Name: Garden Guest House
Address: Rua Anta Nio Pedro 50 3Rd Floor, Lisbon, 1000-037, PT

4/10

Poor

07 Jun 2026

Emile

Problème d’arrivé et compliqué d’établir des bons liens avec l’hôte.

Friends

2/10

Poor

20 May 2026

Carly

More like hostel, couldn’t get in at first. Got woken up both days by families in the communal kitchen, or communal bathroom.

2/10

Poor

17 May 2026

Joel

Beware: This place is a total scam. Not a Hotel. Fake pictures, No Staff. No Room.

4/10

Poor

26 Jan 2026

João

An uncleaned blancket and smelling, i asked for change the staff couldn't change it. Bad experience.

4/10

Poor

26 Sep 2025

yun

All the furniture is broken, or dirty, our door lock came loose by the end of our stay. The owner isnt very trustworthy, nor seems to know the area that well as we got a parking ticket following their advice. This place is not worth the money you pay

Leisure Family

2/10

Poor

24 Sep 2025

Justin

Showed up for check in during hours recommended did not have info on how to enter. A guest was able to contact the owner but also stated they had similar troubles

2/10

Poor

22 Sep 2025

Brett

They never replied to give me a code to get in so I called and asked for a refund and hotels.com said they couldn’t get me one. This place sent me a message I would get a refund but I haven’t seen it.

Business

2/10

Poor

28 Jun 2025

Antonio Illescas

The room looked nothing like the pictures. It was dirty, outdated, and uncomfortable. The closet in the room was broken so we couldn’t use it. The fan that was provided was broken too. There are two shared bathrooms, which are dirty and not have mold all over the place. The kitchenette was not really available to use, other than the microwave; you weren’t allowed to use the stove or the washing machine. They provided no towels even though in the pictures they show they do. There were bedbugs and whenever the owners would come in, they’d be very noisy and at one point they just randomly opened our room door. We had to leave this place earlier than expected and look a hotel near by. When I let them know that we were leaving early because of the conditions, they just said “ok” and did not offer us a refund for the remaining time, nor did they care. I am not sure how this place is still in business. The owners speak broken English so it was hard to understand, and they don’t speak Portuguese as they are from somewhere in the Middle East.

Leisure Family

2/10

Poor

26 Sep 2024

carol

There was no reception, no one answered phone. No notification of this kind of check in. Lost money on taxi and had to book another hotel. Said it's non refundable

Leisure Partner

10/10

Exceptional

10 Dec 2023

rodrigo

Nice

2/10

Poor

21 Jul 2023

Monludee

We had to pay extra 40 euro for late check in.

2/10

Poor

02 May 2023

cheng

terrible experience

It was a terrible experience for this booking. We booked this Garden Guest House in advance for one week. When we arrived at 10 pm (and raining) for checking in, they told us our booking was cancelled and no room for us. This put us in a very difficult situation and destroyed all our travel plan and cost much more. They are so no responsible and reliable. Either this hotel or Hotels.com say sorry and give any compensation. Consumer right not protected!

Partner

2/10

Poor

26 Oct 2022

Razer

Very poor service with rooms ! No pest control done ! Dirty bedsheets ! Bedbugs in the property .

Business Friends

2/10

Poor

25 Oct 2022

Elaina

Would NOT recommend. Dirty and small rooms. Shared bathroom was also not clean. Absolutely not worth the money. I would highly recommend staying elsewhere.

Leisure Partner

4/10

Poor

05 Oct 2022

Wing-Kuen

When I arrived at the door of Garden Guest House at 5:30pm and used the Message Property of Expedia to get check-in instructions. Instead, I got a response forwarding me to another nearby property : Fortune guest house. I also got another message of failing to call me. Of course, I am using my phone from home country. I guess the property re-sold my booking to another customer, thinking that I will not show up. This is WRONG practice as I already paid for it. This is the first time I encounter this.
To make this case worse, the forwarded guest house has mold in bathrooms.
Although the manager is polite, and asked me to wait 10 minutes for preparing my room. He has done a lot of work to try to keep the place clean with 5 rooms.

Leisure Partner

2/10

Poor

27 Nov 2019

Verified traveler

We arrived at the property at 5pm originally we told the hotel we would be there at 7 pm ok so we were early but it was the middle of the afternoon the hotel was on 3rd floor the door was locked you had to ring a bell which we did the doorway and door were filthy, there was no response from ringing the bell so we rang both numbers on the dirty plaque on the wall,first number went to answerphone, second number was unobtainable, hung around for 10 mins then left, owner rang us 20 mins later, he told us we were too early, itold him that according to his wesite someone would be there, i told him that the door was locked and was filthy dirty, he said never mind he would be there in 10 minutes, we told him no way were we staying there as it was so dirty, if this is the entrance to your business gthe least you could do is keep it clean, we booked another hotel for the night in Lisbon.

Leisure Partner

8/10

Excellent

27 Jul 2026

Hensley

Pelo preço que paguei achei bem justo. Localização boa, ambiente limpo e organizado. Funcionários educados. Só não gostei dos vizinhos que eram muito barulhentos e me incomodaram um pouco.

4/10

Poor

21 Jun 2026

Anders

Lacked a lot of basis stuff in the rooms and I found long dark hair everywhere. Everything was just not maintained as it appeared on the photos.
Loud rooms and people slamming doors all night. I had a room with no vent and no cooling whatsoever and lived on the sunny side of the building which made warm nights very unpleasant.
Staff was friendly. I think it was way too expensive for standard.

Self

6/10

Pleasant

08 Jun 2026

Ismael

Persol no amable

Self

6/10

Pleasant

08 Jun 2026

Ismael

El personal no es amable