Name: Sand Rose Beach Resort
Address: 7000 Padre Boulevard, S. Padre Island, 78597, US

8/10

Excellent

24 Jul 2026

Vanessa

The staff were helpful and the breakfast was good specially the egg omelettes!

6/10

Pleasant

24 Jul 2026

Isabel

Me gusta el hotel es familiar ,, hay dos ascensores pero funcionaba solamente uno para la cantidad de gente, el desayuno Ok

4/10

Poor

24 Jul 2026

Kareen

The staff was very friendly and they tried to be helpful. The hot breakfast was great especially the made to order omelets. The pool was nice and clean. The hotel itself is older. The television in our room didn’t work. The staff tried to fix but could not. The bathroom sink had rust. One of the two elevators stopped working. We had to climb up and down the stairs rather than stand and wait a long time, so we got to exercise. It is overpriced for the summer. We will probably return with the winter Texans.

4/10

Poor

24 Jul 2026

Victor

The Hotel has a great location, but needs update and in general is not clean.

10/10

Exceptional

24 Jul 2026

Laurie

Love it here!! Every year we keep coming back!!! Very clean, amazing staff, good breakfast, such a great vacation spot!!!

8/10

Excellent

24 Jul 2026

Sandra

The room was nice and clean. But the ceiling fan was not working, called about the problem but no one came to fix or give me a explanation about it. Had no coin machines to wash clothes. Had to ask ladies in front desk, very polity and helpful providing me with coins to wash. But your dry was not working correctly clothes didn't dry. The dry filter was very dirty that you could not place filter on slot correctly and door would not stay close. Had to lean on it to clothes but still did not dry clothes. Located on 3rd floor, room 315. Ms. Arroyo

6/10

Pleasant

23 Jul 2026

Edward

Bedsheets & mattress was dirty and stained- very unhygienic
Breakfast was good

6/10

Pleasant

23 Jul 2026

Michelle

During check-in, we were not told where anything was. We had four guests and had to keep asking for extra towels and washcloths because they did not supply enough for four people. THE “made to order breakfast“ was nothing more than a complementary breakfast and omelettes. You can order the made to order omelettes, but be prepared to stand in line for quite a while. The ice machine was leaking water all over the hallway and we told the front desk about it and went and ate breakfast and came back and nothing was done. The website said it had a billiards table but when we asked about it, they said there was not one. It also said that beach chairs and umbrellas were provided. But you had to pay $45 for an umbrella and two chairs.It was an OK day, but we will not be returning.

10/10

Exceptional

23 Jul 2026

Lisa

Great free breakfast, includes breakfast taco bar made tp order! Nice. Clean comfortable room. Great location! Walk to bars on both sides. Restaurant / bar on the property with great selections.

6/10

Pleasant

23 Jul 2026

Marissa

I booked this resort based on the great reviews, but unfortunately, our experience was disappointing. The only highlight was the easy beach access.
The beds were extremely hard with thin sheets and my kids and I all slept poorly. The rooms are outdated, there was no conditioner in the shower, and the complimentary breakfast had very limited options- waffles, toast, refried beans, Mexican-style potatoes, sausage links, omelets, and cereal.
The biggest inconvenience was the elevators. One never worked during our stay, and the other stopped working on the second day, leaving us on the fourth floor with no working elevator for a couple of hours. When it was operating, it was extremely hot inside.
The pool also had such a strong chlorine smell that we could still smell it on our skin even after showering.

Overall, the resort didn’t live up to the positive reviews, and we won’t be staying here again.

10/10

Exceptional

23 Jul 2026

Oscar

Every year we like to stay in this hotel my kids love it so much❤️

4/10

Poor

22 Jul 2026

Mayra

Not really worth the money!

10/10

Exceptional

22 Jul 2026

Nancy

Clean

10/10

Exceptional

22 Jul 2026

craig

Overall, this was my first time staying at this hotel, and I was very impressed. The rooms were spacious, the location was fantastic, and the staff were amazing and very welcoming. The only minor issue was that the elevators were a bit slow, but that was not a major concern. Overall, I would definitely recommend this hotel and would gladly stay here again.

6/10

Pleasant

21 Jul 2026

Maria Del Carmen

Everything was great at this hotel the only thing I didn’t like was that the check in time was already late as it is at 4:00PM and the room still wasn’t ready. The breakfast was delicious.

Friends_and_family Family

6/10

Pleasant

21 Jul 2026

Rosalba

Breakfast , I was told it was the best. It look like a soup kitchen set up. We got there 20 min before 10 there was nothing left but order omelets. The omelets were small perfect if you ate them with another food.

The place was under staffed, they all acted rushed, so rushed that when I got to my room my keys didn't work. I didn't know there was a 2nd pool areas until we were left

Family_with_children

2/10

Poor

21 Jul 2026

Nancy

I recommend avoiding third party bookings for this property whenever possible. During my stay, Assistant Manager Gustavo explained that because my reservation was made through a third party website, there was very little he could do to assist with my concerns. That was disappointing, as I expected the same level of customer service regardless of how the reservation was made.

The biggest issue was parking. I was told that if everyone in my party did not arrive in a single vehicle, any additional vehicles would have to park off the hotel property because the hotel did not have enough parking for a sold out weekend. When I asked whether the off site parking areas were secure, monitored, or regularly patrolled, I never received a clear answer. Guests should be informed about the safety of these parking options before being directed to use them.

At night, the surrounding area appeared chaotic, which did not inspire confidence in leaving a vehicle parked off site. If you are traveling with a new vehicle, truck, or other valuable property, this is something to consider carefully.

Another unexpected expense was the charge for additional guest wristbands, even though the room’s stated occupancy accommodates up to six guests.

Overall, I found management’s response to my concerns to be unprofessional and unhelpful. I was left with the impression that guests who book through third-party services receive a lower level of assistance. If you choose to stay here, I recommend booking dire

Family

6/10

Pleasant

20 Jul 2026

Rosbel

It is great that it is beach front but Parking spaces are very reduced, too close to each other for larger vehicles. No luggage carts available such an inconvenience for families of more than two with luggage plus ice chests. Front desk Slow on requests, we had to go for items at front desk. Pillow cases and bed sheets had a strong smell of chlorine.

Friends_and_family Family

6/10

Pleasant

20 Jul 2026

Mayra

Rooms were very clean, staff was nice. Was over packed with the amount of people but that’s expected being the middle of summer. Elevator were a disaster since there was only one working

Partner

4/10

Poor

20 Jul 2026

Mark

My TV didn't work ask front desk to check it never got it work so didn't get watch TV and someone went inside my room maybe maintenance and when got to my room on Sunday night my room was open and still no TV working. Housekeeping did a great job two thumbs up and made it comfortable gave me a extra blanket cause told her was cold on sat got to hotel around 1 am there was no parking there was cars with no handicap placard parked in handicap I couldn't get a parking spot when asked guy front desk about parking he said park next door and when told him was full he said park across street asked for front desk for his name he said for what I dont have to give u my name and roll his eyes and told him where park cause my wife went everywhere he said park everywhere full and I g ot bad knee so told him I'm wait for my wife cause make sure park somewhere safe he said park in front of fire hydrated with attitude told him u ain't got get attitude I been diffent type hotel and cheaper hotel and never got treated with attitude nor didn't find parking when supposed hotel has a sign parking i stayed here before when was la quinta and never had issues not worth price of room for experience i had i giv

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Paula

Everything very good

Family_with_children

10/10

Exceptional

20 Jul 2026

Cristal

Clean room, great access to the beach, it was a great stay!

Family_with_children

10/10

Exceptional

20 Jul 2026

Jennifer

Great place to stay with the family. Amazing breakfast!!!! Housekeeping came in and refreshed our room every morning. Some of the areas need some maintenance or upgrades but other than that, I’d stay here again!

Family_with_children

6/10

Pleasant

19 Jul 2026

Ariel

Room was clean but a little too clean because the smell of the floor cleaner in our room was overwhelming and way too strong when we first arrived. Our refrigerator was not cold enough to keep everything cold, the TV had half the channels that played sound but no picture, and the water pressure was extremely low and we never had hot water. The staff was very friendly and helped with the things we asked for. The pool was fun and the access to the beach and watching fireworks on the deck was awesome. Overall it was a good stay, expected a little better for the cost.

Friends_and_family Family

2/10

Poor

19 Jul 2026

Imtiaz

Room was unclean when we arrived

10/10

Exceptional

19 Jul 2026

Jaime

No Flour Tortillas. Disappointed

Friends_and_family Family

2/10

Poor

19 Jul 2026

Lisa

Very disappointed. There were signs of bed bugs in the room. Just got off the phone with the manager and he was a little dismissive.

Family

8/10

Excellent

19 Jul 2026

Alberto

Our two day stay went well. The hotel staff was polite and very professional. Our room was very clean and cool (i.e., 70°) upon our arrival. The continental breakfast was good, provided a hot item option to choose from and the area was kept clean and well stocked by the attended. The following day we departed our room at approximately 9:30 a.m. and returned at 4:00 p.m. and our room had not been cleaned (i.e., beds made and fresh towels provided). So, we freshen up and departed once again, returned at approximately 6:00 p.m. and our room still hadn’t been cleaned. Incidentally, the cleaning staff did apologized as we passed them in the hall. They explained they were understaffed due to employees not reporting to work. Parking was limited and difficult to maneuver due to the one way direction. On multiple occasions, the roadway was blocked (10 - 20 minutes) with vehicles uploading/offloading luggage. Small vehicles had the option to negotiate turning around a very tight space to exit in the opposite direction; however, larger vehicles (i.e., trucks, SUV’s) had to wait until those vehicle blocking the driveway moved.

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Herman

Overall, good experience.

10/10

Exceptional

18 Jul 2026

Carmel

Loved everything!!! And they let us pay separate that’s was a plus

Family

10/10

Exceptional

17 Jul 2026

Maria

Great experience, minus the sand not being cleaned in the room but other than that decent.

10/10

Exceptional

17 Jul 2026

Lesley

It’s right on the beach in a great location!

10/10

Exceptional

17 Jul 2026

Edgar

Good price for what you get

Family_with_children

10/10

Exceptional

17 Jul 2026

Roxanne

We loved this hotel!! We will be back!!

Family_with_children

10/10

Exceptional

17 Jul 2026

ASHOK

Good

10/10

Exceptional

17 Jul 2026

Jason

The front desk staff provides a warm and welcoming experience from the moment you arrive, greeting guests with a friendly attitude and readily answering any questions. The rooms are spacious and comfortable, and the amenities—including breakfast—are excellent. The breakfast area offers plenty of seating, ensuring ample space for all guests to enjoy their meal comfortably.

Self

2/10

Poor

16 Jul 2026

Patricia

Absolutely cannot suggest this hotel. There was mold in the shower and overall the room needs to be cleaned better. They also provided me keys to a room that was STILL being occupied!!!

8/10

Excellent

16 Jul 2026

Monica

Good stay!

10/10

Exceptional

16 Jul 2026

Jesus

Can't take breakfast to room..

Family_with_children

10/10

Exceptional

16 Jul 2026

Barbara

Good stay

Partner

10/10

Exceptional

16 Jul 2026

jessica

Great location, great staff

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Angela

Thank you Olga for an easy check-in. Loved how close the beach was.

Partner

10/10

Exceptional

14 Jul 2026

Antonio

Good

Family

8/10

Excellent

14 Jul 2026

Jennitza

The place was great. I was clean and the staff was great. The only problem I had was the people staying above us were noisy late at night when we were trying to sleep. Running around, stomping and it seemed like they were dragging furniture at times. There is a noise policy after a certain time. I called and the staff did call the room. It helped for a short period of time.

Family_with_children

4/10

Poor

14 Jul 2026

Maria

At checking only one parking pass was given had to complain and then at an extra charge parking pass was given. Got to the room and a/c unit was disgustingly dirty without cover. Called in front desk, maintenance came the cover didn’t fit. Said he would bring another one. Got a call that the following morning the manager would figure out what to do. Nothing was done. No a/c cover through the stay no follow up.

Family

8/10

Excellent

13 Jul 2026

Miguel

Good for
Couple days great beach access

10/10

Exceptional

13 Jul 2026

Federico

Good clean room overall

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Maria

Overall the view and access to the beach was amazing but there were cobwebs on the ceiling the shower had mold or needed to be sealed. Not sure why the cold water was hot and hot was cold. The doors had thick paint and were hard to close. The water pressure was super low. If updates were made this would be an amazing hotel.

6/10

Pleasant

12 Jul 2026

Marcy

Hotel is clone of LaCopa and nothing special, but it's location makes up for everything. Great bargain for beachfront and the morning breakfast is good. Quiet area because most of the nightlife (like after 7pm) is closed.

Friends

10/10

Exceptional

12 Jul 2026

Iris

Clean room , great breakfast and the beach access is perfect

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Jonathan

Great hotel for my family's stay. Beach access is great and the beach bar next door was awesome for a day on the beach, cause they served food and had a nice seating area where you could watch your stuff on the beach. The rooms were good and the little store in the lobby had everything you could possibly need. My only complaint was that the sounds from the hallways enter your room pretty easily, and the bed was too firm and uncomfortable for me, may be good for others. I would definitely stay again.

Family_with_children

10/10

Exceptional

12 Jul 2026

Vanessa

The stay was great! Room was amazing! The closeness to the beach is amazing! Breakfast was delicious! Great stay over all!

Friends_and_family Friends

10/10

Exceptional

11 Jul 2026

SAMUEL

The room was nice

Family_with_children

8/10

Excellent

11 Jul 2026

Graciela

Breakfast is good. Can you send me the receipt.

Family_with_children

6/10

Pleasant

11 Jul 2026

Rosemarie

Had already issues with front desk. We have to pick up our own towels not stocked in the room and bedsheet for sofa bed in the front desk, staff said they don’t deliver to room. Bed not comfortable. Pillows already worn out and sofa bed , bed spring felt. Noises was not solved when reported. Elevators and corridors were hot, I guessed air con not working. Housekeepers was nice and friendly. Front desk was ok Breakfast was nice with omelette being cook. Pool does not look clean. Worst of all parking was terrible!!!!! The road very narrowed all the way to entrance. Our room with partial view of the ocean, not really a view, all that was seen was vacant field and the hotel next door .

Family

10/10

Exceptional

11 Jul 2026

Diana

Great breakfast, close to the beach, clean rooms and building.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Arthur

The people who helped us were very kind, friendly, and polite. The shower water was nice and warm. We had children and grandchildren with us and we had a lovely time. We ate at Ola’s and Barry’s either on or by the premises and they were great.

Family_with_children

10/10

Exceptional

09 Jul 2026

Linda

I like that it was very close to the beach

Family

10/10

Exceptional

09 Jul 2026

Charles

The room was nice and clean. Had a beautiful view. Breakfast was good.

Family_with_children

10/10

Exceptional

09 Jul 2026

mayra

The breakfast was good and house keeping gave me new towels sheets every time I asked for them.

Family_with_children

10/10

Exceptional

08 Jul 2026

omar

Perfect location right next to Clayton bar

Family_with_children

2/10

Poor

08 Jul 2026

Mesfin

This property is not clean bathrooms no body lotion front desk not helpful

Family_with_children

2/10

Poor

08 Jul 2026

Brenda

Staff muy mala experiencia deben de trabajar mucho más en su gente que ponen en lobby dos veces me cobraron una cantidad en efectivo y trajeta y que no podía hacer clock in por esos 20 dollares que ya se había cobrado doble no recomiendo este lugar para lo que cobran muy mal servicio y experiencia lamentablemente horrible servicio y si me preguntas nombre se llama melissa la persona de recepción y tengo pruebas porque hoy precisamente hablé a mi banco por lo ue se está cobrando doble muy mala experiencia malísimas pésimo servicio de lobby

Family_with_children

10/10

Exceptional

07 Jul 2026

Joshua

Service was great. Wonderful hotel.

10/10

Exceptional

07 Jul 2026

alonso

Excellent checking

Family_with_children

8/10

Excellent

07 Jul 2026

Kendra

The room was nice and clean. The staff was friendly. We did do an early checkout because the power to the hotel kept going off. The first time didn’t stay off very long but the second stay awhile. We wasn’t for if they were working on something or what the issue was. No one was able to tell us anything. Everyone was rushing around the hotel. So we packed up and left. The breakfast was really good. The beach view from our room was okay. We didn’t really have to much to complain about other than the last night we were up there and there was some kids running the hallway banging on the doors and screaming. It was very unpleasant. Had to call the front desk. It did seem like it took awhile to get that calmed down but it finally stopped.

Partner

6/10

Pleasant

07 Jul 2026

Tanya

The building is old. Air conditioning was loud, room was cleaned but no towels were left. The water pressure is low and pictures of the pool on the website is not accurate. It’s small and cloudy. No way were we getting in it. Pros were location if you like live music and the complimentary breakfast wasn’t bad. I wound only stay here again if MAJOR renovations were done 5/10.

Pet

8/10

Excellent

07 Jul 2026

EVIE

Good location with beach right off hotel.

Partner

10/10

Exceptional

06 Jul 2026

Isabel

We enjoyed our stay here and would definitely stay again!

10/10

Exceptional

06 Jul 2026

Derar

Clean room, great Staff

Family_with_children

4/10

Poor

06 Jul 2026

Aurelia

I used to stay at this location when La Quinta owned it and unfortunately it has changed. There was a line at check-in, which was expected, it was a holiday. The staff member that checked me in was friendly. Got to our room and the door wouldn't shut all the way even after it was locked. The room look old and outdated. My daughter pulled out the sofa bed and it was dirty. Also there was no sheets/blankets for the sofa bed. All of the vending machines are gone, and the \"store\" downstairs in the lobby closes at a certain hour, Inconvenient for those who need or want something late and do not want to go out. Make sure you pack drinks/snacks unless you plan on driving/walking to the nearest store at night. Water pressure in the sinks/showers suck! Went to ask for quarters for the washer/dryer, person at the front desk didn't know if they had quarters??? Only decent food at Breakfast was the mini waffles. All of the juices tasted water down. I used to love this hotel and the location but I will not be back. Not worth the money you pay.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Ricardo

Breakfast was good. Dint like first floor ther no privacy on balcony.

Family_with_children

4/10

Poor

06 Jul 2026

Cindy

The ocean view was beautiful, and we had an excellent view of the fireworks from our room. That was definitely the highlight of our stay. Unfortunately, the rest of our experience was disappointing. The bathroom was dirty when we arrived, with pubic hair left in the shower, the bathroom floor needed cleaning, the ceiling fan did not work, and the bathroom light flickered throughout our stay. The staff was not helpful when we brought up concerns, and housekeeping was inconsistent—we barely had our room cleaned during our stay. We’ve stayed here several times before, and it’s unfortunate to see how much this hotel has gone downhill since our previous visits. The location and view are still wonderful, but the cleanliness, maintenance, and customer service have noticeably declined.

Partner

6/10

Pleasant

06 Jul 2026

Patricia

The location is good and the beach is nice. The pool always seamed dirty and it’s very small. The hotel does not provide its guests chairs or umbrellas on the beach. You have to pay $45 to use an umbrella and 2 chairs. It was difficult to communicates with the majority of the staff as they did not speak English and we did not speak Spanish.
The breakfast was very good and the beds were comfortable.
Our room had TV issues every day and we had to have maintenance to come and reset it.
I liked the fact that the hotel allows pets for an extra $25 a night. Although I did not have my pet there, we did not see any issues at all.
I would probably stay there again if the price is right. The rates were inflated for the holiday weekend. I could book the same type room for the next weekend and get it at least $400 cheaper.

Family

8/10

Excellent

05 Jul 2026

Dina

The beach bar does not have happy hour despite getting text messages for it. You can walk from one hotel to the next via the beach. The hot breakfast provided was very good. It had with many options. My room was spacious. The outside pool was rather small.

Self

6/10

Pleasant

05 Jul 2026

Maricela

No shower gel or shampoo in the dispensers. Parking is very limited. It’s difficult to leave hotel because you might not find a parking spot when you return.

Family

10/10

Exceptional

05 Jul 2026

Todd

Cleaning Staff were amazing but the front desk busy and slow to help.

Family_with_children

8/10

Excellent

05 Jul 2026

Lerlyn

Lovely beach view from Room 240 easy access to beach right next to the party at Clayton’s beach bar.

Partner

10/10

Exceptional

03 Jul 2026

Jaime

Our stay was amazing and we were super close to everything and the beach was easy to access

Family_with_children

4/10

Poor

03 Jul 2026

Miriam

The staff was not helpful. There were electrical issues so no hot breakfast one morning . The pool was very dirty. There was a roach in the hallway and the beds were very uncomfortable. I also received text messages about happy hour and staff said that was old info and that menu in rooms needed to be updated. We stayed here previously and had a great time, unfortunately this time it was very bad experience.

Family_with_children

4/10

Poor

03 Jul 2026

Robert

My wife and l went on Thursday 4th of July weekend , first of all they are now charging to park , the swimming pool water was very dirty and last of the breakfast was so disappointing their famous omelet section was closed due to no electricity at the kitchen there was only scrambled eggs and beans 😳 no meat !!! As for the waffles they would make mini ones and they weren't any!! Their was only one staff member available so she was backed up worst experience ever ..

Partner

2/10

Poor

03 Jul 2026

Norma

The room was okay, but we found toenail clippings on the bathroom floor, and the pillowcases were stained. I strongly suggest bringing your own sheets and pillows. The pillows smelled strongly of sweat.
The pool was filthy, cloudy, and overcrowded every day during our stay. Even in the morning, when no one was using it, there was a film floating on the surface, and the water was still very cloudy.
Parking was also a challenge. We often had to park across the street or avoid leaving the property if we wanted to keep a decent parking spot.

Partner

4/10

Poor

03 Jul 2026

Garland

Nothing, honestly. Would never return back to this resort.

Family_with_children

8/10

Excellent

03 Jul 2026

Elaine

Great beach view even from the partial ocean view. The breakfast was really great, clean room, comfortable beds. The cleaning staff didn’t clean our room super well but everything else was great!

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Todd

Great staff, great breakfast, rooms could use an upgrade.

4/10

Poor

03 Jul 2026

Jonas

The worst day I ever had at this place. We have been coming here for a couple of years, but this year it was a complete disaster. When we first got there, half the lights worked in the unit. The next day, our front door flu came out and jammed the door and we could not shut it for over an hour. In the last day, the power keed going in and out. To top it off the breakfast, wash this worse. It used to be one of my favorites, but this year it was no effort. Half the food was always out and the breakfast staff what's horrible

Friends_and_family Family

2/10

Poor

02 Jul 2026

michelle

The pool was dirty, the shower was clogged and maintenance unclogged it but threw it in the toilet. A dog parked all night and the electricity was out so they didn't offer the breakfast. Terrible stay.

Friends_and_family Family

8/10

Excellent

02 Jul 2026

Andrea

I liked that it was a short distance from the beach & a nice seating area & bar are nearby! The beds were not very comfortable & our AC stopped working on the 3rd night 😏

Family

2/10

Poor

01 Jul 2026

FRANCISCO ARIEL

bad

Family_with_children

10/10

Exceptional

01 Jul 2026

Tanmai

It was well maintained, it took me 2 mins to walk from the room into the water. Our family had a wonderful experience.

Family_with_children

10/10

Exceptional

01 Jul 2026

Kezhia

Had a great stay at the Sandrose. All of the employees were super nice & informative. Room was clean. Our dogs had a great stay aswell. We loved how you would
Walk out the back of the hotel & walk right in to the beach.

Pet

2/10

Poor

01 Jul 2026

Damaris

I arrived at this hotel with the staff telling me my reservation was canceled, I never received any notice from them, they said they tried calling me but I never received a call and if they did call why not leave a voicemail, after asking if they had a room available they said yes and charged us than they said they were fully booked, why charge for something you don’t have, I would not recommend this hotel just because it seems they don’t know how to manage it

4/10

Poor

01 Jul 2026

Roberta

Elevator wait ridiculous because so small and has caution tape inside not to lean. Room had a smell upon arrival and hair on sheets. Family disappointed I picked this hotel. Breakfast was good so that is why I gave it a 2 instead of 1.

Family_with_children

6/10

Pleasant

01 Jul 2026

Sophia

The hotel is very nice, however, we never could get anyone to come clean our room during the time we were there. We had to ask the front desk.

Partner

6/10

Pleasant

30 Jun 2026

Timothy

View and location was great. Shower had no pressure and hard to adjust the temperature. Not a fan of the pool being open until 11pm, was noisy with kids up that late. Clayton’s pier was closed time we were there. Free shuttle near resort was nice and close to Turtle Inc and the Bird Sanctuary which was nice. Free breakfast was good.

Partner

8/10

Excellent

30 Jun 2026

Gloria

Could see that the staff worked hard. I did not see not one of them just piddling around, they were cleaning, helping customers, etc. but I will say that whoever owns it should do some upgrades. parking is not the best.

Family

4/10

Poor

30 Jun 2026

Maria

When we got to our room it was still dirty. When I went to go tell the front staff and show them a picture of the mess they just laughed and me as if it was a joke. I was moved to another room. When I signed up for the location it said that parking was included but when I got there I was charged $20 some dollars for the parking. The elevator seemed as if it had problems, it would randomly stop and open at floor 3 or it would take what felt like forever to come to us. There was something in the pool to where it messed up my jewelry (its not fake jewelry). (I can't say that much about the food, it was free but the taste wasn't the greatest). And when we were checking out the same lady who laughed was there and took her a while to realize that I was standing in front of her because she and the girl next to her were glued to their phone to realize that anyone was there. Very unprofessional.

Family_with_children

6/10

Pleasant

30 Jun 2026

Antelia

Clean room, friendly staff

Family

8/10

Excellent

29 Jun 2026

IVAN

Room was nice but does need to be updated. Breakfast was good they had and had a breakfast taco and omelette bar which was nice. Beach access was convenient also.

Family_with_children

8/10

Excellent

29 Jun 2026

Robert

Pool was NOT heated as advertised! We called in advance to make sure … but was not! Rooms were OK … not to the standard of La Copa, its sister hotel!

Partner