Name: Occidental Bilbao
Address: Avda Zumalacarregui, 40, Bilbao, 48006, ES

10/10

Exceptional

02 Aug 2026

Lisa

Loved our stay at Occidental! Convenient location, good vibe and our bartender David was awesome!! Will definitely stay there again when we return to Bilbao!

Partner

8/10

Excellent

20 Jul 2026

Leticia

Clean room although it was a bit small for a family room at this price point. The AC doesn't go below 20C.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

JAIME

Todo muy bien.

Family

6/10

Pleasant

18 Jul 2026

Cathy

The room was a good size. The pool, as others have mentioned, is small and always busy. Some days the room was better serviced than others - e.g new cups. The little fridge did not seem to work although the light was on. The breakfast is not good value for money - you’re better off going to one of the nearby bars.

Friends_and_family Family

6/10

Pleasant

14 Jul 2026

Tricia

There were cigarette butts all along the outside of our floor’s windows. The toilet (held up by the wall) was very unsteady and would creak upon sitting. The beds are on wheels so move around as there is no rug or carpet. Delicious food though!

Partner

10/10

Exceptional

13 Jul 2026

Jacqueline

Lovely hotel. Very easy to travel around Bilbao on the metro. The metro station is a very short walk from the hotel and only 1 stop to the old town.
Hotel pool was a great plus after hot day of tourism. My only criticism would be that there weren't enough beds and umbrellas in the pool area.
A few chairs would be great too.

Partner

6/10

Pleasant

13 Jul 2026

Paul

The hotel staff was excellent from start to finish from reception staff to the cleaning staff.

The main problem was the outside pool area there was not enough loungers as tbere was only 26 with a full hotel and also the gym members was using the pool there needed to be at least another 26 loingers.
No pool bar very disapointing if you needed a drink on a hot day you had to go inside and geo to main bar,bery poor idea.

Partner

10/10

Exceptional

15 Jun 2026

Beata

Great location within 15 min walking distance to old town to enjoy pintxos and bars. Helpful staff. Great breakfast buffet from classic eggs and bacon to local Jamon and pastries.
Good access to the airport and local highways.

10/10

Exceptional

14 Jun 2026

Matthew Gerard

Nice rooms. Nice staff.

8/10

Excellent

09 Jun 2026

Lorraine

First and foremost the staff are this hotels best asset. Arriving after a very early flight we did not expect to be allocated a room especially with our experience’s at home in the U.K. However, much to our surprise , we were found a room and checked in. The reception staff were very friendly and helpful. Bar and restaurant staff were excellent. My only criticism would be that on occasions the room had still not been cleaned late in the afternoon.

Partner

10/10

Exceptional

04 Jun 2026

lynn

Excellent reception and lounge area . Lovely pool and solarium area. Close to Metro to downtown . Good breakfast.
Rooms had great modern bathrooms but were a little bijou for two adults and one child . Lack of storage space was an issue too .

Family_with_children

10/10

Exceptional

03 Jun 2026

Laura

Great staff, great location. Excellent breakfast and the bar is very good and good value

Partner

10/10

Exceptional

02 Jun 2026

Helen

The staff were very friendly and helpful arranging taxis and suggestions for the trip to Bilbao. Breakfast was plentiful and fresh
We enjoyed swimming in the clean pool with a lifeguard and outside showers and toilets available.Room was clean and serviced daily

Partner

10/10

Exceptional

29 May 2026

david

Reception staff really helpful for everything. Very nice hotel with good spacious rooms. Location is good, especially for an easy airport transfer, however for tourist things given the up / down of Bilbao levels, its very hilly, its best to use the metro, which is 2 min walk from the hotel. Lovely city, very friendly and has easy access to beaches via metro line. Recommend Sopela beach for Atlantic.

Partner

6/10

Pleasant

29 May 2026

David

Hotel was fine except the food and beverage service was very limited.

Friends_and_family Friends

10/10

Exceptional

28 May 2026

Alun

Staff were very friendly and helpful. The hotel was clean, very comfortable and plenty of space to relax. The location is about a 15 minute walk to the old town centre. An uphill trek back but if you are not fully abled , a taxi is only 5 or 6 Euros.

Partner

8/10

Excellent

16 May 2026

MICHELE MANSON

Although we had to pay for the spa /gym it was a fantastic hydro pool /swimming area
Unfortunately the hot breakfast was always cold or like warm all three days
Staff were wonderful throughout the hotel

Partner

10/10

Exceptional

15 May 2026

Joanna

Clean spacious room
Great service relaxed hotel

Friends

8/10

Excellent

07 May 2026

Daniel

Great for a weekend break. Close to the old town.

Partner

10/10

Exceptional

04 May 2026

Sandra

Lovely stay. Friendly staff in reception,bar and restaurant. Food was delicious. Great location for metro

Self

10/10

Exceptional

02 May 2026

Antonio

Good

Partner

10/10

Exceptional

29 Apr 2026

Lenar

If you go to Bilbao, this is the Hotel to stay. Is Not extremely expensive, but is spectacular in any other ways. Staff is super, everything is very clean all the time and the restaurant is top notch. We came in a group of 5 and had a great time here. Very close to the Old Town center (about 20 minutes walking) Overall, great place to stay.

Friends

8/10

Excellent

14 Apr 2026

Dennis

Check in was easy & very friendly staff, Bar staff we very friendly, rooms were clean but a little small & not enough hangers & no cupboard / draw space. Reception lounge area was fabulous & great 2 sit & relax & have a drink. Bit out of it but Metro just around the corner & only 1 stop to old town, get a metro card as it is so cheap & easy to use.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Marta

The staff was wonderful… give them a good raise.
The proximity of the cathedral, Nuestra Señora de Begoña, was an added attraction since it was originally named the Cathedral of Santiago (St. James) and the old “Camino” in the 1500’s.

10/10

Exceptional

13 Apr 2026

Pablo

Todo bien y agradable

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Gilda

Very good

Partner

8/10

Excellent

12 Apr 2026

Keren

Great breakfast. Location is not great androoms on lowe floors are a little depressing.

Family_with_children

10/10

Exceptional

09 Apr 2026

Pui Kwan

Excellent hotel close to metro (3 minutes walk) located in city center. Supermarkets just around the corner. 20 minutes walk to old town. Clean and spacious room, comfy bed. Nice friendly staff (housekeep, front desk and bar). Very helpful receptionists. Especially Arrate, try hard to help us to find a way to Santander. Two thumbs up!

Partner

10/10

Exceptional

06 Apr 2026

Sian

Room was perfect but would have liked the cups to be replaced when the beds were made.

Friends

10/10

Exceptional

26 Mar 2026

Patrick

Very nice hotel with very friendly staff and great restaurant!

Business

10/10

Exceptional

16 Mar 2026

Michel Ernesto

Excellent

10/10

Exceptional

11 Mar 2026

Leslie

Excelente servio, muy cálida las personas en el hotel. Accesible a todos los lugares.

Friends_and_family Family

10/10

Exceptional

03 Nov 2025

Nick

Great breakfast, comfortable beds, clean rooms.

10/10

Exceptional

12 Oct 2025

Rukhsar

Excellent hotel with great proximity to the city centre

Partner

10/10

Exceptional

09 Oct 2025

Martin

Underground car park. We stayed while passing through on motorbikes. Hotel is a nice distance from city centre and is definitely motorbike friendly. But i recomend you enter the carpark from the rear entrance if on 2 wheels, the ramp on front of the hotel is very slippy when wet!

Friends_and_family Friends

8/10

Excellent

01 Oct 2025

Jason

I liked the location of the property it was in a nice area and close to public transportation. It was clean and the staff was amazing. My only complaint is that the doors to the rooms are heavy and impossible to close quietly.So every time someone enters or exits their room it is loud .
The breakfast buffet was really good too.I would definitely stay there again even with the loud doors.

Leisure Partner

8/10

Excellent

16 Sep 2025

Philip

clean room

Partner

10/10

Exceptional

12 Sep 2025

Alan

4 Night Stay

Excellent hotel, with very friendly staff - especially the lady who served me dinner my first night. I forget her name.

The hotel was a bit hard to find at first, but once I got there I realised there's a metro stop just a 2 min walk away. It's only one stop from the old town then.

Highly recommend this place.

Self

8/10

Excellent

24 Aug 2025

David

Parking is underground and the ramps are very tight. There is no wheelchair parking space outside the hotel and you have to go down many floors to find an accessible space.
Bar staff were lovely and the bar stayed open late to offer coffee etc.

Leisure

10/10

Exceptional

18 Aug 2025

Francia Yumila

The beds are really confortable. The swimming pool is clean and beautiful. All staff were kind.
My favourite staff were the housekeeping, always perfect.

Leisure Family_with_children

10/10

Exceptional

15 Aug 2025

Carol

Weekend in Bilbao

The hotel is in a good location, with secure car park if you are arriving from the ferry. There is a metro station a few minutes walk from the hotel which brings you to the city centre just one stop away. The hotel has a swimming pool and outdoor area which is great.

Self

4/10

Poor

03 Aug 2025

Ryan

It may have happened only to me though the air condition on the ceiling flooded during the night and all my belongings soaked.
The staffs were not as serious as I was.
Disappointed

Leisure Family

10/10

Exceptional

21 Jul 2025

Jonathan

Stay in Bilbao

A lovely hotel and well located for the city.
A very comfortable bed and an amazing breakfast.

Partner

10/10

Exceptional

25 Jun 2025

Sandra

Location not suitable for main attractions too far away.

Leisure Family

8/10

Excellent

16 Jun 2025

Verified traveler

Nice hotel

Only stayed one night but it looked like a nice hotel to stay for several days. Only slight drawback was the location which is a bit of a walk out of town up a steep hill. Room was clean and comfortable, nice shower. Breakfast excellent and reception staff very friendly and helpful.

Friends_and_family Friends

4/10

Poor

20 Apr 2025

Louis

The pictures of this hotel are extremely misleading, make sure you read the details.
You have to pay 20euros per person for the gym and indoor pool. U17s are not permitted to use the indoor pool. The restaurant has bad reviews so we didn’t risk wasting more money around this hotel.
The first room we entered was extremely noisy, they have hard laminated flooring so you can hear the rooms above. There is also no sound proofing throughout the hotel, you can clearly hear the toilet flush from next door and above if on the lower floors.

Friends_and_family Family

10/10

Exceptional

09 Apr 2025

Randall

This was my 4 th stay at this hotel. It is convenient and easily located. Parking is good and the metro is nearby. The staff are terrific and helpful. The lobby area and restaurant are very modern and nice looking. I highly recommend it.

Business_and_leisure

10/10

Exceptional

23 Mar 2025

William

Really enjoyed our stay. Staff was very kind, and the restaurant had some really good food. Definitely recommended

Leisure Family_with_children

8/10

Excellent

16 Dec 2024

jason

Well placed near the old town and metro. Clean, efficient service, good breakfast. Good deal.

Leisure Partner

8/10

Excellent

09 Dec 2024

jason

Convenient place to stay near the old town and metro. Quiet rooms with good curtains. Free coffee and tea in romm with fridge. Helpful and friendly personnel

Leisure Partner

8/10

Excellent

26 Nov 2024

Adam

Would recommend

Great stay, staff very friendly, room a decent size and good location. Use of the gym and pool is an extra charge which I hadn’t realised when booking

Self

8/10

Excellent

16 Oct 2024

Marian

We came saturday instead of wednesday. Check-inn went fast, frontdesk employee was very kind and helped with getting a taxi.

Leisure Friends

10/10

Exceptional

14 Oct 2024

Paul

Secure undergroung parking eas excellent. This has 2 entrances - avoid the one that is accessed from small back streets as it was an unnearving drive to get to.

Leisure Partner

10/10

Exceptional

24 Sep 2024

Robert

Overall excellent

Leisure Family

4/10

Poor

01 Jun 2024

Michel

Worst hotel ever

Everything has hidden fees, the pool, gym, parking, etc. There is an extra for everything and anything !
The site says they speak english and french, they do not speak French and hardly speak English. All the hidden fees start a 20 euros and more !
The rooms are very pricy and are very small. Never again will I go to Occidental Bilbao…

Business

8/10

Excellent

01 Jun 2024

Ian

A little out of town and on a relatively steep hill. However, there is a metro station only 200m away which gives easy access to the city. Next to a main road and so there was regular road noise at night. The pool was shut.

Staff were efficient and friendly. The room was spacious and clean. A large sitting area on the ground floor to enjoy a drink from the bar.

Leisure Partner

10/10

Exceptional

24 May 2024

Verified traveler

Short break

Good location, nice hotel

Friends_and_family Friends

10/10

Exceptional

20 May 2024

Raisa

Excelente hotel, moderno confortable para ir en familia, desayunos opcionales, hotel lujoso

Leisure Family

6/10

Pleasant

03 May 2024

Graham

Business Trip

Hotel was good, clean, nice bar and restaurant, the only down side to the hotel was very poor Wifi connection, this kept tripping out which was very annoying

Business

10/10

Exceptional

29 Apr 2024

Philip

Really enjoyed our stay. Very clean and modern everywhere in the hotel and rooms. Breakfast was great quality and value for money. Staff extremely friendly. Location is a little further out of the old town that we would have liked but there is a metro station very near and the walk is only 30 mins. To use the spa is extra, but all the info was very clear when we booked. I would recommend and stay again.

Leisure Friends

6/10

Pleasant

29 Mar 2024

Jody

Occidental Bilbao

The hotel is clean and functional, within a 15 minute walk of the old town. The area around the hotel is quite run down, there’s a metro stop about mins walk away. Rooms are small but the en suites are good. Gym and spa are not part of the hotel but in a separate part of the basement, hotel guests must pay extra to use them each time they visit.

Friends_and_family Family

6/10

Pleasant

22 Feb 2024

Andre

Nice enough hotel but the experience isn’t as described on hotels.com. The main appeal for my stay when booking was the gym/ pool which were key filters in my search. However I was extremely disappointed when advised at check in that a €20 fee per day was required to access the facils. Further it was mandatory to wear a swim cap and flip flops which would have incurred an additional unplanned expense.

Additionally, the wifi access was sporadic and overly complicated to access. The receptionist kindly tried to assist with one of my devices but was flummoxed and was unsuccessful in connecting it to the wifi.

The location was good for me and I really enjoyed bubbling around the nearby Santuxtu and Begoña neighbourhoods with the Guggenheim and Old Town also within pleasant walking distance.

Nice staff and nicely appointed but disappointed by the inaccurate listing on Hotels.com.

Self

10/10

Exceptional

20 Feb 2024

Michael

Extremely nice hotel. Would stay there again!

Leisure Self

10/10

Exceptional

20 Feb 2024

Robert

We stayed at the Occidental earlier as well and really liked the service and room. Would definitely stay there again.

Business_and_leisure Partner

10/10

Exceptional

13 Feb 2024

Robert

It was a very comfortable hotel. We.will be staying there again after we visit other stops in Spain, before we fly home from the airport in Bilbao.

Leisure Partner

8/10

Excellent

06 Oct 2023

Robert

Nice Hotel

Good hotel, good location, nice views of city.

Unfortunately we chose to stay here because it had a pool but it was closed for our entire stay.

Partner

10/10

Exceptional

29 Sep 2023

Martin

Good option in Bilbao

Nice hotel in Bilbao , not too far from city sightseeing and close to the airport

Friends_and_family Family

6/10

Pleasant

13 Sep 2023

Roxana

Best were the staff, especially the two Ana’s (restaurant and bar) and David (bar), and the common areas and outdoor pool were quite pleasant, too. The room had a cheap feel for a 4 star hotel, inconveniently designed bathroom and clothe closet. The bed was excellent, however. The shower would have been nice if not for the badly tilted floor that caused water to stagnate in a small pool and which over time created a bit of mold. While the coffee at the bar was excellent, and so were the sandwiches in that area, the food in the pleasant looking restaurant was spectacularly bad on both occasions we tried it, no exaggeration. The hotel location was ok, working class apartment buildings all around and a very short and pleasant metro ride to Center 4 min walk from hotel, plus walkable down to old town if you don’t mind a lot of climbing on the way back. A mixed bag, in conclusion, but not awful, and would have given 4 stars if this was a 3 star hotel.

Leisure Partner

4/10

Poor

31 Aug 2023

Liam

Hidden charges for gym and spa

The hotel gym and spa is not free. You have to pay 20 euro to visit it. This is not made clear when booking it. Not ok.

Self

6/10

Pleasant

25 Aug 2023

Rish

Staff could be more friendly
The Wi-Fi didn’t work at all

Leisure Family

10/10

Exceptional

31 Jul 2023

Mark

Excellent

Excellent hotel with great service. We arrived in the middle of the night after 19 hours on the road and the staff on the front desk couldn't have been more friendly or welcoming. And super efficient.

Lovely hotel in a great location.

Comfortable rooms.

Recommended

Friends_and_family Family

8/10

Excellent

31 Jul 2023

M

Excellent service

We arrived after a 19 hour drive in the middle of the night and the check in staff were amazing. So friendly and efficient.

The hotel is very nice, well located and the rooms are very pleasant.

Recommended

Friends_and_family Family

4/10

Poor

01 Jul 2023

JOE

Staff in the hotel were on strike for the duration of my stay making noise constantly and generally affecting the whole mood of the hotel

Self

8/10

Excellent

16 Jun 2023

Ubhayapriya

Great location for using the Metro which is very close. Staff are pleasant and helpful.

Leisure Family

8/10

Excellent

09 Jun 2023

Verified traveler

The hotel itself is quite nice and staff are very friendly. The city itself is very hilly and as the hotel is outside of the centre just be aware of the uphill walk home. Breakfast was only ok, I expected more for the price so in hindsight wish I had booked without breakfast and eaten elsewhere. Outdoor pool is a great size for a city hotel, but I didn’t use the spa as it was far too busy as it’s a public gym not a hotel spa.

Self

6/10

Pleasant

31 May 2023

Nicola

Lots of hidden charges

Lovely hotel but lots of hidden charges. Do not be fooled by the image of the pool. In the small print you can see it’s only open June to September despite being on the images all year round. We were there on 27th May and it was closed despite being 25 degrees outside. The indoor pool is part of the spa so you have to pay extra for it, and children are not allowed to use it. Really disappointing. I may have missed this information on the property details, however I feel it was very misleading as much of this information was only visible in the fine print.

Friends_and_family Family

10/10

Exceptional

01 Dec 2022

LUZ MARIA

Vete good hotel, the bad news is, the parking fee is pretty high, very expensive, too expensive .

Leisure Family

10/10

Exceptional

29 Nov 2022

LUZ MARIA

Is a very good hotel, nice rooms, comfortable, good bathroom, soft nice beds, what I believe is completely out of range, is the parking rate, super super expensive .

Leisure Family

10/10

Exceptional

17 Sep 2022

Olga

Спасибо приветливому персоналу отеля за отличный отдых. Прекрасное расположение отеля, чистые и уютные номера. С радостью посетим вас еще раз

Leisure Self

8/10

Excellent

08 Sep 2022

Modestas

Great hotel! & superb customer service and bar/catering team. The only downside is additional charge for the gym which for 2x ppl over the few days does add up. Would urge management to consider a better deal for hotel guests.

Partner

6/10

Pleasant

01 Sep 2022

David

I was initially given a small room witth two single beds rather than the 'Superior Kingsize with additional bed' that I had paid for. The receptionist was rude, brusque and argumentative and only conceded that she had given me the worng room when I showed her the confirmation emai. She blamed Expedia! Wont be going back!

Business_and_leisure Family

10/10

Exceptional

29 Aug 2022

tracey

Amazing helpful friendly staff. Hotel in good location - 15 min walk down into old town. Great facilities

Leisure Family

8/10

Excellent

31 Jul 2022

Peter

Lovely modern spacious open plan lobby/restaurant. Nice clean heated pool but why no decked seating area/bar? Hotel is up a vey steep hill from city - solution is a 6Euro Uber on return

Leisure Family

10/10

Exceptional

21 Jul 2022

Jayne

Fabulous

Partner

8/10

Excellent

20 Jul 2022

Theodore

Convenient. Upgraded me for free.

8/10

Excellent

20 Jul 2022

Judith

Excellent stay, great pool

Leisure Family

8/10

Excellent

14 Jul 2022

debbie

Sun protection

Overall we have a great stay, we picked this Hotel because it had a pool, but was disappointed never to get s sun lounger & there was not enough shaded areas for customers.

Friends_and_family Friends

10/10

Exceptional

13 Jul 2022

Louis

Staying in Bilbao

They were very professional and they had excellent facilities. The gym was outstanding. I wish I had taken more advantage of the gym but I was more interested in the local cuisine. I highly recommend this hotel if you’re staying in Bilbao.

Self

10/10

Exceptional

07 Jul 2022

Verified traveler

Awesome hotel

We had a great time here. Good location to walk to the old town and close to the metro. Hotel is in great condition and very clean throughout, including the rooms. Nice pool setup.
Most of all, the staff are great - really friendly and helpful. We were staying with a baby and the experience was very positive, they looked after us brilliantly.

Friends_and_family Family

10/10

Exceptional

04 Jul 2022

Verified traveler

Very nice and enjoyable. Keep up the good work.

10/10

Exceptional

31 Jan 2022

Ria

Nice play to stay. Very well recomended.

Leisure Family

10/10

Exceptional

21 Sep 2021

Thomas

Swimming pool

Swimming pool a bit restricted regarding having food and drinks at the sun loungers; if you are on holidays, that's what you do, have a beer, snack by the pool

Also the Enclosed terrace was not available for relaxing in during the day time, on;ly for meals

Partner

8/10

Excellent

27 Aug 2020

alan

Last leg of the tour

Lovely hotel if you like staying around hotels, just a bit too far from town. Plenty to do at the hotel, pool, gym etc and lots of outdoor space to relax. Usually when you are captive, prices are higher for drinks etc but this wasn't the case here. Our room was big and had everything you want. Breakfast was decent. Nice bar over the road, don't let appearances put you off, it's nice inside and the staff are friendly. Worth popping over for a change.

Partner

10/10

Exceptional

27 Dec 2019

Daniel

Awesomely!

Simply AWESOME!!!

Friends_and_family Family

10/10

Exceptional

25 Nov 2019

David

Bilbao hotel

Excellent hotel but there is a fee to use gym and spa

Partner

10/10

Exceptional

02 Nov 2019

Verified traveler

Close by is the Basilica of Begona and walking distance down the steps to Plaza de Miguel de Unamuno, where we heard performers singing on the balcony; close to Bilbao Museum and funicular which was closed due to inclement weather. Beautiful hotel and the pool would be ideal in the summer. First night was disappointing because their WiFi was flaky.

Leisure Family

8/10

Excellent

29 Oct 2019

Verified traveler

A very good and comfortable hotel.

A very good hotel, up the hill from the historic city. It's easy enough to walk down (15mins or so), but we used the metro or bus to get back.

Watch out for the parking charge.

Partner

10/10

Exceptional

21 Oct 2019

Verified traveler

Very goog stay, personel was very kind and diligent. Recomended!

Friends_and_family Partner

10/10

Exceptional

10 Sep 2019

Verified traveler

Very good hotel. Great staff and very modern and clean. A little bit out of town but close to a met stop.

Leisure Partner

8/10

Excellent

02 Sep 2019

Gemma

OK hotel

As others have said, the bed is comfy and the room is a good size. However for a 4 star hotel, most things were extra. You get a safe free of charge, and pool towels. But you have to pay if you want to use the pool after check out, for the gym and indoor pool and breakfast. Also there isn't the availability of a room or shower area to freshen up before your flight. The pool area is nice, and you get a lot of space. But the hotel is a decent walk from town. Going there it's fine, down hill, but walking back on a hot day is quite unpleasant, and we're pretty fit people. It has a bar that isn't expensive really, and there are some shops a short walk away for breakfast or other items. Hotel is fine if you want a pool, but if you dont I would definitely stay closer to town. Some staff were lovely and really helpful, but some were really miserable. I probably would choose somewhere closer to the centre next time.

Partner