Name: Woodspring Suites Cherry Hill
Address: 1830 Frontage Rd, Cherry Hill, US

6/10

Pleasant

31 Jul 2026

Edward

Not very many creature comforts and floors need to be cleaned. No free WiFi, which most have.

10/10

Exceptional

30 Jul 2026

Cindy

OUR STAFFS Team is awesome i will recommend my family and friends to your Hotel

2/10

Poor

29 Jul 2026

Denise

I was charged for a two-day stay even though your refund policy explicitly stated I would receive a refund for one day. Very disappointing customer service regarding billing and honoring the cancellation policy.

2/10

Poor

29 Jul 2026

Anthony

Did stay at hotel for only 15 minutes. Stay was canceled upon arrival.

8/10

Excellent

27 Jul 2026

Tariq

Not a bad place To stay

6/10

Pleasant

25 Jul 2026

Brett

Some of the other people staying there were very loud. It sounded like a party was going on in the hallway into the evening. The people staying in the floor above me sounded like they were playing basketball well until midnight. Not a restful stay at all.
Otherwise the room was great and the staff was very friendly.

10/10

Exceptional

22 Jul 2026

Georgeanne

It’s very convenient, clean and the beds are comfortable. Bathrooms are clean.

8/10

Excellent

20 Jul 2026

Brandon

Clean room... Horrible bed.

Partner

8/10

Excellent

17 Jul 2026

James

Reasonably priced. Room was clean and comfortable, however, the lights and TV were on some kind of timer. EVERYTHING seemed to turn off after a few minutes or so--sometimes it was about an hour, sometimes slightly shorter, other times slightly longer. I could not get the TV to stay on very long EVEN when I was physically watching it! In the middle of a show, it just turned off. I like to leave a light on in the room when I sleep, but I could not do this at this hotel because all lights in the room turned off if I did not move around; they would come back on when I made significant movements. I like the lights to be on at all times to help me orient myself when I wake up and also to help me move about the room without tripping and possibly falling down. Another more serious issue is that other people were riding bicycles and other things in the hall ways; one morning as I exited my room, a kid about 10 ZOOMED by me almost colliding with me. The kid's dad or person with them was using non-motorized scooter and he was very near my door when I exited. There was a lot of this kind of activity outside on the parking lot which was OK and tolerable but inside the hall ways was not acceptable. If I had collided with the bicycle, I would probably have fallen and either fractured a bone, joint or maybe something worse (I am 77 years old and although not completely fragile, such injuries are best avoided).

Self

10/10

Exceptional

14 Jul 2026

Rachel

Woodspring Suites was perfect for us. It is very clean----no carpets so easy to keep clean with the laminate/ vinyl flooring. Beds are up on metal posts for the frame so also very clean and kitchen area was clean with a burner , regular size refrigerator and top freezer, and large microwave. Bathroom was neat and clean and roomy. AC unit controlled by thermostat on the wall . We had been one night in a hotel that allowed pets , not far away, and it was a dive- dirty, lacking supplies and we had to check out the next day. Other patrons also had complaints such as non functioning microwave, no pull out for the kids who slept on the floor. This was like night and day. So glad we found them. Staff was also very friendly as well as other guests residing there.

8/10

Excellent

11 Jul 2026

Stacy

The staff was friendly and helpful. The building was secure. The room was clean. There was lots of parking. The free wi-fi was too slow to do anything. The kitchen did not come with much to cook with. There was one chair in the room.

Partner

4/10

Poor

28 Jun 2026

Affinity

Upon arrival, the room was not clean and did not meet expected standards of preparation. Several essential amenities were missing, including a hair dryer, adequate kitchenware (only one plate and one fork were provided, with no knife, pot, frying pan, or ice tray), and the property does not offer an ice machine.

Additionally, the room had an unpleasant odor resembling pet odor. The desk was present but no chair was provided. The clock was not plugged in, and two electrical outlets were not functioning properly. Overall, the accommodations were unsatisfactory and did not reflect acceptable hospitality standards.

6/10

Pleasant

28 Jun 2026

Raymond

-The hotel staff were extremely kind & helpful. I appreciated them answering all my questions and addressing all concerns that came up.

-The room itself was nice, spacious and the bed was comfortable.

-The bathroom had a weird smell and the vent really didn't help to take away that smell.

-There was stains on the wall, some of the towels I received had stains on them, and the pots and pans needed to be replaced. Some of them are old.

Self

8/10

Excellent

23 Jun 2026

Douglas

They gave you a kitchen, with pots, pans, plates,glasses and silverware but no coffee pot!!! There was NOT A COFFEE POT in the entire building!!! It said it had a coffee bar down stairs, but we were told they no longer do that… so we had to go out and buy a coffee pot just for this trip

Partner

8/10

Excellent

21 Jun 2026

Stan

Clean, quiet, perfectly adequate for a one night stay.

Self

6/10

Pleasant

21 Jun 2026

Kenneth

No blanket or comforter. Just a thin top level sheet.

Family_with_children

10/10

Exceptional

18 Jun 2026

Margaret L

Codi the front desk manager was so friendly and professional. She made sure we were satisfied and was helpful with recommendations for nearby attractions. Erica our housekeeper provided superior cleaning services and extra towels when needed.

Partner

2/10

Poor

17 Jun 2026

Dairis

Triple double booked my room. I went there to check in with no rooms available. I ended up having to sleep in the car. To reiterate I already had a reservation set up we in advance.

2/10

Poor

14 Jun 2026

Michael

Run down property. No coffee available on the premises unless you could pay $15.00 to rent a coffee pot. No facial tissue available. The bathroom sink and shower drains backed up. Would recommend any hotel in the area before staying at this one.

Partner

6/10

Pleasant

06 Jun 2026

Omar

There wasn’t a lot of equipment and cleaning supplies for kitchen especially visiting out of state the wait to check in was very long

Family_with_children

10/10

Exceptional

24 May 2026

David

Clean room

Family_with_children

4/10

Poor

22 May 2026

Annabelle

Dirty falling apart gross place.

6/10

Pleasant

17 May 2026

Denise

Walls thin. Front desk doesn’t answer the phone. Wasn’t given the room I reserved.

Rooms don’t have their own individual iron board or iron. Good luck if you need to iron your cloths.

Partner

6/10

Pleasant

16 May 2026

Ron

When it was time to check out the staff was rushing me and they were very rude

Self

10/10

Exceptional

15 May 2026

Afi

Awesome as always

10/10

Exceptional

10 May 2026

Adonys

next time lmk

6/10

Pleasant

09 May 2026

Maria

The check-in desk assigned us a room; after getting settled in, someone knocked on the door saying it was their room. So we had to grab all our belongings and two small children, go back downstairs to get a new room assignment. The clerk said, “I forgot I gave that room to him already.”People were always hanging downstairs in the lobby, with dogs, even though it had signs stating dogs couldn’t be in common areas.

This is the only hotel I’ve ever stayed at where occupants had to take out their own trash, go to the front office to ask for linens or an iron (which was never available so I purchased my own), the clerk had an attitude when I asked for new linens, and their wasn’t any breakfast station.

Friends_and_family Family

6/10

Pleasant

30 Apr 2026

Eric

This in NOT a hotel! They provided nothing extra, They didn't even provide tissues or a hand towel. I have never used an extended stay, and will never use one again. We picked this place because we were staying in the area for about two weeks, we only stayed here 1 night! We ended up leaving. They didn't even provide an iron in the room, you have to go to the front desk and \"Check it out\" Just beware if you are thinking it's hotel.

Friends_and_family Family

8/10

Excellent

29 Apr 2026

Dawn

Very limited supplies for cooking but there was a full size fridge and full size microwave. The mattress was very worn so that my sleep was disrupted but it was conveniently located to everything I needed, the staff was helpful and the cost was efficient for my needs.

10/10

Exceptional

17 Apr 2026

Jermaine

Always the best place when I’m visiting

Self

10/10

Exceptional

15 Apr 2026

Craig

All good.

4/10

Poor

15 Apr 2026

Prasad

Toilet broke

10/10

Exceptional

14 Apr 2026

Brandon

Two sets of locked doors made me feel safe. The hotel is off a side street as well, so there wasn’t much traffic. It was driving distance from restaurants and stores.

Only negatives we had were that the floor could’ve been mopped better. We used a swiffer and cleaned it ourselves. People in other rooms were microwaving food that shouldn’t be microwaved, and the smell carried.

Partner

8/10

Excellent

12 Apr 2026

John

It wasn't what I expected at first. I felt it was a sterile environment with the bare essentials. Then it grew on me. The water is hot for a shower, nice towels. The mattress is very comfortable. I've never seen beds like that in a hotel; they are high cots. I do like the bedspreads because they are easy to clean, not like a thick comforter, so I know they are replaced each visit. The property is clean with close parking. I like that there is no carpeting, so it's more sanitary for cleaning. Basic but comfortable.

Friends_and_family Family

2/10

Poor

10 Apr 2026

PRASAD

This property is very noisy . Can’t sleep at all

Self

6/10

Pleasant

07 Apr 2026

Serafin

This is an economical/practical place to stay... more like a college dorm residence than a conventional hotel that a business traveler or tourist might expect. While the basic aesthetics were good for what it is, the general condition of the property was rough around the edges, reflecting room for improvement in upkeep and maintenance - or perhaps reflecting harder use by some longer-term residents.

Location was perfect for our particular needs, central to Cherry Hill. You will need a vehicle to do any dining or shopping. Fitness center looked decent (did not use), laundry room was decent. Good bedding with lots of storage underneath. Lots of electrical outlets. No hair dryer or iron in the room but provided at the desk if requested. Pet friendly. No safe.

Poor sound insulation. You hear dogs barking, children, walking on above floors, etc.

Cleanliness was barely passable. Furniture surfaces were reasonable, but the (laminate) floor left much to be desired. I borrowed a broom to sweep dust from corners of the floor and under the table. If you walked barefoot on the floor, your soles would turn black (I mopped what I could with a towel). Kitchen wares were incomplete with some essential supplies missing (no paper towels or dish soap, for instance). They charge a linen service fee if you stay longer than a week (not reflected in Expedia rates). If you're here for a longer stay, it's not so bad after you've settled in and taken care of some of the housekeeping for yourself.

Partner

2/10

Poor

27 Mar 2026

Jennifer

Worn down and overall not a nice place to stay

Family_with_children

4/10

Poor

23 Mar 2026

Letitia

When I arrived at the property, they wouldn’t honor the reservation or Expedia price so at 1 am after a long day of travel, I had to spend 30 minutes trying to get it resolved on my own as the staff wasn’t of much help at the property. Room was old and everything was worn. 2 out of the 3 bath towels were dirty and disgusting. Upon arrival the second night, the keys didn’t work and found out they didn’t have me in the system even though I paid for 2 nights so it was another hassle to get to the room the second night as well. I would not recommend this hotel.

Family

8/10

Excellent

17 Mar 2026

Donielle

Visited on a work trip , staff was helpful , room was spotless ! Will stay again on my next trip to Philly.

Self

10/10

Exceptional

15 Mar 2026

Mark

Just installed room thermostats. Working very well.

10/10

Exceptional

08 Mar 2026

Cynthia

Yes

8/10

Excellent

07 Mar 2026

Brian

I was only there one night for the bed and out early. Looked great. Full kitchen, residential fridge and dishwasher. Seemed clean.

8/10

Excellent

15 Feb 2026

Rasheedha

Staff was great room was clean

Leisure Partner

6/10

Pleasant

29 Jan 2026

Georgeanne

The state is always nice however, this time I was really upset because they plowed me in and my car was stuck in snow and I could not get to work on time. I had to physically shovel the snow out from my car that was pushed up against it compacted with ice.😞

8/10

Excellent

25 Jan 2026

Bruce

Hotel Hallways a bit noisy, but absolutely silent
In the room. For $100 on a snowy night, this was a bargain. Full fridge, dishwasher, stovetop, microwave. Room spotless. I didnt really explore
The hotel, but everything seemed orderly and clean.

Business Self

4/10

Poor

23 Jan 2026

shirley

My room didn't have any heat working. And it was 8pm and there was no one to look at it

Friends_and_family Family

6/10

Pleasant

22 Jan 2026

Clarissa

Check in was slow due to no one at the desk. Cleaners said the person was running late. Bathroom could have been clean way better and clean towels. It was hair all over the place including in the towels. Other than that location was cool. Right off the highway and close to quick things. They allow dogs. I guess that’s a plus’s.

Leisure Self

8/10

Excellent

14 Jan 2026

Wilfredo

Almost everything was great.

Leisure Self

2/10

Poor

01 Jan 2026

Amanda

The room was not cleaned , there was residue on the floors , no toiletries i had to be moved tp a different room

4/10

Poor

29 Dec 2025

Y-nhi Cynthia

Room smelled like dog when i dont have one. Someone entered my room while i was away. The cabinet left open and drawer ajarred. Someone took a pillow and the knife from the kitchenette.

Business Self

10/10

Exceptional

28 Dec 2025

Ariane

Excellent hotel for family with dogs ! But the housekeepers needs to clean the rooms better , smells the dogs pee . They don’t a good job cleaning the floors .

Leisure

8/10

Excellent

24 Dec 2025

Lynette

SPOTLESS ROOMS. CLEAN!
My only complaint has to do with the lights. They shut off automatically after a short time of being on. I was working on my laptop and had to continuously get up to activate the light to come back on.

Business Partner

10/10

Exceptional

17 Dec 2025

Latonya

Yes

Business Self

8/10

Excellent

05 Dec 2025

Vincent

clean room

Friends_and_family Family

8/10

Excellent

04 Dec 2025

Diane

Room was clean and the front desk staff was good.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Melanie

Excellent stay from the staff to the other guest

Business Partner

8/10

Excellent

28 Nov 2025

Roland

The room was clean and the staff are really helpful.

10/10

Exceptional

16 Nov 2025

Georgeanne

Very nice

Business_and_leisure Self

2/10

Poor

16 Nov 2025

ada

they would not honor our reservation. we had to go somewhere else . said their I ternet was down. but I was connected to their wifi. Internet was fine. I feel like it was racism.

10/10

Exceptional

12 Nov 2025

Malika

Room was clean. Staff was friendly and attentive

Friends_and_family Family

2/10

Poor

10 Nov 2025

Karen

The property was not very clean. The hallway smelled like dogs/animals and the equipment (television, refrigerator) were EXTREMELY old and outdated.

Partner

8/10

Excellent

08 Nov 2025

Chris

Yes

Leisure Self

10/10

Exceptional

08 Nov 2025

Monica

Good location

Leisure

8/10

Excellent

05 Nov 2025

Chris

Yes

8/10

Excellent

27 Oct 2025

Angel

Would definitely recommend to my family and friends

Business_and_leisure Partner

10/10

Exceptional

26 Oct 2025

Georgeanne

Safe

Leisure Self

8/10

Excellent

25 Oct 2025

Mary

Nice staff. Free parking.

8/10

Excellent

24 Oct 2025

Raytia

Good stay

Business_and_leisure

2/10

Poor

21 Oct 2025

Sheryl

Do not recommend!! Place reeked of pot, from 11 pm to 145 am some jerk was blasting his rap music, i got no sleep, complained twice at front desk, was told they did not hear anything, i don t know how you couldnt it was blasting so loud! Waiting to hear from manager!! Do not stay here, this was the Cherry Hill NJ location!!

10/10

Exceptional

21 Oct 2025

Kailon

Enjoyed it here really nice and clean and friendly I hope to stay here soon but not for long lol

Self

10/10

Exceptional

18 Oct 2025

Tralanna

If they did serve breakfast I know the breakfast would be great the staff is very friendly everyone was awesome

Self

8/10

Excellent

17 Oct 2025

ARTHUR

good location good price

8/10

Excellent

14 Oct 2025

Mark

Review

The room was clean except for the dead bug on the counter. The hotel does not have ice machines.
For a place to sleep it was adequate.
Parking was good.

Friends_and_family Family

2/10

Poor

13 Oct 2025

Mathew

To be honest, everything was clean. It was a very nice hotel but when I got there, I’d booked a room with two beds and there was no room rooms with two beds available.

Business

6/10

Pleasant

10 Oct 2025

Joseph

Parking is easy
Bathroom sink clogged
Refrigerator door hit cabinet and had to force close. Friendly staff thou

Business

10/10

Exceptional

08 Oct 2025

Georgeanne

Very clean, administrative is very professional… Decorated very nicely for the fall.

Leisure Partner

4/10

Poor

07 Oct 2025

Jamie

We needed to change our rooms twice as the previous rooms we were assigned to had a strong cigarette smell. Along with the smell, other things we have seen were worn and ripped furniture. We were fortunate that the front desk associate was kind enough to accomodate to us. For the third room, the associate personally went in before us to ensure that the room did not smell of cigarettes. The location overall looks run down and not up to date.

Leisure Partner

10/10

Exceptional

03 Oct 2025

Omar

It was short, but almost everything was on point

Partner

10/10

Exceptional

01 Oct 2025

Shandrieka

Nice

10/10

Exceptional

29 Sep 2025

Larry

It was very nice

Partner

8/10

Excellent

21 Sep 2025

Barbara

The biggest negative was that there was no way to make coffee in the room. I understand no continental breakfast because it is an extended stay with a kitchen, but no coffee maker was unfortunate.

Leisure Family

10/10

Exceptional

16 Sep 2025

Amber

Kitchenette

4/10

Poor

02 Sep 2025

Quaneka

This property appears to be a hub for displaced families. The amenities are non existent. No coffee maker, no dish liquid, no hand towels, no business center, no iron (unless you ask for one). I will not stay at this property again but if you do, you’ll need to have your own home essentials….yes even a coffee maker. The staff was accommodating at first but once you’re checked in they are not that helpful.

Business Family

10/10

Exceptional

22 Aug 2025

Wilber

Great

Partner

8/10

Excellent

17 Aug 2025

Silvia

All the staff was very kind and accommodating. We had to move to other room and gather items that were not in the original room (chair, sofa, kitchen utensils). But we finally got everything. The room counters and floors were not clean, but the bathroom and linen were. Lobby and common areas were clean but outside area around the property needed attention.

2/10

Poor

09 Aug 2025

Verified traveler

Would not stay here again

The front desk lady had a terrible attitude. The ac unit in our room was broke.

Partner

6/10

Pleasant

26 Jul 2025

Josh

Its fine. They said they only clean every 2 weeks. It's decent.

Business Partner

8/10

Excellent

14 Jul 2025

Tarah

The staff were nice and efficient. There was a full-sized fridge and stovetop range with microwave. The beds were decent; I didn't wake up with any back issues. They are installing new flooring on the second floor and I think the dust and dirt from this is getting into the rooms. My granddaughter walked on the floor for under 10 minutes and ended up with black-bottomed feet. There was also a cup of water in the door of the fridge. Seemed odd, like the cleaners had missed something.

Leisure Family_with_children

2/10

Poor

12 Jul 2025

Ron

Horrible

At check in we had to wait because no one was at the front. The first room was flooded. Outside there were several people doing mechanic work with their cars apart all over the parking lot. Looks like this is a homeless welfare hotel. Do not stay here. I can’t believe Hotels.com even gave us this as an option. Very disappointed & will have to think carefully if I will use hotels.com again :(

Partner

2/10

Poor

08 Jul 2025

Verified traveler

Don't waste your money here

The photos online make this place look clean and decent, but it was the total opposite once I arrived. As soon as I walked in, the lobby reeked of cigarettes and marijuana. There were shady people hanging around the property, and the whole vibe felt unsafe.

When I got to my room, the smell was just as bad—nothing but stale smoke. The walls had holes, there was visible mold around the sink, and the bed sheets were stained. It was disgusting.

I tried to get a refund, but the hotel refused. I ended up booking a different hotel just down the street, and it was a night-and-day difference.

Do yourself a favor—skip this place. It’s not worth the money or the headache.

Business

10/10

Exceptional

08 Jul 2025

Matthew

Awesome staff. Clean room. Would recommend.

10/10

Exceptional

04 Jul 2025

Bryan

It was a wonderful stay, amazing staff amazing room and even the other guests I interacted with were on the most part great people others were yk but to each there own, would def stay again.

Leisure Partner

4/10

Poor

29 Jun 2025

Jaclyn

The bathroom faucet and shower handle were broken. Other guests were shouting in the middle of the night. Hallways always smelled, half the time of pot. We’ve stayed there before and it was much better. We don’t understand why this time was so bad

Leisure Family

8/10

Excellent

22 Jun 2025

Taliyah Divine

It wasn't bad the staff was very nice and accommodating!

Leisure Partner

2/10

Poor

07 Jun 2025

Tamara

Looks like the floors and bathroom has not been properly cleaned in ages. The sink in the kitchenette smells horrible. Will not be back again.

Family_with_children

6/10

Pleasant

02 Jun 2025

Thomas

Nicely maintained but a bit Spartan in design.

Business_and_leisure

6/10

Pleasant

01 Jun 2025

Margaret

There are no frills at this hotel. It is bare bones. It was clean, but a little sparse for the price. The frame of the bed was one of a fold up bed. That said, it was comfortable enough and clean enough.

Self

2/10

Poor

29 May 2025

Dana

There was roaches in our room. We were supposed to stay for 2 nights and we left last night. It was loud and gross. Can I get any type of refund l.

Leisure Family

4/10

Poor

26 May 2025

Diana

I didnt like it at all.
Trashy.
People smoking weed and drinking from wine bottles right infront of the entrance door. I will not recommend. The rooms are damp and it felt dirty even when cleaned

Leisure Family

2/10

Poor

21 May 2025

Rochelle

WoodSpring Suites Cherry Hill is not a hotel

I rated this property a 1 due to significant discrepancies between expectations and actual accommodations, particularly regarding accessibility. To clarify:

I specifically chose this location for what was advertised as handicap-accessible features, most notably walk-in showers. However, these are only available in limited King-size (single bed) rooms, which was not clearly communicated.

The extent of accessibility is minimal: a few handicap parking spaces and rooms that can technically accommodate a wheelchair. However, the beds are not accessible, and the toilet is extremely low to the ground, posing further challenges.

As an extended stay facility, guests are required to take out their own trash and handle towel and washcloth exchanges, which is not aligned with standard hotel service expectations.

In our two-bed room, there were insufficient kitchen supplies—only one pot, mismatched dishes, and a limited selection of silverware. Additionally, the stove was non-functional upon arrival. No maintenance was available over the weekend, and when they did come, only one burner was repaired before the issue was left unresolved.

This review is intended as a warning for those who may be expecting hotel-level amenities and accessibility. This property does not meet those standards.

Friends_and_family Family