Sercotel Coliseo

Spain , Vizcaya - Bilbao
BILBAO, Alameda De Urquijo, 13
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100 reviews shown

10/10

Exceptional

25 Mar 2026

Marcel

We had a very comfortable four nights here. The bed was cosy and the room temperature was perfect. We enjoyed the breakfast since there was a tasty variety of fresh food.

Partner

10/10

Exceptional

18 Mar 2026

Eileen

Excellent highly recommend

4/10

Poor

16 Mar 2026

Khiem

While the hotel is clean, this is not a 4 star hotel as advertised. I’ll list the issues below:

- In the cooler months the AC is set to warm by default, and it is REALLY warm. Hotel staff advised the only way to cool the room would be to turn off the AC or open the window, to which….
- The window opens onto the indoor gym! Imagine waking up to someone running on the treadmill at 5am
- The room did not have a coffee machine, this is unacceptable for a 4 star hotel. There was a kettle and two empty cups with no tea or coffee
- In a city that rains often, you would expect the hotel to let guests borrow umbrellas, unfortunately this wasn’t available
- I selected to pay at the property…but was charged on my card a week prior to my stay
- Finally….my details were leaked! Expedia informed me that the hotel fell for a phishing scam and leaked my personal details

Would I stay at the hotel again? Definitely no.

10/10

Exceptional

12 Mar 2026

Dominique

very friendky staff, nice large rooms, excellent location with Corte Ingles nearby and many bars and restaurants.

Friends_and_family Friends

10/10

Exceptional

25 Feb 2026

Jasmine

Such a clean, perfectly-located establishment! We wish we could’ve stayed there longer. Front desk was friendly and helpful, and the rooms have all the modern amenities you could need. Bed was the comfiest we’ve encountered on our three-week trip. I definitely recommend this spot!

Partner

6/10

Pleasant

24 Feb 2026

MARTIN

Was told that the 2 rooms I booked had already been paid for on my card where I wanted to charge them separately it was not possible even though I selected “the pay at property” option. Not sure if this is the hotels fault or Expedia’s but certainly not mine.

Business

8/10

Excellent

17 Feb 2026

Paul

Clean, reliable, unexceptional.

Partner

8/10

Excellent

17 Jan 2026

Boris

Very good breakfast and superb location

Leisure Self

2/10

Poor

04 Jan 2026

Christian

The hotel could never be a 4 star hotel.
The rooms are old, the safe barely works.
The soap and shampoo are extremely basic.
The linens don’t go with the size of the bed. And the staff is not helpful at all

Leisure Partner

10/10

Exceptional

20 Dec 2025

Lawrence

Great value, centrally located, very nice rooms, and a breakfast to “die for”

I liked this hotel very much. It was easy walking distance to major attractions like Guggenheim Museum, Old Town, Metro Stations, and Gran Via. My room was quiet, and well laid out. The included breakfast had a lot of great options but the highlight for me was the “Death By Chocolate” cake…for breakfast! I almost feel guilty that I at a slice each morning. Not only would I want to stay in this Bilbao hotel again, but I will look to see if the hotel chain operates in other cities I plan to visit in the future. Very happy with my choice and highly recommend it to others.

Leisure Self

10/10

Exceptional

19 Dec 2025

Mark

We used this hotel for a layover and we are glad we did. It was clean secure. Parking was a major plus for us. The room was a nice size room separate water closet from bathroom for the short time we were there. We really enjoyed the hotel.
What we can’t say enough about is the restaurant Lily. We rolled in at 5:30 and they opened at seven, which was perfect. We were able to shower. Get a change of clothes after driving 10 hours that day. Staff at Lil was a little cold at first, but warmed up to us, helped us with the menu and we were pleasantly surprised at the quality of the food as good as any place we’ve eaten in Paris. The next morning we had a go with the breakfast bar, which was fantastic for a 14 hour stay we enjoyed so much food. It should probably be a sin. We thank the staff of the hotel end of the restaurant and if fate ever brings us back into Orleans, this is exactly where we’ll stay. Merry Christmas to all.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Elaine

Room was spacious and quite despite overlooking a busy street

10/10

Exceptional

28 Nov 2025

MANOJ MIKE RAJU

Great swrvice

10/10

Exceptional

24 Nov 2025

Jan

Breakfast was excellent, location is very good and staff is very helpful.

Business

4/10

Poor

23 Nov 2025

John del

During autumn, there was no air-conditioning only heater. The room was very hot because there’s no cross ventilation, even if you open the windows. And it was very noisy having the windows opened if you’re facing the street…. couldn’t sleep specially after a long flight.

Leisure Partner

10/10

Exceptional

18 Nov 2025

Carl

Excellent hotel, very clean. Helpful checking staff. Great rooms, great breakfast

Friends_and_family Friends

10/10

Exceptional

10 Nov 2025

John

Nice clean room, helpful staff

10/10

Exceptional

05 Nov 2025

Sergey

everything is fine, no complaints

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

Angela

The location was excellent since it was walking distance to many places to visit

Leisure Partner

10/10

Exceptional

31 Oct 2025

Beau

This hotel is just perfect! The location, the receptionist Maria) she was beautiful. I need to said thank you to cakatuna who looking after our room. I was clean and lovely. I will be back

10/10

Exceptional

22 Oct 2025

Laurie

large rooms

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

Pam

Great location - walkable to the museum and other primary locations

Leisure Partner

8/10

Excellent

12 Oct 2025

fred

Location is great next to train station

Leisure Family

10/10

Exceptional

08 Oct 2025

Yanghee

Staff is friendly and helpful - front desk, cleaning, and dining room staff members! Rooms were clean and thw hotel is close to great restaurants and old town!

Friends_and_family Family

6/10

Pleasant

06 Oct 2025

MARIA

Ugly

8/10

Excellent

05 Oct 2025

Gavin

Hotel staff were friendly and efficient. Property was a bit tired but the location was great. The city was wonderful.

Leisure Family

10/10

Exceptional

27 Sep 2025

Mahesh

Perfectly located. Spacious clean room. Coffee and tea making facilities. Would happily stay again.

8/10

Excellent

25 Sep 2025

EDUARDO DE

Great location and great room

Leisure Family

10/10

Exceptional

20 Sep 2025

Excellent

Leisure Self

8/10

Excellent

19 Sep 2025

Richard

Hotel is in a great, quiet location, within walking distance to train station, Metro, Old Town, shops etc. El Corte Ingles store is a 2 minute walk away.
There is a wide choice of cafes / restaurants near the hotel.

The hotel has almost 100 rooms, yet the breakfast dining room only has tables / seating capacity for around 50 guests. This is very strange and did on occasions mean that people had to sit in a “waiting area” and the hotel would suggest what time I should take breakfast to ensure seating, this was ignored! There is space to put more tables and chairs, so why isn’t it done?
Overall it is a good, clean, quiet hotel, recommended

Leisure Self

10/10

Exceptional

18 Sep 2025

Karen

We had a most pleasant stay in Hotel Sercotel Coliseo. We shared a triple room which was spacious, quiet and comfortable and very clean. It housed a mini fridge which contained bottled water and nibbles. Breakfast was included in our stay and there was a great selection of both cooked and continental food. A lovely sun terrace was available for guest use which had comfortable seating, soft lighting in the evening and heaters if required. The staff were helpful and friendly throughout. The hotel is well situated less than 10minute walk from city centre. I would happily stay there again.

Leisure Family

4/10

Poor

13 Sep 2025

Anibal

I’ve at the Coliseo on several and always found them to provide excellent service. Sadly this year that was not the case:
A number of options on the room service were not available. We asked if it was possible to have an omelette as we had a vegetarian in the party and they had no vegetarian options left on the menu and we were told they couldn’t do it.
The sleeping area in room 227 is separated from the bathroom by 4 steps. Not only aren’t the end of the steps not highlighted but more importantly the night safety lights to illuminate the steps weren’t working, making a trip to the bathroom very dangerous.
Please pull your socks up Sercotel Coliseo this falls far short of the service I’ve come to expect from you.

Leisure Partner

8/10

Excellent

11 Sep 2025

Margaret

A lovely hotel in a good location. Friendly welcoming staff an a nice cl

Partner

10/10

Exceptional

14 Aug 2025

Kayla

The hotel staff and service was exceptional and the breakfast option was well worth it. I felt very welcome and this hotel had a nice homey feel. Great location for walking distance to main areas but far enough away from any central noise.
My only complaint would be the hot/cold fluctuations with the shower usage. Any time another unit was using the shower at the same time this affected the temperature quite a bit. Tip: shower during the day when not many other guests are around or shower very early or late in the evening.

Leisure Partner

8/10

Excellent

10 Aug 2025

Jim

Room was a great size for the family of 4

10/10

Exceptional

07 Aug 2025

Antonio

Great value option in Bilbao

Leisure Family_with_children

10/10

Exceptional

11 Jul 2025

Roxana

Beautiful hotel and spacious rooms. Great breakfast. Great location!

Leisure Family

10/10

Exceptional

10 Jul 2025

Graciela

Excellent location, great service and nice remodeled rooms

Leisure

10/10

Exceptional

01 Jul 2025

nasrin

We loved everything about our stay at this hotel, very clean, walkable to every place to see, visit , shop and eat. Excellent location. We lived the kindness and helpfulness if the staff as well

Leisure Family

10/10

Exceptional

01 Jul 2025

ANJU

Good friendly staff. Clean rooms with good a/c

Leisure Friends

10/10

Exceptional

28 Jun 2025

Verified traveler

very nice hotel for a family one night stay

really nice hotel with quite a spacious room available for 2 adults and a toddler. parking was a little surprising, so make sure to coordinate that with reception.

6/10

Pleasant

19 Jun 2025

Robert

Well located hotel in Bilbao. Nice staff. Breakfast fine although I’m not sure who is eating actual cake for breakfast but Wayhey it’s holiday. Room was big but had a window into a stairwell ?! So strange for the price of it. At night room next door was clearly drunk and very very noisy. They were banging their bed (not what you think) in some weird muck around and it was literally moving my bed ?! Was afraid wall would fall down. Perhaps the most offensive thing is the single use plastic teaspoons in the room. Sad times, it’s 2025! Kettle, mugs and no tea bag or coffee was also lol.

Business

10/10

Exceptional

12 Jun 2025

Vladimir

Perfect location, very friendly personnel, excellent breakfast

Leisure Family

10/10

Exceptional

11 Jun 2025

ariel

gracias a todo el staff, sobre todo a Andres, Jonatan y a Mari Mar.

8/10

Excellent

07 Jun 2025

Jacqueline

Good hotel excellent location and friendly staff

Partner

6/10

Pleasant

06 Jun 2025

Peter

The room was a good size, clean and comfortable although the hard flooring meant that noise from above was heard. The property is shown as having a bar and restaurant, these are in effect one and the same. The bar wasn't open in the afternoon (no waiter) and the only available refreshment was free beverages from a machine. Food is advertised as starting at 19.30, the menu is very basic and cooking not of particularly good quality. We wanted one quiet night around the hotel, but I would guess most guests prefer to eat out and there are plenty of restaurants within easy walking distance. The old town is about 10 minutes walk from the hotel and worth a visit as is the Guggenheim a 15 minute walk.

Leisure Partner

8/10

Excellent

27 May 2025

Grant

Staff very helpful and made us feel welcome would come again thank you.

Leisure Friends

10/10

Exceptional

26 May 2025

The staff were great to deal with.

Leisure Friends

10/10

Exceptional

19 May 2025

Tara

Excellent hotel

Very good location. The room was big, very clean, great bed, nice big bathroom and shower.

Partner

10/10

Exceptional

18 May 2025

Verified traveler

Great location

Great location. Only 10 min walk from airport bus stop. Friendly staff. Older rooms but very clean and large

Friends_and_family Friends

10/10

Exceptional

15 May 2025

aylia

My stay at Sercotel Coliseo was fantastic! Perfect central location for exploring Bilbao, with spacious modern rooms and excellent amenities. The breakfast buffet was outstanding and the second-floor terrace provided a lovely spot to unwind. Helpful staff and great value make this hotel a definite recommendation for anyone visiting this beautiful city.

Leisure Family_with_children

10/10

Exceptional

30 Apr 2025

Claire

Great location, shops and restaurants all nearby. Good transport links, we got the bus from the airport and then it was just a maximum of a 10 minute walk to the hotel. We had a junior suite as we needed a family room and the inclusion of a coffee machine was much appreciated.

Leisure Family

10/10

Exceptional

27 Apr 2025

Maximillian Mclaren

Great place to stay in downtown Bilbao in walking distance to pretty much everything. Hotel looks new and was very quiet. Will visit again.

Leisure Family

10/10

Exceptional

26 Apr 2025

Michela

We really enjoyed the hotel. Very friendly staff, wide and comfortable room, excellent location. Definitely recommend it.

Leisure Family

10/10

Exceptional

25 Apr 2025

Ian

Bilbao stay

A 2,day trip to watch a football
Match. Bought a Barik card at the airport. A 10 minute walk to the hotel. The hotel is a good location for many amenities. Guggenheim is about a 15 minute walk.

Friends_and_family Friends

8/10

Excellent

23 Apr 2025

Fergus

3 days in Bilbao

Travelled from Scotland for the football.
Lovely hotel, really nice staff, good breakfast
Will highly recommend.

Friends_and_family Friends

10/10

Exceptional

21 Apr 2025

Oleksandr

Great
Location

Leisure Family

10/10

Exceptional

17 Apr 2025

David

Smart place, decent breakfast

Leisure Friends

8/10

Excellent

03 Apr 2025

Oluwatoni

Nice.

Nice.

8/10

Excellent

01 Apr 2025

laurent

10/10

Exceptional

22 Mar 2025

annette

Excellent location, clean and friendly. Really large rooms which were really quiet. Definitely recommended.

Leisure Family

10/10

Exceptional

18 Mar 2025

David

Location was great in the centre and easy walk to the museums and old town. Hotel was great, it was spotless and the staff were friendly and helpful.

Leisure Family

10/10

Exceptional

11 Mar 2025

Mark

Very good central Bilbao hotel, with parking

Very good city centre hotel. Good central Bilbao location (we walked to both old town and the Guggenheim) with bonus of (quite expensive) parking. Classic looking exterior but inside a very good, modern hotel.
Reception staff were friendly and helpful. We'd booked a classic double but were given a room upgrade and were extremely happy with the room we had. Very spacious, well equipped and comfortable, looking out on to the street.
Buffet breakfast offered good choice, very enjoyable.
For the price we paid for this stay it was excellent value and we would happily return.

Partner

10/10

Exceptional

01 Mar 2025

Leandro Cesar

Excelente, bien ubicado, buen internet

Hernán nos atendió excelentemente al llegar, nos recomendó lugares para cenar muy buenos. El hotel es impecable, su desayuno muy bueno. Buena velocidad de internet para teletrabajar.

Partner

10/10

Exceptional

15 Feb 2025

Jaime

Modern and very comfortable hotel

Leisure Partner

8/10

Excellent

12 Feb 2025

DAVID

Great hotel in the heart of Bilbao

Loved our time here. The guy who checked us in allowed us to check in early which was great so we were able to get straight to our room. All of the staff were lovely throughout.

Nice big comfy bed, great shower and a clean room.

Location is ideal, nothing is more than 25 / 30 mins away walking which we love to do.

Bar hopping, canas and pinxtos all day long it was a great base where you could come back and rest before going out again.

Couple of small negatives. The bed kept moving away from the wall so you couldn't really sit up in bed as it was pushing away from the wall each time. Other one was room temperature. The air con is set at a certain level for eco reasons but you also can't open the windows so it was getting quite hot in there at times.

Overall though it was excellent!

Partner

10/10

Exceptional

25 Jan 2025

Verified traveler

Best of Bilbao

The hotel is in a great location, central to everything, but quiet nonetheless. The room was large, clean, and comfortable. We were happy to find the slippers, toothbrushes, and toothpaste provided. The service was friendly and helpful. We would definitely stay here again!

Friends_and_family Family

8/10

Excellent

20 Jan 2025

James

Great location

O real stay was great, great location. The room and bed was great. The check in and check was great, smiling faces and friendly. Don’t like that you have to book your breakfast time (1.5 block), I’m sure if asked they would let you come earlier or later

Partner

10/10

Exceptional

30 Dec 2024

Claudia

Great location, large rooms and friendly staff

Great stay, friendly staff with absolutely perfect location!

Friends_and_family Family

10/10

Exceptional

13 Dec 2024

Ricardo

Great location. Car park in the back of hotel and easy to walk anywhere in the center.

Friends_and_family Family

10/10

Exceptional

03 Dec 2024

RAYMUND V

Olè Sercotel Bilbao

Location was awesome! A 3 minute walk to the Center to watch the lighting of the Christmas Tree, a block away from IL Corte Ingles and all the shops along Gran Via. The hotel staffs were the best-always smiling & pleasant to talk to, always accommodating, even helped me practice my Spanish. The reception area and corridors/walkways were always spotless and aromatic no matter what time of the day! Highly recommended!

8/10

Excellent

28 Nov 2024

Joshua

Great location and staff, the rooms were a bit tired and minimalist but perfectly clean and sufficient. Lovely stay nevertheless.

Leisure Self

8/10

Excellent

19 Nov 2024

Verified traveler

Centrally located

A nice quiet hotel, with a comfortable bed though there was not enough space to walk in the room. As noted by others, there is no tea or coffee making facilities and neither can the heating in the room be adjusted. This is quite inconvenient. The hotel is centrally placed, between the shopping street and the old town and within 15 mins walking from the Guggenheim. It is worth getting breakfast at the hotel, only because you would be hard pressed to find something very nearby. All in all, I was reasonably happy with the stay but I would probably try and stay somewhere different the next time when I am in Bilbao.

Self

10/10

Exceptional

11 Nov 2024

Armando

ESPECTAKULAR

Leisure Family

10/10

Exceptional

10 Nov 2024

Simona

Good hotel, spacious rooms and 15mins walk to most places

10/10

Exceptional

04 Nov 2024

Alberto

Una estancia estupenda

Leisure Partner

8/10

Excellent

29 Oct 2024

Justin

Comfy Room, Close to Trains, Elevator Issues

This was a decent enough hotel in a rather sleepy neighborhood. Not a lot going on in immediate proximity, but pretty close to the train station and only 10 minute walk to Casco Viejo. Room was clean and comfortable. They were having issues with the elevators and key cards throughout my stay, which was inconvenient. I wound up simply using the stairs most of the time. Had to get a new key card halfway through, as they deactivated mine, which was a bit annoying. Good breakfast.

Self

10/10

Exceptional

21 Oct 2024

Kirstie

Great location & friendly staff

Perfect hotel for a city break to explore. Great restaurants nearby & the old town is a short walk.

Partner

8/10

Excellent

12 Oct 2024

Roy

Good size room with standard equipment. Plenty of hangar space but almost no drawer space. No English language channels on the TV. The bathroom had a partially glass wall so turning on the bathroom light also lit up the bedroom. Good selection for breakfast but often a long slow line up for breakfast. Hotel location good for visiting the art galleries.

Leisure Partner

8/10

Excellent

07 Oct 2024

Yanghee

Good Location But Missed Little Things

The hotel is in a great location, walkable to old town and new town area activities. Rooms are comfortable and spacious; however there was no luggage racks for suit cases, no coffee maker or hot water heater in the room, and no Kleenex (they come in tiny packs, which we had to ask for over and over again!). There’s no counter space in the bathroom and bring your own Conditioner. Breakfast was great by the way!!!

Friends_and_family Friends

8/10

Excellent

01 Oct 2024

Philip

Bilbao stop-over

An overnight stay in Bilbao during tour of Basque country

Partner

8/10

Excellent

27 Sep 2024

Verified traveler

Good hotel, good location, quiet room, would stay again

Friends_and_family Friends

10/10

Exceptional

21 Sep 2024

Andrew

Really nice modern hotel, located in a great area. Staff were very welcoming and helpful. Rooms were large and very clean. Would recommend.

Leisure Friends

10/10

Exceptional

18 Sep 2024

Jane

Ideal location to the city centre

Leisure Friends

10/10

Exceptional

17 Sep 2024

Anibal

I've stayed at the Sercotel Coliseo in Bilbao for several years sadly for the first time there was no capacity for onsite parking. Anything that could be done to improve the capacity of onsite parking would be most welcome.

10/10

Exceptional

30 Aug 2024

Jackie

Wonderful place to stay.

8/10

Excellent

24 Aug 2024

Bryony

Great junior suite, clean and quiet. Bar not well used in the evening so lacked some atmosphere. Breakfast not well organised with tables not reafy despite booking sitting. Reception staff very helpful though, setting aside a suitable parking space and organising welcome drinks in advance, on request

Leisure

10/10

Exceptional

21 Aug 2024

Heinz

Totally satisfied

The Mercure is a pleasant convenient place to stay, easily reached by car or public transport

Partner

10/10

Exceptional

20 Aug 2024

Leslie

Great place

10/10

Exceptional

17 Aug 2024

Fatima

Staff are very friendly and approachable. The only thing that I don’t like is that their breakfast has limited choices only.

Leisure

10/10

Exceptional

11 Aug 2024

Nicholas

Great hotel!

Everything was perfect.
Nice,clean and big room.
Breakfast was nice.
The A/C was a little bit noisy. But overall very nice stay.

Friends_and_family Family

8/10

Excellent

24 Jul 2024

steven

Room set-up

Nice clean hotel in a pleasant location. Staff is super. The only reason for not a perfect score is the room set-up. There is a set of four stairs from the bed to the bathroom. i am okay with stairs in general. But at night when I am still half-asleep, with the shadows, it is easy to miss a step.

Also no idea why there are two clouded glass windows in the bathroom. When you turn on the bathroom lights it brightens the whole room.

Partner

8/10

Excellent

18 Jul 2024

David

Hotel in a very good location. Convenient for shops and a short walk to the old town and other attractions in the area. Hotel personnel were friendly and helpful and responsive to questions, posed. On a negative note: A kettle for preparing hot drinks would be an advantage, especially in an establishment rated **** stars. Overall, a very good experience.

Leisure Self

10/10

Exceptional

16 Jul 2024

Samuel

Great spot with great staff

Leisure Family_with_children

10/10

Exceptional

14 Jul 2024

Keith

Just a lovely place to stay

10/10

Exceptional

13 Jul 2024

Michael

Very nice room. Friendly helpful staff

Leisure Self

10/10

Exceptional

13 Jul 2024

Anthony

The staff were amazing, every single one of them. We loved our stay there.

Leisure Partner

10/10

Exceptional

08 Jul 2024

Alejandro

Leisure Partner

8/10

Excellent

07 Jul 2024

Amelie

Comfortable stay

Comfortable spacious room. We ended up using the breakfast buffet as nothing was open nearby first thing on a Sunday morning and it was very good. Wish there was a coffee machine in the room.

Partner

10/10

Exceptional

04 Jul 2024

Verified traveler

Excellent Stay

Very good hotel with excellent service from check in to departure. Perfect location, breakfast enjoyable, bed extremely comfortable and room very well serviced including a reasonably priced minibar. Would definitely stay again and will use Sercotel again, a chain I wasn't aware of.

Partner