Name: HYATT house Mt. Laurel
Address: 3000 Crawford Place, Mount Laurel, 8054, US

6/10

Pleasant

04 Aug 2026

Laura

I have stayed here a few times before and had a better experience. This time I thought things were not as good. There were a few things I noticed when I checked in and reported to the front desk and those things were never addressed during my 4 night stay. I reported that the TV in the living room did not work. It looked like someone pulled the connection off the back of the TV. The security lock that allows you to open the door without opening it fully was half missing, so was useless. The dead bolt lock kept sticking and hard to lock. The shower only contained HOT water. When I took a shower, I could barely turn it on because the water got hotter and hotter the more you turned the knob in the shower. The carpets in the room also did not look very clean or feel very clean.
Like I said, it has been better in the past and I hope they go back to their higher standards, because I like staying there because I don't have to listen to banging doors in the hallway like in a typical hotel.

8/10

Excellent

03 Aug 2026

Sharon

Staff manager and Front desk was extremely helpful

4/10

Poor

03 Aug 2026

Edward

This location can use some up to date, Also breakfast was terrible need some new cooks. I was not impress at all or the money we spent.

4/10

Poor

03 Aug 2026

Paul

There were 2 smoke detectors in the room. One, or both of them were chirping when we came in. Maintenance came over and pulled one out and replaced the other. The chirping stopped. The toilet had trouble flushing. There were no captions available on the TV. We called the front desk for help and they sent a different remote which did not help. They said captions were not available on all channels (really ? By law don't the have to be?) But they could not tell us which channels had them. There were 7 different caption settings on the TV and non worked on any channel we tried.

When we went to check out there was no one at the desk. We waited around for 15 minutes and nobody showed up. Other guests came and waited. We finally gave up and left.

8/10

Excellent

02 Aug 2026

Lucille

We stayed one night and it was good. The room was clean and comfortable. We checked in late and the night person was not enthusiastic to check us in. The person on daytime when we checked was very nice and helpful.

4/10

Poor

31 Jul 2026

Alexander

The rooms were not well maintained or clean at all. There was hair all over the shower wall in one bathroom with mold and blood on the back of the door in the other bathroom. The carpet was quite sticky in some places throughout the room as well. The pool was great and the basketball court was cool. The breakfast had a good selection. Overall an ok place to land at the end of a busy day. Free parking was nice too.

4/10

Poor

27 Jul 2026

Gillian

Room was clean. Loved the set up of the rooms. We stayed 4 days, garbage was not emptied daily. Dishes weren't cleaned and left in sink dirty. Signs say pool open until 9, closed at 8. Shower couldn't drain. When they took the garbage on day 3, they took the hand soap and didn't leave fresh soap.

8/10

Excellent

27 Jul 2026

Arularasu

This is good place and room space was enough.. only thing is very old carpets and smell in the room when you enter in.. otherwise it is good place for family to stay especially if you want to cook

6/10

Pleasant

25 Jul 2026

Cristal

Room was clean super small, but it’s New York City. Breakfast was amazing. Probably one of the better places that I’ve had breakfast for my family good location for walking not a great location for parking. The only downfall was our air conditioner in our room broke every single day and it was so hot. It was probably nicer outside than in our room.

10/10

Exceptional

23 Jul 2026

David

This is a great place for an extended stay with the family, or for a wedding or other social event. The free breakfast was great, and I only wish we had more time to spend there. The room was spacious and clean, and the bed was comfortable. I have not regrets and would stay there again.

2/10

Poor

20 Jul 2026

Sara

This hotel was filthy

Family_with_children

10/10

Exceptional

19 Jul 2026

pierre

It’s was our first time staying at a Hyatt house and it was better than expected. I would gladly stay here again.

Few things in the room need to be replaced for the visual pleasure as well as the bathroom with the walls needing a touch up. But other than that the place is a great stay.

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Ismael

I’ve previously stayed at a few Hyatt House hotels. This site had the welcoming office like set up, full kitchen, full size refrigerator, kitchen sink, etc. There was even an enormous area with wire shelves, and clothes hanger and plenty of hangers for my clothing. The TV in the bedroom was having an LED issue where the screen would intermittently go brighter than darker, though it wasn’t enough for me to complain. The breakfast buffet was adequate yet I have been privy to better quality foods at other Hyatt House branches. I would have rated 4.5 if the third floor I stayed on had elevator access. I don’t mind the walk, but some days you just want to take the elevator.

8/10

Excellent

17 Jul 2026

Jenna

This hotel was perfectly fine but not wonderful. Definitely could up their cleanliness game, but the pool was lovely and the people were very nice!

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

Scott

Everything was \"OK\" - not great, not horrible. The rooms definitely show some wear/tear and the complex has deferred maintenance.
First room was almost 90 degrees upon arrival but they did change us to a new room with working AC.
Asked for Ice - and their ice machine was broken - so no ice (this was when it was 95 degrees in July)
They don't really come by to get trash, etc., very often. Went to the front desk to ask for new towels and was told we needed to go back to the room, bring them the old towels, then they'd give us clean towels. Not a big deal, we did it, just not as nice as other hotels.

Family_with_children

10/10

Exceptional

16 Jul 2026

Emily

the room was beautiful and spacious, highly recommend. super clean as well.

Family_with_children

10/10

Exceptional

12 Jul 2026

Kimberly

Very clean, friendly staff, great stay all around! Only negative, totally my fault… I left my pillow behind. 😭

Self

2/10

Poor

12 Jul 2026

Abigail

Room temperature 78 ac unit broke had to move at almost midnight to different hotel with children because they had no other room

Family_with_children

10/10

Exceptional

06 Jul 2026

Mariyn

We stayed and it was awesome well maintained property
Clean and comfortable and dog friendly

Partner

4/10

Poor

05 Jul 2026

Geila

While the main lobby appears to be well maintained and upbeat, I can not say the same about the room. Linen smelled of old cologne. Black water initially came out faucets until we ran all of the faucets. Shower Water was very cool. Some cosmetic damages were very apparent. Room was not properly cleaned as I'm allergic to cats and dogs and it was signs of pets being in the room which triggered my allergies. It one thing if the price was lower but rate was $400 / night (including taxes and fees). I will not stay here again.

Family_with_children

8/10

Excellent

05 Jul 2026

Tanya

Pool and breakfast were wonderful. Need to up grade bedding. Staff were great whenever we needed anything

Friends_and_family Family

2/10

Poor

29 Jun 2026

Jill

Breakfast

Family_with_children

8/10

Excellent

28 Jun 2026

Matthew

We had a very nice stay overall. The hotel was clean, quiet, and a great value for the price. The staff was friendly and helpful throughout our stay.

The only minor issues were that there weren't any sheets in the room for the pull-out sofa, so we had to stop by the front desk to get them, and the pool wasn't open (I'm not sure why). Neither was a dealbreaker, but it would have been nice to know ahead of time.

My only real wish is that there had been a place to grab a drink or unwind in the evening. Other than that, we had a great experience and would definitely stay here again.

Family_with_children

10/10

Exceptional

24 Jun 2026

John

Amazing room, plenty of space the 2 bedrooms and showers were also amazing, will stay here again

Partner

10/10

Exceptional

22 Jun 2026

DINA

Great place

Business Family_with_children

4/10

Poor

15 Jun 2026

Maryluz

Didn't like didn't explain room was on the 3rd floor not good carrying all the stuff up 3 flights of stairs we only had one small garbage can hotel smell bad the pool was broken down my grandkids was disappointed breakfast was nasty

Family

2/10

Poor

14 Jun 2026

Raza

There was no elevator and my room was on the third floor, the door to my room wouldn’t open and it took the maintenance guy almost an hour to open the door.

Family

10/10

Exceptional

13 Jun 2026

Carlos

Clean nice room , good breakfast

Partner

6/10

Pleasant

12 Jun 2026

Lori

Breakfast buffet was terrible everything was dried out & hard,orange juice was watered down.

Partner

6/10

Pleasant

12 Jun 2026

Sharisse

Great space for a family of 5; however we needed linens for the pullout couch and they were not a comfortable material at all. We ended up going to Walmart to buy a soft blanket.

Family_with_children

10/10

Exceptional

08 Jun 2026

Stephanie

Check-in was smooth and staff was friendly. Rooms are exterior and there are no elevators. Breakfast was provided, but had limited options. The rooms were clean and spacious.

Family_with_children

8/10

Excellent

03 Jun 2026

Daniel

The room was clean, the staff was helpful. Always the best breakfasts! Always good parking. Our only down side, and we're not sure it was totally down, is that we were on the 3rd floor (no elevators). A little rough for a 69 and 72 year old couple with sore knees and stiff legs after a 7 hour trip. I don't know if we can request lower floors or not - never saw that on the online booking. The upside, there was no one above us walking around. Unfortunately a loud neighbor talking on the phone early in the morning almost each day of our 5-day stay. His voice just carried so loud and clear. Not the hotel's fault. But the room itself was great as usual. It is a very large room with a fridge and stove, and two TVs, clean and most of the time quiet - like 98% of the time.

Partner

10/10

Exceptional

31 May 2026

Zoila

The place was so great I got a membership for HYATT only thing I was upset about was the pool was closed during our stay for inspection! The rest was great like being at home breakfast was good and full of variety there were pots and pans to cook. The dishwasher with soap came in handy! Will definitely prefer to book with them wherever we travel and my family and I travel a lot!

Friends_and_family Family

10/10

Exceptional

31 May 2026

Tiffanny

Just wish the pool was open. Other than that the stay was great. Staff super nice and friendly. Options for breakfast! Overall great

Friends_and_family Family

6/10

Pleasant

29 May 2026

Ruth

First, let me say, that we really like the Hyatt House & its people. The entire staff has always been pleasant & very helpful. The location is great & has so many things you can do that are close by. We have been staying here on our holiday/family birthday times for many yrs. We've had good suites, bad suites & middle of the road suites. The property owners really need to invest some $$ into upgrading the suites. The staff does a great job w/cleaning, office service & breakfast, & they are all very pleasant, but the suites are getting \"worn out\" & are in major need of replacement - carpet, kitchen sinks, painting rooms, etc. We always make do because it's so convenient for us & allows us to bring our dog, but we might seriously have to consider another hotel & we really hate to do that. We were pleased to see that the outside has been spruce up nicely. It's now time to focus on the inside.

Pet

8/10

Excellent

29 May 2026

Katina

Only complaint was that we had to climb stairs to get to our room. Everything else was great

Friends_and_family Family

6/10

Pleasant

20 May 2026

scot

The room was nice, but in t h e middle of the night the fire alarm beeped 3 times and woke us up. Then 20 minutes later the ceiling in shower started flowing out water. Maintenance came out and didn't do anything. It stopped gushing by the time he got there.

Partner

10/10

Exceptional

19 May 2026

Jesus

Definitely will stay again ,

Partner

10/10

Exceptional

18 May 2026

Crystal

Clean!

Family

10/10

Exceptional

17 May 2026

Dorvan

Everything was as advertised

Partner

4/10

Poor

13 May 2026

Sandryn

Staff was wonderful, helpful. The outside of hotel well kept. Inside of rooms- horrible!! Run

10/10

Exceptional

10 May 2026

GUNO

Clean and spacious room close to everything.

Family_with_children

10/10

Exceptional

06 May 2026

Rachelle

It felt like home away from home. Clean room awasome place to stay

Friends_and_family Family

10/10

Exceptional

03 May 2026

Ruth

Nice staff, nice breakfast, could use a little sprucing up.

Family_with_children

10/10

Exceptional

03 May 2026

Ashley

Great for families

Family

10/10

Exceptional

01 May 2026

Rachael

Over all great place if you plan on staying there for 3+ days.

Friends_and_family Family

6/10

Pleasant

29 Apr 2026

Abdul

The staff and the people on the property were great. However, the sweets were not taken care of or maintained. Lots of pain to peeling from everywhere and bathrooms not in good condition.

Family_with_children

10/10

Exceptional

27 Apr 2026

Kyla

Clean and spacious room. Staff was great. Would stay again.

Family_with_children

8/10

Excellent

20 Apr 2026

Vera

The stay was good the only complaint was the person who checked us in kept giving wrong directions to the rooms. He gave us the letter of the building instead of the building numbers which had us going back to the check in desk several times.

4/10

Poor

17 Apr 2026

Brian

Parking was excellent, but the bedrooms and bathrooms in our suite were way too small. We could not close the doors. My leg bashed into the toilet tissue holder while sitting. No hand holds anywhere in the bathrooms. The showerhead did not detach. And, the beds were way too high off the ground by at least a foot. For reference, I am 6 ft tall.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Janelle

Overall our stay was good. It was our first time on the 1st floor and we realize that we refer the 3rd floor so as to not hear people going up and down the stairs or passing by.

Partner

2/10

Poor

12 Apr 2026

Jason

Room smell like cigarettes. The bed was so hard we couldn’t fall asleep. comfortable. There was no shave in the room so the sun kept shining in our room all morning. Then somebody is playing basketball at 8 AM.

10/10

Exceptional

11 Apr 2026

Jhon

Good

Friends_and_family Friends

10/10

Exceptional

11 Apr 2026

Jason

The area was clean and the staff was nice

Family

10/10

Exceptional

10 Apr 2026

Michael

Rooms were immaculate and not out dated, plenty of parking with ease to room, breakfast was huge and delicious, workers were friendly and helpful

Family

6/10

Pleasant

07 Apr 2026

Kelly

Its a decent hotel for the cost but my last stay, the lights in the vanity rooms did not work as well as 2 of the tvs. I messaged management and was ignored.

Friends

6/10

Pleasant

01 Apr 2026

Mariya

The gym floor was dirty with sand and soil, I complained but nothing changed. It looked like it was never cleaned since last summer. It is not healthy to work out when sand covers floor.
There was smell in bathroom, not because it was dirty, the bathroom was clean. The smell was mechanical, quite strong.
The fridge was noisy!!!!
We stayed for 3 nights and there was no cleaning service at all!!!! Is it supposed to be that way? If your hotel is not responsible to clean garbage bins in rooms anymore, then tell people at check-in where to dispose garbage bags and give them garbage bags for replacement. But honestly for the price, it is ridiculous that people have to take care about garbage themselves.

2/10

Poor

31 Mar 2026

Heather

As we entered the property we looked around for the restaurant and bar that was listed there was seating at a bar, no staff, except the front desk employee. Did not appear to be any beverages in the cooler. When we got to our room, the room beside us had an eviction notice. Walked into our suit and the lamp shades had stains on them, the bathroom sink had hair and dirt all in it. When washing hands at bathroom sink sink was backed up and clogged. There was one trash can in the suit and it was a small trash can under the desk that fit about two water bottles. When trying to shut the doors to the bedroom we could not shut them because the bed was in the way. We could not even move the bed to shut the door.

Partner

10/10

Exceptional

28 Mar 2026

Jed

Great for families. Breakfast is nice.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Catrina

Clean room, staff was very kind. We had a bad experience at another hotel and Hyatt House took our reservation and let us check in early. .

Partner

2/10

Poor

19 Mar 2026

Nevin

FILTHY

Partner

10/10

Exceptional

16 Mar 2026

Gal

Great

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Jefferson

Very nice and cool people all the stuff members and good location the price very good.
I will definitely can back again

Friends_and_family Friends

4/10

Poor

23 Feb 2026

Daryl

The shower was low water pressure and the bed was uncomfortable with questionable bedding (pic included).

Partner

8/10

Excellent

16 Feb 2026

Chava

The staff is always GREAT! very convenient location

Business_and_leisure Family

10/10

Exceptional

30 Jan 2026

Tammy

Clean room and good customer service

Business

10/10

Exceptional

30 Jan 2026

Tammy

Very clean

Business

10/10

Exceptional

29 Jan 2026

Tammy

Clean room, staff and

4/10

Poor

28 Jan 2026

Suzanne

One

8/10

Excellent

26 Jan 2026

Valerie

Thr rooms were good and the staff

Leisure

10/10

Exceptional

13 Jan 2026

Jennifer

Another great getaway

Partner

10/10

Exceptional

11 Jan 2026

Greg

Easy parking friendly staff clean room just lovely stay

Friends_and_family Family

6/10

Pleasant

07 Jan 2026

maurice

Good

10/10

Exceptional

05 Jan 2026

Ruth

We have stayed here many times due to its location & access to shopping. The service is great. The staff is friendly & helpful. The outside of the property could use a good \"refreshing\", but it is a good stop if you need some extra space & you're staying for a week.

10/10

Exceptional

27 Dec 2025

Jeaniffer

Rooms were clean, staff were very friendly and nice. Excellent location, nicely decorated lobby.

Leisure Family

10/10

Exceptional

25 Dec 2025

Mark

Great place great service

Leisure Family

6/10

Pleasant

25 Dec 2025

Donna

The breakfast menu was ok. Food was good enough…the room could definitely be cleaner and updated. We stay here because the whole family can be together instead of getting multiple rooms but I would prefer to stay in one of the nicer hotels in the area. Nothing about the hotel is exceptional.

Friends_and_family Family

6/10

Pleasant

23 Dec 2025

Brianna

The hotel is older so the room is a bit outdated. It is definitely a hotel for parties as there were 2 happening right near my room.

Business Partner

10/10

Exceptional

20 Dec 2025

Gregory

Great stay

10/10

Exceptional

19 Dec 2025

Jarell

Everything was great

Self

10/10

Exceptional

14 Dec 2025

Byron

The Wi-Fi was off and on it cut off in the middle of me watching the news about the snow storm in the area. Staff was great. Room was superb. I didn’t have time to get breakfast because I was busy cleaning the snow off my car.

Friends_and_family Family

8/10

Excellent

13 Dec 2025

Bret

My stay was good over all

Self

10/10

Exceptional

07 Dec 2025

Amyra

Clean room and family friendly facility. Staff was helpful and courteous.

Leisure Family_with_children

8/10

Excellent

01 Dec 2025

Lisa

Staff was great

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Martine

Easy check in process, comfortable beds and good sized rooms.

Leisure Family_with_children

4/10

Poor

29 Nov 2025

Prasad Rao

The staff was nice, but the room had a strange odor. The blanket was a little dirty with stains and the pillow was not proper, gave me rashes on my neck. Room was spacious though. 2 out of 5 stars.

Friends_and_family Family

10/10

Exceptional

27 Nov 2025

Ron

Room was very spacious and well equipped for the price we paid. Nice layout and plenty of room!

Leisure Partner

10/10

Exceptional

24 Nov 2025

jaeryong

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