Name: Best Western New Smyrna Beach Hotel & Suites
Address: 1401 S Atlantic Avenue, New Smyrna Beach, 32169, US

2/10

Poor

20 Jun 2026

Marge

The hotel had cockroaches in the hallway and in the room-I had to spray with raid everyday . Also the coffee tasted like nothing I have ever had before. I would never recommend this place.

Family

2/10

Poor

19 Jun 2026

Karrie Lyn

The smell of mold was ungodly. Everything was wet feeling including our clothes, the beds, everything gong was damp to the touch. There was a napkin stuffed in the vent. The vents were covered in mold and leaking water. The chair outside on the balcony was broken and sharp. For being a smoke free hotel the smell of marajuana was strong and people smoking at the pool. Had to pick up an inhaler so we could breath and stop coughing.

Friends

10/10

Exceptional

10 Jun 2026

Carl

Very nice room. Comfortable beds and very clean room. Great customer service.

Partner

6/10

Pleasant

10 Jun 2026

Pamela

Front desk Bruce was terrible !! Would not get us sugar for our room coffeemaker- tossed us a couple coffee pods. Asked about getting clean towels. Said sorry not today! Only every other day. I really complained to him and about 9pm a maintenance man brought us 2 towels and washcloths. By 3rd day no Housekeeping came to sweep. I told desk to just forget it !! I talked with Corporate saying $1400+ for awful service. Of course they apologized. That’s it. !!

Partner

6/10

Pleasant

09 Jun 2026

Jose

location

Partner

10/10

Exceptional

08 Jun 2026

James

Clean room - friendly staff

Partner

8/10

Excellent

07 Jun 2026

Jeffrey

Beautiful beach view the suite was nice

Partner

2/10

Poor

07 Jun 2026

Jessica

Upon entering our room, we immediately noticed a strong moldy smell. The TV remote was also not working, and despite multiple calls to the front desk throughout the day, no one answered the phone.

My husband went to the front desk for assistance. The employee working there (a pregnant woman with red hair) told him he needed to bring the remote down to the desk. He explained that he shouldn’t have to make another trip and asked if housekeeping could bring a replacement. At that point, she became argumentative and began yelling at him and was extremely rude. He repeatedly asked her not to speak to him that way. When he mentioned leaving a review, her response was simply, “DO IT!!!!”

Because of that interaction, we never got the remote fixed because we didn’t want to deal with her again.

We also had to listen to a dog barking for three days in another room for over an hour. On my last morning there, I overheard the same employee complaining to a coworker, using profanity over 3 times and saying she was tired of all the complaints about “that f*cking dog”.

Parking was another issue. Large sections were blocked off with cones for the entire three days we stayed, yet no maintenance work was taking place. There were signs threatening immediate towing for anyone who moved the cones, and the same red haired woman asked if anyone got towed last night and the other worker said no. She stated she wished someone would have. So that was our vacation!

Family_with_children

8/10

Excellent

05 Jun 2026

Debra

The room size is nice. I liked having the bedroom separated from the living area. They could use a little extra sound proofing between the rooms. Our neighbors above us were a little loud. The front counter staff was fantastic. The fish house restaurant across the street is fantastic also. Their clam chowder is the best I've had in years.

Family

2/10

Poor

05 Jun 2026

Nickole Renee

Do not stay here, it was filthy. We checked into our room at 8:00 pm check in is after 4:00 when we got to our room we realized it had not been cleaned it was disgusting. They switched us to a different room, it had also not been cleaned. Ended up leaving at 10:00 at night to find a different hotel. It was a great location right on the beach but the hotel was awful!

Friends

10/10

Exceptional

01 Jun 2026

Maria

Excellent staff, friendly and incredibly helpful. The hotel has a great location, the suite was very spacious, but the shower had a bit of mold and we found trash behind the beds (perhaps an oversight by housekeeping). Even so, we loved it and plan to return. Special thanks to Jay at the front desk.

Friends_and_family Family

8/10

Excellent

31 May 2026

Katie

Breakfast was not complementary like we expected, where was a small restaurant on site. Other than that I have no complaints.

Family_with_children

10/10

Exceptional

29 May 2026

Evelyn

Front desk staff was very helpful and friendly! She even sang Happy Birthday to me! Room was big and clean, with an amazing view of the beach!
Will come back again!!

Partner

10/10

Exceptional

28 May 2026

Richard

The staff (Brittany ) was super friendly and helpful. We had 4 women and two rooms and she was able to charge our cards separately upon checkout which was so helpful. I love that every room has an ocean view and is a suite.
It would have been nice to have breakfast included and cabana service for chairs and umbrellas available.
We had a wonderful experience and we would love to return.

Friends

10/10

Exceptional

28 May 2026

john

The view from an oceanfront room was worth the money. Also the staff was helpful.

6/10

Pleasant

27 May 2026

Michael

Not the nicest people working there..

6/10

Pleasant

25 May 2026

SUDHAKAR

The room was supposed to be ocean view but what we got was more like a parking lot view, I complained to the staff and they said they would look into it but no one got back. The room itself was dirty. Wouldn’t stay here again

Partner

8/10

Excellent

25 May 2026

Jessica

The staff was very helpful and nice. The ocean view was breathtaking. There was a musty odor and the room doesn’t have dishes or detergent, but there is a Walgreens right across the street. It literally is a great location.

Friends_and_family Friends

6/10

Pleasant

25 May 2026

Yander

.

Partner

4/10

Poor

24 May 2026

Samantha

The hotel is in great need of a makeover! Our room was terribly dirty requiring me to use disinfecting wipes on everything and air freshener to cover up the smell of cigarettes and Marijuana ( supposedly a non smoking property, yea right!!!) The carpets were so dirty required us to wear flip flops so our feet wouldn't turn black from dirt, no kleenex, coffee essentials and the beds were soft and lumpy. Had we not paid in full we would have ran. Best Western you can do better

Partner

8/10

Excellent

22 May 2026

Lisa

The rooms were clean, carpet did have a musty smell. Kitchens were great but not one fork, spoon or glass,

Friends

8/10

Excellent

21 May 2026

Melissa

Great place to stay if you love being on the beach! It’s a little outdated and could use some overall up keeping but I really enjoyed it and would come back

10/10

Exceptional

20 May 2026

Karen

The room was spacious and very clean. Breakfast was delicious. Your staff went out out of their way to make us comfortable. I highly recommend this hotel.

Friends

6/10

Pleasant

20 May 2026

Malene

Rooms are tired, tub didn't drain. A lot of damage to furniture and walls in our room

Friends

6/10

Pleasant

19 May 2026

Amy Marie

Room a little outdated. Doors were hard to open.

Friends

10/10

Exceptional

12 May 2026

Laura

Beautiful property… I think every room has at least a view of the ocean. Extremely clean hotel. The office staff was extremely friendly! We frequent this hotel.

4/10

Poor

11 May 2026

Friedaricka

The view was great.

10/10

Exceptional

10 May 2026

Theresa

Loved the layout of the room . We had ocean view 2queen . Balcony ..

Friends_and_family Friends

10/10

Exceptional

10 May 2026

Samantha

I love staying here me and my friends come here several times throughout the year. It’s right on the ocean. The staff is nice and the breakfast there is amazing.

6/10

Pleasant

04 May 2026

Susan

The property had a great beach front location and the Boston Fish House across the street was great. The hotel itself is a bit dated and worn. There was a musty/mildew smell. Would probably book a different hotel next time.

Partner

10/10

Exceptional

04 May 2026

Rossana

The best location and views, we had two balconies, one really large, a separate living area with another tv, lots of room! Very comfortable king bed too. The building is a big older, but the large space, views and location made up for it!

Partner

6/10

Pleasant

03 May 2026

Monica

Not the greatest

6/10

Pleasant

03 May 2026

Linda

The front desk staff are excellent and very accommodating. The view and access to the ocean is superb. The hotel is old and very dated. The carpets could use a refresh. The furniture needs replacement. It takes forever to get a hot shower and the baths drain very slowly.

2/10

Poor

02 May 2026

Marcy

Bed bugs! From the minute we pulled to the parking lot, it was a terrible experience. The property is filthy and in need of serious maintenance. Thankfully the first thing we did was check the bed because there were bed bugs! We immediately checked back out. The staff was unconcerned and offered no solution or apologies. They did refund us at our request. Stay away from this hotel!

Partner

10/10

Exceptional

02 May 2026

Deborah

The hospitality staff were amazing. The front desk man was helpful but with attitude. Still love and will continue going to the Best Western. But you gotta change that pay for parking when we’re staying there.

Family

10/10

Exceptional

27 Apr 2026

Alesha

Room was clean. Amazing views. Easy access to pool and beach. Highly recommend

Self

8/10

Excellent

27 Apr 2026

Judith

Beach view good. Breakfast NA

Partner

8/10

Excellent

25 Apr 2026

Heidi

Haf to oY for pRking

8/10

Excellent

23 Apr 2026

Britni

Everything was as described, actually a bit nicer that I anticipated. However, we never got any maid service in our 4 day stay. That was the only negative.

Partner

10/10

Exceptional

22 Apr 2026

james

The room, amenities, and the food were great! Hannah was the greatest and VERY helpful with extending our stay.

Partner

10/10

Exceptional

22 Apr 2026

Donna

The rooms were odd but in a good way. You could close off the bedroom if you needed. Love the views from the balcony(we were lucky to be on the 8th floor-south side). Pool was cold, but relaxing. The rocking chairs looking out to the ocean were a nice surprise. Very close to restaurants and shopping too.

Partner

4/10

Poor

22 Apr 2026

Judith

My family got to hotel earlier than 4:00 check in. We were visiting other family members and wanted to see if we could get into our room 2 hrs early to freshened up. We were told our room was all ready but we would have to pay $25 extra to get in it 2 hrs early. We decided to wait because we never had to pay extra before. This is a new policy.

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

Jeff

Average hotel. Two things I really didn't like. First being the door to the opens into a 45 degree hall that the door blocks your way unless you open the door all the way. The second thing I didn't like was that the glass door to the balcony was only tinted with no shade option. Felt very much like there was no privacy.

Partner

6/10

Pleasant

18 Apr 2026

Leonard

Hardly any room service, had to ask almost every day for towels and toilet paper. Stayed 1 week and they didn’t vacuum the sand all week or clean the sheets and restock any amenities. I’ve stayed there several times before and never been this unsatisfied with the property.

Family

8/10

Excellent

17 Apr 2026

Peggy

Good view of ocean.

Friends

10/10

Exceptional

15 Apr 2026

Leslie

Upon arrival we were treated so friendly by Britney
Helped us with local restaurants that were amazing and we will definitely visit again 😁

Partner

8/10

Excellent

14 Apr 2026

Terry

We found it pleasant to stay there.

Partner

10/10

Exceptional

13 Apr 2026

Elizabeth

View was perfect!

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Jetsabel

Beautiful unobstructed view of the ocean. Restaurant for breakfast in the hotel and excellent choices for dinner walking distance. Staff was friendly and welcoming. I will definitely return.

Partner

2/10

Poor

11 Apr 2026

Jeffrey William

The shower faucet leaking all the time cause water to roll onto the floor . Was there 5 days and maid only came one time. Breakfast said open from 7 to 11. Went at 10:30 and it was closed. View of the beach was nice

Partner

10/10

Exceptional

11 Apr 2026

Debra Sue

It was great

Friends

6/10

Pleasant

09 Apr 2026

Cheryl

Musty, moldy smell in room. Hair in the sink. Sheets were dirty. Front desk was rude when i asked about late check out.
Restaurant food expensive and wasnt tasty. Wkukd not come back.

Family_with_children

10/10

Exceptional

09 Apr 2026

Steven

Awesome staff and great location for convenience of downtown and beach access!

Self

10/10

Exceptional

07 Apr 2026

Mark

Great hotel

Partner

10/10

Exceptional

03 Apr 2026

Mike

Started 3 nights sitting break 2026. Great place! Perfect location. Great parking- yes you have to pay, so what. Great rooms with big bath, big bedrooms and a hallway to living/kitchen. Baiting is good enough. Would be better if there was a continental breakfast. I would recommend and stay again anytime.

10/10

Exceptional

02 Apr 2026

Brad

Great views and good breakfast

Partner

10/10

Exceptional

31 Mar 2026

Karen

Great ocean/beach views, but could only see northward from our balcony.

Family

4/10

Poor

23 Mar 2026

Robert

Ocean front view was great.... room not so much.
Needed updating, kitchen had no dishes or utensils, carpet needed replacing or at least cleaned, bathroom needs fixing and updating...definitely not worth the $355 a night

Partner

8/10

Excellent

22 Mar 2026

Louise

The sweets are massive. Every room has a balcony view of the beach. Rooms are clean. Furniture is slightly outdated, but very clean and well kept. I definitely would go back there again.

6/10

Pleasant

22 Mar 2026

Alma

Our room did not have a coffee pot, and we called to request one and they never called back or brought one. Asked again in the morning and was told didnt know anything about that.6 z

8/10

Excellent

22 Mar 2026

Marcia

Room and Bathroom clean. Suite was spacious with nice size balcony.

8/10

Excellent

21 Mar 2026

RENEE

Great location and rooms!!

Family

10/10

Exceptional

19 Mar 2026

Allison

It is a wonderful place to stay on the beach

4/10

Poor

17 Mar 2026

Rosemary

No toiletries in bathroom, used coffee cups in room. Beach sand on beds, broken toothpick in bed, dirty wash rag still in bathtub, had to ask desk for extra towels and wash rags. No one from housekeeping came by to restock anything until the evening before we checked out, parking for hotel was advertised $23.00 dollars a night but I was charged $25.00. This place was a huge disappointment. The only thing positive to mention was the view from the room.

Family

6/10

Pleasant

16 Mar 2026

Christopher

Brittany was very friendly, but the Guy at the front desk did not want to be bothered, and we could tell he did not want to be there.

Partner

8/10

Excellent

16 Mar 2026

David

Great ocean front property and very easy to access beach. Room was clean but 2 of the doors to the balcony did not lock. Restaurant breakfast food could be better. The staff at the front desk needs to be a little more friendly when receiving guests.

8/10

Excellent

15 Mar 2026

Ron

The room was clean but the balcony door lock was broken.

Partner

10/10

Exceptional

15 Mar 2026

David

Awesome place. Favorite Beach

10/10

Exceptional

15 Mar 2026

Britney

Perfect beach view and sunrises! Quick check in. Staff was friendly enough.
Property seems old but kept up. Saw two roaches in bathroom. Bed was kinda hard. Location males up for these issues.

Friends

10/10

Exceptional

15 Mar 2026

Steve

Beautiful view.

Friends_and_family Friends

2/10

Poor

14 Mar 2026

Karen

I cancelled a week ahead due to medical problems and I was still charged for 1 night stay. Will never use hotels.com again as I followed their cancellation process.

Friends_and_family Friends

8/10

Excellent

12 Mar 2026

Debra

Nice staff, clean room, right on the beach, great pool.

10/10

Exceptional

12 Mar 2026

Sandra

At the last minute, we decided to stay at new Smyrna Beach. We’ve stayed at the best Western a few years ago and had a very nice time. The views are fabulous and the staff was excellent.

Partner

8/10

Excellent

10 Mar 2026

Neil

Clean room with great ocean and pool view. They have a refrigerator and microwave but no longer have any plates, cups or silverware. You can get plastic stuff by the front desk. That was the only negative.

Self

8/10

Excellent

10 Mar 2026

Barbara

Great ocean view!

Partner

6/10

Pleasant

08 Mar 2026

Kathleen

The property is nice a nice ocean view and staff were good. My concern is the cleanliness of the room. Floors were awful, my son’s feet were black from walking on the carpet and floor. The chairs had stains on them and I couldn’t even sit on them. The musty smell and the floors felt wet constantly. There was rust everywhere from the air conditioner to the bathroom fixtures. Verryyy dated.

Family

10/10

Exceptional

06 Mar 2026

Michael

Nice place. Great views. Would definitely come back here.

6/10

Pleasant

05 Mar 2026

Mary

Yes

Partner

10/10

Exceptional

05 Mar 2026

Jake

Ocean view. Small kitchenette. Really wish it would at least have some throw away utensils or something of the such.

Partner

10/10

Exceptional

05 Mar 2026

Carolyn

Yes, loved the ocean viewing

6/10

Pleasant

02 Mar 2026

Austin

Overall it was an excellent value. Room was a little rough around the edges, but it was clean, comfy bed, good shower, nice balcony with nice chairs. Impossible to get them to get you an extra pillow though.

Partner

10/10

Exceptional

02 Mar 2026

Tammy

Beautiful views stayed here many times

Partner

8/10

Excellent

27 Feb 2026

Carrie

Decent hotel. Amazing room view of the ocean.

Partner

10/10

Exceptional

25 Feb 2026

Lourdes

Brittany the receptionist was pleasant, helpful, accommodating, professional, and knowledgeable.

Friends

6/10

Pleasant

25 Feb 2026

Michael

Request clean towels twice. Eventually had to go to the front desk to get the towels.

10/10

Exceptional

24 Feb 2026

Judy

Great room and location!

Partner

8/10

Excellent

23 Feb 2026

AnnMarie

Rooms are spacious. Good location.

8/10

Excellent

23 Feb 2026

STEFANIE

Pro's: Friendly staff. Room was clean. Great view!
Con's: the balcony door wouldn't latch/close/lock. Causing draft from outside, & the humidity made all the carpet damp. Also, the $23 nightly parking fee

Partner

10/10

Exceptional

19 Feb 2026

Michelle

The hotel was amazing and the staff was amazing.

Partner

8/10

Excellent

10 Feb 2026

Candice

Staff was wonderful. My room was great. My balcony door did not lock

8/10

Excellent

10 Feb 2026

Derek

It was a clean pleasant place to stay. Great location. It would’ve been perfect if there wasn’t any construction going on the week I was there.

Business_and_leisure

4/10

Poor

09 Feb 2026

Cassie

You have to pay $25 to park at hotel. Room not super clean .

10/10

Exceptional

09 Feb 2026

Rachael

The room was clean and staff friendly

Business_and_leisure Family

6/10

Pleasant

08 Feb 2026

William

Room was in good condition, a bit noisy at night, dated property with reasonable upkeep. I didn’t car for the additional parking fee when there were hardly any cars in the parking area.

8/10

Excellent

05 Feb 2026

Michelle

Clean, comfortable but the bathroom had a couple maintenance issue. Main one the back of the toilet was very loose and seemed like it might fall off any time we flushed. Other thing was there were tons of spider webs undercthe sinks but was on visible if kneeling down or sitting on toilet. Overall great visit.

10/10

Exceptional

04 Feb 2026

Kelly D

Room was great
Bathroom had a damaged shelf

Business

10/10

Exceptional

03 Feb 2026

Pat

The room was nice and clean with a balcony and the staff was wonderful

8/10

Excellent

01 Feb 2026

Robert L

The staff were great overall. Special standouts were Amy and Brittni. They made sure guest satisfaction was of ultimate importance. I can't say enough about them. Hannah was alos very understanding and ensured our concerns were brought to the day team.

Partner

4/10

Poor

01 Feb 2026

Karla

The door blinds in the room were broken, the blinds on the window wouldn’t pull up, the kitchen sink was dirty. The beach was closed so I couldn’t even access it from hotel. They didn’t tell me what the internet code was, it was not listed on any of the information in the room. Had to call front desk which took many tries to get thru. Ice machines only on a few floors. Really not impressed for a one night stay to spend at the beach. Way too expensive for what I got.

Leisure Self

8/10

Excellent

27 Jan 2026

Patricia

All of the above.
Corridors needed to be cleaned.

Business Partner