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Axel Hotel Bilbao Adults Only

Vizcaya - Bilbao · Spain

Muelle De La Merced, 3View location

9.2/10Excellent443 Reviews
Cleanliness9.6/109.6
Service9.4/109.4
Comfort9.0/109.0
Condition9.4/109.4
Amenities9.2/109.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Axel Hotel Bilbao Adults Only

Axel Hotel Bilbao is located very close to the old town area of the city, right in front of the estuary.

Its excellent location allows you to walk along the estuary, visit the historic area of the old town and its main monuments and, of course, experience the gastronomy of the Basque Country in its most local and close way.

Focused on the LGTBIQ+ community, Axel Hotel Bilbao aims to offer a stay in the city based on coexistence and diversity.

The accommodation, designed with the purpose of providing an authentic and unforgettable experience, has 110 rooms and different services that will make the visit to this iconic city a unique experience.

Read more about this hotelShow less

Among them are: a fitness & spa area, equipped with a jacuzzi, sauna, Turkish bath and massage area, an outdoor pool with a solarium, a restaurant and an excellent Skybar to enjoy the views.

Located in Bilbao (San Francisco), Axel Hotel Bilbao – Adults Only is within a 10-minute drive of Guggenheim Museum Bilbao and San Mames Stadium. This spa hotel is 11.9 mi (19.1 km) from Port of Bilbao and 0.2 mi (0.3 km) from Reproductions Museum Bilbao.

Make yourself at home in one of the 110 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and designer toiletries. Conveniences include safes and desks, and housekeeping is provided daily.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.

Popular amenities

Swimming Pool
Free WiFi
Dining services
Concierge
Laundry
Spa
Gym
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Children not allowed Minimum guest age is 18 Caters to adults only LGBTQIA+ friendly Professional property host/manager Pets not allowed

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: EUR 150 per accommodation, per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • Pool access available from 10:00 AM to 8:00 PM.
    • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Children 18 years old and younger are not permitted at this adults-only property.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 18.5 per person
    • Nearby parking fee: EUR 24 per day (2625 ft away)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    French

    Spanish

Nearby attractions

Bilborock 0.1 km / 0.1 mi
Ensanche 0.1 km / 0.1 mi
Bay of Biscay 0.1 km / 0.1 mi
Ribera Market 0.3 km / 0.2 mi
Reproductions Museum Bilbao 0.4 km / 0.2 mi
Santiago Cathedral 0.4 km / 0.2 mi
Galeria Da Vinci 0.4 km / 0.3 mi
San Anton Bridge 0.4 km / 0.3 mi
Perro Fountain 0.4 km / 0.3 mi
Arriaga Theater 0.4 km / 0.3 mi
Church of San Antón 0.4 km / 0.3 mi
Church of Santos Juanes 0.5 km / 0.3 mi
Plaza Miguel de Unamuno 0.6 km / 0.4 mi
San Nicolas Church 0.6 km / 0.4 mi
Plaza Nueva 0.6 km / 0.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 110
  • Number of floors (main building): 6
  • Twin rooms: 18
  • Junior suites: 5
  • Suites: 4
  • Superior rooms: 48
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Maestro
  • Wheelchair-accessible
Show 30 more facilities & services
  • Car parkExtra charge
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Room service
  • Smoke detector
  • Lift access
  • Terrace
  • Gym
  • Towels and bed linen
  • Bar
  • Poolside snack bar
  • Breakfast room
  • Outdoor Rooftop Swimming Pool
  • Sauna
  • Turkish bath (hamam)
  • Solarium
  • MassageExtra charge
  • Spa treatmentsExtra charge
  • Spa centre
  • Breakfast
  • Breakfast buffet
  • Only Adults
  • LGTBIQ friendly
  • Deposit on arrival
  • Identification card at arrival
  • Non-smoking establishment
  • Minimum check-in age: 18
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE SINGLE USE PREMIUMDOUBLE SINGLE USE • PREMIUMDUS.PI-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Axel Hotel Bilbao Adults Only

    DOUBLE SINGLE USE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.PI-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Axel Hotel Bilbao Adults Only

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Axel Hotel Bilbao Adults Only

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin PREMIUMDouble or Twin • PREMIUMDBT.PI-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Axel Hotel Bilbao Adults Only

    Double or Twin PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.PI-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CAPACITY 2TWIN • CAPACITY 2TWN.C2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Axel Hotel Bilbao Adults Only

    TWIN CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUM WITH VIEWSDOUBLE • PREMIUM WITH VIEWSDBL.PI-WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Axel Hotel Bilbao Adults Only

    DOUBLE PREMIUM WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSIC KING BEDDOUBLE • CLASSIC KING BEDDBL.AS-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Axel Hotel Bilbao Adults Only

    DOUBLE CLASSIC KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PREMIUMRoom • PREMIUMROO.PI

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Axel Hotel Bilbao Adults Only

    Room PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST-2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Axel Hotel Bilbao Adults Only

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CLASSIC CITY VIEWSUITE • CLASSIC CITY VIEWSUI.AS-CV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CLASSIC CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Axel Hotel Bilbao Adults Only

    SUITE CLASSIC CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CLASSIC CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.AS-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSIC DOUBLE BEDDOUBLE • CLASSIC DOUBLE BEDDBL.AS-DB

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Axel Hotel Bilbao Adults Only

    DOUBLE CLASSIC DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Axel Hotel Bilbao Adults Only

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Axel Hotel Bilbao Adults Only

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE BASICDOUBLE • BASICDBL.Z1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Axel Hotel Bilbao Adults Only

    DOUBLE BASIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.Z1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin BASICDouble or Twin • BASICDBT.Z1-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Axel Hotel Bilbao Adults Only

    Double or Twin BASIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.Z1-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST-2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Axel Hotel Bilbao Adults Only

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CAPACITY 1Room • CAPACITY 1ROO.C1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CAPACITY 1

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Axel Hotel Bilbao Adults Only

    Room CAPACITY 1

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CAPACITY 1

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.C1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Axel Hotel Bilbao Adults Only

9.2
Excellent
443 Reviews
Cleanliness
9.6 /10
Service
9.4 /10
Comfort
9.0 /10
Condition
9.4 /10
Amenities
9.2 /10
100 reviews shown
4/10
Poor
20 Jul 2026
Emre
I stayed at this hotel for 3 nights back in November 2025 and had a very pleasant experience. My room was on the 1st floor, and I didn't face any issues with noise, bad odors, or anything similar.
Based on my satisfaction from that stay, I decided to book this hotel again. However, this time—perhaps because I stayed on the top floor—it was a disappointing experience. There was noise, an unpleasant smell coming from the bathroom, and a buzzing/humming sound from the electrical panel. I informed the reception about these issues, but they simply mentioned it was a known situation and said they would try to help.
Unfortunately, I was not satisfied with my stay this time.
Self
8/10
Excellent
19 Jul 2026
Amer
Clean room, comfortable bed and nice bathroom. Friendly staff, nice breakfast . Location is ideal…
8/10
Excellent
15 Jul 2026
Jonathan
_
Partner
4/10
Poor
12 Jul 2026
Nicholas
The room smelled terrible like sewage. Tried to switch rooms but it had to be at certain times which conflicted with tours i had booked.
Partner
10/10
Exceptional
09 Jul 2026
Dan
Nice hotel, very clean and well taken care of.
Partner
8/10
Excellent
09 Jul 2026
Jeremy
The hotel is centrally located only a few minutes walk from the Bilbao train station on the edge of the old town. The room was spacious but I’d caution that it’s an open plan design meaning that there’s not much separation between the sleeping area and the bathroom area. The pool was small but was very popular nonetheless and the rooftop bar/pool area had great views of the river and Bilbao. Bed was also very comfortable.
Partner
8/10
Excellent
04 Jul 2026
Amer
The staff is what I like best about this hotel. They are very friendly and are always ready to help. The design of the hotel is minimalist but very functional. Bathrooms are great and beds are comfortable. Conveniently located next to the old town with a beautiful view over the river. Definitely will stay here again!
Family
10/10
Exceptional
04 Jul 2026
Richard
Quiet rooms. Modern but not fussy decor. Fantastic location. If you are able-bodied, all major attractions are within walking distance. Excellent buffet breakfast. Welcoming staff. No kids. 10’s, 10’s, 10’s across the board!
Self
10/10
Exceptional
03 Jul 2026
Jane
I’m a solo traveler, which is important to note in the feedback.
I checked in; was provided with a map and suggestions. Staff was friendly and helpful. The pool and balcony view was spectacular. Room was cleaned daily and perfectly. I needed a taxi early morning , they set it up. I even had staff inform when taxi arrived. I will come back!!
Self
8/10
Excellent
03 Jul 2026
Anant
Clean room, good breakfast (but it’s not complimentary, so be careful), friendly staff. The pool was underwhelming though, and the rooftop bar was missing many drinks on it’s menu.
10/10
Exceptional
20 Jun 2026
Ana Paola
Muy limpio cómodo y buena vibra
Partner
10/10
Exceptional
19 Jun 2026
Christopher
This hotel exceeded my expectations and would be my choice if I'm back in Bilbao. Check-in was quick, with reception talking us through the spa, rooftop pool and breakfast. The spa (jacuzzi, steam, sauna) was quiet and relaxing around 5pm, and the rooftop pool, while shallow, was great for cooling off - the high stools up there give a fantastic view over the city. The bar was well stocked with great cocktails, one of the best mojitos I've had.

The room was spacious and well-designed with good storage, a spacious shower, and a superb blackout curtain for sleep (only niggle: you need to open it to reach the storage and fridge). We faced the back of the building, but a mesh privacy curtain meant this wasn't an issue. Minibar items can be removed and the fridge used freely, just remember to restock before checkout.

Location was perfect - directly opposite the old town, close to all the best bars but with none of the noise. Felt very safe throughout. Highly recommend.
Partner
10/10
Exceptional
18 Jun 2026
Jennifer
Fabulous hotel. Clean comfy rooms. Knowledgeable and personable staff. We enjoyed the pool and the terrace bar. Highly recommend staying.
Partner
10/10
Exceptional
07 Jun 2026
VICTOR
El Hotel Axel está muy accessible a restaurantes y lugares de interés turístico. Es muy moderno y el personal es muy servicial.
Family
10/10
Exceptional
05 Jun 2026
Gavin
Great location, super friendly staff. Breakfast was really good, lots of choice and made to order coffee. Roof top pool and bar was a real bonus.
Partner
10/10
Exceptional
01 Jun 2026
alexander
Mustafa was outstanding and I really enjoyed being able to use the gym and spa. The rooftop deck was a really nice touch too! Great location to walk around to all the cool locations in the city too.
Self
10/10
Exceptional
27 May 2026
Sam
Good locatiin
10/10
Exceptional
25 May 2026
David
Lovely hotel across the river from the old town. Close to food market and cafes. Swimming pool and bar on roof top added bonus. Staff were all excellent.our room was very nice with large shower room. Will stay again when in Bilbao, 👍
Partner
8/10
Excellent
25 May 2026
John
Shame no evening meal offered in restaurant
Partner
10/10
Exceptional
16 May 2026
Róbert
The hotel is not far from the center, between two tram stops. The staff and the amenities are excellent. My room looked on another building, but at last there was no noise of the traffic. The only problem was that I couldn't change the AC, there was a constant cold airflow in the room. All in all, I had a pleasant time in lovely Bilbao.
Self
8/10
Excellent
16 May 2026
David
The overhead rain shower stopped working the 2nd day. And the outlet on the night stand next to the bed didn't work
Friends
10/10
Exceptional
12 May 2026
Hayley
The room and communal areas were spotless. We didnt use the spa or breakfast facilities so can't comment on those.
Our only regret was that we didn't go for a room with a view and had a room at the back which faced the wall and was a bit dark.
Also, would be great if the skybar was open a bit later and was a bit bigger as it did get crowded and the bar downstairs wasnt open.
Staff were friendly and helpful and the hotel has a fantastic location for exploring Bilbao.
Friends_and_family Friends
10/10
Exceptional
20 Apr 2026
Conor
Very nice hotel. Very central to everything with extremely friendly and helpful staff.
Friends_and_family Friends
10/10
Exceptional
17 Apr 2026
Michael
Amazing breakfast and very helpful and friendly staff who are always willing to help. Room was great and high standard.
Partner
10/10
Exceptional
08 Apr 2026
Lauren
Convenient area, clean room, friendly staff
Partner
10/10
Exceptional
05 Apr 2026
Anthony
Great location, relaxing spa clean rooms and excellent bilingual staff.
Partner
10/10
Exceptional
04 Apr 2026
Freddy
Located very close to the City Center. The hotel is clean, comfortable and the staff is always willing to help
10/10
Exceptional
22 Mar 2026
Ian
Lovely hotel with modern decor. Very clean and well maintained. Very friendly staff. Decent gym for a few days stay. Excellent breakfast selection.
Partner
10/10
Exceptional
21 Mar 2026
Kristina Marie
This was my first time staying at an Axel Hotel and I loved everything about it. I felt so welcomed by everyone. The room was comfortable for sleep and remote work and the location was just right. I would highly recommend staying here!
Self
10/10
Exceptional
16 Mar 2026
Mike
We really enjoyed our stay at Axel Hotel in Bilboa. The location, staff, amenities and property were all excellent. We especially enjoyed the beautiful, extra large shower in our room. This was our first time staying at an Axel Hotel and will definitely look forward to staying with Axel again with our future travels.
Partner
10/10
Exceptional
16 Mar 2026
Mike
The location, atmosphere, staff and room amenities were all excellent. We loved the extra welcome touches and the beautiful shower in our suite. This was our first time staying at an Axel Hotel and we will look forward to doing so again as we travel to other cities.
Partner
10/10
Exceptional
13 Mar 2026
Eileen
I would absolutely stay here again and highly recommend it to anyone visiting Bilbao. From the moment you arrive, the atmosphere is warm, stylish, and welcoming. The staff are absolutely amazing - friendly, helpful, and always going the extra mile to make sure your stay is perfect. You really feel taken care of. The hotel itself is spotlessly clean, and every detail feels thoughtfully designed. The rooms are modern, comfortable, and beautifully decorated, with a creative touch that makes the whole place feel unique rather than just another hotel. What I loved most is the combination of style and comfort. It has a cool, vibrant energy while still being relaxing and cozy. After a long day exploring Bilbao, it’s the perfect place to come back to!
Self
8/10
Excellent
11 Mar 2026
Hilary
The building, location, room, staff and spa were all excellent. The only thing I would say is stay away from the bar. I was charged 17€ for one wine one beer and one coffee and not told the prices till after. It was the worst beer and wine I had all weekend. Really not nice at all. For comparison, the price for a wine in the most expensive restaurant I could find was €3. The quality of all local bar wines and beers was excellent. Overall tye place was great and I would definitely go again and recommend it to anyone but I wish I had known about the bar. Rooftop view of the city is incredible and well worth the extra steps to the top floor.
10/10
Exceptional
26 Feb 2026
Hannah
Everything was really nice, and the front of house staff were lovely
10/10
Exceptional
22 Feb 2026
Julie Ann
Sylish and Spacious room, exceptional clean and fantastic location
Friends
8/10
Excellent
19 Feb 2026
Mark
Great check in. Bed is very hard. The wellness centre not great you get 30 mins
Location is good
Partner
8/10
Excellent
14 Feb 2026
Jessica
Sandra was very helpful and kind.
Unfortunately, there were no sanitary towels available in the hotel and the shops opened at 9 am.
Leisure
10/10
Exceptional
02 Feb 2026
Michael
Clean room, amenities, location and friendly staff.
Leisure Partner
4/10
Poor
05 Jan 2026
Lai hoon
Food was ok, nothing special. Coffee and staffs are superb.
Leisure Self
10/10
Exceptional
01 Jan 2026
Yulexsy Tamara Lopez
El hotel muy bueno su personal excelente, muy cerca del casco viejo y de las principals attractions, muy recommended para pasar Unas magnificas vacaciones
Leisure Family
10/10
Exceptional
22 Dec 2025
victor
Excellent room, nice staff and great location
10/10
Exceptional
19 Dec 2025
Bruce
Very enjoyable and clean hotel. All staff were very friendly and helpful. It was situated in the perfect location. Will be back again next year. Thank you
Partner
10/10
Exceptional
17 Dec 2025
maria
Everything perfect
10/10
Exceptional
04 Dec 2025
Stefan
Great location and clean functional rooms. Really good spot
Leisure Self
10/10
Exceptional
19 Nov 2025
Jorge
Awesome
10/10
Exceptional
17 Nov 2025
Mark
This is 8 star hotel located Gugenheim Bilbao, Basque has elegant Spa. Besr healthy breakfast and Capuchinno in world i spent and grew-up in italian country Luz best Barista on globe
Rooms extremely comfortable. It is robbery ataying here at 100 eu a nigh
Tops is Roger Maria and Sandra at front desk All look like movie stars but are intelligent yet give best advice
Leisure Partner
10/10
Exceptional
14 Nov 2025
William
Great room - wonderful staff
10/10
Exceptional
14 Nov 2025
Emre
Everything was perfect
Self
10/10
Exceptional
29 Oct 2025
Dean
The room was clean and the maintenance staff were on hand every day to freshen the place up. The staff were extremely kind and helpful, and the location was great for getting into the old town or walking around the main areas of the city
Leisure Partner
10/10
Exceptional
27 Oct 2025
Catherine
Reception staff were excellent, Roger in particular was very helpful and knowledgeable. We chose not to have the breakfast but it looked very nice. The spa facilities and the roof top pool area were a really great added bonus.
Leisure Friends
10/10
Exceptional
25 Oct 2025
Ariel
We have really enjoyed the spa and sauna at the end of a long day walking around.
Leisure Partner
10/10
Exceptional
23 Oct 2025
David
Lovely spacious room, very comfortable. Attentive and friendly staff who were all very helpful. Good location, just a short walk over to old town with plenty of good restaurants nearby.
Self
10/10
Exceptional
23 Oct 2025
Mr Lindsay
Amazing hotel and staff. Immediate area is great and across the river is amazing.
Leisure Family
6/10
Pleasant
20 Oct 2025
Lori
The bed was extremely hard and uncomfortable, flat pillows. Had a difficult time sleeping. View out my junior suite was awful!
Staff at the desk was wonderful.
Leisure Self
10/10
Exceptional
19 Oct 2025
Alejandro
Great location to visit Bilbao. Riverfront and across from the Old Quarter. Walking distance to all the Pinxtos bars. 1 mile from the Guggenheim Museum, but the cable car is across the street. Breakfast is really good with Cava being poured. The gym is better than most hotels with free weights and pulley machine. The gym has its own shower and bathroom. Overall, great stay and location.
Leisure Partner
6/10
Pleasant
15 Oct 2025
Garrett
Extremely small pool area. Area around the hotel a bit dirty
Leisure Self
10/10
Exceptional
13 Oct 2025
Leslee
The staff was absolutely amazing and friendly! Would highly recommend this hotel based on staff alone! Great place to stay
Partner
10/10
Exceptional
12 Oct 2025
young
Hotel was new so everything was clean a big beautiful shower i loved it .Staff was so kind and knowledgeable about area it was so easy to go anywhere.we wanted go to St Sebatine staff was helping us to book the bus tickets too.I loved this hotel will recomand to everyone who visit Bibao Spain
Leisure Family
10/10
Exceptional
11 Oct 2025
Niclas
Excellent location and great friendly staff.
Leisure Partner
10/10
Exceptional
09 Oct 2025
Brian
Brilliant hotel. Staff were very welcoming and friendly and rooms were immaculately clean. Spa area was good as the weather was too bad to sit on the roof pool area. Breakfast was great.
10/10
Exceptional
08 Oct 2025
evelyn
centrally located but limited dinner options except going into the old town. with that said the hotel is right across the bridge from the old town so super convenient
10/10
Exceptional
28 Sep 2025
Daniel
An absolutely brilliant hotel. The staff were so lovely. The hotel is really modern and chilled. Best shower and beds. Location is spectacular. Couldn't be better. Booking an Apex hotel again. They were great. And Bilbao. What a city
Friends_and_family Friends
8/10
Excellent
28 Sep 2025
Jonathan

Nice hotel close to old town

The staff were amazing and the hotel very nice, close to old town. My only 2 negatives were the breakfast wasn't great - eggs were very wet / inedible and selection not very good, and the bathroom design is really weird, so you can see your partner showering / hear them using the toilet (no door!), which gives lack of privacy. Otherwise a pleasant stay.
Partner
10/10
Exceptional
13 Sep 2025
Shannon

Wonderful hotel

Fantastic hotel! The room was beautiful and clean, the staff were helpful and friendly. Great proximity to the old town, the market, restaurants, and public transportation. Roof top pool and bar was excellent - would definitely recommend!
Partner
4/10
Poor
12 Sep 2025
Cleon
There was a nasty odor in the room thoughout our stay. The staff was informed . And they attempted to fix by pouring chemials in the shower drain but it did not help.
Partner
10/10
Exceptional
11 Sep 2025
Neil
Lovely modern hotel with pleasant staff. Includes spa, gym and rooftop pool. Breakfast very good. Absolutely spotless throughout.
Self
10/10
Exceptional
11 Sep 2025
Tania
Awesome location, spacious rooms, great river views.
8/10
Excellent
11 Sep 2025
Rémi
The building enjoys an excellent location, \"on the river\". It is clearly new. Maybe a bar would make it even more pleasant and a larger gym
10/10
Exceptional
06 Sep 2025
Judith
I felt quite welcome by Sandra at check in and very safe during my stay. Breakfast buffet and coffee service was very good. Walkable to all of the sites but the tram from Ribera Market was a good alternative to the Guggenheim in the rain. The room with a view of the Nervion River was worth the rate. I will look for other Axel Hotels in cities I visit in the future. Highly recommended!
Leisure Self
10/10
Exceptional
04 Sep 2025
Amresh
A lovely hotel. Very close to the old town. Great roof bar and a cute pool (unheated). No children in the hotel. Excellent breakfast. Highly recommended.
Leisure Partner
10/10
Exceptional
01 Sep 2025
Salem
Great spot
6/10
Pleasant
30 Aug 2025
Verified traveler

New and clean but would not stay again

Room was new and clean
However the room design is a bit odd. Bathroom has no door (a curtain), shower has a see through glass (no privacy), and shower area shape makes it too large, wasting space and making the rest of the room too small.
Bed was quite uncomfortable - even if new - and so were the pillows (both me and my wife woke up sore)
Location is central and easy to walk to the old town, but the neighbourhood and area where the hotel actually is (and behind the hotel) made us feel quite unsafe (to the point we took Ubers rather than walking a few times).
Partner
10/10
Exceptional
26 Aug 2025
Patricia
Loved the quiet location out of city center, yet still close to the more bohemian side of Bilbao. We thoroughly enjoyed it!
Leisure Partner
10/10
Exceptional
25 Aug 2025
Donna Mary
Amazing location and great staff
Leisure Partner
8/10
Excellent
13 Aug 2025
Fiona
We stayed for 2 nights at Axel Bilbao. Room was nice and spacious, especially liked the large shower. Location was convenient just across the bridge from old town. However, the streets right behind the hotel up the hill was sketch and didn’t feel as safe to walk according to taxi driver and we saw some fights break out among locals.
Leisure Partner
10/10
Exceptional
04 Aug 2025
Peter
Really lovely hotel on the edge of old town in Bilbao
Leisure Partner
10/10
Exceptional
23 Jul 2025
Emma
A lovely newly build hotel we had a wonderful 4 nights there
Leisure Partner
8/10
Excellent
23 Jul 2025
Vlastimil
Unpleasant smell in the room, bathroom not cleaned properly,
Self
4/10
Poor
14 Jul 2025
amar

Nothing to write home about

Unfriendly staff...they really dont want to be there
Partner
10/10
Exceptional
07 Jul 2025
Olivia

Lovely stay, great location!

The hotel staff were super nice, especially on reception, always happy to give directions or a recommendation. The room is nice, we had a lovely gesture on one of our birthdays, when chocolates and a free drinks token for the both of us at sky bar was left, what a lovely touch!
Not many sun loungers by the pool but is only a roof terrace to be fair. Only other feedback is that the hanging situation is a smidge impractical if you are a lady and bring lots of dresses. You need to move the tea and coffee station for your clothes to actually hang. That feature is more aesthetic than practical. Otherwise the hotel is lovely, with good facilities and lush location next to the old town.
Partner
10/10
Exceptional
05 Jul 2025
Robert
Cool place. Conveniently located. Spa benefits were nice.
Leisure Friends
10/10
Exceptional
02 Jul 2025
vanessa
Great location for the old town. New and clean. Would stay again and look for this hotel group in other parts of Spain.
Leisure Friends
4/10
Poor
29 Jun 2025
Rene
Smelly room.
10/10
Exceptional
29 Jun 2025
Andrew
Perfect location. Comfortable and quiet
4/10
Poor
25 Jun 2025
Elizabeth
Location was good- you could walk to the old city very easily. The pool is very small and there are no towels or umbrellas for shade. The bar at night is non existent- no scene or vibe . One sink in bathroom and no counter space for make up etc. bed was clean. I wouldn’t stay here again.
Leisure
10/10
Exceptional
22 Jun 2025
Rashmee
Amazing- beautiful, pristine, and a great neighborhood.
Business_and_leisure Self
8/10
Excellent
19 Jun 2025
Leonard J
Lovely new hotel with friendly and helpful staff. The only downside was the toilet in the room. There is a gap all around the door so no sound privacy should you need to go to the loo and your partner is in the room.
Partner
10/10
Exceptional
16 Jun 2025
Ian
Breakfast is extra, but well worth it. Roof top pool is small. Gym well equipped. Disappointed that bar closes at 9pm.
Leisure Partner
10/10
Exceptional
15 Jun 2025
Zena
The hotel was fantastic! Staff were friendly, everything was spotless and had a nice new feeling. Bed was really comfy and great pillows. Good location, easy to walk everywhere.
Partner
10/10
Exceptional
15 Jun 2025
Tanleidys
The turkish bath was amazing, the staff welcoming, the rooms were very clean the bed was comfortable and the hotel was quiet. The food was superb. Everything was great.
Leisure Partner
10/10
Exceptional
08 Jun 2025
Pablo
Gente muy amable todo el tiempo.
El mantenimiento y limpieza de la habitación super bien.
En general una experiencia muy buena, la ubicación es fantástica.
Leisure Partner
8/10
Excellent
07 Jun 2025
craig
Very convenient location. Room was nice but a few complaints about the design. The shower and bath enclosure is 100% glass. Mostly frosted but one clear panel directly adjacent to bed into shower and sink area so zero privacy from room. Entry to bath has clear frameless glass panel you walk through and seemed unsafe… easy to accidentally walk into glass wall with edge being frameless especially in the dark. Bar in lobby was never open except for breakfast. Alternate bar on roof had very little shade and limited open hours. But plenty of places to walk to and eat/drink nearby.
Leisure Partner
8/10
Excellent
04 Jun 2025
Robert
A nice hotel in a great location
10/10
Exceptional
02 Jun 2025
Anthony
I’m could not fault the hotel. Beautiful rooms, friendly and very helpful staff, perfect location for exploring Bilbao. Old Town just across the bridge and then only a 5-10 minute walk to the main shopping area. Couldn’t be more perfect. Will definitely stay again.
Leisure Partner
8/10
Excellent
02 Jun 2025
Neil

There is no nearby parking garage

Parking was far away and a challenging drive to reach! The hotel was very nice but some small things…there is no place in the bathroom for counter space. It is weird that a new hotel would be designed that way. Other than the parking it was a very nice stay!
Partner
10/10
Exceptional
25 May 2025
Christopher
Overall good experience.
Leisure
10/10
Exceptional
22 May 2025
Carly

10 star hotel!

If I could give this hotel 10 stars, I would! It was amazing! The room was spacious and very comfortable. The hotel and room were very clean and everything was so new and fresh.
The staff were very friendly and allowed us to check in early which was really appreciated.
It's in a very convenient location, close to the market and walking distance to lots of the sites, bars and restaurants.
Partner
6/10
Pleasant
21 May 2025
Iain
It was in a good location and very clean.
Partner
10/10
Exceptional
05 May 2025
kENNETH-rOY
The hotel was exceptional. The breakfast buffet was incomparable to anything but the Paradors where we have stayed in the past. The location is convenient beyond expectations for its proximity to the old city. Thsi hotel is to be recommended unhesitatingly.
Leisure Partner
10/10
Exceptional
04 May 2025
James
Very good hotel in an excellent location close to the old town.
Partner

Location & surroundings

Axel Hotel Bilbao Adults Only
Muelle De La Merced, 3, Bilbao, Spain

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Axel Hotel Bilbao Adults Only

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