Name: Holiday Inn Louisville Downtown
Address: 101 W. Muhammad Ali Blvd, Louisville, 40202, US

10/10

Exceptional

02 Aug 2026

James

Very clean - nice staff - close to restaurants within 5-10 minute walk.

6/10

Pleasant

02 Aug 2026

Alphonso

The patio needed cleaning; trash can overflowing, glasses, bottles and cups lying around and cigarette butts on the floor.

4/10

Poor

31 Jul 2026

Tara

There were some really loud drunk people who also pulled the fire alarm in the middle of the night. Hotel staff did not offer any sort of compensation for a not very restful night.

10/10

Exceptional

31 Jul 2026

ZEWDITU

Customer service was excellent. Coffee was horrible that was by the front desk. Hall way carpet musty smell.

Thank you.

10/10

Exceptional

30 Jul 2026

Renae

I was pleasantly surprised when I realized the location, got to my room, and the staff were absolutely amazing. Within a 5 to 10 minute walk some amazing restaurants and bars, etc. Bed was comfy, well-maintained room temp, and spacious shower. Will be staying there again.

10/10

Exceptional

30 Jul 2026

Marco

Evrything was amazing!!
Wish we had a complimentary breakfast like other Holiday Inn.

Parking was not free, I think it was $25 per night.

10/10

Exceptional

30 Jul 2026

Cristine

Pleasant stay.

4/10

Poor

28 Jul 2026

Mary

Had to pay $30 for valet parking and attendant got a cart for 2 old ladies only after prodding? No help after that. Paid non-refundable $75 for my chihuahua which was $10 less than I paid for the room! The bed frame had 2 pieces sticking out where I had to walk, the light switches were hidden and the fridge had to be pulled out and plugged in.

10/10

Exceptional

28 Jul 2026

Alec

Got there late and left early but it was clean and updated. Staff was very friendly and helpful.

6/10

Pleasant

27 Jul 2026

Joan

Parking was a

10/10

Exceptional

25 Jul 2026

Steve

The young lady checking us in was very helpful and welcoming. She made sure we had everything we needed. We need extra towels later and she was more the eager to help us out as she had to run downstairs to retrieve them. No complaints. She was a very good representative of your hotel.
Also the valet was good. two glass bottles fell out when he opened the back hatch and broke a couple of bottles. This was my fault. He helped clean up the glass and was very courteous and made us feel at ease. Great employee.

8/10

Excellent

25 Jul 2026

Sharla

No change for the laundry the 4 days we were there. Halls needed vacuumed. Staff very friendly, No parking close by, valet parked everyday and it was nice, but got expensive. Rooms clean.

4/10

Poor

25 Jul 2026

Vasant

The room was small and breakfast was terrible.

6/10

Pleasant

22 Jul 2026

Lynn

No pool, we couldn't use our room card to purchase sodas or chips, $30 a day for vallet parking only, and only restaurant close by was in their basement area. We didn't use it.

8/10

Excellent

18 Jul 2026

Sharon

Nice room, clean and accessible. Food was good in restaurant- staff is by far your strong suite- I don’t like paying 30.00 a day for parking.

10/10

Exceptional

17 Jul 2026

Thea

.

Self

8/10

Excellent

16 Jul 2026

Rosilyn

Amazing stay staff were helpful, clean space and close to where we were going

Partner

6/10

Pleasant

16 Jul 2026

Skylar

They don't provide change for the laundry, so there's no way to use that amenity. The property itself isnt old, but it wasn't well maintained.

Self

10/10

Exceptional

15 Jul 2026

Michael

Great value!

8/10

Excellent

14 Jul 2026

kevin

The Front Desk staff are very accommodating and hospitable. Extremely friendly and always greet you when they see you. The only thing I had was the shattered window in the room. I suggest for best practice that maintenance ensures. The Front Desk folks are aware of such a condition in a room so they do not offer it to guests.

Self

10/10

Exceptional

14 Jul 2026

Tiffany

The customer service from when we first got there was awesome. Everyone from the gentlemen and the valet and the wonderful people at the front desk were polite and accommodating. I would definitely return and stay again.

Family_with_children

2/10

Poor

13 Jul 2026

Terrance

The trip started with the hotel attendant not placing my 3 rooms together even though she told me she would. When I questioned it I was dismissed by the attendant and then she called her manager to address me.

I was told that the attendant never has any issues and summarily dismissed by the manager on duty.

One of my rooms had a backed up sink and it was not corrected during my stay. My wife requested towels and they were never brought to her. She had to retrieve them from the front desk hours after calling to request them.

The was debris in the lobby and hallways. I just didn’t enjoy my stay here and will probably not go back.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Andrew

Great location, friendly staff, very clean room and comfortable bed. Definitely stay again!

Self

4/10

Poor

11 Jul 2026

Traci

Bar was awful.

10/10

Exceptional

10 Jul 2026

Fidelite Kanakuze Gabriela

I love everything, especially the front desk and valet employees.

Family_with_children

10/10

Exceptional

08 Jul 2026

Ramla

Very nice clean hotel, staff were very friendly as well. I highly recommend. I was satisfied with my stay.

Self

6/10

Pleasant

08 Jul 2026

Dodie

Parking was terrible! They hv parking but they want you to valet park. But you can park your own car which it is same price. We seen with our own eyes the guy park a car for someone and dragged the cone down a person car.

8/10

Excellent

07 Jul 2026

Olivia

Staff are friendly and helpful. Reserve room and parking together to get lower parking rate.

Self

8/10

Excellent

06 Jul 2026

donald

Affordable choice on edge of downtown. Closest hotel to several hospitals. Rooms are somewhat smaller than other downtown hotels. An acceptable choice for the value conscious and for those who don't mind walking a couple of extra blocks.

Self

6/10

Pleasant

05 Jul 2026

Rocksann

You have to pay 30.00 just to park on property

Partner

6/10

Pleasant

05 Jul 2026

Wiktoria

Nice hotel, friendly staff but unfortunately you have to paid $35 for the parking.

Partner

10/10

Exceptional

03 Jul 2026

Kim

I did not like the parking situation otherwise the day was great.

Partner

8/10

Excellent

30 Jun 2026

Neil

Enjoyed my stay, very clean hotel and rooms were great.

Con- slight language barrier at times with the valet team but car park was secure

Self

8/10

Excellent

30 Jun 2026

Ricki

Bar was closed

Self

10/10

Exceptional

29 Jun 2026

Mario

J

Self

2/10

Poor

28 Jun 2026

TaShaya

We paid for breakfast and didn’t get it because they didn’t have staff. I was told they will contact Expedia and get the breakfast amount refunded. DO NOT PAY EXTRA FOR BREAKFAST! We did eat breakfast one morning we were there and they brought the wrong meal and wouldn’t fix it. I’ll be contacting Expedia for a refund for the 2 days breakfast “wasn’t available”!
The bar staff and night shift cooks were ABSOLUTELY AMAZING! Nice, down to earth drinks were great night time food was amazing!
The overall hotel is a little unorganized. I would NOT book here agin!

Family

6/10

Pleasant

28 Jun 2026

Anna

The hotel was good for a quick trip through. Very clean and reasonably priced. We didn’t spend much time there to have much more to share.

Family_with_children

10/10

Exceptional

28 Jun 2026

Rebecca

The hotel could use some upgrades. And the parking is $36.00 a night. That is ridiculous.

Partner

10/10

Exceptional

28 Jun 2026

Edwina

Professional staff especially Valet Parking Attendant

Family_with_children

10/10

Exceptional

26 Jun 2026

Rachel

Excellent staff, very friendly and helpful. Rooms were clean and well kept. Location was perfect.

Partner

10/10

Exceptional

25 Jun 2026

Daylimar

Todo limpio y excelente atención!!

Family

10/10

Exceptional

23 Jun 2026

Benjamin

Clean room, great location with friendly staff.

6/10

Pleasant

21 Jun 2026

Rhonda

The property was clean but my bed linen was dirty. I believe it was just a stain that didn’t come out in the laundry but I think they should get rid of those. They did changed it though. I stayed several days and I don’t believe they changed the linen everyday nor did they clean the bathroom. So the hotel and room was nice but the cleaning crew needs to do a better job.

Self

6/10

Pleasant

20 Jun 2026

Amy

We stayed 2 nights and the first night we received a phone call at midnight from the front desk that my vouchers were available for breakfast. I was furious that they called at midnight. They could have been slipped under our door. There was no need to call at midnight.

Partner

8/10

Excellent

16 Jun 2026

Deborah

The Holiday Inn Downtown Louisville was a pleasant experience. We were not in the room except to sleep but all the staff were very helpful and pleasant and made us feel welcome. The rooms were clean, clean and clean! Valet parking was a little pricey and we had a late check-in so it was necessary.

Friends_and_family Family

6/10

Pleasant

15 Jun 2026

Hanoch

The property was clean, and most staff were pleasant and professional. Nesha at check-in was especially welcoming.

Several issues affected my stay. The upstairs guest balcony was closed, leaving only a street-level space where I was repeatedly approached by people asking for money and cigarettes.

Restaurant operations were inconsistent, and I received conflicting information about opening times and room charges.

The most serious issue involved duplicate charges on my card that remain unresolved.

When I raised the issue, the manager told me I was “not the type of person they welcome” and “not their ideal guest.” After many years of business travel, I have never been spoken to that way.

While the room was fine and many employees were kind, the billing issues and management’s comments overshadowed the positives. I hope the charges are corrected promptly and future concerns are handled more professionally.

Self

6/10

Pleasant

14 Jun 2026

Bradley

It took a couple of trips around blocks in the area to find the hotel entrance. Very poor signage. When we arrived at 5pm there was absolutely no one to be found. There was another couple who had arrived 10 minutes before we arrived. We waited ab15 minutes for someone to be at the desk. The person was very nice. Then we decided to have dinner in the restaurant there. We went there at 6pm and again, no one on sight. Went to the desk clerk and asked where the restaurant staff were hiding. She didn’t know and said for us to go and have a seat in the empty eatery. A few minutes later a person arrived. They were all very friendly.

Partner

6/10

Pleasant

14 Jun 2026

Brandon

Shower was terrible and no parking was valet only.

Partner

10/10

Exceptional

13 Jun 2026

Tatiana

For one night - the best choice

Self

2/10

Poor

13 Jun 2026

Brice

Didn’t like anything about that hotel

10/10

Exceptional

12 Jun 2026

Binkeung

Excellent hotel! Highly recommended!

Self

10/10

Exceptional

10 Jun 2026

Leah

When looking at the property before booking I did not notice that there wasn't any onsite self parking only valet. There is a parking garage about a block away. This is the only negative which was balanced out by the excellent price per night.

Partner

6/10

Pleasant

10 Jun 2026

Henry

Staff were very helpful and respectful.

When arriving, they tried to charge $36 per night for parking and force valet parking. After showing my Expedia reservation \"free parking\" they waived the fee. Also gave us two free drink cards.

We paid extra and reserved a premium room with queen bed. They tried to give us a very small non-premium room with a twin size bed, saying it was their premium room (AC not working in that room).
After talking with desk staff, they gave us a room with a king sized bed.

Room was not very clean. Hair in the shower (not ours), bug on the wall/floor and comforter had odd stains. Girl friend wanted to leave. We should have.

Partner

4/10

Poor

09 Jun 2026

Taylor

Check in seemed smooth with no issues, gave my ID and signed paperwork. checked in at 10 pm to stay local before my son’s procedure the next morning. Started getting calls at 1 am asking if I still needed my room. Front desk checked me in under someone else name. When I went to check out my reservation could not be found, they had someone else’s name connected to my room with the other information being mine, phone number, address, etc. When I checked out I was charged $20 for parking after I booked my room with the parking pass, but was still charged because they couldn’t find my booking because the names were changed in the system.

Friends_and_family Family

8/10

Excellent

08 Jun 2026

FARIGA

Wasn't able to secure parking AND breakfast. Had to chose between the 2, so we paid for breakfast and parked on the street for free since it was Sunday evening and paid for the meter via the parking app at 7am. We refused to pay $36 for valet.

Family

6/10

Pleasant

08 Jun 2026

John

We liked the clean room.

We didn't like the lack of parking.

The restaurant was a big disappointment. There were signs up saying they has a full service restaurant. But when we went in the first thing we were told was there were no buns for hamburgers.There wasn't a big selection anyway. So we ordered chicken wings and salad. But no salad . But The restaurant was set up very nicely.
When we went down for coffee the next morning....no creamer.
The staff was friendly but not overly concerned about the shortages except for the waitress. She was very embarrassed to have to say no to our requests.
We always stay with Holiday Inn when traveling and have always been pleased until this time.

Partner

8/10

Excellent

06 Jun 2026

Caryn

The room was fine, but small. The restaurant wasn’t great. The people were nice and helpful.

Family

10/10

Exceptional

02 Jun 2026

Bradley

Good hotel, $36dollar valet is a Lil steep

Self

4/10

Poor

31 May 2026

James

Room was clean, pillows felt like nothing. I find it offensive when a hotel charges $39 to valet park your vehicle in a lot attached to the hotel. Literally beside the hotel. How about not employing a person to drive my car beside the place im staying. And why not post the ridiculous price for this parking on the ad so someone can see it b4 they reserve the room. Won't be staying there or any other holiday inn. In the future.

Partner

4/10

Poor

29 May 2026

Tim

You have to pay to park at this hotel. They block the entrance and exit due to them wanting to park your car. It was said free breakfast that didn’t happen.

Partner

10/10

Exceptional

24 May 2026

Pramesti

Professional and friendly staff. Valet parking only.

Self

10/10

Exceptional

19 May 2026

Bill

The valet service was quick!

Self

10/10

Exceptional

19 May 2026

Brandy

Great location. Easy parking. Valet is not outrageous, and a parking garage just 1 block away! The staff was friendly. Bed very comfortable! Add in a made to order breakfast. This was worth the price!

6/10

Pleasant

17 May 2026

John

I have stayed at my fair share of Holiday Inn by IHG and I have found them to really good so I try to find one when Im out going out of town but this has to be the worst one. Booked our stay for 3 nights and added breakfast for an up charge for 2 day. We didn’t even eat at the restaurant the second morning because of the service. Service was bad for there only being 5 people in the. Server forgot things we ordered and just never brought them out. The Couple next to use ordered omelets with everything and only got onions. When they brought it up to the server he argued with the couple. We had dirty towels in the room and found ants on the night stand the night before we checked out. When I brought it up to the guy at the front desk Zulua?? He didn’t seem phased by it nor offended an apology. Lastly the fire alarm when off at 7:30 am for about 30 seconds followed by the sirens of a fire truck. So much for sleeping in.

Partner

10/10

Exceptional

17 May 2026

Angela

Great room, and very pleasant and helpful staff!

Business

10/10

Exceptional

17 May 2026

NICO

Great spot, close to everything. Plan for paying for parking would be the only thing I was Not aware of before my stay. Staff was super friendly.

Business

8/10

Excellent

15 May 2026

brad

It was clean and close to the sights I wanted to visit

Self

8/10

Excellent

15 May 2026

Marilyn

Had stayed here before so knew the bed would be comfy and the amenities to our liking. This time the room faced the front of the building and the traffic noise was terrible….request an even numbered room! Second day of our stay we did not have housekeeping service and had to track down towels and coffee for the room. Overall, it was the IHG experience we expected

Partner

2/10

Poor

14 May 2026

Rachael

The room wasnt clean. The room smelled luke sewage and cigarette smoke.

Partner

4/10

Poor

12 May 2026

Chelsy

The staff were all awesome besides the breakfast guy. I came down at 10:40am on Sunday and he said I could not order anything because they \"were about to close\". He should have just closed then if he was going to turn everyone away at that point. Ridiculous!

Bedroom was a little small, they should definitely put the TV up on the wall so you can have that table for extra stuff.

Partner

2/10

Poor

11 May 2026

Brittany

Money was taken from my from and the room was never cleaned

8/10

Excellent

11 May 2026

Mary

It was perfect for our needs with a queen bed, microwave, fridge and bathroom that was all we needed. Location was good. The parking, though, should be part of the listed price as $36 additional per night to park our car made the stay more expensive than it looked when we booked online.

Family

6/10

Pleasant

11 May 2026

Elli

I was completely underwhelmed with the breakfast. Overcooked eggs, cold toast, no butter, tissue paper thin bacon and no sweetner available for coffee or tea.

Family_with_children

2/10

Poor

11 May 2026

Gary

Check in at front desk took too long. Room too small for king bed and was like sleeping on a rock.
Shower stall was nice but water pressure was terrible. I would not recommend it to anyone.

Family

6/10

Pleasant

11 May 2026

Jacqueline

the staff was great. I enjoyed my stay there were some small items in the cleanliness of the room that bothered me. I did not eat there so I can speak about the food, I also did not use the other amenities.

Self

2/10

Poor

10 May 2026

Julia

The price was outrageous for this property. The parking was $36.00 per day even though we parked it ourselves . There was no assistance at all on Friday with the valet helping get our items in. I charged more than what was quoted. The Refrigerator did not keep our food cold and the ice machine was gone. Prior to calling I called about a late check in and was put on hold three times and hung up on. This was a horrible experience and I will never use the property again . It was a disappointment.

Friends_and_family Friends

8/10

Excellent

10 May 2026

Patricia

Overall the stay was good. Parking was too expensive so looked for alternatives near by. The first night we tried the restaurant downstairs and the service was not great. We were a larger group, but there was only one other couple there to be served. We waited a long time for just getting a menu and it took quite awhile for the food. There was only one person working as server and cook. The other issue that some of us had was not getting everything refreshed in the room...like cups, tea/coffee...I had requested a blanket which never did show up. Other than that, all was good. Staff other than the restaurant was helpful and friendly.

Friends_and_family Friends

10/10

Exceptional

10 May 2026

Herman

Very nice location.

Friends

6/10

Pleasant

09 May 2026

Cara

No complimentary breakfast, and Valet parking was $36 a night. The hallways were dirty, didn’t look like they had been vacuumed in days.

Family_with_children

6/10

Pleasant

08 May 2026

Stephen

Don't stay unless you like being in noisy downtown and having to pay for Valet parking

Friends_and_family Family

10/10

Exceptional

07 May 2026

Datoria

Amazing stay

Self

10/10

Exceptional

07 May 2026

Shelly

The staff was very friendly. The property was clean. We ate breakfast & dinner in the restaurant and the food was good. We also had a couple drinks at the bar and the bartender was very friendly.

Family

10/10

Exceptional

07 May 2026

Sonia

The breakfast was good. Room was nice. They wouldn't answer phone at front desk.

10/10

Exceptional

04 May 2026

Jason

Perfect location to walk to whiskey row and 4th street. Staff very very accommodating. They did a very nice job over derby weekend. no complaints at all.

Friends_and_family Friends

10/10

Exceptional

01 May 2026

mark

Awesome services

2/10

Poor

01 May 2026

Betsy

Food area smelled like a bathroom. No desire to eat there.

Friends_and_family Family

2/10

Poor

28 Apr 2026

Amy

Where do I begin? The live bullets in the parking lot, the car windows being broken, the door lock on our room that didn’t work and then we were told there was no other rooms. Then we had a dog bark for 2.5 hours to which we couldn’t reach the front desk because you only get a busy signal. Corporate was called then got us connected to the front desk to which they said, the guest is at a concert and won’t be home for over an hour. Then the hotel proceeded to over charge me by over $500. Now I’ve been fighting to refund my money for two days.

Family_with_children

6/10

Pleasant

26 Apr 2026

Justice

Okay

Self

8/10

Excellent

26 Apr 2026

Jeffrey

Yes

Family

2/10

Poor

25 Apr 2026

Arica

The room was great and just fine. Breakfast in the morning was horrendous. There were brand new employees on an understaffed team for a Saturday morning rush. It was a complete disaster. The food took forever, we didn’t get the right orders, food was cold or burnt, put ice in orange juice, it was all around terrible. The staff did the best they could, but without proper management structure, it was horrible.

I won’t ever stay here again.

Family_with_children

8/10

Excellent

25 Apr 2026

Monica

Clean rooms, front desk staff was missing when checking out, coffee pods missing from room. Self parking options were good also. Recommend EV charger onsite.Thank you.

Family_with_children

8/10

Excellent

24 Apr 2026

Napoleon

Food too expensive. Parking too expensive as well

Self

4/10

Poor

22 Apr 2026

Andrea

You got to pay for valet parking and most of the parking is not on site, so you have to walk to get anything in your car, and the parking is 40$, wasnt listed that you had to pay for parking when I booked this room.

Friends

10/10

Exceptional

22 Apr 2026

Justin

Amazing breakfast

Self

10/10

Exceptional

20 Apr 2026

Pamela

Great location for the rate. We came during the weekend of the Thunder airshow and the fireworks could be seen from hotel. The bartender was so hilarious and made great drinks.

6/10

Pleasant

20 Apr 2026

Vinnie

I did not like that there was a valet parking fee of $36.00. When we travel we look for places that have parking. We booked months ago and they implemented this valet 2 weeks ago. We had already paid for the night and couldn’t get our money back or we would have left. The parking lot is 5 feet away. I looked out my window to see my car parked under where I was staying. A total cash grab in my opinion. They do not charge you to get your car out, but they also don’t care how they get your car to you. While waiting the 30 seconds for the valet to walk around the building a car had stopped in front of the entrance. Instead of the valet waiting a few seconds, he took it over the curb to get it to us. This place does not need a valet and should be ashamed of themselves for charging a valet fee. As for the location, great location to get to food areas but to sleep there is almost impossible to. You hear every car passing, sirens all night and people yelling outside at all hours of the night.

Partner

8/10

Excellent

20 Apr 2026

Duangkamon

They should have room service or at least have the phone that guest can call directly to order the food from restaurant. I have to call front desk and staff is so helpful by running to the restaurant and order food for me.

Family

8/10

Excellent

19 Apr 2026

John And Gloria

The location was great but, the valet parking sucked bad. Had to wait every time coming in and going out.

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Jeffrey

Overall my stay was unremarkable except for the 10 minute delay I had in checking in because the front desk staff didn't seem to know what they were doing / were oblivious to the line of guests forming.

6/10

Pleasant

18 Apr 2026

Cassie

Bartender was super friendly and helpful. Small sitting area outside was nice. No ice available on our floor.

Friends