Name: Sonesta Simply Suites Philadelphia Mount Laurel
Address: 4000 Crawford Place, Mt. Laurel, 08054, US

4/10

Poor

02 Aug 2026

Maria

Problems with checking in, my daughter had an accident, because they gave us a broken sofa.

2/10

Poor

31 Jul 2026

Kevin

The room has a very terrible smell. Hardly fell asleep because of it.

6/10

Pleasant

29 Jul 2026

Tim

Hard to get on the phone when calling with questions. Front desk staff not helpful in person. Charged me twice for my room. Hotel condition in bad shape. Stairwells smell horrible. I stayed at this hotel a few years back. It has gone all the way down hill. You can find way better.

8/10

Excellent

27 Jul 2026

Charles

Rooms are good for what you pay. They are clean enough, but worn.

8/10

Excellent

27 Jul 2026

Joanne

The Manager went above and beyond to make my stay memorable. No fuss, No stress just a nice clean quiet room. Thank you

2/10

Poor

26 Jul 2026

Navaeh

stole my money never gave me a refund

4/10

Poor

14 Jul 2026

Matthew

The elevator smelled terrible and that's because there was feces on the floor, most likely from a dog since they allowed them because we noticed water bowls by check-in with a dog face on them. The hallway carpets had stains everywhere. The floors in our room were dirty and not swept. We used the bathroom sink to wash our hands once and it wouldn't drain. The pull out couch had stains on the mattress and mold on the underside of the actual bed part. Our bedroom was missing the inside door handle so we couldn't close the door. The smoke detector in the main area and bedroom were missing and had wires just hanging from the ceiling. Being in the fire protection industry for 20+ years, I know this is a severe code violation. There were sprinkler heads, assuming tbe system was functional, but at that point, its a fire and getting out safely would probably be quite difficult. There was a constant beeping, every few minutes, from somewhere outside our room that went on all night long. So, we obviously didn't sleep well at all. The AC in the main living area barely worked and had some sort of contraption to vent air into the bedroom through a wall vent which didn't work at all. So, it was warm and stuffy which also didn't help with sleeping. We will never stay there again unless some money is invested in it to fix it up, make it code compliant, safe, clean and comfortable.

Friends_and_family Family

2/10

Poor

13 Jul 2026

Duane

The place didn’t have any hot water

Partner

4/10

Poor

11 Jul 2026

Steven

It did not smell like your average hotel from all the kitchens and cooking. It had a not so pleasant lingering smell. And the Teflon pans were all scratched up bring your own if your gonna cook.

2/10

Poor

08 Jul 2026

Fredo

Horrible place to stay in. Dirty bed sheets, ,ripped curtains,stained and ripped sofa. Asked for bed sheets and they said they'll send someone up after an hr of waiting I went downstairs and they tell me they don't have no one available. Had to go buy bed sheets to throw on top. Pictures when booking lie. I think there should be a law where hotels must upload recent pictures of their rooms at least 4 times a year so us as customers would know what the actual room looks like.

Partner

2/10

Poor

02 Jul 2026

Nancy

This is the worst hotel we have ever stayed. The first room we checked into was not cleaned. The bed was not made and a shaver was left on a table. We asked the front desk staff to give us another room. The second room was better. The bed was made. However, the dishes were dirty, the floor was dirty, and some utensils (no forks) are missing. All shampoo, conditioner, and shower bottles are empty in the bathroom. Every furniture is dirty and in bad shape (broken lamp shades and broken desk chair). This is supposed to be a smoke free facility but the room smelled like cigarettes. There was a cigarette bud in a desk chair.

Partner

2/10

Poor

01 Jul 2026

Cyntha

We ended up not staying here because when we checked into our room it was so awful. Dirty and not maintained. We got a room with a kitchen and it had only one knife and no other silverware. The furniture had been destroyed by a cat or some animal. It smelled terrible. It may have been a drug house. Did not feel safe around the clientele see the pictures. When we immediately checked out the front desk said they would cancel our reservation and get us a refund for the 3 nights we reserved and for the 3 nights we had the following week. They did not. We had to pay for the hotel even though we didn’t stay and had to pay for a new hotel. Worst place I have ever been. We have stayed at other Sonestas and they were great.

Family

6/10

Pleasant

30 Jun 2026

Philip

Was not the cleanest hotel. Amenities were definitely dated and lacking.

Partner

8/10

Excellent

29 Jun 2026

Michael

I arrived at the hotel 10 minutes early and was not allowed to check in which was very odd.

2/10

Poor

29 Jun 2026

George

Room was in bad condition bath did not function could not it function had leave hotel

Friends_and_family Family

2/10

Poor

27 Jun 2026

Cyntha

We made reservations to stay here but the property was so bad we had to book someplace else. We had a room with a kitchen but there weren’t even any dishes. The place smelled terrible and I did not feel safe around the people or area. The furniture was clearly ripped and scratched up from cats and dogs or ? Carpets stained. I would not sleep in the bed.

Family

4/10

Poor

25 Jun 2026

John

Property is dirty and run-down.
Young lady at desk was very nice and pleasant and helpful.

Self

2/10

Poor

23 Jun 2026

MIchelle

Elevator down
Smelled horrible in the room like wet dog they had air fresheners so knew there was an issue

Walls thin heard everything in next room

Towels cheap and thin

Staff useless

Partner

8/10

Excellent

21 Jun 2026

Renee

Very convenient location very close to a lot of restaurants close to the Cherry Hill mall and other activities. Hotel staff was very helpful when asked questions or needed extra bedding what in the world would happen

Family_with_children

2/10

Poor

21 Jun 2026

Ursula

First off, the elevator did not work. My room was on the 3rd floor and both staircases smelled like pet urine masked in tropical air fresheners. My room smelled like someone chain smoked for 2 weeks straight, and even though I was told that I was able to get a new room due to the smell the man at the front desk told me I could not. My room keys didn’t work so I had to keep going up and down those disgusting stairs to report it because the ringer on the front desk phones was off. The weird and unknown stains on the floor in the hallways were also trifling. I couldn’t even keep my bridesmaids dress for my sisters wedding in the room because of the smell and I had to use my asthma pump. They do not care how they treat their customers. I was told by the man at the front desk that it’s a 2 star hotel and I should have stayed somewhere else. Mind you my sister has stayed in Sonesta properties on many occasions so I thought I was in good hands…I guess not.

Family

2/10

Poor

21 Jun 2026

Tashaya

I’ll start by saying it’s a smoking free hotel and as soon as you walk in it smells . We went to use the elevator and it did not work which lead us to have to walk up to the third floor with luggage. In the stair case it smells like pets have used the bathroom multiple times. Finally got to my room for the key not to work. This happened three times . Called front desk and no one answers the phone. I actually have a picture of the caller id saying 74 missed calls. When i was able to get into my room it smells like old food and cigarettes. Went to use the toilet and the water started backing up. Went down stairs to let someone know and he was sleep behind the desk . The next day after being gone all day my key did not work again and i had to walk back down stairs to report it. My dress from the wedding smells like the room .

Friends

2/10

Poor

19 Jun 2026

Christine

Smelled awful

Partner

2/10

Poor

19 Jun 2026

Kevin

Walking along the sidewalk in front of the building, we passed and air vent that reeked like a urine soaked subway station, which was fresh in my mind as we just left NYC. Checked in pretty late and there were three guests ahead of us all with room key problems. The employee at the check in counter was visibly annoyed and frustrated, both at the room key problems and because his relief hadn't shown up on time. We finally get checked and head for the elevator only to find out it doesn't work. We drag out heavy bags up the stairs and the hallways stink of cigarettes. The room didn't smell much better and they were obviously trying to hide the smell by shoving scent packets into the air conditioner vents. The microwave door was missing its plastic cover. The bathroom door didn't latch when pushed shut. There was more water coming from the faucet than the showerhead even with the pull tab fully engaged. There was a Ziploc bag of someone else's toiletries under the sink, including bars of soap and a toothbrush. The floors felt oily and slippery. The carpet hadn't been vacuumed as there were visible insect pieces around the room. The nicest thing in the room, which isn't saying much, was the office desk, but there was no chair to sit in to use it.

The hotel market was just a mini fridge behind the check in counter with only Red Bull and Monster and a shelf with 4 bottles of laundry detergent. Don't bother, though, because the washers/dryers had been removed.

0/10 Don't stay here.

Partner

4/10

Poor

16 Jun 2026

TAIWO

The steps are terrible and stinky. The bed was not changed before checking in. Hair strands and dirt found on the bed sheets in the morning. I willsay the hotel need regular maintenance .

Family

6/10

Pleasant

15 Jun 2026

Evely

Room key didn’t work while checking in the room. Had to go down 3 flights of stairs since the elevator was down to ask the front desk for help. They were unable to grant me my own room keys for some reason and they had to open it with the master keys.

Family

2/10

Poor

14 Jun 2026

David

Elevator wasn’t working, hallways to room reeked of marijuana , pit bull dogs amongst others were dominate in the hall ways, our lock was broken, chair in room was broken, never the less we checked in and checked out immediately.
Do not book this hotel!

Partner

2/10

Poor

09 Jun 2026

Alexander

smelled bad, no towels, elevator broken

Self

2/10

Poor

08 Jun 2026

Kendrea

This place is outdated and smelled HORRIBLE!! The elevator didn't work, I was on the 3rd floor. The carpet is GROSS!! I got Motel 6 vibes when I was there!!

Partner

2/10

Poor

07 Jun 2026

arlene

The elevator did not work and I was told it’s been that way for a very long time. Had to walk up 3 flights of stairs with our luggage. The stairway smelled like pee and had pet hair all over. The room was clean but the carpet smelled bad.

Friends

4/10

Poor

06 Jun 2026

frederick

no pool. elevator didn't work. only two large spoons and one fork and two carving knives. Only one large towel and one face towel. Since two people in the room had to go to front desk to get another set.

Rugs and cabinets need repair and/or replacement

Fitness room was in disrepair and didn't resemble any of the website pictures

Partner

8/10

Excellent

27 May 2026

Rupert

There was no elevator. Dog poop in the staircase and trash throughout the different floors.

Self

4/10

Poor

25 May 2026

Shondria

I was planning to stay for a few weeks while relocating, but I left after just one night. The first room I was assigned was filthy, so I was reassigned to a different room. The staff was helpful and accommodating; however, the new room wasn’t much better. The elevator didn’t work, and the hallways smelled like wet dog.

Self

6/10

Pleasant

24 May 2026

Duane

Didn’t like the fact that the elevator was not working and had to walk up three floors

Partner

6/10

Pleasant

17 May 2026

Anthony

I liked having a full kitchen. But my room had roaches. Made it hard to feel comfortable

Self

8/10

Excellent

26 Apr 2026

chhean

Friendly staff and clean room

Partner

6/10

Pleasant

26 Apr 2026

Adam

Not the best

Self

2/10

Poor

25 Apr 2026

RoseAngela

Did not feel comfortable here. Run down and dirty so I checked out after one night.

6/10

Pleasant

24 Apr 2026

P Michael

The elevator was broken so it was necessary to use the stairs. The staircase was foul with an odor that was unexplainable. It was as though a cleaner was used to cover the odor but the cleaner smelled worse than the originating odor. The rooms definitely need updating along with the hallways. I would not stay at the property again.

Self

2/10

Poor

24 Apr 2026

Dedrianna

Elevator didn’t work and they tried to give us a room on the 3rd floor. Room was outdated with no accessories like pots. Had to sign paperwork saying we couldn’t cook in the room. No water pressure in the shower, slow drain to tub and mold around it.

2/10

Poor

22 Apr 2026

Amanda

It took 3 hr to get relocated because they oversold their rooms

4/10

Poor

21 Apr 2026

Aadina

Room lock was broken. You could open the door without the key. Toilet barely flushed. Microwave didn't work at all. At least I was able to get another room, but I had to wait til next day.

Family_with_children

10/10

Exceptional

20 Apr 2026

Qiana

Nice

4/10

Poor

19 Apr 2026

Kenneth

As a disabled person, I had a third floor room and the elevator broke. So I had to use the stairwell which has an offensive odor in it. The lever for the shower only about half the water flow from the tub. The water only got lukewarm at best. The toilet would not flush easily. that being said it’s a great location for access to Philly.

2/10

Poor

18 Apr 2026

Adriana

They charged me then said they were overbooked I’m still waiting for my refund!

Family_with_children

4/10

Poor

29 Mar 2026

Roxxann

No, elevator wasn't working, so I couldn't even go and expect the bedroom.

Family

2/10

Poor

26 Mar 2026

Aliyah

Complete dissatisfaction with this place

Self

2/10

Poor

24 Mar 2026

jeffrey

there was no hot water

4/10

Poor

22 Mar 2026

Samuel

Smelled like cigarettes in the room, halls, and lobby. Very uncomfortable stay, not clean and much better hotels in the area with better rates. Do not stay here.

2/10

Poor

21 Mar 2026

Andrew

Floor was sticky, the counter had crumbs all over it upon entry. Bathroom floor was also sticky. No thanks. Sleepless night. Left very early am. Will be contacting manager.

Partner

8/10

Excellent

18 Mar 2026

Nicholas

A decent place to stay. A little over priced.

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Antoine

Always a good stay

6/10

Pleasant

08 Mar 2026

tia

The hotel needs to be updated a lot…..The pictures that you see on the website does not match what you get.

Friends_and_family Friends

2/10

Poor

26 Dec 2025

Victoria

Bugs in the room and staff is rude

Leisure Pet

2/10

Poor

26 Dec 2025

Victoria

The room is filled with bugs and the staff is rude!!!!

Leisure Pet

2/10

Poor

23 Dec 2025

Victoria

There r bugs on counter n desk n even in bed!!!!

2/10

Poor

22 Dec 2025

Victor

Didn’t stay in room dirty has bugs

10/10

Exceptional

09 Dec 2025

Matt

Roaches running on counter and walls as soon as i entered. Left after just 2 or 3 hours. Couldn't go to sleep knowing roaches were running around.

Business

2/10

Poor

08 Dec 2025

Christopher

The entire laundry section was out of order, all 10 or 12 machines

4/10

Poor

01 Dec 2025

Samantha

Elevator still not working. 3rd floor shower was just barely hot after spending 20min trying to find the hot water because the handle spins 360 degrees and temperatures are backwards. Had to turn the AC/Heater off to sleep because it was so loud. It was doable and cheap for one night but would not stay again.

2/10

Poor

01 Dec 2025

Abraam

Pictures are deceiving, the place smelled and was very dingey. There was marks on the walls the lamp didn’t work. There was a grotesque aura of the place I didn’t feel safe. My girlfriend and I hardly stood the night we booked a better place a mile away.

Leisure

2/10

Poor

30 Nov 2025

kevin

This place sucks !!! Dirty beat up and smelled like smoke the heat didn't work and I was cold all night !!

Self

2/10

Poor

29 Nov 2025

Clarence

Dog hair was all over in the carpet. It smelled like dog then when you walk into the room, it has an older. The couch is horrible. Pull out bed. Look like it has bedbugs did not stay.

Leisure Family

2/10

Poor

27 Nov 2025

Katonia

Elevator did not work, had only 1 towel in the room for 2 guests. And in every hallway was trash if front of doors and dirty linen not collected over night.

Business_and_leisure

2/10

Poor

27 Nov 2025

Timothy

The room was terrible , no tv working , bad odor , lightning not working & heat not coming on

Leisure Partner

10/10

Exceptional

20 Nov 2025

Detesha

the room was nice and so were the amenities

2/10

Poor

19 Nov 2025

Myron

There were bed bugs in my room and I got bit multiple times

6/10

Pleasant

03 Nov 2025

lisa

The room was nice and clean. The wallways were dirty and need an update. The elevator wasn't working for my 3 day stay. The gym and laundry room were connected so the gym was really noisy.
It was in a great location, quiet and I felt safe traveling solo.

Leisure Self

8/10

Excellent

30 Oct 2025

Jonell

Everything was fine. Clean. Nice staff. Fully equipped. Elevator broke a few times but was fixed quickly.

Leisure

6/10

Pleasant

27 Oct 2025

Germania

It was ok. Just a bit outdated

Leisure Family

2/10

Poor

14 Oct 2025

John

Parking lot had trash. Facility was dated and unkept. Desk clerk was helpful refunding my deposit. I did not stay there.

Friends_and_family Family

2/10

Poor

12 Oct 2025

Umang

Weird smell the moment you walk into the hotel. Room had stains on the headboard. Musty smell in the room. Carpet in bad condition. TV and remote never worked. Property and rooms need major uplift and cleanliness of room should be a number one priority of the hotel manager/owner. I would not recommend this hotel.

10/10

Exceptional

10 Oct 2025

Cynthia

Staff was pleasant.

Business_and_leisure Family

10/10

Exceptional

02 Oct 2025

Linda

Clean and comfortable room, comfortable bed, full refrigerator with ice maker--an overall pleasant stay.

Leisure Partner

10/10

Exceptional

01 Oct 2025

Lyle

👍

Partner

4/10

Poor

28 Sep 2025

Mohamad

Property is old and the room was not that clean the carpet was tore out and bedsheet was kinda of dirty like never been clean towels was not enough no housekeeping that clean the thrash or even give a new towels...honestly i don't like the environment of the hotels itself old and dirty...i don't think that will be something for me to stay again at that hotel hallway smell so bad...

6/10

Pleasant

09 Sep 2025

Kevin

It was just that the amenities were less than I was expecting.

Business_and_leisure Pet

8/10

Excellent

07 Sep 2025

Karen

There were A LOT of house flies. A lot. Found that weird and not good. Bed was comfortable. But the flies.

Business Self

10/10

Exceptional

05 Sep 2025

LESTER

Everything was AWESOME!

Leisure

2/10

Poor

04 Sep 2025

Jamar

Roaches and trash everywhere

Self

8/10

Excellent

01 Sep 2025

William

It served my purpose. I've been there before and knew it would be OK.

8/10

Excellent

18 Aug 2025

Barbara

The hotel room itself was very clean but there was garbage left in the hallway for at least 24 hrs. I was only there for 2 days & on the 2nd day, the elevator was out & there was no cable services.

Leisure Self

4/10

Poor

17 Aug 2025

Chenyl

Weird

4/10

Poor

16 Aug 2025

Sherisa

N/A

Leisure Partner

2/10

Poor

12 Aug 2025

Verified traveler

I cancelled this reservation 2 hours after I made it with no refund. I had cancellation protection also

Business

6/10

Pleasant

28 Jul 2025

Tujuanza

The elevator was 'Out of Order' and the property offered limited ammenities except for access to laundry.

6/10

Pleasant

27 Jul 2025

Cindy

The hallway smelled like cigarette smoke and marijuana smoke. The room had no coffee maker but two microwaves. There were no tissues and all of the soap dispensers in the bathroom were empty. The shower head didn’t work properly either. Sloppy painting in the bathroom and it was all over the broken floor tiles. The pillows smelled like cigarette smoke as well. Definitely will not stay here again.

Friends_and_family Family

6/10

Pleasant

27 Jul 2025

Verified traveler

Room was dark, no stoppers in bathroom sink or tub in order to use them, no tissues, toiletries on shower wall hard to use or not much in there, free laundry machines for self use now charge when they were included before, missing a chair at desk for second person to sit and eat--only he one desk chair. I have stayed here for about 4 years prior and it was good but was told new management so things are different. Asked for room away from dogs and there were two different dogs near me that barked. Won't stay here again unless things were fixed.

Friends_and_family Family

2/10

Poor

20 Jul 2025

Rita

Phones & air-conditioner broken! No one available to help. Lost an item. Desk mgr told me \"we don't have a \"lost and found\"! Disastrous stay! Mgmt should offer a total refund!

Leisure Partner

2/10

Poor

07 Jul 2025

Shatavia

Absolutely disgusting, run down, terrible customer service

Business_and_leisure Family_with_children

10/10

Exceptional

06 Jul 2025

Lynnaye

I had a conference in Haddonfield which is a near by town! I am partially disabled and use a wheelchair! Having a roll in shower is very helpful! The shower nozzle needed to be replaced, but worked for me. The property was spacious, neat and clean and quiet!

Leisure Family

2/10

Poor

03 Jul 2025

Jenai

The outside of the hotel and the inside of my room were pretty, but the inside of the hotel, outside of my room and the lobby, was shabby and smelly. I could get past the dated carpet and faded wallpaper if it wasn't for how horrible the place smelled. It was more bareable in the room, but you could still smell it. Periodically, there was a smoke smell but I wouldnt dare close the two inch maximum gap I could open the window to for fresh air. The scent stuck onto my luggage and clothes. After two weeks, I just need to deodorize my luggage set. Smaller details of the room were gross. A dead bug stuck on the head board, a live roach crawled by the kitchen, and the shower drain doesn't drain well. I had to wear chunky shower shoes my whole stay to not get my feet in the mini lake that would form. It's bareable if you keep the shower brief, the water pressure is really low anyway. If you have no other options, a bottle of perfume, and a decent lung capacity to hold your breath until you reach your room, you can make this place work. Don't pack too heavy though. The elevator was out. It's no fun dragging heavy luggage up a stair corridor that makes you gag.

Leisure Self

2/10

Poor

30 Jun 2025

Gabriel

DO NOT GO TO THIS HOTEL! Cockroaches everywhere!!!

Leisure Family

10/10

Exceptional

29 Jun 2025

Davonte

Clean

2/10

Poor

29 Jun 2025

Courtney

This room was so disgusting i coukd not stay with the mold and

2/10

Poor

29 Jun 2025

Kalissa

Hotel room always smell and nobody is ever at the front desk

4/10

Poor

28 Jun 2025

jennifer

Quiet but ugly and unpleasant property needs a upgrade

Leisure Partner

6/10

Pleasant

25 Jun 2025

Cyrielle

Love the fact that the hotel is close by water parks and family friendly

Leisure Family

2/10

Poor

24 Jun 2025

Shavona

Hotel was nasty nobody was at the front desk for at least 15min when I got to my room there was a roach on floor and the shower head was black n molded. Never again

Leisure Family_with_children

10/10

Exceptional

22 Jun 2025

David

Good experience. Nice, clean room. Front desk person very friendly.

Friends_and_family Family

2/10

Poor

22 Jun 2025

Nicole

Not great.

I was traveling with my young daughter. I did not feel safe the minute we walked into the lobby. The whole hotel smelled liked weed. There were bags of trash around the hallways, yet to be picked up.

The floor of the room was actually greasy at the entranceway. I took one look, and we left. There was no way I was staying there.

We ended up having to drive 40 minutes west for a new hotel, as it was a particularly busy weekend in the area, and many of the hotels were sold out.

Friends_and_family Family