Name: Residence Inn Louisville Airport
Address: 700 Phillips Ln, Louisville, 40209, US

10/10

Exceptional

02 Jul 2026

Patricia Anne

A wonderful experience for my family adventure

Family_with_children

2/10

Poor

26 Jun 2026

Martin

The hotel itself was great The staff was great simple one of the ladies was kind of crabby at the front desk but that's besides the point but the guest in his hotel with the most unruly guest I've ever seen at the pool after 10:00 p.m. one quiet down parents not controlling their kids kids rolling the pool furniture in the pool it was ridiculous I never experienced anything like this and I travel a lot sorry to say I'll make sure I never stay at this resident Inn again

10/10

Exceptional

19 May 2026

Kristian

Good breakfast and convenient to the Expo center

Family

10/10

Exceptional

12 Apr 2026

Eddie

Everything was perfect! Room was clean and stocked. Staff was friendly. Breakfast was fresh and pretty decent. Would definitely stay again when in the area.

Family_with_children

8/10

Excellent

04 Apr 2026

tanya

Room was very clean. Bed was a little hard. Staff was nice. Breakfast was ok.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Darnell

The stay at the hotel was very memorable. I loved the selection of breakfast and the cleanliness of the dining area. The room was very clean and comfortable

Partner

10/10

Exceptional

01 Apr 2026

Kyle

Staff was amazing, property was nice and clean, room was clean and comfortable, breakfast was great!

10/10

Exceptional

28 Mar 2026

Brett

Easy check in, friendly staff, spotless room and a free breakfast. A+.

Self

10/10

Exceptional

19 Mar 2026

Mark

Great rooms

Partner

6/10

Pleasant

08 Mar 2026

Leonardo

Yes, but small one

10/10

Exceptional

19 Feb 2026

Gabe

Clean. Good breakfast. Friendly staff

Friends_and_family Friends

10/10

Exceptional

16 Feb 2026

Glenn

Excellent in all areas no complaints

Friends_and_family Friends

10/10

Exceptional

15 Feb 2026

chris

Staff

Business Family

10/10

Exceptional

31 Jan 2026

Jeffrey

Great location, decent room and breakfast.

Stayed two nights for a convention at the expo center. Easy to get to. Breakfast was MUCH better on Friday morning than Saturday. I wonder why?
More choices and variety the first day.

Easy and convenient and reasonably priced. Bonus was on site Tesla charger.

Business_and_leisure Self

2/10

Poor

10 Jan 2026

Marina

The staff were good but the room had been smoked it by a previous visitor and it reeked so bad. They should have put that room out of commission until it was handled.
I was in that room for two days with a loud ozonator on and off but the smell was unbelievably bad.
I asked to be moved but there were no other rooms to move me to apparently. I thought housekeeping would have fixed it the next day… but no.

8/10

Excellent

08 Jan 2026

Maria

The room was clean and well maintained. However, at least one of the glasses that are provided in the kitchen area was dirty. Otherwise the staff at the front were pleasant.

Friends_and_family Family

8/10

Excellent

22 Dec 2025

Tiandra

Nice property

Leisure Family

10/10

Exceptional

21 Dec 2025

Victoria

The room was very clean comfortable staff was extremely nice

Friends_and_family Family

4/10

Poor

20 Nov 2025

Lee

Great stay, except we were directly under the landing flight path for UPS PLANES LANDING ALL NIGHT. Noise was horrific.

Business_and_leisure Partner

10/10

Exceptional

17 Nov 2025

Jessica

The staff is very friendly and accommodating. They have a great breakfast and rooms are very clean!

Business_and_leisure Family

8/10

Excellent

13 Nov 2025

HK

Courteous staff, nice breakfast, clean room. However, I’ve never heard freeway traffic and airplanes to the degree I did. The windows are bad. The hotel literally leaves a laminated note and earplugs on the nightstands; and offers “noise” machines if thats not enough. New, better windows are needed.

Friends_and_family Family

8/10

Excellent

11 Nov 2025

Davis

Had a problem at check in, the name was misspelled. Not exactly this hotel's fault though.

2/10

Poor

07 Nov 2025

Brittney

Had to get a refund and still haven’t received my refund

10/10

Exceptional

03 Nov 2025

Kristine

Excellent staff

10/10

Exceptional

03 Nov 2025

Jeremy

Yes it was great

Business

10/10

Exceptional

29 Oct 2025

ALBERT

Very courteous staff at check in. 3rd or fourth time staying here before flying out. Our go to place now

8/10

Excellent

27 Oct 2025

John

Enjoyed our stay

Leisure Partner

10/10

Exceptional

24 Oct 2025

Jamal

Everything was very nice. I always enjoy staying here at the Residence Inn when I am in Louisville even when there are other options!

10/10

Exceptional

20 Oct 2025

Danny

Everything was excellent

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Chris

Neat, clean and in good repair Very friendly staff.

Leisure

10/10

Exceptional

02 Sep 2025

Sheryl

Liked everything about our stay and the facility!

Business_and_leisure Family

10/10

Exceptional

31 Aug 2025

Danielle

Very clean room and very nice staff I will definitely stay again next time I visit

Leisure Family_with_children

10/10

Exceptional

30 Aug 2025

Danielle

Enjoyed my stay room was spacious

Leisure Family_with_children

10/10

Exceptional

03 Aug 2025

Brian C

Good food selection. Convenient to freeway.

Business Partner

4/10

Poor

14 Jul 2025

Ann

There was an issue with the shower sliding door, it tough to open and shut. Sounds like it needs to be readjusted or its lead is rusty. The toilet started flushing weird, it would make all the sounds as if it was flushing but the water pressure wasn’t pushing it down. We had to wait a few before flushing it again and it worked.

The room is really spacious! I love that there’s a kitchen and full size fridge. Housekeeping was so kind and checked on us in the mornings, providing fresh towels. Which was super helpful, being that i was instructed to bring my towels downstairs to the lobby to exchange it for fresh ones. I walked to the lobby twice during my stay to get towels, the 2nd time it was raining.

Parking was convenient and I didn’t have any issues. Elevator had a pungent odor in it was n day 1 but it seemed to have been taken care of by the next day when we used it.

Despite the minor inconveniences, I would book again for how spacious the room is and the shuttle. It was an extra unexpected surprise that helped us save gas and parking fees at the expo center.

Pool and basketball court was an added bonus as well.

Business_and_leisure Partner

8/10

Excellent

14 Jul 2025

Gina

Nice stay. Shuttle was convenient as well.

4/10

Poor

10 Jul 2025

LINDA

Terrible. Kim at the front desk was rude and racist. Out room had a wet carpet that made the room stick. They moved us to another room, the toilet did not work. Overall experience was horrible.

Friends_and_family Family

4/10

Poor

29 Jun 2025

steve

Do not recommend

Upon check in, they tried to make us pay even though i paid online. Finally was able to verify that.
Get to our room and the floor was flooded around the bed. They change us room, says she will \"upgrade\" us. The new room was the exact same style. Oh well.
The kitchen had a whole piece of boarding missing under the sink. Just not very good up keep at all. Only 1 trash can for the whole unit which i thought was strange. The pool was closed for unknown amount of time. Breakfast was very mediocre. Overall i would not recommend this place nor stay here again.

Friends_and_family Family

10/10

Exceptional

27 Jun 2025

Mallorie

Staff was very sweet and friendly. Pool was clean. Close to Churchill Downs.

Leisure Family_with_children

10/10

Exceptional

22 Jun 2025

Carl

Friendly staff, ice room, great location!

Friends_and_family Family

10/10

Exceptional

17 Jun 2025

Sheridan

Everyone was friendly. Very clean and tidy. Room was great. Kitchenette was a surprise. Breakfast was good. Kept it clean and filled

Partner

8/10

Excellent

06 Jun 2025

Cassie

The hotel was very clean and well kept. The beds in the room were so uncomfortable. Wish they would clean/service the rooms everyday. The trash cans were way too small for our trash. Enjoyed buffet breakfest

Business

8/10

Excellent

31 May 2025

Charles

Room was nice and front desk was very helpful. However, we were being rushed out of our room by housekeeping, they knocked on our door five times before 10:30 am. Checkout was 11am. This was very odd.

Leisure Family

10/10

Exceptional

27 Apr 2025

Anne

Fantastic check in!!!

10/10

Exceptional

14 Apr 2025

Mike

The staff was great.

Leisure Family_with_children

6/10

Pleasant

22 Mar 2025

robert

Poor plumbing

Upstairs room leaked water through our roof into the bathroom

Friends_and_family Family

6/10

Pleasant

15 Mar 2025

Shane

I stayed in a third-floor corner room near the highway and airport. Unfortunately, the noise level was extremely high throughout my stay. Frequent planes caused the room to shake, and the sound was thunderous all night. Additionally, the proximity to the highway meant constant loud exhaust noise. During my visit, a dog show was taking place, leading to persistent barking in the evening.

On the positive side, the hotel was clean and conveniently located. The breakfast in the morning was excellent. However, due to the noise disturbances, I struggled to get much sleep throughout the week.

Business Self

4/10

Poor

12 Mar 2025

Charles

A charge of $100 for a little dog for one night is ridiculous. Your website says “Pet Friendly “. I’d hardly call that pet friendly. The woman at the front desk was very abrupt in telling me: “We’re full tomorrow night so we have no late check outs.” I hadn’t even asked for one. Very disappointing stay.

Leisure

6/10

Pleasant

04 Mar 2025

Verified traveler

Clean, nice, and very roomy

Lady at checking was kind and polite despite having multiple system issues and getting hit with about 10ppl checking in just before end of shift.
Room was perfect traveling with friends and family especially the convenience of 2 bathrooms. Full kitchen. Water temperatures were perfection nice and hot. Beds were comfortable. Definitely not worth $265 a night with condition and issues.

Issues
We did call for maintenance twice in one day about 6hrs apart but no one ever showed up but said they were on property and would come to handle issues. The third call they had gone home without bothering to handle issues.
4 of the biggest issues 1-Doors on bathrooms and bedrooms didn’t close shut or stay or lock. Could be issues with smaller children or privacy. Was left slightly uncomfortable with means of shutting the door. 2- heat was struggling when the outside temperatures hit 20s and the inside was 56 the emergency heat kicked on. 3-the fireplace did not work at all. Pilot light was lit but beyond that nothing would happen when turning on its switch. Was looking forw
4- the furnace had a horrendous rattling while on that caused sleep to be interrupted and tv next to impossible to hear no matter which room you was in.
Bathroom door and toilet seats needed replaced. Both had quite a bit of damages and chunks missing, but still functional.

Over all super nice hotel and rooms. Just needs some upkeep maintenance to keep everything up to par and worth the cost charging a night.

Business Family

8/10

Excellent

02 Mar 2025

Merle

Great for when you’re staying and needing easy access to the airport. No hidden charges. Free ride to and from the airport and free long term parking!!

10/10

Exceptional

16 Feb 2025

deborah

It was pleasant and so grateful for the shuttle service to the expo center with 4 grandchildren under 5!

Friends_and_family Family

10/10

Exceptional

16 Feb 2025

katie

Easy check in very nice lady at desk

Partner

8/10

Excellent

09 Feb 2025

Jennifer B

Communication ?

Person on the phone promised specific rooms that the person at the desk could not provide. Rooms we were given were fine (easy to access) but the person on the phone before the trip did not seem to communicate with the staff that was there when we arrived.

Friends_and_family Family

10/10

Exceptional

09 Feb 2025

Hope

It was a great stay. My grandson thoroughly enjoyed.

Friends_and_family Family

10/10

Exceptional

29 Jan 2025

Jaime

Great

8/10

Excellent

27 Jan 2025

David

I had to switch rooms because the heater was way too noisy.~60db

Leisure Self

10/10

Exceptional

26 Jan 2025

Brent

Solid stay at this place. Staff was fantastic.

10/10

Exceptional

06 Jan 2025

Jessica

Nice

Business_and_leisure

6/10

Pleasant

05 Jan 2025

Frederick

Very clean and quiet. Nice breakfast. Our bathroom door would not latch. The staff checking us in was a trainee. Great shuttle sevice to the KY Convention Center.

Leisure Partner

10/10

Exceptional

09 Dec 2024

Kristen

Clean. Love the bedrooms.

It had everything we needed. We had a kitchen to cook and they still serve breakfast. We are a family of six so the two bedroom rooms were nice to have. It was clean.

Friends_and_family Family

10/10

Exceptional

24 Nov 2024

Therese

Very clean rooms for a great price. Friendly and helpful staff. Close to everything in Louisville!

Leisure Family

10/10

Exceptional

01 Nov 2024

Gail

Louisville Kentucky

The night clerk and breakfast staff were especially great, helpful.
my only complaint is that this was Kentucky. I was looking forward to grits for breakfast as we don't get them here up north, but no grits.

just the same scrambled eggs and sausage every day.

10/10

Exceptional

02 Oct 2024

Natalie

the hotel was perfect for louder than life festival, staff were friendly and helpful

10/10

Exceptional

30 Sep 2024

Joshua

Great stay and awesome staff

Business Self

8/10

Excellent

22 Sep 2024

Dave

not bad, no restaurant that I could see, but they had a snack / wine area that was reasonably priced.

Business_and_leisure Self

6/10

Pleasant

15 Sep 2024

Thomas

Hotel was nice, but our TV in the room did not work and front desk will not help us with the TV Asked if we could get another room was told to hold on still holding on But like I said Hotel was nice

Leisure Partner

8/10

Excellent

07 Sep 2024

David

This is a very nice hotel. Quite new, and well appointed. The room was spacious and the bed was comfortable, and their showers are always good.
Only issues were that it is right near the airport, so there is some aircraft noise, and there are no restaurants or food option nearby. Otherwise it is a great hotel.

Partner

8/10

Excellent

15 Aug 2024

Kevin

Good location

Leisure Family_with_children

10/10

Exceptional

14 Aug 2024

Andrew

Love residence inn

Residence inn is or favorite in the area. We always seem to come back here

Partner

4/10

Poor

26 Jul 2024

Verified traveler

Room was a bit dated. Needs new lighting. Laundry could use a coin machine and more than 2 machines

Friends_and_family Family

8/10

Excellent

24 Jul 2024

Tiwanna

Nice staff
Great for extended stay.
The outdoor grill and the basketball court is a plus.

6/10

Pleasant

01 Jul 2024

Ann

A large deposit was required and is still being held for up to 14 days. We were told this was due to booking through Expedia.

Leisure Family

10/10

Exceptional

27 Jun 2024

Tronda

AWESOME EXPERIENCE

Leisure Family_with_children

2/10

Poor

16 Jun 2024

Katrina

I repeatedly talked to staff about 2 issues, but everything fell on deaf ears. 1. Location of handicapped room requested near front lobby. 2. Put me next to a room with Pit Bulls that if they heard any movement in my room they started growling and barking! I was scared. My grandchild was scared! We would hear them also
growling if we wanted to leave the room, but got scared and wouldn’t go anywhere! The last 2 days we just stayed in our room because of fear and 3. There was mold in our room we were breathing that made us all sick!!!

Leisure Family

6/10

Pleasant

06 Jun 2024

Mary Jane

There were no disposable cups and no waste basket in the bathroom.
There were no linens for the for the pull out bed. I had to go to the desk to pick up linens.

Leisure Family

10/10

Exceptional

04 Jun 2024

Suzie

Nice rooms and staff

6/10

Pleasant

03 Jun 2024

Kirk

Friendly staff, air fresheners were too strong and not pleasant

Leisure Family

10/10

Exceptional

02 Jun 2024

ODESSA

Clean rooms with friendly staff.

Business_and_leisure Family

4/10

Poor

30 May 2024

Nicole

The employees are the front desk were very sweet and attentive. The only issues I had was when we purchased late night frozen pizza from the front desk and our microwave didn't work, leaving us to not be able to cook the food and waste them.
The other kicker was when my husband took a shower early morning and the fire alarms in our room went out at 8am waking the entire room up. There was clearly no fire but I am concerned about the fact that a little steam caused this to go off. The beds were very uncomfortable and this didn't help having everyone to wake up super early.

Also we thought it was funny that they provided ear plugs for the overhead planes that come across the building. Luckily I live near an airport so it didn't bother me however this was not advertised on their site that it was an issue.

Friends_and_family Family

8/10

Excellent

27 May 2024

G

Loved the breakfast and free shuttle to airport. Took less than 10min! The complimentary parking is very nice feature too. Staff was supper friendly and helpful. I would stay again.

Leisure Self

8/10

Excellent

27 May 2024

Tiffani

Staff very helpful.

Leisure Family

10/10

Exceptional

20 May 2024

lynn

Very close to airport and also fun things to do! Kids enjoyed the river walk, mega cave and much more. I liked that I didn’t have to drive far to go to things and delivery from fast food

Leisure

8/10

Excellent

13 May 2024

Seth

Nice property close to the exposition center. Free shuttle service within a 3 mile radius was a great perk that we ended up using a LOT!

Leisure Family

10/10

Exceptional

11 May 2024

Steven

Very friendly staff

Leisure Pet

10/10

Exceptional

11 May 2024

Santos

Clean, quiet, great transportation, good place for a weekend trip.

Leisure Family_with_children

6/10

Pleasant

10 May 2024

Kevin

The first room we were given had an air purifier in it because someone smoked Marijuana in it. It smelled horrible. They give us another room but the bed was a queen been not a King

10/10

Exceptional

10 May 2024

Giselle

We stayed for an archery tournament and really appreciated all the extras! The shuttle service was great as was the Wednesday night snacks offered. Staff was super friendly as well! Thank-you!

Friends_and_family Friends

10/10

Exceptional

14 Apr 2024

Joyce

The shuttle drivers Kenny and Barry were great!!!!

10/10

Exceptional

04 Apr 2024

Lillie

Wonderful experience, very clean, staff was very friendly

Friends_and_family Family

10/10

Exceptional

31 Mar 2024

Julie

Room was spacious. We liked having the kitchenette and comfy place to relax and unwind.

Leisure Partner

2/10

Poor

30 Mar 2024

Verified traveler

Very unorganized staff, unable to accommodate reservation after being booked for over a month and not notified until day of then occurred incorrect charges on my credit card. Will not recommend or ever stay here.

Friends_and_family Family

10/10

Exceptional

24 Mar 2024

Jeff

Friendly staff clean and felt like home

Business Family

10/10

Exceptional

24 Mar 2024

Larry

Best stay ever

This had to be the best hotel I have ever stayed in. The staff , the shuttle drivers, the management were all rated 1 -10 they are a 100

Friends_and_family Friends

10/10

Exceptional

20 Mar 2024

R

Great location

Great location for the Expo Center. We showed dogs, and was perfect for that. Lovely hotel, but expensive.

Friends_and_family Friends

10/10

Exceptional

18 Mar 2024

Penelope

Very pet friendly. Pretty quiet even tho its at the airport. Very comfortable rooms.

Leisure Friends

8/10

Excellent

07 Mar 2024

Isiah

It was a great place to stay

6/10

Pleasant

02 Mar 2024

Elaine

Much good but……

The noise level of the room made my husband have very little sleep. A loud humming noise (maybe something on the roof) sporadically went on. I like this particular hotel….my husband does not want to book it anymore:(

Partner

10/10

Exceptional

01 Mar 2024

Jacqueline

stayed a week, excellent accommodations

I would highly recommend this hotel, especially for those who want convenience to the airport upon arrival or for departure, access to fair and expo center, Churchill Downs and downtown. Fine accommodations for comfort of beds, space, and amenities such as larger gym, pool, breakfast, and a clean, spacious and comfortable suite. Staff always on hand and always friendly and helpful. A little noisier being in close proximity to airport hotel, but that was expected. I would stay here again, especially for business travel.

Business Self

10/10

Exceptional

21 Jan 2024

eric

Great property. Our room had a full kitchen and fireplace for a cold winter night. I will stay here from now on.

Business Family

10/10

Exceptional

11 Jan 2024

Phillip

Very nice Suites with full kitchen, living area, and nice toilet facilities