Name: Pirates Village
Address: Av Rey Jaime I, 114, Santa Ponsa, 07180, ES

2/10

Poor

05 Aug 2026

Kaylie

We stayed for four nights to celebrate my son’s birthday.

The hotel’s pirate theme is fantastic, the pools are enjoyable, and the entertainment team, bar staff and waiters work incredibly hard. Unfortunately, the pools were closed twice during our stay due to contamination incidents.

The food was disappointing, with very limited choice and a standard more in line with a 2-star hotel.

The biggest issue was the evening entertainment seating. Around 20 tables were reserved for VIP guests, requiring an additional €30–40 to secure a seat. For a hotel charging over £500 per night, this is unacceptable.

On my son’s birthday, he wanted to watch the show. He is autistic and requires close supervision, so I quietly placed a single chair at the side after finding no available seating, despite around 18 VIP tables remaining empty.

A supervisor named Beverley approached almost immediately. I explained the situation and my concerns, but she was dismissive and offered no reasonable solution. Instead, she suggested I sit on the wet artificial grass or watch from the restaurant, around 50 metres away, where there was no air conditioning despite temperatures of 35°C.

When I said I intended to make a complaint, she simply replied that I could “do what I wanted.” I later discovered from reception that Beverley was the supervisor, which made the interaction even more disappointing.

Honestly this hotel really isn’t worth the money.
Poor food, poor drinks quality, poor management

8/10

Excellent

10 Jun 2026

Sheila

Great for families, food and little basic. Updating the rooms but not all were completed. Sunbeds need organising as quite a few where reserved with towels then not used . Mermaid experience was quite expensive. Entertainment was to high standard,

Partner

8/10

Excellent

01 Jun 2026

Grace

We recently stayed at Pirates Village and overall had a good family holiday.

The positives were definitely the entertainment, which was excellent, and the staff, who were all very friendly and fantastic with our toddler. The pools were great, especially the splash pool, which our little girl loved. The rooms were spacious, modern, and comfortable, and the location is ideal with everything within easy reach. We also appreciated being allowed to continue using our all-inclusive bands after check-out until we left for the airport.

There were a few areas that could be improved. Our room wasn't cleaned during our 3-night stay and we didn't receive fresh towels unless we asked for them. The food was average and the all-inclusive drinks and cocktails were disappointing, with many tasting watered down. It was also frustrating that some drinks required an extra charge despite being on an all-inclusive package.

Despite these issues, we still enjoyed our stay and created some lovely family memories. Pirates Village is a great choice for families with young children, mainly because of the excellent entertainment, facilities, and welcoming staff.

Family_with_children

8/10

Excellent

01 May 2025

Rachel

Really good for families

8/10

Excellent

18 Jul 2024

Alexey

We combined pool/beach and sightseeing vacation for a family including a 5 y.o. and that worked well for us. The pools and slides and entertainment were perfect for him. Can walk to the beach while stopping at numerous souvenir shops or restaurants on the way.
The buffet food was Ok but since we did not plan to be there all the day long, we did not do all inclusive. Local food was way better and tastier somewhere else. Noticed majority of the guests had the orange \"all-inclusive\" badges meaning they likely stayed on the property all the time? I would not do it unless you have kids under maybe 8 y.o. and not interested to see anything else on the island (which has lots of other exciting things to see and do!)
The room was generally comfy and very clean, but the kitchen stuff was very old. Cracked plastic on the kettle, rust on the fridge etc. I think this hotel could spend just a little bit to update fridge/stove/kettle/microwave in the rooms and that would go a long way.
Supermarket just a block away kitchen (even the old one :) ) made quick breakfasts very easy for us.
Tip for parking: enough free street parking just around the block near the supermarket. Had no safety concerns.
Long walk from the elevator to most of the rooms, with many corners making it difficult to move with your bags, just an FYI. Caution they wash the floor outside every morning and don't put any warnings! Out 5 y.o. fell the first morning, thanks god he was Ok.

Leisure Family_with_children

10/10

Exceptional

08 Jul 2024

Arthur

The pirate shows went down well with the kids

Leisure Family_with_children

10/10

Exceptional

13 Dec 2023

Ingrida

Best shows ever!

Shows are amazing. Every evening they have entertainment , kids are amazed they want come back again. Buffet is small, not too much choice for an adults but for children is perfect, staff friendly and helpful. Highly recommend.

Friends_and_family Family

4/10

Poor

20 Oct 2023

Stephen

Not what it says on the tin

Firstly i had requsted a low down apartment due to my wifes ill health i was given top floor and the last apartment in the building, you have to walk two lenghts of the appartment blocks for nearest lift or continually walk up four flights of stairs the appartment was run down and no doors on the bedroom wardrobes, the cleaners ( if your lucky to see one ) 9 days i was here and saw the cleaner twice and had the towels changed 3 times, the appartment wasnt cleaned the whole time we were there i actually had to borrow next doors brush set to clean the apartment, food i dont know if im just being fussy but i usually eat it hot , unless your there bang on start of meals your food will be cold and not very good choices, breakfast same everyday as is lunch, then you have the staff and entertaintment i found all the staff great to get on with apart from the bar manager he is in the wrong job he is just plain nasty to adults and kids
This was the first time me and my wife had gone all inclusive and i was hugely disappointed we had done this to suprise my grandkids as they were there at the same time and it soured our trip, definitely wont return here

Friends_and_family Family

8/10

Excellent

23 Sep 2023

John

Nice hotel, staff were brilliant. Easy walk to the beach.
Complete pain in the backside that the pool is only open 10-6 but closes for large spells of the day for the pirates to do their show. I know it's for entertainment but it's a nuicence when you are just trying to chill out and have a swim with your family

Leisure Family_with_children

4/10

Poor

14 Sep 2023

Anthony

Final visit to Pirates Village - Wont ever go back

2nd visit here (last one in 2018) and hotel has gone downhill. Food-Mediocore and incredibly repetitive.. Artificial non-fresh juices, 1 option for yogurts every day \"bannana\" flavour. The chef on the eggs /grill area had the most hostile miserable face Ive ever seen. This is a kids/family hotel, but is unwelcoming. Management clearly non esistent, especially re housekeeping and the food/bar areas. We went all inclusive but I had to (self service) request cups at least 10 times during my stay as they had run out and nonody replenishing them. They were taken directly from the dishwasher so were warm to touch. Who puts a cold drink into a warm cup?? The slushy and soft drinks machines constantly covered in wasps so impossible for kids to use. There were daily fights for sunbeds/parasols. Theres maybe 15 parasols for the entire complex. Broken and chipped tiles in the kids pools so my children had cuts on 3 occasions. Our towels were only changed on request and our room only serviced once on day 4 of a 7 night stay. Unless you have very very low expectasions for your holiday, avoid this hotel at all costs. Management seemingly oblivious to the dreadful standards. If you check out at noon and need to stay in hotel until later in the day or afternoon, be aware that the water in the 'courtesy' shower is freezing cold. i.e take your shower in your room before you go. I told the receptionist and she just shrugged her shoulders and said thats the only shower they have post checkout.

Friends_and_family Family

10/10

Exceptional

09 Aug 2023

Clare

Having stayed here about 15years prior I can say I still enjoyed my stay as much as the first. My only issue was the age of the kitchenette and it’s equipment. Whilst the room has had a makeover, the fridge, hob and cupboards had all seen better days!
If you couldn’t find a subbed in the afternoon, asked a lifeguard and they soon found us a couple.
Elvira, one of the reception staff is one of the loveliest ladies and she has a heart of gold. Her and my 4yr old daughter had the great friendship and she made our stay much more pleasant.

Leisure Family_with_children

10/10

Exceptional

02 May 2023

John

The place is brilliant food very nice entertainment excellent staff very nice bed very comfortable

Leisure Family

10/10

Exceptional

11 Oct 2022

John

Number 1 best family hotel

The hotel is spotless staff very friendly entertainment is amazing this hotel is a must for families we’ve been twice and would definitely go again our grandkids absolutely love it there if u want perfect family holiday pirates village should be top of the list they go above and beyond to make sure you have the best experience

Friends_and_family Family

10/10

Exceptional

09 Oct 2022

John

Amazing family holiday with great entertainment for the whole family.

Friends_and_family Family

8/10

Excellent

01 Aug 2022

Lucianne

Very different from the usual plain white buildings and well thought out pool area.

Leisure Family_with_children

10/10

Exceptional

03 Nov 2019

Verified traveler

Just got back from an amazing half term break. Fantastic, pirate themed hotel. We stayed all-inclusive and the food was excellent -lots of choice and really good quality. The staff really make the hotel particularly the entertainment team. Daily shows which thoroughly entertained us and our children. Would love to return.

Leisure

6/10

Pleasant

12 Apr 2019

Verified traveler

We had one of the worst rooms, couldn’t see the stage from our room and we booked months in advance. The pools aren’t heated so swimming was minimal. Nothing to really do within walking distance of the hotel. Food was edible that’s about it.

Leisure Family_with_children

10/10

Exceptional

03 Nov 2018

Craig

Kids will love it

Good little stay to start our holiday. Staff very friendly, really geared up to make the kids stay as enjoyable as possible. Most of hotel was dressed up for Halloween and looked really good, little bits like turning the water red. Would recommend it to anyone looking for a break for their kids, not sure if I could handle a week there tho but that’s just me!! One last tip the pastry shop just up from the hotel was amazing!!

Family

10/10

Exceptional

23 Oct 2018

David

Amazing experience, quite unique! We have a 5 year old who was in awe about something new daily!

8/10

Excellent

17 Oct 2018

Verified traveler

Great place to stay...... will go back again loved it

8/10

Excellent

09 Sep 2018

Kruszynska

Nice stuff, comfortable room, superprogram for childrens!

10/10

Exceptional

05 Aug 2018

maria

Ideal for children under 10

Lovely place ...great service would highlyrecommend

10/10

Exceptional

29 May 2018

Verified traveler

Perfect hotel for families!

The hotel is fantastic for families with small children. Rooms are clean and modern, good sized and comfy beds.

It is about a 10 minute walk from the main run of shops/bars/restaurants and about 10 minutes to the beach.

10/10

Exceptional

14 May 2018

Agata

Very good should have ****

Amazing shows for kids and adults too
Toilets prepered for small childrens for bath infants too outdoors pool showers great place for family self serve with drinks making you more free absolutely rekomended would be amazing to have heating pool and posiblity to eat dinner outside restaurant We spent great time with 2.5 and 5.5 years old boys

Family

6/10

Pleasant

09 Sep 2017

maria

good for young kids!

kids club & staff, entertainment/shows, swimming pools/slides, location all excellent but reception staff are rude with no customer service skills, they are not friendly, accommodating or helpful & very miserable! hotel very noisy & rowdy, dont go there if you want peace & quiet & want to relax but good for young kids! my 5 yr old loved the kids clubs & shows & my 10 yr old loved the swimming pools & slides & they both made lots of friends! location excellent & close to everything, big cheap supermarket close by with a rotisserie/deli with lovely roast chicken, paella etc. apartments dont have enough kitchen equipment/utensils for cooking your own food & you have to ask reception for extra items eg pans which take ages to come! apartments are small as well! dont go there if you want a ground floor apartment & you havent booked with jet2 holidays as they have been allocated all the ground floor apartments!

Family

10/10

Exceptional

07 Nov 2016

Richard

Excellent Hotel. Very friendly helpful staff. Had a great holiday at this hot, perfect for the kids.

Family

10/10

Exceptional

26 Sep 2016

Sorcha

Amazing hotel for kids

Brilliant hotel, very polite staff, kids club was amazing, child loved the holiday and never really felt the need to leave it as there was always something on for the kids, great choice of food and reasonably priced for those not all inclusive

Family

8/10

Excellent

09 Sep 2016

Ciprian

Pirates adventure

Good place for staying with kids. Food quality was very low, for people with a trip to Spain expecting a higher level of culinary treat.

Family

6/10

Pleasant

25 Jul 2016

jo

Great entertainment,shame about the lack of sunbed

The entertainment team are fantastic as are the pirate shows. My children loved the kids club & the pool with all the slides. The lifeguards were on the ball making sure the pools were safe. The rooms were modern, clean & comfortable. We had an awful room number 50, so noisy right next to the kitchen & bar area after numerous complaints they moved us to a much nicer room on the third floor but not until day 5. Not enough sun beds for everyone by 6.30am people were reserving sun lounger spaces with their towels & by 9.10 you were lucky to find a sunbed. The large majority are reserved & only used for small periods leaving the rest of the guests on the floor pondering why management let it continue. I couldn't recommend it for that alone & for when we talked to reception about being kept awake by kitchen staff whilst we were in room 50 he told us in so many words to go & talk to them ourselves because it was pointless him doing it!

8/10

Excellent

05 Jul 2016

ANNE MARIE

Holidays with the grandchildren

Very good hotel for families. Only downside, few toilet facilities near pool area, pretty cramped around pool area. Poor WiFi. But great family entertainment.

Family

8/10

Excellent

02 Jul 2016

Carl

Pirates loved by kids

Great hotel kids loved the entertainment small issue with ants but overall awesome place

Family

8/10

Excellent

13 Apr 2016

RB

Great for children.

Pool hadn't quite warmed up as it was early spring.. But the children loved it anyway. The hotel is in a good location and the pirate theme works well without being tacky.

10/10

Exceptional

28 Oct 2015

Kirsty

Great hotel my son loves it

We are just back from a weeks holiday, our second time at this hotel and already booked for next year😀

8/10

Excellent

27 Oct 2015

Cliff

Pirates Village, Santa Ponsa, Majorca

One week stay, October 2015. Hotel looks great the pirate theme works really well. Staff are very friendly and helpful, the pirates are fantastic great costumes and took time to interact with the kids. Always happy to pose for photos etc. Shows were good ( some of the sound effects are loud and may scare some of the younger ones ) Kids clubs was very good our kids loved Jasmine and Marta ( hope I've spelled your names right ) Whilst the pools we're great they are too cold, two lifeguards we're always on duty.
The beach was close and there was plenty of local shops / supermarkets close by, good transport links by bus or taxi to visit other local attractions.
We went for the all inclusive package, the food was OK wine, beer certain spirits all included. Some cocktails were also free but these came out of a machine and are best avoided.

Family

10/10

Exceptional

14 Oct 2015

J

Staff could not do enough. Brilliant family location.

8/10

Excellent

06 Oct 2015

Gemma

Great family hotel ****

Great family hotel, All inclusive was above average pleasantly impressed, could do with more lifts only 2 for the whole of the hotel and one kept breaking down and could do with more toilets within the hotel, apart from that service was great, entertainment was good and the cleaners worked non-stop.

Family

8/10

Excellent

11 Sep 2015

Verified traveler

Great for the kids!

2nd visit this year...my lad loves it!

After seeing a kid nearly drownI feel must warn parents to keep an eye on their kids in the big pool ! It drops sharply too 2m. More could be done to make safe I feel. Even after the incident the lifeguards were not always on post either?

....warning over. This is a great hotel for kids and would recommend. Entertainment is excellent for them. We were all inclusive last trip, value was better in low season. ...food not brilliant so went self catering. Would way up the cost before choosing if went again....

Super handy big supermarket a couple of minutes away, smaller one over the road both cheap enough not tourist inflated prices.

Cheaper through Expedia than booked direct....? Shop about....

10/10

Exceptional

07 Sep 2015

allan

Great holiday at pirates village

Stayed with our 2 daughters 4 and 6 and they loved it the pool and the shows were fantastic all round great holiday would stay again.

Family

8/10

Excellent

21 Jul 2015

Lisa

Good for younger kids

We enjoyed our stay at Pirate's Village. The hotel was in a good location. We were self catering but found that basic items were missing from the room such as toaster and dustpan and brush (my kids are messy eaters). We dined out all evenings in the main resort and would recommend Fat Sam's and The block house.
The pools at the hotel were brilliant, well manned by a minimum of two lifeguards and well maintained. However the shenanigans of securing your sunbed at the pool was annoying.
The children's entertainers worked very hard and the majority of the entertainment was good and allowed participation by both kids and parents.
The biggest let down for us was the food at the snack bar. It took an eternity to arrive (despite the fact the majority of guests were fully inclusive) and was of very poor quality. Our pizza was not cooked and still had the plastic on it. The chips were soggy too. Wouldn't encourage me to pay for all inclusive. Needless to say we only used it twice. There is a fairly decent supermarket directly across the road and the main resort has both McDonald's and Burger King.

10/10

Exceptional

29 Jun 2015

NOREEN

Fantastic

We had a brilliant holiday. Would highly recommend.

Family

10/10

Exceptional

14 Jun 2015

Gillian

Fab holiday for younger children.

Great hotel for younger children maybe up to 8-10 yrs, fantastic pools and not far from the beach. Stayed self catering, there was a supermarket right opposite the hotel which was resonalably priced which was ideal. There wasn't a microwave in the room which I required but one was brought quickly with no fuss. Pool area does get very busy and full but there are plenty of beds.

Family

8/10

Excellent

08 Jun 2015

j

great family hotel

stayed here self catering with 6 year old, had read previous reviews as I usually do when booking a holiday and took note but not to heart the criticisms. the food (we had one day at the hotel) was ok. not 1st class but you are not paying 1st class prices; you get what you pay for which is a great little complex with enough pools and entertainment to keep kids occupied and happy, nice staff, good facilities, short stroll to beach (great) and cafes and shops :) :)

Family

8/10

Excellent

11 Apr 2015

Verified traveler

Good Value, Kids loved it.
Pool was a bit cool and needed more heating.

Family

8/10

Excellent

13 Aug 2012

Mat

Hotel/Apartments for families

The hotel was perfect for families with kids. There was a kids club every morning and afternoon and also a kids disco run most evenings along with other family entertainment such as a caberet act, magician, comedian etc. The pool area was great. There was a lifeguard there every day so felt comfortable giving the kids a bit more freedom than usual. There was a small toddlers play area although very rarely used during our stay as the weather was so hot. We only stayed on a room only basis so can't comment on the food. The room itself was basic but clean and the cleaners changed linen and towels every second day. That was all we needed though as we spent most of the time out at either the pool, water park, beach, restaurant, boat trip etc. That was probably the best holiday we've had as a family. Can't fault it.

Family

10/10

Exceptional

16 Jul 2026

Jonathan

Jättebra hotell!

Showerna var över förväntan och var av hög standard. Bra pooler, läge och fantastisk personal som verkade gilla sina jobb.

Friends_and_family Family

8/10

Excellent

26 May 2026

Christian

The food needs improvement. Entertainment for the kids was very nice.

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

Amirreza

It was great

Friends_and_family Family

10/10

Exceptional

03 Nov 2023

Laurent

A conseiller avec enfants

Superbe hôtel familial. Restaurant varié et plutôt de bonne qualité pour ce type de all inclusive.

Friends_and_family Family

8/10

Excellent

14 Oct 2022

Hugo

Les animations pour les enfants sont géniales! La nourriture, il y a le choix! Toujours pizza pâtes riz, toujours du poisson et de la viande et chaque jour un plat ou 2 différents proposé!
Les chambres ne sont pas nettoyée tous les jours, ou alors vite fait. Les chambres mériteraient un bon rafraîchissement, frigo rouillé taches sur les murs

Leisure Family

10/10

Exceptional

25 Sep 2022

Ville Oskari

Shoutout to all the pirates dedicated to entertain the quests (children and adults). Also EVERYONE from the staff were really helpful, polite and positive people.

I truly have nothing bad to say from this place. I Highly recommend this hotel to all families!

Leisure Family_with_children