Name: Casual Bilbao Mardones
Address: Jardines, 4, Bilbao, 48005, ES

8/10

Excellent

16 Jul 2026

Chinmay

Good location, staff is great! No AC though so be mindful if booking in summer

Partner

6/10

Pleasant

12 Jul 2026

Marie-christel

It s all about the location

Family_with_children

4/10

Poor

12 Jul 2026

Bruce

Not recommended for the summer. I was there in July and there was a cool breeze outside, but the hotel is on the second floor of the building and there was no ventilation in my room, so it was stifling hot. I felt like Raskolnikov in St. Petersburg. There were a couple of fans but moving around hot air only takes you so far. Very difficult to sleep.

Self

6/10

Pleasant

12 Jul 2026

Ian

The picture of the room on line was as described, small but enough for 2. Reception was on the 2nd floor, our room was on the third, we had heavy suitcases so not fun dragging them up 3 flight of stairs. Great location.

Partner

8/10

Excellent

19 Jun 2026

Indranil

Clean, compact room in an old building at the heart of the old town.

Self

10/10

Exceptional

14 Jun 2026

Dayanara

Shops nearby!!!!

Family_with_children

10/10

Exceptional

08 Jun 2026

Adriana

Del staff, Azucena fue realmente especial, gracias por el apoyo

Partner

6/10

Pleasant

30 May 2026

Sharon

Property was on 2nd floor with no elevator. Staff was unhelpful.
Way way overpriced for what was provided. No AC and no elevator.
Location was good.

Family

4/10

Poor

23 May 2026

Amanda

This hotel was spectacularly overpriced for what it offered. The location was good but the room itself and the bathroom were tiny. The smallest shower I have ever seen. No air conditioning, only an obtuse fan. No ability to leave luggage other than for an additional cost and coffee was a kettle in the reception to fill from your tap. This was a hostel trying to be a hotel and the night we stayed there, there was a significant event in Bilbao so surge pricing meant they charged 5 - 7 times what would be usual. Disappointing all round.

Partner

8/10

Excellent

29 Apr 2026

john

Yes lovely hotel in great spot,only trouble was to many stairs for us pensioners,no lift otherwise great al round

Partner

8/10

Excellent

15 Apr 2026

CARIDAD

no elevator, was dificult with the suits

10/10

Exceptional

13 Mar 2026

Jay

Great location for exploring San sebastien

4/10

Poor

24 Jan 2026

Lorraine

We did not know this hotel was a 3rd walk up, we would never had booked. No elevator which was needed due to health issues . Our room was not ready at check in time, they cleaned and made up room in about 10 minutes. We did not feel comfortable with how clean the room or bathroom would be so we left. The staff told us when we arrived this hotel is like a hostel for adults. All rooms are right off reception area. It appeared it would be quie noisy.

Leisure

8/10

Excellent

23 Nov 2025

Marcus

Great location.
Absolutely perfect for my dinner plans that night.
Nice, but small, comfy room.
Bathroom door seemed to be in the wrong place and it would really get on my nerves if I had an en-suite like this at home.
Would stay there again, next time I’m in town.

Leisure Self

8/10

Excellent

18 Nov 2025

Daniel

Basic room with a comfortable bed. The place was clean however the bathroom smelt like cigarette smoke but the there is a no smoking policy. We paid about 37euros for the one night. So for this price, this place is an easy 4 on 5.

Leisure Partner

10/10

Exceptional

15 Nov 2025

Freddie H

Clean room and nice staff

Partner

2/10

Poor

09 Nov 2025

S

So noisy.

6/10

Pleasant

01 Nov 2025

Jose

Good but the AC don’t work cause when the winter season came they canceled and temperature insde the unit was to hot

Leisure Family

10/10

Exceptional

28 Oct 2025

Dragos

Great location, clean rooms and friendly staff. Highly recommended

10/10

Exceptional

25 Sep 2025

Ryan

Good value for money, in the heart of the old town so surrounded by food and drink options, easy walk in to the new town. Room was good, clean and moderns and staff were helpful.

Leisure Self

10/10

Exceptional

04 Sep 2025

Inna

Nice little hotel in an easy to get around spot. Many shops and restaurants nearby.

Leisure Partner

6/10

Pleasant

03 Jul 2025

Ilene

The property was in a great location and I loved the key pad entry option. However, the room was so stuffy. The fan was as helpful but there was no option for fresh air on our side of the building. The “window” opened up to the building courtyard that was completely enclosed. A better ventilation option would be better for the rooms located on the interior side of the building. Otherwise - everything is lovely and would recommend.

Leisure Friends

10/10

Exceptional

28 Mar 2025

Evan

Very cool little place in old town Bilbao. Close to a lot of restaurants and shopping. The front desk was amazing and she let us leave our bags for a few hours after we checked out. Smaller rooms but a comfortable bed and everything was very clean.

Leisure Partner

10/10

Exceptional

28 Oct 2024

Verified traveler

Could not ask for better value

We couldn't have asked for more or for better value. Reception was very friendly, room was brightly lit and exceptionally clean, shower was steamy with great water pressure, beds were comfortable. And the hotel was centered in Bilbao's Old Towne with plenty to do. A perfect combination!

Partner

8/10

Excellent

24 Oct 2024

Caroline

We thought this was a very well located place and the check-in was very easy. The shower is super tiny, but we managed.

Partner

6/10

Pleasant

12 Oct 2024

Edgardo

The hotel is on the 3rd floor without an elevator and the rooms do not have air conditioning.
Be sure before booking, because in their listing they don't clarify that.

Leisure

6/10

Pleasant

20 Sep 2024

Sarah

Very small room and even smaller bathroom which was not shown in any pictures. Smallest sink ever seen or used. No room for luggage except on floor. We could hear everything even whispering in other rooms. Also pipes sounded like waterfall just outside window when anyone in building flushed. Good price and good location and clean rooms just keep in mind the above.

8/10

Excellent

29 Aug 2024

Aramis

La ubicación exelente. Limpio y el personal amable.
Unico inconveniente no tiene elevador y son 2 o 3 pisos con maletas

6/10

Pleasant

25 Aug 2024

samantha

its okay place for a short weekend stay. the place is really small, and restroom super tiny. the place only have stairs inside the building with light sensor that doesnt work well. its convenient to restaurant, stores and dessert places, but night time can be noisy. the streets gets very dirty, smelly and nasty at night.

Leisure Family

8/10

Excellent

07 Aug 2024

Robert

Great apartment in the heart of the old town

Leisure Family

8/10

Excellent

04 Jul 2024

Ad

great location, especially if you're not driving. unfortunately, we drove so had to park like 8 blocks away. It's the nature of staying right in the heart of downtown (casco viejo). staff was very friendly and suggested places to go and visit.
It's more of a hostel than a hotel, you have to walk up 3 stories, no elevator. there's also no AC in the rooms. it was breezy so we opened the windows. a few weeks later it might've been an issue tho. be mindful.
would stay there again.

Leisure Family

4/10

Poor

28 Jun 2024

Grecia

Disappointing. Wouldn’t recommend

The hotel had a convenient location, but several issues marred the stay. The bathroom was very small, and using the mini shower caused water to spill everywhere. Despite searching for accommodations with air conditioning, the room only had a small, ineffective fan. Additionally, opening the balcony door invited a swarm of large mosquitoes into the room.

Friends_and_family Family

8/10

Excellent

20 Jun 2024

Jocelyn

Good place to lay your head for the night and right in the thick of the old town. Quite a noisy spot though. Ear plugs a must!

Leisure Partner

10/10

Exceptional

23 Mar 2024

Jon

The hotel is in a really great location and is surrounded by plenty of places to eat and drink, as well as being only a few minutes walk from local bus, tram and metro services.

I stayed by myself in one of the smaller rooms. The room was very clean and modern and ideal for a few nights stay.

My room faced onto an inner courtyard so I could not hear any of the hustle and bustle of the streets outside however the property is quite small with all rooms in close proximity on the same floor so you do hear the comings and goings of all other guests - the floors are all hard and non carpeted so footsteps and cases being pulled can be quite loud as people enter and leave in the mornings and evenings respectively.

The bathroom was great, nice powerful shower inside a big clean cubicle with both a waterfall head and a detachable, directional head. Good temperature control.

The room had a decent fan/Aircon solution operated by remote control.

The staff I encountered were all very friendly, helpful and chatty!

Leisure Self

8/10

Excellent

22 Mar 2024

Isabelle

Ideally located to get around Bilbao

Good hotel in the old town. Basic but comfortable and clean.
Ideal for a base to visit from.
Close to shopping streets full of pinxto bars and close to metro to get around!

Business

4/10

Poor

06 Nov 2023

Lance

The good things were the beds were really comfortable and the staff couldn't be more helpful with my many queries.
What wasnt so good was the size of the room- its was TINY even tho i booked a double for myself, and it was noisy- both from the street and other residents.
I wouldnt stay again - it just wasnt memorable or that comfortable- no place for luggage but the floor, one little hard chair, and having someone always sitting at a desk right outside your door makes it difficult to relax.
Im sure there are better options in Bilbao at this price range

Business

6/10

Pleasant

09 Oct 2023

Tim

Hotel was in perfect location and very clean and gracious staff. Room was tiny, and only lighting was overhead ceiling light. Really should have bedside reading lights.

Leisure Partner

10/10

Exceptional

26 Sep 2023

jay

Decent little room with shower, 2 fans, TV and safe. Comfortable bed, clean and quiet - staff were exceptionally friendly and helpful, lovely place.

10/10

Exceptional

18 Aug 2023

Troy

The shower is really great.

2/10

Poor

18 Jul 2026

Andrea

Abbiamo prenotato una tripla e ci siamo trovati con una stanza di 10 metri quadri , senza armadio, con una finestra che dava su un muro ed una temperatura interna insostenibilmente calda . Niente aria condizionata, ma 2 ventilatori assolutamente insufficienti . Un incubo

Family

8/10

Excellent

12 Jul 2026

Blenda

Väldigt trevlig personal. Dock varmt på rummen.

Partner

10/10

Exceptional

21 Jun 2026

Thomas

Alles super und sehr zentral.

Friends

6/10

Pleasant

24 May 2026

Jérôme

Well located
Small room
No AC then very hot in the room

Self

8/10

Excellent

16 Apr 2026

Florencia

Buena ubicación. Hemos ido con mi pateja y pata un fin de semana esta perfecto.

Partner

8/10

Excellent

06 Apr 2026

Juan

No incluye desayuno

Partner

8/10

Excellent

20 Feb 2026

Farhat

Det var en go oplevelse

Self

6/10

Pleasant

11 Jan 2026

Claudia

Limpio, calmo. Lo unico que se abren 3 puertas para entrar y con llaves que solo dan un juego.

Leisure Friends

8/10

Excellent

17 Nov 2025

Sandra

Estaba todo muy limpio, pequeña pero acogedora

10/10

Exceptional

17 Oct 2025

Caroline

Værelset var rent og servicen var i top. Vi kom lidt tidligere og vores værelse var klar til os hele 2 timer inden check in. Det var virkelig flot synes jeg :)

Partner

8/10

Excellent

16 Oct 2025

Inge

Mitten im Leben der Altstadt, alles fußläufig zu erreichen. Sehr hilfsbereites und freudliches Personal. Nur nicht geeignet für gehbinderte, da kein Aufzug vorhanden.

Leisure Friends