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Sheraton Louisville Riverside
Jeffersonville - IN · United States
700 West Riverside DriveView location
8.2/10Excellent1,000 Reviews
Cleanliness8.4/10 8.4
Service8.8/10 8.8
Comfort8.6/10 8.6
Condition8.2/10 8.2
Neighborhood8.8/10 8.8
Amenities7.6/10 7.6
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Sheraton Louisville Riverside
Enjoy a relaxing stay at our 180-room hotel in Jeffersonville, conveniently located near the Falls of the Ohio State Park and offering complimentary area shuttle service within a 1-mile radius.
Unwind in our indoor pool, stay active in our 24-hour fitness center, or explore local attractions like Schimpffs Confectionery and the Big Four Bridge. Indulge in delicious meals at Riverside's Cafe, or take advantage of our room service. Relax with a drink at one of our three bars/lounges.
Start your day with our daily buffet breakfast (fee applies). Business travelers will appreciate our complimentary wired and wireless internet access, 24-hour business center, and 8, 000 square feet of meeting and conference space. Each guest room features an LCD television, premium bedding, and designer toiletries.
Free self-parking is available onsite.
Show less
When you stay at Sheraton Louisville Riverside by Marriott in Jeffersonville, you'll be on the waterfront, within a 5-minute drive of Falls of the Ohio State Park and KFC Yum Center.
This hotel is 1.9 mi (3.1 km) from Muhammad Ali Center and 2.1 mi (3.3 km) from Louisville Slugger Museum. Stay in one of 180 guestrooms featuring LCD televisions. Your bed comes with down comforters and premium bedding.
Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms have designer toiletries and hair dryers. Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Jeffersonville?
This hotel has 8000 square feet (743 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
Anytime
Check-out until
12:00 PM
Minimum check-in age
21
Hotel policies
No cribs (infant beds) available
Car recommended
LGBTQIA+ friendly
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 36
Pet max weight (per pet) in lb is 80
Only dogs and cats are allowed
Maximum number of pets per room 1
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets cannot be left unattended
Important information
-
You need to know
- Up to 3 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- A car is recommended for transportation to and from this property.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. The property’s Club Lounge is closed Friday-Sunday.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
21
-
Optional fees
- Fee for buffet breakfast: approximately USD 14.99 for adults and USD 9.95 for children
- Pet fee: USD 50 per accommodation, per stay
- Service animals are exempt from fees
- An in-room refrigerator is available for an additional fee
- Rollaway bed fee: USD 20.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
Portuguese
English
Spanish
Nearby attractions
Ohio River Valley
0.1 km / 0.1 mi
Falls of the Ohio State Park
0.6 km / 0.4 mi
Ohio River
1.5 km / 0.9 mi
Big Four Bridge
1.7 km / 1 mi
Clark Memorial Hospital
2.2 km / 1.4 mi
Derby Dinner Playhouse
2.3 km / 1.4 mi
KFC Yum Center
2.4 km / 1.5 mi
Atlantis Waterpark
2.5 km / 1.5 mi
Whiskey Row
2.5 km / 1.6 mi
Actors Theatre of Louisville
2.5 km / 1.6 mi
Kentucky Center for the Performing Arts
2.9 km / 1.8 mi
Evan Williams Bourbon Experience
2.9 km / 1.8 mi
Riverfront Plaza Belvedere
2.9 km / 1.8 mi
Kentucky International Convention Center
2.9 km / 1.8 mi
Fourth Street Live!
3 km / 1.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 180
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wired Internet
- Wi-fi
- Car hireExtra charge
- Airport Shuttle
- Room service
Show 29 more facilities & services
- Laundry service
- Multilingual staff
- 24-hour securityExtra charge
- Bellboy service
- Fireplace
- Hotel safe
- Lift access
- Newspaper stand
- Shop
- Concierge
- Newspapers
- Luggage room
- Clothes dryer
- Bar
- Restaurant
- Smoking areaExtra charge
- Poolside snack barExtra charge
- Conference room
- Meeting room
- Business centre
- Indoor freshwater pool
- TV lounge
- Hot tubExtra charge
- Breakfast
- Snacks
- Non-smoking establishment
- Minimum check-in age: 21
- Fitness
- Golf practice facilityExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 33 m²DBL.KG-1
Room overview
Non-smoking room- Room size
- 33 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Centrally regulated air conditioning
- Bathroom
Facilities with extra charge
- Hairdryer
- Ironing set
- Tea and coffee making facilities
- Internet access
- Housekeeping
- Soundproof room
- Toiletries
- Satellite TV
- Desk
- Extra beds on demand
- Pay movies
- Wi-fi
- Direct dial telephone
- TV
- Safe
- Individually adjustable heating
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySheraton Louisville Riverside
DOUBLE KING SIZE BED
Room photos
11 photosSelect a photo to open the full-screen viewer.
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 33 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-1
Room amenities
- Centrally regulated air conditioning
- Bathroom
Facilities with extra charge
- Hairdryer
- Ironing set
- Tea and coffee making facilities
- Internet access
- Housekeeping
- Soundproof room
- Toiletries
- Satellite TV
- Desk
- Extra beds on demand
- Pay movies
- Wi-fi
- Direct dial telephone
- TV
- Safe
- Individually adjustable heating
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE GUEST ROOMDOUBLE • GUEST ROOMDBL.GR
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySheraton Louisville Riverside
DOUBLE GUEST ROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM
Adult and child limits apply within the room's total guest limit.
Room code: DBL.GR
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDS • 1 Bedroom • 49 m²DBL.2D
Room overview
Smoking room- Room size
- 49 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom
- Centrally regulated air conditioning
Facilities with extra charge
- Extra beds on demand
- Hairdryer
- Direct dial telephone
- TV
- Internet access
- Tea and coffee making facilities
- Ironing set
- Individually adjustable heating
- Safe
- Wi-fi
- Pay movies
- Toiletries
- Desk
- Soundproof room
- Housekeeping
- Satellite TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySheraton Louisville Riverside
DOUBLE TWO DOUBLE BEDS
Room photos
6 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 49 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Room amenities
- Bathroom
- Centrally regulated air conditioning
Facilities with extra charge
- Extra beds on demand
- Hairdryer
- Direct dial telephone
- TV
- Internet access
- Tea and coffee making facilities
- Ironing set
- Individually adjustable heating
- Safe
- Wi-fi
- Pay movies
- Toiletries
- Desk
- Soundproof room
- Housekeeping
- Satellite TV
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Sheraton Louisville Riverside
100
reviews shown
Courtney
Staff was trying to make things work, but clearly the hotel is falling in to disrepair and needs a refresh. Pealing wall paper, light fixtures falling off the wall, lights that don’t work, and bugs.
Cathy
Conveniently located near Big Four Station Park. Clean and spacious rooms. Breakfast was available for $12.95. Room had a mini-fridge, but no microwave.
Katherine
Rooms were clean. Breakfast was only on Saturday- we were there Thursday morning and Friday morning and checked out on Saturday which was the morning with breakfast
Alicia
It was very good
Patty
Staff was distracted checking
Nikki
Room was clean but very outdated, with stains on the boxspring and lampshade. Bed was comfortable and room was large.
Kim
Room was clean and spacious.? Easy drive to Louisville
Michael
Hotel staff was great, in my opinion, the hotel is a little dated, given the condition of the bathroom, but the rooms were clean. I would stay again!
Jeremy
Hotel was nice and clean. Good location. Pool and hot tub were nice. Only complaint: if you are going to advertise three restaurants onsite, there should be three restaurants. Change your description profile. The El Nopal was excellent.
William
Nice place. Restaurant attached was great too
Aaron
The room could use some updating. And i get i made a lastb minute booking but 400$ for the room i had especially since i could tell it use to be a smoking room. The bed wasnt comfortable and i didnt even have a refrigerator.
Mary
Friendly helpful staff, clean rooms, well equipped gym. Easy parking & walkable to restaurants & town. Louisville just over the bridge.
Elizabeth
The room was tidy
Brian
Nice hotel. Friendly and helpful staff
kristi
Food was fresh
Bar b didn’t have a Liquor License
Bar b didn’t have a Liquor License
Jonathan
Staff was great, hotel was nice!
Jessica
The room was very clean. They even called up to our room to make sure it was up to our standards. All of the staff were friendly and helpful.
Patricia Darlene
Staff
Ashley
Staff was extremely friendly, helpful, and just exceptional all around. From check in to leaving the building we were greeted with kindness. Tim in club level was so kind and funny! I will definitely be staying here again, instead of the Galt House.
Michael
The room,staff and dining area was awesome. Strongly recommend this location
manuel
Room clean and staff friendly
Paul
Enjoyed staying in this hotel. Very polite and helpful staff!
george
The receptionist was not able to apply my bonvoy points for some reason. Can this be reviewed please?
cathy
Very comfortable room!!
Window's Really need to be fix or cleaned
Window's Really need to be fix or cleaned
Eric
We had to leave early due to a blizzard warning coming over the weekend. We contacted Expedia which contacted our hotel. Unfortunately they did not want to allow us to adjust our agreement. They have some decent views of Louisville though
Renee
Very impressive overall.
Anousack
Staff,
Jennifer
View was great, but the rooms desperately need updated. The carpet had stains and the bathroom grout needed cleaned. Overall, disappointed.
Claudia
Problem with key cards breakfast no better than hotels that offer free breakfast
kimberly
My bed was made with sheets and a thin blanket
Dustin
Room was clean and nice but the staff gave the impression you were a nuisance for stepping in the door
Karmin
Room had no soap and broken container holder in tub
Breanna
good staff
Jorge
Old hotel that keeps the scent.
Tony
Good
Leah
Clean room. Nice staff.
Semir
Clean place. Really friendly staff. Great place for exploring few local restaurants and hanging out
Leanne
Staff was great and we stay here every time we come down from Indianapolis. Restaurants are excellent.
Lisa
Nice hotel
Stephen
Room was dirty. Sink was cracked. Carpet should be replaced. General lack of maintenance. Very expensive buffet breakfast. Upstairs restaurant was closed or out of business. My wife and I dined there several times a few years ago and it was delightful then.
Cheryl
It was a beautiful view. Great staff. Club house breakfast not avaliable on weekend.
Amanda
The room was decently clean. Definitely dated and the carpet was stained. The hotel could definitely use an update. Staff was excellent.
Christine
Check in was easy. Shelton was kind and offered recommendations!
JOANN
Rooms were clean, it was an old hotel but very clean
Pamela
Yes
Zohra
The bathrooms were not clean, the shower products were empty. They bumped us into a smaller room without notice, ran out of rollaway beds and had to sleep on the floor for a night. Their breakfast was $13 and absolutely disgusting. Should just offer that as a free breakfast like everywhere else. Staff was nice.
Lawrence
Great stay. Very friendly staff.
Michelle
The front lobby is very well kept and clean. However the rooms need a serious update, deep cleaning and mold/mildew removal. Our first room had mold spot all over the ceiling over the beds. Thankfully Amiee, the nicest front desk employee did her best to find us a better room. After checking out 4 rooms we finally found that was mold/mildew free. Amiee apologized multiple time and even gave us vouchers for free breakfast. The breakfast and the wait staff were wonderful! We were able to us the shuttle van one time to get into downtown, otherwise Uber drivers were plentiful.
Mallory
Walking in the door there are beautiful light fixtures with spider webs and bugs all around the base. The beds are like sleeping on wooden pallets with springs poking you in the back. The shower wouldn’t drain and the hottest the water got was lukewarm. There was an issue with our toilet not flushing that we reported 3 times. Someone from maintenance would come ‘fix’ it and it would work okay for a little bit and then stop again.
Michael
Good location. Comfortable hotel
Liked the place. Good location to downtown and staff was really nice.
Michelle
Disappointed with the “cleaning” done in our room during our four day stay. The only “cleaning” done regularly was replacement of towels and trash removal and even the towel replacement was subpar bc we only got 2 new towels at a time when there were 3 of us. We never got a replacement of the bath mat. Bedding wasn’t replaced and toilet paper was never restocked. This isn’t the first Sheraton we’ve stayed at but it’ll likely be the last.
Baileigh
Great customer service! We stayed for a festival in Louisville. I went in and checked in early check-in, they confirmed the type of room I had booked and said nothing was available (completely understandable it was 9am) came back around 12:30am to check in to find out even after confirming room type they gave that room to someone else. The staff in the lobby was so helpful and booked us another room at no charge on top of just a double bed room. Would stay again!
Walter
It was excellent.
Vincent
I usually stay here when visiting Louisville, KY, just because Louisville is right across the Ohio River - very convenient.
Parking for this hotel is plentiful and free. They do have a shuttle as well, to & from Louisville Internation Airport, if I am not mistaken?
If you are an active person like me, I do a lot of hiking/walking & cycling, and the pedestrian bridge is 3 blocks away to walk or cycle across the river to Louisville.
The service by staff is awesome, and if you want to just chill along the river on the Indiana side, they have a really nice restaurant district with river views.
So I highly recommend this hotel. I'll be back there again in the future.
Parking for this hotel is plentiful and free. They do have a shuttle as well, to & from Louisville Internation Airport, if I am not mistaken?
If you are an active person like me, I do a lot of hiking/walking & cycling, and the pedestrian bridge is 3 blocks away to walk or cycle across the river to Louisville.
The service by staff is awesome, and if you want to just chill along the river on the Indiana side, they have a really nice restaurant district with river views.
So I highly recommend this hotel. I'll be back there again in the future.
Adam
Everything was fine.
Kayla
The only thing we didn't like was no refrigerator or microwave in the rooms. They had them available but it was for everyone. And I just don't like that.
The front desk person was really extra and didn't know how to work the system.
The front desk person was really extra and didn't know how to work the system.
Michael
Quick trip
Quick one night stay for a concert
Rebecca
Nice
The view was amazing. The bed was incredibly comfortable. The suite was carpeted. It was clean but I prefer washable floors. Carpet that been walked on by many kinda gives me the ick. I brought slippers though. Several windows were cloudy. Pictures look like there's a balcony but there's not. Oh, and no microwave in the room. You had to go down to the lobby.
Velma
Really like how close the dining options were to the hotel. We were able to walk to several restaurants.
The neighborhood was a little industrial looking, however, I did feel safe. I will definitely stay here again if I am ever in the Louisville area.
The neighborhood was a little industrial looking, however, I did feel safe. I will definitely stay here again if I am ever in the Louisville area.
Virginia B
Lovely Hotel
The only hotel in our experience in the world of 50 years of travel that provide 2 suitcase racks for your stay. Congratulations Sheraton. Lovely stay thanks.
James
Excellent location and spectacular view of the Ohio River! We enjoyed every minute of our stay. Highly recommend this hotel
Robin
It is very out dated. Carpet had stains. Wall paper a d base boards coming off.
AC and virw was great
AC and virw was great
Julius
Needs a lot of work!
The carpet in the rooms needs to be replaced asap.
The furniture is outdated and the wallpaper was peeling off. There was only one elevator working. There were no covers or pillows for the sofa sleeper. There was no cool water only hot or hotter.
The furniture is outdated and the wallpaper was peeling off. There was only one elevator working. There were no covers or pillows for the sofa sleeper. There was no cool water only hot or hotter.
Amber
A little outdated, the staff makes up for it!
Its outdated some but mot terrible. The staff went above and beyond!!
Bruce
Staff was great and very accommodating. Hank the concierge gave us some business cards for a couple restaurants that accepted them for free appetizers! Both places we were referred to had outstanding food and service.
Rojan
Good
Felicia
There was a big, gross, dark looking stain on the floor in the main walkway in front of the bed, the countertop in the bathroom wasn't cleaned and had gross residual water marks mixed with something else all over it. We checked in at almost 1AM after a long drive so I didn't mention anything to the front desk or take photos and we have stayed at this hotel before so it was upsetting because it hosts an event every year that we frequent.
Araylea
👍
Tara
It would not have been so disappointing of it did not say Sheraton or Marriot. Those names make you expect something nice.
Erica
Nice
Jason
Stayed there two weekend in a row. Pool was closed for weeks. Only one elevator worked and I got stuck in that one. A lot of yelling and fighting in the hallway on my floor.
Scott
Booked a king bed and got 2 queens. The hotel said because it was a 3rd party res, nothing they could do.
Rungtawan
.
Melissa
Staff was very friendly
Mitchell
Friendly people
Wonderful
Cathy
Very quiet
Sheena
Clean n great location, too bad breakfast is an added cost
robin
We love the location on the river. There’s a light changing walking bridge to enjoy at night. Goes from Indiana to Kentucky. Falls of the Ohio is less than a mile down the road with a nice park. Enjoyed our stay. Thanks
Abbey
I can’t believe this place had such a high rating when I went to book it. I don’t write reviews but there were too many bothersome things not to share. First of all, upon entering the room I could easily tell it had not been vacuumed in a while. There was obvious dog hair in the carpet and on the sofa bed. All of the coffee packs in the room were only decaf. Strange. We used the shower the first day. It wouldn’t drain. (But also too easily could spray out and flood the rest of the bathroom.) I asked the receptionist if someone could fix it while we were out the second day. They did send someone. The shower was cleaned out and towels refreshed but, again, it would not drain the second time. It was so gross taking a showering in standing water. I felt like I was going to leave with a fungus. The most outrageous experience of the stay was having breakfast one morning. My kids and I came down late, so we were the only ones. Breakfast was laid out, it looked like any other continental breakfast at a mediocre hotel. A woman greeted us and asked our drinks. We ate and only AFTER we were all done did she ask if we had a voucher for breakfast. I had NO idea that breakfast was not free. SO STUPID.
Oh! And the pool! Literal hairballs stuck to the walls. Built up dirt lying in standing water. And an overwhelming amount of chlorine in apparent attempt to give it a proper clean. The stairs into the pool were slimy. Ughhhhh
Oh! And the pool! Literal hairballs stuck to the walls. Built up dirt lying in standing water. And an overwhelming amount of chlorine in apparent attempt to give it a proper clean. The stairs into the pool were slimy. Ughhhhh
Mitchell
Wonderful and friendly
Tricia
Beautiful place on the River
Check in staff, Rolanda was an excellent host. She made us feel so welcome and comfortable. The Hotel is older and lacks a few things we are accustomed to in newer hotels, such as in room microwave and mini- fridge, but it makes up for that lack with Charm and an elegance and ambiance you don’t find with more modern hotels. The surrounding area was absolutely beautiful! We enjoyed the river view and short walk to the park and ice cream shop. The local restaurants were excellent (UPLAND, great pizza and fish)
Matthew
Property has deteriorated over the years…once was an outstanding gem…clearly investments have not been made…just a worn property
Larry
Very clean rooms. Staff was very helpful. Great value. Bed was amazing.
Jill
Sheratons are generally a bit outdated after Marriott bought them. Almost like the afterthought, but this one was pretty good. We travel with dogs so we appreciate them being welcomed. There were a couple of restaurants really close that also accommodated dogs. We walked down the street for ice cream after dinner from the hotel and felt safe. The hotel itself was right on the Ohio River and we had a great view of Louisville.
Amaya
Loved the bar and the room was very clean
Annie
Front desk worker was so kind and helpful!
Sonia
Great views and location
Elizabeth
Very nice room.
Patricia
Came for Abby Rd. Disappointed they didn’t have a refrigerator or microwave
Brian
Bad stay.
Our first room, ont he 5th floor upon check-in had either burn your skin hot water, or blistering hot water. It took 11 attempts, 9 from the room phone, and 2 from our cellphones before the lady at the desk finally answered. Maintenance came in about 10 minutes, told us we'd have to change rooms, and he noted how red my wife's skin was from the hot water. So the hotel moved us to room in the 7th floor. When we got to that room, we called to ask about room service, no one answered after 9 attempts. So we went to the lobby on the 1st floor, we saw the clerk, Cari, sitting at the bar and told her we tried calling. She sarcastically replied \"I heard it ring\", as to say she didnt want to answer it. Also, before we asked her, we heard her sitting at the bar talking about my wife getting burned by the water to the bar attendant, which is unprofessional. When i asked if she had a card, she loudly, and rudley said \"No\"and handed me a card of the room supervisor. Also, unless you stay on the 9th or 10th floor there are no microwaves, or refrigerator. And they hold money on your card for room service, which they don't tell you is only for snacks from thier small store on the 1st floor by check in. Nice pool and hot tub, and there is EL Nopal inside the hotel and other restaurants within close walking distance, and very close to the river.
Verified traveler
Didnt have a mini fridge in room or even a microwave. Breakfast bar wasnt ready right at 630 like it should have been.
Donna
Very Friendly and helpful staff.
Patricia
Clean and quiet!
Dylan
The staff was amazing and made me feel right at home. I’ve stayed across river in Louisville many times and never had staff as friendly as at the Sheraton in Jeffersonville. Such a pleasant experience, I will be back.
Cheryl
Decent Stay, Friendly Staff
While I had the best nights sleeps, the bathroom (toilet specifically) was not so comforting as it was a bit dirty. Aside from that, the service was great.
michelle a.
We will definitely be coming back next time we need to be near downtown Louisville.
Samuel
I liked convenient location to Louisville and fitness center
Eric
The hotel was extremely clean and beautiful. The staff was amazing, friendly, and professional. Thank you for ending our trip on a high note that started out as a complete nightmare.
Pam
Mattress was beyond uncomfortable and shower facet handle fell off when touched. Front staff upon checkin was not very personable and to charge $4 for a 20 oz bottle of water is ridiculous. First and last time staying g at Sheraton.
Tammy
I reserved over a month ago a king room with a hide of bed couch when I got here I got a little bitty room with two full beds not what I paid for and no one seemed to care. Also, there were fingernails in my windowsill garbage outside my door, no tissues and no conditioner in the bathroom.
Location & surroundings
Sheraton Louisville Riverside
700 West Riverside Drive, Jeffersonville, United States
Hotels Nearby
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Sheraton Louisville Riverside
106 hotel photos
