Name: Penha Longa
Address: Estrada Da Lagoa Azul, S/N, Sintra, 2714-511, PT

10/10

Exceptional

15 Jul 2026

Tiffany

This was an amazing property from the bell staff letting us out of our taxi and taking the luggage to the drinks upon arrival at the start of our check in process to the running trails and historical tour, lovely pools and restaurants to comfortable and luxurious room and the ease of check out. We loved the availability of things for our daughter to do, including playground and parcour course to bounce house and activity schedule. Our only disappointment was that we weren’t staying longer! We’ll be back with our extended family for certain!!

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

NABIL

Rooms are clean. Air conditioning was not cooling properly

10/10

Exceptional

04 Jul 2026

Geraldine M.

Beautiful hotel. Very accommodating staff.

Friends

6/10

Pleasant

09 Jan 2026

Oranus

Arrived 3:30p and room was not ready. Restaurants were closed and Spa had no availability.

Partner

10/10

Exceptional

18 Nov 2025

Philip

Everything about my stay was just perfect. The staff were incredibly friendly and helpful. The room was clean, quiet, and comfortable. The grounds are enormous and one can literally lose oneself walking in nature around the golf course. There are five great restaurants on property. And the location, midway between Centra and Cascais is perfect.

Self

10/10

Exceptional

11 Nov 2025

Sayeed

Excellent service. Friendly and efficient.

Leisure Family

10/10

Exceptional

05 Oct 2025

Rosy

Absolutely amazing experience, from the views to the staff to the property! We had a splendid time and cannot wait to return! The food service is 5 stars - thank you so much for the hospitality

Leisure Partner

8/10

Excellent

24 Sep 2025

Phil

The property is one of the original monasteries of Portugal. All aspects of the facilities were excellent clean, neat, and easy access to all amenities. The room was beautiful with great view of the hills and surrounding geography.
In general the staff was very good to excellent always helpful.

Leisure Friends

10/10

Exceptional

13 Sep 2025

yuriy

all good

10/10

Exceptional

03 Sep 2025

Polly

Luxury hotel with good service. Beautiful swimming pools. A small church inside the hotel area. So special and pretty.

10/10

Exceptional

02 Sep 2025

Moustapha

Definitely a retreat resort away from the city. Located closed to Sintra downtown (10-15min driving), sits on golf course that is fun to walk around. Two pool family and adult (both cold not heated). Rooms are spacious, breakfast is great but can get busy as it’s popular. Staff are friendly and incredibly helpful and most speak good English. Highly recommend.

Leisure Family

10/10

Exceptional

31 Aug 2025

Ali

The customer service was amazing! All the crew were extremely friendly and helpful. Hotel was very clean. The spa and the pool are top of the line. We had an amazing experience at Pehna Longa Resort!

Leisure Family

10/10

Exceptional

22 Aug 2025

Matthew

N/A

8/10

Excellent

10 Jul 2025

john

In general an excellent hotel but the number of very large groups definitely seem to be impacting on service details.

Leisure Friends

10/10

Exceptional

07 Jun 2025

Jennifer

Great property that is well maintained. Super quick check-in. Large fitness facility and several pools.

Leisure Partner

6/10

Pleasant

03 Jun 2025

Giovanni

Very nice Hotel in a beautiful setting. We spent 5 night and the first 3 days were wonderful until on the afternoon of the forth day an Indian wedding started. Three hours of loud drums welcoming the guest (you could hear it from the room) and the following afternoon again more drums for a procession ceremony that lasted another 2-3 hours. Hotels at this level should notify guests before booking about this type of event or (better) not allow the unnecessary noises.

Partner

10/10

Exceptional

02 Jun 2025

Sanjay

Amenities, facility, staff, food everything was amazing!

Leisure Partner

4/10

Poor

28 May 2025

John

I visited the property in March 2023 prior to booking for a trip with my wife and I in May 2025. The property is just run down. Capering needed top be replaced some time ago. Lobby bar was closed. Dining not available Sunday & Monday. I went to play golf, asked the day prior about the quality of the equipment and was assured it was brand new. Shame on me I should have checked before leaving the clubhouse. The equipment was FAR from new. To add insult to injury I found out on the first pay 5 the 3 wood was actually broken. Stunning ambiance for a property, but need a major investment to garner the rates they charge.

Leisure Partner

10/10

Exceptional

26 Apr 2025

Tom

The service is excellent and the hotel staff are very very friendly! I love it when you have a first name basis with the staff. The onsite restaurants are excellent! I would definitely return to this hotel.

Leisure

10/10

Exceptional

20 Mar 2025

Richard Allen

We had a wonderful stay here. Even though it was pouring rain the whole time, we loved all the amenities that were offered at Penha Longa. The staff were incredibly helpful and very kind. Every single one we came in contact with. The indoor pool and spa facilities were amazing! The beautiful chocolate were so special and we bought lots to take home. Our Junior Suite was comfortable and the room service was quick and very good for the kids. We loved our stay and would have loved to stay much longer. Great hotel!

Leisure Family

10/10

Exceptional

19 Mar 2025

Justin

Beautiful property service and food 5 star

Leisure Partner

10/10

Exceptional

31 Jan 2025

Alex

Great staff

The resort is great with very friendly staff! I would highly recommend.

Partner

10/10

Exceptional

01 Dec 2024

Srinivas

Too slow staff

Leisure Family

10/10

Exceptional

10 Nov 2024

Scout

Beautiful place, wonderful staff

Leisure Self

10/10

Exceptional

14 Oct 2024

Paula plaia

Beautiful grounds and spacious rooms. Staff top notch. Comfortable.

Leisure Partner

10/10

Exceptional

30 Sep 2024

SAVITRI

Beautiful clean and friendly staff

Leisure Partner

10/10

Exceptional

23 Sep 2024

Elora

I cannot give enough positive accolades for my stay. The resort is stunning, all the food was modestly priced and exceptional. I didn’t have a single bad meal. The rooms were spacious and beautiful, and the pools were great! Especially the staff was exceptional.
Each restaurant we dined in did not disappoint, you don’t even have to leave. Only gripe is the several day Indian wedding blaring their music during their festivities our entire stay. Could have done without that experience.

Partner

10/10

Exceptional

09 Sep 2024

Steven

We loved Ritz Carlton Penha Longa. Excellent hotel with beautiful room, great pool and spa and a golf course, if that is your thing. Convenient to both Sintra and Cascais. 2 different Michelin starred restaurants on property and a very nice breakfast.

Leisure Family

6/10

Pleasant

06 Sep 2024

Sylvain

L’endroit est très beau mais les chambres on besoin de beaucoup d’amour. J’ai organiser un congrès à l’hôtel en 2000 et il me semble que rien n’a changer dans les chambres ainsi que le mobilier. Besoin de beaucoup d’amour.

Partner

8/10

Excellent

02 Sep 2024

Susan

Great location, well appointed beautiful and clean. Comfortable beds etc.

Leisure Partner

10/10

Exceptional

31 Aug 2024

Bhavika

Amazing staff and great property. True 5 star service - they are amazing people. My kid made friends with so many of the staff.

Leisure Family_with_children

10/10

Exceptional

20 Aug 2024

Balram

There is nothing negative to say about the property.
Everything is taken care of.
There is not a NO in their vocabulary, everything is a YES.
Just Beautiful Beautiful Beautiful

Leisure Family

6/10

Pleasant

17 Aug 2024

Jacob

The hotel is big and relatively dated. We had a lot of small issues which might have been because it was high season and busy. However, every day we had to ask for our toilet to be fixed because it leaked. It was never fixed and it was only the last day we were asked if we wanted a different room. Also, we gave our laundry the day before leaving and brought to the front desk and told them we were leaving and it needed to be ready for our departure the next day. Not only was it not ready but it hadn’t even gone to the wash. When we got it back it was mixed with someone else’s dirty clothes. The staff apologised and gave me a free nights worth of loyalty points from Marriott which was nice but I haven’t received them yet, but I assume I will in due course. I think the hotel is too big and too dated to be five stars. They had some really good staff and some really average staff. I don’t think there is much value for money here.

Friends_and_family Family

4/10

Poor

10 Aug 2024

Manav

The air conditioning in the executive suite wasnt working!

Leisure Family_with_children

10/10

Exceptional

19 Jul 2024

Suzanne

Excellent

Leisure Family

10/10

Exceptional

15 Jul 2024

Ricky

Happy Time

From the check in reception to check out the customer service was exceptional. Everyone was engaged and genuinely happy to assist. They were also happy to have a conversation at any time. The staff makes you feel welcomed and are truly happy with their roles and opportunities to assist in any way. The only other place I've experienced such pure genuine customer service was Jade Mountain in Saint Lucia.

Friends_and_family Friends

10/10

Exceptional

04 Jun 2024

Mark

Beautiful place!

Place was amazing.
Staff always accommodating.
Quiet and relaxing.
Pool was a perfect way to finish the day.
You would not be disappointed.

Partner

10/10

Exceptional

25 May 2024

Carly

Babymoon perfection

The staff at Penha Longa were fantastic. Everyone was very accommodating and helpful. We spent 4 nights here for our Babymoon and were really pleased with our choice to stay here. My husband played 3 rounds of golf and I went to the spa for multiple treatments during the week. The food at the various restaurants was fantastic as well; we ate at Mercatto twice! We will definitely be back.

Partner

8/10

Excellent

19 May 2024

Thomas

Didn’t like bathroom set up.
9 hole golf course was in poor condition!
Person in pro shop not very informative.
Noisy in room area you other surrounding rooms and hallway

Leisure

10/10

Exceptional

02 May 2024

Abbigale

Amazing… so amazing we extended our stay here

Leisure Partner

10/10

Exceptional

12 Nov 2023

Laverne

Wonderful Stay

Our stay at the Penha Longa exceeded all expectations. From the beginning to the end. On arrival we were met with some of the most friendly and helpful staff. Everyone went above and beyond to please and to make the stay great. The hotel is nestled on a beautiful golf course. Lots of great restaurants and a superb free breakfast every morning. Star in every department was great. There was no language barrier. I would certainly return to this property. We had a wonderful vacation.

Friends_and_family Family

10/10

Exceptional

05 Sep 2023

rajesh

Lovely Quiet Property with Good Selection of Restaurants and warm welcoming staff

Leisure Family

10/10

Exceptional

06 Aug 2023

Yanick

The room was nice and clean, good temperature. I love how spacious the room was, well distributed, with mirrors, a balcony overlooking the garden and the mountain. We had access to juice, sodas and water in the refrigerator.
The staff was very friendly. They brought our luggage up to the room.

Leisure Partner

10/10

Exceptional

29 Jul 2023

Kyle

Excellent

Beautiful area ,great service great food !Amazing atmosphere.

Friends_and_family Family

8/10

Excellent

15 May 2023

Myeisha

Beautiful area

Leisure Self

10/10

Exceptional

12 May 2023

jody a

Nice amenities

Very clean, friendly staff, excellent food, complimentary to go breakfast order was lost and not ready.

Partner

2/10

Poor

11 Apr 2023

Verified traveler

There was construction everywhere, loud noises, hallway had a strong scent that smelt horrible, housekeeping walked in while we were still sleeping, they overcharged us for golf by $300 when I booked it it said $220 and they charged us $507 upon arrival.

Partner

4/10

Poor

27 Feb 2023

Dmitriy

Dear Penha Longa,

I am writing to express my dissatisfaction with my recent stay at your hotel. While I had chosen to stay at your 5-star hotel to celebrate my child's 10th birthday, I was disappointed that nothing special was done to mark the occasion, despite assurances from your staff.

Moreover, when I requested a golf cart, it was malfunctioning, adding to our frustration and inconvenience during our stay. Additionally, one evening, a staff member almost entered our bedroom without our permission, asking if we needed towels. This was completely inappropriate and left us feeling violated and that our privacy had been disturbed.

Furthermore, I was also disappointed with the construction work that was going on during my stay. The loud and disturbing sounds from the construction site on the first floor woke us up at 8 in the morning, which was very disruptive to our stay. While I understand that construction work may be necessary, it is unacceptable for guests to be subjected to such noise disturbances, and measures should be in place to ensure guests' comfort.

Overall, my experience at Penha Longa Sintra Portugal was far from satisfactory, and I hope that you take note of these issues and take the necessary steps to ensure that guests' expectations are met in the future.

Sincerely,
Anna

Leisure Family

10/10

Exceptional

03 Feb 2023

Joanne A

I stayed at Penha Longa 10 years ago and when I decided to visit Portugal, I selected this resort again and I wasn't disappointed. If I could bottle the level of service I received and take it with me everywhere I go, I would. The property is still well maintained, the dining experience from breakfast to dinner was superb. The Spa was awesome also. I highly recommend this resort and would give a higher score than 5 if I could.

Leisure Friends

8/10

Excellent

30 Dec 2022

Chio

Nice property with beautiful scenery
Staff must follow up with details

Leisure Family

10/10

Exceptional

25 Dec 2022

Ryan

The staff deserve special recognition at this hotel. Anytime my wife and I needed anything, they were willing and enthusiastic to help. Rooms were clean and nice, the restaurants on the property are excellent, and the property is beautiful. My only complaint is that we played a round of golf while we were there, and were charged the full, normal rate during off season, on a course that was far from optimal condition. Most places have winter rates that are about half of the main season rates, and although the course was fun and challenging, I feel as though I overpaid for the round. No difference between fairways and rough, grass was 5” long on the fairway in many places. Lost several balls in the fairway. We were warned that the course wasn’t in peak condition, but I feel the price should have reflected that.

Other than that small issue, this place was incredible! Again, the staff was super accommodating. The breakfast that this hotel puts on is the best I’ve seen in Portugal; phenomenal. If you choose to come stay here in the off season as we did, you will enjoy less people at the hotel and smaller crowds at the beautiful sites in the area as well.

Leisure Partner

10/10

Exceptional

24 Jul 2022

Paul

First class, we will definitely return

Leisure Family

10/10

Exceptional

18 Jul 2022

Nelson

These was the best resort we've have stayed at. The grounds were beautiful and historical. Very walkable and the amenities were great.

Leisure Family_with_children

10/10

Exceptional

15 Jun 2022

Saeid

Kudos to Management team and all the people working at this resort. This is true 5 star service that I have not seen in a while.
Thank you so much.

Leisure Family

4/10

Poor

05 Jun 2022

Rodney

A truly disappointing stay at a wonderful location

Thé hôtel had overbooked and did not have rooms available for the first of my five night stay. The following day no rooms were available until mid afternoon and when a manager intervened the room made available was obviously a rushed job and lacked amenities and essential toiletries one would expect of a 5* hotel. The admin staff appeared untrained. When I checked out they did not not have records of my Experian prepayment until a manager was summoned.

Friends_and_family Friends

4/10

Poor

01 Jun 2022

Kenneth

5 Star it is not

Firstly they moved us for our first night (of 5) they said because of covid, it was a lie we found they were overbooked. We then agreed to move to the hotel at 10am providing our room was ready on arrival we were told the room would be ready at 3pm.
We got the duty manager and she got us a room in 10 mins. She was excellent.
One day the room was not serviced, and for three days tea and coffee not replaced.
The duty manager again was very helpful.
All the staff were great, but obviously he top management are really not very good.
On Monday we were looking to have dinner in one of the 3 star Michelin restaurants, but surprise surprise all are closed on a Monday, surely you would stagger closures, but no. Main dining room was fully booked until 9:30pm. But was not on looking in a few times. So we had to eat in the bar.

Friends_and_family Friends

10/10

Exceptional

21 Mar 2022

Jeanne

Loved the property and all the amenities for children. The staff was extremely helpful.

Leisure Family_with_children

10/10

Exceptional

19 Mar 2022

Sonia

The property was surrounded by beautiful tree and golf course. It was a just a short drive away from Lisbon, Cascais, and the main town of Sintra.
It was quiet and relaxing area. The staff was helpful and friendly. We also loved hanging out at the gin bar. Federico was so nice and made an excellent drink suggestion when I was unsure what to order.

Leisure Partner

10/10

Exceptional

05 Dec 2021

Eric

Good but could be better.

This hotel is a Ritz Carlton. It is a beautiful property but for the most part they are great BUT I feel for a Ritz brand they could be better! Our room carpet is dirty with a wine stain or something. Make note that electric bike is NOT free. We didn't remember they mention the rental cost so we were a little shocked that it was 18 euro per bike. For a 5 star hotel I think bike should be free of charge since it is just for exploring the hotel property and cant be use to go outside anyway. but overall good stay.

Partner

4/10

Poor

06 Nov 2021

Verified traveler

Disappointing

Although the location is stunning, there are a lot of issues with this resort which made our stay quite disappointing. We were planning a few days of relaxing, my husband would play golf and i would use their pools and other facilities, and then we would go to their michelin restaurant for his birthday. The pools were cold and not usable, the running \"trails\" were just the road around the resort you share with the cars, and on check in we discovered most of the restaurants would remain closed for our stay and were told to book straight away as everything would be full otherwise. Nowhere on the website or during the booking process is it advertised that the pools and restaurants are seasonal but this is the case. Breakfast was a bit of a disaster, we were put next to the coffee station which was really loud and chaotic with staff making coffees around us. And got coffee pod machine coffee which is hardly 5 star. The food was very slow and not good when it arrived. We didnt bother to go down for the remaining days. I have to say that the staff here were all really friendly and tried their best despite the underlying problems of the systems they were working with.
When we complained they were most understanding, we received an upgrade and a bottle of wine on the birthday which was much appreciated. Despite this the overall experience was really disappointing.

Partner

6/10

Pleasant

04 Nov 2021

Martin

Nice but needs some TLC

A nice hotel but in need of some re furbishment. Service in a couple of restaurants was also disappointing and definitely not up to standard for a 5 star hotel.

Friends_and_family Family

4/10

Poor

03 Nov 2021

jeremy

A tired property, but most importantly, staff that didnt seem to have attended any sort of training.
Certainly not a 5 star hotel, and most certainly not 5 star trained staff.
This is supposed to be a Ritz Carlton, but:
1. No greeters when checking in
2. Nobody to assist with the luggage
3. Dirty/dusty rooms
4. Breakfast wrong each and every day
5. Staff that took notes of problems, then seemed to discard them!

Really. really disapointing hotel

Leisure Family

6/10

Pleasant

19 Oct 2021

Temilolu

Terrible service

The hotel looks lovely.

However, that's where positives stop. You pay 5 star prices but get 3 star service at best. We arrived early but were not offered early check in-- despite sending an email to request this previously. We in fact, were checked in 1 hour AFTER the standard check in time. At that we were given the wrong rooms and luggage was lost along the way.

Other issues include long waits and incorrect room service orders. Broken doors in rooms. There were also several times we called the front desk/concierge/room service and no one would pick up for like 10 minutes. Honestly, it was all a little ridiculous for a supposed Ritz Carlton. Would definitely not recommend unless they get their act together.

Friends_and_family Family

10/10

Exceptional

08 Oct 2021

Shailesh

Amazing place with amazing service. The only thing I would have preferred is a room with a better view. Mine was Room No. 352.

Self

6/10

Pleasant

05 Oct 2021

Vibha

Housekeeping

For the price you pay, the room wasn't being vacuumed every day. They cleaned out the garbage cans and left fresh towels, but did not vacuum the carpets. The first day there were coffee pods, the remaining time it wasn't refilled. My husband gave his suit two times for laundry, and it still wasn't ironed. The breakfast is excellent, the two pools and the other amenities were very nice. My only peeve is with house keeping.

Friends_and_family Family

10/10

Exceptional

16 Sep 2021

Deborah

Loved having the golf course on site! Many interesting artifacts throughout the property. Would like to have seen another bar/restaurant on site more lunch options. Also suggest ceiling fans in the rooms. All in all, everyone was a great help. The front desk staff and concierge reps were all wonderful. Housecleaning also spot on! We enjoyed staying and will return!

Leisure Partner

10/10

Exceptional

14 Sep 2021

Danielle

Beautiful!

Beautiful resort, great breakfast included, rooms very tastefully designed, especially loved the pool!

Friends_and_family Friends

6/10

Pleasant

13 Sep 2021

Mohamed

Suites run down need uplift

Business Self

10/10

Exceptional

05 Sep 2021

V

Excellent stay, beautiful location, comfortable getaway. Pillows could have been better, no option for firm pillows, even the ones they changed were very soft. Staff were extremely friendly and service was wonderful

Partner

10/10

Exceptional

25 Aug 2021

Michael

Very enjoyable stay and COVID safe

Really enjoyed staying at the hotel with our 10 month baby. Some minor issues :-Initial issues with the cot were dealt with my the manager. Food / drink is very expensive but if you book the some restaurants through Fork you can get a 30% reduction.
The silly rule about wearing a swimming cap i the indoor pool is frustrating when not consistently policed.

However we really enjoyed the hotel the staff were helpful and friendly and the outdoor pool warmed up enough in the late afternoon form a swim!

Friends_and_family Family

6/10

Pleasant

22 Aug 2021

Verified traveler

Staff were very good.
Food was average and over priced. Not many vegetarian options.

Leisure Family

4/10

Poor

26 Jul 2021

Hagar

Disappointing experience from pool and food

We came for a summer vacation, the weather there really don’t suit for being in the pool! This is a resort and we had nothing to do there…
Also the food was disappointing and extremely expensive, breakfast was poor and not as I would expect from this level of hotel. We came with a 10 month old baby, there is no pool for kids and no food for kids…

Overall it was disappointing

The place is beautiful clean and the staff were amazing

Friends_and_family Family

10/10

Exceptional

12 Jun 2021

Verified traveler

A wonderful hotel, the staff were all so lovely, the hotel was just perfect for kids, everyone there went out of their way to make our stay fun and relaxing. Highly recommend this hotel, we will be heading back for sure!!

Leisure Family_with_children

10/10

Exceptional

15 May 2021

Verified traveler

The location and area is ideal. The hotel and grounds are just beautiful and the staff is always at your needs.

Leisure Family

10/10

Exceptional

28 Dec 2020

Elvin

Amazing stay at Penha Longa!

Super nice hotel, very clean, comfy bed, 5* services, amazing restaurants, so many activities to do. Etc.

Self

10/10

Exceptional

16 Jul 2020

DEREK

Best hotel ever

The Penha Longa Resort hotel is one of the best I have stayed in for all aspects. The staff were attentive, helpful and knowledgeable always managing to remember your name. Service is an incredible 10/10

Partner

8/10

Excellent

01 Mar 2020

Verified traveler

Nice property in gorgeous surroundings. We stayed in the low season so there was soMe construction going on and the staff were not quite as knowledgeable on some things but over all we had a nice stay. They have a rather confusing system for holding money on your credit card.during your stay ..we had four different charges held on our account for more than double our total bill...not sure why that is necessary and the amounts are not itemized or explained. It is over five days since we checked out and I still have over $1,000 on my credit card from them...this is not ok in my opinion, I have to keep checking for money to be released...why is this necessary. This alone would prevent me from returning.

Leisure Family

8/10

Excellent

27 Dec 2019

Qing

It is a beautiful resort - peaceful and lush green. My 6 year old son would love to live there - he is never tired of the jump house and kids club
We played ping pong and went swimming - had a relaxing Christmas. All the staff are genuinely friendly and welcoming. Had Italian food on site - delicious but a bit pricey. Breakfast has many options, fresh and tasty. Overall, a nice vacation

Friends_and_family Family

10/10

Exceptional

13 Dec 2019

Michel

Amazing attention to details , making for an extraordinary experience !!!!

Partner

10/10

Exceptional

26 Oct 2019

Verified traveler

Very quiet location but easy to get taxis to the local towns which are packed with lovely places to eat and drink . staff very friendly and can’t do enough for you .

Business_and_leisure Partner

6/10

Pleasant

15 Sep 2019

Logan

Comfortable but don’t eat at the restaurants!

For a Ritz Carlton Hotel it was very average. It’s old as the hills, and generally the place has no warmth. The staff were robotic apart from a small handful that were excellent. The food was absolutely awful. I have nothing good to say about the food at all and I warn everyone don’t buy into the hype. Michelin Star or not, the restaurants are rubbish. Go to Cascais or Sintra for dinner at a back-alley mom and pop restaurant.
The facilities at the hotel (pools, showers, sauna/steam rooms, gym, etc.) are great however. I will give them that.

Partner

10/10

Exceptional

05 Sep 2019

Verified traveler

Perfevt.

Amazing!! Door to door service every day.

Partner

10/10

Exceptional

26 Aug 2019

Verified traveler

Fantastic place and staff, nothing to dislike, will go back in a heartbeat

Business_and_leisure Partner

6/10

Pleasant

23 Aug 2019

Dayana

Better memory than reality

I has stayed at the Penhalonga several times in the past and remembered it being a special hotel where the service and attention for detail were second to none. Unfortunately what I experienced this time was a good intent, by very nice employees with little experience and lots of inefficiencies. I was upgraded to a worse room, I had to expressly request that my sheets be changed, the air conditioner in my room did not work and lastly, the room upgrade was actually a room next to the elevators, so the noise was unbearable, yet they still wanted to charge Eur 120. Its better to leave good memories un touched.

Friends_and_family Family

10/10

Exceptional

19 Aug 2019

Karen

Great hotel

This was a great resort for families. The staff is very prepared and kids can roam the facility, staff watches while parents can take a break. For those without children the hotel keeps the kids separate so they do not get in others way. It does not give the feel of a family hotel but if you are a family it is a great fit.

Family

10/10

Exceptional

16 Aug 2019

Verified traveler

The staff was so amazing and welcoming and the rooms and grounds are beautiful. The breakfast is a spectacular display of food that makes you not want to miss it on any day of your stay!

Leisure Family

10/10

Exceptional

14 Aug 2019

Karen

This is a wonderful family resort hotel

This was a wonderful stay for our family. We were only going to spend a night but the kids loved the hotel so much we stayed an extra day. The staff was friendly and they had activities for the kids all day. The boys felt comfortable to move around the resort and I was comfortable because the staff actively were engaged with the boys and I knew they were safe. I highly recommend this hotel even to people without kids as the staff is so great you never know kids are around.

Family

10/10

Exceptional

02 Aug 2019

John

Family Vacation in Sintra

Overall, great hotel, and would stay at this hotel again as a home base to visit all the great sites around Sintra. Overall, would rate hotel a 4star versus 5star hotel as carpets were dirty on stairs leading up to and on second level. Also, with the temperature being colder in Sintra, they absolutely need to have a heated family and adult infinity pool (also need to fix jets, and waterfall in pool). This was apparent as almost nobody sat outside beside the pools. Will say, great staff, accessible, truly went out of their way to help you in every way, made the stay very memorable (if we travel again to Portugal, would highly recommend this hotel).

Family

10/10

Exceptional

27 Jul 2019

Martin

Superb family hotel

Fantastic hotel with great service and a warm, friendly team. The children's check in and facilities make a family holiday special.

Family

10/10

Exceptional

12 Jul 2019

Verified traveler

Beautiful property excellent staff extravagant breakfast

Leisure Partner

10/10

Exceptional

06 Jul 2019

Verified traveler

Wonderful hotel in a beautiful setting. Staff were extremely helpful

Leisure Self

10/10

Exceptional

24 Jun 2019

VIK

Superb Stay at the Penha Longa Resort! Staff ensure you are taken care of in every possible way...
Will be back for sure to enjoy this beautiful resort.

Leisure Family_with_children

10/10

Exceptional

24 Jun 2019

Verified traveler

Adorei tudo no Penha Longa! Fomos muito bem recebidos e o lugar é incrível!

10/10

Exceptional

17 May 2019

Verified traveler

We had a wonderful stay at this hotel. The staff are extremely helpful and pleasant. Unfortunately we could only stay one night but hope to return and stay longer.

Leisure

10/10

Exceptional

09 May 2019

AMG

Mountains in Sintra
Facilities
Unique location
The Monastery
The view

Leisure Partner

10/10

Exceptional

06 May 2019

Verified traveler

AMAZING! Such a beautiful property. Amenities were amazing! Gym was the best I've ever seen, pool area was stunning, golf course was great and the spa was lovely! Cannot say enough! Also, they hotel treated us so well for our anniversary - champagne to the room. They also ensured we got a reservation at the sushi restaurant when it was full. It was a great meal! Only downfall is it is outside of Sintra so have to Uber for a bit of money but worth it for the resort.

Leisure Partner

10/10

Exceptional

24 Apr 2019

Verified traveler

This is the second time we stay at this Resort and it was a total pleasure. We will be looking forward to staying here once again.

Leisure Friends

10/10

Exceptional

14 Apr 2019

Verified traveler

Excellent property, well located .very nice staff. I would come again and recommend it highly to my friends and family

Leisure Family

10/10

Exceptional

27 Mar 2019

Verified traveler

The ambiance, the staff,the rooms and the punter club amenitiwsssws to our excellent experience at the hotel. We had 2 seniors, a teenager and his mother. None of uswntes to leave the property.

Leisure Family

10/10

Exceptional

06 Jan 2019

Lou

This little gem of a resort just outside Lisbon and Sintra is divine! From the location, to the facilities to the wonderful staff. Nothing was too much and it made our trip an awesome one. All the reasrurants recommended and booked for us were outstanding and the one day car hire with drop off and pick up from the hote was excellent and very reasonable. We also dinned at the Asian fusion restaurat, Spices which was delicious. I can not recommend this Penha Longa enough. Also we spend the last day at the Spa - wow this is also a must - the treatments and staff were also first class.