Name: Casual Bilbao Serantes
Address: Calles Somera 14, Bilbao, 48005, ES

10/10

Exceptional

10 Jul 2026

Kirsty

Perfect location. Clean and simple. Cute little balcony in a cute pedestrianised street. Beautiful and would definitely return.

Partner

6/10

Pleasant

11 Oct 2025

Stewart

Excellent location

Friends_and_family Family

6/10

Pleasant

31 Aug 2025

Caoilte

Nice clean property with amazing cleaners. Only issue is the check-in policy is a nightmare (we were waiting about ages and I had to walk to the head office because they didn't send me the code). I wasn't a fan of checkout being so early but other than that it done the job.

Leisure Partner

6/10

Pleasant

12 May 2025

John

I was under the impression that this was a hotel but it's not. No reception desk. The information on how to access the front door and room door are sent via email the day of arrival, around noon. If the guest does not have cell service outside of the USA, that's impossible to receive the information to get in your room. That was my case. A huge inconvenience that is not informed when I reserved the place. I find that it's a must to have this disclosure in order for your guests to make a well informed decision.

Leisure Friends

10/10

Exceptional

21 Apr 2025

Hennie

WE stayed at the property for one night before returning home. We found the signing in process unique but efficient. The enjoyed staying here.

Leisure Family

4/10

Poor

19 Sep 2024

Guido

Definitely no frills

The room is in a converted apartment. The floors are beyond wonky, the rooms are on the second floor with a steep staircase from hell. Due to the nature of the conversion, the walls are paper thin and you hear everything. The hallway has no fresh air supply and stinks stale. Positives: clean room, fresh and modern interior.

Self

8/10

Excellent

22 Jul 2024

Brigitte

Good customers service, access to a kitchen giving a choice to make your own meals.

Leisure Self

10/10

Exceptional

22 Dec 2023

Fumi

Clean room and helpful staff

Leisure Self

8/10

Excellent

29 Jul 2023

Karina

This is a cute 5 room hostel in the old town. Great if you arrive by taxi or train. A long walk if you arrive with a car. Lots of steps. Great shared kitchen area.

Leisure Family

8/10

Excellent

12 Jul 2023

Rubim

The staff and managers were extremely helpful. Great location. Lots of dining options, sights, shopping nearby. It is a walking only area (no vehicles) and a long staircase to climb so not the best if you have trouble getting around by foot. Otherwise a very nice place and highly recommended.

Leisure Family

4/10

Poor

30 Dec 2022

ronald

This pension is in a walking only area - a 10 minute walk from the nearest parking lot. then you have to haul your luggage up a long flight of stairs. 10 minutes after booking, I realized it was inaccessible by car and tried to cancel the booking but they did not allow it. The check-in system is complicated and in the end they sent us the code, but it didn’t work until I phoned, and she activated it. I inquired about parking, but they sent the information too late. With €18 for parking this was a very expensive room with paper thin walls. I could hear everything in the next room and that was not pleasant at four in the morning. They advertised kitchen facilities, but really it was a closet off the hallway, which had a small microwave and refrigerator. No sink. I do not recommend this place.

Leisure Partner

8/10

Excellent

12 Dec 2022

Juan C

The room was nice and confortable, but the street was busy with a lot of people in bars and drinking on the street.
There is no front desk, I had ti access with a cose they provide

Self

2/10

Poor

11 Jul 2022

Leo

Not recommended.

Extremely complicated to check in, apparently needs to be done 72h in advance online, unclear where the links are, communicating mainly in spanish. No indication of it but the bathroom was shared!! Very crazy.

Business

8/10

Excellent

12 Jun 2022

Ken

Casual stay in bilbao

The hotel doesn't have a reception. They text you an access code. The room was clean and large enough, you have many stairs to get to the rooms. I would recommend this hotel, it is good value but nothing luxurious

Self

8/10

Excellent

29 Oct 2021

KIMBERLY

Good location and nice stay. People at front desk were very friendly and helpful. Walls seem to be thin. You could here the neighbors.

6/10

Pleasant

10 Oct 2021

Marc

The location is great right in the Casco Viejo area. The room was fine. It was clean, had a nice shower. Someone changed the towels and made the bed the next day which was nice. I thought this was a hotel but it was a \"pension\" so hotel minus the hotel building and reception but there is an office nearby and they are responsive.

Leisure Self

10/10

Exceptional

08 Sep 2021

Ian

Bilboa Stay

The room was immaculate, having a private bathroom, outside of the room itself is different, but no big deal, and it was really clean as well. The only advice I would give is to let people know you are booking into a bar/pub district, and be a little clearer on the text message. Apart from that really nice place, that I would stay again.

Self

10/10

Exceptional

12 Sep 2019

Verified traveler

Our stay here was fabulous. Yes, there are stairs you have to tow up your luggage and there is no air conditioning so be mindful of those details. This is also located in the middle of Casco Viejo which can be noisy but we didn’t mind it at all bc that’s where we wanted to be.
The staff is super attentive and helpful and the place is very clean and well maintained. We got room serviced and clean linens when we needed. Recommend it !

Leisure Partner

10/10

Exceptional

24 Nov 2018

Burak

Very nice clean and helpful staff.

10/10

Exceptional

30 Oct 2018

Carmen

Friendly place

Location is great, although the property is in a busy restaurants area and you can hear the noise in our room, but its a lively area and we did not mind. Room is small but comfortable. Anna the reveptionist is very friendly and helpful. People in Bilbao are very nice and friendly.

Partner

8/10

Excellent

14 Jun 2018

Thomas

Clean, basic rooms in middle of old quarter

It’s a very clean and newly redone pension right in the middle of the old quarter, so you’re surrounded by beautiful old buildings, bars and pinxto spots. Also you can walk to downtown Bilbao very easily - about 15-20 to Alhondiga cultural center or 25 mins to Guggenheim. Rooms are simple, modern and comfortable. No frills or breakfast but there’s a small kitchen with a kettle and coffee maker and small fridge. WiFi is very fast, the best of the 4-5 hotels I’ve stayed at in Bilbao. The only downside is that there isn’t someone working there late at night and in the afternoon, so make sure you let them know when you’re coming. Otherwise it’s a great affordable option in Bilbao!

Partner

6/10

Pleasant

08 Apr 2018

Verified traveler

Quite Noisy

Staff is accomodating and very helpful. Not recommended for light sleepers at least in Room 205.

8/10

Excellent

19 Jun 2026

Roberto

Tiene buena ubicación. Todo limpio y equilibrio entre precio y calidad . Si tienes muchas maletas tendrás que subir unas escaleras muy largas .

Family

8/10

Excellent

20 May 2026

anita

Oppholdet var bra. Litt lytt mellom værelsene.

10/10

Exceptional

28 Apr 2026

Inmaculada

Muy centrico

Family

8/10

Excellent

15 Feb 2026

Ronald

De kamer was schoon en we mochten langer blijven tot 12 uur.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Margarita

Las habitaciones eran limpias y comodas

8/10

Excellent

13 Oct 2025

Giuseppe

Hanno sbagliato il giorno del nostro arrivo ma prontamente ci hanno fatto un upgrade in un’altra struttura ancora piu’ bella. Complimenti abbiamo molto apprezzato. Bagno senza finestra.

Leisure Family

10/10

Exceptional

10 Oct 2025

Larissa

Great accommodation overall.
Room service came every day. Fresh towels daily and everything was clean. The room is a bit smaller than the pictures suggest, and the bed feels a bit like an IKEA one, but it was still comfortable to sleep in. The window lets in plenty of natural light.

The shared kitchen/common room has a fridge, cutlery, and basic equipment, but no sink, so you’ll need to wash your dishes in your bathroom sink after use. The common area had a slight smell, so I preferred eating in my room instead.

Location: right in the heart of the old town! During the week, nights are quiet, but on Fridays and Saturdays, the nightlife in the area is lively, bright, and loud. Definitely bring earplugs if you’re a light sleeper.

Be aware that you need to climb a long flight of stairs to reach the rooms, so it’s not ideal for anyone with mobility issues.

The biggest plus: everything is within walking distance. Great public transport connections, plenty of restaurants, nightlife, culture, and beautiful architecture. You’re truly in the middle of it. The view depends on your room; I was lucky to have one overlooking the charming narrow streets.

Business_and_leisure Self

10/10

Exceptional

04 Oct 2025

Antonio

Endroit parfait pour découvrir la ville avec beaucoup de restaurants aux alentours.

10/10

Exceptional

03 Oct 2025

Marco

Excellent value for money. The entrance staircase is challenging but very scenic. However, it really depends on the person... for us (44 years old guy with a 20kg luggage) it wasn’t a problem, honestly.
The room was very good, with excellent beds and pillows, as well as soundproofing (if the windows weren’t soundproofed, it would be hard to sleep... so that’s a positive!).

The only drawback was the bathroom, with a very inconvenient sink.
Overall, an excellent place to stay for breathing the vibes of Bilbao old town.

Leisure Family_with_children

10/10

Exceptional

13 Jul 2025

Per

Ingen hiss men mycket bra

Sköna sängar. Bra AC. Tyst i rummet trots väldigt centralt läge. Vi visste att det inte fanns hiss men en lång härlig trappa. 4 personer, 1 dubbel och 2 singelsängar. Mycket sköna sängar för att vara i spanien. Mycket centralt läge men gågata utanför dörren.

Friends_and_family Family

6/10

Pleasant

01 May 2025

Simone

Ikke det bedste

Mit toilet var på gangen, det havde jeg ikke set ved bestilling. Det var ret irriterende. Plus de glemte at sætte koden til mit værelse til 2 døgn så blev låst ude efter 1. Nat og måtte låne en tlf for at ringe hotel personalet op.

Self

6/10

Pleasant

13 Apr 2025

Boufatha

Bon séjours

Sejour agréable. Il faut penser a isolé la fenêtre du bruit, car étanchéité c'est enlever.
Lieu tres bien situé pour visiter la ville et les environs.

Friends_and_family Family

8/10

Excellent

10 Feb 2025

Gary

Comfortable Base In Casco Viejo

Located in the Casco Viejo area on a busy bar street. The hotel is reached via some steep stairs, so maybe not the best for anybody with mobility issues. The rooms are comfortable, simple but modern design, and very clean. Also, very good value for money.

Partner

8/10

Excellent

19 May 2024

HUI-LIN

Great

10/10

Exceptional

29 Feb 2024

Francisco Javier

Muy agradable.

Muy agradable en perfecta zona.

Partner

4/10

Poor

06 Jan 2024

Nicolas

Muy caro para lo que se ofrece

El ingreso fue muy complicado. Llegar a la habitación no fue fácil porque la escalera es prácticamente de dos pisos. El espacio para la cama matrimonial y las dos camas adicionales es muy reducido. El baño es más que pequeño. Las fotos son engañosas. La zona es inaccesible en auto, sucia y ruidosa

Friends_and_family Family

4/10

Poor

17 Aug 2023

Malene

Skuffende!

Bad og toilet var på gangen hvilket der ikke var oplyst nogle steder, at det ville være. Meget larm og man kunne høre alt fra de andre værelser.
Skuffende og absolut ikke pengene værd. Alt for dyrt i forhold til standarden.

Self

10/10

Exceptional

18 Jul 2023

Maria Jesus

Todo muy bien

8/10

Excellent

14 Jul 2023

Andrea Elisabeth

Gut gelegen in der Altstadt. Zimmer sind zweckmässig eingerichtet und sauber. Habe während meines Aufenthalts nie jemanden von der Pension zu Gesicht bekommen!?

Leisure Family

2/10

Poor

14 Jun 2023

Dimitri

horrible service

Even though it states that their is a reception there is none. the reception is in the other building couple og hubdreds meters away.

service is horrible i injured myself going down the stairs which are very steep. i did not find the light on the top but knew there was one in the middle, did not make it so far unfortunately and injured my knee badly and couldnt move and was in pain. infotmed the hotel about it and no one showed up at all, only received an adress to the hospital.

10/10

Exceptional

20 Feb 2023

Monica

Todo excelente😀

Leisure Friends

4/10

Poor

12 May 2022

Verified traveler

Anonymt. Ingen service. Svarer ikke til prisen

Meget upersonligt sted. Men god hvis du vil være totalt anonym og ikke træffe andre gæster.
Værelserne er alt for små og spartanske, og svarer ikke til den pris jeg betalte: Eget bad og toilet viste sig at være ude på gangen, dog med egen nøgle til, men ikke rart eller betryggende
Der er meget lydt. Jeg kunne høre overboens konstante rrampen rundt på alle tiden af døgnet, og de to naboers skiftende tv og konversation.

4/10

Poor

13 Nov 2021

JAVIER EDUARDO

Mal hotel mas bien parece hostal

Muy mal. Comenzando con que no tiene front desk. Te mandan caminando con maletas a 4 cuadras a otro hotel para hacer el check in y luego regresar y subir 48 escalones con 25 kg de maleta, es terrible. La limpieza no la realizan bien. En la calle frente a la puerta hay vendedores de marihuana. No lo recomiendo

Friends_and_family Family

10/10

Exceptional

17 Oct 2019

Verified traveler

Pleno casco histórico cerca de todo, dificil para aparcar

Leisure Family

8/10

Excellent

23 Sep 2019

Charlotte

Die Unterkunft ist wie auf den Bildern eingerichtet und entspricht der Beschreibung. Da wir kein Luxus Hotelzimmer erwartet haben, war alles Super. Wer mehr Komfort möchte, sollte sich ein anderes Hotel aussuchen. Für eine Städtereise war es für uns absolut ausreichend. Das Personal ist ebenfalls sehr nett.

Zudem war das Bett sehr gemütlich, nicht durchgelegen und hat auch nicht gequietscht oder geknarzt. Das war uns sehr wichtig.
Ein wenig mehr Abstellfläche für unsere Kleidung hätten wir uns lediglich gewünscht.

Für ein Frühstück empfehlen wir in der 5 Minuten entfernten Foodmarket ein paar herzhafte Pintxos und guten Kaffee.

Das Hotel liegt in dem \"Alternativ\" angehauchten Abschnitt der Altstadt. Abends war immer sehr viel los in den Lokals und Bars. Da wir eh mit Ohropax schlafen hat es uns nicht gestört.

Leisure Partner

10/10

Exceptional

09 Sep 2019

Verified traveler

キレイなお部屋、掃除も行き届いていました。4泊しましたが、リネン類もちゃんと交換してくれていました。スタッフは常駐ではありませんが、朝と夜は居てくれるので不便はありませんでした。何人かのスタッフに会いましたが、皆親切で目が合うとニコニコしてくれる方々ばかりです。
部屋については、小さくても良いのでテーブルと椅子が欲しかったです。共有のカフェスペースを、自由に使うことはできますが、持ち帰って部屋でお茶するのに安定した台が無いのはちょっと不便。
朝ごはんは徒歩3分で出た通りに美味しいとこがあります。
が、夜は繁華街なので女性一人歩きはちょっと怖い感じもあり、さっさと帰って寝ました。

Friends_and_family Family

6/10

Pleasant

20 Jul 2019

Verified traveler

Helt ok

Bristfällig städning och lite nedgånget. Saknar hiss och är många trappor, vilket kunde stått i beskrivningen. Dock trevlig personal.

Friends

8/10

Excellent

23 Apr 2019

Verified traveler