Axel Bilbao Only Adults (duplicated with 1040341)

4/10

Poor

20 Jul 2026

Emre

I stayed at this hotel for 3 nights back in November 2025 and had a very pleasant experience. My room was on the 1st floor, and I didn't face any issues with noise, bad odors, or anything similar.
Based on my satisfaction from that stay, I decided to book this hotel again. However, this time—perhaps because I stayed on the top floor—it was a disappointing experience. There was noise, an unpleasant smell coming from the bathroom, and a buzzing/humming sound from the electrical panel. I informed the reception about these issues, but they simply mentioned it was a known situation and said they would try to help.
Unfortunately, I was not satisfied with my stay this time.

Self

8/10

Excellent

19 Jul 2026

Amer

Clean room, comfortable bed and nice bathroom. Friendly staff, nice breakfast . Location is ideal…

8/10

Excellent

15 Jul 2026

Jonathan

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Partner

4/10

Poor

12 Jul 2026

Nicholas

The room smelled terrible like sewage. Tried to switch rooms but it had to be at certain times which conflicted with tours i had booked.

Partner

10/10

Exceptional

09 Jul 2026

Dan

Nice hotel, very clean and well taken care of.

Partner

8/10

Excellent

09 Jul 2026

Jeremy

The hotel is centrally located only a few minutes walk from the Bilbao train station on the edge of the old town. The room was spacious but I’d caution that it’s an open plan design meaning that there’s not much separation between the sleeping area and the bathroom area. The pool was small but was very popular nonetheless and the rooftop bar/pool area had great views of the river and Bilbao. Bed was also very comfortable.

Partner

8/10

Excellent

04 Jul 2026

Amer

The staff is what I like best about this hotel. They are very friendly and are always ready to help. The design of the hotel is minimalist but very functional. Bathrooms are great and beds are comfortable. Conveniently located next to the old town with a beautiful view over the river. Definitely will stay here again!

Family

10/10

Exceptional

04 Jul 2026

Richard

Quiet rooms. Modern but not fussy decor. Fantastic location. If you are able-bodied, all major attractions are within walking distance. Excellent buffet breakfast. Welcoming staff. No kids. 10’s, 10’s, 10’s across the board!

Self

10/10

Exceptional

03 Jul 2026

Jane

I’m a solo traveler, which is important to note in the feedback.
I checked in; was provided with a map and suggestions. Staff was friendly and helpful. The pool and balcony view was spectacular. Room was cleaned daily and perfectly. I needed a taxi early morning , they set it up. I even had staff inform when taxi arrived. I will come back!!

Self

8/10

Excellent

03 Jul 2026

Anant

Clean room, good breakfast (but it’s not complimentary, so be careful), friendly staff. The pool was underwhelming though, and the rooftop bar was missing many drinks on it’s menu.

10/10

Exceptional

20 Jun 2026

Ana Paola

Muy limpio cómodo y buena vibra

Partner

10/10

Exceptional

19 Jun 2026

Christopher

This hotel exceeded my expectations and would be my choice if I'm back in Bilbao. Check-in was quick, with reception talking us through the spa, rooftop pool and breakfast. The spa (jacuzzi, steam, sauna) was quiet and relaxing around 5pm, and the rooftop pool, while shallow, was great for cooling off - the high stools up there give a fantastic view over the city. The bar was well stocked with great cocktails, one of the best mojitos I've had.

The room was spacious and well-designed with good storage, a spacious shower, and a superb blackout curtain for sleep (only niggle: you need to open it to reach the storage and fridge). We faced the back of the building, but a mesh privacy curtain meant this wasn't an issue. Minibar items can be removed and the fridge used freely, just remember to restock before checkout.

Location was perfect - directly opposite the old town, close to all the best bars but with none of the noise. Felt very safe throughout. Highly recommend.

Partner

10/10

Exceptional

18 Jun 2026

Jennifer

Fabulous hotel. Clean comfy rooms. Knowledgeable and personable staff. We enjoyed the pool and the terrace bar. Highly recommend staying.

Partner

10/10

Exceptional

07 Jun 2026

VICTOR

El Hotel Axel está muy accessible a restaurantes y lugares de interés turístico. Es muy moderno y el personal es muy servicial.

Family

10/10

Exceptional

05 Jun 2026

Gavin

Great location, super friendly staff. Breakfast was really good, lots of choice and made to order coffee. Roof top pool and bar was a real bonus.

Partner

10/10

Exceptional

01 Jun 2026

alexander

Mustafa was outstanding and I really enjoyed being able to use the gym and spa. The rooftop deck was a really nice touch too! Great location to walk around to all the cool locations in the city too.

Self

10/10

Exceptional

27 May 2026

Sam

Good locatiin

10/10

Exceptional

25 May 2026

David

Lovely hotel across the river from the old town. Close to food market and cafes. Swimming pool and bar on roof top added bonus. Staff were all excellent.our room was very nice with large shower room. Will stay again when in Bilbao, 👍

Partner

8/10

Excellent

25 May 2026

John

Shame no evening meal offered in restaurant

Partner

10/10

Exceptional

16 May 2026

Róbert

The hotel is not far from the center, between two tram stops. The staff and the amenities are excellent. My room looked on another building, but at last there was no noise of the traffic. The only problem was that I couldn't change the AC, there was a constant cold airflow in the room. All in all, I had a pleasant time in lovely Bilbao.

Self

8/10

Excellent

16 May 2026

David

The overhead rain shower stopped working the 2nd day. And the outlet on the night stand next to the bed didn't work

Friends

10/10

Exceptional

12 May 2026

Hayley

The room and communal areas were spotless. We didnt use the spa or breakfast facilities so can't comment on those.
Our only regret was that we didn't go for a room with a view and had a room at the back which faced the wall and was a bit dark.
Also, would be great if the skybar was open a bit later and was a bit bigger as it did get crowded and the bar downstairs wasnt open.
Staff were friendly and helpful and the hotel has a fantastic location for exploring Bilbao.

Friends_and_family Friends

10/10

Exceptional

20 Apr 2026

Conor

Very nice hotel. Very central to everything with extremely friendly and helpful staff.

Friends_and_family Friends

10/10

Exceptional

17 Apr 2026

Michael

Amazing breakfast and very helpful and friendly staff who are always willing to help. Room was great and high standard.

Partner

10/10

Exceptional

08 Apr 2026

Lauren

Convenient area, clean room, friendly staff

Partner

10/10

Exceptional

05 Apr 2026

Anthony

Great location, relaxing spa clean rooms and excellent bilingual staff.

Partner

10/10

Exceptional

04 Apr 2026

Freddy

Located very close to the City Center. The hotel is clean, comfortable and the staff is always willing to help

10/10

Exceptional

22 Mar 2026

Ian

Lovely hotel with modern decor. Very clean and well maintained. Very friendly staff. Decent gym for a few days stay. Excellent breakfast selection.

Partner

10/10

Exceptional

21 Mar 2026

Kristina Marie

This was my first time staying at an Axel Hotel and I loved everything about it. I felt so welcomed by everyone. The room was comfortable for sleep and remote work and the location was just right. I would highly recommend staying here!

Self

10/10

Exceptional

16 Mar 2026

Mike

We really enjoyed our stay at Axel Hotel in Bilboa. The location, staff, amenities and property were all excellent. We especially enjoyed the beautiful, extra large shower in our room. This was our first time staying at an Axel Hotel and will definitely look forward to staying with Axel again with our future travels.

Partner

10/10

Exceptional

16 Mar 2026

Mike

The location, atmosphere, staff and room amenities were all excellent. We loved the extra welcome touches and the beautiful shower in our suite. This was our first time staying at an Axel Hotel and we will look forward to doing so again as we travel to other cities.

Partner

10/10

Exceptional

13 Mar 2026

Eileen

I would absolutely stay here again and highly recommend it to anyone visiting Bilbao. From the moment you arrive, the atmosphere is warm, stylish, and welcoming. The staff are absolutely amazing - friendly, helpful, and always going the extra mile to make sure your stay is perfect. You really feel taken care of. The hotel itself is spotlessly clean, and every detail feels thoughtfully designed. The rooms are modern, comfortable, and beautifully decorated, with a creative touch that makes the whole place feel unique rather than just another hotel. What I loved most is the combination of style and comfort. It has a cool, vibrant energy while still being relaxing and cozy. After a long day exploring Bilbao, it’s the perfect place to come back to!

Self

8/10

Excellent

11 Mar 2026

Hilary

The building, location, room, staff and spa were all excellent. The only thing I would say is stay away from the bar. I was charged 17€ for one wine one beer and one coffee and not told the prices till after. It was the worst beer and wine I had all weekend. Really not nice at all. For comparison, the price for a wine in the most expensive restaurant I could find was €3. The quality of all local bar wines and beers was excellent. Overall tye place was great and I would definitely go again and recommend it to anyone but I wish I had known about the bar. Rooftop view of the city is incredible and well worth the extra steps to the top floor.

10/10

Exceptional

26 Feb 2026

Hannah

Everything was really nice, and the front of house staff were lovely

10/10

Exceptional

22 Feb 2026

Julie Ann

Sylish and Spacious room, exceptional clean and fantastic location

Friends

8/10

Excellent

19 Feb 2026

Mark

Great check in. Bed is very hard. The wellness centre not great you get 30 mins
Location is good

Partner

8/10

Excellent

14 Feb 2026

Jessica

Sandra was very helpful and kind.
Unfortunately, there were no sanitary towels available in the hotel and the shops opened at 9 am.

Leisure

10/10

Exceptional

02 Feb 2026

Michael

Clean room, amenities, location and friendly staff.

Leisure Partner

4/10

Poor

05 Jan 2026

Lai hoon

Food was ok, nothing special. Coffee and staffs are superb.

Leisure Self

10/10

Exceptional

01 Jan 2026

Yulexsy Tamara Lopez

El hotel muy bueno su personal excelente, muy cerca del casco viejo y de las principals attractions, muy recommended para pasar Unas magnificas vacaciones

Leisure Family

10/10

Exceptional

22 Dec 2025

victor

Excellent room, nice staff and great location

10/10

Exceptional

19 Dec 2025

Bruce

Very enjoyable and clean hotel. All staff were very friendly and helpful. It was situated in the perfect location. Will be back again next year. Thank you

Partner

10/10

Exceptional

17 Dec 2025

maria

Everything perfect

10/10

Exceptional

04 Dec 2025

Stefan

Great location and clean functional rooms. Really good spot

Leisure Self

10/10

Exceptional

19 Nov 2025

Jorge

Awesome

10/10

Exceptional

17 Nov 2025

Mark

This is 8 star hotel located Gugenheim Bilbao, Basque has elegant Spa. Besr healthy breakfast and Capuchinno in world i spent and grew-up in italian country Luz best Barista on globe
Rooms extremely comfortable. It is robbery ataying here at 100 eu a nigh
Tops is Roger Maria and Sandra at front desk All look like movie stars but are intelligent yet give best advice

Leisure Partner

10/10

Exceptional

14 Nov 2025

William

Great room - wonderful staff

10/10

Exceptional

14 Nov 2025

Emre

Everything was perfect

Self

10/10

Exceptional

29 Oct 2025

Dean

The room was clean and the maintenance staff were on hand every day to freshen the place up. The staff were extremely kind and helpful, and the location was great for getting into the old town or walking around the main areas of the city

Leisure Partner

10/10

Exceptional

27 Oct 2025

Catherine

Reception staff were excellent, Roger in particular was very helpful and knowledgeable. We chose not to have the breakfast but it looked very nice. The spa facilities and the roof top pool area were a really great added bonus.

Leisure Friends

10/10

Exceptional

25 Oct 2025

Ariel

We have really enjoyed the spa and sauna at the end of a long day walking around.

Leisure Partner

10/10

Exceptional

23 Oct 2025

David

Lovely spacious room, very comfortable. Attentive and friendly staff who were all very helpful. Good location, just a short walk over to old town with plenty of good restaurants nearby.

Self

10/10

Exceptional

23 Oct 2025

Mr Lindsay

Amazing hotel and staff. Immediate area is great and across the river is amazing.

Leisure Family

6/10

Pleasant

20 Oct 2025

Lori

The bed was extremely hard and uncomfortable, flat pillows. Had a difficult time sleeping. View out my junior suite was awful!
Staff at the desk was wonderful.

Leisure Self

10/10

Exceptional

19 Oct 2025

Alejandro

Great location to visit Bilbao. Riverfront and across from the Old Quarter. Walking distance to all the Pinxtos bars. 1 mile from the Guggenheim Museum, but the cable car is across the street. Breakfast is really good with Cava being poured. The gym is better than most hotels with free weights and pulley machine. The gym has its own shower and bathroom. Overall, great stay and location.

Leisure Partner

6/10

Pleasant

15 Oct 2025

Garrett

Extremely small pool area. Area around the hotel a bit dirty

Leisure Self

10/10

Exceptional

13 Oct 2025

Leslee

The staff was absolutely amazing and friendly! Would highly recommend this hotel based on staff alone! Great place to stay

Partner

10/10

Exceptional

12 Oct 2025

young

Hotel was new so everything was clean a big beautiful shower i loved it .Staff was so kind and knowledgeable about area it was so easy to go anywhere.we wanted go to St Sebatine staff was helping us to book the bus tickets too.I loved this hotel will recomand to everyone who visit Bibao Spain

Leisure Family

10/10

Exceptional

11 Oct 2025

Niclas

Excellent location and great friendly staff.

Leisure Partner

10/10

Exceptional

09 Oct 2025

Brian

Brilliant hotel. Staff were very welcoming and friendly and rooms were immaculately clean. Spa area was good as the weather was too bad to sit on the roof pool area. Breakfast was great.

10/10

Exceptional

08 Oct 2025

evelyn

centrally located but limited dinner options except going into the old town. with that said the hotel is right across the bridge from the old town so super convenient

10/10

Exceptional

28 Sep 2025

Daniel

An absolutely brilliant hotel. The staff were so lovely. The hotel is really modern and chilled. Best shower and beds. Location is spectacular. Couldn't be better. Booking an Apex hotel again. They were great. And Bilbao. What a city

Friends_and_family Friends

8/10

Excellent

28 Sep 2025

Jonathan

Nice hotel close to old town

The staff were amazing and the hotel very nice, close to old town. My only 2 negatives were the breakfast wasn't great - eggs were very wet / inedible and selection not very good, and the bathroom design is really weird, so you can see your partner showering / hear them using the toilet (no door!), which gives lack of privacy. Otherwise a pleasant stay.

Partner

10/10

Exceptional

13 Sep 2025

Shannon

Wonderful hotel

Fantastic hotel! The room was beautiful and clean, the staff were helpful and friendly. Great proximity to the old town, the market, restaurants, and public transportation. Roof top pool and bar was excellent - would definitely recommend!

Partner

4/10

Poor

12 Sep 2025

Cleon

There was a nasty odor in the room thoughout our stay. The staff was informed . And they attempted to fix by pouring chemials in the shower drain but it did not help.

Partner

10/10

Exceptional

11 Sep 2025

Neil

Lovely modern hotel with pleasant staff. Includes spa, gym and rooftop pool. Breakfast very good. Absolutely spotless throughout.

Self

10/10

Exceptional

11 Sep 2025

Tania

Awesome location, spacious rooms, great river views.

8/10

Excellent

11 Sep 2025

Rémi

The building enjoys an excellent location, \"on the river\". It is clearly new. Maybe a bar would make it even more pleasant and a larger gym

10/10

Exceptional

06 Sep 2025

Judith

I felt quite welcome by Sandra at check in and very safe during my stay. Breakfast buffet and coffee service was very good. Walkable to all of the sites but the tram from Ribera Market was a good alternative to the Guggenheim in the rain. The room with a view of the Nervion River was worth the rate. I will look for other Axel Hotels in cities I visit in the future. Highly recommended!

Leisure Self

10/10

Exceptional

04 Sep 2025

Amresh

A lovely hotel. Very close to the old town. Great roof bar and a cute pool (unheated). No children in the hotel. Excellent breakfast. Highly recommended.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Salem

Great spot

6/10

Pleasant

30 Aug 2025

Verified traveler

New and clean but would not stay again

Room was new and clean
However the room design is a bit odd. Bathroom has no door (a curtain), shower has a see through glass (no privacy), and shower area shape makes it too large, wasting space and making the rest of the room too small.
Bed was quite uncomfortable - even if new - and so were the pillows (both me and my wife woke up sore)
Location is central and easy to walk to the old town, but the neighbourhood and area where the hotel actually is (and behind the hotel) made us feel quite unsafe (to the point we took Ubers rather than walking a few times).

Partner

10/10

Exceptional

26 Aug 2025

Patricia

Loved the quiet location out of city center, yet still close to the more bohemian side of Bilbao. We thoroughly enjoyed it!

Leisure Partner

10/10

Exceptional

25 Aug 2025

Donna Mary

Amazing location and great staff

Leisure Partner

8/10

Excellent

13 Aug 2025

Fiona

We stayed for 2 nights at Axel Bilbao. Room was nice and spacious, especially liked the large shower. Location was convenient just across the bridge from old town. However, the streets right behind the hotel up the hill was sketch and didn’t feel as safe to walk according to taxi driver and we saw some fights break out among locals.

Leisure Partner

10/10

Exceptional

04 Aug 2025

Peter

Really lovely hotel on the edge of old town in Bilbao

Leisure Partner

10/10

Exceptional

23 Jul 2025

Emma

A lovely newly build hotel we had a wonderful 4 nights there

Leisure Partner

8/10

Excellent

23 Jul 2025

Vlastimil

Unpleasant smell in the room, bathroom not cleaned properly,

Self

4/10

Poor

14 Jul 2025

amar

Nothing to write home about

Unfriendly staff...they really dont want to be there

Partner

10/10

Exceptional

07 Jul 2025

Olivia

Lovely stay, great location!

The hotel staff were super nice, especially on reception, always happy to give directions or a recommendation. The room is nice, we had a lovely gesture on one of our birthdays, when chocolates and a free drinks token for the both of us at sky bar was left, what a lovely touch!
Not many sun loungers by the pool but is only a roof terrace to be fair. Only other feedback is that the hanging situation is a smidge impractical if you are a lady and bring lots of dresses. You need to move the tea and coffee station for your clothes to actually hang. That feature is more aesthetic than practical. Otherwise the hotel is lovely, with good facilities and lush location next to the old town.

Partner

10/10

Exceptional

05 Jul 2025

Robert

Cool place. Conveniently located. Spa benefits were nice.

Leisure Friends

10/10

Exceptional

02 Jul 2025

vanessa

Great location for the old town. New and clean. Would stay again and look for this hotel group in other parts of Spain.

Leisure Friends

4/10

Poor

29 Jun 2025

Rene

Smelly room.

10/10

Exceptional

29 Jun 2025

Andrew

Perfect location. Comfortable and quiet

4/10

Poor

25 Jun 2025

Elizabeth

Location was good- you could walk to the old city very easily. The pool is very small and there are no towels or umbrellas for shade. The bar at night is non existent- no scene or vibe . One sink in bathroom and no counter space for make up etc. bed was clean. I wouldn’t stay here again.

Leisure

10/10

Exceptional

22 Jun 2025

Rashmee

Amazing- beautiful, pristine, and a great neighborhood.

Business_and_leisure Self

8/10

Excellent

19 Jun 2025

Leonard J

Lovely new hotel with friendly and helpful staff. The only downside was the toilet in the room. There is a gap all around the door so no sound privacy should you need to go to the loo and your partner is in the room.

Partner

10/10

Exceptional

16 Jun 2025

Ian

Breakfast is extra, but well worth it. Roof top pool is small. Gym well equipped. Disappointed that bar closes at 9pm.

Leisure Partner

10/10

Exceptional

15 Jun 2025

Zena

The hotel was fantastic! Staff were friendly, everything was spotless and had a nice new feeling. Bed was really comfy and great pillows. Good location, easy to walk everywhere.

Partner

10/10

Exceptional

15 Jun 2025

Tanleidys

The turkish bath was amazing, the staff welcoming, the rooms were very clean the bed was comfortable and the hotel was quiet. The food was superb. Everything was great.

Leisure Partner

10/10

Exceptional

08 Jun 2025

Pablo

Gente muy amable todo el tiempo.
El mantenimiento y limpieza de la habitación super bien.
En general una experiencia muy buena, la ubicación es fantástica.

Leisure Partner

8/10

Excellent

07 Jun 2025

craig

Very convenient location. Room was nice but a few complaints about the design. The shower and bath enclosure is 100% glass. Mostly frosted but one clear panel directly adjacent to bed into shower and sink area so zero privacy from room. Entry to bath has clear frameless glass panel you walk through and seemed unsafe… easy to accidentally walk into glass wall with edge being frameless especially in the dark. Bar in lobby was never open except for breakfast. Alternate bar on roof had very little shade and limited open hours. But plenty of places to walk to and eat/drink nearby.

Leisure Partner

8/10

Excellent

04 Jun 2025

Robert

A nice hotel in a great location

10/10

Exceptional

02 Jun 2025

Anthony

I’m could not fault the hotel. Beautiful rooms, friendly and very helpful staff, perfect location for exploring Bilbao. Old Town just across the bridge and then only a 5-10 minute walk to the main shopping area. Couldn’t be more perfect. Will definitely stay again.

Leisure Partner

8/10

Excellent

02 Jun 2025

Neil

There is no nearby parking garage

Parking was far away and a challenging drive to reach! The hotel was very nice but some small things…there is no place in the bathroom for counter space. It is weird that a new hotel would be designed that way. Other than the parking it was a very nice stay!

Partner

10/10

Exceptional

25 May 2025

Christopher

Overall good experience.

Leisure

10/10

Exceptional

22 May 2025

Carly

10 star hotel!

If I could give this hotel 10 stars, I would! It was amazing! The room was spacious and very comfortable. The hotel and room were very clean and everything was so new and fresh.
The staff were very friendly and allowed us to check in early which was really appreciated.
It's in a very convenient location, close to the market and walking distance to lots of the sites, bars and restaurants.

Partner

6/10

Pleasant

21 May 2025

Iain

It was in a good location and very clean.

Partner

10/10

Exceptional

05 May 2025

kENNETH-rOY

The hotel was exceptional. The breakfast buffet was incomparable to anything but the Paradors where we have stayed in the past. The location is convenient beyond expectations for its proximity to the old city. Thsi hotel is to be recommended unhesitatingly.

Leisure Partner

10/10

Exceptional

04 May 2025

James

Very good hotel in an excellent location close to the old town.

Partner