Name: Sercotel Coliseo
Address: Alameda De Urquijo, 13, Bilbao, 48008, ES

6/10

Pleasant

24 Jul 2026

Gonzalo

Muy cerca de la estación del tren.
La atención muy limitada por no decir algo peor. La habitación standar, normal.
Mucho ruido temprano por el aseo.

10/10

Exceptional

20 Jul 2026

Neidel

This has always been my favorite place to stay

10/10

Exceptional

19 Jul 2026

Lilia

Hotel is conveniently located at walking distance from old town (around 10 minutes). Parking is a block away and they also have parking at basement though is more expensive to park in the hotel.
They have a restaurant but options for lunch or dinner are very limited and they have only 1 staff serving. Breakfast is better with many options. We ate something the night we arrived and also had breakfast the following day. We traveled with kids and they are in that age they are picky eaters so we ended up having breakfast outside the hotel the 2nd day. It was cheaper to eat breakfast outside. Rooms are spacious, clean, and some have small stairs inside. The reception is in the 2nd level which was weird but ok. Ground level has a bike rental parked inside, a lobby and elevators. We enjoyed our stay and liked the hotel.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Hilda

Everything ok

Family

10/10

Exceptional

15 Jul 2026

Emilia

Best location!, spacious rooms and great service

Family_with_children

6/10

Pleasant

09 Jul 2026

Andrew

Staff, the few that there are, are very helpful & friendly. The fact that there is no tea or coffee making facilities in the room is a big minus for me in a supposedly 4 star hotel. Breakfast was adequate but not going to win any awards.

Partner

10/10

Exceptional

08 Jul 2026

Pedro

Great central location, parking garage was about 2 blocks away. We were there during a recent heatwave and the AC was much appreciated as it left the room chilly. The staff was very helpful as we had quite a few questions and requests. We ended up adding 2 additional nights to our original 4 night stay. Walking distance to the museum, restaurants, chopping, and the viejo part of town. Would stay here again.

Partner

10/10

Exceptional

01 Jul 2026

Seiko

The location is very central, just off the main shopping street. The room was clean, there was big bathroom with bathtub. We had really good breakfast. It's a fantastic hotel with reasonable price.

Partner

10/10

Exceptional

28 Jun 2026

Deborah

Everything was great

Partner

8/10

Excellent

25 Jun 2026

Nicholas John

A good hotel close to most attractions. Hotel decor quite non descript, but clean & very functional

Partner

8/10

Excellent

20 Jun 2026

Demetris

This is more of a business hotel. The room we stayed was clean, comfortable and everything was fine apart from the minimal distance between the toilet and the bathroom sink which made its use quite restrictive (apparently that’s the design for all rooms). Breakfast was good. In the evening, when returning to the hotel one has to buzz the reception, to open the main entrance in order to get to the lifts leading to the rooms. On a few occasions there was some delay buzzing us in which was not ideal.

Partner

10/10

Exceptional

16 Jun 2026

Thomas

Big room, good amenities and great location. Desk was a little understaffed and backed up at times. Parking in same building which was very good. Location was very central with food and shopping nearby.

Partner

8/10

Excellent

06 Jun 2026

INNA

Rooms a we good sizeand clean . Breakfast is ok+, but missing some veggie like olives or so. Coffee is bad. The bad thing was that so.e other people was given key to our room when we were not present . Cc3 It is unexapable.

Friends_and_family Family

8/10

Excellent

03 Jun 2026

Andrew

Clean, friendly

Self

10/10

Exceptional

25 May 2026

Susan

The staff at the front desk were particularly helpful. Both Olgav? (red hair). and another man provided helpful information and assistance (even carrrying an iron board to my room!). The food at the breakfast buffet was excellent, but I fell afoul of the staff when I took a mug to my room!

Self

8/10

Excellent

19 May 2026

Susan

The breakfast was fresh but it would be nice to change it up a little bit.
The staff were polite and they were accommodating for the most part but occasionally there was a language barrier.
Parking was safe.

10/10

Exceptional

06 May 2026

Maria

The hotel is a great location to most attractions and had a fabulous breakfast buffet! Service was wonderful from check in personnel who were helpful especially with parking to the breakfast attendants. We found the most amazing plaza 4 blocks away with huge crowds of people enjoying tapas and drinks. This hotel has a beautiful patio for drinks or relaxing.

Partner

10/10

Exceptional

02 May 2026

Yin Chui

Room is cleaned every day of the stay. Did not take out breakfast as I like venturing out every morning. Reception staff was very professional.

Partner

8/10

Excellent

02 May 2026

Jean

Clean room. Quiet and well located.

Partner

10/10

Exceptional

30 Apr 2026

Robert

Excellent location. Good sized & clean room.

Partner

10/10

Exceptional

28 Apr 2026

Carlo

Good and complete breakfast

Partner

10/10

Exceptional

24 Apr 2026

Jennifer

Was a really great breakfast selection, rooms very clean & central

Friends

10/10

Exceptional

22 Apr 2026

carlos

Friendly staff and clean room.

Family

10/10

Exceptional

21 Apr 2026

Mario

Excellent

Partner

8/10

Excellent

17 Apr 2026

Julie

Nice clean hotel in a perfect location. Friendly staff and clean rooms.
The breakfast area was sometimes full but the staff helped right away.
The hotel climate is under building control, and in april the airconditioning is not yet available. This caused the rooms to be a bit to warm to my liking, but that's a personal preference.

Family_with_children

10/10

Exceptional

16 Apr 2026

Elizabeth

Perfect location. Lovely hotel. Great facilities for pets. Thank you for a lovely stay.

Partner

10/10

Exceptional

11 Apr 2026

Kenneth

Great location. Room clean and wonderful breakfast.

Friends

8/10

Excellent

07 Apr 2026

Carmen

Yes

8/10

Excellent

03 Apr 2026

Gelsomino

Great location, spacious and clean room. Friendly staff.
No coffee machine in the room, breakfast was average.

Family

8/10

Excellent

30 Mar 2026

alex

Great staff, great room for a family and a great location. Well sound proofed room with comfortable beds love the little extras in the room as well. Would highly recommend and would stay again.

Minor things, personally like a balcony or an easy way for fresh air would be nice Gym wasn’t great and nothing for kids. Could benefit from doing some kind of evening food but all very minor and a couple of free bottled waters in the room would be fab.

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Nicola

Fantastic sized room and really clean. The bed and pillows were great quality and comfortable. All the staff were very friendly and helpful. The hotel is in a great position for exploring Bilbao and we can highly recommend it.

Partner

10/10

Exceptional

25 Mar 2026

Marcel

We had a very comfortable four nights here. The bed was cosy and the room temperature was perfect. We enjoyed the breakfast since there was a tasty variety of fresh food.

Partner

10/10

Exceptional

18 Mar 2026

Eileen

Excellent highly recommend

4/10

Poor

16 Mar 2026

Khiem

While the hotel is clean, this is not a 4 star hotel as advertised. I’ll list the issues below:

- In the cooler months the AC is set to warm by default, and it is REALLY warm. Hotel staff advised the only way to cool the room would be to turn off the AC or open the window, to which….
- The window opens onto the indoor gym! Imagine waking up to someone running on the treadmill at 5am
- The room did not have a coffee machine, this is unacceptable for a 4 star hotel. There was a kettle and two empty cups with no tea or coffee
- In a city that rains often, you would expect the hotel to let guests borrow umbrellas, unfortunately this wasn’t available
- I selected to pay at the property…but was charged on my card a week prior to my stay
- Finally….my details were leaked! Expedia informed me that the hotel fell for a phishing scam and leaked my personal details

Would I stay at the hotel again? Definitely no.

10/10

Exceptional

12 Mar 2026

Dominique

very friendky staff, nice large rooms, excellent location with Corte Ingles nearby and many bars and restaurants.

Friends_and_family Friends

10/10

Exceptional

25 Feb 2026

Jasmine

Such a clean, perfectly-located establishment! We wish we could’ve stayed there longer. Front desk was friendly and helpful, and the rooms have all the modern amenities you could need. Bed was the comfiest we’ve encountered on our three-week trip. I definitely recommend this spot!

Partner

6/10

Pleasant

24 Feb 2026

MARTIN

Was told that the 2 rooms I booked had already been paid for on my card where I wanted to charge them separately it was not possible even though I selected “the pay at property” option. Not sure if this is the hotels fault or Expedia’s but certainly not mine.

Business

8/10

Excellent

17 Feb 2026

Paul

Clean, reliable, unexceptional.

Partner

8/10

Excellent

17 Jan 2026

Boris

Very good breakfast and superb location

Leisure Self

2/10

Poor

04 Jan 2026

Christian

The hotel could never be a 4 star hotel.
The rooms are old, the safe barely works.
The soap and shampoo are extremely basic.
The linens don’t go with the size of the bed. And the staff is not helpful at all

Leisure Partner

10/10

Exceptional

20 Dec 2025

Lawrence

Great value, centrally located, very nice rooms, and a breakfast to “die for”

I liked this hotel very much. It was easy walking distance to major attractions like Guggenheim Museum, Old Town, Metro Stations, and Gran Via. My room was quiet, and well laid out. The included breakfast had a lot of great options but the highlight for me was the “Death By Chocolate” cake…for breakfast! I almost feel guilty that I at a slice each morning. Not only would I want to stay in this Bilbao hotel again, but I will look to see if the hotel chain operates in other cities I plan to visit in the future. Very happy with my choice and highly recommend it to others.

Leisure Self

10/10

Exceptional

19 Dec 2025

Mark

We used this hotel for a layover and we are glad we did. It was clean secure. Parking was a major plus for us. The room was a nice size room separate water closet from bathroom for the short time we were there. We really enjoyed the hotel.
What we can’t say enough about is the restaurant Lily. We rolled in at 5:30 and they opened at seven, which was perfect. We were able to shower. Get a change of clothes after driving 10 hours that day. Staff at Lil was a little cold at first, but warmed up to us, helped us with the menu and we were pleasantly surprised at the quality of the food as good as any place we’ve eaten in Paris. The next morning we had a go with the breakfast bar, which was fantastic for a 14 hour stay we enjoyed so much food. It should probably be a sin. We thank the staff of the hotel end of the restaurant and if fate ever brings us back into Orleans, this is exactly where we’ll stay. Merry Christmas to all.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Elaine

Room was spacious and quite despite overlooking a busy street

10/10

Exceptional

28 Nov 2025

MANOJ MIKE RAJU

Great swrvice

10/10

Exceptional

24 Nov 2025

Jan

Breakfast was excellent, location is very good and staff is very helpful.

Business

4/10

Poor

23 Nov 2025

John del

During autumn, there was no air-conditioning only heater. The room was very hot because there’s no cross ventilation, even if you open the windows. And it was very noisy having the windows opened if you’re facing the street…. couldn’t sleep specially after a long flight.

Leisure Partner

10/10

Exceptional

18 Nov 2025

Carl

Excellent hotel, very clean. Helpful checking staff. Great rooms, great breakfast

Friends_and_family Friends

10/10

Exceptional

10 Nov 2025

John

Nice clean room, helpful staff

10/10

Exceptional

05 Nov 2025

Sergey

everything is fine, no complaints

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

Angela

The location was excellent since it was walking distance to many places to visit

Leisure Partner

10/10

Exceptional

31 Oct 2025

Beau

This hotel is just perfect! The location, the receptionist Maria) she was beautiful. I need to said thank you to cakatuna who looking after our room. I was clean and lovely. I will be back

10/10

Exceptional

22 Oct 2025

Laurie

large rooms

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

Pam

Great location - walkable to the museum and other primary locations

Leisure Partner

8/10

Excellent

12 Oct 2025

fred

Location is great next to train station

Leisure Family

10/10

Exceptional

08 Oct 2025

Yanghee

Staff is friendly and helpful - front desk, cleaning, and dining room staff members! Rooms were clean and thw hotel is close to great restaurants and old town!

Friends_and_family Family

6/10

Pleasant

06 Oct 2025

MARIA

Ugly

8/10

Excellent

05 Oct 2025

Gavin

Hotel staff were friendly and efficient. Property was a bit tired but the location was great. The city was wonderful.

Leisure Family

10/10

Exceptional

27 Sep 2025

Mahesh

Perfectly located. Spacious clean room. Coffee and tea making facilities. Would happily stay again.

8/10

Excellent

25 Sep 2025

EDUARDO DE

Great location and great room

Leisure Family

10/10

Exceptional

20 Sep 2025

Mr

Excellent

Leisure Self

8/10

Excellent

19 Sep 2025

Richard

Hotel is in a great, quiet location, within walking distance to train station, Metro, Old Town, shops etc. El Corte Ingles store is a 2 minute walk away.
There is a wide choice of cafes / restaurants near the hotel.

The hotel has almost 100 rooms, yet the breakfast dining room only has tables / seating capacity for around 50 guests. This is very strange and did on occasions mean that people had to sit in a “waiting area” and the hotel would suggest what time I should take breakfast to ensure seating, this was ignored! There is space to put more tables and chairs, so why isn’t it done?
Overall it is a good, clean, quiet hotel, recommended

Leisure Self

10/10

Exceptional

18 Sep 2025

Karen

We had a most pleasant stay in Hotel Sercotel Coliseo. We shared a triple room which was spacious, quiet and comfortable and very clean. It housed a mini fridge which contained bottled water and nibbles. Breakfast was included in our stay and there was a great selection of both cooked and continental food. A lovely sun terrace was available for guest use which had comfortable seating, soft lighting in the evening and heaters if required. The staff were helpful and friendly throughout. The hotel is well situated less than 10minute walk from city centre. I would happily stay there again.

Leisure Family

4/10

Poor

13 Sep 2025

Anibal

I’ve at the Coliseo on several and always found them to provide excellent service. Sadly this year that was not the case:
A number of options on the room service were not available. We asked if it was possible to have an omelette as we had a vegetarian in the party and they had no vegetarian options left on the menu and we were told they couldn’t do it.
The sleeping area in room 227 is separated from the bathroom by 4 steps. Not only aren’t the end of the steps not highlighted but more importantly the night safety lights to illuminate the steps weren’t working, making a trip to the bathroom very dangerous.
Please pull your socks up Sercotel Coliseo this falls far short of the service I’ve come to expect from you.

Leisure Partner

8/10

Excellent

11 Sep 2025

Margaret

A lovely hotel in a good location. Friendly welcoming staff an a nice cl

Partner

10/10

Exceptional

14 Aug 2025

Kayla

The hotel staff and service was exceptional and the breakfast option was well worth it. I felt very welcome and this hotel had a nice homey feel. Great location for walking distance to main areas but far enough away from any central noise.
My only complaint would be the hot/cold fluctuations with the shower usage. Any time another unit was using the shower at the same time this affected the temperature quite a bit. Tip: shower during the day when not many other guests are around or shower very early or late in the evening.

Leisure Partner

8/10

Excellent

10 Aug 2025

Jim

Room was a great size for the family of 4

10/10

Exceptional

07 Aug 2025

Antonio

Great value option in Bilbao

Leisure Family_with_children

10/10

Exceptional

11 Jul 2025

Roxana

Beautiful hotel and spacious rooms. Great breakfast. Great location!

Leisure Family

10/10

Exceptional

10 Jul 2025

Graciela

Excellent location, great service and nice remodeled rooms

Leisure

10/10

Exceptional

01 Jul 2025

nasrin

We loved everything about our stay at this hotel, very clean, walkable to every place to see, visit , shop and eat. Excellent location. We lived the kindness and helpfulness if the staff as well

Leisure Family

10/10

Exceptional

01 Jul 2025

ANJU

Good friendly staff. Clean rooms with good a/c

Leisure Friends

10/10

Exceptional

28 Jun 2025

Verified traveler

very nice hotel for a family one night stay

really nice hotel with quite a spacious room available for 2 adults and a toddler. parking was a little surprising, so make sure to coordinate that with reception.

6/10

Pleasant

19 Jun 2025

Robert

Well located hotel in Bilbao. Nice staff. Breakfast fine although I’m not sure who is eating actual cake for breakfast but Wayhey it’s holiday. Room was big but had a window into a stairwell ?! So strange for the price of it. At night room next door was clearly drunk and very very noisy. They were banging their bed (not what you think) in some weird muck around and it was literally moving my bed ?! Was afraid wall would fall down. Perhaps the most offensive thing is the single use plastic teaspoons in the room. Sad times, it’s 2025! Kettle, mugs and no tea bag or coffee was also lol.

Business

10/10

Exceptional

12 Jun 2025

Vladimir

Perfect location, very friendly personnel, excellent breakfast

Leisure Family

10/10

Exceptional

11 Jun 2025

ariel

gracias a todo el staff, sobre todo a Andres, Jonatan y a Mari Mar.

8/10

Excellent

07 Jun 2025

Jacqueline

Good hotel excellent location and friendly staff

Partner

6/10

Pleasant

06 Jun 2025

Peter

The room was a good size, clean and comfortable although the hard flooring meant that noise from above was heard. The property is shown as having a bar and restaurant, these are in effect one and the same. The bar wasn't open in the afternoon (no waiter) and the only available refreshment was free beverages from a machine. Food is advertised as starting at 19.30, the menu is very basic and cooking not of particularly good quality. We wanted one quiet night around the hotel, but I would guess most guests prefer to eat out and there are plenty of restaurants within easy walking distance. The old town is about 10 minutes walk from the hotel and worth a visit as is the Guggenheim a 15 minute walk.

Leisure Partner

8/10

Excellent

27 May 2025

Grant

Staff very helpful and made us feel welcome would come again thank you.

Leisure Friends

10/10

Exceptional

26 May 2025

Ed

The staff were great to deal with.

Leisure Friends

10/10

Exceptional

19 May 2025

Tara

Excellent hotel

Very good location. The room was big, very clean, great bed, nice big bathroom and shower.

Partner

10/10

Exceptional

18 May 2025

Verified traveler

Great location

Great location. Only 10 min walk from airport bus stop. Friendly staff. Older rooms but very clean and large

Friends_and_family Friends

10/10

Exceptional

15 May 2025

aylia

My stay at Sercotel Coliseo was fantastic! Perfect central location for exploring Bilbao, with spacious modern rooms and excellent amenities. The breakfast buffet was outstanding and the second-floor terrace provided a lovely spot to unwind. Helpful staff and great value make this hotel a definite recommendation for anyone visiting this beautiful city.

Leisure Family_with_children

10/10

Exceptional

30 Apr 2025

Claire

Great location, shops and restaurants all nearby. Good transport links, we got the bus from the airport and then it was just a maximum of a 10 minute walk to the hotel. We had a junior suite as we needed a family room and the inclusion of a coffee machine was much appreciated.

Leisure Family

10/10

Exceptional

27 Apr 2025

Maximillian Mclaren

Great place to stay in downtown Bilbao in walking distance to pretty much everything. Hotel looks new and was very quiet. Will visit again.

Leisure Family

10/10

Exceptional

26 Apr 2025

Michela

We really enjoyed the hotel. Very friendly staff, wide and comfortable room, excellent location. Definitely recommend it.

Leisure Family

10/10

Exceptional

25 Apr 2025

Ian

Bilbao stay

A 2,day trip to watch a football
Match. Bought a Barik card at the airport. A 10 minute walk to the hotel. The hotel is a good location for many amenities. Guggenheim is about a 15 minute walk.

Friends_and_family Friends

8/10

Excellent

23 Apr 2025

Fergus

3 days in Bilbao

Travelled from Scotland for the football.
Lovely hotel, really nice staff, good breakfast
Will highly recommend.

Friends_and_family Friends

10/10

Exceptional

21 Apr 2025

Oleksandr

Great
Location

Leisure Family

10/10

Exceptional

17 Apr 2025

David

Smart place, decent breakfast

Leisure Friends

8/10

Excellent

03 Apr 2025

Oluwatoni

Nice.

Nice.

8/10

Excellent

01 Apr 2025

laurent

Ok

10/10

Exceptional

22 Mar 2025

annette

Excellent location, clean and friendly. Really large rooms which were really quiet. Definitely recommended.

Leisure Family

10/10

Exceptional

18 Mar 2025

David

Location was great in the centre and easy walk to the museums and old town. Hotel was great, it was spotless and the staff were friendly and helpful.

Leisure Family

10/10

Exceptional

11 Mar 2025

Mark

Very good central Bilbao hotel, with parking

Very good city centre hotel. Good central Bilbao location (we walked to both old town and the Guggenheim) with bonus of (quite expensive) parking. Classic looking exterior but inside a very good, modern hotel.
Reception staff were friendly and helpful. We'd booked a classic double but were given a room upgrade and were extremely happy with the room we had. Very spacious, well equipped and comfortable, looking out on to the street.
Buffet breakfast offered good choice, very enjoyable.
For the price we paid for this stay it was excellent value and we would happily return.

Partner

10/10

Exceptional

01 Mar 2025

Leandro Cesar

Excelente, bien ubicado, buen internet

Hernán nos atendió excelentemente al llegar, nos recomendó lugares para cenar muy buenos. El hotel es impecable, su desayuno muy bueno. Buena velocidad de internet para teletrabajar.

Partner

10/10

Exceptional

15 Feb 2025

Jaime

Modern and very comfortable hotel

Leisure Partner

8/10

Excellent

12 Feb 2025

DAVID

Great hotel in the heart of Bilbao

Loved our time here. The guy who checked us in allowed us to check in early which was great so we were able to get straight to our room. All of the staff were lovely throughout.

Nice big comfy bed, great shower and a clean room.

Location is ideal, nothing is more than 25 / 30 mins away walking which we love to do.

Bar hopping, canas and pinxtos all day long it was a great base where you could come back and rest before going out again.

Couple of small negatives. The bed kept moving away from the wall so you couldn't really sit up in bed as it was pushing away from the wall each time. Other one was room temperature. The air con is set at a certain level for eco reasons but you also can't open the windows so it was getting quite hot in there at times.

Overall though it was excellent!

Partner

10/10

Exceptional

25 Jan 2025

Verified traveler

Best of Bilbao

The hotel is in a great location, central to everything, but quiet nonetheless. The room was large, clean, and comfortable. We were happy to find the slippers, toothbrushes, and toothpaste provided. The service was friendly and helpful. We would definitely stay here again!

Friends_and_family Family

8/10

Excellent

20 Jan 2025

James

Great location

O real stay was great, great location. The room and bed was great. The check in and check was great, smiling faces and friendly. Don’t like that you have to book your breakfast time (1.5 block), I’m sure if asked they would let you come earlier or later

Partner

10/10

Exceptional

30 Dec 2024

Claudia

Great location, large rooms and friendly staff

Great stay, friendly staff with absolutely perfect location!

Friends_and_family Family