Name: Hotel New Bilbao Airport
Address: Zarandoa 39, 39, Derio, 48180, ES

10/10

Exceptional

25 Jul 2026

Christina

Clean, quiet, nothing fancy. The bed was comfortable, the WiFi was fast and the shower was hot.

10/10

Exceptional

23 Jul 2026

Sharon

Airport shuttle was great. Pick up and drop off on time. Room clean and nice

6/10

Pleasant

18 Jul 2026

Michael

Hotel is super convenient for access to the airport and has a free shuttle to the airport starting at 5 am. Other than that, there is very little reason to stay here. Very utilitarian building and rooms. Not much in terms of ammenities. Staff were very helpful.

Partner

10/10

Exceptional

17 Jul 2026

Victoria

We booked last minute and arrived at around 9pm on a Sunday. The gentleman at the front desk was so so kind. It’s somewhere you stay for two nights max IMO. Room was spacious and bathroom was nice. Very close to the airport.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Marie

The staff were very helpful with arrangements for the shuttle and helping me navigate the local bus system. The property was clean and conveniently located near the airport.

Self

10/10

Exceptional

06 Jul 2026

Tao

Late night Airport pickup was very helpful and rooms were clean and new

Partner

10/10

Exceptional

03 Jul 2026

Anne

Second stay at hotel. Excellent in all respects. Very friendly and efficient staff. Super clean and modern. Great shuttle service ♥️♥️♥️

Partner

10/10

Exceptional

24 Jun 2026

Erika

Room was spacious and very clean. The team on front desk and driver of the shuttle were so helpful and friendly. Very close to the airport yet very quiet, lots of parking available too

Partner

8/10

Excellent

23 Jun 2026

Maria

Very nice staff members

Self

10/10

Exceptional

22 Jun 2026

Yirene

excellent close to the airport, clean and nice staff

Family

6/10

Pleasant

20 Jun 2026

Richard

Outside my room on the first floor there was a buzzing/mechanical sound that occurred every few minutes. It drove me nuts.

Self

10/10

Exceptional

18 Jun 2026

James

Front desk was very helpful

Self

8/10

Excellent

17 Jun 2026

MAURICIO

it's an ok hotel , good enoeght for one night nothing more nothing less

4/10

Poor

17 Jun 2026

Christine

The only benefit to this hotel is the shuttle to the airport. The beds and pillow (some notice worn) and are uncomfortable. No coffee maker, refrigerator nor breakfast nor coffee included. They limit the volume of the television. The hairdryer has a limit of several seconds before it turns off). Part of the trim on the wall came off when we mentioned these things the staff did not seem to care. Knowing these things I would have paid slightly more for free breakfast and amenities across the street to Holiday Inn.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Julie

The room was well appointed and clean. The staff was very friendly. It was great to have an airport shuttle.

Self

10/10

Exceptional

12 Jun 2026

Nicholas

I didn't catcher her name, but the shuttle driver/receptionist the evening I was there June 6, 2026 was so helpful getting me to the hotel with my bike bag and ensuring that I could get to the airport the next morning. She was a delightful human being!

Self

10/10

Exceptional

10 Jun 2026

Maria

Good hotel by the airport

Self

10/10

Exceptional

10 Jun 2026

ignacio

Compare to the big chains it was as good and/or better. Prices were competitive with good and complete services, included very early shuttle to the airport. Highly recomended!!

Family

8/10

Excellent

10 Jun 2026

Gareth

Shuttle bus to the airport was very useful & the fact that you managed to accommodate our bike bags. Thank you.

Partner

10/10

Exceptional

07 Jun 2026

Enrico

Perfect location..It's all OK

Partner

8/10

Excellent

03 Jun 2026

Andrew

New, clean hotel close to the airport. Convenient shuttle for morning flight.

Partner

10/10

Exceptional

31 May 2026

Lynn

The room was a great size and nice quality bedding and towels. Great shower. Not much available in terms of food and drink. They offer a continental breakfast (which I didn't have time for) but no restaurant. Some limited beverages available at check in desk. I'd happily stay there again.

Self

10/10

Exceptional

28 May 2026

Merced

The hotel was clean, the staff was very friendly and helpful. I am a 47 year old female, I felt safe in the hotel and in the city. I would stay here again for sure.

Self

8/10

Excellent

17 May 2026

Todd

Great location and convenient. Staff were very helpful

Partner

10/10

Exceptional

16 May 2026

Sonia

Very good choice when you need to be near the airport, also even if you have to visit the casco viejo of Bilbao few days because you may use the hotel shuttle to the airport and then take a non - stop bus from the airport to casco viejo for 5 euros and be there in a few minutes. The hotel is clean, quiet and there is a good restaurant walking distance. We would stay again.

Friends

10/10

Exceptional

16 May 2026

BRYAN

Nice clean modern express hotel 5 min from airport. Great for early morning flights. Make sure to book your shuttle time w front desk, cus each van only takes 8 ppl as early morning gets very busy.

Partner

6/10

Pleasant

08 May 2026

Danyelle

When we checked in we made sure to book a shuttle for our early flight with the nice young man who checked us in (the main reason we chose this hotel). Also we were told we could buy a coffee at that time. When we arrived in the lobby at 4:45am, the young man on the desk said we were not booked on the shuttle and we could not have coffee. We were panicking we would miss our flight. I politely told him we 100% booked a shuttle and said it was very important we got on it. He wasn’t happy and made no attempt to communicate with us about solving the problem. The girl driving the shuttle bus said for us to load on it. Miscommunication between evening and morning staff and morning man made no attempt to be helpful or kind or problem solve with us. He acted like we were the problem and just didn’t book it.

6/10

Pleasant

07 May 2026

Steven

The basic hotel appearance and the design of the rooms was fine. The bed and pillows were great. There was plenty of hot water. But, the safe didn't work, and the person authorized to reset it wasn't on duty for the next two days. Also, the air conditioning was weak to start with, and it seems that it is on some kind of power management timer. In the middle of the night, I woke up sweating. The thermostat showed 25 degrees C, and the A/C was not running. I somehow woke it up, and it suceeded to get the room to 24.5°. That was not a pleasant night's sleep..... Maybe I'm too picky.

Partner

10/10

Exceptional

04 May 2026

Liberty

This hotel is fantastic. Spotlessly clean with the comfiest pillows I’ve ever slept on. I even took a photo of the label so I could try and buy one back home. There’s a vending machine in the lobby and tea and coffee facilities. The shuttle bus is a people carrier and it’s only a few minutes from the airport. The staff are lovely and very helpful. I don’t think I will ever go to Bilbao again but if I do I will definitely be staying here. ♥️

Self

8/10

Excellent

04 May 2026

Jose

It is a wonderful option for last night, next to the airport hotel.

Self

2/10

Poor

03 May 2026

Gina

The ac/ heat unit was broken. The sheets were poorest quality and shedding dryer balls. Couldn’t open the window more than an inch so the room was miserably hot and uncomfortable.
It was loud AF next to the highway.

Room was clean, the tires were the only nice accommodation but they only gave us 1 towel for 2 people. We had to request 1 more towel.
Anyhow, do yourself a favor and stay at a nicer hotel. You get what you pay for. We went from the hotel Carlton 5 star to this because we were 2 hours away and getting bd into Bilbao at 2300
So didn’t event pay another nights 5 star price when we had 7 am check-in at the airport. I wish I had now I might’ve slept better!

Partner

6/10

Pleasant

03 May 2026

Horia Tudor

Silviu (front desk) was very professional and helpful.

6/10

Pleasant

29 Apr 2026

Francis

Airport Hotel with minimum requirements. Ok to wait for a fly. Only one card for the room and Hotel don't supply more. Temperature in the room way to high for April. Difficult to sleep du to high temperature.

Friends_and_family Friends

8/10

Excellent

30 Mar 2026

Samuel

Helpful staff. Useful to have free airport shuttle service.

Self

10/10

Exceptional

29 Mar 2026

Christina

The hotel provides airport transfers.

Partner

10/10

Exceptional

05 Mar 2026

Alaleh

Close location for traveling, clean room, nice staff, and great shuttle to and from the airport. This hotel is always my choice when traveling early in the morning.

10/10

Exceptional

26 Feb 2026

John

Hotel was very clean, the room was more than adequate, shower and bathroom facilities were of a very high standard. Good restaurant within walking distance

Self

10/10

Exceptional

21 Jan 2026

Oscar De la

Good Clean and confy

Business

6/10

Pleasant

14 Jan 2026

Stefan

Room was at least clean.
Service not great .I tried to call the shuttle , but the phone number was not working .Had to take a taxi.
More like 2 star hotel

10/10

Exceptional

22 Dec 2025

Rush

Good service, clean room. Comfortable night!

Leisure Self

10/10

Exceptional

16 Nov 2025

Stephanie

Very convenient location for an early flight from BIO. The shuttle service is great. There is also a city bus, A2153, stopping at the airport (arrival level) and near the hotel.

Leisure Self

8/10

Excellent

10 Nov 2025

Jane

Staff was friendly and attentive. Shuttle to airport was super convenient. Only negative was a slight musty smell in the room. Were were there for less than 12 hours.

Friends_and_family Family

8/10

Excellent

10 Nov 2025

Roland

Only use as a one-nighter, super convenient for airport but no dining or food delivery services nearby. Eat before check-in

Leisure Self

8/10

Excellent

09 Nov 2025

Harry

Close to airport with convenient free transportation to BIO airport. Not many amenities but clean

Leisure Family

6/10

Pleasant

03 Nov 2025

marjan

The staff are very unfriendly

Partner

2/10

Poor

26 Oct 2025

Dr. Mohsen

Yed

Self

8/10

Excellent

15 Oct 2025

Yolande

All very nice and perfect for a early morning start.

Business

10/10

Exceptional

11 Oct 2025

Maria Elena

Is in and out for my overnight stay. I love the fact that they have a shuttle to the airport!

Self

8/10

Excellent

11 Oct 2025

Jane

Lovely clean hotel

Lovely bright modern hotel close to airport and down town Bilbao

Partner

8/10

Excellent

05 Oct 2025

Malisa

Comfortable place. Close to the airport.

Leisure Partner

8/10

Excellent

27 Sep 2025

Janice

Good hotel for a night before a flight. The shuttle service is very good.

Leisure Partner

4/10

Poor

07 Sep 2025

Annette C.

The staff was courteous and very helpful.

Our AC didn't work until late the second night and by then, we were already so drained from the heat. We intentionally scheduled an extra day so that we could rest prior to our cross Atlantic flight back to the US

Their shuttle service to the airport was great and on time.

Leisure Partner

10/10

Exceptional

31 Aug 2025

QING

The hotel offers airport pick up and free shuttle when taking off as well, very convenient!

Leisure Self

10/10

Exceptional

30 Aug 2025

Stephen

Choose this one if staying at the airport

Very convenient hotel near to the airport and nicer than the other nearby option.

Business

4/10

Poor

24 Aug 2025

Verified traveler

Could have more empathy

The hotel offers a shuttle bus to and from the airport but only from 05:10 to 23:30. Plan your trip accordingly, and you have to call them when you arrive the airport. It’s a five minute shuttle ride to the airport, so it’s convenient - given if your travel time is within the range that they provide service. Otherwise, it’s 20 euros with Uber. If you book from hotels.com, the hotel is not very responsive, neither does the hotel reply to email. The hotel expects you to read FAQ properly (I don’t know how many people do so on a vacation with multiple bookings in line) - they said the automatic message for transport did not go through, which is not their fault nor my fault. Yep. Just make sure you read the FAQ.

Partner

10/10

Exceptional

17 Aug 2025

Li Yu

Comfortable night!

Service people are all polite and warm! It’s quiet and clean. Love the pillows!!! Only thing is nothing is in the room, no water, no coffee and no tea. Everything is payable. Small price but just wishing it will be free.

Friends_and_family Family

4/10

Poor

31 Jul 2025

Eilis

Very Basic . Continental breakfast. Cereal bowls all chipped. More bnb than hotel. No tea coffee in rooms. Near airport but nothing only another hotel around. Very Quiet hotel. nobody around.

Leisure Partner

10/10

Exceptional

20 Jul 2025

Marcio

Great place before early flight. Better than Holiday Inn across the parking lot

Leisure Partner

10/10

Exceptional

16 Jul 2025

Beatrice

I stayed one night at this hotel
I arrived at Bilbao airport around 10pm
Shuttle of the hotel picked me up
The staff was very welcoming
The room is very spacious, modern and clean
Perfect place if you need to spend a night in Bilbao near the airport

Leisure Self

10/10

Exceptional

03 Jul 2025

Oscar

Everything was good. Clean rooms, amenities. Its a good room nearby the airport.

Business Self

10/10

Exceptional

27 Jun 2025

Erin

Perfect for an overnight stay prior to a flight.

Business_and_leisure Partner

10/10

Exceptional

16 Jun 2025

Deena

Quiet clean hotel close to the airport with a shuttle.

Leisure Friends

8/10

Excellent

13 Jun 2025

Philip

Very convenient to the airport and generally clean. However, expensive (no breakfast included) and aircon set to 25 degrees in the room! Could not be adjusted so was uncomfortably hot.

Leisure Partner

6/10

Pleasant

03 Jun 2025

Barbara

No wash cloths, one small trash can,no USB chargers on the nightstands. I thought breakfast was included, but they charged 8 euros.

Partner

10/10

Exceptional

01 Jun 2025

Peter

Walking distance from the Airport.

Leisure Friends

10/10

Exceptional

27 May 2025

Mick

Friendly hotel

Hotel was clean and tidy, with friendly helpful staff

Friends_and_family Friends

8/10

Excellent

16 May 2025

Priscilla

Over night stay to be close to Bilbao airport

6/10

Pleasant

16 May 2025

Harpreet

Poor air conditioner

10/10

Exceptional

03 May 2025

Kevin

Great hotel. Great people. Close to airport.

Leisure Partner

6/10

Pleasant

25 Apr 2025

Anthony

The hotel is a real mix of experiences. Staff friendly. Downstairs facilities poor with large soulless dining area. Although drinks are available bar area is uninspiring with a few bar stools and table. Lounge consists of one unit of chairs put together. Upstairs is another world. Great quality in room and bathroom. A shame as lack of facilities for food make it a one night hotel.

10/10

Exceptional

21 Apr 2025

rosa

Clean

Leisure Self

10/10

Exceptional

16 Apr 2025

Gina

Having to call for the shuttle only after getting baggage. We couldn’t schedule it the day before and had to wait until we got our luggage the day of. Sitting outside after a late night flight waiting for a shuttle…..I thought that odd. Perhaps the hotel was short staffed?

10/10

Exceptional

02 Apr 2025

bethany

Nice, clean and affordable. Easy shuttle service!

10/10

Exceptional

08 Mar 2025

David E

The staff is amazing. So nice and helpful!

Leisure

10/10

Exceptional

07 Mar 2025

Daron

It was nice

Leisure Self

10/10

Exceptional

17 Feb 2025

William G

Basque Country trip

We were well accommodated at the Hotel New Bilbao Airport. All was wonderful. We did have to leave very early for our flight back to the US. There was no coffee machine in the room. The hotel breakfast was not available before we shuttled over to the airport. Definitely not a deal breaker, but if they could have had a simple coffee machine in the lobby to accommodate the early birds, that would have been great! Thanks for a very nice stay!

Partner

6/10

Pleasant

01 Feb 2025

harvey

2nd time we stayed and used airport shuttle both ways but this time the pickup driver told us he was only the driver and would not help with the bags, including for a woman whose bag was quite heavy; plus he kept the doors and windows open in 6C weather waiting for other passengers

8/10

Excellent

03 Jan 2025

Matias

2 minutes from airport.
Very convenient
Great service

Self

10/10

Exceptional

03 Jan 2025

Rachael

Perfect for an early morning flight out

Modern, clean, spacious and well decorated hotel that is super handy for the airport (2min drive away). Would definitely use again

Friends_and_family Family

2/10

Poor

27 Nov 2024

Jaime Maqueo

Personal de recepcion FATAL un hombre anoche 11:30pm PESIMO servicio

6/10

Pleasant

15 Nov 2024

Hien

Unfriendly staff acts like guests are inconveniences. I was an hour early for check in and another guest was 30 min early. The front desk refused to check us in early despite available rooms. I understand rules are rules, so that was actually fine, but no one smiled, say hello or acknowledged you. Driver of shuttle was the same way. No smile, no hello, no acknowledgement and just left my luggage in front of the hotel. The only time he smiled was when he was tipped.
Nothing included in the room except a nice clean bed and clean, updated bathrooms.
Continental breakfast looked lousy for free much less the cost of 8 euros they charge. There are no restaurants near by except a restaurant in the Holliday Inn Express next door.
Bottom line, expect nothing except a clean bed and free shuttle to airport. I recommend paying a little more for the Holliday Inn Express down the street. They were so much nicer with staff and facility.

Leisure Family

10/10

Exceptional

24 Oct 2024

carole

Great place clean good bed

Leisure Self

10/10

Exceptional

21 Oct 2024

Junco

Stayed here by the airport because we had super early flight the next morning. Room was nice, roomy and clean. Has airport shuttles.

Leisure Family

8/10

Excellent

17 Oct 2024

Verified traveler

Good Airport Option

Staff was very nice and helpful. Convenient to the airport with shuttle service. First run @5AM, so early flights may have to make other arrangements.

Self

2/10

Poor

16 Oct 2024

Yolanda

A rude awakening!

I would recommend to hire caring and attentive ladies at the front desk.

Partner

10/10

Exceptional

15 Oct 2024

Lynn

Very close to airport for early am flight. Shuttle is not super frequent early (5:30 or 6:15.) Not many dining options nearby.

Leisure Partner

6/10

Pleasant

09 Oct 2024

MOHD AMIN

After all average hotel

10/10

Exceptional

30 Sep 2024

Verified traveler

Very convenient location, quiet, close to airport and excellent service

Business

10/10

Exceptional

28 Sep 2024

Gabriela

Convenient Galore

We come here twice a year and this is the place to stay when you are arriving early or late. The breakfast is from 4:45 am until 10 am which is great for those early morning flights.

Friends_and_family Family

10/10

Exceptional

15 Sep 2024

M

Great welcome to Bilbao!
Efficient shuttle service from the airport, eventhough the hotel shuttle was unable to transport my bike. No problem, a taxi handled it well.

Check in fast and friendly. Room is new with cofortable bed and good shower.
Next morning the gentleman at front office arranged for taxi service to accomodate my bike to the bus station in Bilbao. Great extra service, thank you!

Highly recommend this hotel!

Self

8/10

Excellent

15 Sep 2024

Jessica

Different System with lights and air condition, you have to use the door key in a slot for the lights and air conditioner to work inside. Take the key out and everything was off so the room was very steamy, feel like the air condition didn’t work, blow air only

Leisure Family

6/10

Pleasant

01 Sep 2024

Adeyemi Abeeb

Was really nice,loved it.

Friends_and_family Friends

4/10

Poor

27 Aug 2024

Patrick

I only had a short overnight stay between flights. The person who checked me in was not friendly or helpful in the least. It was a burden to request an Americana and water that still cost 3,50 E. I know it can be tedious and quiet in the overnight, the person behind the desk at 03:30 was sleeping while staring at computer…. Overall the place was clean but customer service is awful.

Business Self

8/10

Excellent

23 Aug 2024

Ruth

Good for one night and easy to get to airport with free shuttle bus

6/10

Pleasant

02 Aug 2024

Verified traveler

Conveniently located near the airport for early morning flights

Business

10/10

Exceptional

29 Jul 2024

John

Perfect foir Airport

Great hotel for the airport. clean & spacious rooms. great service

Friends_and_family Family

10/10

Exceptional

26 Jul 2024

Tanislao

Great location and clean.

8/10

Excellent

25 Jul 2024

Glen

Good airport hotel. Helpful staff. Good airport shuttle service. Good rooms.

Leisure Partner

8/10

Excellent

19 Jul 2024

Luis

I had no problems

Leisure Self

8/10

Excellent

14 Jul 2024

Jane

The motel was lovely. At first we were confused about how to turn on the power, but we got that. Later, we were unable to turn on the air conditioning, but I didn't call the desk because it was the middle of the night. Also, we were counting on the shuttle to the airport, but didn't realize it only started running at 5 or 5:20. We had to get a cab, because we needed to be at the airport earlier.

Leisure Partner