great. There is considerable water damage on the ceiling and walls in two of the three bedrooms, which clearly need to be repaired. Also, one of the bedrooms did not have AC, which means two of my children had to share a room. This is not what we were expecting, nor what we paid for. Also, if anyone has balance issues, the 4th floor apartment flooring is not level, so that may pose a problem for you.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Carol

Located in near downtown with plenty of shopping & dining options nearby. Easy access to taxis. Stairs only so travelling with family & luggage needs some efficient packing.

Family_with_children

8/10

Excellent

08 Jun 2026

SOOHYEONG

Clean room,
Close to train
Nice garden

Family_with_children

10/10

Exceptional

07 Jun 2026

Bonita

We loved this cute hotel, it was good value for our stay. It was clean and the staff was great. We especially liked the kitchen and garden area. It was a bit far from all the restaurants, bars and sights so we did a LOT of walking to central Lisbon when we stayed here.

Partner

10/10

Exceptional

29 May 2026

Pakaneh

We loved everything about our stay. The staff was amazing, the room was comfortable and they had a charged kitchen which was amazing to store our babies food and wash his dishes. I strongly recommend staying there.

Family_with_children

10/10

Exceptional

25 May 2026

Jee Yeon

Bed is very comfortable and room is clean .

Friends

10/10

Exceptional

23 May 2026

Paulette

So happy I selected this property. Very quiet and helpful staff. So happy the desk is staffed very late into the night.

Beautiful outdoor seating area. Useful kitchenette on the reception level for basic needs.

Very walkable to the main area of town, one straight shot through commercial area. Lots of restaurants and shops along the way.

Enjoy

Self

10/10

Exceptional

12 May 2026

Rosayra

Nos encantó este lugar para hospedarnos, céntrico, agradable, MUY LIMPIO , acogedor, muy cerca del Metro, Supermercados, restaurantes y tiendas. Tienen nevera pequeña en la habitación para guardar cosas de frío, cafetera con café y Té. Tienen el detalle de guardarte tu equipaje si llegas más temprano de la hora del checking. Sin duda volveremos!!!✨

Family_with_children

10/10

Exceptional

01 May 2026

Chris

Great staff and accommodations.

2/10

Poor

20 Apr 2026

Gaelle

The room I was staying in made me sick I couldn’t enjoy the rest of my stay. There was a strong mildew smell mix with high dust in the air not me and my child couldn’t breathe. When are called the number for the 24hour emergency no one picked up but it was supposed to be 24h emergency. So I got no sleep my throat felt like it was closing I quickly became sick and I believe my room was supposed to be a queen bed but they gave up a double. The next day they switched us room few hours before check out however that didn’t help much and the room they switched us to although the air was better there were guests staying in before us and they did not change the sheets.

Family_with_children

10/10

Exceptional

17 Apr 2026

Ksenia

Super clean . Location is further away from touristy area but fpr the price you get quiet crispy clean place , big size room where you can have a good rest. One negative ia no elevator so you have to drag your bags upstairs . In my case reception person was so helpful he even brought my bags upstairs . I was happy with my stay there

Self

8/10

Excellent

06 Apr 2026

Ann

Clean and great location! Staff was very helpful and accommodating to store our luggage so we could explore.

Friends

8/10

Excellent

15 Mar 2026

Amy

Property is a little worn and area was a bit questionable but reception and cleanliness was great.

10/10

Exceptional

07 Mar 2026

joanne

View not great, we looked out on to disused land with empty run down building. Used our hotel ss a base to go and explore.

Friends_and_family Friends

8/10

Excellent

21 Dec 2025

Arunabh

For a one-night stay, the place was adequate with good access to restaurants and grocery stores close by. The staff was attentive. The only downside was the noise level being close to the main street - cars and people alike.

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Nikhil

Place was great. Very close to downtown and plenty of things to do around there. Very friendly staff.

Heaters were only in the bedroom so it got a bit cold elsewhere, but tolerable.

Definitely would stay again

Leisure Family

10/10

Exceptional

28 Oct 2025

Deborah

Clean room, friendly staff

Partner

10/10

Exceptional

22 Oct 2025

Swati

Nice stay with friendly staff and good convenience near the airport. Could do with a lift as climbing 3 floors with luggage can be challenging. But otherwise all was good.

4/10

Poor

19 Oct 2025

Chad

Location: The area has tons of businesses nearby and there are numerous options for food with Indian being very prevalent.A small shoutout to Athiti Indian nearby for amazing food and staff. That said the area is noisy. Lots of emergency vehicle activity, and a subway that runs directly below the building that can be heard and felt every time.

Cleanliness: Hotel seemed clean and nothing stood out as being in poor repair. No problem at all with the cleanliness of the facility.

Staff: We had limited interactions but what we did have were typical of a hotel.

Facilities/Function: Here is where this goes bad for us. There is no lift in the building. It does say that in the Expedia listing but only if you are looking for it specifically in the accessibility area. You will be carrying your bags up fairly tight wooden staircases. I am sure the response will be that they always help carry them but that isn't really the case. The staff member checking us in would have been willing to assist grudgingly but there are no bell hops or actual people there to assist you.

10/10

Exceptional

15 Oct 2025

Spencer

Amazing staff across the board.

Leisure Family_with_children

10/10

Exceptional

19 Sep 2025

Luke

Cleanliness was amazing! The housekeepers were cleaning the rooms everyday. The two lady housekeepers helped us with our luggage by carrying the bags to our rooms. The entire staff is very helpful and have a phone number they answer 24 hours a day if you need help. Very impressive for a family run Hotel.

Partner

10/10

Exceptional

09 Sep 2025

Mark J

Would Absolutely Stay Again

We were only there for one night but excellent service and the room was great. The balcony would have been perfect to take advantage of more if we hadn't been needing to get to sleep early. Only downside: the sink basin was designed by someone who doesn't like you.

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

Allison

Staff was super friendly and helpful and the room was great

Leisure

10/10

Exceptional

22 Aug 2025

Kulvinder

We loved staying at the Villa Garden Guest House. Our booking was like having our own little apartment and worked very well for the three of us! We never felt like there wasn’t enough space it was very beautiful. The only feedback I have is if you are staying here there are a lot of stairs and no elevator so be sure to consider this. There is a certain charm to the set of wooden stairs in the apartment building. If you are very strong and or if you just have a carry-on that would work really well. I do have to say the staff were very wonderful and carried our luggage up for us when we arrived from the reception desk onwards. The morning we left the reception area was closed so we did have to carry our luggage down which was OK cause we had a plan. However, the staff did give us the option of bringing our luggage down to the reception area the night before our departure where they would stash it and keep it safe, but we decided to keep our luggage with us as we needed some items. Other than this it was an absolutely perfect location and stay for us. The metro is very close by and honestly, it didn’t bother us at all if you could hear the little bit of vibration (only till 1:00am) We kept ourselves busy and we slept right through the night like babies, thank you so much Villa Garden Guest House for a lovely stay an amazing service.

Leisure Family

10/10

Exceptional

21 Jul 2025

Anh Thi Quynh

It was very conveniently located. My room was clean but my mattress looked like there were some dust and hair underneath the bedsheet. I’m not sure if it was prepped on a rush, but everything else was nice and clean!

Business_and_leisure Self

10/10

Exceptional

13 Jul 2025

Terri

Comfortable stay

We stayed in the 2 bedroom apartment with kitchen. Everything was good. We had a comfortable stay. The kitchen is a little old but very usable.

There is only air conditioning inside the two bedrooms so keep that in mind if you want to utilize the bed in the living area.

Bathroom is clean and updated condition. Beds are comfortable. All in all a good stay.

Friends_and_family Family

10/10

Exceptional

13 Jul 2025

Renee

The place was really nice, clean, and close to the Metro. The front desk people were super helpful. The garden out back was a great place to hang. I'd totally stay there again if I'm ever in Lisbon.

Leisure Family

10/10

Exceptional

12 Jul 2025

Brandon

Excellent stay. As is mentioned on the listing, you will need to carry your luggage up at least one flight of stairs to reception. We ended up on the top (fourth) floor, and had to carry our bags there too. Beyond that, everything was great. We were in a larger unit with four people and there were two A/C units, the bathroom was large, and it was nice to have a kitchen area too. Staff were very friendly, the garden is nice, and there are a ton of great restaurants in the area. Convenient to the airport and city center. We would not hestitate to stay here again.

Friends_and_family Family

10/10

Exceptional

25 Jun 2025

Gloria

Best ambience!

Really loved the ambience here, being on vacation it meant a lot. Staff were beyond helpful even to handling our luggage. Glad we picked here 😀.

Friends_and_family Family

6/10

Pleasant

24 Jun 2025

Julio

I stayed here two consecutive weekends. Both times, the staff was very friendly and the courtyard is very nice if you plan to hang out at the guest house, or eat meals there. The restaurant options for dinner are not many right outside the guest house, but I really like the Portugalia across the street, so that's where I ate (steak, Portugalia style). I highly recommend it. And don't skip the dessert: the chocolate mousse is phenomenal. The metro is very near, so you can get anywhere really quickly. There are lots of coffee shops right outside the guest house for breakfast and quick meals. I gave it 3 stars because the first time I was upgraded to an apartment, which sounded nice, but it was a fifth floor walk-up, it felt cheaply built, and it was poorly furnished (no chairs or surfaces to put things on in the bedroom beyond the night tables, no tvs in the bedrooms, no plugs near the nightables). And the sole tv in the hallway did not work. I was told it would be fixed but it was not. The next weekend I stayed in a room and it was much nicer. I was allowed to get into the room early, which was great. Like I said, the staff is very friendly. I wanted to open the window, however, and it was stuck. Again, I was told it would be fixed but it never was. I like this area, but some people may not. It may be too edgy for some people. I always felt safe, though.

Leisure Partner

8/10

Excellent

22 Jun 2025

Clayton

The stairs to the top are no joke! The unit did get really warm on hot days, especially because of the sunlight at the top. Wi-fi connection needs improvement.

Leisure Family

10/10

Exceptional

18 Jun 2025

Wendy

Staff was very helpful. Nice outdoor space to relax.

6/10

Pleasant

13 Jun 2025

Camill

The property was average. Staff was excellent. The area is not great.

Leisure Family_with_children

10/10

Exceptional

08 Jun 2025

Courtney

Great location. Cute apartment that had everything we needed. Clean. Helpful and friendly reception for check-in.

Leisure Friends

8/10

Excellent

07 Jun 2025

Robert

Clean and modern property close to subway line. The room was comfortable and well spacious enough for our needs. The staff is very pleasant and helpful. While conveniently located, including for a quick Uber ride to the airport, the area may not be Lisbon’s best, particularly at night. There are several good restaurants roughly 1km down the street, but few nearby. Rooms on the street side will be exposed to traffic noise, particularly from ambulances which are frequently rushing to a nearby hospital. Overall perfectly suitable for a nice, short tour of Lisbon.

Leisure Family

10/10

Exceptional

05 May 2025

Peter

Served a Purpose

I wouldn’t say it’s in the nicest possible area but we only slept there so an uber to the door going out and coming back worked fine for us.
Comfortable, functional , clean and quiet room on the garden side. Good staff.
No lifts so if your bags are heavy and you’re struggling a bit. Be ready.

Partner

10/10

Exceptional

17 Apr 2025

Richard

The staff was very nice and helful. The apartment was nice. It is a lot of stairs with no elevator.

10/10

Exceptional

13 Apr 2025

Chintan

Great stay in a not so great neighborhood.

Leisure Partner

10/10

Exceptional

09 Apr 2025

Sunderesh

The guest house is located in a good location, near the metro, and within a couple of miles of important destinations. The only problem is that you have to climb multiple hills to get from place to place, so metro is most convenient. The facility did not have an elevator, so taking our two suitcases to the second floor was something we had not anticipated. The staff helped taking the suitcases from the first to the second floor. Otherwise, the stay was great!

expected.

Partner

8/10

Excellent

29 Mar 2025

SHELLEY

Lovely clean hotel.

Lovely clean hotel. Staff were very helpful. Cleaned every day. Big comfortable bed.
No lift and all rooms upstairs. Quite noisy as walls very thin and on main road.
Out of Lisbon centre in more rundown area. Transport/metro close by.

Partner

10/10

Exceptional

27 Mar 2025

Chintan

Great stay in no so great neighborhood.

Leisure Partner

8/10

Excellent

17 Mar 2025

Tracy

Everyone was very friendly an accommodating. Clean and well situated

Leisure Family_with_children

10/10

Exceptional

21 Feb 2025

BRADLEY

Great stay

Pros The room was clean and updated. Small fridge and desk in the room. Stuff super friendly. Reasonably priced. Loved the outdoor space. You have access to common kitchen and large fridge:freezer. Close to two subway stops. Close to grocery store.

Con’s: no elevator (request 2 floor), you can hear subway passing through, not much fast food options within walking distance, no access to outside area or common kitchen 12:30am-8:30am, strong laundry/cleaners used by cleaning staff.

Partner

10/10

Exceptional

15 Feb 2025

JUDY

Very clean, modern & friendly

Partner

10/10

Exceptional

13 Feb 2025

Steven

Clean comfortable,a nice place to stay

Leisure Partner

10/10

Exceptional

01 Feb 2025

Tamara

This place was lovely. Front desk staff kind and helpful. It's not in the touristy neighbourhood which is great - there's lovely coffee shops and bars a ten minute walk away, and the street below has groceries and thrift stores. The room was lovely and the hotel was great.

Leisure Partner

10/10

Exceptional

02 Jan 2025

William

Great accommodations in Lisbon.

Staff was very helpful, above and beyond expectations.

Self

10/10

Exceptional

01 Dec 2024

Natasha

The staff made me feel at home. Thanks to Joanne, Buno and Deigo. You are all the best!

Leisure Self

4/10

Poor

31 Oct 2024

Jo-Ann

Our apartment was basically one large room with a double bed and a single bed. It felt more like a hostel. Staff were friendly and accommodating, but the location was poor and off the beaten track from sightseeing areas, shopping, and dining. It wasn't what we had hoped for and I won't be staying here the next time I visit Lisbon, Portugal.

Leisure Friends

10/10

Exceptional

28 Oct 2024

Alejandro

Good experience

Great hotel to stay! Very good location close to almost every single place

Partner

10/10

Exceptional

15 Oct 2024

Stacy-Ann

The inside of the building suprised us a lot. It was beautiful, smelled good. The staff was very welcoming and helpful. The room was beautiful and well furnished. There is no elevator so if you have trouble climbing stairs be aware. We were on the last floor and had 81 stairs to climb. We did not have any problems with that but it could be difficult for others. The subway is a 5 minute walk away. You do not need a car in Lisbon because it is so much easier and cheaper to take the subway (metro), bus, tram or train anywhere with the same ticket card. I would strongly refer this apartment to anyone.

Leisure Friends

10/10

Exceptional

05 Oct 2024

Rod

Cute room in good part of town. Staff were very friendly.

Leisure

8/10

Excellent

18 Aug 2024

Julien

Great staff, nice place despite being a bit tight for 5 people, and kitchen missing a chair so not a good place to hang out but good for showering and sleeping
We enjoyed it but i wouldn't go with 5 people

Leisure Family

10/10

Exceptional

10 Jul 2024

Samantha

This was a GREAT place to stay but I didn’t realize it wasn’t the best area to stay in Lisbon. It felt totally fine but it wasn’t in the most safe or walkable area, so we used to the subway to go down to the water and the popular area (Alfama). The subway was super easy and very close so that was a plus!

But all that being said, everything about the place and the staff and the rooms was fantastic! Can’t say enough good things about our stay and the service provided - just not our ideal location!

Leisure Friends

10/10

Exceptional

10 Jun 2024

Margaret

A nice place to stay except there’s no elevator.

Leisure Friends

10/10

Exceptional

01 Jun 2024

Verified traveler

Loved it. Be prepared to drag your suitcases up the stairs but really liked the room with lots of light. Nice bathroom. Comfy bed.

Friends_and_family Friends

10/10

Exceptional

26 May 2024

Vania

Really nice building; very nice, spacious and modern room; withing walking distance from two main metro stations and plenty of cafes and restaurants; although it's located in a busy road, it was fairly quiet during the night; easy and quick check-in and check-out.

Leisure Partner

10/10

Exceptional

01 May 2024

Kwabena

Clean and convenient

10/10

Exceptional

28 Apr 2024

catherine

A very quiet and safe area closed to 2 metro stations. Dining options are plentiful in the vicinity. Staff was courteous, friendly, and accommodating. Apartment was large and clean. Bedding was comfortable and clean. AC worked perfectly at the time of stay.

Leisure Family

10/10

Exceptional

22 Jan 2024

Aman

Nice place very well maintained.

Business_and_leisure Family

2/10

Poor

02 Jan 2024

Micky

We arrived around 1:00am and check-out was 11:00am. I was picking up our rental car at the airport and the front desk kicked out my family from the room because they didn't allow them to stay 30 minutes extra, or they would charge another day. I talked to the front desk clerk from the airport to let him know I would arrive back to the hotel very soon; I arrived at 11:25 to find my family in the reception area packing our luggage.

Leisure Family

8/10

Excellent

13 Nov 2023

Valentin

It's two different worlds. Once you are inside it's amazing. But outside it's unsafe.

Leisure Family

10/10

Exceptional

10 Sep 2023

Katherine

.

Leisure Partner

10/10

Exceptional

18 Aug 2023

Justin

Clean comfortable and spacious apartment

We stayed in the 2 bedroom apartment. It was large. It was clean. And very comfortable.

Friends_and_family Family

10/10

Exceptional

29 Jun 2023

Roberto

Great place to stay. Clean and staff was very friendly. Would recommend it and would go back.

Leisure Family_with_children

10/10

Exceptional

25 Jun 2023

Teresa

Very nice to leave the busyness of the street into this wonderful place. They have a nice outdoor area, comfortable and clean environment-very nice. I would stay again.

Leisure Friends

10/10

Exceptional

03 Jun 2023

Irene

Location close to downtown and historic areas but guesthouse location in a culturally diverse neighborhood

Leisure Self

10/10

Exceptional

13 May 2023

Pascal

The staff was awesome and we really enjoyed the little garden in the backyard. The room was perfect and I have nothing negative to say about the hotel. The only downside was the location, there's a lot of poverty around with people begging, while living in tents so we avoided to walk around during the evening.

Leisure Partner

10/10

Exceptional

20 Apr 2023

Joseph Rey

Had everything we needed for a restful stay. Nothing bad to say about it

Leisure Family

10/10

Exceptional

04 Apr 2023

jeannie

Lovely staff, beautiful apartment

Leisure Family

10/10

Exceptional

08 Oct 2022

Cheryl

The staff was so friendly and helpful. The room was spotless with a lovely view for the morning when I opened the shutters. I forgot my charger and adaptor when leaving for an early morning flight and they mailed it back to me. The bakery they recommended for breakfast was awesome and we truly enjoyed the convenience to the metro. Recommend highly.

Leisure Family

10/10

Exceptional

11 Sep 2022

Ziqi

nice staff and clean rooms. They also have a helpful map for all the attractions in Lisbon telling you how to go these places with public transportation!

Leisure Friends

10/10

Exceptional

29 Jul 2022

Daniel

A lovely stay

A lovely peaceful stay. Accommodation and facilities were also wonderful and perfect for relaxation. A little out of the way so need a car or commit to Ubers, don’t rely on public transport. Would recommend staying.

Partner

10/10

Exceptional

28 Jun 2022

Ed

Highly recommend

We had a great 5-night experience in June 2022 staying at Vila Garden Guesthouse. The service was above and beyond: friendly, helpful, available and considerate. The location is close to metro, and not far from the airport. The room/apt was exceptionally clean and comfortable. It's stairs to your room, but it's good exercise. We received some good neighbourhood restaurant recommendations and help with reserving a fado resto. When you arrive, press the small round stainless steel button to get buzzed in.

Highly recommend Vila Garden Guesthouse.

Partner

10/10

Exceptional

28 Nov 2021

Verified traveler

Perfect, quiet and top quality rooms

The positive reviews others have expressed about the Vila Garden Guesthouse are very much in line with my own experience. The Rooms themselves are the best bit, full of lots of very small touches and attention to detail. One of the most comfortable beds I've ever stayed in. Really good value all considered.

Self

10/10

Exceptional

17 Nov 2021

Mayurakshya

An excellent stay at a place from where it was easy to get to the main attractions in Lisbon. The room was nice and clean but the highlight was the customer service the staff were so friendly and we were given a complimentary bottle of wine and snacks to celebrate my birthday! Would recommend to anyone visiting Lisbon 😊

Leisure Partner

10/10

Exceptional

19 Oct 2021

jean

the people

Leisure Self

10/10

Exceptional

09 Oct 2021

Catherine

We loved it! The staff was SO nice and helpful and the room was perfect. The location was great, a little out of the way from the touristy section (which I loved) but the metro station was close so it was easy to get anywhere we wanted. We also walked a lot as well. First time to Lisbon and would definitely stay here again. Loved Lisbon SO much by the way!!

Leisure Partner

10/10

Exceptional

06 Oct 2021

Verified traveler

Lovely Guesthouse!

Great location! Welcoming staff and very professional. Highly recommended.

Friends_and_family Family

10/10

Exceptional

09 Aug 2021

Verified traveler

Excellent location in the most funky yet cosmopolitan quarter of Lisbon. Minutes on foot to the metro. A masterpiece.

Leisure Family_with_children

10/10

Exceptional

10 Aug 2020

Niraj

Awesome

Nice service

Friends_and_family Friends

10/10

Exceptional

08 Feb 2020

Pamella

The guesthouse is beautiful, clean and cozy! Very nice to come home to after a day of exploring.

Partner

6/10

Pleasant

08 Jan 2020

Verified traveler

Concierge was very nice and helpful but the property is not in a good location and there is nothing to do around the property. We had to take Uber to main city center. The room was clean but kitchen was outdated and the room was freezing. It would have been nice to have a warm room to come home to after a long day of traveling. The heaters are weak and the bathroom was so cold to shower in. There are no elevators which will be a problem for many travelers with luggage.

Leisure Family

10/10

Exceptional

08 Jan 2020

Verified traveler

Looooved this hotel. Clean and close to Rossio square. Cleanliness in point. The front desk personnel was extremely welcoming. I would definitely book this hotel again!!

Leisure Family

10/10

Exceptional

29 Dec 2019

VENKATESH

very helpful staff, got us an extension cord since there were no accessible plug points near the bed
enjoyed the stay

Friends_and_family Family

10/10

Exceptional

30 Nov 2019

Verified traveler

SOPHIA is the replica for customer service!

There was a small issue at check in, as our message from Hotels.com about another guest joining us, did not make it to the property. We had over 6+ hotels during our stay in Europe and all other 5 were happy to accommodate and got the change, however the women who checked us in at VGG was quite rude about the situation, and made it seem as if we were inconveniencing her. Being the customer service industry, no matter what the situation or whos \"fault\" the problem rests on, it should be the concern of the property to best serve the client. The women was able to supply an extra room, but kept saying \"well your lucky I have a room available\". We also asked for extra towels, and were told we had enough in reach room. I appreciate their concern with waste, but asking for 2 additional washcloths and towels should only be met with an \"of course\"- the snotty remark was not necessary. Luckily we met the owner Sophia the next day, and she completely changed our stay! She was so warm and welcoming and answered all of our questions and went above and beyond to offer suggestions. I left fantastic reviews because of Sophia, because she clearly knows what customer service looks like, unlike the unhappy lady we had the misfortune of meeting at check in. People who are on vacation, especially in another country sometimes are confused and need a little extra help attitude and an aggressive demeanor is not the way to make those feel welcome- even if we inconvenienced her with our extra guest.

Friends_and_family Family

10/10

Exceptional

23 Nov 2019

YUNG GUANG

Highly recommended hotel

Very helpful and friendly staff, and no doubt on it very good cleanliness. Highly recommended. Only down side is the steps to take, no lifts.

Friends_and_family Family

10/10

Exceptional

16 Nov 2019

Verified traveler

Very clean, good location. Beautiful maintained . I will stay again

8/10

Excellent

25 Sep 2019

Sara

Great service and space

I chose this place because I thought it was close to the airport. It wasn’t really, but they were great about getting us a car service cheaper than a taxi. The neighborhood is kind of transitional but the place itself was great. If I had a reason to stay in that area I would stay there again

Partner

8/10

Excellent

22 Sep 2019

unknown

facilities are nice staff are friendly. Location is close to major attractions.

Leisure Family

10/10

Exceptional

18 Aug 2019

Verified traveler

This place was nice and spacious for our family during our recent stay in Lisbon. The staff is very helpful and can give you a lot of information about places to see and go to.

It is located close to grocery stores, cafes and more. It is a few minutes drive to the Chiado and Roisso areas which are the best to hang out, shop and spend time watching the lively town. The castle is close to it as well. The central location makes it easy to access all the sights and spots Lisbon has to offer.

The kitchen is spacious and well equipped so that you can cook if you feel like it. The rooms have a/c and the bathroom is nice as well.

There is no elevator on the property as they say in their information. There are a lot of stairs, but the staff was very helpful to carry our bags, they are very friendly and happy to assist.

Overall, this place offers comfort and a great place to stay.

Business_and_leisure Family

10/10

Exceptional

20 Jul 2019

William

A great stay

This accomadation is excellent.Very clean and fresh.It does have a lot of stairs which may not make it suitable for all.We were always glad to get back to the area after each day of sight seeing.There are very good local restaurants and we found the area to be very safe.Dont hesitate to book.

Partner

8/10

Excellent

04 Jul 2019

Bernhard

Convenient location, easy to reach near metro station. Super friendly staff, great recommendations for things to do and eat nearby.
Mattress comfort was good, though quite hard. Spacious apartment on the 4th floor with view over rooftops.

Family

10/10

Exceptional

23 Jun 2019

Verified traveler

Very nice and efficient lodging in a great location in downtown Lisbon. Do not miss the chance to eat at Ideal restaurant, just around the corner. The staff here were extremely friendly and helpful and spoke english fluently. We enjoyed our short stay and would return with no hesitation!

Leisure Family_with_children

10/10

Exceptional

03 Jun 2019

Molly

Good place to stay near Lisbon airport

Great stay near the airport

Friends