Name: Homewood Suites By Hilton Philadelphia/Mt. Laurel
Address: 1422 Nixon Drive, Mount Laurel, 08054, US

10/10

Exceptional

11 Jul 2026

Tamika

Over all the hotel was beautiful, clean and the staff was wonderful

Family_with_children

8/10

Excellent

05 Jul 2026

Aniyah

The room could have been cleaned better , the shower door was a bit dirty. It would be nice to have more trash bags accessible in the room. The elevator makes a lot of noise when operating . The pool is nice but I wish they kept it open longer for adults , or close it early for children , hard to enjoy it sometimes with so many kids in there

Partner

2/10

Poor

01 Jul 2026

Shaveena

Large German shepherd tried to attack me as I was getting off the elevator. I pressed the elevator button to close the doors, got off at the second floor and ran. The staff agreed with me that service dogs do not try to attack people. The dog stood above my head and launched at me. The owner said, it’s ok and he hit the dog. I told the front desk to run the recording back to see what happened since there is a camera there. Microwave and refrigerator were dirty. Garbage disposal made the suite smell like sewage. By the time, they could switch suites, it was late at night and we were checking out the next day so it was pointless. We waited all day to switch rooms because the manager said the other suite would be clean in 20 minutes. Turns out not true. Bedding was wrinkled badly. I was told that I could not get a refund. The kitchen worker rudely came over and made my waffle. I never asked for help. I knew what I was doing. He just walked out the kitchen and took over with a rude attitude. The coffee was cold and everyone was complaining. Breakfast was nasty and limited for the price. Our cards were turned off a day before we were to checkout. I drove to the front entrance as the dining hall was too far. When I drove back to the door closest to my room, I could not get in. I had to call the hotel to send someone to let me in. I stood in the rain for 20 minutes holding food at the door. Staff opened the door and gave new key cards. HORRIBLE STAY!!!! Nice staff though.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Brittany

Enjoyed the breakfast but they did not have brown sugar, were out of flavored creamer and had plastic wrapper pieces in the spreadable cream cheese. The sleeper sofa killed my back. That cot must be what it’s like to try and sleep on something in jail. Also the indoor pool was FREEZING!

Family_with_children

10/10

Exceptional

27 Jun 2026

Lori-Jeanne

Clean room, comfy bed, and nice breakfast area.

Partner

10/10

Exceptional

25 Jun 2026

Tanya

Overall, we had a very nice stay. The hotel was quiet, easy to get to, and conveniently located near Walmart, restaurants, and other stores.

The suite was spacious and worked perfectly for our family. We had a king-size bed, two queen-size beds, a pullout sofa, a full kitchen, and a dining table, which gave everyone plenty of room to spread out and be comfortable. We especially appreciated being able to have groceries delivered from Walmart and prepare food in the kitchen.

The complimentary breakfast was excellent, and the staff working in the breakfast area were friendly, accommodating, and helpful. The front desk staff were also very welcoming, informative, and professional throughout our stay.

The room appeared clean overall, but there were a few minor housekeeping issues. We noticed some stains in one of the refrigerator drawers and a bit of dust in the main bathroom. These were not major concerns and did not impact our stay, but they are areas that could use a little more attention.

Overall, we enjoyed our stay and would consider staying here again because of the spacious accommodations, friendly staff, great breakfast, and convenient location.

Family_with_children

10/10

Exceptional

08 Jun 2026

Darcy

Second time staying here. Very clean and friendly staff!

2/10

Poor

20 May 2026

michael

Unfortunately, the hotel made it incredibly difficult to change our stay. We also waited a while to get into our room, even though we showed up after the noted check-in time. The room was a little dirty and the couch needed to be replaced. The breakfast was the highlight with better-than-usual options, and the attendant was fantastic.

Family_with_children

10/10

Exceptional

17 May 2026

Chris

Room was clean and room a good size. Wish breakfast a litttle different not many options

10/10

Exceptional

16 May 2026

Hicham

Staff very good 👍

10/10

Exceptional

13 May 2026

Brian

Excellent location near main highways, yet room was quiet at night. The pool was adequate size. The lobby seemed a little small, but was OK. The food was average - felt sort of corporate. The bed was comfortable and the room was spacious. The rooms are spread out length-wise, so expect a lot of walking to get to your place. Once there, you can park near an entrance. Pricing was fair.

Self

10/10

Exceptional

11 May 2026

Deaah

The warmest greeting when I walked in the front desk was so kind and helpful!

Self

10/10

Exceptional

11 May 2026

Roxana

Loved my stay here. Everything was great.

Partner

6/10

Pleasant

07 May 2026

Tiyazjah

One of the two key cards didn’t work for my room. When I told the front desk rep that night she kindly corrected the issue but afterwards the key still didn’t work for my room nor did it work for entry into any of the amenities. I didn’t go back and tell her again because it was whatever that night and I didn’t want to keep pressing the issue. However, I did tell a different front desk agent the next morning about that same key. Another thing, the room I stayed in has one too many holes and oddly placed screws for my liking. My partner and I were pretty suspicious the whole night as there are discrete cameras being made these days. I’m not saying the hotel has them in their rooms nor am I saying that one was found. All i’m saying is, you could never be too sure these days with how the world is today.

Partner

6/10

Pleasant

01 May 2026

Tweisha-Gay

Room scent was not pleasant.

Family_with_children

8/10

Excellent

27 Apr 2026

Stone

The stay was nice once we made it to our room. We stayed in a 2 queen rm ste with a kitchen. There was only 1 cooking utensil, which was a spatula. Other than that there were the following:
-full size refrigerator
-2 burner electric stove/microwave
-dishwasher
-pots/pans
-plates/bowls/coffee mugs/silverware/glasses

My biggest compliment has to go out to the staff! They were great! A few to point out:

Connor (front desk when we arrived): He literally showed up to work and was bombarded by several guests who were trying to check-in. He had no rooms available for all of us @3pm, 4pm, 4:45pm. There was a huge soccer tournament in town and they all decided to leave later then check out time, which gave limited staff enough time to clean the rooms. He was confronted by several rude guests who demanded a room ASAP. He handled it so well! Very apologetic and accommodating.
Rina (Jack of ALL trades): this woman was everywhere! She did an amazing job making sure the breakfast was wonderful and clean and stocked. She also made a point to make sure my son & myself were comfortable & all needs met when we were locked out of our room due to a malfunctioning door lock.
Ms. B (night mgr?): We were locked out of our room temporarily & she went out of her way to accommodate guests checking in & handling our situation at the same time. Very professional.
Dana (?) maintenance: During all of the chaos of checking in, he made sure to help out Connor & was helping assist everyone.

Business

4/10

Poor

27 Apr 2026

Mac

2nd floor hall had bad oder, room wasn’t much better, doors and door casings where people put their hands were dirty, and gross, was horribly uncomfortable, I’ve seen cleaner couches in college dorms, the couch mattress was thin, and my daughter kept complaining about being poked with springs, the site glass in the coffee pots in the breakfast room were so dirty. You could hardly tell how much coffee was in the pot, the bottom of the pool had a layer of grime, and you could literally see the brown in the bottom.

Family_with_children

2/10

Poor

26 Apr 2026

Kellie

This was the worst hotel that my family and I has ever stayed in, and we have stayed at plenty of hotels up and down the East Coast. The hotel was understaffed. We had chicken bones and used contact lenses under our bed and that’s just name a couple of things. I highly do not recommend this hotel.

Family

2/10

Poor

07 Apr 2026

April

I don't know how this place has such high ratings on Expedia. I checked into room 307 on 4/3/26. Everything seemed very nice when I first arrived, but none of that matters when you cannot sleep. 1) Our room had ZERO air conditioning on this particularly warm night. I had already put my kids to bed when I set the thermostat to 64 degrees. However, the room remained at 77 degrees all night. The opened vents blew out warm air all night long. We hardly slept at all. We were zombies the next day. 2) Breakfast was lacking. Just ONE semi-functional waffle maker for the entire hotel, which created very long lines, long wait times and cranky/impatient guests. Cranberry sauce labeled as \"raspberry jelly\". 3) Terrible checkout. I arrived at the desk at 11:48am. Check out is 12:00pm. No one was at the front desk. No bell for help. I waited for nearly 30 minutes while my husband and kids looked for staff. I also called the main line for Homewood Suites, and they were unable to reach anyone at this location. Nearly half an hour later, several staff members come out of a meeting room from around the corner. A manager told me that someone was supposed to be at the desk. I told her that NO ONE had been there for half an hour. Then she started with the gaslighting, telling me that she had been poking her head out of the meeting room but she didn't see me. Front desk security footage will prove that is a bold face lie. I never left the front desk.

Family_with_children

10/10

Exceptional

05 Apr 2026

Denise

It was nice and comfortable

Partner

8/10

Excellent

05 Apr 2026

Holly

AC worked well. We did have an issue the first night , the sheets and pillows smelled very strongly like men’s body spray but the staff changed it out the next morning and it was good to go and better. The location was good for what we needed and staff seemed very nice. Price of the snacks and drinks was high but I guess that’s at all hotels now . I’d stay there again

6/10

Pleasant

04 Apr 2026

Nadine

The room was clean but soap and shampoo dispensers were empty. Breakfast was subpar. The hotel was very quiet and the staff was pleasant. Overall, hotel stay was okay.

Family_with_children

10/10

Exceptional

01 Apr 2026

Sharon

Fast internet, clean rooms, great breakfast, friendly staff.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Jazmyne

Nice would book again I just wish pool heated

8/10

Excellent

29 Mar 2026

Vanessa

Yes

10/10

Exceptional

25 Mar 2026

Thomasina

We had a great time. I wish it was longer. The only things that I didn't like was that they were cleaning the pool during the time it was supposed to be open to the guest. And that was the second time we've went there and couldn't get in the pool. I also don't like that there's no clocks in the bedrooms. Also my friend getting flashed by a naked man that was across from her room, who was smiling at her as she was going into her room. Her husband was flipping out over it. Our room was so far in the back that it felt like we was walking for days to get to the front of the hotel. That's how big the hotel is. Other than that, the staff was very nice, as was the hotel which was very clean. We will be back again.

8/10

Excellent

18 Mar 2026

Russell

Staff was great

10/10

Exceptional

17 Mar 2026

Hansung

Everything is excellent!

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Simon

It served its purpose for our trip. The pool was a good size for the kids, breakfast was solid and it was an easy stay.

Friends_and_family Family

2/10

Poor

14 Mar 2026

Denise

After checking us in and giving us only 1 key to our room because they were short on keys the room turned out to be a smaller room with smaller bed than the one we reserved.only after we questioned the front desk about the room, we were told that the King Suite we reserved and paid in full for two months prior to arrival was not available. The mattress in our room was terrible.
Every morning when we went down to breakfast we had to ask for things like silverware, plates, juice, coffee, etc to be refilled despite the lack of guests.
Would not recommend this hotel to anyone!!!

Partner

10/10

Exceptional

12 Mar 2026

Sara

Clean room

Self

10/10

Exceptional

09 Mar 2026

Danielle

We love it here! It is the only place we will stay while in town. We love that it is so affordable to get a suite that has a separate bedroom plus a kitchen of our own to use. The staff have always been great. For some reason they have THE BEST oatmeal at breakfast!

10/10

Exceptional

09 Mar 2026

Jamie

Friendly and clean

Partner

4/10

Poor

08 Mar 2026

Michael

The first issue we came across was our room did not have a trash can in our bathroom and had to wait 24hrs for them to bring one up. The next morning we went down for breakfast and there was nothing left, there was about 45min left for breakfast and we were told they wouldn’t be making any more and to eat what was left (a few muffins, and toast, plus a few apples). The day after we went down relatively early for breakfast and they were taking away the waffle maker due to their not being anymore syrup, the eggs were empty, juices were gone. Only thing left was pulled pork. Which to me, that’s not breakfast. My wife wanted to grab some oatmeal and saw that they had raspberry preserves as well, when she tried it her mouth caught fire and when we brought it up to the staff we were told that it was mango habanero jam (the sign said raspberry preserves) and they did nothing to help, she had an allergic reaction. We went out and spent money on breakfast for our second straight day when it should have been included as well after tending to my wife’s reaction. Then on check out I was told there’s only 2 luggage carts for the entire hotel and I had to carry out my luggage, a hotel staff member offered to help us carry our baggage but there should be enough luggage carts to help guests. The room was clean and staff was friendly, but there were a few issues that we couldn’t overlook.

Friends_and_family Friends

10/10

Exceptional

03 Mar 2026

Mario

Everyone at the hotel was great. Very clean and breakfast was great.

Self

10/10

Exceptional

03 Mar 2026

Colby

Parking is easy, very clean, excellent staff.

8/10

Excellent

02 Mar 2026

Catalina

Quick getaway for a family of 5, Very friendly staff, the hotel inside seemed very clean and well organized, outside in the property they were plastic bottles on the grass, lots of parking. The room is nice and spacious, only 3 shower towels, but clean bathroom, we used the pulled out sofa , they only had a blanket for it no sheets or pillows, so I had to go get them at the concierge desk. The mattress in the pulled out sofa has to be replaced, is not only thin, but only God knows what year it was from, you could feel every coil in it. And it made loud noises every time you moved so we didn’t sleep much. We went to breakfast the next morning, they had a variety of goods, the eggs were dry and a bit burnt and they didn’t have big coffee carafes, so you had to make coffee in the tiniest machines,( the ones they put in the room), which is very inconvenient, it takes very long, and a huge line of people waiting for coffee… if the other ones went bad, they could always rent coffee carafes. But I guess they wanted to save money and inconvenience every patron. Again the staff was really friendly and the rooms are big.

Friends_and_family Family

4/10

Poor

21 Feb 2026

David

I reserved a room with 2 queen beds and got a room with a single king. The hotel was sold out, so my younger son had to sleep in the chair as the pullout couch was too small for both of them to share.

8/10

Excellent

19 Feb 2026

Evan

Room was clean. Easy check-in and out. Close to shopping.

Family

8/10

Excellent

16 Feb 2026

edward

Very clean highway a little noisy but good overall

Partner

4/10

Poor

09 Feb 2026

Tikvah

From check in to check out to the experience was subpar. The hotel was not ready for us to check in. After waiting in the lobby for 30 minutes with a kid and an infant and watching others get checked in a manager came out and checked us into a temporary room and then we had to move our things into the final room, ending up late to the event we came to town for. There weren’t enough towels in the hotel room, 3 towels for 4 people. The pool didn’t have towels both times we went. The towels at the pool were the size of 2 hand towels together. When we missed breakfast and he staff were cleaning up we were told breakfast was over but we could have “the scraps that the employees hadn’t picked through already “.
Worst experience with a Hilton Homewood Suites, a brand I’d typically prefer.

Friends_and_family Family

10/10

Exceptional

31 Jan 2026

Charles

👍

8/10

Excellent

19 Jan 2026

LATOYA

The hotel staff was friendly and the room was clean and tidy. The hotel was located just 5 min from the family events we had to attend.

Friends_and_family Family

10/10

Exceptional

17 Jan 2026

Ron

Exceeded expectations

Business_and_leisure

10/10

Exceptional

11 Jan 2026

Gentry

Clean comfortable
Pleased

Leisure Family_with_children

10/10

Exceptional

08 Jan 2026

Sheri

Convenient to shopping. Very nice staff clean and ample parking.

Business

6/10

Pleasant

03 Jan 2026

Debora

The room was nice but the carpet needed vacuuming and when it was vacuumed; it looked the same. Hallways also needed a good vacuuming throughout my 6 day stay. Breakfast was the same daily with no fresh fruit,no milk except for coffee; and always out of yogurt which I asked for as the young woman was unpleasant and begrudgingly handed me 1 small container. Coffee was rarely.hot. A supervisor was publicly bereiting another employee and 3 women upfront were chatting in a most ina inapropriate manner.
All in all,I'll look for another property when I travel to the area as I requested a handicapped bath and was also under the impression there was an oven which wasnt the case for both. It was way too expensive for what we received. Look elsewhere would be my suggestion.

2/10

Poor

01 Jan 2026

April

Facility was not kept up, staff was rude initially. We found out that the facility seconds as a place for homeless with mental health issues to stay during cold weather with vouchers. This is nice, however it meant the staff was exhausted and our room was not clean, we were not able to get carts to load our luggage, the hallways smelled and our keys had to be processed twice before we could even get into the building. Had we known we would have booked elsewhere because we were traveling with our child. The staff on our last day was excellent and helpful and the breakfast was very good although they had staff watching the food area. We didn't understand until the last day when vouchers were changing over.

Business_and_leisure Family

10/10

Exceptional

29 Dec 2025

Kimberly

Everything was so lovely.

Leisure Family

10/10

Exceptional

29 Dec 2025

Thomas

Room was great. Very clean and had all the amenities we needed. Would most assuredly stay at a Homewood Suite again !!!

Leisure Family

4/10

Poor

22 Dec 2025

James

Digital key didn’t work, parked in the back near my room, got into the building but my room wouldn’t open with digital key, had to go all the way to front desk

Business Self

10/10

Exceptional

21 Dec 2025

Franklyn

Everything was top notch

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Tatiana

The room was very clean. The staff was kind and helpful. 10/10 would recommend and would definitely come back!

Family

10/10

Exceptional

12 Dec 2025

Zach

Conner was an awesome and Professional person, best indoor swimming pool.

10/10

Exceptional

07 Dec 2025

Keisha

The room is a great size and the bed was comfortable. The sofa mattress, not so much. I loved that there was a full size fridge, microwave, a stove and utensil and cooking items. Breakfast was plentiful. Connor at the front desk check me in and he was helpful, charming and funny. Our stay was great.

Leisure Family

10/10

Exceptional

24 Nov 2025

Angelito

The staff are very accommodating and the place is clean. Too bad the pool was not warm when we were there but hopefully next time it will be fixed and the kids can enjoy more. I like that they have hot breakfast for their guests.

Leisure Family_with_children

4/10

Poor

14 Nov 2025

Rick

Room was clean people were nice.....bed was so saggy and so soft I'm 6ft 1in tall I had to sleep on 4ft sofa and my girlfriend as suffered on bed on part of bed that sleep ablewas the very bottom..only stayed one night.,if I booked for more I would have left early

Partner

10/10

Exceptional

14 Nov 2025

Shanna

Breakfast

10/10

Exceptional

10 Nov 2025

Craig

Nice place; very clean

Leisure Family

2/10

Poor

09 Nov 2025

terrence

I didn’t have a good stay. I booked 2 rooms and when I called they said they was going to accommodate me and put the 2 rooms together that didn’t happen. When we got to the room that they gave us the rooms had a bad Oder. Move to the next room the next room had a Oder as well. So we had to change rooms twice.

Leisure Family_with_children

8/10

Excellent

08 Nov 2025

Alia

The stay was overall good. Upon arrival, the room was clean at a glance, and the hotel's common areas were clean. However, I did notice gunk on the bathroom walls. That's a little off-putting when you're actively showering and seeing dirt and hair that's obviously not yours. We found a way to laugh at it, but there was a piece of literal poop on the floor in the hallway of the second floor. Like, where did the turd come from? Anyway, the breakfast was good. But with a little more attention to detail and cleanliness, this could be a 5-star review. I'd stay here again.

Leisure Partner

8/10

Excellent

05 Nov 2025

Dwayne

Yes.

10/10

Exceptional

01 Nov 2025

Kimberly

Clean comfortable nice

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Lorraine

Staff were friendly and attentive. I had a pleasant stay.

Self

10/10

Exceptional

26 Oct 2025

James

Front desk staff were great, Connor was very pleasant, helpful and professional! Great guy!

Leisure Self

8/10

Excellent

25 Oct 2025

Emily

Overall decent / average hotel and stay

Overall decent / average hotel and stay. Room we got was an upgrade from what we booked which was convenient. Found a couple dead bugs in our room and the pool was a bit gross but otherwise a cleanly place.

Friends_and_family Friends

10/10

Exceptional

22 Oct 2025

Robert

Good location. Clean and quiet

Leisure Partner

2/10

Poor

14 Sep 2025

Victoria

Didn't get the room i asked for and staff was so rude about it

Leisure Family

2/10

Poor

31 Aug 2025

Verified traveler

Bad experience and caution booking with 3rd party

Black mold in shower. When asleep with my family our room began to fill with the smell of cigarettes smoke through the vents. No manager on site and was refused a new room and offered room air spray and a very little money off less than 1/6 of the cost of the room. The refusal was because I booked the room through Hotels.com (third party site). I had to call Hilton directly to complain and again was told because I booked through a 3rd party site there’s not much they can do. I was not able to get in touch with anyone from hotels.com we had to leave the hotel within a few hours of arrival to another hotel for better conditions and service. Absolutely horrible and has discouraged me from booking using hotels.com

Friends_and_family Family

10/10

Exceptional

27 Aug 2025

Craig

Very peaceful

Leisure Family

10/10

Exceptional

24 Aug 2025

Sharyliz

Friendly staff, very clean and quiet place.

Leisure Family

10/10

Exceptional

23 Aug 2025

Duysal

Great experience so far!

Business_and_leisure Family_with_children

10/10

Exceptional

19 Aug 2025

George

good

Leisure Family

8/10

Excellent

18 Aug 2025

Glen

Some people have complained about bedbugs. We did not experience that here and first ran into the room and inspected the sheets upon arrival.
The pool water was translucent and didn’t understand that for a non-heated pool. Didn’t risk that. There was a queen bed and sofa bed. Placement of sofa bed was in the middle for viewing the TV but also blocked any path aside from climbing over the bed. Not great if youre not with family. So 4 people max in the queen suite. Hell no for 5 or six adults.

Leisure Family_with_children

10/10

Exceptional

17 Aug 2025

Daniel

Good stay

Nice place to stay. Would stay there again given the opportunity. Bathroom needs some small things done but nothing major. Staff was amazingly friendly!

Friends_and_family Friends

10/10

Exceptional

14 Aug 2025

Tanisha

I always enjoy my stay here. I wish they would make the water a little hotter for the shower and clean and change the shower head.

Leisure Partner

10/10

Exceptional

10 Aug 2025

Lamisha

Pool room just needs to be warmer

Leisure

6/10

Pleasant

09 Aug 2025

Melissa

I had been coming to this location for many years however this is the first time since 2020. I was saddened to see the deterioration of the property and the rooms. Furniture was worn and dirty. Shower had rust stains. Housekeeping was lazy.
I will not stay there again unless it is totally refurbished.

Leisure Partner

6/10

Pleasant

07 Aug 2025

Erik

The property is located in a convenient area, and the room was clean and comfortable. Unfortunately, the hotel pool was closed during our entire, 1-night stay. Disappointing since my son was hoping to swim. Also, the men’s bathroom stall on the main level was out-of-order, and the breakfast was less than satisfying. The eggs did not taste fresh, and there weren’t great breakfast options.

Leisure Family

10/10

Exceptional

31 Jul 2025

Walter

The staff was excellent. The only issue was the TV in my room did not have many channels due to an issue with the cable hook-up in that room.

Leisure Self

6/10

Pleasant

31 Jul 2025

Amy

Good stay

Leisure Family

10/10

Exceptional

30 Jul 2025

Robin

Definitely would stay again and the Female worker at the desk was very nice

Leisure Partner

10/10

Exceptional

06 Jul 2025

Omayra

Good

6/10

Pleasant

02 Jul 2025

Matthew

My room wasn’t ready until after 3, I would switched it if I knew how long I was going to wait

Leisure Self

10/10

Exceptional

29 Jun 2025

claudio

very clean and organized .

8/10

Excellent

16 Jun 2025

erin

We had a great stay! Our only complaint was that the indoor pool was so cold you couldn’t swim- only a big deal because our son was looking forward to hanging out in the pool and it was freezing!

Leisure Family

4/10

Poor

31 May 2025

nelida

Breakfast was a 25 min wait. Room did not accommodate 5 people had to buy an air mattress.

Leisure Family

10/10

Exceptional

25 May 2025

Franceris

Everything

Business Family

4/10

Poor

21 May 2025

DJ

When you advertise that your location has a pool, it would be nice if that pool was working.

Leisure Family

10/10

Exceptional

17 May 2025

Robin

I always stay this same property when in the area. After years of going, it still maintains the highest quality and customer service. It’s always my first option when available!

Leisure Family

8/10

Excellent

03 May 2025

Ahmad

The shower walls dirty the shower head was dirty

Leisure Partner

10/10

Exceptional

01 May 2025

Shepard

Beautifully maintained, excellent breakfast, fitness center superior

Leisure Pet

4/10

Poor

28 Apr 2025

Yoeun

Noisy, AC stayed at 69 degree F and did NOT go down even after I lowered it numerous times. I couldn't sleep all night because it was hot. The hotel was close to the freeway so when I opened the window to get some cool air since the AC only stayed at 69F; it was really noisy.

I saw a blanket in the closet that had blond hair, black hair and other kinds of hair all over it.

10/10

Exceptional

27 Apr 2025

Cecil

Pleasant stay

I always stay at this hotel when I am visiting the area

Self

2/10

Poor

26 Apr 2025

Tazzy

When i arrived at 3pm for check in they had me waiting for 30mins to clean out the room. The room floor is very nasty and the couch had stains and nasty smell and color to the seats.

Self

2/10

Poor

23 Apr 2025

nicole

Specifically called the hotel before booking to ask about the pool. Was it open, etc. The pool was 62°. That is unsafe for people to be swimming in that temperature. The heater was broken yet the pool was open. Completely unacceptable. We would not have stayed here! We should have demanded our money back and moved to another hotel but it was late and we were tired and the kids wanted to swim. My daughter went in for a brief moment and got right out. My son never went in. They should have told us that when I specifically called on the phone to ask about the pool. Very disappointed

Business_and_leisure Family

10/10

Exceptional

21 Apr 2025

Eden

Everything was great!

Business Self

10/10

Exceptional

20 Apr 2025

Kiara

the staff was super nice and the room was very clean and big

Leisure Friends

8/10

Excellent

14 Apr 2025

Amy

We were with small children exploring NJ and Philly. Great location, lots of shopping plazas around with food options. Room worked really well for our family and the breakfast was clean and well attended. Would go back if we needed to stay in that area again.

Leisure Family_with_children

6/10

Pleasant

13 Apr 2025

Rafaelina

Not Family-Friendly – Poor Communication and Lack of Basic Preparation

We stayed at this hotel as a family of five (2 adults and 3 kids), and unfortunately, the experience was disappointing from the start. One of the main reasons we chose this place was the advertised pool, which was a big deal for the kids. When we arrived, we were not told the pool was out of service, we just found out when going downstairs to the pool ready to enjoy there was a sign at the door that pool was out of service.— something that was never mentioned at any point during booking or in the lead-up to our stay. Very frustrating and misleading.

On top of that, the room was clearly only prepared for two people, despite the booking being made for five. There were only two towels, limited kitchen supplies, and just enough dishes for two — which made meals and even basic hygiene really inconvenient. We appreciated front desk Jessica who were prompt to response to our request.

To make matters worse, the bathroom wasn’t properly cleaned, which made the stay even less comfortable.

The staff were polite, but the overall experience felt unorganized and not family-friendly at all. We expected much better, and we won’t be returning.

Leisure Family_with_children