Name: Residence Inn By Marriott Cherry Hill
Address: 1821 Old Cuthbert Rd, Cherry Hill, 8034, US

10/10

Exceptional

06 Aug 2026

Matthew

Clean, spacious, comfortable, quiet.

8/10

Excellent

01 Aug 2026

Victoria

We like to use this place in a pinch if the hotel of the convention books up before we are able to get a room. We love that there are two separate bedroom areas and bathrooms along with a living room and small kitchenette. It can be confusing finding your room, but staff are usually helpful with that.

8/10

Excellent

26 Jul 2026

Neil

Room was clean, staff was polite and had a good breakfast

6/10

Pleasant

23 Jul 2026

Loni

Somehow because of the heatwave, housekeeping decided not to come in. So no new towels or linen was provided during a 6 day stay.

10/10

Exceptional

20 Jul 2026

aida

Everything was clean and nice, only thing we couldn't get in the pool because it was raining wish they had a indoor pool for when we have bad weather.

Family_with_children

6/10

Pleasant

17 Jul 2026

yitzchok

The place was not clean, and the staff was not very helpful. I also felt like I was being overcharged, which made the experience even more frustrating. Overall, I wasn't satisfied with my visit and wouldn't choose to come back.

Friends_and_family Family

8/10

Excellent

15 Jul 2026

Loni

Some molding and webbing in the bathroom and carpet oder. I sprinkled carpet freshener each night. Other than that, as an older property pretty decent. Great staff. Amazing Staff.

Self

2/10

Poor

13 Jul 2026

Jabina

First of all it has nothing to do with a Marriott it's more a motel complex with multiple buildings.
1st room we had smelled cigarettes, there was no hot water and dishes were dirty upon arrival.
We were given a 2nd room which appeared cleaner but when we woke up in the morning there were ants everywhere....
Terrible experience with my 6 months old. Thank God it only lasted 2 days..
Take your money elsewhere

Family_with_children

2/10

Poor

08 Jul 2026

Enjoli

I typically do not write reviews but this place had me mortified. When I arrived at check in time a room wasn't avaliable. I was told to come back in a half hour. I came back an hour and a half later and still had to wait. I got to the room the key wouldn't work but I walked right in. The only way to lock the door was from the inside top lock. I opened the refrigerator the inside shelf handle fell out I sat a case of water in the refrigerator the glass slipped out of the shelf causing the water and the glass to hit the bottom. The edges of the glass was so flithy. There was only three glasses and not enough items in the kitchen. I used the shower I put shampoo in my hair the conditioner was completely empty. There was only a sheet for the sofa bed no comforter or pillows. It was the most uncomfortable I had been in a hotel for awhile. I could have requested a different room but it took me almost two hours after check in time to get the first room.

Family_with_children

8/10

Excellent

05 Jul 2026

Monica Bonita

I like that the accommodation worked out perfectly for my group. I would definitely go back.

Friends

10/10

Exceptional

03 Jul 2026

Alicia

We enjoyed our stay at the Residence Inn. The room was very clean, a little dated and needs basic upgrades but that stuff never bothers me, as long as it's clean. We didn't hear a thing at night, it was quiet. The staff was super friendly and the breakfast was good There wasn't a ton of options for breakfast but what they did have tasted good and was freah. Oatmeal, bagels, eggs, sausage, and ham egg and cheese croissant sandwiches etc. I liked that the rooms were like studio apartments, it has everything we needed.

Partner

2/10

Poor

01 Jul 2026

Rudi

Travelling for FIFA World Cup started awfully after 500 miles and 9 hours of drive from Canada. We came around 11 pm, asked for our bi-level room for 6 people. When entered, the room was not ready, not clean, no sheet, kitchen was dirty from previous guest. When asked for replacement, they granted another one, same issue. When escalated, the guy on reception was not very helpful, stated that he couldn't do anything, as housekeeping is not working at that time. Just asked me to discuss with Hotels.com. That was also another nightmare but I will not discuss it here. BTW, still have my cc charged with accidentals and not yet released, after 5 days never entering a room. Stay away at this moment as it seems it was some kind of issues around housekeeping overall, as at least 5-10 guests were having exactly the same issue.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Wei

Room was clean, plenty of towels in bathroom. It's a condo with 2 floors that has a full fridge and kitchen. Staff was very polite. Breakfast had limited selections but it was sufficient.

Self

6/10

Pleasant

23 Jun 2026

Gary

To be honest; looks terrible from outside. Inside was fine. Would never choose to stay here again.

Family

2/10

Poor

19 Jun 2026

Patrick

Where to begin other than to report we did a tear drop upon checking in, we walked in the room and immediately walked out! While walking into our room, my son, who was barefoot as he was expecting to go into the pool, but the pool was closed for the day, cut his cut on broken glass outside of our door. When entering the room, you could see stains all over. Stains on the couch, on the lamp shades, on the walls, the couch was caving in in the middle, I could go on. It also looked as though someone took a shower in our bathroom as water was still present on the shower doors and a damp used towel was on the back of our toilet, which was also cracked, mind you. The upstairs bedroom area was decent, but nothing special. Yes, we had a master suite, a second queen bed, and a pull out couch, but to cap off our “we’re not staying here” was the fact that our main door would not close unless shoved closed.

8/10

Excellent

18 Jun 2026

Michael

Room was fine. Our specific room has a toilet that wouldn't stop flushing. This was alerted to the staff.

Business

4/10

Poor

11 Jun 2026

Mile

musty room
dated rooms
lumpy broken beds
loud highway noise
dirty bathroom and floors
breakfast was ok for a quick simple bite.

Business

10/10

Exceptional

28 May 2026

Dianna

Clean room

Friends

10/10

Exceptional

25 May 2026

Andre

Everything was great! Nothing bad to repor.

2/10

Poor

09 May 2026

Hamaysia

Horrible experience. Got kicked out within 1hour of reservation for suspected party. There was no party. Manager denied to speak with me. Unfair treatment

4/10

Poor

22 Apr 2026

Helene

The bath tub had no stopper. My son and I are both handicapped AND chose this room bcuz of the tub. Called the desk and they said call the help line. No answer. The heat wasdifficult to figure out as was the internet. Once again call the help line. No answer
On POSITIVE NOTE the room was spacious and clean and had a wonderful kitchen and nice couch.
The next morning the ladies at the desk were very helpful and courteous.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Christopher

Clean rooms and nice staff. Breakfast great!

Family

6/10

Pleasant

13 Apr 2026

Melody

Room was clean, but dated.

Family_with_children

6/10

Pleasant

09 Apr 2026

Kenyatta

You need to do away with the deposit. Especially if you can not adjudicate the return within the same timeframe as I gave it.. this is an inconvenience when I have charges pending on my account and I know the funds should be there.

Self

6/10

Pleasant

06 Apr 2026

Lorraine

Room was cold when we checked in. We were charged for parking in an open parking lot! Facility needs upgrading

Family

8/10

Excellent

06 Apr 2026

Jodi

The room was nice enough and the included breakfast was a bonus. The staff was very friendly and helpful.

8/10

Excellent

06 Apr 2026

Melissa

Clean, Friendly

8/10

Excellent

06 Apr 2026

Katherine H

This was an overnight on our way home from traveling. The room itself was clean and neat, but the property is old and tired in general. Needs some refurbishing. Staff was pleasant and helpful.

Partner

10/10

Exceptional

01 Apr 2026

primita

variety of breakfast, kitchen staff so helpful, room clean and spacious

Partner

8/10

Excellent

01 Apr 2026

Cecelia

The manager was very rude. I arrived around 4:30 pm with myself and family and there were no rooms available. He mentioned that I should’ve gotten there sooner and I would have a room. I told him by me coming after the time of check in I should be guaranteed a room. He told me there was nothing he could do and that I had to wait. The front desk lady was accommodating. The breakfast was okay and morning staff was nice.

Family_with_children

6/10

Pleasant

27 Mar 2026

Andrew

Not the cleanest, at least outside. No gym/fitness room.

10/10

Exceptional

23 Mar 2026

Carolan

Wonderful place to stay, spacious, comfortable, like a hone away cdom home with full kitchen. Love staying here!

Family

6/10

Pleasant

23 Mar 2026

Deborah

Where to start-

10/10

Exceptional

22 Mar 2026

Marc

Good

2/10

Poor

17 Mar 2026

Annette

Bed sheets had long blonde. Neither one of us have blonde

4/10

Poor

16 Mar 2026

Marc

No upkeep. I stayed here a few years ago. Significant decline. Needs new furniture carpet and bathroom fixtures. Sidewalks in poor condition.

4/10

Poor

14 Mar 2026

Kit

Our party of three's primary critique of this location speaks towards lacking cleanliness and responsiveness of the staff. We checked in after 9 PM / 21:00 EST, and the evening clerk was helpful and courteous. The next morning, on waking, one of our party was looking for an outlet near the room's loveseat to be able to charge their phone while having their morning coffee. On moving the couch out an inch to see the wall, they were treated to the view of some prior hotel guest's pair of glasses and a used prophylactic both apparently missed by the cleaning staff.
We left the sofa pulled out for easy access and line of sight, then stopped by the front desk after caffeine with a picture on our phones to let them know and request that a member of staff with access to appropriate PPE remove both items. The clerk at the desk looked at the phone, indicated understanding of the problem and our room number, and that it would be handled. When we returned in the evening, both were still present. In fact it wasn't until the last evening that we found the sofa pushed back to the wall again, and while the spectacles had been removed, the used condom had not been.
An unfortunate few days of doubtful cleanliness to the whole facility, and the sincerity of the desk management. We cannot recommend this hotel.

Friends_and_family Friends

2/10

Poor

13 Mar 2026

Aisha

Omg. The first room i was given was 413 i walked in and thought i was in a Tijuana hostel . It was dark and stinked of stale cigarette . The tub was filthy the linen smelled old . I immediate ask for a room switch and was given 523 which smelled of cat . It was around midnight so i stayed and immediately tried to leave in the AM but the door was broke and i was stuck inside . I called and was let out . Never will i stay here by choice again . Staff was super nice but accommodations were awful

10/10

Exceptional

13 Mar 2026

Bryant

Yes

10/10

Exceptional

09 Mar 2026

Brian

The staff was wonderful and did everything in their power to make our stay as pleasant as possible.

Partner

8/10

Excellent

08 Mar 2026

Joshua

Nice location

Family

10/10

Exceptional

08 Mar 2026

Enrique

Great

10/10

Exceptional

07 Mar 2026

Cathy

Clean and spacious

Partner

10/10

Exceptional

04 Mar 2026

Cherisse

Clean, Great Staff Modern, FABULOUS

Family_with_children

6/10

Pleasant

09 Feb 2026

Kate

The room and staff were great. The parking lot was very icy and dangerous and the steps were icy going into the breakfast area. Also there were no handicapped curbs for entry.

Business

4/10

Poor

29 Jan 2026

Craig

1. The hotel tacked on a $12.00 per day mandatory parking fee despite the fact that it is a suburban motel with outdoor parking. It's just a surprise gotcha.

2. The electronic door locks do not work properly. I had to fight with it every time I came in. The clerk at the front desk told me that the locks don't work well when it's hot or when it's cold. We were there for 2 days of cold weather. I was never sure if I was going to be able to successfully get back into our room.

3. The sink/bathroom area has no door and is located adjacent to the beds in the sleeping area. That meant having to use the sink in the dark or brushing teeth in the closed toilet room. A simple sliding door is normal but missing.

4. Lower priority, a couple of dishes in the kitchenette were sticky when we arrived.

Leisure

10/10

Exceptional

28 Jan 2026

Shamaika

The room was clean and staff was friendly!

10/10

Exceptional

24 Jan 2026

Otis Kenneth Marcus

Enjoyed my stay staff was great

Leisure Self

6/10

Pleasant

05 Jan 2026

JOHN

The first room they gave me smelled so bad of curry that it was not livable. I was surprised that my room was never serviced when I stayed there. I have stayed at other residence inns and was always offered daily room service. Over all it was okay.

Leisure Self

10/10

Exceptional

05 Jan 2026

Marquae

10/10 highly recommend

10/10

Exceptional

04 Jan 2026

Nicholas

Breakfast… friendly staff

Partner

6/10

Pleasant

01 Jan 2026

stephen

this Marriott location did not live to my expectation for what I believe Marriott quality should provide. these units were somewhat older rundown and in need of updating.

perhaps time for Marriott to let this one go to another institution

Business_and_leisure Partner

6/10

Pleasant

30 Dec 2025

Raymond

The room was reasonably comfortable and the staff courteous. But the HVac system in the room was occasionally very loud even in the middle of the night. The bath faucet did not work, only the shower head. The exterior stairs and entrance are in need of upgrades.

Partner

2/10

Poor

29 Dec 2025

Phil

We weren’t expecting this to be a nice place to stay, but we weren’t expecting to buy our own toilet paper either. If you’re considering this location as “value” I’d suggest you add $30-50 or so per night and look elsewhere. Note that this review in no way is a comment on the staff. They were all lovely. I assume ownership and the corporate bean counters are the problem.

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Jorge

The staff were courteous but the rooms can be kept in better shape and cleanliness

Leisure Family

10/10

Exceptional

27 Dec 2025

Roolientha

Overall good

8/10

Excellent

22 Dec 2025

Jhutt

It was a great experience, great place to stay my family live it, I definitely come back again.

Leisure Family

8/10

Excellent

18 Dec 2025

Deborah

Breakfast choices were limited. But ok

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

William

The room was an apartment! Clean, spacious, kitchen, bath, bed. Pleasantly surprised. Will stay again.

2/10

Poor

09 Dec 2025

Alex

Terrible service over all. Left in middle of night. Tv wasnt working, told someone immediately first day, never got fixed and was there for 4 days.

10/10

Exceptional

30 Nov 2025

Nichole

Room was perfect for our needs.

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

Paul

Room was spacious and clean. Bed very comfortable. Very nice property. Breakfast was the best I've ever had at a hotel. Staff was very warm and friendly. We will stay there again.

10/10

Exceptional

18 Nov 2025

Frankzella

Room was spotless, check in was easy.

Business_and_leisure Self

10/10

Exceptional

10 Nov 2025

Delmi

excelent services

Business

10/10

Exceptional

10 Nov 2025

Shavonna

The room was very spacious and beautiful. Staff was friendly. Breakfast was good as well

Leisure Family

8/10

Excellent

09 Nov 2025

william

Yes

4/10

Poor

08 Nov 2025

Ionia

We felt neglected! and no one cleaned the room. It was a 3 night stay and we requested at least fresh clean towels which we had to go to the front desk for. We were told to put the garbage at the front door and all day no one came to get it. The room was not very clean to begin with as well and the appliances were very old. My stay was disappointing.

Leisure Family_with_children

10/10

Exceptional

05 Nov 2025

Kellie

Everything...great place to stau

Friends_and_family Family

2/10

Poor

02 Nov 2025

Dana

Lady at the front desk was extremely rude!

Leisure Family

2/10

Poor

02 Nov 2025

Keoni

It was a great stay till somebody continued knocking on our door then walks right on in while my wife was naked in the room and then it happened again with 2 other people said that our room was marked as vacant when we didn’t even check out.

10/10

Exceptional

22 Oct 2025

Rhonda

Ex

8/10

Excellent

16 Oct 2025

George

Service was ok,
Breakfast was perfect

Friends_and_family Friends

8/10

Excellent

15 Oct 2025

Anna

The two bedroom suit was perfect for a family. For the most part everything was clean. Just small things, like the fan being dusty. Doors to bedroom closed a little wonky, but not a big deal. The free breakfast was great especially having kids! Parking was easy. Staff was nice.

Leisure Family

10/10

Exceptional

15 Oct 2025

Robert

Very comfortable. Quiet to sleep. Great breakfast.

Business

8/10

Excellent

13 Oct 2025

Ilene

Worked well for my family while traveling with our pet.

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

Jessica

Easy stay with kids.

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

LaDaena

The staff are always a pleasure. The rooms are clean and fresh. This is my home away from home.

Self

6/10

Pleasant

25 Sep 2025

Thomas

No pool for me room was tired but ok

Business

8/10

Excellent

22 Sep 2025

Gary

Surprised extra charge.

As noted this is a good space to stay although a bit awkward to get to. We were surprised and disappointed that we were charged $10 to park next to our unit in an almost empty parking lot. A total unnecessary charge that was not noted by Hotels.com.

Partner

4/10

Poor

10 Sep 2025

George

Pungent ODOR in room 213 and door impossible to op

The room smelled awful ! Had to ram door open with my shoulder to get in Room 213. Had to do this every time just to get in then the pungent odor hits you. Not Marriott quality and you'd be better off going somewhere else.

Business

8/10

Excellent

10 Sep 2025

Anita

Love the location close to major highway.The breakfast was good. The price was good.

Leisure Family

10/10

Exceptional

09 Sep 2025

Frederick

Very quiet and convenient.

Leisure Family

2/10

Poor

07 Sep 2025

Ricky

A 250 dollar hold was put on my account that was not disclosed. I haven’t received the payment back over a week later. The hotel is outside which isn’t disclosed in the pictures of the property. They have a parking fee that’s not necessary.

2/10

Poor

04 Sep 2025

Crystal

The staff was friendly enough. The room was big and spacious but the beds were not standard Residence Inn beds! They were ho

2/10

Poor

03 Sep 2025

Kira

The hotel is in a quiet location. The staff at the front desk are friendly. The room we stayed in needs renovations. The bath tub appears dirty but could be old and needs to be replaced. The water backs up in the tub while trying to shower. The floors were dirty with hair, and the walls were stained. House keeping will only remove or replace linen such as towels on the third day. We had to go to the front desk for linen. Please don’t be fooled by nice pictures. This hotel is an overpriced worn out hotel.

Leisure Family

6/10

Pleasant

28 Aug 2025

Richard

The pool was clean, but the hotel was off the beaten trail and it has a lot of steps

Leisure Family

10/10

Exceptional

26 Aug 2025

Audrey

Enjoyed my stay

Leisure Partner

10/10

Exceptional

26 Aug 2025

Stanley

None

6/10

Pleasant

25 Aug 2025

Laura

We did not appreciate that the next door neighbors were always outside blocking our staircase and making noise until very very late at night. Because the rooms are all accessible from the outside no one from the hotel did anything.

Leisure

6/10

Pleasant

22 Aug 2025

Charles

Fair

Hotel not in convenient area, breakfast fair, and steps going to second floor starting to wear out.

Partner

10/10

Exceptional

22 Aug 2025

Kendra

Great place to stay long term

Business Self

6/10

Pleasant

20 Aug 2025

John

Below Typical Residence Inn Expectations

While our stay was perfectly fine, this property did not deliver on meeting expectations. Thought

Friends_and_family Family

8/10

Excellent

17 Aug 2025

Laurie

Nice setup and room was great. Breakfast was good but choices were limited. Staff was friendly and helpful.

Leisure

10/10

Exceptional

16 Aug 2025

Martin

Nice place, friendly and helpful staff.

Leisure Family

8/10

Excellent

09 Aug 2025

Cheri

It was a great time

8/10

Excellent

08 Aug 2025

Naomi

The rooms are spacious and well-equipped, and there is plenty of on-site parking with a good range of amenities within a short driving distance. The breakfast had a good range of options but there was limited seating and food spills were not quickly cleaned up.

Leisure Family

4/10

Poor

06 Aug 2025

Megan

Property was run done. Car sitting there for days with a flat tire. People blocking my stairs daily and smoking despite not allowed. Management did nothing to address it.

Leisure Family

10/10

Exceptional

05 Aug 2025

Wilkin

The bathroom is a little messed but everything good 👍 💯

Leisure Family_with_children

8/10

Excellent

03 Aug 2025

Brenda

The room had a musty smell. Very dark