Hotel Ercilla de Bilbao, Autograph Collection

Spain , Vizcaya - Bilbao
BILBAO, Ercilla Kalea, 37-39
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100 reviews shown

10/10

Exceptional

18 Feb 2026

Elsamarie

Staf was very
Nice and hotel very near city center.

Leisure Friends

10/10

Exceptional

24 Dec 2025

raymundo

The service, especially the restaurant staff, was superb.

Leisure Family

8/10

Excellent

09 Dec 2025

Kelvin

Very nice hotel in center of historic town, excellent renovation and great staff.

Leisure Partner

10/10

Exceptional

24 Oct 2025

JOSE

Uno de los mejores hoteles de la zona!, el mejor en el price performance?

Leisure Friends

10/10

Exceptional

20 Oct 2025

Chara

Great

Business

10/10

Exceptional

12 Oct 2025

John

Very satisfied. Even more so if I hadn't been pestered for a review.

10/10

Exceptional

17 Sep 2025

David

It was my first time in Bilbao and what a great place to stay. The room was beautiful and the bed so comfortable. Breakfast was amazing. Great selection.

Friends_and_family Friends

10/10

Exceptional

13 Sep 2025

Lorraine

The views from the top floor were wonderful. Our room met our expectations in every way. The shower was definitely tricky and it was impossible to avert flooding the floor.

Leisure Partner

10/10

Exceptional

09 Sep 2025

Ian

One of the best hotels I've stayed in. Our room had two separate bathrooms with walk-in showers and a separate living area including a turntable, Pink Floyd's \"Dark Side of the Moon\" on vinyl, and a hot of arty, coffee table books. What more can you ask for?

Leisure Partner

10/10

Exceptional

18 Aug 2025

Gustavo

Excellent location packing available, great breakfasts

Partner

8/10

Excellent

18 Aug 2025

Sara

Main negative was no full length mirror so was very difficult to get ready. Wouldnt stay here again for this reason. Coffee facilities also poor in the room and breakfast very overpriced.

Leisure Partner

10/10

Exceptional

16 Aug 2025

Julio

Fantastic stay

Very pleasant staff. Clean and comfortable room. Definitely will stay again!

Friends_and_family Family

10/10

Exceptional

04 Aug 2025

Lauren

Nice stay

10/10

Exceptional

31 Jul 2025

Stephan

Like always, Ercilla de Bilbao offers the outmost quality in everything they do. Great beds, excellent room amenities, fantastic service and staff, and good food. We will always be back to Ercilla de Bilbao.

Leisure Partner

8/10

Excellent

29 Jul 2025

Chris

Lovely hotel, nice rooftop bar, perfect location. The hotel seemed to lose water for an hour or so one morning as we were getting ready (and this wasn’t commented on), but likely a one-off issue, and otherwise was great.

Leisure Partner

10/10

Exceptional

11 Jul 2025

Einar

Great quality hotel. Fantastoc roof terrace.

Leisure Partner

6/10

Pleasant

10 Jun 2025

MIchelle

The Ercilla was probably once very nice though it is now a bit tired. The hallways are dim, decorated with simple, wrinkled framed posters (the same on each floor), there are signs of wear like doors with broken hinges, and well worm bathrooms. Highlights were the rooftop bar, breakfast though be sure to double check if your breakfast is included. We asked and were told that it was and then we were charged for it. Also the gym is light and airy though not set for those who want a serious workout as the dumbbells only go up to 30 pounds/14kg. And the television didn't allow for chrome casting though it said that it did. Overall it was ok, but we will try to find a nicer hotel for our next visit.

Business_and_leisure Family

4/10

Poor

04 May 2025

Ramon

Not everything was really bad.

10/10

Exceptional

01 May 2025

Ambrosio

NICE PROPERTY

Leisure Family

10/10

Exceptional

18 Apr 2025

Julia

All good but wifi needs to be fixed

We really enjoyed this hotel. Great location, great rooftop bar. Only downside was the wifi--terrible service. In our five day stay, we were only able to get wifi service one of the days. They really need to upgrade it as I'm sure it's frustrating for business travelers (we were touring most of the time so it was an inconvenience while we were in the room.) Otherwise, friendly front desk staff, great service in the bar/restaurant. All in all, a good experience, but fix the wifi.

Friends_and_family Friends

10/10

Exceptional

13 Apr 2025

Layne James

It is in a central part of the city not far fron the plazza moyuo. Easy to get to off the bus from the airport. Also a short 15 min walk to the old town.

Leisure Partner

10/10

Exceptional

16 Mar 2025

Gretchen

Everyone we have met at the property is friendly and helpful!

Leisure Partner

10/10

Exceptional

23 Feb 2025

yokine

The rooms are quite nice, they have a really nice terrace and the location is just right around all the shops and restaurants. The only bad thing I can say is the shower head was a little outdated.

Leisure Friends

8/10

Excellent

24 Oct 2024

Christine

Service was great and room was clean, nice and comfortable.

Business_and_leisure Friends

8/10

Excellent

13 Oct 2024

GARY

Wifi in bedrooms extremely poor or none existent. Reported three times on consecutive days, on each occasion I was informed it would be addressed and a signal booster would be installed in room. Sadly this was not the case.

Business_and_leisure Self

10/10

Exceptional

02 Oct 2024

Linda

Great location for many of Bilbao's main attractions. Staff was friendly and helpful.

8/10

Excellent

29 Sep 2024

John

Really nice room, lovely rooftop terrace bar (reserve a table in advance), very good breakfast buffet. Very good service. Only gripe was that the WiFi in the room wasn’t very strong - they did sort it but made video calls tricky.

Leisure Friends

8/10

Excellent

16 Sep 2024

We had good rooms on the first floor that were quiet and spacious and well-equipped. The rooftop bar was a great place to meet and relax. The hotel was in a good position for exploring the city. The breakfasts were good and the staff were very helpful.

Leisure Friends

10/10

Exceptional

14 Sep 2024

Aine

Great hotel in an excellent location. Concierge Julia was very knowledgeable and helpful

10/10

Exceptional

09 Sep 2024

Elizabeth

Great value

Very good location and comfortable

Partner

10/10

Exceptional

01 Sep 2024

Sofie

Fantastic property!

Leisure Family

4/10

Poor

10 Aug 2024

Meh....

First Impressions
The exterior is drab - the photos online are clearly a photoshop job - and the interior feels dark and dreary, missing the mark on atmosphere.

Service with a Side of Disappointment
Service was abysmal, except for the concierge team and a lady who I think was named Bea (Spanish/Australian lady) on the roof terrace. The reception staff had as much charisma as a potato, and the waiters on the roof were quite rude.

Room Comfort
On a brighter note, the small rooms were comfortable, with excellent beds and pillows. Each room had a gown, slippers, a coffee machine with takeaway cups, and complimentary water daily, which was great for early risers in a city with few morning coffee options. The shower gel, soap, shampoo etc were a terrible quality - felt watered down. I went out to purchase my own.

A Rainy Day Frustration
I was disappointed by the lack of umbrellas for guests. When I asked about this, the receptionist laughed and suggested I “complain to corporate,” which felt dismissive.

The Roof Terrace
The roof terrace was decent but overpriced, and the Wi-Fi didn’t reach there, which was frustrating.

Facilities
The lifts were tiny and slow, leading to constant waits. The gym was decent.

Final Thoughts
While the location is good, Bilbao is compact; as long as you’re in the city centre, you’re within a 15-minute walk of everything. Overall, the hotel has potential but desperately needs to improve its service and atmosphere.

Self

8/10

Excellent

05 Aug 2024

Jonathan

Good hotel in a good location on the newer side of Bilbao. Walking distance or short train ride to old town (casco viejo). Plenty of shopping and dining options. Close to train transportation. The hotel has a convenient and nice rooftop bar and bar lounge. The rooms could be uodated, carpets a little worn and bathrooms dark and not very big. Wi-Fi was sufficient but not the strongest and didn’t work on the rooftop. Bellboys were helpful. It was a decent value might find a more updated newer hotel for similar value.

Business_and_leisure Partner

10/10

Exceptional

05 Aug 2024

Selina Marion

The lad for Horsham on the front desk was really helpful and spoke excellent English. Thank you

8/10

Excellent

24 Jul 2024

Najeeb

AC did no work even though we paid a premium for it

Leisure

10/10

Exceptional

24 Jul 2024

Felice

For an international chain, hotel is pretty chill & blends in its environment. Nice comfort & class without cheesy Big Brand touches.

10/10

Exceptional

21 Jul 2024

Verified traveler

Great Location

Location is wonderful. Worth it for the rooftop restaurant.

Business

10/10

Exceptional

19 Jul 2024

Leticia

Lovely

10/10

Exceptional

20 Jun 2024

Caroline

The roof bar was a luxury escape

Leisure Partner

10/10

Exceptional

18 Jun 2024

Jose

Excellent place. We always stay there

Leisure Family

10/10

Exceptional

04 May 2024

Hugo

Increibles atenciones y hermoso hotel

Leisure Family

10/10

Exceptional

29 Apr 2024

Pablo

Nice hotel

Our stay was great. Perfect location. Walking distance to all important places.
Excellent breakfast. You have to reserve the parking ahead, we didn’t but we were lucky they help us with this matter.

Friends_and_family Friends

10/10

Exceptional

28 Mar 2024

Peter

Great location, great hotel, helpful and friendly.

Great location and hotel. Very helpful and friendly staff.

Business

4/10

Poor

18 Mar 2024

Benjamin

Great location as only a 10 minute walk from attractions. We were disappointed to be told we were unable to have drinks on the rooftop terrace at 4pm on a Sunday, as all tables were ‘reserved’ (it was very quiet!) We were then met with an unexpected terrace bar tab when we checked out, having not used the bar at all! This was resolved eventually, but I feel they didn’t believe us at first.

Leisure Partner

6/10

Pleasant

16 Mar 2024

Cristian

To be avoided, poor quality for the cost

A declining hotel, with dated facilities, clearly going down quality. Check in was terribly slow lasting about 25 min.
The bathrooms have no ventilation whatsoever, not even a fan, leaking shower cap, poor and expensive breakfast, with the regiular ham stinking sour probably expired did t dare tasting, very hot on the hallways on the 8th floor with no air. We had 2 rooms and in one of them we saw a cockroach in the bathroom.a deteriorating property im urgent need for a revamp in some areas.

Friends_and_family Family

8/10

Excellent

28 Jan 2024

Alison

Well located and comfortable hotel with friendly staff. Spacious rooms, although could do with some additional soundproofing. Hotel was not busy, despite the price for the room which seems to be linked to brand rather than occupancy - may try some of the other options in the area next time. The lobby bar is underutilised / could do with a more inviting set up.

Leisure Self

6/10

Pleasant

06 Jan 2024

Juan

Highs and Lows

Location and room was very good. However, the hotel has a number of flaws that affect overall experience. First of all, AC system doesnt work to the right tenperature. It is a recurrent issue that always happen in this hotel and is specially disturbing in cold days. Having said that the maintenance attention is substandard. After reviewing the AC of our room and determining that was not working, no action was taken. Reception also ignored the issue and only after 2 reminders the sent a warmer to our room. In order to be able to sleep with a non working AC machine, you need to simply switch off power from the main power control. It has happened to us before in this hotel and also what maintenance team also suggest. Nothing that you expect in a high standard place ( TV commanders were not working because of lack of batteries…etc All tech elements clearly neglected).

Moreover, in a previous stay you could notice that reception service was atended by Junior staff. They ignored the room calls several times on purpose as they were “busy”. When complaint was made they were just not very educated and it was obvious they were trainees.

Overall, the hotel, location, cleanliness and quality of beds … is very good, amazing, but they are other important elements that are substandard for this level of pricing.
As a reference, we also attended the new years gala in the same hotel (at 350 euros/head) and our assesment is similar…. Highs and lows.

10/10

Exceptional

16 Dec 2023

Bora

Excellent rooms, great terrace bar with views of the city, excellent staff all over

Leisure Family

10/10

Exceptional

20 Nov 2023

Johanna

Wonderful hotel in Bilbao

Wonderful hotel centrally located and well priced. Rooftop terrace bar was a treat for both light food and drinks. The doormen, reception, housekeeping, catering staff could not have been more attentive to our needs. A special mention must go to Joanne and her colleagues on Reception who worked so hard to get us wonderful restaurant bookings at short notice. We definitely recommend this hotel.

Friends_and_family Friends

8/10

Excellent

06 Nov 2023

Jose

Location and friendly staff.
Stairs to enter the hotel still an issue when arriving with luggage. Small lift problematic when busy.
Price of 25E for buffet breakfast very high compared to other hotels we have stayed in.

Leisure

8/10

Excellent

28 Oct 2023

Susan

Very central to a lovely vibrant but small city. Shame there was no kettle , for a Marriot hotel, in the room. Very convenient to visit the Guggenheim gallery.

Leisure Partner

10/10

Exceptional

26 Oct 2023

Coraly

Near everything

Leisure Friends

6/10

Pleasant

08 Oct 2023

Mohsen

Hotel is very good but they have problem with Air Conditioner all over the hotel and room are very hot and they can’t fix for two days

Business_and_leisure Family

8/10

Excellent

25 Sep 2023

Lilly

Concierge was fantastic! She went out of her way to assist with a baggage problem and room. Front desk staff were not friendly.

8/10

Excellent

20 Sep 2023

Excellent location, nice roof-top bar, no air-con.

The hotel is in a good location for the modern centre of Bilbao and the roof-top bar is a good feature, although a little expensive (€8 for a beer).
The air conditioning was not working throughout our stay and I have heard from people who stayed at other times that this was not a one-off.

Business

8/10

Excellent

19 Sep 2023

Michael

Air conditioning was malfunctioning. Could not cool the room below 22c. When I complained they admitted there was a problem affecting the whole building but offered no compensation or other action.
WiFi was not working. When I complained they admitted there was a problem with new iPhones but, as with AC, offered no compensation or other action.

Partner

8/10

Excellent

18 Sep 2023

Laura

For the most part, I enjoyed my stay here. The staff were all very kind and helpful and the rooms were clean. The hotel is in a very convenient location to walk around Bilbao. However, I would not stay again for a business trip - the WiFi was so bad that most websites would not load and frequently the signal was so weak I could not even connect to the WiFi. I could not complete my work while here. But if you do not need the internet, then I would recommend!

Business

4/10

Poor

12 Sep 2023

David

Nice hotel friendly staff and pleasant high quality room. However AC not working and hasn’t been for a while according to staff. Rooms unbearably hot. No fans even. Why weren’t booked guests warned? Poor

Leisure Partner

6/10

Pleasant

07 Sep 2023

Wadid

You can pretty much walk everywhere in the city. A little upsetting because it was so hot and the air conditioner in the whole building doesn’t work. When we arrived on Sept 5 we were told it would be fixed by September 6 and nothing was done! Rooms are like a heat box! Finally was able to request a fan for the room so at least we can sleep! Waking up sweaty is horrible! They need to fix that issue. I feel I should have been compensated in some way! They didn’t even tell you that it wasn’t working they just have an answer for everything.

Leisure Partner

10/10

Exceptional

04 Sep 2023

Parag

Bilbao city visit

Family weekend break to a wonderful city full of surprises.

Friends_and_family Family

8/10

Excellent

13 Aug 2023

Celina

Great hotel very well located! Staff and personnel were amazing and helpful! Qe had an issue with the A/C but the staff was helpful and accommodating and also gave us compliments for our trouble.

Would recommend to stay here to be able to visit Bilbao in a practical way since its close in walking distance to everything!

Leisure Partner

10/10

Exceptional

03 Aug 2023

Alberto

Céntrico y cómodo. Buffet del desayuno fue bueno.

Leisure Family

10/10

Exceptional

16 Jul 2023

Laura Rebecca

Lovely hotel. Gluten free options at buffet. Great staff.

Leisure Family

6/10

Pleasant

26 Jun 2023

ANGELA

Overpriced and out of date

Service in bar while waiting for room was shocking, got acknowledged twice but no service, two staff only customers
Went to roof terrace, again terrible service, ordered a 2nd beer when half way down mojito didn’t come until we’re on way out to pay, so refused it, again more staff than customers.
Tiles in shower were mouldy, one side of bed was on way to collapsing, drinks table did not get wiped of marks in 3 days
Only 3 very small lifts which was not sufficient for number of rooms but one was out of order for most of stay
This hotel seems to think it is something special by extortionate prices charged for stay and in bars, but it is way past its best

Partner

8/10

Excellent

08 Jun 2023

Elizabeth

The check in. We had to queue twice for a good period of time. We were led to believe we had checked in early in the morning with our passports etc taken. We were told we could leave our luggage and just collect our keys in the afternoon. After queueing again a demand was made for our passports again which were in our luggage. Eventually after checking again by the receptionist we were given our keys. Made to feel we were trying to gain access to rooms that were not ours.

8/10

Excellent

19 Apr 2023

Michalis

Wonderful service

Outstanding service, location and rooms. We would definitely go back.
Breakfast expensive but good quality and excellent service.
Mini bar prices not available in the room. Paid €6 for a coke.
Complimentary water was not provided consistently nor in enough quantity. We got in total 1L for 5 nights of stay between 3 of us!

Friends_and_family Family

10/10

Exceptional

27 Nov 2022

Gregory

Great hotel, great location

Leisure Family

8/10

Excellent

02 Nov 2022

cherry

I cannot control my room temperature. Sheets and pillows are excellent. I had a really bad view.

Leisure Family

8/10

Excellent

25 Sep 2022

Shirley

Great hotel and location is very central. Seems like hotel staff is pretty limited and wifi doesn’t work other than these, all is good

Leisure Friends

10/10

Exceptional

25 Jul 2022

Stephan

Close to everything. Rooftop terrace with nibbles and drinks (and sweet, classic funk music) gave this bar flavour!

Leisure Partner

8/10

Excellent

13 Jul 2022

David

Great location and very friendly staff - roof top bar is a must. Decor and furnishings looking a little dated now

10/10

Exceptional

06 Jul 2022

Valerie

Great stay here

Leisure Family_with_children

8/10

Excellent

05 Jul 2022

Francesc

Walkable and best terrace in town.

Business Self

10/10

Exceptional

29 Jun 2022

roberto

Great 6 days in Bilbao

Best place to stay in Bilbao, our decision to book this Hotel was the right one. Great service , and perfect location.

Partner

10/10

Exceptional

27 Jun 2022

Mary

Stylish hotel in a central location.

Very comfortable room if a bit cramped. As it was a 1-night stay that was not our main concern in booking. The room was clean and stylish, and the breakfast buffet was the best we've encountered in Spain. Service was welcoming and helpful. Nice neighborhood and easy to visit museums, dine, catch a train or pickup a rental car by foot (we did all of these). A bit awkward approach as reception is down a flight of stairs and elevator stops a few steps higher(?).

Partner

10/10

Exceptional

23 Jun 2022

Jay

Amaia at front desk was most helpful helping us track lost luggage during first stay. During 2nd stay ac not working and diff front desk immediately moved us to better room. All examples of outstanding customer service.

Leisure Partner

10/10

Exceptional

03 Jun 2022

Debra

This was our anniversary and we were made to feel special.

Leisure Partner

10/10

Exceptional

25 Mar 2022

Maria

Muy bien ubicado, muy limpio, personal muy agradable y atento.

Leisure Self

10/10

Exceptional

21 Mar 2022

Jessica

Everything was perfect, the facility, service, location, price. Wonderful stay

10/10

Exceptional

21 Feb 2022

ROBERT

Excellent hotel in the heart of Bilbao

I had a wonderful and excellent stay at the Ercilla. Hotel is in a great location however there are 2 things that did bother me. I was surprised that a Marriott Autograph Collection Hotel did not have CNN on their cable tv. Second thing that bothered me was the entire hotel had the scent of cheap after shave...I really thought initially that the bellman was wearing bad after shave to later realize that this is the scent that is sprayed throughout the hotel.

Self

10/10

Exceptional

08 Nov 2021

ciaran

Superb breakfast

Excellent well located hotel with friendly staff. The breakfast was suberb and available to 1pm so nice lie in.

Partner

8/10

Excellent

02 Oct 2021

Teresa

Good hotel, excellent location

Friends_and_family Friends

10/10

Exceptional

13 Sep 2021

John

Stayed before. Will stay again.

Friends_and_family Friends

8/10

Excellent

03 Sep 2021

Jessica

Good location

Friends_and_family Family

10/10

Exceptional

05 Aug 2021

Verified traveler

Great for solo trips

Quiet, comfortable, clean room, a tiny small but enough for a solo trip for relaxation. Only missed having a room view but then head to the rooftop terrace and you’ll get a wonderful view of the city with nice drinks and food

Self

10/10

Exceptional

17 Jul 2021

Verified traveler

The only complaint is the lack of good handicap access. There are multiple stairs to reach the lobby and restaurant. Otherwise, very pleasant stay. Great breakfast.

Leisure Self

10/10

Exceptional

03 Nov 2019

Verified traveler

Very central and easy to locate.
Room excellent and well equipped

Leisure Partner

10/10

Exceptional

18 Oct 2019

JOHN

Very aleek and comfortable Loved the elegant lobby bar.

Leisure Family

8/10

Excellent

12 Oct 2019

Verified traveler

Well located, and staff very professional. Hotel requires a freshen up, and the room service food was ordinary.

Leisure Friends

10/10

Exceptional

09 Oct 2019

brent

great location
reception people very helpful
restaurant very good

Leisure Self

10/10

Exceptional

04 Oct 2019

Verified traveler

We were upgraded from a standard room to superior. It was very large (full size couch; chair; bar area; large bathroom; and large bed). Very nice.

Leisure Partner

8/10

Excellent

25 Sep 2019

Verified traveler

Staff were very attentive and helpful and hotel was in a good location.Rooms were a little bit shabby.

Leisure

6/10

Pleasant

22 Sep 2019

Verified traveler

The lobby and bar are up to date modern and well organized. The room was large and so was the bathroom. The bathroom is old and the shower grout has black mold in many places. The twin beds felt large - more like doubles which was nice but the box spring or bottom mattress was extremely noisy and made lots of loud cracking noises. Sheets and pillows were clean, freshly cleaned and soft. The AC worked very well to make the room temp comfortable.

The parking was not fun since the staff told me I needed to reserve parking. That is not something I have often heard to do and we were not advised when reserving the hote. As a result, we had to park two blocks away. Good thing the bellhops took our luggage before I drove to park.

The bell hop was super nice and attentive. Have us tips and suggested options. This is quite the opposite of the check-in clerk. She was not happy with her job from the frown on her face. She never smiled and not very welcoming. I would say she needs to look for a job where she does not interact with people.
The location of the hotel is central to activities and lots of foot traffic.

Leisure Partner

8/10

Excellent

20 Sep 2019

Bruce

The Hotel Ercilla is within easy walking distance to The Guggenheim and the Casco Viejo. Being on the 12th floor, we found the people accessing the rooftop bar a little noisy earlier on, but the noise diminished as the it got later. The staff was very pleasant and helpful.

Friends_and_family Friends

10/10

Exceptional

18 Sep 2019

Verified traveler

All aspects of our stay for two nights were excellent. We look forward to returning next year.

Leisure Family

6/10

Pleasant

13 Sep 2019

Verified traveler

Dark bed lighting, lots of ceiling lights, but none for reading in bed. Air con too hot if off n cold if running.

Leisure Partner

10/10

Exceptional

05 Sep 2019

Robert

Everything is nice. Would be hard to saying was not excellent

Friends_and_family Friends

10/10

Exceptional

01 Aug 2019

Kara

Spacious room with sitting area, nice bathroom with tub and separate shower. Mini-bar was there, but not working in my room—perfect location in Bilbao—walkable to everything.

Leisure Self

10/10

Exceptional

30 Jul 2019

A.M.E

Handy location.

Always good to stay here. Location for the airport bus is a bonus. Local area is good for bars.

Partner

10/10

Exceptional

28 Jul 2019

Kara