Name: Candlewood Suites Louisville Airport
Address: 1367 Gardiner Lane, Louisville, 40213, US

2/10

Poor

05 May 2026

Michelle

We have stayed at this hotel 4 times now during the derby, its been 2 years since the last stay and lets just say conditions are not great. The rust/dirtiness / bugs etc was horrendous. Don’t think I will be going back. Lost a customer. Also, I understand about being pet friendly but also think that the dogs should be on a leash when in the public areas of the hotel instead of just roaming around the lobby and hallway .

10/10

Exceptional

28 Apr 2026

Thomas

Fantastic, the staff were the utmost helpful and appreciative human

4/10

Poor

20 Apr 2026

Bette

Even though we were told this was one of the rooms that had been renovated, the bathroom light switch was broken so the lights remained on, one screen was missing, the drain in the shower was loose, there was a tear in the cushion of the sofa, the toilet paper holder was loose.

Partner

6/10

Pleasant

12 Apr 2026

Karah

We stayed for 3 nights for our daughter’s vball tournament. The place was packed, parking was sketchy in the back. Homeless guy hangs out in the terrace. Staff was really nice, very outdated. Bed was lumpy and pillows were flat. Bathroom had been updated but it needs to also be done with king size beds. When I reserved our room I requested a room with a pullout couch but it was not fulfilled. I liked the kitchenette, everything was functional.

Partner

6/10

Pleasant

12 Apr 2026

William

Bathroom floor sticky. Shower floor not in great shape. Breakfast option would be nice. Staff was great! Friendly yet professional.

Partner

4/10

Poor

07 Apr 2026

alex

The toilet didn't flush right and the bathtub didn't work. Also, I saw your little email about downloading an app to check in.... get lost. Staff gave me a physical room key no problem. Lie to me like that again sucker see what happens.

4/10

Poor

30 Mar 2026

Darvin

The microwave in the room was faulty and emitting smoke, they would not change my room. That is a safety hazard.

4/10

Poor

18 Mar 2026

Jesse

The carpet was sticky feeling and there was no breakfast even though the listing stated there was free breakfast available. Also, the tub drain was incredibly slow compared to the Niagra water pressure. Water is is good to have but not at the expense of showering in an ankle-high puddle.

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Brenda

Friendly welcome. Pet friendly. Room a bit worn but seemed clean. Everything worked. Good kitchen.

8/10

Excellent

15 Mar 2026

Jerry

Yes

Self

10/10

Exceptional

04 Mar 2026

Amanda

Clean room the staff was excellent very friendly and helpful and caring

Partner

10/10

Exceptional

28 Feb 2026

Carla

Everything about the stay was absolute great!!

Partner

8/10

Excellent

14 Feb 2026

Mark

Full size fridge and microwave in room, and shelves for toiletries in bathroom were very nice.

Leisure Self

10/10

Exceptional

06 Feb 2026

jongo

Good

4/10

Poor

01 Feb 2026

Martin

Had to pay for one night of the second room because the storm didn’t block my friend in a week ahead of the planned stay instead of 3 days ahead. And the TV in my room didn’t work.

Business_and_leisure Self

10/10

Exceptional

30 Jan 2026

jongo

Good

8/10

Excellent

29 Jan 2026

Fred

The staff was very helpful!! And the room was great

Business

10/10

Exceptional

24 Jan 2026

Emily

Room was clean. Bed was comfortable. The water pressure in the shower was insane, like almost too much; nice and hot. Great fridge space. Cooking pots/pans and two sets of dishes and utensils provided. Even had a couple leftover containers provided. Fairly quiet other than a noisy tenant here and there. Friendly staff. Really the only issue was the TV is not a smart TV so I couldn’t watch Netflix/Hulu/etc.

Business Self

6/10

Pleasant

23 Jan 2026

Elizabeth

The room was great, bed kinda hard, and there was an issue with the dish washer in room 223; However, the lovely receptionist ( Dani i think someone called her? Red long straight hair, glasses, always wearing a golden cross necklace, and very soft spoken.) Got us all sorted out and helped switch our rooms. She made the whole experience 10× better! She was easy to talk to, social, kind, and especially good with kids! Now imagine my surprise when I see her being berated, talked down to, and plain out disrespected by (i assume) the gm! One nighy while i was waiting on my uber he walks up to her, demands her badge, and rudely snatches it from her without even telling her why! Then a night or two ago hes snappy with her when all she did was ask a question about a seminar! Had it not been for him I wouldve rated full stars.

Business Family

10/10

Exceptional

16 Jan 2026

Elizabeth

It was a great hotel

Business

10/10

Exceptional

09 Jan 2026

jongo

Good 👍

10/10

Exceptional

04 Jan 2026

Gwendolyn

I was pleasantly surprised that the kitchen was fully stocked with dishes and pans for cooking!!!

Business Partner

10/10

Exceptional

31 Dec 2025

jongo

Good

8/10

Excellent

28 Dec 2025

NESTOR

Front desk was very nice and helpful.

Leisure Partner

10/10

Exceptional

22 Dec 2025

Lisa

Very comfortable room. Perfect for extended stays

Partner

10/10

Exceptional

20 Dec 2025

jongo

Good

6/10

Pleasant

19 Dec 2025

Fred

Room 106
Ice did not work
Toilet continue to run.
Check out early because of emergency and did not get any refund.

Business

10/10

Exceptional

13 Dec 2025

jongo

Good 👍

10/10

Exceptional

13 Dec 2025

Marcha

Very clear room, full kitchenette with clean supplies and well equiped.

Business Self

10/10

Exceptional

10 Dec 2025

Melissa

The facility was very clean, nice safe area with lots of parking. The safe was very nice and helpful.

Business Self

8/10

Excellent

10 Dec 2025

Anthony

I highly recommend this hotel to anyone that is looking for a place to stay for more than a few nights. Some of the rooms are bigger than others. My room wasn’t the biggest… but I was still happy with it. The room I stayed in was a handicapped accessible room (I enjoy having a bathtub & large bathroom). These rooms feel like a small apartment. You have a glass top stove with two burners, microwave, lots of cabinets and storage space, silverware, plates, bowls, pots and pans, large refrigerator and even a dishwasher. The bedroom area has of course a tv, end tables and a desk area. Underneath your tv you have drawers with lots of room. The only thing I did not like about my room is I had no control over my room temperature. There were times I was cold and times I was hot. I was given the option to switch rooms, but I had just got done packing and getting situated I did not feel like packing everything back up. This hotel is deff one of my favorites!

Friends_and_family Friends

10/10

Exceptional

30 Nov 2025

Tracie

Super clean, friendly staff, had everything we needed .

Leisure Family

8/10

Excellent

29 Oct 2025

Donald

Our room was clean and the staff was very friendly.

Business_and_leisure Friends

6/10

Pleasant

24 Oct 2025

Paolo Alberto

QUIET
NEED SOME RENOVATION

Business Self

8/10

Excellent

24 Oct 2025

Zach

Quiet and clean. Had issues with our door not locking properly. Other than that it was a good stay.

10/10

Exceptional

19 Oct 2025

Chad

Kitchen setup is very nice. Room was very clean. Place was quiet

Self

10/10

Exceptional

12 Oct 2025

Nancy

Friendly front desk staffs

Leisure Partner

10/10

Exceptional

08 Oct 2025

Trey

Great

8/10

Excellent

28 Sep 2025

Amy

The room was clean and comfortable. The kitchen was stocked with everything we needed.

Partner

10/10

Exceptional

27 Sep 2025

David

Yes. Everything was great

Friends_and_family Family

4/10

Poor

24 Sep 2025

Jodi

Hotel was not clean. Staff was rude when checking in. Acted like I inconvenienced them by being there. Rooms were dirty.

Self

8/10

Excellent

22 Sep 2025

Trina

I would stay here again. The room was a little musty and the shower drain was clogged, but besides that it was pretty nice, especially for the price.

Leisure Partner

10/10

Exceptional

21 Sep 2025

scott

It was a good stay friendly staff and clean hall rooms and front desk area

Leisure Friends

10/10

Exceptional

17 Sep 2025

Mike

Felt like home

Full kitchen was a nice plus.
Shower water pressure was the strongest I’ve had in a hotel - loved it!!!!
Jasmine at the front desk is efficient, knowledgeable and friendly.

Self

2/10

Poor

15 Sep 2025

Allison

Dirty hotel

This was one of the dirtiest hotels I’ve stayed in. When we got to our room it had a weird smell and there was crumbs of food all over the table and floors. We also had no towels and no bedding for the pull out bed. When we went to talk to the front desk the person working seemed extremely annoyed we were even there so we got our towels and bedding and decided to just leave it alone. It was also 10p and we were tired from traveling. We were in town for a music festival so our options to find a new hotel weren’t likely. The air conditioning didn’t work well and when I opened the panel ants came out. Thankfully there were no bedbugs but I wouldn’t have been surprised to find them. Pieces of the shower wall were chipped off and you could see the drywall backing. My husband tried to use a treadmill one morning and the belt was off, making it unsafe to use.

Friends_and_family Family

10/10

Exceptional

06 Sep 2025

tyrone

Eay

8/10

Excellent

10 Aug 2025

Lisa

Clean and comfortable

Overall a nice and comfortable hotel.
Unit complaint we had is the quality of the towels. Both a washcloth and a towel tore while being used.

Friends_and_family Family

8/10

Excellent

26 Jul 2025

Robert Loren

Thank you

10/10

Exceptional

15 Jul 2025

carole

Courteous staff

8/10

Excellent

07 Jul 2025

Jim

After check in, had to go to frontdesk and get bath towels as none were in the room.

Leisure Partner

8/10

Excellent

07 Jun 2025

Vincent

All was essentially ok. I wasn't aware that the room wasn't going to be cleaned, but I've experienced this before. No problem, really.

Self

10/10

Exceptional

23 May 2025

Jason

Nice place to stay just a few days from the airport. The staff is friendly and helpful.

Leisure Self

6/10

Pleasant

12 May 2025

danielle

..

10/10

Exceptional

11 May 2025

David

Our room was clean and comfortable. The staff was very kind and helpful and friendly. We were pleasantly surprised at the large size of the room and the fridge and cooktop and dishwasher! Would love to stay nexr year if our school returns for the archery nationals!

Business_and_leisure Partner

8/10

Excellent

07 May 2025

Chastine

This place is very quiet and clean. They are doing some reno on the third floor. Beds are comfortable and room was clean. Staff could have been more friendly but they weren’t rude either.

Business Self

10/10

Exceptional

05 May 2025

Marc

LOL

6/10

Pleasant

13 Apr 2025

Ardatra

Upon entering my room, there was a used water bottle, spray bottle with cleaning solution inside, and a phone charger left on the desk area. The linen on the bed had grease stains. The staff on duty, acknowledge my concerns, but it seems as though someone had been I the room before I arrived and I was not pleased with the bedding.

Business Family

10/10

Exceptional

02 Apr 2025

Mendy

It was nice and clean

8/10

Excellent

29 Mar 2025

Celeste

Nice place

Suite was great, water pressure wasn’t the best, could use a softer bed, but all in all it was good

Friends_and_family Family

10/10

Exceptional

24 Mar 2025

Lindsay

A beautiful and clean place to stay

Business_and_leisure

8/10

Excellent

22 Mar 2025

Brenda

Nice room bad dog charge policy

It was very nice but because I have a larger dog, they charged me $50 per day for no good reason. That’s called extortion.

Self

2/10

Poor

20 Mar 2025

loretta

I think there to up tight

Partner

8/10

Excellent

16 Mar 2025

Kimberly

It was just ok

It was just ok. The room did have a slight odor. I figure it was a dog smell since it us a pet friendly hotel. There waa not enough outlets by the bed either. Kinda weird when we got off the elevator on our floor that one whole wing was blocked off for construction.

Partner

10/10

Exceptional

14 Mar 2025

Michael

Nice

8/10

Excellent

14 Mar 2025

Stephanie

Conveniently located in a quiet residential and business area

Leisure Family

4/10

Poor

12 Mar 2025

Verified traveler

The air conditioner barely put out any air in the bed room . The refrigerator didn't work and several roaches were spotted.

Friends_and_family Family

2/10

Poor

09 Mar 2025

rashayla

We had a volleyball tournament to attend there in Kentucky. Frong desk staff was amazing.

The next morning after checking in i wrapped up thr towels from the night before and asked for fresh ond they gave me everything but the body towels, they were drying. When i came back i saw housekeeping in the hallway and asked for 2 body towels. She reached in a basket, not her cart, and gave me 2 towels. I thanked her and went to my room. When i got back to the room i picked up the towels i got earlier and seen it was ants in the towel. I took the towels to housekeeping to she her and she just picked it off and flung it on the floor. She tossed the towels in that basket, yes the same basket she gave me the 2 body towels from earlier. I asked her why did she give me dirty towels and all she said was sorry.

I went to the front desk to let him know and he offered to give me IHG points and a sincere apology.

I will be contacting the corporate office tomorrow morning.

Business Family

10/10

Exceptional

08 Mar 2025

Sue

We had a nice quiet night!

10/10

Exceptional

22 Dec 2024

Lyncoya

Nice

Business_and_leisure

10/10

Exceptional

16 Dec 2024

Natosha

Great place

Leisure Self

10/10

Exceptional

12 Dec 2024

Natosha

Nice

Self

2/10

Poor

21 Nov 2024

Tray

This property was shut down with no notice to customers. Had to relocate to downtown louisville. Not happy!

Business_and_leisure Family_with_children

10/10

Exceptional

25 Oct 2024

Jaime

N/a

Business Family

10/10

Exceptional

21 Oct 2024

Eric

My first time staying here at this hotel in Louisville. There is no free breakfast but all the rooms have a mini kitchen such as full size fridge, microwave, sink, 2 burner stovetop and a dishwasher. I went to Target, about 5 minutes away, my first of 8 days and got some groceries. Be advised that this hotel is not within walking distance to any restaurants. I knew this ahead of time which is why I picked this one with a kitchen. I did not see a king size bed option but the queen was enough for me traveling alone. The room is a little bit outdated but everything was functional. The free washing machines and dryers made it easy to clean my clothes. There is a small gym with a couple treadmills, couple bike machines and some free weight dumbbells. What I enjoyed the most was the wifi. When I travel for an extended period of time away from family I like to bring my PS5 with me. I checked the internet speed several times and my average speeds were 10 ping, 30Mbps DL and 25Mbps UL. Constant somewhat fast speeds are rarity in most hotels. Would definitely stay here again.

Business Self

8/10

Excellent

21 Oct 2024

Marion

Nice place to retreat. Friendly staff and clean facility. Some items need replacing in rooms... need upgrades. Key card kept disabling very inconvenient.

Business_and_leisure Family

8/10

Excellent

19 Oct 2024

Jessica

Stayed here for Louder than Life. It was a super quick drive to get to the concert. You can even take a route through town and avoid the highway (where all concert traffic is routed). The card machine was down during our stay, so staff had to let you into your room each time you returned. That wasn't the most convenient, but obviously not a usual thing. The property itself was good for what our needs were. The laundy was free to use. No ice machine other than the one in the rooms. That wasnt convenient for tailgating, but we made it work. The windows in the rooms could be opened, which was nice for checking the temperature. We didnt use the kitchen to cook since we weren't there during most of our time, but it seemed good. Full size fridge with icemaker in room. The beds wasnt the most comfortable I'm told by my friends, but i was honestly too tired to notice once i got to bed. Shower didnt have the best pressure, but its a hotel so unlimited hot water makes up for that. It was quiet. No loud people during our stay, even when the concert got canceled for a day and people were stuck in the rooms. There is an outside gazebo for grilling, but we were here during Helene, so we didnt use it.

Leisure Friends

10/10

Exceptional

18 Oct 2024

Kris

I’m a travel nurse at Audubon Hospital which is less than 2 miles away so very convenient. They also have anything I need to make my stay perfect!

Business Self

6/10

Pleasant

17 Oct 2024

steven

Mediocre place. Certainly no value for money here. Just pretty cheap facilities. The bedding sheets were nice

10/10

Exceptional

04 Oct 2024

Andrew

Louder than Life

We were there for Louder than Life Music Festival. First I would like to say the desk ladies the weekend of our stay deserve a raise. The room key maker that makes your room card key was broke our whole stay. That being said, the ladies at the desk definitely got their workout in steps, because they had to walk you to your room to let you in your room. It was also when Hurricane Helene hit. They were so nice eventhough you could see how exhausted the poor women were. The staff kept plugging along and not once complained to us, eventhough you could see they were getting tired. I never really saw management during our time there to help assist th3se ladies that were getting ran to death, but the staff waited hand and foot to make sure our stay was good. The bathroom had a bit of a cigarrette smell to it, when you turned the bathroom fan on it. That wasn't anything some air feeshner didnt fix though. I did not bother those poor ladies with a little bit of a cigarette smell from the bathroom. If I ever come to Lousiville, I would stay here again solely based on how great the 2 poor ladies worked so hard. Anything we needed, they accommodated and never complained. Give those girls a raise or bonus, or make them managers because they ran that hotel during our 5 night stay there. Thank you ladies so much for being so kind.

Friends_and_family Friends

4/10

Poor

30 Sep 2024

Verified traveler

Broken Key Card Machine/Limited Parking

Key card machine was down and there was limited parking at the front. I could only use the front door but had to park in the back and had to walk around the building every time. There wasn’t anywhere to even pull up to to at least drop off my stuff. Staff had to let you into your room anytime you left. Especially not ideal if you’re traveling alone. They never checked ID’s so you could have gone into anyone’s room.

I got unlucky and had a room on the first floor right outside the gym/laundry room. It was pretty noisy all weekend.

Hopefully the keycard issue sin’t a problem for future visitors, but I don’t think I would stay here again.

Self

2/10

Poor

29 Sep 2024

Verified traveler

Awful

Air conditioning was broken and was told they werent supposdd to have booked the room. Customer service was good during the day but night shift hated being at work.

8/10

Excellent

26 Sep 2024

Brandie

Property in good condition, older property but still clean and intact. Felt safe and comfortable

Leisure Friends

2/10

Poor

23 Sep 2024

Sarah

Couldn’t tell ya anything so they’re getting full one stars across the board. This company cancelled my reservation without a call a day and a half before my stay. Which was a stay I booked months in advance. I had to select a bnb that was almost $2000 more. Which needs to be compensated due to the Candlewood Suites inability to manage their operation.

2/10

Poor

22 Sep 2024

Jennifer

I reserved a room here 6 months prior to arriving for a music festival. They over-booked rooms and then cancelled several reservations 3 weeks prior to the stay without notification of cancellation. Asked to speak to manager, her first words were \"They didn't tell you the reservation was cancelled?\" so clearly there was an expectation that Hotels.com would deal with the fallout from their over-booking issue. Asked if there were other Candlewoods that they could help me reserve - especially since there were no available hotels in the area with a large music festival in town - and told no \"We're not affiliated with those locations\". Front desk staff said they were turning guests away all day. So in the end we were left to fend for ourselves. No follow through to make sure their guests are informed of changes to their reservations or taken care of in the event of a problem. Do not recommend staying here. And quite frankly now questioning the use of Hotels.com for future reservations given the lack of communication between the two parties.

Partner

2/10

Poor

19 Jul 2024

Dana

This place was so bad, we ended up not staying. First our room reservation was changed. The workers said someone who no longer works there probably did it because she was leaving. With the hotel being sold out, they could not honor what we reserved. The ladies at the front desk were nice and really attempted to get Expedia to assist in finding something else. The hotel itself sits in the middle of nothing. The inside is not at all what a Candlewood normally looks like. It’s more of an extended stay for transitioning people, truck drivers and workers. I would not feel safe with my daughter there. We ended up finding another hotel on our own. This was very disappointing from Candlewood and Expedia.

Business_and_leisure Family

6/10

Pleasant

08 Jul 2024

Ashly

I liked the property was new and so was the rooms however i am a victim as of rn and the hitel wasnt equipped to gandle this meaning i couldnt block the door properly. Also when i left to go get food, not long after i got food i decided to lay down when i lay fown i passed out and slept.the entire next day. I didn't l ike this

Business Self

8/10

Excellent

16 Jun 2024

Jennifer

The staff is polite and courteous. Decent amenities. A bit outdated and some fixtures need some care.

Leisure Self

8/10

Excellent

19 May 2024

Gary

The only thing that was surprising was that in a 7 night stay we never had any room service. After the fourth night I asked for more towels, which were supplied with no issues, as we had two adults and only one full size towel and two medium size towels. Otherwise our stay was very pleasant and would highly recommend them.

Friends_and_family Family

6/10

Pleasant

14 Apr 2024

Tina

The property is a little off the normal path.

8/10

Excellent

27 Mar 2024

James

This is an older Candlewood property that has been well kept. Still it is not new. The free laundry room will make you want to gladly pay. It is tucked away in a nice quiet residential area and that is a big plus versus the other guys.

8/10

Excellent

24 Mar 2024

RICHARD

Nothing

10/10

Exceptional

23 Mar 2024

Kim

Very clean. The staff was really nice. We will stay there again!

Leisure Partner

8/10

Excellent

07 Feb 2024

David

Central convenient location to our business.

Business Self

8/10

Excellent

08 Jan 2024

Thomas

It was a good stay

When I got to the desk, I had to call the receptionist. Kinda odd. There was no free breakfast. Beds were comfortable. Shower dripped ALL NIGHT the first night, so annoying! But overall it was a good stay.

Business

10/10

Exceptional

18 Dec 2023

jeff

The stay at the hotel was very good the rooms were very clean and had a stove and refrigerator and also very quiet 👍

10/10

Exceptional

11 Dec 2023

John

A hidden gem. Nothing fancy just everything you need.

Business_and_leisure Self

10/10

Exceptional

04 Dec 2023

Pamela

Great Experience!

Registration was quick and easy, and the staff was very friendly and accommodating. The room was very clean and equipped with everything I needed. I didn't even need to unpack my shampoo, soap or lotion. It was all provided, and a good brand. Plenty of TV stations, including sports channels.

Friends_and_family Family

6/10

Pleasant

05 Nov 2023

Sarah

Not worth the price

I spent way too much for this room. There was mold in the bathroom and it appeared to be an on going process. There were spots on the walls couldn’t tell what they were from. Bed was comfortable and the front desk was friendly. This hotel needs some TLC.

Partner

10/10

Exceptional

05 Nov 2023

Sybil

Clean and convenient

Business Self

2/10

Poor

03 Nov 2023

JD

Someone in my party was charged a $165 smoking fee although they do NOT even smoke, and absolutely did NOT smoke in the room!!! They hadn't been anywhere smoky before checking in, so their clothes couldn't even smell like smoke. The charge was put on by management. Absolutely ridiculous!

Business