Name: Holiday Inn Express and Suites Richwood Cincinnati
Address: 12928 Frogtown Connector Rd., Richwood, 41094, US

10/10

Exceptional

21 Jul 2026

Emily

Overall our stay was great. Breakfast had many options and nothing tasted bad. Staff was very welcoming and helpful with all concerns.

Family_with_children

6/10

Pleasant

18 Jul 2026

William

Needs an update. Breakfast was awful, out of almost everything mid morning and not enough seating.

Friends_and_family Family

8/10

Excellent

14 Jul 2026

Renee

Hot tub bubbles did not work properly. Controls need to be fixed.

Pancake machine & juice machines were out of order July 13, but back up running July 14

Partner

10/10

Exceptional

14 Jul 2026

Scott

A hotel with a great breakfast.
We would definitely stay here again given the opportunity.

Self

10/10

Exceptional

13 Jul 2026

Teasia

Nice

10/10

Exceptional

08 Jul 2026

Paul

All went very well, thank you

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Arnold

Amaz8ng stay. Hotel appeared brab new. All amenities super(pool,breakfast). Super comfortable beds, great location. Theres a nearby (walking distance) Mexican Food restaurant. A plus service and food was delicious too. Will definitely stay at this hotel again. See you soon.

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Bryan

Our room was clean and spacious. The staff was very friendly and personable. The pool was at a great temperature. Unfortunately the Jets in the hot tub were not working. On our last day, the breakfast was delayed in opening because of a staffing issue, but the front desk staff handled it really well. Good variety at breakfast and nice common area near the lobby to play games with our family. We would stay there again.

Family_with_children

8/10

Excellent

03 Jul 2026

Jennie

Clean comfy hotel. AC worked will since it was high 90’s outside.

Partner

10/10

Exceptional

28 Jun 2026

Nicole

Lady at the front desk was very friendly. Breakfast was really good.

Partner

8/10

Excellent

24 Jun 2026

Merry

Clean, pretty new hotel with a friendly staff. Our only complaint was that the hot tub wasn’t working so we were upset we couldn’t enjoy that.

Friends_and_family Friends

10/10

Exceptional

23 Jun 2026

Gino

Very happy with my stay

Self

8/10

Excellent

22 Jun 2026

Lindsey

The room was clean and the breakfast area was well maintained.

Family_with_children

6/10

Pleasant

18 Jun 2026

April

Pool water was green.
Ceiling in bathroom has mold.
Outlets by bed dont work.
Staff was great, but building maintenance is not great.

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Tina

After traveling and staying in different hotels, must say the bed here is the best yet, most comfortable. Rooms are clean, bathroom is clean and great shower. Location is great. Only complaint is room smells musty.

Partner

10/10

Exceptional

15 Jun 2026

Ann

Room was very clean & beds were pretty comfortable... everything was wonderful.... we would stay there again..

10/10

Exceptional

11 Jun 2026

Roseanne

Loved our stay so much we extended for a second day. Would definitely stay here again.

Partner

8/10

Excellent

10 Jun 2026

Kimberley

The room was pretty clean but the bathroom needs to be mopped. Breakfast was delicious and hot. First impression of the outside was not great. Garbage cans we're overflowing and needs to be swept.

8/10

Excellent

05 Jun 2026

Reuben P.

Rooms were clean, breakfast was decent. Easy access off the interstate. Only wish their exercise room was a bit bigger and had free weights.

Friends_and_family Family

8/10

Excellent

03 Jun 2026

Anna

Clean room with comfortable bedding. Hallway noise was unpleasant at times would be the only complaint. Doors slam hard and very loud.

10/10

Exceptional

01 Jun 2026

Stephen

Staff answered all questions.
Room was very clean and the bed was very comfortable.
Nice pool was a nice feature and the breakfast was good.

Partner

10/10

Exceptional

31 May 2026

kathleen

Breakfast was good but tables needed attention more frequently. Nice, quiet, clean room.

Partner

10/10

Exceptional

27 May 2026

Douglas

Room & bath clean, TV worked well, quiet even though there was a Little League team staying also. Breakfast had everything you might want including fresh sausage, fruit, gravy, biscuits, waffles, etc. restaurant next door. You will not go wrong.

Friends_and_family Family

10/10

Exceptional

26 May 2026

Allison

Awesome place to stay! Large clean room and great breakfast!

2/10

Poor

25 May 2026

Steven

Fire alarm went off at 11pm, staff had no control of this but it was an eventful night, keeping our 4 month old up the remainder of the night, also we had gotten bed bugs from the location, woke up with little red dots all over us. Waiting for a call back from the manager in the morning.

Family_with_children

10/10

Exceptional

24 May 2026

Timothy

Very clean. Good breakfast. Pleasant staff.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Jack

This motel was our halfway point stay between the Ark and the Creation Museum. Very quiet and room was very clean and comfortable.

Friends_and_family Family

10/10

Exceptional

20 May 2026

Billy

It went great thank you very much

10/10

Exceptional

19 May 2026

shawn

We liked the breakfast and all was nice

8/10

Excellent

18 May 2026

John

Quiet, restful, friendly...
Needs some repairs and updates.
Tiles cracked throughout hotel.
We would stay here again.

Partner

10/10

Exceptional

17 May 2026

Betty

The breakfast was fine but I didn't like that the cheese omelettes were browned. No one likes brown on their eggs.

Friends_and_family Family

10/10

Exceptional

16 May 2026

Barbara

.

Family_with_children

10/10

Exceptional

15 May 2026

Kay

Very nice rooms, very spacious. Wonderful staff - breakfast buffet very good!

Partner

10/10

Exceptional

13 May 2026

Jeanna

Great property!

Family

8/10

Excellent

11 May 2026

Parmod

Location was decent , check in was seamless , property condition was average

Partner

8/10

Excellent

10 May 2026

james

Appreciated the staff, cleanliness, free parking, and the breakfast; but very disappointed that there were no blackout curtains over the window - just blinds which let in more than plenty of light throughout the night. There were no more rooms like ours available. My husband put up the extra blanket over the window stuffing pillows at the top of the window box to hold the blanket up, but too much trouble to do this again. Probably won't.

10/10

Exceptional

09 May 2026

Daniel

Stay here regularly

8/10

Excellent

07 May 2026

Jamie

Hot tub broken. Pool murky.

Partner

10/10

Exceptional

07 May 2026

Abdelmuiaz

I had a great stay at the Holiday Inn. The hotel was very nice, clean, and comfortable. The staff were friendly and helpful, making the whole experience even better. I’d definitely stay here again

Self

8/10

Excellent

06 May 2026

Gerald

Na

10/10

Exceptional

05 May 2026

KAREN

😁

Friends

10/10

Exceptional

01 May 2026

Rebecca S

Everything was great!

Partner

4/10

Poor

29 Apr 2026

Onjela

The hot tub was super cold and the internet kept going out.

Partner

10/10

Exceptional

29 Apr 2026

James

Not enough parking up close to the entrance for people with disabilities, not enough handicap parking 😑 😒 and the was excellent , didn't have time for the breakfast had to check out and hit the road.

Self

10/10

Exceptional

28 Apr 2026

Janet

What a lovely place to stay!
Would absolutely visit here again.

The room was clean and nicely decorated.

The complimentary breakfast had lots of choices and the staff kept everything tidy and fresh.

Family

10/10

Exceptional

24 Apr 2026

George

Nice stay

Family

8/10

Excellent

24 Apr 2026

Chris

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10/10

Exceptional

21 Apr 2026

Bonnie

Everything was clean and breakfast was excellent

10/10

Exceptional

15 Apr 2026

Kerry

The room was clean and comfortable. Breakfast was good. The staff were attentive. The pool looked nice but we unfortunately didn’t have time. A great stay!

Friends_and_family Family

2/10

Poor

12 Apr 2026

Robert

First sight of our room, loved the space. Huge room. Then from dinged up door, to room stayed hot even with air on 63, we took a fan still couldn't cool the room off. Thermostat on wall was broke off, front desk came and tried fixing it. Was reading 81 in the room. Shower head looks like it has been on for decades. Cleaning staff needs to put effort to making sure hair from prior quest are cleared from bathroom. Now to pool area gross water didn't feel clean at all windows wide opened. Hottub didn't work at all. Told the last at the desk it wasn't working she said it was because it was over worked and sometimes does that so at 6am on Saturday we went tried again still didn't work. Very upsetting. Teenagers took over the pool couldn't let our 6 year old swim, they was jumping screaming running and staff member can't in and said nothing, no towels to dry off with in pool area. Drains has big clumps of hair in them. Then we talk breakfast still never will completely understand why if a hotel is at full capacity that only one staff member working breakfast, she couldn't keep up, both days I had to ask her to refill eggs, juice, that pancake machine was not working correctly. Over all I would not stay at this location again. Front desk staff was AMAZING. Very friendly helpful and easy to talk to. The hotel lacked charm. Parking lot is a little small.

Family_with_children

8/10

Excellent

10 Apr 2026

Cara

Breakfast was fresh every morning. Staff very friendly and helpful. Jets in the hot tub didn't work but it was still warm

Family_with_children

10/10

Exceptional

05 Apr 2026

YVONE

Well maintained family and great service from the staff

Family_with_children

10/10

Exceptional

05 Apr 2026

Levenson

Must visit hotel. Great service from front desk to room service, and breakfast. Keep it up!!

Family_with_children

10/10

Exceptional

05 Apr 2026

Cameron

I love the hotel. The staff was really great and the rooms were very beautiful and the Beds were very comfortable.

Partner

10/10

Exceptional

01 Apr 2026

Tara

Clean the pool area

Family_with_children

8/10

Excellent

31 Mar 2026

Sharon

Breakfast attendant was on the rude side when pointed out things needed replacement. This was the 3rd night in a row we were woke up by an alarm clock that was set to waken. Please have your housekeeping staff check alarm clocks to be set off.

Partner

10/10

Exceptional

28 Mar 2026

Jennifer

Breakfast was great! Parking was wonderful

Friends_and_family Family

6/10

Pleasant

24 Mar 2026

Charles

Pool area wasn’t kept clean. There were a pair os socks and other items in there multiple days. Had to ask for pool towels each time we went.

Partner

10/10

Exceptional

21 Mar 2026

Marcello

sta

6/10

Pleasant

21 Mar 2026

NATHAN

The beds were comfortable and the room was clean. However, it appeared there was only one staff member when we arrived. We had to wait a while to check in and the staff member was busy. There were no pool towels at the pool. The pool area was not well kept. The deck was dirty. The pool water was very murky. The water was not clear, we couldn’t see the bottom of the pool, and the pool area had the smell of mildew or worse, but sure.

Family_with_children

8/10

Excellent

18 Mar 2026

Kim

Room was nice and clean. Breakfast was good and lots to choose from. When we checked in there was a note saying pool and spa was closed. I ask woman at counter why she said pool was waiting on a part for heater and the hot tub was dirty and had to be drained and cleaned. I get the pool that’s out of your control but the hot tub could’ve been taken care of. Very disappointing…

Partner

10/10

Exceptional

17 Mar 2026

Allyson

Clean, Staff friendly, nice breakfast, etc.

10/10

Exceptional

16 Mar 2026

Debrs

We loved this hotel between creation and Ark our destination,was perfect. Clean,felt safe enjoyed theyre breakfast buffets,something for everyone. Great place to stay

2/10

Poor

14 Mar 2026

Jonathan

Booked a room that showed a separate area with a pull out couch. This was not the case. Mis information when booking. Staff didn’t care nor did they even try to help

10/10

Exceptional

13 Mar 2026

Lindsay

Front desk staff was extremely friendly. Room was very spacious and looked newly renovated. We didn't use the amenities, but they all looked very clean and well taken care of. Breakfast was very good too...was kept well stocked.

10/10

Exceptional

10 Mar 2026

Brian

The Hotel was very clean and the staff wonderful. Breakfast was also very good.

Partner

6/10

Pleasant

09 Mar 2026

Dawn

Breakfast was good and the hotel was clean and staff great! We asked for towels for the 3 of us to shower as there were 2 towels in our room and we were told no extra towels available because people used the pool all day. We asked for an extra pillow for the pull out couch and we were told the same thing..no extra towels. Our bathroom door would not latch when shut so it would swing open and we put a towel down to keep it shut. Not a great choice for us.

Friends

10/10

Exceptional

08 Mar 2026

Samuel

Clean nice rooms friendly staff breakfast was not the best due to pancake maker being broken

6/10

Pleasant

07 Mar 2026

Edward

Staff present and friendly

2/10

Poor

03 Mar 2026

Tina

Fave my room key to someone else around 12:30am so that was a nice wake up call. Was told GM would call me but still haven’t heard from them. The front desk girl was pretty clueless.

6/10

Pleasant

02 Mar 2026

Ayron

Hot tub jets did not w. Pool was dirty. Gym was good. Our room was great and very large.

Friends_and_family Family

6/10

Pleasant

02 Mar 2026

Rebecca

We were looking forward to relaxing in the hot tub, but it was not working properly. Our room was near the pool, so it was extremely noisy. The smoke detector light flashed all night above the bed which was very annoying and hard to sleep.

Partner

10/10

Exceptional

01 Mar 2026

Patrick

The room was immaculate, and the king size bed we had was super comfortable! But the very best part of it was the shower. Best shower I’ve ever been in. Try it and you’ll see what I mean. Plus the price was reasonable. And it was located right next to cattlemen‘s steakhouse for a great meal. Didn’t need to drive just walk across the parking lot.

8/10

Excellent

28 Feb 2026

Tiffany

Great price for a spotless hotel and great service!!!

10/10

Exceptional

27 Feb 2026

Dennis

Clean rooms Nice staff decent breakfast

Friends_and_family Family

4/10

Poor

27 Feb 2026

Hannah

I searched for three things for my stay with my family: a hot tub, pool and pancake machine for breakfast. Well, the hot tub wasn't working, the pool was cloudy and the breakfast was the poorest I've ever had at a Holiday Inn Express. Half the hot breakfast items were missing and there was no batter for the pancake machine. Do not recommend

Friends_and_family Family

8/10

Excellent

23 Feb 2026

Silva

Very friendly staff, clean and comfortable room, good breakfast. The only issue was the broken hot tub and cloudy water in the pool.

Partner

10/10

Exceptional

23 Feb 2026

KRESTA

The rooms and hotel was very NICE. The staff was super nice and friendly...

Self

8/10

Excellent

15 Feb 2026

Robert

I had been living in my truck for 30 days straight. I needed to get out of there before I lost my mind. An uber driver told me about Cattleman’s. He said every now and then he and his wife would stay at the Holiday Inn next door. So I listened and booked a room. The breakfast was good, the room was clean, but they didn’t have laundry. If they had laundry this would be perfect. It does smell outside the room and I couldn’t wash clothes across the street because they didn’t have an ATM. I ended up trekking through the snow to Pilot like I was on Fargo.

Business_and_leisure Self

8/10

Excellent

15 Feb 2026

Chloe

Everything was very clean and nice. My only complaint was how loud it was with people slamming doors and running through the halls all night

Leisure Self

8/10

Excellent

12 Feb 2026

Vanessa

Room was very clean, breakfast was delicious and complimentary coffee and tea always available. The only downside was that the hot tub was not working and we specifically booked this hotel for it.

Leisure Family

4/10

Poor

09 Feb 2026

Terri

Went to check in and there was nobody there- it took probably 10 minutes to find somebody. I even tried calling the hotel and other numbers associated with it. The only people I could get to answer were outsourced jobs so they couldn’t help. Apparently they only had one person working. We checked in and went to the room- I could not get the heat to work. Then the guy below us kept banging on the ceiling as my daughter running into the room at 8:30 pm was too loud for him. He did it repetitively and so I packed our stuff up. I went downstairs and said that this was not going to work- we need another room. We were given another room- our rate stayed the same but it was a downgrade. We went from a suite with a king to a regular room with a queen. Pool was cold. Felt like we were walking on eggshells all night- The breakfast had muffins-great- but they were stale and hard. no intention of returning.

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Cynthia

Great stay

Leisure Family_with_children

10/10

Exceptional

07 Feb 2026

David

Everything was as

6/10

Pleasant

07 Feb 2026

Kathleen

The pool was a huge disappointment. Much smaller than pics on Expedia and not very clean and the room had mold and moisture dripping from ceiling. I had booked because pool looked nice and we had children who wanted to swim.

Rooms and breakfast fine

Leisure Family

8/10

Excellent

07 Feb 2026

Harry

Room was clean, nice bed, great breakfast. Entire hotel had a smell however, like strong disinfectant. Had a dehumidifier running in the hall, perhaps strong smell was to mask mustiness?

Leisure Partner

4/10

Poor

01 Feb 2026

Holly

Staff support was lacking, disrespect adults and children running around. It was a free for all it felt like. And I get it’s cause a birthday party was happening. But we just wanted to enjoy a little family getaway and swim. But no towels in pool room, staff said they were all out of clean towels so they could help. And dismissed us. I’m not one to leave bad reviews but was very disappointed.

Leisure Family

10/10

Exceptional

26 Jan 2026

Deeana

As always GREAT SERVICE!

Friends_and_family Family

10/10

Exceptional

16 Jan 2026

Nicole

Clean nice room! Staff was friendly. Nice location to walk to a restaurant or a bar for late night appetizers.

Friends_and_family Family

8/10

Excellent

12 Jan 2026

Lauren

I enjoyed 4 nights at this hotel! The breakfast was wonderful and well stocked. I arrived late on my first night the doors were broken and it was snowing outside. I had a 5 night stay and getting all the luggage in and situated was not an easy task and there was no staff to help. Staffing was definitely an issue while here. Not once did house keeping try to come clean my room during this time or restock towels. I went to the front and did it each time even to get extra pillows and blankets for our pull out couch. Front desk was very helpful during the day time. The pool needed maintenance during our time. The first night was fine but the next 3 days the pool/hotub became cloudy and full of sand. It seemed like it was being fixed on the last day of our stay. Despite it being in that condition we swam and enjoyed the pool without any side affects almost every day we were there. Over all the price was great for what we got to enjoy. Would recommend to anyone needing a comfortable and affordable place to stay while vacationing or on the road.

10/10

Exceptional

06 Jan 2026

Melissa

The room was very clean. The beds were perfect. I loved the breakfast. Had a great stay!

Business_and_leisure Family

8/10

Excellent

04 Jan 2026

Christine

The hotel room was good but seems like there was only one luggage cart? We checked in n waited 15 mins . the last person probably decided to keep it in their room so we had to lag all our luggages. Whwn we asked The lady at the desk, she schruged hee shoulder and said sorry couldnt help !

Friends_and_family Family

4/10

Poor

03 Jan 2026

Laura

The staff was great and the room appeared clean. Our issue was the smell as soon as you walk in the building. Smells musty or moldy. We only stayed one night but everything I had with me came home smelling the same way. I had to throw my pillow out that I brought from home.

Friends_and_family Family

4/10

Poor

03 Jan 2026

Catherine

Fresh yes. The oatmeal had more water than oats. Pancakes machine did not work. We had to wait for seating at 9am.

Friends_and_family Family

8/10

Excellent

02 Jan 2026

Adam

Rooms were clean and updated

Business_and_leisure Family

2/10

Poor

02 Jan 2026

Gregory

Problem was we did not get to stay due Hotel cancellation. Very disappointed. Still have not received my refund, was told it could be 7-10 days. It took a small amount of time for them to take the money????

Friends_and_family Family

6/10

Pleasant

27 Dec 2025

Victor

Good

Friends_and_family Family

8/10

Excellent

27 Dec 2025

Lisa

Clean rooms. Nice staff. Could use another staff member at breakfast. Hot tub was warm but jets didn’t work.

Leisure Family

8/10

Excellent

26 Dec 2025

Ryan

Nice amenities and real nice rooms

8/10

Excellent

25 Dec 2025

Shelly

No breakfast because it was Xmas only because I wasn't informed of this. Pool was freezing and hot tub was warm at best. Also the jets weren't working. I made no verbal complaint as it's Xmas time

Leisure Partner