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Hancock House

Louisville - KY · United States

601 East Jefferson StreetView location

8.2/10Excellent265 Reviews
Cleanliness8.8/108.8
Comfort8.6/108.6
Condition8.6/108.6
Value8.0/108.0
Amenities8.4/108.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hancock House

With a stay at Hancock House in Louisville (Downtown Louisville), you'll be within a 5-minute drive of Fourth Street Live! and KFC Yum Center. This aparthotel is 3. 2 mi (5. 2 km) from University of Louisville and 5 mi (8 km) from Louisville Zoo.

Free self parking is available onsite. Make yourself at home in one of the 16 air-conditioned rooms featuring kitchens with refrigerators and ovens. Complimentary wireless Internet access is available to keep you connected. Conveniences include separate sitting areas and microwaves, and housekeeping is provided on request.

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With a stay at Hancock House in Louisville (Downtown Louisville), you'll be within a 5-minute drive of KFC Yum Center and Whiskey Row. This aparthotel is 6 mi (9.7 km) from Kentucky Exposition Center and 1.2 mi (1.9 km) from Kentucky International Convention Center.

Make yourself at home in one of the 16 air-conditioned rooms featuring kitchens with refrigerators and ovens. Complimentary wireless internet access is available to keep you connected. Conveniences include desks and separate sitting areas. Free self parking is available onsite.

Popular amenities

Parking available
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until anytime
Check-out until 10:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No front desk Guests will receive an email with special check-in instructions Guest will receive an email before arrival 24 hours Professional property host/manager Pets allowed Only dogs and cats are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Cleaning fee: USD 35 per accommodation, per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Contactless check-out is available.
  • Special Instructions
    There is no front desk at this property. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Host has indicated there is a carbon monoxide detector on the property
    • Host has indicated there is a smoke detector on the property
    • Safety features at this property include a fire extinguisher and window guards
  • Minimal age
    21
  • Optional fees
    • Pet fee: USD 50 per pet, per stay
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Ohio River Valley 0.4 km / 0.2 mi
Angel's Envy Distillery 0.4 km / 0.3 mi
Louisville Slugger Field 0.5 km / 0.3 mi
University Of Louisville Hospital 0.6 km / 0.4 mi
Nulu Market Place 0.6 km / 0.4 mi
Jewish Hospital 0.6 km / 0.4 mi
Thomas Edison House 0.7 km / 0.4 mi
University Louisville Hospital Int 0.7 km / 0.4 mi
Louisville Waterfront Park 0.9 km / 0.6 mi
Whiskey Row 1.2 km / 0.7 mi
Norton Healthcare Pavilion 1.3 km / 0.8 mi
Broadway Theatre 1.3 km / 0.8 mi
Kentucky International Convention Center 1.4 km / 0.8 mi
KFC Yum Center 1.4 km / 0.9 mi
Lynn Family Stadium 1.4 km / 0.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 16
  • hotel
  • Wheelchair-accessible
  • Car park
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Lift access
  • Minimum check-in age: 21
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • STUDIO PREMIER QUEEN BEDSTUDIO • PREMIER QUEEN BEDSTU.PE-QN

    Photos are not available for this room type.

    Hancock House

    STUDIO PREMIER QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    PREMIER QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.PE-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Hancock House

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO PREMIUM KING BEDSTUDIO • PREMIUM KING BEDSTU.KG-PI

    Photos are not available for this room type.

    Hancock House

    STUDIO PREMIUM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    PREMIUM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG-PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG

    Photos are not available for this room type.

    Hancock House

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN

    Photos are not available for this room type.

    Hancock House

    STUDIO QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room EXECUTIVE KING BEDRoom • EXECUTIVE KING BEDROO.EJ-KG

    Photos are not available for this room type.

    Hancock House

    Room EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hancock House

8.2
Excellent
265 Reviews
Cleanliness
8.8 /10
Comfort
8.6 /10
Condition
8.6 /10
Value
8.0 /10
Amenities
8.4 /10
100 reviews shown
8/10
Excellent
06 Jul 2026
Elizabeth
The location was convenient, with several restaurants within easy walking distance.
The studio matched the listing, with a bed, pullout couch, TV, small dining table, kitchenette, and standing mirror in one open room. It was mostly clean, although we did find a fake fingernail near the couch.
The space felt functional rather than thoughtfully finished. There were adhesive strips and nails still on the walls where artwork appeared to have been removed.
Our room overlooked a busy intersection, so traffic noise was noticeable because the windows provided limited sound insulation. There was also a small hole in the bathroom window frame, which didn't affect our stay but seemed unusual.
The bed was comfortable, although it did not have a fitted sheet or mattress protector. I also paid an additional fee for bedding for the pullout couch, but it included only one sheet, one pillow, and two towels, which did not seem to match the extra charge.
The kitchenette was adequate for basic cooking, but supplies were limited. We could not find hand soap, there was a limited amount of toilet paper and trash bags, and very little dish soap. Dishwasher pods were provided.
Overall, the property met our basic needs as a convenient place to sleep and prepare simple meals, but it lacked some of the attention to detail that would have made the stay more comfortable.
Partner
10/10
Exceptional
30 Jun 2026
Matthew
The room was as expected.
Partner
10/10
Exceptional
20 Apr 2026
Joseph
Easy check in. Great location.
10/10
Exceptional
17 Apr 2026
Tonia
Great stay! Free parking next to the building, great location - Whiskey Thief Distillery next door, Rabbit Hole just a short walk away. Great restaurants nearby. Unit was very clean and communication was great. We appreciated having a kitchen and full size fridge/freezer available - if you are reheating leftovers/takeout you will be fine. If you plan to scratch cook meals you may want to bring any specific pans/dishes you may need. I brought my own seasonings and cooking oils as well. The day of our stay we were sent a verification link that asked for either the purchase of a damage waiver, or a security deposit roughly equal to the cost of a night's stay which we were not expecting. We chose the deposit and the hold was lifted quickly after our stay, but this was not mentioned on Expedia when we booked.
Partner
6/10
Pleasant
05 Apr 2026
Kara
Cleanliness was a concern. There was pink slimey mold in the shower and the ceiling in the bathroom has a lot of mold growing from water damage. Had to shower in sandals to avoid touching the slime.
There is no place to put luggage, no drawers etc which can make it difficult for longer stays. Thankfully we only stayed 2 nights.
Partner
10/10
Exceptional
31 Mar 2026
Jared
Everything was good other than checking in door code didn't work. It was an easy fix
Partner
8/10
Excellent
08 Mar 2026
James
Room was clean. Didn't know I needed to supply my own tissues. The noise from the street Thursday and Friday nights was horrific. Cars and or motorcycles squealed and roared at bedtime. I called the police complaint line because there are a lot of people living in that neighborhood. Also, the toilet stool is wobbly.
Self
2/10
Poor
05 Mar 2026
Linda
I don’t know! Expedia said The Hancock House was Pet Friendly. I called for 3 days to verify and got no response from Hancock House or Expedia. We could not get our access code until 30 minutes before check in. This is when we found out they are NOT pet friendly. We were going to Louisville to be with my niece who was having brain surgery the next day. We had to find another place to stay last minute. We never went to Hancock House or stay any nights! We are still trying to get our money back. It’s been over a week and no response at all. We’ve turned it over to our credit card company. I would never suggest to stay there.
Pet
10/10
Exceptional
15 Feb 2026
Rene
The room was very clean and comfortable. Everything you need for a nice stay. Very easy instructions to access to the room. Perfect location for walking and exploring the city. This was our second time staying and will definitely come back next time we are in town. Thank you for a wonderful stay.
Leisure Partner
10/10
Exceptional
12 Feb 2026
ken
clean room and amenities
Leisure Partner
8/10
Excellent
08 Feb 2026
Rochelle
The room was exactly as pictured. It was clean and very spacious. The bed was very comfortable. The building is nice. It wish someone would have cleaned the ice and snow from walkway. Overall my stay was good. I would stay again.
Friends_and_family Family
10/10
Exceptional
26 Jan 2026
shannon
It is a very nice place. Clean and up to date. No problems.
Business Self
6/10
Pleasant
08 Dec 2025
Jennifer
We are aware that the hotel is not staffed. Unfortunately there were a few misses. Mostly aesthic things that didn’t feel very welcoming. Cleaning staff didn’t check the back of the door in bathroom for dirty towels, we also found a dirty sock on one side of the bed. Entry was prompt and fine (15 min before check in), Soap dispensers in shower coming off of wall, Bathroom vanity lightbulbs out. Fire detectors missing from ceiling (exposed wires).
Partner
10/10
Exceptional
31 Oct 2025
Marlena
The apartment was so elegant with an antique vibe. It had high ceilings and lots of tall windows with drapes and blackout blinds. Modern stainless steel kitchen appliances. I really liked that it had an icemaker and lamps in every room. Besides the stairs you couldn’t hear the neighbors.The host made things even more convenient by providing late or early check in, late check out or the option to add an extra night right from the confirmation email of your booking. If you like wholesome comfort and simple amenities you would love this charming apartment stay.
Business_and_leisure Partner
8/10
Excellent
29 Sep 2025
Carri
This was a comfortable place to stay with a great parking situation. It was very easy to walk to shops and restaurants in NuLu. We had difficulty getting into the property on arrival (codes did not work). It was cleared up in about half an hour. We witnessed other guests have the same problem. The bathroom was very nice and the bed very comfortable.
Leisure Partner
10/10
Exceptional
23 Aug 2025
Mark
Very nice apartment near the NuLu district. Lots of great restaurants and coffee shops. Free parking which was great too.

Somewhat confusing on my credit card statement, since they charged twice for half the amount. Total was fine, but confusing.
10/10
Exceptional
15 Jul 2025
Manda
Worked great for our family. Would stay again.
10/10
Exceptional
02 Jul 2025
Brooke
Excellent location, great parking, well equipped apartment with a comfortable bed. I’d highly recommend to anyone wanting to explore Louisville, and will definitely stay again!
Leisure
10/10
Exceptional
23 Jun 2025
Michael

Glad I trusted the stock photos

I almost never trust place with just stock/ staged photos.These photos turned out to be legit of place. Glad I went with my gut here. Our executive suite was everything we hoped for.. spacious, well stocked, clean and comfortable. The onsite parking was also a bonus since it was very unclear from the description and reviews that mention on street parking options. Definitely will look forward to returning next long weekend in Louisville.
Partner
4/10
Poor
18 May 2025
Austin
Mice traps
10/10
Exceptional
24 Apr 2025
Amanda

Beautiful and Awesome place

Great place to stay..No complaints whatsoever. Highly recommend.
Self
8/10
Excellent
15 Apr 2025
Gill
Thank you for a good stay
6/10
Pleasant
14 Apr 2025
Amy
When we tried to use the sofa bed, there were crumbs and trash under the cushions and no bed clothes on the mattress 🙄
Leisure Friends
10/10
Exceptional
03 Apr 2025
Tim
Great stay!
10/10
Exceptional
29 Mar 2025
Davina
Came into town for a concert at the Yum Center. The hotel isn’t close enough to walk but we did Lyfts there and back and it worked out really well. The room was very clean and the bed was comfy. The only draw back was the heat/air unit hummed, it didn’t bother me one bit, but my husband mentioned that it did keep him up once he was awake. If you want a place with a kitchen and clean and comfy, this is your place.
Leisure Partner
4/10
Poor
27 Mar 2025
Federica
With no staff onsite communication was terrible. The HVAC didn’t work but there was no way to get someone to help.
10/10
Exceptional
21 Mar 2025
Katie
Stayed for one night for a work trip and it was great.
8/10
Excellent
21 Mar 2025
Kathi
The room itself was clean, adorable with high ceilings, great communication with host. Overall the room was great. The only issue was the parade of people using the “emergency exit” stairway at all hours every night right outside our window. Several nights it seemed there weee parties. The lock looks like it is has been broken for a long time and handle is gone. Safety is compromised.
Business_and_leisure Friends
10/10
Exceptional
19 Mar 2025
Paula
Questionable neighborhood (arrived 11pm, will see more in the light of day) but very nicely done lodging.
Leisure Family
10/10
Exceptional
13 Mar 2025
Suzanne
Was a great experience.
Business
10/10
Exceptional
09 Mar 2025
Joshua
Great room
Leisure Family
10/10
Exceptional
08 Mar 2025
Cody

Perfect stay!

Easiest check in I’ve ever had! Very clean and relaxing! Definitely would go back!
10/10
Exceptional
07 Mar 2025
Tim
Favorite place to stay in Louisville
Business_and_leisure Self
10/10
Exceptional
03 Mar 2025
Tim
Adjacent to Whiskey Thief!
Business_and_leisure Partner
2/10
Poor
26 Feb 2025
Juan
They broke my car window in the middle of the night I keep calling texting the property with no response this is ridiculous
Business Self
10/10
Exceptional
24 Feb 2025
Jacob
Great place to stay!
Clean, quiet and safe.
Business
8/10
Excellent
23 Feb 2025
rick
cleaning staff was very helpful
Business Friends
10/10
Exceptional
23 Feb 2025
Jacob
Great, clean, quiet, easy and close to everything NuLu.
Everything was new and clean!
Top Notch!
See you again
Business_and_leisure Partner
10/10
Exceptional
17 Feb 2025
Verified traveler

Great little hotel

The rooms are very clean and cozy. Everything in the room looked great and worked properly. I would not hesitate book again.
Business
6/10
Pleasant
15 Feb 2025
Lorenzo
The room itself was great but absolutely no personal service, everything done by app. My biggest issue the electric door ding dong the entire day and night. It was so frustrating and there was nothing they could do, no maintenance people. We didn't have a TV for the first 5 hours, and it took me 39-40 minutes to get into my room, the code they sent me didn't work, they sent a second code to get me in, then that code stopped working. They reset my code to the first code and I had no problems getting into my room.
Partner
4/10
Poor
14 Feb 2025
Maribel
The photos online are beautiful however, I found 5 mouse traps in the unit I reserved and I was very disappointed and disgusted, to say the least. The communication was not the best either. I didn’t have a good experience.
Leisure Partner
10/10
Exceptional
13 Feb 2025
Gary
Location, it clean and very nice
Leisure Self
2/10
Poor
31 Jan 2025
Jennifer
I was never sent the code to check in so i was never able to stay i had to go to another motel. Kept getting emails saying they were about to send me the code even days after my stay was intended to start. It was never sent.
10/10
Exceptional
05 Jan 2025
Amy
The property was great.
Leisure Family
10/10
Exceptional
31 Dec 2024
Sarah
Very impressed with the Hancock House.
Leisure Family
8/10
Excellent
15 Nov 2024
Abbey
I was impressed with the room. It smelled nice, it was clean, and I really liked the design. They programmed a set of codes for me and they were easy to follow. I also felt like the parking was safe. I would definitely stay there again.
Leisure Self
10/10
Exceptional
10 Nov 2024
Tamsen
Extremely easy check in. Pictures were exactly as described! Would definitely stay again!
10/10
Exceptional
23 Oct 2024
Mark
The Hancock House In Louisville is everything a business or pleasure traveler would ask for. Once you receive entry directions everything else is \"auto pilot.\" Easy parking adjacent to the building, easy to remember entry codes all bring you to a very well appointed suite. The immediate neighborhood includes the populat New Lu area and the Hancock House is just a mile or so from the CDB. Great stay at a decent value
Leisure Family
10/10
Exceptional
20 Oct 2024
Susan

Great place in downtown Louisville

The place was great! Located near what we wanted to do and it was perfect. Within walking distance of the stadium and walking the bridge. Very safe area also.
Friends_and_family Family
10/10
Exceptional
17 Oct 2024
rene
Our room was beautiful and clean. Walkable to restaurants and distilleries. Easy parking and great communication. A little loud from cars at night but nothing that you wouldn’t expect from being in the city.
Would definitely stay here again.
Leisure Friends
10/10
Exceptional
17 Oct 2024
Robin
Great place to stay, close to downtown and very clean. Great communication with owner.
Partner
10/10
Exceptional
12 Oct 2024
Tim
Great location in the heart of NuLu. Quiet, easy and off street parking. Good mattresses, very important.
Business_and_leisure Partner
8/10
Excellent
11 Oct 2024
Gill
I have always enjoyed staying at the Hancock very nice establishment
Business_and_leisure Self
10/10
Exceptional
06 Oct 2024
Tiffany

Will stay again

Great location near all the best restaurants in Nu Lu. Wish I had discovered this place when my son was a freshman at U of L.
Very clean, comfortable and stylish.
Friends_and_family Friends
10/10
Exceptional
03 Oct 2024
Megan

We will return !!!

We had such a relaxing night ! It was very modern/farmhouse vibes ! Very clean and provided all the necessary equipment and very clear with communication on where the room was located , parking and instructions on how to gain entry to the building!
Friends_and_family Family
8/10
Excellent
03 Oct 2024
Amanda
The beds were comfortable, and I loved having access to a full kitchen.
Leisure Family
10/10
Exceptional
27 Sep 2024
Scott
What a great place!
10/10
Exceptional
23 Sep 2024
Katherine
This property was fantastic, especially for the price. I came for a festival so most places were charging a lot more and weren’t half as nice or spacious. Nulu is also just around the corner and offers several great places to eat and shop. This is a hidden gem. I would highly recommend staying here.
Leisure Self
4/10
Poor
23 Sep 2024
sara
AC was broken, HVAC repaired as much as he could, but unit dripped and wouldn’t stay at a cold temp. Access codes to get in property and room were incorrect upon arrival. Room was dirty, dust on tables, dirt on carpet, iron did not work, room only had one roll of TP. Very difficult to get ahold of any employee to request more items needed for room.
Leisure Friends
10/10
Exceptional
20 Sep 2024
Julia
Lovely place to stay. We will be back!
Partner
10/10
Exceptional
18 Aug 2024
Joel
I enjoyed the layout which was spacious. Closeness to Market St. was a plus.
Business Self
10/10
Exceptional
12 Aug 2024
Gill
I like the property a lot. and would share the Handcock House with my friends. I am looking forward staying there again.
10/10
Exceptional
26 Jul 2024
Ivone

I would highly recommend staying here!

10 out of 10!!!

Christine, who confirmed our booking was extremely helpful, friendly and accommodating!

The room was perfect and very clean. It's exactly how the pictures depict. I loved that we were right in the middle of NULU and close to shopping and dining options.

We will definitely stay here again!
Partner
10/10
Exceptional
20 Jul 2024
Tom
Very clean, updated, would definitely stay there again. Very close to places to eat, airport, and Ohio river.
Business_and_leisure Family
10/10
Exceptional
19 Jul 2024
Mike
Everything was great.

Leisure Partner
10/10
Exceptional
16 Jul 2024
Lani
This is a beautiful property to book! There was mold on the shower liner and no sheets for the sofa bed. Yet and still, we enjoyed our stay and do recommend to anyone visiting Louisville!
Business Pet
10/10
Exceptional
14 Jul 2024
Andrea
We thoroughly enjoyed our stay. We were there for a basketball tournament at the expo center, and it was super close for us. The staff including housekeeping is absolutely awesome! Would definitely stay here again.
Leisure Family
10/10
Exceptional
30 Jun 2024
Ashley
This was a great experience. Worth the money! And in walking distance of everything on Nulu. Very pleased. Will be booking here going forward for any stay in Louisville. Very professional. Clean and a comfortable environment ❤️
Business_and_leisure Partner
10/10
Exceptional
16 Jun 2024
Verified traveler
Clean room, easy access, close to everything in Nulu!
Partner
10/10
Exceptional
10 Jun 2024
Christopher

Great place

Great place. My family and I loved it.we highly recommend. The room was clean and spacious. We had a great view. We were very comfortable.
Friends_and_family Family
10/10
Exceptional
30 May 2024
Verified traveler

lovely self service hotel

beautiful and clean! 13 minute walk from waterfront park, and a 5 minute walk to several restaurants and bars.
Friends_and_family Family
4/10
Poor
30 Apr 2024
Laklyn
When we arrived our room had been switched and we received no notice so I had to reach out to the after hours number to find out where we were supposed to be. We were told the room was “double booked.” We booked back in the fall. It was stated parking was included but all the signage stated you had to pay to park immediately or be cited so we payed only to find out we didn’t have to. The room smelled damp and musty, and there were clearly bodily fluid stains on the couch. For the amount paid to stay here, would could have gotten something a lot nicer else where. We had friends staying in the same building and their room was considerably bigger and cleaner even though we paid the same. Not sure why there was so much inconsistency but I definitely will not be rebooking.
Leisure Friends
8/10
Excellent
21 Apr 2024
Verified traveler

4 out of 5

Nice hotel with nice clean spacious rooms. Mildly disappointed in the check-in process. Signs on the door directed to an office across the street at another hotel that they no longer have an office in. The room wasn’t stocked with spare blankets either. Even with those two minor issues, the hotel was great. Plenty of amenities in the room. Great location and reasonable prices.
Partner
6/10
Pleasant
25 Feb 2024
Brycen

Good, but….

Love the concept. The location is great. East of the downtown area. A 20 minute walk or so or a quick Uber.
The room layout is awesome and just what you need! Very secure with a code required to enter the main door and your individual room. The rooms are pretty sound proof. I did not hear outside the windows or hallway!!!!

Cleanliness was lacking overall. Food crumbs found. Bathroom needed a once over especially the shower. There was no towel paper to clean up after yourself. I suggest you bring your own and dish soap etc.
Friends_and_family Friends
6/10
Pleasant
19 Feb 2024
Dennis
Over all our stay was good. I noticed alot of poor craftsmanship where plugs had been replaced and there were visable holes. The light above the couch in
was covered in about 2 inchs of dust. Hot water last about 10 mins. So shorts showers are a must. Tv remote didnt work for the tv. Over all it was a really nice place just needs a few things touched up. Was disappointed that the bar and restaurant was closed for remodel
Friends_and_family Friends
10/10
Exceptional
05 Jan 2024
Zachary
The room was beautiful!! The staff responded almost immediately when texted, and were extremely helpful. Overall the stay was amazing!! Would definitely stay again.
Leisure Partner
2/10
Poor
24 Dec 2023
Sophira
When got in i look at the room bedding was dirty i had to change rooms and then it was last day the house keeper walk in on me it just not cool it your first time be there for the first time but i tried to make the most of it
Leisure Self
10/10
Exceptional
26 Nov 2023
Brandi
I loved it here
Leisure Friends
8/10
Excellent
11 Nov 2023
Tom
The parking lot area and entry way were littered with trash and debris. Very uninviting. Room and interior was great and very clean.
Leisure Partner
2/10
Poor
10 Jul 2023
Kent

Not our best stay

Not our best stay at all. First we were moved to a different room because the air conditioning was out. Then we checked in to new room and the door wouldnt lock and also the air conditioner is making a lot of noise and spitting out ice and dripping water everywhere. It took over 5 hours to get someone. To check it and the lock was never fixed. We had to turn of the AC bc of how loud it was
Partner
2/10
Poor
10 Jul 2023
william l
Air conditioner was out. No discounts offered.
Leisure Family
2/10
Poor
09 Jul 2023
Tamara

Beware-they will cancel your reservation on you.

The hotel cancelled our stay, blaming it on hotels.com. They DID give us a refund, even though it was \"cancelled\" outside of their window. Basically, piecing together all of the evidence I had, since I had emails and text messages and spoke to the gentleman in our room, he wanted it for longer, so they created a bogus \"cancellation\" reasons - even though our Hotels.com showed it was still booked - to let the other gentleman have it for longer. I'm sorry to any other non chain hotels, but this hotel left a horrible taste in our mouth and we will NEVER USE anything but chain hotels again. BE VERY WARY OF BOOKING HERE...if they decide they can make more money with someone else, they will cancel your reservation on their own and leave you in a city without a place to stay. Luckily, extendedstay in Louisville on Alliant was WONDERFUL AND I WOULD RECOMMEND EXTENDEDSTAY ON ALLIANT.
4/10
Poor
07 Jul 2023
April
We had trouble accessing the unit! We finally got a hold of someone to help with the keyless entry! Once we got in the temperature in the unit was 82 degrees! We called the phone number again and no one answered. I left a message that the AC was Not working! No one called me back. By 10:30 the temperature was 86 degrees. We knew at this point we could not sleep in the muggy heat of the unit. We had to pack up and leave to go to a hotel!
Family
8/10
Excellent
13 Jun 2023
Debra
We enjoyed our stay. We did have a little difficulty getting into the actual room as the code given to us via e-mail was not correct for access. We had to call the home2 suites to receive an alternate code.
It was great to know that that there was an actual kitchen if needed.
Leisure Partner
10/10
Exceptional
28 May 2023
William
Nice room. Friendly staff. Would definitely stay again.
4/10
Poor
15 May 2023
Mary Sue
The air conditioner did not work it was stuffy in the room someone smoked there before our stay
Trash was not taken out had nothing to clean dishes with Dirty pan in the oven from previous renter. If we had something to clean dishes it might of been clean
4/10
Poor
08 May 2023
Fredrik

I paid 5 star pricing for a 2 star experience.

The entire communication chain was awful. Non responsive to questions prior to my visit which was irritating. Hotels couldn’t assist which just added aggravation. The pictures indicated a much more elegant place but it had a seedy feel to it overall and the code for the door was broken so I had to get a key prior to arrival. I felt that for the price it was an awful value.
Friends_and_family Friends
8/10
Excellent
02 May 2023
Martha
The property is in a lovely, great location and has a nice layout of these units. Some areas that could improve would be the amenities, our room has empty shampoo bottles, and when you offer things such as the dishes and kitchenette, it would be nice to provide some dish soap and kitchen towels.
No information about wifi - needed to call
our access code didn't work - we arrived close to midnight, and contacting someone who could assist us wasn't easy.
The first night there was a party at the restaurant downstairs with karaoke singers until midnight, loud and unable to sleep.
Business_and_leisure Partner
4/10
Poor
01 May 2023
Cassie
Pros - room was charming, clean, and spacious. Kitchen would be useful if you were staying more than one night and preparing food would be helpful.

Cons - the check-in process and communication between Hancock House and Expedia was a disaster. It took me 45 minutes to get into my room after arriving because I never got the info, even though I had called and emailed several times. After arrival, the Home2 Suites across the way assisted, but they kept asking me if I had checked my email, including my junk folder, Expedia's messaging on the app, and my texts, as if it was user error. I know how to navigate technology, thanks. I actually received the email with my codes the day AFTER I checked out.

Also, I had the room immediately above the restaurant below, which was closed when I arrived. I left to enjoy the neighborhood, and upon arriving back to my room at 7:30pm, the restaurant had opened and there was live entertainment that was very loud. I considered asking to be switched to a different room, but I checked the restaurant's hours and they closed at 10, so I thought no big deal. NOPE, the music was still pounding until 12:15. Even with ear plugs I could hear the music, talking on the sidewalk, and the vibrations were shaking my room. Not the hotel's fault, but certainly not a good environment to stay in.

Although there were good aspects to this hotel, I will choose different lodging when I next visit Louisville.
Leisure Self
2/10
Poor
23 Apr 2023
Verified traveler
I never got to stay. The day after I booked the room, planning on checking in that evening, I received a call stating the room was no longer available.
4/10
Poor
23 Apr 2023
Sierra
Really loved this place but wish check in and communication wasnt almost non-existant. The email and phone number I received when I booked clearly didn't work. It was 3pm and had no code to get in. Worried we didnt have a place for the night as it was Thunder of Louisville. Phone number I was sent was out of order. Luckily I got ahold of Josh, at the property across the street. He was able to help us get in our room. Thank you Josh and you without a doubt saved this trip for us. Even brought us a crib! Great place, but Hancock House, please respond to emails and give out a working number for your guest's.
Leisure Family_with_children
8/10
Excellent
20 Apr 2023
Angie
We were a little concerned about check-in because there is no staff on site, but the codes were sent in advance multiple times, so we had no problem. Room had a fully supplied kitchen, couch, lofted bed, so it would be great for a longer stay. However, lofted bed did not have sheets on it (they were in closet) and we didn't want to climb up to make the bed. There were dishes and pots and pans as well as a dishwasher, but no dish soap and no dishwasher detergent. Kind of hard to clean up without any soap. I felt relatively safe in the area, but there were police investigating a stolen car in the parking lot when we arrived. Inside the building felt safe and secure.
Leisure Friends
10/10
Exceptional
03 Apr 2023
Lisa
Contactless check in and check out was a total different experience. But overall we did enjoy our stay and lay out of our little apartment. It was home away from home.
Friends_and_family Family
8/10
Excellent
28 Mar 2023
Cynthia
2 issues: noisy, thin windows on a busy city street
Couldn’t watch regular tv
Friends_and_family Family
2/10
Poor
27 Mar 2023
CRAIG
I never got to stay at Hancock House, they moved me to a Home2suites because they said the people were partying and staying an extra night. Very unacceptable.
Leisure Family
4/10
Poor
20 Mar 2023
Garrett

Enjoy an ice room with poor communication

We were there Friday-Monday for both our birthdays. Friday was smooth sailing outside of a very yappy dog. Saturday we woke up cold but didn’t think anything of it until we realized Sunday our heat wasn’t working. Sent a text to the owners and they said they’d notify maintenance; it was never fixed. The heat wouldn’t be so bad if it wasn’t 30 degrees out for the high. The elevator also stopped working end of day Saturday; luckily, it was only three floors and we weren’t disabled. The building is older and drafty. A hospital is close so kinda noisy but didn’t phase us or disturb us. The tv was also in front of the couch and not bed which made it hard for both of us to watch tv in bed. Lastly, checkout is at 11 yet we had housekeeping enter the room twice without knocking, granted they left once they knew it was occupied. Overall, we got the vibe that management did not care about issues and the bed/pillows were comfy and good, hot, shower which you’ll need given the no heat.
Partner
4/10
Poor
20 Mar 2023
Verified traveler
So when I first checked in my code didn’t work. :( I was locked out of the room for a bit. Thankful there was a cleaning lady and then I went to my car and came back and then I was locked out again. Thankfully I saw a lady that works there and she let me in and gave me the generic code which was the same as the bldg code. She said I would get an email with an updated code. That never came. Then I went to a bar crawl came back and then I was stuck in the elevator and kept pressing the alarm. Finally we had to call 911 and have the firefighters come to get us out. It was so stressful with my PTSD I’m glad they finally came out. This is usually my go to hotel at least once every couple of months and just feel like I pay to stay here and this was the worst experience I have had in Louisville. :(
Friends_and_family Friends
6/10
Pleasant
20 Mar 2023
Nicole
Room was changed the day of. The business below the building has Karaoke from 6 PM- 1 AM Wed nights so be prepared not to sleep until then. Communication was good but nothing was followed up on The location was great and price. Have to be willing to adjust at this location and be prepared for no access to management during your stay to address any problems.
10/10
Exceptional
14 Mar 2023
Brittany

Amazing and Affordable Stay

Amazing rooms! Felt like we were staying in a cute upscale condo/apartment. Reasonable prices for the rooms and stay! Room was very clean!
Friends_and_family Friends
2/10
Poor
13 Mar 2023
Matthew

Aweful communication; worse service

This is run by Homes2 by Hilton across the street. Front desk does not answer 90% of the times. 10% hangs up on your before you can speak. Did the same to Hotels.com multiple times. Failed to give me a room entry card. Canceled my reservation, then said I needed to rebook.
Business

Location & surroundings

Hancock House
601 East Jefferson Street, Louisville, United States

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Hancock House

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