Name: The Grand Laurel Hotel - Philadelphia
Address: New Jersey 73, 915, Mount Laurel Township, 08054, US

2/10

Poor

27 Jul 2026

Lori

This place was just plain gross. The entire place smelled like a weed factory. No luggage carts. No toilet paper. You have to beg for a roll. Tiny scratchy towels. I actually felt cleaner before I took a shower. 6 inches of water collected in the tub the drain was so clogged. The ac does not go below 78. That quite warm for me. They advertise in room coffee. Nope. You have to pay for that also. No amenities what so ever. The pillows stunk like sweat. The beds were creaky and hard. And unless you pay for streaming services. NO TV. I have Netflix and many others but I am not putting my user id and password on their tv…. Not even a local channel. Bad. Just bad. Would never recommend this place.

10/10

Exceptional

26 Jul 2026

Claudia

Very clean and the staff very nice

10/10

Exceptional

05 Jul 2026

Samuel

Great hotel, very clean with a courteous and helpful staff. Good location.
Low score for amenities because there weren't any. Bring your own alarm clock. Wake up available by phone.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Danielle

The hotel was quiet the 4 night I stayed. The staff was friendly and polite. I especially appreciated their hospitality and ensuring I was a guest most times I entered the hotel making me feel safe. The room was comfortable and clean. The lobby was exceptionally comfortable and the marble floors cleaned daily.

Self

2/10

Poor

24 Jun 2026

DAVID

This property was closed down by the Sate Prior & looks abandon but is actually again open under an alternate name. THIS IS NOT A RESORT!!
This property shows permanently closed on Apple maps.
This hotel is BEYOND RUN DOWN. The parking & grounds are full of weeds. The pool and water part is closed. There are NO CUSTOMERS. There are curtains and ceiling damage to rooms visible form out side looking into the dilapidated building
EXPEDIA NEEDS TO REMOVE THIS HOTEL / PROPERTY FROM YOUR search results

YES ITS THAT BAD !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THE WORST I HAVE EVER SEEN

Self

10/10

Exceptional

22 Jun 2026

Brian

Front desk associate was friendly, courteous, and professional.

Partner

2/10

Poor

22 Jun 2026

Amany

When checking in, I was told that the AC was not working and I had the option to cancel and get a full refund. After I said I wanted to cancel, they proceeded to tell me that I had to call the 3rd party where I booked my stay. Expedia has called multiple times and sent an email and still no refund. When contacting the hotel to let them know that Expedia has called the day I canceled and sent an email, they said Expedia had to call.

Regarding the AC, I read a comment that the AC was down but this was a few weeks ago! Definitely would not book here.

Partner

4/10

Poor

20 Jun 2026

Dorothy

Upon arriving the lobby was nice. Tonight's surprise discovered that the AC was out in the building. When I asked how long it had been out I was told the day before which I later found out was untrue because later I looked at other sites reviews and discovered that the AC had been out for 4 days. They offer no compensation and told me that the only thing I could do was get a refund. They didn't even have free water at the least for the guess.

4/10

Poor

17 Jun 2026

Tim

The internet was on and off, mostly off. No TV really just free Google TV. If you like old classics like Lassie or leave it to beaver you're in luck. Elevator was down to 1 and it smelled terrible like the worst BO. The room was mostly clean. I'd look at this place late at night when you desperately just need a room to crash and sleep until the next morning.

Self

8/10

Excellent

17 Jun 2026

Krystal

I’m coming off one of the worst stays ever so this review may be a little overinflated, but I’ll try to be fair.
The receptionists, both at check in and check out were super friendly and welcoming. In fact, all the guests and staff I met were happy and outgoing.
The elevators will drive you crazy. Only one in order and it gets stuck on floors, press up and down and it goes quickly.
Laundry services on 3rd floor-$4 to wash or dry, new machines, takes credit cards.
Rooms are spotless but get warm despite having air turned low—pretty sure I was on the side facing the afternoon sun.
Still, I loved my stay, hot water and water pressure were excellent.
Any and everything you can think of is less than 3 miles in either direction, it’s perfectly centered.
There is no complimentary breakfast but coffee makers with supplies in your room. No bar, no restaurant but lots of things close.
Pool is huge, it was clean, saw a few people going down but lists as closed.
I would definitely stay again—it was sooo clean. Thanks for a great night.

Self

2/10

Poor

15 Jun 2026

Ali Yiğit

Its not clean and old building

10/10

Exceptional

13 Jun 2026

Georgeanne

I usually have a very good experience. Everything is always clean. The beds are comfortable. I can’t complain.

Self

10/10

Exceptional

13 Jun 2026

Georgeanne

Everything was great, except in the bathroom was a little dirty but I’m not gonna complain cause I’m not going underneath the bathroom sink and in my room I had an old gross crackly leather couch. But thank goodness I didn’t need it otherwise I always have a great experience.

Self

2/10

Poor

12 Jun 2026

Anthony

The pool was closed , the ac wasn’t working. The ac filter was dirty and the staff was rude

Friends_and_family Family

2/10

Poor

12 Jun 2026

Adriana

Not a clean room pool was offf limits

Friends_and_family Family

6/10

Pleasant

10 Jun 2026

James

Used to be very nice but, feels a little dated in some areas. The real issue was the AC not cooling the room off. Based on others and my review, I can't recommend a summer stay here.

2/10

Poor

09 Jun 2026

Khushir

This property is so dirty and unsafe, we have left the room in just 20 mins and so dirty and stinky all the rooms.

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Cherisse

The stay was cool minus the amenities like the pool the breakfast

Friends_and_family Family

2/10

Poor

08 Jun 2026

Malcolm

Nothing was good about this hotel except for the loan front desk clerk rudy

Self

4/10

Poor

08 Jun 2026

RAHMAN

Nice building. Lack of services, poor management.

Partner

10/10

Exceptional

08 Jun 2026

Maria

Friendly service, easy check in and very spacious rooms.

Partner

4/10

Poor

08 Jun 2026

John

Giving two stars as the hotel was clean and the staff was friendly and helpful. We went the weekend of June 5th, the pool was drianed, the lounge and restaurant were not open, and apparently the air conditioning was not working in most or all of the rooms. The staff moved us and another member of our party due to the A/C situation, but even in the new rooms the temperature never got below 78. So no pool, no restaurant and no A/C.

Family_with_children

6/10

Pleasant

07 Jun 2026

DENNIS

need to have breakfast
AC not very good

Partner

4/10

Poor

06 Jun 2026

TRACY

The pool was not in operation; the water park was closed, they didn’t have complimentary or for sale breakfast, the bar/lounge was closed, they only clean your room every two days; unless you ASK for your room to be cleaned AND the parking lot (closest to the trees) was filled with trash/liter. So, if all you need/want is some place to sleep, this is the place for you. ZERO amenities to speak of.

Family_with_children

6/10

Pleasant

04 Jun 2026

Tyreece

The air conditioning wasn't great, and there were no amenities at all. No pool, no breakfast, and you have to request your room to be cleaned, which I understand.

Self

2/10

Poor

01 Jun 2026

Amber

I had another property booked and changed my mind at the last minute and booked this one. I hate that I did that. The room smells horrible the tub had mold. The sheets had blood stains. I had two beds so I just moved to the other bed. I got in to check in sooo late 1:30am. I couldn’t go anywhere else. Do not stay here!!!!

Self

8/10

Excellent

26 May 2026

Toula

Staff was great. Very friendly and helpful at the front desk

4/10

Poor

26 May 2026

Twyla

No air. I sweat all night during the heat wave. Refrigerator didn’t work in my 1st room. Spoiled my food.

10/10

Exceptional

26 May 2026

Desmond

the staff was nice and very helpful.

Partner

2/10

Poor

20 May 2026

Scott

The hotel was run down. The air conditioning was broken through out the entire hotel. The floors smelled like mildew. We didn't stay one night. Check out and went to another hotel!

Family_with_children

4/10

Poor

19 May 2026

Sharon

This hotel us to be one of the top hotels in SJ, come to find out it fell to the bottom. People run in and out of the rooms all night making loud noises. Doors slamming hard. No restaurant, shop to purchase snacks was told to go next door to the gas station. No ice machines. The front desk clerk could barely speak English.
Later in visit found out that the hotel just sold and will be under New management. Hopefully the reduce the hotel. Also found out old owners renovented rooms that were on floors 6 - 10

Partner

6/10

Pleasant

17 May 2026

Cara

The staff were wonderful - kind, friendly, and helpful - but the facility itself is pretty run down. Only one functioning elevator and it's very slow. The beds were extremely uncomfortable and creaked horribly. The wifi didn't work, which meant the TV didn't work, despite the staff trying to fix it (it was fixed for about an hour and then the wifi went out again, and none of my other devices could connect either). Everything was clean but it's run down so the ceiling ends bathtub were stained, towels were fraying. You could hear everything from the room next door which was really awkward at times. AC never really got cool and the room fridge wasn't cold enough to even chill a drink left in there overnight. Again, staff were excellent, but not the most comfortable place to stay.

Friends

8/10

Excellent

17 May 2026

Benjamen

The hotel is very unassuming from looking at the outside. It was shut down for a while and you can tell whoever owns the place is trying. The lobby is very nice and welcoming when you walk in. The room was clean with some updates. The TV system doesn’t have a “hotel” system to watch tv so you have to connect and watch your own streaming service.

Overall, it’s not bad. They definitely need some good exposure to continue to grow and improve.

6/10

Pleasant

16 May 2026

Mary

Hotel is rundown. Chips and broken structures, abandoned patio furniture in the patio outside the front door. Knife elevators was broken. Wallpaper mismatched and peeling. Towels as thin as paper towels, landscape overgrown and messy. Hair dryer looked like it was from 1980. Felt unsafe because of the poor condition of the physical plant. Hotel may be in a transition phase but has seen better days. Wouldn’t recommend

Family

10/10

Exceptional

12 May 2026

Sharond

Clean, did not like the shower , or the bath tub , it was dirty

Partner

10/10

Exceptional

09 May 2026

Alex

Nice place

2/10

Poor

30 Apr 2026

Joydeep

The AC didn't work I had to room change the room twice but they're just there for a show they have not serviced them and they don't work It was a very uncomfortable night

8/10

Excellent

24 Apr 2026

joe

Room was clean. Mattress was a little stiff and uncomfortable.

Friends_and_family Family

2/10

Poor

21 Apr 2026

Cristhian

No air conditioning in the entire property and especially the room temperature was 80 in bedroom during stay. Maintenance as unable to repair it.

10/10

Exceptional

19 Apr 2026

Jill

Room was clean but hotel meeds updates in main area.

2/10

Poor

18 Apr 2026

Travis

You write reviews for two reasons, to applaud your experience or to warn others before they waste their time

This is to warn you - was attending a wedding in the area and booked at the Grand Resort and called and very specifically asked if they could accommodate an early check in as I know check in was 4 and if there was a fee I’d happily pay. The rep on the phone told me “early check in starts at 3 & any time before that they could accommodate with a $30 charge per hour before 3pm.” Well I arrive at 3:00 ask to check in and was told not before 4 pm. Told them I spoke to someone and the front desk just kept repeating 4 pm

We end up waiting about 15-20 minutes and the desk says my room is cleaned and they can check me in. Great I’ll take it

Halls smell like wet moldy carpet, each floor had an eerie feeling and energy to them

Room was clean to the eye but when you pulled back sheets the mattresses definitely needed replacing with bad stains

Room temps wouldn’t drop below 80 for the first two hours. When we called front desk we were hung up on 4 times. When I went down they stated “oh yeah it’s the ac in the building they’re working on it” ok this information should be made to guests when checking in. I paid for a room with AC listed as an amenity

Showers and floors felt like they haven’t been cleaned

Hoping my poor experience warrants a response from someone.

Definitely don’t recommend.

Partner

6/10

Pleasant

13 Apr 2026

Jeremy

Easy access to highway

10/10

Exceptional

05 Apr 2026

Luis

Clean room excellent staff 10 out of 10

2/10

Poor

03 Apr 2026

marcy

The room was ok. But our stay was uncomfortable. We heard the couple in the room next ours making LOUD noises (s_x) at night. The hotel was full so we couldn’t be moved to another room. When I let the manager Terry, know what we experienced, she very rude and nasty. Never staying there again. And it’s not because what the couple and their noises, it more so of the manager and how rude she was. And the police was there with tactical shields. SMH. Not sure what happened with that.

Partner

10/10

Exceptional

01 Apr 2026

Elvin

Good places

6/10

Pleasant

29 Mar 2026

marnie

Everything was great but my AC not working it was 80 degrees in my room

Friends_and_family Friends

8/10

Excellent

22 Mar 2026

Joseph

Nice

8/10

Excellent

17 Mar 2026

rachelle

the check in and check out were a breeze. staff very kind and friendly. The facility is older, some of the furninture was worn out and the bath tub was not gleaming... a lot of use probably. The beds were great, firm and not overused. I would definitely recommend if you are ok with a bit of an older facility.

Family

8/10

Excellent

15 Mar 2026

Kiawana

The rooms were nice and spacious, and the bed was amazing!!!

Self

10/10

Exceptional

19 Feb 2026

SEONG WOO

Clean room and kind staff.

10/10

Exceptional

21 Jan 2026

Mouhamed

Clean room

10/10

Exceptional

19 Jan 2026

Matthew

Nice place

6/10

Pleasant

18 Jan 2026

Tenesha

7

2/10

Poor

17 Jan 2026

nelson

The bathtub it was not clean. The bed was ok, it was pretty noisy since we were facing the highway. The room did not felted right.

Leisure Family

2/10

Poor

17 Jan 2026

Taaliba

I usually frequent ML for all my stays. This particular trip the heat did not work.

10/10

Exceptional

17 Jan 2026

Timothy

Yes everything was awesome

6/10

Pleasant

01 Jan 2026

Damon

The Tv was a horrible experience. This process to watch a program was not for a layman. The technical knowledge to watch a program was not for the week of heart.

Partner

4/10

Poor

30 Dec 2025

KESHA

The room and staff were great; however, I wish I had been informed prior to arrival—or at least through the website—that the restaurant and bar were closed during my stay. Breakfast was never served, and Topgolf was also under renovation.

Unfortunately, the information presented on the website did not reflect the actual conditions at the property, which left me feeling misled and disappointed.

Leisure Partner

6/10

Pleasant

26 Dec 2025

Stanley

This was a short holiday stay; the facilities seemed clean and comfortable yet two things disturbing stood out: the mattress was bad and the elevator, or something, throughout the the two nights I was sleeping, continued to be very noisy, rumbling through the walls.

Leisure

10/10

Exceptional

23 Dec 2025

Michael

Nice

Leisure Partner

8/10

Excellent

18 Dec 2025

sam

Room not so great.. noisy

6/10

Pleasant

18 Dec 2025

Ayesha

Room had no sofa or chair. Also, did not have water in the room.

Business_and_leisure Self

4/10

Poor

17 Dec 2025

corey

No climate control the room was so hot

8/10

Excellent

17 Dec 2025

Thomas

Clean room. Modern TV. Friendly staff.

Leisure Self

8/10

Excellent

16 Dec 2025

Terrence

Staff was really pleasant and room was clean and maintained well.

Leisure Self

6/10

Pleasant

15 Dec 2025

Naji

I arrived to an extremely icy parking lot which is dangerous. The lot was not treated whatsoever. The heat in the room didn’t go past 68 degrees and it was about ~18 degrees outside. Needless to say I slept fully clothed in order to stay warm. The only positive thing I can say was the guy at the front desk was polite.

Leisure Self

10/10

Exceptional

13 Dec 2025

Theresa

Yes parking felt safe & easy !!

Leisure Partner

8/10

Excellent

12 Dec 2025

Miyoko

Clean room but disappointing to find out there is no breakfast during the week.

10/10

Exceptional

05 Dec 2025

Rhachel

Very nice and clean room! Great location great parking friendly staff.

Leisure Family

6/10

Pleasant

04 Dec 2025

Ashley

The entryway(lobby) definitely showed a grand entrance. The lobby was very neat and clean. The rooms definitely need to be cleaned more properly as well as bathrooms. The bathrooms are very outdated and need new fixtures. My room stayed cold no matter what I put the thermostat on(I think it was controlled elsewhere). Staff behind the desk were very friendly and welcoming. Overall my stay was pleasant.

Business Family

10/10

Exceptional

30 Nov 2025

Clifton

This hotel is amazing! My only gripe is the fitness center. The cable machine was broken and they were missing a few of the matching dumbbells. They have HIGE Samsung flat screen TVs in the rooms and the king bedroom is very spacious.oh, also the pool was closed. That was another disappointment.

Leisure Family

10/10

Exceptional

28 Nov 2025

Cynthia

.

Leisure Family

6/10

Pleasant

27 Nov 2025

Georgeanne

I like to come here occasionally… But the last two times have been a little disappointing. This time the TV didn’t work and my room was right next to the elevator which kept me up all night.😞

Business Self

4/10

Poor

16 Nov 2025

ahmad

The Pros: good location close to the highway. Friendly front desk. The lobby was renovated so it looked nice.

The Cons: The hotel is old and needs major upgrades. The first room we received smelled bad and had a very loud AC. We asked for a new room and the new room still smelled. The AC did not work well. We had it set to 65 and the room was still 77 degrees. The wallpaper in the bathroom was coming apart and the sink was scratched up. See attached photos.

For $200+/night you’re better off staying another hotel.

Leisure Family_with_children

8/10

Excellent

12 Nov 2025

Ashley

We had a good stay overall. However, after confining

8/10

Excellent

07 Nov 2025

Georgeanne

I didn’t like that they put me in a room that was I think for a patient that needed access to a wheelchair and the water from the bathroom shower just kept leaving the floor and making it soaking wet and I had to use the towels to clean it up

2/10

Poor

02 Nov 2025

Karrah

There are temperature issues in many of the rooms. It was 85° constanty in many rooms. They advertise breakfast included, and there was no breakfast. They charge for later checkouts. There were not appropriate toiletries in the room. They didn’t even have bars of soap to give people.

Business_and_leisure Family

8/10

Excellent

19 Oct 2025

Jennifer

Clean rooms, outdated hotel

Leisure

10/10

Exceptional

18 Oct 2025

Mandy

Convenient location, free parking and semi-modern rooms. Bathroom was a little small and dated.

Business

10/10

Exceptional

17 Oct 2025

Michael

Everything was great.

Self

2/10

Poor

16 Oct 2025

Sarah

Was the worst hotel- horrible smell, run down

Broken toilet seat - bugs in the room

10/10

Exceptional

14 Oct 2025

Sama

Very nice and clean

8/10

Excellent

13 Oct 2025

Ruben

Location

4/10

Poor

13 Oct 2025

Taaliba

The rugs need replacement. The front desk clerks were very patient and nice. I arrived and they did not have my reservation because Expedia failed to send it over so the front desk took their time to help me. He allowed me to get my reservation and delt with Expedia on the back end.

Leisure Partner

6/10

Pleasant

13 Oct 2025

Gerald

..

Friends_and_family Family

6/10

Pleasant

12 Oct 2025

Lew

Bathroom floor was very sticky. Eggs at breakfast buffet were grayish in color. Only 1 luggage cart(which could barely fit in the elevator. Location and surrounding area was good.

Leisure Family

4/10

Poor

12 Oct 2025

Sandy

Rip off to charge to check in early

Self

8/10

Excellent

12 Oct 2025

Philip

Hotel was quiet, neat and clean. Staff was friendly. The beds were uncomfortable and noisy

Leisure Family

2/10

Poor

10 Oct 2025

Kyle

The place smelled, the room was not nice and no regular television. Shower was crooked and the floor uneven. Stains on the sheets with dried blood stain.

Not worth the money compared to others. I will never stay again and feel like I need to decontaminate myself and all my clothes

Business Self

8/10

Excellent

03 Oct 2025

Amanda

Nice hotel. Wish they had breakfast. Wondering if ownership was recently changed. Water park looks run down

Friends_and_family Family

8/10

Excellent

28 Sep 2025

Jason

Clean

8/10

Excellent

20 Sep 2025

Loren

Needs fixing up but clean/comfortable

This was probably a beautiful fancy hotel at one time but it is slightly run down now. That being said…. I loved the staff, the cleanliness, and the comfortable rooms. The price was also good.

Friends_and_family Family

10/10

Exceptional

11 Sep 2025

Ed

Overall, this is a very nice hotel. Only drawbacks were having to step around a small amount of broken glass and some vomit in the parking lot and the bath towels in the bathroom could’ve been softer.

Leisure Friends

10/10

Exceptional

05 Sep 2025

Tadesha

The properties remodel

Leisure Partner

4/10

Poor

30 Aug 2025

Biji

Beds and sheets were dirty even after changing the room

Leisure Family

10/10

Exceptional

28 Aug 2025

Ashley

Amazing customer service

Leisure Self

6/10

Pleasant

26 Aug 2025

Quintin

Pool filled with bugs and water park next door was closed after front desk said go check it out kids will have fun

Leisure Family_with_children

6/10

Pleasant

24 Aug 2025

John

First knock (and a major), the side doors were locked! Big safety violation! Only one way out in an emergency! Told the staff, but they didn't seem to care (just shrugged)! We had to ask for toilet tissue and towels! We won't stay there again!

Leisure Family

2/10

Poor

17 Aug 2025

Stacey

It was dated and dirty.

4/10

Poor

16 Aug 2025

Gabrielle

Need to do better with cleaning

Initially walking in the hotel lobby is looks nice but the rooms looked like they don’t get cleaned properly. The shower had pink mold, the pull out couch looked terrible and the bed in the couch was disgusting. When asked for extra sheets, we were told there wasn’t any. The AC didn’t work either. Overall it wasn’t a good experience.

Friends_and_family Family