Name: Comfort Inn South Padre Island
Address: 3813 Padre Blvd, South Padre Island, 78597, US

6/10

Pleasant

25 Jul 2026

Aurea

Todo muy sencillo

10/10

Exceptional

24 Jul 2026

Teresa

Wonderful beach getaway—we will be back! A great hotel to stay at while you are at the beach! The location is fantastic and so close to the shore, making it super convenient. The rooms were very clean, the breakfast was good, and the overall hospitality made for a wonderful trip. We really enjoyed our stay and are already looking forward to coming back again next year!

2/10

Poor

23 Jul 2026

Jessie

Wasn't given the room that was reserved with Queen beds and sofa bed. Was given full beds and sofa bed but no comforters on either bed, when asking for a comforter for the sofa bed was given a dirty one with acknowledgement of it being dirty. Elevator was broken down and not told that in the process of making reservation. After having knee surgery those stairs were a challenge. Just overall poorly maintained and and personnel just don't care. Will not be returning to this property.

10/10

Exceptional

23 Jul 2026

Ismael

Every year i like to stay here, my kids love it❤️

10/10

Exceptional

21 Jul 2026

Aracely

Our room was clean and did not smell like smoke, which was a plus to my family. Traditional breakfast was also good. Overall, we had a good experience staying here.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Claudia

Great hotel with comfy beds

Family_with_children

4/10

Poor

18 Jul 2026

Cynthia

Elevator was not working 😕 remote wasn't working 😐 and most channel wouldn't load.
Night staff was unprofessional treated us like kids when we are adult. Rushing me to get out of the pool...when I cant rush due to being disabled.

Family_with_children

2/10

Poor

18 Jul 2026

Enrique

The elevator is not working or they just have it shut down permanently. Had to walk the stairs with my bad knees. The sink smell of sewage when you turn on the fossit. The shower drainage lid is loose, if not careful you could cause some injury to yourself. The AC was not workinh properly, you had to lower it to the 60s to get a decent cool temp and it would get humid. You can tell they dont maintain the 2nd floor because we have stayed here 2 times prior on the first floor and had no issue and at best was like a 4.5 out 5. But now we are no longer be looking forward to their service and will be going somewhere else from now on. Another thing is we complained about it and gave us a highlighted piece of paper for complains to fill out and noticed a big stack of them next to the non-written ones. If you stay here make sure its on the 1st floor. Oh and the breakfast is really good but we were so upset we decided to check out early beacause my wife couldnt even sleep from the way the room was unkept and the bed frames were damaged and would make you sink into the matress.

Partner

2/10

Poor

17 Jul 2026

Vinaykumar

Horrible experience, front desk rude behavior. Worst hotel. Do not recommend anyone

Family_with_children

6/10

Pleasant

16 Jul 2026

Kerri

The property is not cleaned at all. The outside and inside are dirty. The rooms are clean and comfortable. For the money it’s worth it.

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

omar

The pictures on the website were inaccurate and deceiving.The bathroom door would not close the facility did not have a pool or exercise equipment. For the price I paid I really expected a better hotel definitely not happy with my experience with this hotel.

Partner

10/10

Exceptional

13 Jul 2026

Juan

Everything was good and staff very friendly and helpful 👍

10/10

Exceptional

13 Jul 2026

janet

1 night stay was good. Room was clean and comfortable. Pool is decent size. No problems. Recommend 👍

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Edward

Room was clean , smelled clean . Staff was friendly could be more helpful but no real issues . Breakfast could be better. Not enough seating , some people stood and ate .others took the food to their rooms. Parking was convenient.

Partner

6/10

Pleasant

10 Jul 2026

Estefanny

The first misconception with their online description is that”direct access to the beach”. In order to get to the beach you must cross a huge intersection without a crosswalk. We have a little one who doesn’t walk as fast as we’d like her to and we had all of our pool stuff to carry so we drove instead. The room was not as clean as we expected. The AC filter and bathroom filters have not been cleaned in months or years. Some of the towels we got were dirty. The mattresses were dirty or stained on the side. Overall, it was an ok stay. We used the pool and the water was nice and warm. However, the pool had not been cleaned in a long time. There was dirt residue stuck to the sides of the pool wall. We got out as soon as we noticed that. The breakfast was also ok, nothing special. Beans, waffles, eggs, breads, sausages, cereals, coffee, yogurt and orange juices. We had a blast at the beach in South Padre Island, we will be back but will not stay in the same hotel.

Family_with_children

2/10

Poor

10 Jul 2026

Asja

Only 2 dry off towels no face towels for family of 4. Paid and update suite room, that I did not receive. Absolutely not 1 drop off shampoo or not conditioner in the bathroom. Spider crawling on the ceiling in lounge. Not happy

Friends_and_family Family

6/10

Pleasant

08 Jul 2026

Jean

Budget friendly but you get what you pay for. No elevator. Carpet throughout the hotel. Room smelled strong like Fabuloso. Beds only have a white sheet and no comforter. Room was hot. Only gave towels and no bath towels in the room

Partner

8/10

Excellent

06 Jul 2026

Robin

Clean room. Helpful staff

Family_with_children

10/10

Exceptional

06 Jul 2026

Sebastian

Everything was very clean, and the staff was friendly.

Friends

6/10

Pleasant

05 Jul 2026

Marabel

This is a nice hotel if you need to stay for a last minute getaway. Breakfast was ok. The hotel and room needs updating. Came in the room and no towels were provided. Had to go to the lobby bc the phones in the room have no directory to call. The bed was comfortable and had a good nights sleep.

Partner

4/10

Poor

05 Jul 2026

Joseph Always

Rooms are smaller than what the pictures show,

Friends

10/10

Exceptional

04 Jul 2026

Aracely

Todo muy bien

Partner

6/10

Pleasant

03 Jul 2026

Andrea

The hotel is very clean. However, they do not want to give you towels. They ask you to trade the towels you have before they give you some because they don’t have enough. There were 4 of us and they only gave us three, when we asked for one more they did so hesitantly. They gave us two regular and two small hand towels. Not adequate for 4 adults. The front desk night shift man was very rude.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Roberto

Amazing staff and super helpful!!! Had a great time with our family this past weekend!!! Definitely booking again!!! Highly recommended!!!

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Carlos

The newly remodeled hotel proved a wonderful stay for us. The full breakfast was excellent and the staff was super friendly and helpful.

Partner

6/10

Pleasant

30 Jun 2026

Veronica

No elavators

4/10

Poor

30 Jun 2026

Carla Aguirre

Cuando llegue al cuarto se miraba sucio sin aspirar , había solo una toalla , no había shampoo , en el área de cafetería el microondas no funcionaba y en la mañana para el desayuno muchos detalles en las cosas faltaban aparte que es muy reducido el comedor faltan sillas y el servicio no es servicial ni atento por eso le doy oda estrellas

Family_with_children

6/10

Pleasant

28 Jun 2026

Adriana

Super noisy

Family_with_children

10/10

Exceptional

26 Jun 2026

Martin

Clean room

10/10

Exceptional

26 Jun 2026

Mikayla

It was a great stay, very clean, and the staff was helpful. Breakfast was good. The property is older, the elevator is permanently out of order and the pool area needs some upgrades but it was fairly well maintained overall.

Family

10/10

Exceptional

24 Jun 2026

Kimberly

Very clean. Friendly staff

Family

10/10

Exceptional

23 Jun 2026

Jason

Great convenient
Location to beach

Family

10/10

Exceptional

22 Jun 2026

ROBERTO

THE BREAKFAST WAS GOOD

Partner

8/10

Excellent

21 Jun 2026

Christina

I enjoyed the hot breakfast and the pool was great! The only bad thing was that on my way to my hotel room after getting breakfast, a roach fell on my plate and I ended up throwing it away. But other than that everything else was pretty clean. Would I stay here again, probably not. The staff were great and friendly.

Family_with_children

2/10

Poor

21 Jun 2026

Sania

Room was clean but very outdated! We had to constantly ask for towels. There was no trash bin in the restroom. The sink was not draining in the restroom. The ac felt warm.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Jaelyn

Breakfast was okay. Staff was kind and helpful when we needed more towels. Parking was sometimes packed but always able to find a spot! I would visit again.

Friends

10/10

Exceptional

19 Jun 2026

Erlinda

The hotel had a great location. Staff was friendly and helpful. Would reythe hotel.

Friends_and_family Friends

4/10

Poor

18 Jun 2026

Angela

I had booked this hotel because I thought the price was great for being on the island, however I started doing more research and noticed how bad the reviews were. I honestly wanted to cancel and booking and go somewhere else, but because of the way I paid for it, I feel like I would’ve run into more issues so I just kept it. So here’s what we encountered. 1) The elevator was still out of order but we were able to get a room on the 1st floor. 2) The room did not have any towels in the room, we had to ask for them. 3) The bathroom had stains on walls, looked like vomit or something. 4) Sheets had stains. 5) We got a room with a sofa bed and there were no extra bedding or pillows for it so when I went to go ask, they told me they didn’t provide that, only the bed sheets for it. So had door dash a blanket so that my daughter can have a nice blanket to sleep with. 6) Staff were nice enough but I felt like I was bothering them every time I had to ask for something. 7) The eating area was super small but as along as we got there early we were able to get seats at a table. 8) The food was good. Now I’m not sure how the housekeeping would’ve been because we kept the do not disturb on the door. But I would take them my towels and then they would give me new ones, no issues there. We also just took our own trash bags and threw them out ourselves. Overall just felt kind of unwelcoming and mediocre at best. But you get what you pay for I guess. I have more to say bit ran out of space.

Family_with_children

4/10

Poor

17 Jun 2026

Roxanne

I am unsure whether remodeling was ongoing, but there was no elevator available. The air conditioning system did not cool effectively. There was extensive patching on the walls, which did not match the images provided. I also observed a couple of insects in the restroom. Overall, I was not satisfied with the facilities. Additionally, the staff was unhelpful and appeared to be merely present without offering assistance.

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Adalberto

The staff was pretty good. Everybody were polite. The only thing that I can say it needs better maintenance. The curtain fell out of nowhere. It had a lot of humidity AC had a gap you could see through the outside, needed more caulking other than that everything was good.

2/10

Poor

14 Jun 2026

Victor

Beware, avoid this place at all cost. Roaches in the room. TV didn’t work. Dirty pillow and cases. One woman at the check-in doing everything at the hotel from fixing, issues to checking guest in. This is the worst hotel I’ll been to in my entire life. Me and my wife checked out of the hotel within mins. No elevators.

Friends_and_family Family

4/10

Poor

14 Jun 2026

Virginia

This property is old and needs some maintenance and structure updates to be a comfortable stay. I stayed with my daughters for three nights. Each day we left the hotel and came back the room card was deactivated. There was one towel placed at arrival for a reservation of four. The wall against the AC unit on the bottom appeared to have mold and rust build up. There were two occasion with bugs… a roach and a small spider. Ruined the comfort level. Pillows were horrible. On a positive note the staff was very attentive, always available at the front desk and the cleaning staff was great.

Family_with_children

6/10

Pleasant

11 Jun 2026

Chimela

Stay was just ok. Just not very well maintained property.

Business

10/10

Exceptional

11 Jun 2026

Dana

A

10/10

Exceptional

11 Jun 2026

Jatzarely

Everything was good, breakfast was great! I would say the only thing that was a bit of an issue was our mini fridge. It was giving us issues on not being cold but besides that the stay and staff were amazing.

Partner

6/10

Pleasant

09 Jun 2026

Karla

Hotel room needed maintenance.

Friends_and_family Family

4/10

Poor

08 Jun 2026

Norma

‘

10/10

Exceptional

07 Jun 2026

Todd

Great stay: clean, quiet, close to beach and other locations.

Partner

2/10

Poor

05 Jun 2026

Xavier

Towels were never available when me and my family needed them we kept being told housekeeping would bring them to us after they have been washed every single day we traveled 8 hrs and couldn’t never shower at the exact time we wanted. Also the hotel didn’t have face towels at all so we had to buy our own which is ridiculous never had to do this at any other hotel ever in my entire life. Also the power went out and smone alarm went off and no explanation was given for either one. The breakfast was alright but not top tier. Also the room kept getting really even while having the air conditioning on and set at a cold temperature it wouldn’t remain cold all day or all day making it very uncomfortable. I would personally never use a Comfort Inn ever again no matter the location it’s a huge no and red flag for me! I guess it’s true though you get what you pay for!

Family_with_children

2/10

Poor

04 Jun 2026

Kenneth

So I got 2 suites. One for my older kids, the other for the rest of us. The kids room was OK. My room had hairs in the bed, broke down nasty looking couch, broken showers door that wouldn't close, and a broken toilet paper holder. The shower looked painfully old with black scum in between the tiles. I went to the front desk and they got us into a standard room that was a lot better. Second problem, towels. There were 2 towels and face cloths per room. I went and got 4 more towels for the 6 of us. Next morning they took all the the dirty and clean towels. Problem is they said we never returned. I told you them all and left 1 towels and face cloth per room. I was told sorry we don't have notes to give you more towels. I had to fight every night with the night staff to get towels. The maids all talked 💩 in Spanish and tried not refreshing the bedding after being asked to. When they had to come back and do it, that's when they took the clean towels they had given me, under protest, that morning. This was hands down THE WORST place I have ever stayed, and I was in the Army, I've stayed in some real dives before. Not only did I find hairs, but what appears to be blood stains. You be the Judge.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Ryan

The room was very clean and even smelled clean when you walk in. It was also surprisingly spacious. Staff was friendly. I thought breakfast would be the pastry and cereal \"continental\" but they had eggs, sausage, waffles and a few other options. Pool is kind of small, but clean. Only \"bad\" thing is a complaint i have about a ton of hotels: super slippery bathtubs. Like, hold on to the rail while you shower, slippery.

Overall, great experience

Friends_and_family Family

2/10

Poor

01 Jun 2026

Cynthia

Ended up not staying at this location due to cancelling error and am unable to get a refund

Family_with_children

2/10

Poor

30 May 2026

Brianna

The building smelled of mildew and smoke. The sheets smelled like piss. One of my beds of the two queens didn’t even have comforter on it. When I asked for one, they said they didn’t have any. Will definitely NEVER stay at this location again. It was the only option I had this go around, but never again.

Friends_and_family Friends

10/10

Exceptional

30 May 2026

Jorge

Staff was very friendly and rooms were cleaned

Family_with_children

10/10

Exceptional

29 May 2026

Miriam

Breakfast was good, rooms were tidy, ac worked well. Rooms are quiet.

Family_with_children

10/10

Exceptional

27 May 2026

Dayana

Staff were very nice . Even after checking out, I was not able to travel due to heavy thunderstorms. Dani allowed me and family to sit on front area and we even used cafeteria for the food that we brought from outside . Thank you

Family_with_children

4/10

Poor

26 May 2026

Maribel

That the grilling area was separate than the pool area the grilling area was not enclosed everyone that was passing coukd see us grilling. The people made fun of us.

Friends

10/10

Exceptional

26 May 2026

Jaime

Good breakfast , clean room

Self

4/10

Poor

26 May 2026

Briana

Would have liked to known the elevator was not working prior to booking. Breakfast was less than average. Clean room.

Partner

10/10

Exceptional

26 May 2026

laura

Clean and nice

Family_with_children

10/10

Exceptional

23 May 2026

Uguumur

This is an excellent place. The only comment I have is that the room was quite humid.

Friends

2/10

Poor

19 May 2026

Daniel

A/c didn’t cool well the shower leaked water the lady that checked me in was nice the rest of the staff was rude or didn’t speak English breakfast area was small and crowded and everyone took all the food like it was a race no employe was there monitoring it. elevator was broken steps going up stairs are uneven first step almost made me lose balance. tv is outdated for the price i paid i was expecting better i could have booked the same quality room down the street for less i honestly feel robbed cause of how much i paid for this room

Friends

4/10

Poor

17 May 2026

Randy

Room was clean and decent, however the tv remote time not work well.

During breakfast, my wife’s chair broke while she was holding our 2 year old. One leg from the chair broke off, causing the chair to fall backwards. Thankfully my wife managed to catch herself from falling all the way. Hotel staff quickly changed the broken chair, but didn’t care to ask if my wife was okay or apologize for the incident.

4/10

Poor

17 May 2026

Juventino

The room seemed clean until we saw two small roaches on one of the beds.

Partner

10/10

Exceptional

15 May 2026

Iris

excellent

Family_with_children

6/10

Pleasant

14 May 2026

Cathy Ladon

Room was average. No cool or cold water. Carpet was sticky from previous guest. Needed to be cleaned.

6/10

Pleasant

12 May 2026

Stephanie

The room looked somewhat like the pictures online but definitely different compared to what was advertised. Unfortunately, there was a huge cockroach in our room every night, which made the stay very uncomfortable... The door had large gaps underneath so you could hear everything from outside and it felt like there was no privacy at all. The tv remote was literally broken in half. Although the bed itself was comfortable, I would definitely recommend bringing your own pillow because theirs flatten completely and even your ancestors will feel that neck pain.

Friends_and_family Friends

8/10

Excellent

11 May 2026

Homar

Breakfast was good ac wprked great

2/10

Poor

10 May 2026

breanna

They gave us dirty towels and room was dirty all they did was switch out the bedding. They were also rude

Partner

10/10

Exceptional

09 May 2026

Carol

Nice

Partner

10/10

Exceptional

09 May 2026

Cierra

The stay was great, would return again.

Self

4/10

Poor

06 May 2026

Amanda

We were on the second floor and the elevator was broke down. There was no indication prior to booking that it was under construction. I brought four smaller children who I had to do multiple trips up and down the stairs with and carry heavy luggage. There were big rips in the comforter. The floor in the room turned my white socks black. There were six of us in a room and they only had one towel and one wash cloth. The hallway floor and stairs look like it hasn’t been vacuumed in months. There was food on the couch and chair in our room. Housekeeping came in once out of the 3 nights and took the towels we went and got from the front desk and our wash cloth and only left one towel again. Staff were nice and respectful and the breakfast was well stocked. Hotel is in a pretty decent location.

Family_with_children

4/10

Poor

04 May 2026

Nasim

Breakfast is to bad

8/10

Excellent

04 May 2026

Alejandro

Yes , very nice

Family_with_children

8/10

Excellent

04 May 2026

Victor

Was ok would stay again if I needed to come back to the island

Friends_and_family Family

4/10

Poor

03 May 2026

Seana

When we got there, the staff was nice and checked us in quickly. However, as we got into our room there was a string smell of paint. Then there was mold in the bathroom on the ceiling and looked as if the ceiling fell apart. Then around the ac area was mold and moisture. I went to the front desk and asked if we could be moved to another room due to the smell. At first they stated no but then moved us to the second floor. When we got there, the room was a bit better. However, could hang our towels due to the towel rack being broken and barely on the wall. Then I couldn’t use two outlets, due to the mirror blocking it or it just didn’t work. The phone in the room didn’t even have numbers on it. When we turned the lights on it would flicker for about 1-2 minutes then it would stay on. Bathroom door didn’t either close or lock. Which we found very comical. When we went to eat breakfast, it was much smaller than the pictures showed and there was no room. But yet you couldn’t take the food to your room, per the signs placed around. You couldn’t tell who was staff or customer due to the way they were dressed. Either they were in workout clothes or jeans and crop top. Very over priced for the condition of the hotel, pictures definitely do not match what it actually is.

Family_with_children

10/10

Exceptional

03 May 2026

Tanya

Rooms were clean staff was very nice and helpful..

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Vicky

Very clean great checkin.we loved thr shower.

Partner

10/10

Exceptional

28 Apr 2026

Philip

It was a good hotel, clean and quiet

Business

2/10

Poor

27 Apr 2026

rukesa

I usually don’t leave reviews, but this experience needs to be shared.

My stay at Comfort Inn & Suites in Padre Island was extremely disappointing. The room we were first given was absolutely filthy—bathroom not cleaned, stains and dirt all over the walls, and it looked like it hadn’t been properly maintained at all. There were even exposed electrical chutes with wires hanging, which felt unsafe.

Because of how bad the room was, we had to be moved to a different one. While the second room was slightly better, it still did not meet basic cleanliness standards and looked nothing like the photos advertised online.

What made things worse was the customer service. A supervisor acknowledged how unacceptable the original room was and promised us a discount for the inconvenience. However, when it came time to follow through, no discount was given.

Due to how horrible the accommodations were overall, we ended up leaving a day early because we simply did not feel comfortable staying there any longer.

This experience was frustrating from start to finish. The lack of cleanliness, safety concerns, and failure to honor what was promised is unacceptable. I even took video footage to document everything.

We will not be returning, and I would not recommend this hotel to anyone expecting a clean and honest stay.

Partner

8/10

Excellent

26 Apr 2026

Matilde

The room was very nice and super clean. I had to go downstairs to grab towels and batteries for the tv remote control. The staff were accommodating and friendly. Breakfast had a good variety. Air conditioning worked great. Carpets in hallways looked a bit aged and lots of ceiling watermark damages on the 2nd floor. For a weekend stay, the price and service was nice.

4/10

Poor

26 Apr 2026

Jaelyn

Does not look like anything on the pictures. Very sore down and not worth it.

10/10

Exceptional

26 Apr 2026

Ari

Awesome staff great places nearby and awesome prices

Partner

8/10

Excellent

20 Apr 2026

Giovani

The inside of the hotel was surprisingly clean and well lit. Rooms were pretty up to date ! It’s not a bad hotel ! I think the outside could use a bit of work but overall the hotel is still a good solid choice ! The property is located in the middle of the everything though not directly to beach access you could simply cross the street over 2 streets down to it !

Friends

6/10

Pleasant

19 Apr 2026

Kimberly

I recently stayed at Comfort Inn in South Padre Island with my family, and unfortunately, the experience did not meet my expectations. The photos online are quite misleading and do not reflect the actual condition of the hotel. Upon entering, there was an unpleasant odor, and the floors appeared dirty.

Check-in was quick, which I appreciated, but once we got to the room, it was clear the property is quite outdated. We stayed in a two queen bed room, which felt very small. The bathroom was extremely tight, with only the bare essentials. Many items—including the bathroom, sink, and microwave—looked old and worn.

Cleanliness was a major concern. The pillows had a noticeable smell, like unclean hair, which was very off-putting. The blankets had multiple visible stains on both beds. There was also a sofa in the room that smelled old and dirty.

Breakfast was another disappointment—very limited flavor and not enough seating, making it crowded and uncomfortable.

Overall, I was not satisfied with my stay. This experience taught me to be more selective when choosing hotels in the future.

Family_with_children

4/10

Poor

19 Apr 2026

Laura

I usually don’t give such poor reviews. I was disappointed I will say from check in to breakfast in hotel. The cereal was stale, the check in was unfriendly, and the elevator was not functioning. I’m glad we only booked for 1 night. Management please change this service.

Family_with_children

10/10

Exceptional

17 Apr 2026

Carlos

Great !

Partner

10/10

Exceptional

16 Apr 2026

Stacy Rae

Breakfast was hot and ready. Very friendly staff.

Family_with_children

8/10

Excellent

13 Apr 2026

Carlos

It was okay, average everything, just sometimes have issues with the card and other's are when breakfast and there is no space to eat, other than that it's a good stay. For what it is and what you need it's good, so solid 8/10.

Partner

6/10

Pleasant

12 Apr 2026

Sonya

Don’t know they ran out two days breakfast . Room not so clean

Family

8/10

Excellent

12 Apr 2026

Manny

Water pressure could be better
No elevator under construction I think

Rooms were great

Friends

8/10

Excellent

12 Apr 2026

Yaitza

Clean room nice staff and air conditioning all night

Partner

2/10

Poor

11 Apr 2026

David

Elevators were not working Luke warm water in the shower had to reset key card. They do not clean your room if you stay more than one day you have to request and if you need clean towels you need to take the ones you already use downstairs in order for them to give you more towels and they only give you three towels. They didn’t give you hand towels either. The lady at the front desk was very rude. She clearly told me that checkout was at 11 AM but could not tell me that I needed a request my room to be cleaned. How am I supposed to know that every hotel that I’ve been to always clean my room on a daily and clean towels she never once mentioned that I needed a request for my room to be cleaned or clean towels. The only way I get clean towels if I request them and I gotta take them my dirty towels that was mine blowing in itself did not bother eating their breakfast. how are we supposed to know that we have to request our room being cleaned? I was so angry. Will not come to this hotel again or any other comfort in hotel

Partner

8/10

Excellent

02 Apr 2026

Robert

There were too many people.. We headed to Denny's for breakfast.

Partner

4/10

Poor

29 Mar 2026

Nancy

When i checked in the young lady that was there was nice and polite and it was a quick check in. Since we were on the second floor i thought maybe use the elevator but they don't have one.
Once we got to the room i was pleasantly surprised with the size of the room it was spacious and a good size. Once we got settled i was looking for extra comforter in the cabinets and didn't find one what i did find where roaches. If there are roaches in the cabinets then there are roaches in other places as well. When i went to turn the bed to go to sleep we noticed that the comforter and the sheets were dirty. I went to grab the phone to call and the phone had no line hooked up to it so i couldn't make the call thru there..i.guess they have it as decoration as well.as the clock it was not working. I called the front desk with the cell phone and a gentlemen answered and i asked him for extra sheets and comforter because the sofa bed didn't have anything so that whoever was going to sleep there could cover themselves.The gentlemen said that they didn't have any extra comforters that they only had enough comforters for the amount of rooms that they had. And I told him, how were they gonna go help a guest out? If they didn't have, I ate comforter to cover themselves up with. If it was dirty and he said it was out of their hands, he couldn't do nothing about it. The breakfast was mediocre not what i expected the eggs were bland and the sausage links didn't seem to be cooked right. Never Again!

Family_with_children

6/10

Pleasant

29 Mar 2026

Daniel

Everything was good except you had to carry all your stuff up the stairs due to elevator being boarded up for unknown reason.

Family_with_children

10/10

Exceptional

29 Mar 2026

Robin

Check in was so quick and reservation so easy with Expedia.

Family

2/10

Poor

29 Mar 2026

Allanah

Room smelled like mold, elevator was closed and under construction. Staff was rude! Didn’t stay for more than 30 minutes before finding a new hotel to stay. Home2Suite was 5 stars !!!

Friends

8/10

Excellent

23 Mar 2026

Ruben

Easy parking room were clean

Family_with_children

2/10

Poor

23 Mar 2026

Mya

Unexpected and unmentioned fees upon check in, no fresh towels once in room. Had to wait 2 hours for towels when asked for.