Name: Crowne Plaza Louisville Airport Expo Ctr By IHG
Address: 830 Phillips Lane, Louisville, 40209, US

Crowne Plaza Louisville Airport Expo Ctr By IHG

Louisville - KY · United States

100 reviews shown

10/10

Exceptional

20 Jul 2026

Richard

Staff was terrific. Lisa at Al’s needs a raise. She is fabulous.

6/10

Pleasant

20 Jul 2026

Amanda

Just needed a clean place to crash for a night. The hotel is updated and looks nice! The only downside was the smell. It’s a non smoking facility, but the entire hotel smelled of smoke from the moment I walked into the lobby. Disappointed with that, but otherwise a really nice hotel!

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Maggie

The hotel was very nice. We got rained out at Kentucky Kingdom and just grabbed a night to rest before the drive home. Would definitely stay here again. Was sad that the pool wasn’t opened up so my grand kids could swim. It said it opened at 9 am. I asked the front desk was it opened she said yes and told me how to get access but when we finally figured out how to get our room key to open the gym door to get there the gate was locked.

Family_with_children

10/10

Exceptional

15 Jul 2026

Brigette

Stayed here twice. Excellent!!!! 10/10

Partner

6/10

Pleasant

14 Jul 2026

Liberty

I did not like that i paid 504 for 2 nights and had no microwave

Family_with_children

8/10

Excellent

13 Jul 2026

Margaret B

Nice sized rooms

Family

8/10

Excellent

13 Jul 2026

Terrie

Was a nice stay

Friends

4/10

Poor

13 Jul 2026

Alexander

Very noisy air conditioner. Called maintenance and cannot be fixed?! General conditions of the hallways were dusty and full of litter. Housekeeping leaves piles and piles of sheets and linens in the hallways for most of the day. No doormen around to assist with bags. No more Crown Plaza hotels!

Partner

10/10

Exceptional

10 Jul 2026

Gary

The interior pool room was very hot. Along the baseboards and corners carpeting were a little dusty but all in all the hotel was nice and the shuttle driver was nice too Give us a ride to Kentucky Kingdom.

Family_with_children

10/10

Exceptional

09 Jul 2026

Crystaline

It was a great experience being at Crowne Plaza hotel

Family_with_children

10/10

Exceptional

09 Jul 2026

Oseas

Really nice attention, and clean areas!!

Family_with_children

10/10

Exceptional

09 Jul 2026

Eunice

Very good 👍

10/10

Exceptional

08 Jul 2026

Jessica

The first room we were put in was very warm and we called down to the front desk who sent maintenance up and he showed up QUICK! Come to find out, the ac unit was frozen over and that’s why it wasn’t working. He got us a new room right away, and our new room was perfectly cool. The breakfast was delicious as well so I’d say paying the extra for that is the way to go. I would 100% stay here again while in the area!!

Friends_and_family Family

8/10

Excellent

08 Jul 2026

Rebeca

The Hotel itself was excellent, great location. My only complaint is that at checking make sure to ask regarding amenities, otherwise there is no mentioned of them. (For Breakfast, the pool, Wi-fi...) Also, make sure to ask regarding cleaning the room, I requested for my room to be clean twice, but it wasn't.

10/10

Exceptional

07 Jul 2026

Michael

The hotel accommodations were excellent. However, there wasn’t a microwave in the room, a relatively minor inconvenience. Everything else was on point.

10/10

Exceptional

06 Jul 2026

Marvys

6/10

Pleasant

06 Jul 2026

Ashley

When I arrived the lady at the desk was nice. when I got to the room one of the beds had bugs (not bed bugs)on it and one pillow was stained. The shower hooks in the bathroom were rusted. The shift had changed we asked for towels and never got them.

Family_with_children

8/10

Excellent

06 Jul 2026

Hifa

There wasn’t a breakfast and the restaurant on site

10/10

Exceptional

06 Jul 2026

Jayleen

Beautiful

10/10

Exceptional

06 Jul 2026

Mefreh

I like it

Family_with_children

6/10

Pleasant

06 Jul 2026

Shari

A/C couldn’t be adjusted. Room was too hot to sleep, fan was loud and wasn’t blowing any cold air into room. Sheets were stiff. Pillows were small and hard. Airport shuttle was prompt. Front desk staff were nice.

10/10

Exceptional

06 Jul 2026

Carmen

Great hotel room, clean and bright, everything we needed for our stay.

Partner

8/10

Excellent

05 Jul 2026

Christopher

Room was good, pool was great, breakfast in Al's Table was delicious, area/location was perfect for us. The ONLY downfall was no microwave in the room. Anytime we wanted to heat something up we had to walk down to the lobby and that was a hike.

Family_with_children

8/10

Excellent

05 Jul 2026

Diane

it was very noisy on the next floor as that was where the pool was. Lot's of kids yelling and running in hallway past 10 PM.

Family

2/10

Poor

05 Jul 2026

Charisse

If you can stay anywhere else; go there. The greatest part about the hotel was Alecia that was at the front desk; she made the stay enjoyable.

Family_with_children

4/10

Poor

05 Jul 2026

Sofia

The staff was nice, but the room and hallway smelt moldy. It looked like the room previously flooded. The doors were warped at the bottom. Not the cleanest.

Family_with_children

10/10

Exceptional

05 Jul 2026

Christopher

This was just what we needed prior to flying out early morning.

Friends_and_family Family

2/10

Poor

04 Jul 2026

Robert B

The bathroom was a terrible duty. I'm so disappointed. You can ask the staff. I couldn't sleep because of the bad smell. If you need a picture, let me know 💔

6/10

Pleasant

04 Jul 2026

Javier

Property was clean overall, close to airport. Friendly staff. It does seem that they are slacking in maintenance at the room level. Attention to details seems to be lacking from maintenance to cleaning.

Family

10/10

Exceptional

03 Jul 2026

Aja

Pool is exceptionalll!! Loved it. Breakfast was hit or miss.

10/10

Exceptional

03 Jul 2026

Hollie

Stayed for a night before an early flight and took advantage of the free airport shuttle. Very clean room. Would stay again!

Partner

10/10

Exceptional

03 Jul 2026

Richard

Great staff and property

Partner

2/10

Poor

02 Jul 2026

Rebecca

Started with super late check in. They kept telling us the room wasn't ready. We finally gave up after sitting in the lobby 2 hours past check in time. We left and came back at 11pm, checked in, went to our room. Room had no bedding for pull out sofa so waited 30 min on that. When they brought the rollaway, we opened it to find blood all over the sheets. GROSS! waited another 30 min while we demanded another room with clean bedding. Will never stay here again.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

James

Nothing

8/10

Excellent

30 Jun 2026

PAMELA G

Only complaint was no microwave in room

Self

8/10

Excellent

30 Jun 2026

Louis

I loved the convenience to the airport.

Self

10/10

Exceptional

29 Jun 2026

Lefter

Excelente área, cerca de todo !

8/10

Excellent

29 Jun 2026

Susan

All staff was great except the person who would not send the shuttle to Churchill Downs for me after the last race of the day because she said there had been prank calls and they were not sending the shuttle to the track. I gave her my name and room number. I was not a prank caller. Still no shuttle service. Had to call an Uber which did not work out. Then called Lyft. I was in the rain for over 30 minutes before I got to the hotel. This was irritating as you can imagine.

Coffee machine in room did not work. I reported it on checkout, as well as moisture on the carpet by the window. It was a first-floor room. I think it was leakage due to the rain.

Housekeeping I give a B. There was a tag on the floor by my door the whole time I was there. Vacuuming needs to be done better by the edges of the carpet.

Food I give a C. Staff at restaurant an A.

Overall, the location of the hotel is superb as close to the airport and Churchill Downs. Hence four stars. I would stay there again.

Self

6/10

Pleasant

29 Jun 2026

Mike

The main elevators were broken and no one ever answered for housekeeping.

Family_with_children

8/10

Excellent

29 Jun 2026

David

It was a great visit, I'll stay there again.

8/10

Excellent

29 Jun 2026

alvin

No microwave oven

Family

10/10

Exceptional

28 Jun 2026

Jessie

Everything was wonderful, beautiful cleanliness staff was wonderful. No complaints.

Business

8/10

Excellent

28 Jun 2026

Deborah

Breakfast staff excellent. Room was clean but bathroom lacked towel racks for drying and water bottles cost a ridiculous $5.

Partner

8/10

Excellent

28 Jun 2026

Bryce

This was fine for an airport hotel. So, I've rated it as such, but I do have a complaint. The positives were that the shuttle to and from the airport was very quick and efficient. The room was clean and the staff were friendly. My only complaint is that this is one of those hotels that locks the climate control to a certain temperature and won't let you set it past that. I get trying to conserve energy, but let's be real, they're just trying to save money on their energy bills by forcing people to keep their rooms warmer than they'd like... Some people are hot sleepers and would like the room on the cooler side overnight. On that same note, the \"constant fan\" setting didn't do anything, so if you're a light sleeper and like to have a fan on, prepare for the AC to cluck on and off 100 times in the night because the constant fan setting doesn't actually do anything. As a person who spends 50+ nights a years in hotels, it irks me when an upscale, premium brand, which the Crowne Plaza is, places these types of restrictions on their climate control units. Anyway, overall the hotel was fine. You shouldn't not book it if it fits your price range, but if any of that matters to you.

2/10

Poor

27 Jun 2026

Jennifer

I tried to call and cancel my reservation over the phone and was told I needed to do it online. Then when I tried to do it online, it said I needed to call the hotel so it was just an endless circle and then I got charged for a night anyways after all. A waste of money for a day I didn’t even want.

8/10

Excellent

27 Jun 2026

Alexandra

The staff was extremely accommodating and helpful! Very clean place.

Friends

10/10

Exceptional

27 Jun 2026

Danielle

Great environment

Self

8/10

Excellent

26 Jun 2026

BRADLEY

The rooms were a wonderful surprise! Quaint, clean, great AC, perfect!

The only improvement we would recommend is vacuuming the halls better. Other than this, OUTSTANDING!

Partner

10/10

Exceptional

25 Jun 2026

Jetendrakumar

Front desk staff was very helpful.

Family

8/10

Excellent

25 Jun 2026

Kyle

The Crowne plaza was an excellent property that was clearly preferred by large groups. While it was just me and my traveling companion, we found the staff to be accommodating and responsive when we needed something.

Friends

10/10

Exceptional

25 Jun 2026

Kristin

This place was amazing. We were able to stay in a suite as there was 5 of us. Very comfortable, clean, modern, and stylish. Loved that we were able to grab a Starbucks in the lobby before we left. The hotel and hallways smelled amazing! Wish I would have asked what air fresheners they use!
Would stay here again.

Family

6/10

Pleasant

25 Jun 2026

Julieanne

Unfortunately my check in was a 45-55 min wait due to all the check ins for the overdose convention and then a water main broke so no water ok our last day so when we came home from the water park we couldn’t shower but we sucked it up and stayed anyway. No discount was offered but otherwise the stay was good

Family_with_children

10/10

Exceptional

25 Jun 2026

Anjanette

This was my first time at the hotel and choose it and booked online for one night. I was very impressed with the hotel upon my arrival and checking in and would stay here again when in Louisville. It was very convenient for us to get to our event that night.

Friends

8/10

Excellent

25 Jun 2026

Jaime

The room was great!

10/10

Exceptional

24 Jun 2026

David

Wish I could give more stars! If every hotel was like this, traveling wouldn’t be so uncomfortable. Price- bedroom- cleanliness- staff- all 1st class. Thank you!

Family_with_children

10/10

Exceptional

24 Jun 2026

Jamiel

The place was clean

Self

10/10

Exceptional

23 Jun 2026

Casondra

No issues, staff was very professional and helpful!! Rooms were very clean and comfortable and if I needed to stay in that area again, I would choose this hotel.

Family_with_children

10/10

Exceptional

23 Jun 2026

Taft

I thought the hotel was very nice. A little bit dated but clean. The front desk staff was very nice. The room was huge because opted for the bigger room with a king bed. I would stay there again. The breakfast was just ok.

Partner

8/10

Excellent

22 Jun 2026

Patricia

Only hiccup was our rooms ac stopped working the second night. Staff quickly sent someone to try and fix the issue. After it wasn’t able to be fixed they switched us to a different room.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Amy

Had a great time sitting in the courtyard. Room was excellent. Waitress was friendly and helpful. Restaurant was out of several items.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Richard

A great value close to the airport. Friendly staff, well maintain facility.

Partner

6/10

Pleasant

22 Jun 2026

Larry

Lots of guests Saturday thru Sunday morning but lots of garbage piled up today at the entrance was slow to clean the entrance area. Lots of people camped outside the entrance smoking cigarettes, very low class looking. Also their only microwave available to the public in the lobby was broke and they provided no other replacement except a sloppy handwritten sign over it saying not working. Surely this hotel has another microwave somewhere they can find to help guests. All rooms do not even have this basic appliance most everyone today needs in a hotel stay. A cheap feel this was. The hotel pool while a beauty closed at an early 9pm, which was unfortunate because the hotel was full to capacity with guests and on a Saturday night wanted to use the pool but gates closed early. No explanation given. Leaves a lot to be desired and will consider other area hotels next time.

10/10

Exceptional

21 Jun 2026

Raymond

Clean and professional

Family

10/10

Exceptional

21 Jun 2026

Malik

The room was clean and staff was excellent!

8/10

Excellent

21 Jun 2026

Marcus

Clean and spacious room for a family of 4-5. Breakfast not included when booking a room.

Family_with_children

6/10

Pleasant

21 Jun 2026

Robyn

Place looks very dingy on the outside. Lobby was nice. Hallways to the room had a lot of bags of trash like there was a party. Room was large but the a/c unit was so loud and never turned off. Place was just ok nothing special.

Self

10/10

Exceptional

21 Jun 2026

Brady

Good staff and hotel. Right near the expo center which is where our event was.

Partner

4/10

Poor

21 Jun 2026

Ladaijah

I was suppose to check in at 3pm. Wait almost hour to check in. No one seemed to notice when my room would be ready and the people on the phone checking with front desk was very rude.

Self

10/10

Exceptional

20 Jun 2026

Paul

Great experience

10/10

Exceptional

20 Jun 2026

Shane

Very satisfied with this property. I will choose this hotel again.

Family_with_children

4/10

Poor

20 Jun 2026

Donnella

Fridge didn’t work whole three days complained nothing was done .They had water leak couldn’t use shower or toilet for shower the whole day .They compt hotel gl another hotel and they charge me 254.00 waiting for my refund still..what a mess

Partner

10/10

Exceptional

20 Jun 2026

milton

Hospitality !

Family_with_children

10/10

Exceptional

20 Jun 2026

Caratha

Front Desk exceptional service.

Self

10/10

Exceptional

19 Jun 2026

April

Room was bare essential. In that had beds with just sheet, pillows & thin cover. Desk with chair, had tv, but no comfy chair, no refrigerator or microwave or coffee maker, no breakfast service area. Was adequate, clean & priced ok.

Family

10/10

Exceptional

19 Jun 2026

Ryan

Great place to stay with easy check in.

Family_with_children

10/10

Exceptional

19 Jun 2026

Tara

Nice, clean and helpful staff.

Business Self

10/10

Exceptional

19 Jun 2026

Shalini

Large rooms. Clean. Warm staff.

Friends

10/10

Exceptional

18 Jun 2026

Djouliana

It’s a great place I love it

10/10

Exceptional

18 Jun 2026

lester

Room was clean great pool and staff

Family_with_children

10/10

Exceptional

18 Jun 2026

Jean

Very clean, comfortable and well kept.

Friends

8/10

Excellent

17 Jun 2026

brian

Airport convenience, nice gym ,big rooms and lots of parking spaces

Self

10/10

Exceptional

17 Jun 2026

Malika

Great stay!! Wonderful bartenders at the bar inside hotel! Great food as well!

Self

8/10

Excellent

17 Jun 2026

Tiffany

The room was really nice and the pillows were amazing! The stairwell carpet was dirty, and the water temperature wasn't as hot as it should've been, but I was overall pleased. The staff was very pleasant.

Business

10/10

Exceptional

17 Jun 2026

James

This is now standing hotel, which I will be visiting on my next trip on the 29th of this month

Self

10/10

Exceptional

16 Jun 2026

Yawa

Excellent hotel

8/10

Excellent

16 Jun 2026

Evan

Very nice and clean hotel.

Family_with_children

8/10

Excellent

16 Jun 2026

Zack

Very clean with professional staff.

Friends_and_family Friends

8/10

Excellent

15 Jun 2026

Jeff

Great place. Great price for a big hotel. Breakfast was wonderful. Worth the extra money. Only thing, we had no soap in the shower

Partner

2/10

Poor

15 Jun 2026

Jeffrey

This hotel is very dated. The floors and elevator were dirty. Over 500 rooms with ONE working elevator. We stayed on the 6th floor and had to walk the stairs, up and down, to leave the room. The AC barely worked. It ran all night and the room got warmer. It was 74 and felt like 84. We contacted maintenance and got zero resolution. We got very little sleep. I would never stay here again. I would sleep in my car first.

Family

10/10

Exceptional

15 Jun 2026

Michael

2nd shift Check in staff was amazing and helpful.

Friends_and_family Family

8/10

Excellent

15 Jun 2026

Nathan

Staff was amazing.

Family_with_children

10/10

Exceptional

14 Jun 2026

Christopher

All staff were helpful and the place is clean.

Family

10/10

Exceptional

14 Jun 2026

Melissa

Loved our stay at the Crown Plaza! We were able to enjoy the courtyard with friends, stock was kind, and the location was perfect! The room was nice and clean and housekeeping did a great job.

Partner

8/10

Excellent

14 Jun 2026

Rhonda

Very nice place to stay

Family_with_children

10/10

Exceptional

14 Jun 2026

Patricia

Easy on and easy off interstate. Great staff and clean hotel.

Partner

10/10

Exceptional

13 Jun 2026

Paul

Excellent and professional staff. The property was excellent and clean. It was crowded and parking was a little hectic, but manageable.

Family

10/10

Exceptional

13 Jun 2026

Ashley

Great place for baseball tournament

8/10

Excellent

12 Jun 2026

Michael

The hotel was clean, with the exception of finding a hairball in our room. Other than that we were very pleased. The pool hours were a downer, pool closed at 9:00pm and didn’t open until 11:00am so we were unable to swim before checking out.

Family_with_children

10/10

Exceptional

12 Jun 2026

Jennifer

Clean room, pleasant and helpful staff. Older facility but nice

Family_with_children

10/10

Exceptional

12 Jun 2026

Robert B

Cleaning room and bathroom