Name: Casa Bella Hotel And Suites
Address: 5601 Padre Boulevard, South Padre Island, US

2/10

Poor

02 Aug 2026

shanie

Plan on having cash for a \"cash only\" deposit, can't have any company as per the front desk I would be charged $250 if they stay pass a certain time, even if they did not swim or sleep over. And they needed a $25 parking pass to visit. Needles to say I checked out early and went to a different hotel. The whole situation was sketchy!

4/10

Poor

02 Aug 2026

Nereida

The hotel is very over priced even considering summer rates. Ceiling fan did not work, AC made lots of different noises, main light in restroom did not work, and there was no phone to call front desk in our room. Beds very uncomfortable and sheets/pillows extremely outdated. Will never stay again.

2/10

Poor

31 Jul 2026

Reymundo

Old outdated needs to be remodeled completely ,almost like a scam there is $100 deposit only cash accepted. I have never heard of this at any hotel. I’ve stayed at and they want to charge you $25 for almost everything you can think of.

10/10

Exceptional

28 Jul 2026

Jamie

Awesome!!!!

6/10

Pleasant

27 Jul 2026

Solangel

I liked access to the fishing dock and clean rooms

10/10

Exceptional

26 Jul 2026

Ruben

Easy check in, reserved room through a 3rd party. Room was clean and comfortable. Parking availability was fair. Good size swimming pool and clean. Don’t mind reserving in the near future.

6/10

Pleasant

23 Jul 2026

Roy

Room was adequate but expensive with lack of common amenities. Staff was minimally helpful.

8/10

Excellent

22 Jul 2026

Jessica

Na

4/10

Poor

22 Jul 2026

Matthew H

At check in the clerk told me I needed to pay 100.00 cash to check in. I assumed it was a standard hotel security deposit until I offered my credit card and he said he would only accept cash. I felt super unsafe. When I refused to pay cash he simply shrugged it off.

2/10

Poor

21 Jul 2026

Kimberly

I do not recommend to stay at this hotel. The are not family friendly. This experience was horrible and I will never visit the property again.

Family_with_children

8/10

Excellent

21 Jul 2026

CARLOS

Staff good an nice juts and old woman receptionist bad mood. Rest of the crew nice.

Family_with_children

6/10

Pleasant

19 Jul 2026

Karla

My only real problem was when I requested a room on the bottom floor I was told that I was going to be charged an extra $30. Same exact room but for some reason it was more expensive. I have 2 small children and my husband had thrown his back out the day before, so this was a real inconvenience. The property is alright, could use some updating, the staff was using old rusty shopping carts to carry around linen and trash. With all the money this place is making you would think they could afford some upgrades. You get what you pay for here. You also have to leave $100 cash for damages, you get it right back at the end of your stay as long as nothing is broken or damaged.On a good note the room wasn’t bad, just small inconveniences.

Family_with_children

2/10

Poor

17 Jul 2026

James

The most filthy place I have ever seen! So bad we could not even stay!

Partner

10/10

Exceptional

14 Jul 2026

erika

.

10/10

Exceptional

13 Jul 2026

sergio

Awesome place fishing pier was pretty cool

Partner

2/10

Poor

13 Jul 2026

Brandon

Office staff is very rude. Charger is multiple fees that were not talked about during the booking. Place is very outdated for the price we payed.

Family_with_children

8/10

Excellent

13 Jul 2026

Cynthia

Rooms were nice snd clean! But they do require a $100 cash deposit that you aren’t aware of till you get there. You will receive them once they have checked your rooms upon checking out if no damages are done to the room.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Natasha

I luved staying here,,,,when I come back I would luv 2 stay here again......

Friends

4/10

Poor

12 Jul 2026

Fabian

For the price it was not good. Hotel needs upgrade. I would not stay here again

Family_with_children

6/10

Pleasant

12 Jul 2026

Heather

No hair dryer or iron. Seems nice from the outside but too expensive for not having anything

Self

2/10

Poor

09 Jul 2026

Faith

Do not stay here. Save yourself the headache and just stay somewhere else. Even if you're gonna save some money by staying here it's not worth it. One of our beds was broken, the toilet clogged after every use, the hot tub was cold, and the staff were so rude and unhelpful it was a nightmare and so so much more. There was a $100 cash only deposit that I wasn't informed of until check in and they will charge you for any little thing, like using their towels. I can go on and on about how bad it was but I'll just say please dish out a little more to stay literally anywhere else.

Friends_and_family Family

2/10

Poor

09 Jul 2026

Ashley

Please be aware for Expedia this hotel requires a cash only deposit of $100 (they do return at check out.) Hotel does not have an ATM so it was very inconvenient to have to find an ATM that was actually working. Room was clean but locks on the door were very sketchy.

8/10

Excellent

07 Jul 2026

Pricilla

The rooms are really good i liked how they had hard wood floors and the ac was amazing perfect for when you come back after being in the heat all day

Friends

10/10

Exceptional

06 Jul 2026

Fabian

👍 good good good good

4/10

Poor

04 Jul 2026

michael

The room was spacious and clean except the room we were in had bedbugs. Woke up in the middle of the night to itching and in the morning found the back part of my shoulder and arm with bite welts.

Staff were friendly and helpful especially when we arrived at midnite due to vehicle issues.

4/10

Poor

03 Jul 2026

Anna

-

4/10

Poor

30 Jun 2026

Irisbel

Rooms need updates, along with the microwaves, and mini fries. Staff was friendly didn't have any issues with them. Environment wasn't the best not because of the place but the people. Though I a bit concerned about the doors they didn't seem to secure and locks seemed loose.

Friends_and_family Family

2/10

Poor

30 Jun 2026

Jose Ramon

Manager was rude and unreasonable

2/10

Poor

28 Jun 2026

Elias

Very dirty. From stairs , pool, room. Beds. Outdated AC is horrible and loud

Partner

10/10

Exceptional

28 Jun 2026

Lana

Hotel was comfortable and there was a pier to fish off of. Only thing that was a bit inconvenient was that upon checking in they required $100 cash for incidentals. They don’t take card for the incidentals anymore so we had to go get cash out before we received our room key. Other than that it was a good stay

Family_with_children

10/10

Exceptional

26 Jun 2026

Elizabeth

The hotel was very comfortable and cold friendly walking distance to multiple places great location

Family_with_children

8/10

Excellent

23 Jun 2026

Yuliana

$100 REFUNDABLE fee is required at check in as well with the $7 resort fee. Other than that you get a place to sleep and shower. If that’s what you’re looking for then this is your spot. Nothing fancy. It’s just Affordable.

Partner

4/10

Poor

22 Jun 2026

Lyli

Not what I expected. Toilet had water leak and floor was all wet. Notified and they acknowledged but did not do anything about it. Swimming pool area was dirty and alot of cockroaches at night.

Friends_and_family Friends

4/10

Poor

22 Jun 2026

Jose F

My most sincere honest opinion,
This hotel was extremely disappointing , the room was a suite
We had to leave a $100.00 deposit at the desk plus pay resort fees
Did I get what I paid for?
NO

The hotel needs maintenance, lots of it

The room curtains had moth holes as the chair itself did too . the restroom had small roaches when lights went out. The entrance dead bolt did not work, the balcony door latch did not work, the closet hanging rod was missing, the restroom door had parts of wood missing at the bottom ( need an entire door)
The nightstand lamp did not work, Bed cover was torn and had a hole
Ceiling fan in room did not work
Seriously, this is only one room, i can only imagine what issues the others might have
The only thing I enjoyed was the pool
However, I will never recommend or visit this hotel again

Family

2/10

Poor

21 Jun 2026

Darren

The bed felt like springs and a hard board, the room smelled like someone emptied an entire bottle of horrible perfume. We paid more for the hot tub in room but did not use it as it was beyond disgusting. You could see to the outside from both doors in the room, which made our room extremely humid. The shower was disgusting. No water pressure at all. The hotel was fully booked so we could not ask for a different room. They have a no refund policy so we got screwed. Even the check in process was ridiculous. Instead of helping us check in the 3 employees working argued over missing money from the day before. The guy who did check us in was nice and the back deck by the bay was enjoyable. The property is run down and in need of repairs.

Partner

4/10

Poor

21 Jun 2026

Jacklyn

There is a $100 cash only deposit that wasn’t communicated on the reservation, so be sure to bring that- we did receive our full deposit back. The staff were very friendly, helpful, and excellent communicators; however, their job is very difficult with the condition of the property. I would not stay here again due to the condition of the hotel (dirty, towels that were hanging up in our bathroom were dirty, mold smell, air conditioner leaks, rust everywhere), but it is an affordable option close to the beach if cleanliness is not a priority to you.

Friends

10/10

Exceptional

17 Jun 2026

Vanessa

Staff is friendly and helpful.

Friends

10/10

Exceptional

17 Jun 2026

Blanca

Excellent service thank you so much specially Emilio excellent customer service

Partner

2/10

Poor

16 Jun 2026

Angelica

It was not the good

2/10

Poor

14 Jun 2026

Leonardo

Staff were awful

Friends

8/10

Excellent

12 Jun 2026

Thelma

I liked the view from the balcony. The bay looked nice.

But, the pool water was green.

Pet

2/10

Poor

08 Jun 2026

kevin

First impressions was not great! When I arrived I was told to leave and get cash out of the ATM form a gas station two blocks away for my room deposit. (Which was not mentioned in the discrimination online) I had to pay a $7 resort fee and a 5$ ATM fee to get the key to the room I paid for during booking. Once I got in the room I immediately noticed a broken leg on the desk that was cracked, a civilization of dust bunnies on the fan. Then, when you turn the fan on you can see the dust flying off. The face plates were missing in certain places and the Hot Tub water handle had a stack brown clay all around it to prevent leaks. To top it off, I got two towels really dirty after a beach outing and they changed me $40 dollars out of my $100 deposit. Never staying there again!

Partner

8/10

Excellent

08 Jun 2026

Yvonne

Mgr Emilio was great!! Very helpful and understanding!!

Partner

10/10

Exceptional

08 Jun 2026

Brianna

Nice room, tall ceilings. The pool was nice and very close to the beach. Would stay again.

Family

6/10

Pleasant

08 Jun 2026

Jessica

The photos are not up to date on the property or the rooms. The walk to the hotel room was upsetting as the ice machine was down with an out of order sign, the washer and dryer looks very bad, the vending machine does not work, and the swimming pool is green with very poor outside furniture. The inside of the hotel room was disappointing, especially the bathroom. Very outdated and obvious water damage to the bathroom door that been nailed back together. The bathroom mirror was awful with black splotches that could not be rubbed off, no hairdryer but the outline of it was still on the wall, no toilet paper holder or towel holder due to the bars for each missing.
Room service only came one time during our four day stay.
All in all, the hotel was not the best and I don’t understand how the reviews are so good after seeing what it truly was.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Mitchell

Good

8/10

Excellent

31 May 2026

Esteban

Funciones de abanico y parte luces no en función

Partner

10/10

Exceptional

29 May 2026

Amber

Pet friendly there is a fee and a deposit. It is a cash deposit so you have to let them inspect the room before you leave to get your deposit back however it wasn’t an issue for us. We got our deposit back. This was the first time taking our dog on vacation with us and couldn’t have had a better experience. The staff was helpful and kind. Very professional for the price. Definitely worth what you’re paying for. You got a deal, we have to budget vacation. This hotel in South Padre will be one of the few vacations we add to our roster that is not a cruise.

Family_with_children

8/10

Excellent

26 May 2026

Leticia

Ok only thing there were noises upstairs at 3 am and little funny smell in mattress like someone was wet and smells a little bit

Family

6/10

Pleasant

26 May 2026

Tiffany

There is a $100 CASH deposit that you aren't made aware of ahead of time, like before you book. More if it's during spring break. The front desk showed me where to find this information hidden in a link in my email receipt I had received AFTER I had booked the room. This seems deceitful and they DO NOT TAKE A CARD. It must be cash, which means there's no way to dispute it if the make up any extra charges. You get it back at check out so you have to stand there at the front desk while the go inspect your room. Thank God it was a Monday and we weren't in a hurry. Imagine if there's a load of rooms all checking out at once. The room and property were ok. Nothing particularly special. The pool was full of kids that night so we waited till the morning but then it was dirty so we didn't get to use it. It was cheap and served it's purpose, which was simply a place to sleep. I feel the hotel & hotels.com can do better about NOT having hidden fees.

Friends_and_family Friends

8/10

Excellent

20 May 2026

Domingo

Bathroom had a leak there was always water on the floor got a allergic reaction to bed sheets

Partner

2/10

Poor

17 May 2026

Juan

They Charged $7 a night resort fee (this place is far from a being called a resort). They also require a $100 “CASH ONLY” deposit that gets collected before they give you the key card (NO EXCEPTIONS). They do not have breakfast or coffee or Ice, the machine looks like it hasn’t worked in months or years. The rooms are cheap hotel $29.99 a night looking, mattresses are those super cheap squeaky ones , the cheapest ones imaginable. They tell you not to lose your cheap paper car tag permit because they won’t be responsible if it gets towed. When you check out it’s a lengthy process which they don’t tell you in advance. Upon check out, you need to turn in your key card and cheap paper permit, also in order to get your $100 cash deposit you need to wait for the front desk worker to go to your room and physically inspect before they release you the money. If there’s multiple people checking except to wait for the one worker to go inspect rooms. it’s a super cheap hotel, wouldn’t pay more than $29.99 a night .

10/10

Exceptional

16 May 2026

William

There was no elevator to the 2nd floor so taken your baggage was difficult. And the building was a little bit dated overall in building condition.

10/10

Exceptional

12 May 2026

sergio

Awesome place
Pet friendly

10/10

Exceptional

12 May 2026

elisa

This was a nice place to stay at

8/10

Excellent

10 May 2026

Mario

Everything was good except the ceiling fan in the room didnt work

10/10

Exceptional

08 May 2026

Bonnie

Had fun staff was awesome

Family_with_children

8/10

Excellent

07 May 2026

JOSE

No breakfast, fair for rhe price

Friends_and_family Family

10/10

Exceptional

03 May 2026

monica

Was great

Partner

2/10

Poor

28 Apr 2026

Alex

I never got back my deposit

Friends

4/10

Poor

24 Apr 2026

Sandra

Bed made noise every time we moved, not stable, mattress horrible, we were 4 guest only gave us 3 towels asked staff for more towels refused to give more that as per policy only 3 towels per room which was dumb.

10/10

Exceptional

19 Apr 2026

Bianca

Yes

Family_with_children

8/10

Excellent

12 Apr 2026

Erica

I LOVEDDD OUR Room , the only thing I did not like was that the rooms didn’t have any breakfast but overall it was a GREAT EXPERIENCE FOR MY FAMILY !!

Family_with_children

10/10

Exceptional

12 Apr 2026

Chela

Great place to reserve , however they do need to inform the $100 deposit is cash only , most of us now at days no longer carry cash other than that I highly recommend this hotel .

Friends_and_family Friends

10/10

Exceptional

11 Apr 2026

Rafael

Great

10/10

Exceptional

09 Apr 2026

Emiliano

.

2/10

Poor

06 Apr 2026

Jaime

Never stay thr again very poor customer service. My kids went to ask for a towel cuz they were getting in the pool and they went up to front desk to ask and ignored them like they were stupid. I ask if we can finish eating cuz I was done bbqing out back and they said we can't be on the property after 11am check out time. I'll will never stay thr again

Family_with_children

8/10

Excellent

14 Mar 2026

Ronald

Clean room nice staff

10/10

Exceptional

06 Mar 2026

Joshua

The place was amazing, except the hot was always cold

Self

2/10

Poor

28 Feb 2026

Lorna

Extra fees, rude staff, everything is broken, old gross. No lounger chiars at pool. One of the nights we were there they allowed a large group of 30 teenagers to take over the pool. They def were not all staying there. They were blasting music and being rude to us. Cannot believe they have good reviews on this app. DO NOT STAY HERE.

2/10

Poor

22 Feb 2026

Angie

If only they were more transparent about prices because they charged additional fees and wanted it in cash not card!! Super inconvenient!

Family_with_children

10/10

Exceptional

22 Feb 2026

Belia

Spotless, beautiful and clean

4/10

Poor

18 Feb 2026

Rene

Hoy tub was at boiling tempuratue

2/10

Poor

18 Feb 2026

Jamie

Bed was broken, bathroom fan didn’t work, jacuzzi tub dirty, ice machine broken, hot tub didn’t work. Looks nothing like pictures.

Partner

6/10

Pleasant

16 Feb 2026

Paula

We were all this place for 5 nights. They did not freshen the room daily. We had to go to the front desk to get towels and toilet paper. They changed the sheets and made the bed one time. They do not have an elevator. It was just ok. I’m guess for an inexpensive place to stay for a few nights it is ok. The pool is not heated and the hot tub was subpar warm.

Leisure Partner

2/10

Poor

10 Feb 2026

Ashley

It was horrible smelling like dead fish, I don't recommend you stay there. I checked out earlier due to family emergency and they didn't give me my refund back they don't have no management on site. There's dead fish floating around location just gross

Leisure Self

8/10

Excellent

08 Feb 2026

Teresita

Everything was great. Very courteous front desk attendant and housekeeper.

6/10

Pleasant

18 Jan 2026

Sanjuanita

For the price it was ok, but make sure you have $100 cash for security deposit, plus 7$ fee, 25$ for extra vehicles parking spot

Leisure Partner

8/10

Excellent

17 Jan 2026

JUAN

Nice, clean, quiet room to relax, great view

10/10

Exceptional

16 Jan 2026

Christopher

Clean room, quiet property

6/10

Pleasant

10 Jan 2026

Melinda

The pool was locked and they had no ice and that gave my daughter an empty ice bucket after telling her there was no ice and on top of that the bucket was sandy. The room had no shampoo or soap had to make a trip to the office to ask for some. On top of that all the added fees.

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Brenda

For the price it was great. The ice machine was out of order. We will definitely stay there again.

Partner

8/10

Excellent

03 Jan 2026

Jerry

Basic but clean and spacious. Staff was friendly and very helpful

Leisure

10/10

Exceptional

03 Jan 2026

Deborah

I would definitely go here again, had a beautiful view from the balcony

10/10

Exceptional

02 Jan 2026

Calistro

Room was spacious and very clean. Was greeted friendly at the front desk

Leisure Partner

10/10

Exceptional

31 Dec 2025

billie lynn

Fab location , the staff is fantastic!! Honestly I love them!

Leisure Family

10/10

Exceptional

29 Dec 2025

Alexis

nice and affordable

8/10

Excellent

04 Dec 2025

Lizette

Room was nice and clean. Staff was friendly and accommodating

Partner

2/10

Poor

16 Nov 2025

Christopher

They make you pay a cash deposit but have no ATM. Nobody was at the front desk so I had to go find a maid, translate my request to Spanish and call the manager from her phone. Rude. Filthy. Terrible.

Business_and_leisure Self

4/10

Poor

16 Nov 2025

RONNIE

Several outlets not functioning. Stale/musty smell. Out dated furniture and bedding. Won’t return.

Partner

2/10

Poor

15 Nov 2025

John

Rude and overcharge

Business_and_leisure

4/10

Poor

04 Nov 2025

Joseph

Pool closed hot tub cold. No heat.
Too strict on parking. No breakfast or coffee. No golf carts. But nice place

Self

2/10

Poor

03 Nov 2025

Sodikdjon

one of staff was not friendly

6/10

Pleasant

31 Oct 2025

maria

Room was clean just needs a bit of some updates but good overall for the price

10/10

Exceptional

29 Oct 2025

Daniel

Clean room. Spacious, very attentive staff.

Business

10/10

Exceptional

29 Oct 2025

Kathryn

Clean and quiet. Close to the beach

Leisure Family

8/10

Excellent

25 Oct 2025

Luciano

Was pretty good.

Leisure Family

10/10

Exceptional

21 Oct 2025

Catherine

No pet

Leisure Family

2/10

Poor

20 Oct 2025

david

ROACHES!! EVERYWHERE.. extremely dirty pool.. outdated beds, very uncomfortable and old tarnished yellow sheets ,air conditioning not up-To par .. Check in was totally unprofessional and very rude ,, tack on extra fees.. Beware!

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Catherine

All great just dirty pool

Leisure