Extended Stay America - Philadelphia

Extended Stay America - Philadelphia - Cherry Hill

United States , Mount Laurel - NJ
CHERRY HILL, 1653 E State Hwy 70
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100 reviews shown

8/10

Excellent

22 Mar 2026

Seth

A “you get what you pay for” situation. The surrounding area is awesome. There’s a Wegmans! Plenty of dining options, playgrounds, and Diggerland/Sahara Sam’s. The hotel is ehhhh, definitely old and run down. Breakfast is coffee and maybe food. I went down at 8:50 and everything was gone. It’s just a place to flop. Beds are comfortable enough and the usual cable channels. It served its purpose

Family_with_children

4/10

Poor

15 Feb 2026

THE ROOM WAS CLEAN BEDS WERE SMALL AND STIFF. BREAKFAST WAS IN A BROWN PAPER BAG.

Partner

10/10

Exceptional

22 Nov 2025

Hector

Great place…very clean and safe

Leisure Self

8/10

Excellent

20 Nov 2025

Carlos

Fair

2/10

Poor

17 Nov 2025

shamecia

my third floor room had no hot water and the place flooded with sketchy people. looks more like a half house then a hotel. smh never ever in history will I go back to this hotel!!

Leisure Self

6/10

Pleasant

17 Nov 2025

mittie

I booked a room at ghus hotel because it was a non smoking hotel and i have environmental allergies. The room smelled like cigarrette smoke and when i reported it, my options were take 10% off or checkout. There was also an issue with the plumbing. I don't think I will ho back. The bed was comfortable though and I bought air sanitizer for the smell..

Partner

2/10

Poor

28 Oct 2025

Patricia

For one the room kitchen was not stocked no cooking utensils no plates nothing also the room had bugs I called and was to get a refund and that never happened so to be happy with this place not at all I will never book here again

Business_and_leisure Self

10/10

Exceptional

21 Oct 2025

Mary

The property is nice but the highway location is so dangerous to enter and exit.

Leisure Family

10/10

Exceptional

29 Sep 2025

Robert

10/10

Exceptional

27 Sep 2025

dennis

this was a work trip. great place extra clean and looked to be very well maintained being in the construction and property maintenance field hats off to you guys.

Business

4/10

Poor

25 Sep 2025

Cyndill

Saw two cockroaches in the room... loud noise from ac allllllllll night long. bathroom only had one tiny bottle of shampoo no soap. would love a refund

Leisure Partner

6/10

Pleasant

19 Sep 2025

Eduardo

The room key was not easy to operate. The room is dated but it was clean. All I needed

Business Self

8/10

Excellent

12 Sep 2025

Monica

Clean room. Friendly staff. Nice location.

Business_and_leisure Self

2/10

Poor

03 Jul 2025

Jean Bildad

Bad smell room and window was dirty

10/10

Exceptional

01 Jul 2025

Santia

Thanks for the hospitality

Leisure Friends

10/10

Exceptional

13 Jun 2025

Stella

Convenient, affordablem friends staff

Friends_and_family Family

10/10

Exceptional

23 May 2025

Glenn

People were AWESOME.

Business Self

8/10

Excellent

19 May 2025

Nancy

Might need some upgrades

6/10

Pleasant

27 Apr 2025

Stephanie

First off the hotel was hard to get to with construction. Secondly, the police were there when we arrived and then again later. The bed was not comfortable at all and not enough pillows. The staff was very nice!

Leisure Partner

6/10

Pleasant

19 Apr 2025

Melyssia

Average. Fine for a short stay but very unkempt and the staff is hard to find.

2/10

Poor

14 Apr 2025

Patricia

Dissatisfied with out stay

We booked for a queen size bed and it obviously was not a queen size bed. i asked the front desk and the lady informed me in a matter of fact way that all their beds are queens. There was no way but said ok. It was also obvious that they do not thoroughly clean rooms. There was dust and dirt in the corners. Dust bunnies under the bed. They did not have a coffee pot or anything, they just stated that you would have to get all those items from the front desk. All night, all we could smell was marijuana. What is the point of no smoking if you smell marijuana. No dishes or anything was provided. Everything had to be obtained from the front desk.

Friends_and_family Family

2/10

Poor

03 Apr 2025

Cathy

Sleep on the street before you sleep in this place it's disgusting

Leisure Self

6/10

Pleasant

20 Mar 2025

Ralissa

Overall it was nice. My first night i noticed a small bug in the bathroom. I didn’t pay it no mind. The second night there were multiple smaller and a bigger bug. I called the front desk. My options were to check out at midnight when i saw them for a full refund . Check out in the morning for a discount or stay until my reservation was over. I chose to stay because I had no where else to go. The rest of the time went well.

Leisure Self

2/10

Poor

14 Mar 2025

Karen

There was a shot stain on the bed, medicine on the floor, pee on the toilet and rubber gloves left behind. Not to mention the stains on the pillows

Leisure Partner

10/10

Exceptional

12 Mar 2025

Jeremy

It was amazing slept like a baby .. atmosphere was quiet...

Business

2/10

Poor

04 Mar 2025

Paul

Stay away from this disgusting place.

The hotel was run down, filthy, smelly, and appeared to be serving as a shelter for homeless people, with many of the residents just wandering the halls. When I entered our room, I saw several cockroaches in the kitchenette. We could not stay, and the front desk person said I could get my money back "guaranteed" but I had to call hotels.com because I booked through them. Hotels.com spoke to the hotel manager and told me I could get back one of two nights only. This is a rip off from a hotel that should never be listed on hotels.com as a place for tourists to stay, so I fault both the hotel and hotels.com for advertising it as something that it is not.

Partner

4/10

Poor

27 Jan 2025

Nicole N

Honestly wasn’t my cup of tea. Easy to find but services were not great for me. Was late when I arrived and it was super icy out, when I was leaving almost fell a couple of times to do poor maintenance. The room was ok, sheets had stains on them and towels were rough. Grateful I travel with my own bedding and towels. Room was honestly too much for what it offered.

Leisure Self

2/10

Poor

24 Jan 2025

Richard

$150 room deposit

They stole $150 deposit from me! It’s more than the cost of the room. I’ve never paid a room deposit ever! I’ll never stay at any of their properties or use hotels.com again!!!

Business Self

8/10

Excellent

06 Jan 2025

Yasmin

Good

Leisure Family

2/10

Poor

06 Dec 2024

Verified traveler

Roaches

There were roaches in both the bathroom and the main bedroom area.

Business

4/10

Poor

01 Dec 2024

Leigh

In the room there was dirt on the floor, hair in the tub and pee on the toilet seat. The room stunk of stale cigarettes and someone was clearly smoking in one of the rooms nearby. I asked a member of the staff to clean the toilet and she came right away and was very friendly. However, I wasted 3/4 of a bottle of antibacterial spray on the bed and surfaces. They also charged me $60 for my dog when my dog is cleaner than the hotel. This hotel is way overpriced for what it is.

Leisure Pet

8/10

Excellent

30 Nov 2024

Marcella

It was a nice stay and the employees were very nice as well…the only problem was the elevator stopped working on checkout and I had to drag my items up and down the steps from the 3rd floor.

Leisure Self

2/10

Poor

30 Sep 2024

David

I would not recommend this hotel for anyone.

Leisure Partner

6/10

Pleasant

17 Aug 2024

Sanlly

The bathroom was not clean, the roomed smelled like mildew, and there were roaches.

Business_and_leisure Self

10/10

Exceptional

12 Aug 2024

Verified traveler

My room was very comfortable and clean. Its small kitchen was an added plus. I particularly appreciated being able to set the temperature of air conditioning.

Self

2/10

Poor

05 Aug 2024

Diane

Get an exterminator ASAP

First I had to get checked in and you only can use a card your location is not convenient for people without vehicle once I finally get checked in I couldn't get relaxed because of the roaches around the room coming out the air conditioner and kitchen so I had to keep my belongings altogether on the table away from the wall then I had to keep checking me and my family beds to make sure none was crawling on us while laying down my kids were afraid to sleep underneath the covers because of the bugs we choose to stay the one night a leave early as possible no vending machine no ice machine no near by stores I will not be returning to this place ever

Friends_and_family Family

8/10

Excellent

04 Aug 2024

Kaytibrooke

Strange smell in the hallways, but otherwise a fine stay.

Leisure Family

4/10

Poor

03 Aug 2024

Juan

Spotty wifi, some lights in the room didn’t work, the key for the door didn’t work even after several resets, there were no other rooms available to change to, sparse breakfast.

Business_and_leisure Partner

10/10

Exceptional

30 Jul 2024

Jackie

Staff wouldn't allow for early check-in when needed.

8/10

Excellent

30 Jul 2024

Owen

Ok stay

Reserved a single queen studio but when I got to hotel they had booked all the single queen studios, had to settle for 2 double beds. Not a big deal but didn’t seem right, if I reserved a single queen I should get a queen not have to settle for 2 double beds. All other aspects of stay were great. Friendly staff and great comfort.

Partner

2/10

Poor

21 Jul 2024

Verified traveler

First room they put us in, the door didn’t open. Back to get working key card. Then the bathroom light didn’t work well, and wasn’t set up- no soap etc. Back again and got room switched to across the

Partner

2/10

Poor

21 Jul 2024

Verified traveler

Never again

This place is trash

Self

10/10

Exceptional

13 Jul 2024

Jermaine

Excellent Hotel!!!

Leisure Family

2/10

Poor

12 Jul 2024

Marilyn

Roaches and super dirty broken stove in second room broken refrigerator in the first one. Hall way rug was something out a nightmare. Woman at the front desk was rude and even tried to tell me to move my car out the handicap parking which is for my son. I would have left if my house wasn’t getting lead removed. Never again

Business Family_with_children

10/10

Exceptional

11 Jul 2024

Kerri

Nice

2/10

Poor

06 Jul 2024

Shaniqua

Absolutely do not recommend!

Leisure Family_with_children

2/10

Poor

04 Jul 2024

Tequann

Very close to the highway for travel to my job

Business_and_leisure Self

2/10

Poor

24 Jun 2024

Verified traveler

Roaches and no communication

The room was full of roaches—some dead, some alive. Probably 10-20 total. We told the front desk immediately that we couldn’t stay there and needed to leave for our kids’ safety.

They apologized and said the manager would need to issue my refund the next morning. I left a note with my number, called once the next day, tried again through hotels.com this morning—no response.

Friends_and_family Family

2/10

Poor

16 Jun 2024

Shu

We would not stay at this hotel ever again nor would we ever recommend this hotel to anyone we know. We had to change rooms three times during check-in because the first two rooms were filthy. The first room (Room 217) had no bedding, food and dirt all over the floors, the kitchen was not cleaned, and the room was facing the back parking lot where there was a car blaring loud music with its windows and doors open in the middle of the afternoon. When we spoke to the front desk about this, we were given Room 218, which was slightly better but the bathroom was not clean, the bathtub tap was stuck and the bathroom door didn't lock. When we spoke to management again, we were given Room 220, which was the best of the three but the carpet had holes in it, the bathroom lock didn't work, the bathtub was rusted and grimy, and we ended up buying our own disinfectant to spray the room to ensure its cleanliness. This was completely different than the photos and reviews online. We felt unsafe and feel cheated based on the money we spent on this hotel stay. Should you wish to see photos for evidence, please contact us directly.

Leisure Family

2/10

Poor

16 Jun 2024

Judy

THERE WERE ROACHES ON THE COUNTERS, AND KILLED SEVERAL OTHERS THAT CAME UP FROM THE TUB DRAINS. There was a dead roach in the lobby. DO NOT STAY HERE UNLESS YOU WANT TO PAY ALMOST 200 for FILTH!!!!

Leisure Family

2/10

Poor

15 Jun 2024

thomas

Terrible

No ice machine. Room was small. Dark and smelly hallways. Vending machines had zero prices and asked for 3.25 per bag. Worst stay I have ever had

Partner

4/10

Poor

03 Jun 2024

Benjamin

It’s important to aggregate data when choosing hotels and I regret I didn’t do that here. When I entered the room the first night there was debris on the kitchenette countertop and the refrigerator.

The next night I found a cockroach near death on the floor in the middle of the kitchenette. The bathtub spigot was detached from the wall and there were rust stains visible in the gap between the wall and the spigot.

I had another night in the property and left one day early rather than stay another night in the room despite having prepaid.

Expedia has been great for booking flights. I’ll stick to those going forward.

Leisure Self

10/10

Exceptional

02 Jun 2024

Afi

It was nice quiet all amenities worked happy positive people

Leisure Self

6/10

Pleasant

30 May 2024

Hector

The nerve

We called Hotels.com when we were at the airport in Florida to inform them that our flight was delayed and we would arrive after 1AM. We asked if we would still be able to check in. They told us to call the hotel directly and was informed by the hotel that is wouldn't matter what time we arrived as long as we paid for the room. When we arrived at the hotel we were told that the room was closed due to a no show which meant we were not eligible for a room or our money back. We had to paybfor another room and only because we were tired from our flights. We eventually got our refund but only after causing a fuss and using a few choice words. Don't play with me and my money because God is gonna make sure inget what I deserve. This was the first incident inhad with Hotels.com but I don't think i will be using them or the hotel ever again.

Partner

6/10

Pleasant

22 May 2024

Glenn

Getting into the property was tricky due to construction. Hallway and room has a odd smell, like urine. Room itself has a layer of dust and clothing left by previous guests. I'll look for better on my next trip.

Leisure Self

6/10

Pleasant

20 May 2024

Marcelo

When going from and arriving to the hotel, the main street has a medium barricade, so you have to plan routes in different directions. The room door did not open up normally, instead of the usual sliding the room key/card into the slot and pushing down on the door handle, it was pulling up. A fix that was not properly installed and then not fixed. The room was very dated and the kitchen needed to be redone. The heating/cooling system was loud in the room. This location is equivalent to a 2 star motel but changes like it’s a 4 star. The grab & go breakfast, is only bad coffee, creamer, muffins and instant oatmeal. Don’t expect anything more.

Leisure Partner

6/10

Pleasant

12 May 2024

Olushola

Too noisy in the room above me, people kicking and my bed was done, too old and damaged, requested for change of room, never come back to meet my request, too bad but every others furniture in the room was phenomenal

Leisure Partner

10/10

Exceptional

07 May 2024

Kabiru

Nice place

Business_and_leisure

10/10

Exceptional

04 May 2024

Afi

It’s quiet and everything is close an buses. Like it here staff is very nice an respectful an positive.

Leisure Self

10/10

Exceptional

26 Apr 2024

Afi

Loved EVERYTHING ABOUT THE PROPERTY AN STAFF BIG ROOM AN ALOT OF SPACE FOR THINGS AND QUIET AN CALM

Business_and_leisure Partner

10/10

Exceptional

26 Apr 2024

Afi

The staff is awesome it’s quiet an calm an very accommodating. Big rooms an space for things just love it

Business_and_leisure Partner

2/10

Poor

20 Apr 2024

Matt

Cockroaches

Leisure Partner

2/10

Poor

19 Apr 2024

Cecilia

Roaches in the rooms

Business_and_leisure Family_with_children

4/10

Poor

15 Apr 2024

William

It smells like smoke and mold. There were roaches in the bathroom. Customer service was very nice.

Business_and_leisure Family

4/10

Poor

13 Apr 2024

Morgan

This hotel desperately needs an exterminator

The hotel was run down. The bath and floors were filthy. Late at night, we heard animals crawling through the walls. The staff themselves were friendly, but the hotel is in desperate need of an overhaul and exterminator.

Friends_and_family Family

2/10

Poor

10 Apr 2024

Dorothy

The room was a decent size and I like the large fridge but the sink did not drain well and there was stopper in the sink. The front desk greeting was the worst I have ever received.

Leisure Pet

6/10

Pleasant

08 Apr 2024

Verified traveler

Ehhhhh

Found a cockroach in the bathroom when we first arrived. The refrigerator wasn't working properly, and housekeeping didnt come to our room at all during our stay.

Friends_and_family Family

2/10

Poor

08 Apr 2024

Peter

Do Not Stay - BUGS!

There were bugs everywhere. I want a refund! I had to leave the hotel in the middle of the night because they didn't have another room for me. I need to be contacted immediately!

Friends_and_family Family

4/10

Poor

31 Mar 2024

John

Roaches in bathroom tub property wasn’t clean scum around tub. Best value for your money right!

10/10

Exceptional

23 Mar 2024

Clyde

Too noisy.

Leisure Family_with_children

10/10

Exceptional

27 Feb 2024

Sherone

Extended stay is a inexpensive and convenient hotel to stay at. Only down fall is more then half the time I stayed I had to switch rooms because of it being dirty. I would give it 10 stars if the cleaners did a bit of a better job, besides that it’s a good hotel to stay at.

Business Partner

10/10

Exceptional

25 Feb 2024

Verified traveler

More bedding, 4 pillows and some extra blankets would have mad e the stay much better.

Partner

4/10

Poor

28 Jan 2024

Alex

Bed was horrible and pillows were even worse.

Business_and_leisure Friends

2/10

Poor

17 Jan 2024

The person at the front desk is very negative and the place stinks.

Self

8/10

Excellent

07 Jan 2024

Shannon

The gentleman who checked us in was extremely friendly and personable!

Leisure Pet

10/10

Exceptional

06 Dec 2023

Verified traveler

Comfortable and Convenient

Comfortable

Business

10/10

Exceptional

26 Nov 2023

Raymond

Clean and quiet

Business_and_leisure Partner

4/10

Poor

16 Nov 2023

Michelle

Terrible hotel, not worth your time or money! I didn't even stay and was charged. I booked a reservation in the car on my way to the hotel. Upon arrival I walked in and was so disappointed. The the hotel reeked of cigarette smoke. The front desk staff was very friendly, professional, knowledgeable and was very accommodating. However, after reading a sign at the front desk that stated there is a $250 fine for smoking in the room when the entire hotel smelled of smoke and after surveying the hotel surroundings I declined to continue with my reservation. I tried to immediately cancel my reservation with Expedia once I got at the location but was unable to do so due to the time frame and was charged for a reservation the next morning even though I didn't stay. Horrible experience never again.

Business Family_with_children

6/10

Pleasant

07 Nov 2023

Robin

The room was clean but the hallways were not in good shape. Overall the hotel is in need of updating: the tub faucet leaked, the walls are dinged up, the hall carpet dirty, the lights in the hallway very dim etc. I stayed there because I had a dog with me and it was one of the few places that was pet friendly. However, the hotel parking lot was full of trash and there are not a lot of nearby areas to walk a dog.

Leisure Pet

8/10

Excellent

04 Oct 2023

Patricia

Nice & quiet, staff is nice too

Leisure Family

4/10

Poor

26 Jul 2023

Thomas

Poor maintenance

The handle on the shower fell off when I tried to take a shower.

Friends_and_family Family

10/10

Exceptional

23 Jul 2023

Angela

Kinda small but very nice for the value def better than anything else in the are for sure

Leisure Partner

2/10

Poor

22 Jul 2023

Room smelled like cigarettes walking through the door, floors in both kitchenette and bathroom were dirty and sticky. Some syrupy orange stuff on the bathroom floors. No dishes, no hair dyed yet the holder for the hair dryer was there, moldy brown type stuff on the ceiling above the shower, door handle to the bathroom came right off when trying to open the door, dim, unlit hallways, and did not feel safe overall.

Leisure Family

2/10

Poor

16 Jul 2023

Sheila

after a long day out at atco raceway we checked in and didnt sleep good the bed was hard I woke up with body aches the room smell was like petty bad I woke up thinking they have a good breakfast and there was only coffee and hot water for the oatmeal the water was dirty I would never stay there I wouldn't recommended to anybody the rooms are old style they don't have an ice machine very horrible experience

Leisure Partner

2/10

Poor

21 Jun 2023

STEVEN

I travel a lot, and this may be one of the worst properties I've stayed at, Entire hotel was dirty and smelled like cigarette and pot smoke, The cabinet doors in the kitchenette were hanging off the hinges, there were burn marks all over the carpet, TV remote did not work. The "continental" breakfast was granola bars and oat meal, that was it. First time I ever checked out of a hotel after having checked in.

Business Self

8/10

Excellent

21 Jun 2023

Tabitha

Parking

Leisure Family

2/10

Poor

12 Jun 2023

Jessica

Bloody pillow is unacceptable!

Upon check in I go in my room and everything is broken! From the cabinets to the curtains. There was no tissue or tissue holder in bathroom after a long drive. No cups or face tissues! And worst of all there was huge blood stain on pillow covered with a pillow case! Also blood stain on bed. Front desk staff only offered to change pillow! I was delirious! Manager wasn’t around! Then I was offered another room which was much better but bed was like sleeping on exposed springs. I hurt my knee just by kneeling on bed! Worst ever! Never choose extended stays again!

Business Family

4/10

Poor

05 Jun 2023

Edwin

Bathroom was dirty and old

Business Family_with_children

2/10

Poor

29 May 2023

Desmond

Feedback

It’s run down. It needs to be completely renovated!

Friends_and_family Family

4/10

Poor

12 May 2023

Patience

Unclean. Horrible smell. Noisy all night. Not a full breakfast as advertised. Waited 15 minutes for someone to check us out in the morning but no one came.

Business Partner

10/10

Exceptional

30 Apr 2023

Jeffrey

Keisha was excellent. She made my stay a pleasant and positive experience and was very helpful and personable.

Leisure Partner

4/10

Poor

25 Apr 2023

Ronald

Expensive. Door lock did not work. Poor breakfast. Hair in shower. Stained counters.

Leisure Partner

2/10

Poor

24 Apr 2023

Deborah

The first room's smoke smell hit me like a wave as soon as I opened the door (I asked for non-smoking room). Clerk was very accommodating and switched my room. 2md room smelled funky. Air fan grate in ceiling was rusted out and looked like it had never ever been cleaned. Air conditioner unit was in terrible shape and probably has never had a cleaning/filter change. The desk chair looked gross - I laid a towel on it before I would sit down. The bed was very lumpy and squeaked with every move. Big black stains all over the rug. The room was so bad that I was uncomfortable going to sleep as I was envisioning bugs or mice running around while I slept (as far as I know there weren't any but the room was so skeevy that I couldn't stop thinking that it could be).

Leisure Self

2/10

Poor

16 Apr 2023

Jennie

I do NOT recommend this hotel. There is a horrible smell throughout, the furniture is old, chipped and broken, the outlet cover was broken in half with exposed wires, the floor was filthy and sticky and the entire room was dirty. There was hair in the sink…absolutely not worth the money! For this price it could at least be clean and decent.

Leisure Friends

4/10

Poor

24 Feb 2023

Business Self

10/10

Exceptional

02 Feb 2023

Steven

Nice place

Short overnight stay, staff were friendly and efficient, room was comfortable.

Partner

2/10

Poor

17 Jan 2023

Marc

Was horrible. Bathroom was gross. Poop and crap on the bottom of the toliet bowl. Room smelled horrible and the hallway smelled disgusting

Leisure Family_with_children

2/10

Poor

12 Dec 2022

Irena

Not a smoke-free hotel. A guest was smoking in the lobby and staff was present. Rooms smelled like smoke and in very poor condition. We only passed by for one night and I needed a pet friendly hotel that wouldnt charge me a $150 pet sanitation fee. I couldnt wait to check-out.

Leisure Pet

6/10

Pleasant

29 Nov 2022

Richard

Wish it smelled better

Business Self

6/10

Pleasant

23 Oct 2022

Verified traveler

vending machines were not the greatest.