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Sercotel Ayala

Vizcaya - Bilbao · Spain

Canciller Ayala, 3View location

9.2/10Excellent630 Reviews
Cleanliness9.6/109.6
Service9.4/109.4
Comfort9.0/109.0
Condition9.4/109.4
Amenities8.8/108.8
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  • Sustainability certification
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Sercotel Ayala

The Sercotel Ayala hotel boasts an unbeatable location in the center of Bilbao, a 5-minute walk from the Abando metro station and Bilbao train station, as well as just over 1km from the Guggenheim Museum.

Contemporary, modern and very elegant in style, all its rooms offer air conditioning, heating, satellite TV, minibar, safe box and desk. The reception is open 24 hours a day and the hotel has free Wi-Fi in its facilities, laundry service.

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With a stay at Sercotel Ayala Bilbao, you'll be centrally located in Bilbao, a 3-minute drive from Guggenheim Museum Bilbao and 6 minutes from San Mames Stadium. This hotel is 12.4 mi (20 km) from Port of Bilbao and 0.1 mi (0.1 km) from Ensanche.

Make yourself at home in one of the 61 individually decorated guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature bidets and hair dryers.

Conveniences include phones, as well as safes and desks. Featured amenities include express check-out, a 24-hour front desk, and multilingual staff.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 2:30 PM
Check-in until anytime
Check-out until 12:00 PM

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Parking height restrictions apply Minimum guest age is 18 Caters to adults only Professional property host/manager Ecostars Pets allowed Pet max weight (per pet) in kg is 20 Pet max weight (per pet) in lb is 44 Only dogs and cats are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • Guests under 18 years old are not permitted at this adults-only property.
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
    • Parking height restrictions apply.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
    • This property accepts credit cards and cash
    • Safety features at this property include a fire extinguisher
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 20 per person
    • Nearby parking fee: EUR 20 per day(492 ft away; open 24 hours)
    • Pet fee: EUR 25 per pet, per day
    • Service animals are exempt from fees
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    French

    Spanish

Nearby attractions

Ensanche 0.1 km / 0.1 mi
Church of the Sacred Heart 0.1 km / 0.1 mi
Gran Casino Bilbao 0.2 km / 0.1 mi
Palacio de la Diputación Foral de Vizcaya 0.4 km / 0.3 mi
Parroquia de San Vicente Martir de Abando 0.4 km / 0.3 mi
Galeria Venus 0.4 km / 0.3 mi
Arriaga Theater 0.6 km / 0.4 mi
Bay of Biscay 0.6 km / 0.4 mi
Plaza Moyua 0.6 km / 0.4 mi
San Nicolas Church 0.6 km / 0.4 mi
Plaza Zabálburu 0.7 km / 0.4 mi
Bilbao City Hall 0.7 km / 0.4 mi
Galeria Bay Salt 0.7 km / 0.4 mi
Plaza Nueva 0.7 km / 0.4 mi
Chavarri Palace 0.7 km / 0.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2019
  • Total number of rooms: 61
  • Number of floors (main building): 8
  • Single rooms: 7
  • Double rooms: 47
  • Junior suites: 1
  • Superior rooms: 5
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Show 39 more facilities & services
  • Visa
  • Maestro
  • Visa Electrón
  • EuroCard
  • Euro 6000
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Harbour
  • Beach
  • Wheelchair-accessible
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Mobile phone coverage
  • Wi-fi
  • Laundry serviceExtra charge
  • Multilingual staff
  • Air conditioning in public areas
  • Fireplace
  • Smoke detector
  • Hotel safe
  • Lift access
  • Luggage room
  • Library
  • Towels and bed linen
  • Highchairs
  • Air conditioning in Restaurant
  • Breakfast room
  • Meeting room: 1
  • Photocopier
  • Ecostars ESG AI
  • Breakfast buffet
  • Early Check-inExtra charge
  • Identification card at arrival
  • Non-smoking establishment
  • Minimum check-in age: 18
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Sercotel Ayala

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE WITH DOUBLE BEDDOUBLE SINGLE USE • WITH DOUBLE BEDDUS.DB

    Photos are not available for this room type.

    Sercotel Ayala

    DOUBLE SINGLE USE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room BASICRoom • BASICROO.Z1

    Photos are not available for this room type.

    Sercotel Ayala

    Room BASIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.Z1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE CLASSICSINGLE • CLASSICSGL.AS

    Photos are not available for this room type.

    Sercotel Ayala

    SINGLE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE BASICDOUBLE • BASICDBL.Z1

    Photos are not available for this room type.

    Sercotel Ayala

    DOUBLE BASIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.Z1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIORDouble or Twin • SUPERIORDBT.SU-1

    Photos are not available for this room type.

    Sercotel Ayala

    Double or Twin SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIOR WITH VIEWSRoom • SUPERIOR WITH VIEWSROO.SU-WV

    Photos are not available for this room type.

    Sercotel Ayala

    Room SUPERIOR WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Sercotel Ayala

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSICDOUBLE • CLASSIC • 1 Bedroom • 21 m²DBL.AS
    DOUBLE CLASSICPhoto unavailable4 photos

    Sercotel Ayala

    DOUBLE CLASSIC

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 2–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS

    Room amenities

    • Soundproof room
    • Individually adjustable air conditioning
    • Make-up mirror
    • Desk
    • 220V power supply
    • Cot on demand
    • Wake-up service
    • Pillow menu
    • Wi-fi
    • Safe
    • Individually adjustable heating
    • Smoke detector
    • Minibar
    • TV
    • Direct dial telephone
    • Hairdryer
    • Housekeeping

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH DOUBLE BEDDOUBLE • SUPERIOR WITH DOUBLE BEDDBL.DB-SU

    Photos are not available for this room type.

    Sercotel Ayala

    DOUBLE SUPERIOR WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLASSICTWIN • CLASSICTWN.AS-2

    Photos are not available for this room type.

    Sercotel Ayala

    TWIN CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.AS-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE SUPERIORTRIPLE • SUPERIOR • 30 m²TPL.SU
    TRIPLE SUPERIORPhoto unavailable3 photos

    Sercotel Ayala

    TRIPLE SUPERIOR

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width, Single bed 80-130 width
    Room type
    TRIPLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.SU

    Room amenities

    • Smoke detector
    • Housekeeping
    • Soundproof room
    • Wi-fi
    • Individually adjustable air conditioning
    • TV
    • Hairdryer
    • Pillow menu
    • Wake-up service
    • Desk
    • Make-up mirror

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSICDOUBLE • CLASSICDBL.AS-1

    Photos are not available for this room type.

    Sercotel Ayala

    DOUBLE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SUPERIORSINGLE • SUPERIORSGL.SU

    Photos are not available for this room type.

    Sercotel Ayala

    SINGLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE SUPERIOR WITH AIR CONDITIONINGTRIPLE • SUPERIOR WITH AIR CONDITIONING • 1 Bedroom • 31 m²TPL.AC-SU
    TRIPLE SUPERIOR WITH AIR CONDITIONINGPhoto unavailable4 photos

    Sercotel Ayala

    TRIPLE SUPERIOR WITH AIR CONDITIONING

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    31 m²
    Occupancy
    Guests: 3–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width, Sofa bed
    Bedrooms
    1
    Room type
    TRIPLE
    View / characteristic
    SUPERIOR WITH AIR CONDITIONING

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.AC-SU

    Room amenities

    • Safe
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Minibar
    • Hairdryer
    • Soundproof room
    • Housekeeping
    • TV
    • Direct dial telephone
    • Smoke detector
    • Make-up mirror
    • Desk
    • 220V power supply
    • Pillow menu
    • Wake-up service
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Sercotel Ayala

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE SUPERIORTRIPLE • SUPERIOR • 30 m²TPL.SU-1
    TRIPLE SUPERIORPhoto unavailable3 photos

    Sercotel Ayala

    TRIPLE SUPERIOR

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 3–3 • Adults: max. 3 • Children: max. 0
    Bed setup
    Double bed 131-150 width, Single bed 80-130 width
    Room type
    TRIPLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.SU-1

    Room amenities

    • Smoke detector
    • Hairdryer
    • TV
    • Individually adjustable air conditioning
    • Wi-fi
    • Wake-up service
    • Pillow menu
    • Desk
    • Make-up mirror
    • Housekeeping
    • Soundproof room

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSIC DOUBLE BEDDOUBLE • CLASSIC DOUBLE BEDDBL.AS-DB

    Photos are not available for this room type.

    Sercotel Ayala

    DOUBLE CLASSIC DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    Sercotel Ayala

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLASSICTWIN • CLASSIC • 1 Bedroom • 21 m²TWN.AS-1
    TWIN CLASSICPhoto unavailable4 photos

    Sercotel Ayala

    TWIN CLASSIC

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.AS-1

    Room amenities

    • Cot on demand
    • 220V power supply
    • Direct dial telephone
    • Minibar
    • Individually adjustable heating
    • Safe

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CLASSICRoom • CLASSICROO.AS

    Photos are not available for this room type.

    Sercotel Ayala

    Room CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ECONOMYRoom • ECONOMYROO.EY

    Photos are not available for this room type.

    Sercotel Ayala

    Room ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE BASICSINGLE • BASICSGL.Z1-1

    Photos are not available for this room type.

    Sercotel Ayala

    SINGLE BASIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.Z1-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Sercotel Ayala

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE BASICDOUBLE SINGLE USE • BASIC • 10 m²DUS.Z1
    DOUBLE SINGLE USE BASICPhoto unavailable2 photos

    Sercotel Ayala

    DOUBLE SINGLE USE BASIC

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    10 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.Z1

    Room amenities

    • Soundproof room
    • Shower: 1
    • Bathroom: 1
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Minibar
    • TV
    • Hairdryer
    • Make-up mirror
    • Smoke detector
    • Housekeeping
    • Safe
    • Wi-fi
    • Wake-up service
    • Pillow menu
    • Desk

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE CLASSIC DOUBLE BEDDOUBLE SINGLE USE • CLASSIC DOUBLE BEDDUS.AS-DB

    Photos are not available for this room type.

    Sercotel Ayala

    DOUBLE SINGLE USE CLASSIC DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    CLASSIC DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.AS-DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
    DOUBLE STANDARDPhoto unavailable3 photos

    Sercotel Ayala

    DOUBLE STANDARD

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Cot on demand
    • Pillow menu
    • Make-up mirror
    • Smoke detector
    • Housekeeping
    • Soundproof room
    • Wake-up service
    • Wi-fi
    • Individually adjustable air conditioning
    • TV
    • Hairdryer
    • Desk

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE BASICDOUBLE • BASIC • 1 Bedroom • 14 m²DBL.Z1-1
    DOUBLE BASICPhoto unavailable2 photos

    Sercotel Ayala

    DOUBLE BASIC

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    14 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    BASIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.Z1-1

    Room amenities

    • Smoke detector
    • Make-up mirror
    • Desk
    • 220V power supply
    • Wake-up service
    • Wi-fi
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Minibar
    • TV
    • Direct dial telephone
    • Hairdryer
    • Housekeeping

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE CLASSICDOUBLE SINGLE USE • CLASSIC • 1 Bedroom • 21 m²DUS.AS
    DOUBLE SINGLE USE CLASSICPhoto unavailable4 photos

    Sercotel Ayala

    DOUBLE SINGLE USE CLASSIC

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.AS

    Room amenities

    • Direct dial telephone
    • Housekeeping
    • Soundproof room
    • Desk
    • 220V power supply
    • Cot on demand
    • Pillow menu
    • Wake-up service
    • Wi-fi
    • Safe
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Minibar
    • TV
    • Hairdryer
    • Smoke detector
    • Make-up mirror

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE SUPERIORTRIPLE • SUPERIOR • 1 Bedroom • 31 m²TPL.SU-3
    TRIPLE SUPERIORPhoto unavailable4 photos

    Sercotel Ayala

    TRIPLE SUPERIOR

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    31 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Sofa bed, Double bed 131-150 width
    Bedrooms
    1
    Room type
    TRIPLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.SU-3

    Room amenities

    • Individually adjustable heating
    • Hairdryer
    • Direct dial telephone
    • TV
    • Minibar
    • Individually adjustable air conditioning
    • Safe
    • Wi-fi
    • Wake-up service
    • Pillow menu
    • Cot on demand
    • 220V power supply
    • Desk
    • Make-up mirror
    • Smoke detector
    • Housekeeping
    • Soundproof room

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B

    Photos are not available for this room type.

    Sercotel Ayala

    Double or Twin TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE ECONOMYSINGLE • ECONOMYSGL.EY

    Photos are not available for this room type.

    Sercotel Ayala

    SINGLE ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CLASSICDouble or Twin • CLASSICDBT.AS

    Photos are not available for this room type.

    Sercotel Ayala

    Double or Twin CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST-1

    Photos are not available for this room type.

    Sercotel Ayala

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIORDouble or Twin • SUPERIOR • 27 m²DBT.SU
    Double or Twin SUPERIORPhoto unavailable5 photos

    Sercotel Ayala

    Double or Twin SUPERIOR

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.SU

    Room amenities

    • Cot on demand
    • Living room: 1
    • Safe
    • Individually adjustable heating
    • Minibar
    • Shower: 1
    • Bathroom: 1
    • Slippers
    • 220V power supply

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Sercotel Ayala

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH VIEWSDOUBLE • SUPERIOR WITH VIEWSDBL.SU-WV

    Photos are not available for this room type.

    Sercotel Ayala

    DOUBLE SUPERIOR WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH VIEWSRoom • WITH VIEWSROO.WV

    Photos are not available for this room type.

    Sercotel Ayala

    Room WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room INNERRoom • INNERROO.IN

    Photos are not available for this room type.

    Sercotel Ayala

    Room INNER

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    INNER

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.IN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE ONE BEDTRIPLE • ONE BEDTPL.1B

    Photos are not available for this room type.

    Sercotel Ayala

    TRIPLE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIORTWN.SU

    Photos are not available for this room type.

    Sercotel Ayala

    TWIN SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE SUPERIOR WITH DOUBLE BEDDOUBLE SINGLE USE • SUPERIOR WITH DOUBLE BEDDUS.DB-SU

    Photos are not available for this room type.

    Sercotel Ayala

    DOUBLE SINGLE USE SUPERIOR WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.DB-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE SUPERIOR WITH DOUBLE BEDTRIPLE • SUPERIOR WITH DOUBLE BEDTPL.DB-SU

    Photos are not available for this room type.

    Sercotel Ayala

    TRIPLE SUPERIOR WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.DB-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Sercotel Ayala

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE SUPERIORTRIPLE • SUPERIOR • 1 Bedroom • 31 m²TPL.SU-2
    TRIPLE SUPERIORPhoto unavailable4 photos

    Sercotel Ayala

    TRIPLE SUPERIOR

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    31 m²
    Occupancy
    Guests: 2–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Sofa bed, Double bed 131-150 width
    Bedrooms
    1
    Room type
    TRIPLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.SU-2

    Room amenities

    • Make-up mirror
    • Desk
    • 220V power supply
    • Cot on demand
    • Pillow menu
    • Wake-up service
    • Wi-fi
    • Soundproof room
    • Housekeeping
    • Smoke detector
    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Minibar
    • TV
    • Direct dial telephone
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLASSICTWIN • CLASSIC • 1 Bedroom • 21 m²TWN.AS
    TWIN CLASSICPhoto unavailable4 photos

    Sercotel Ayala

    TWIN CLASSIC

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 2–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.AS

    Room amenities

    • 220V power supply
    • Direct dial telephone
    • Minibar
    • Individually adjustable heating
    • Safe
    • Cot on demand

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE SUPERIORDOUBLE SINGLE USE • SUPERIOR • 27 m²DUS.SU
    DOUBLE SINGLE USE SUPERIORPhoto unavailable4 photos

    Sercotel Ayala

    DOUBLE SINGLE USE SUPERIOR

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.SU

    Room amenities

    • Shower: 1
    • Minibar
    • Slippers
    • Extra beds on demand
    • Cot on demand
    • Living room: 1
    • Individually adjustable heating
    • Safe
    • Bathroom: 1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Sercotel Ayala

9.2
Excellent
630 Reviews
Cleanliness
9.6 /10
Service
9.4 /10
Comfort
9.0 /10
Condition
9.4 /10
Amenities
8.8 /10
100 reviews shown
8/10
Excellent
27 Jul 2026
Victor
Nice little hotel in a great location but breakfast has room for improvement.
10/10
Exceptional
25 Jul 2026
Julian
Excellent location, very good breakfast and very nice staff
10/10
Exceptional
23 Jul 2026
David
The hotel was quite clean and comfortable ; a friendly helpful staff , and very close to the train station and old town.
Partner
8/10
Excellent
18 Jul 2026
Frédérique
Très bel endroit et bien placé. Dommage que le petit déjeuner soit assez cher pour une prix de chambre déjà élevé.
Partner
10/10
Exceptional
26 Jun 2026
John
Very convenient location near the railway station. Very clean room, not large but perfectly fine. Shower over the bath (screen did leak a bit). Clean towels daily if required.
Breakfast was good, €11 if booked the day before.
Easy 10 minutes walk to the airport bus stop.

10 minutes to the Old Town with plenty of restaurants
10/10
Exceptional
25 Jun 2026
Margaret
Very helpful and friendly staff. Convenient location. Clean and spacious room.
Friends_and_family Family
8/10
Excellent
09 Jun 2026
CAROLINA
Al frente del corte inglés a dos cuadras de Gran Vía
Good location
Self
10/10
Exceptional
09 Jun 2026
Timothy j
An excellent city hotel right near to just about everything. Ideal to walk into the old town, the more modern shopping area and also the rail and local transport
Partner
10/10
Exceptional
01 Jun 2026
Andrew
Fine hotel, very comfortable rooms and very good breakfast. Short walking to the centre. No bar facility would be the only negative, but plenty of options in short walking distance
Self
10/10
Exceptional
31 May 2026
Mario
Excellent petit déjeuner
10/10
Exceptional
26 May 2026
laurent
Tout était très propre, le personnel courtois, gentil et aidant
La chambre était très grande avec un balcon
Le déjeuner était très bien avec un très bon choix de nourriture
Friends_and_family Family
10/10
Exceptional
25 May 2026
Nathalie
Great location, good hotel for budget to mid range
Self
10/10
Exceptional
24 May 2026
Natalio
Very nice hotel, nice rooms and great staff
Friends_and_family Friends
8/10
Excellent
18 May 2026
Grant
Location was great for us and walkable to most places. Transportation was available to the best sites like museums so close to the train station, subway and buses. Breakfast was a zoo though. Too many people in too small a space. Rooms were small for my liking but we spent little time in it. No views in this busy part of the city to talk to.
Partner
10/10
Exceptional
18 May 2026
Julie
Staff
Partner
10/10
Exceptional
08 May 2026
Alvaro
Great experience and perfect location. The staff were very helpful, and the room was comfortable and very clean. Definitely recommended. I’ll stay here again on future trips to Bilbao.
Partner
10/10
Exceptional
08 May 2026
Rita
Breakfast was just ok.
8/10
Excellent
04 May 2026
Shaun Roy
The reception staff were helpful, room was clean. Good facilities. Convenient for central Bilbao. Breakfast a little underwhelming.
Self
10/10
Exceptional
08 Apr 2026
Indika Upendra
Great location. Staff is super nice
Self
10/10
Exceptional
04 Apr 2026
Brenda
Excellent location, easy check-in and welcoming staff. Nice touches in room (shower cap, extra toothbrushes, tissue pack). Beds were comfy and overall we slept very well at this hotel.
Friends_and_family Family
10/10
Exceptional
04 Apr 2026
PATRICIA
Perfect location
Friends_and_family Friends
10/10
Exceptional
25 Feb 2026
Peter
Our third stay. I always ask for the same room and they always deliver. Great sleep. Great staff
Partner
10/10
Exceptional
13 Feb 2026
Justin
Clean modern hotel with a great location
Partner
8/10
Excellent
30 Nov 2025
Louise
Very accommodating and helpful comfortable bed and good location
Partner
10/10
Exceptional
26 Nov 2025
Verified traveler
Staff was very nice, room was clean and refreshed daily. I asked for a hot water kettle and it was brought up 20 minutes later. Room ha individual AC/heating and blackout curtains that did keep the light out. They have a breakfast buffet which seems like a good deal at 11 euro (prepaid, regular 17) but I am not a breakfast person. Great location, too.
Leisure Self
10/10
Exceptional
10 Nov 2025
rogelio
Location staff and room were great .
Leisure Partner
10/10
Exceptional
26 Oct 2025
Mark A.
The hotel was in an excellent location for exploring the city either by foot or public transportation. The room was comfortable and met our needs.
Leisure Partner
10/10
Exceptional
13 Oct 2025
Yvonne
Lovely modern hotel in a good location close to the old town & train station. Good sized rooms, very clean & quiet, spotless bathroom. Very friendly & helpful staff. Would stay again.
Self
10/10
Exceptional
13 Oct 2025
Robert
Very near rail station and old town. The breakfast was very good for 11 euro's
10/10
Exceptional
08 Oct 2025
Alexander
A/C was fine as well the breakfast
Leisure
8/10
Excellent
05 Oct 2025
Niamh
The hotel was centrally located near the main shopping district and in walking distance of the main attractions of the city. Our room was modern and clean.
Leisure Partner
8/10
Excellent
04 Oct 2025
Dafna
The room was comfortable and clean and the staff is very kind and helpful. The hotel is in an excellent location, at a walking distance from many attractions. However, the hotel is not a typical 4 stars hotel. Many facilities as a bar, specious lobby or fitness room are missing. Overall we enjoyed our stay.
Leisure Partner
10/10
Exceptional
02 Oct 2025
Gurinder
Great hotel! Location is superb very close to the metro station, shopping centre and most attractions are walkable. Breakfast has a great selection of food & drinks. Staff very friendly and helpful. Would definitely stay here again
Self
8/10
Excellent
23 Sep 2025
Matthew
Well located hotel. Walkable to main areas. Nice and clean room.
Leisure Partner
10/10
Exceptional
23 Sep 2025
Niamh
Great hotel, very clean. Location is perfect for getting around Bilbao.
Partner
10/10
Exceptional
18 Sep 2025
Javier
Centrally Located, friendly staff, the breakfast had a variety of options. Great dinner options in the área.
Leisure Family
10/10
Exceptional
02 Sep 2025
Scott
Great place for the money
Leisure Partner
10/10
Exceptional
14 Aug 2025
Martin
Sercotel Ayala is in an excellent location being convenient for both the old town and other attractions such as the Guggenheim. Our room was spacious and very quiet despite facing the street. Pleasant staff. We didn’t have the hotel breakfast. Would happily stay again.
Partner
10/10
Exceptional
11 Aug 2025
James

Wonderful helpful staff

Very helpful friendly staff
Partner
10/10
Exceptional
09 Jul 2025
Ais
Fabulous location and room. Really enjoyed our stay!
Partner
10/10
Exceptional
02 Jul 2025
Nancy
Nice new hotel, city center. Close to shopping and restaurants. Clean, quiet room with nice bathroom.
Leisure Friends
10/10
Exceptional
17 Jun 2025
Peter

Excellent

Second time staying here. Asked for the same room, 606, as it was very quiet last time. 606 ready when we arrived. Receptionist sorted the AC to maximise cooling.
Modern, clean, a fridge and a safe.
Great location.
We will definitely be back!
Partner
8/10
Excellent
15 Jun 2025
Gillian
Fantastic hotel .very clean and in a good central location. Only issue we had was the window wouldn't shut properly which meant you could hear the traffic at night .we reported the issue which was not fixed but the hotel did move us to another room.would recommended this hotel
Partner
10/10
Exceptional
30 May 2025
Nicole
Our stay here was fantastic. The location, the staff the rooms and the cleanliness were exceptional. They also made my husband’s 60th birthday an unforgettable one with their own personal touch!
Partner
10/10
Exceptional
27 May 2025
Owen
Clean, friendly staff. Decent breakfast and a nice central location in Bilbao.

Having the room next to the staff door maybe wasn't ideal but there was only one morning when they were using it.
Leisure Self
10/10
Exceptional
25 May 2025
Fidel
Friendly staff, good breakfast, perfect location
Leisure Partner
10/10
Exceptional
17 May 2025
Antone
Great location and value
Leisure Self
10/10
Exceptional
10 May 2025
Antone
Close to everything and great staff.
Leisure Self
10/10
Exceptional
08 May 2025
Tula
I really enjoyed staying 5 nights in this property. First, it definitely was in a central location in a very walkable area. I love to walk, silo this location fit me well.
The room was adq
10/10
Exceptional
10 Apr 2025
david
Excellent location
Great beds
Clean hotel
Leisure Partner
10/10
Exceptional
23 Mar 2025
Mustafa
Bilbao’da en iyi fiat performans otellerinden. Temiz, banyosu güzel. Yönlendirdikleri otopark için 24 saate 5-6 Euro indirim kartı veriyorlar. Kahvaltı yeterli
Leisure Family
6/10
Pleasant
12 Mar 2025
Lynn

The good and the not-so-good

The good: very close to train station, comfortable rooms that are fairly spacious, comfortable bed. Staff at desk were very helpful and friendly.
The not-so-good: construction noise in the middle of the night, breakfast had good variety, but quality of some of food (very wet scrambled eggs and undercooked hard boiled eggs) was poor. They ran low on some items at 8am and that were not refilled timely. The breakfast room gentleman was friendly and helpful, but the lady who worked there on our second morning was not.
Partner
8/10
Excellent
21 Feb 2025
Bert

3 star hotel, it would get a 5.

Everything was OK. Felt more like a 3 star hotel than a 4 star.
Self
10/10
Exceptional
17 Feb 2025
gordon hugh
Great place..very clean and friendly staff..right in the middle of town .easy to walk everywhere
10/10
Exceptional
17 Jan 2025
John
I really enjoyed staying at this hotel. Everything was great.
Leisure Self
10/10
Exceptional
15 Jan 2025
Corey
This was my first time to Bilbao and Sercotel Ayala is a place I would return to in a heartbeat. Conveniently located, there's plenty to see within a 15 minute walk, and a multi-level shopping center just across the street is ideal to grab whatever you might need. The room was good sized, comfortable, and reasonably priced. Andrea (at the front desk) deserves special recognition for her outstanding efforts, helping with directions and giving very specific/helpful recommendations about the city and all it has to offer. There's plenty to see and do in Bilbao, and this hotel serves as a perfect \"base camp\" from which to explore!
Business_and_leisure Self
10/10
Exceptional
11 Jan 2025
Beverley

Nice Stay

Very pleasant staff. Good hotel in an excellent location. Good value.
Partner
10/10
Exceptional
06 Dec 2024
Simon
Great service from receptionist
Close proximities to most amenities
Partner
10/10
Exceptional
05 Dec 2024
Simon
Receptionist are most friendly and helpful
They can all speak English fairly well
It is close to all amenities
Partner
10/10
Exceptional
21 Nov 2024
Catherine

Great Location, comfortable no frills

The staff were very helpful with restaurant recommendations & directions. It’s right in centre of things so great for exploring. Clean & comfortable no frills hotel.
Friends_and_family Friends
10/10
Exceptional
30 Oct 2024
Carlos
I am currently traveling around Spain staying at many hotels and the front desk staff was so far the kindest and highly professional.
Leisure Partner
6/10
Pleasant
20 Oct 2024
Verified traveler

Meh

Meh.

A fine hotel - clean but with such little character. I don’t understand how this is a 4* hotel. Rooms were basic, small and had no character. But it is in a good location, clean and convenient.
Partner
8/10
Excellent
16 Oct 2024
Wouter
We waren erg tevreden met ons verblijf. Het ontbijt was uitstekend. Het personeel was erg vriendelijk, wat voor ons erg belangrijk was omdat dit in de rest van de stad absoluut niet het geval was.

Enige kleine minpuntje, was dat onze televisie niet naar behoren werkte. Er was een chromecastfunctionaliteit, maar die werkte niet met onze toestellen.
Leisure Partner
10/10
Exceptional
14 Oct 2024
patricia

Great stay

We arrived early by bus and the receptionist was able to get us into a room early. Room was small but adequate. The available room was a handicapped room and I can see how it would be adequate for a wheelchair user. Quiet stay
Partner
8/10
Excellent
12 Oct 2024
Bruce
Nice clean rooms
Leisure Partner
10/10
Exceptional
11 Oct 2024
Iveta
Very nice hotel in center of the city. Walking distance to shopping, dining, train station, metro, buses stops. Staff is very friendly and accommodating. Breakfast buffet had a satisfactory selection. Room was on a smaller size but well furnished and bed was very comfortable. Stayed in the hotel already twice and will stay again next time I visit the city.
Leisure Partner
8/10
Excellent
27 Sep 2024
Paul
This is a good business hotel. No real amenities, gym/bar etc but perfect location and really quiet and clean rooms. Would choose this hotel again if I travelled to Bilbao
Leisure
8/10
Excellent
22 Sep 2024
Monica
Great location
10/10
Exceptional
20 Sep 2024
Hector
Perfect location. Easy access from the train station and easy to walk to the old town.
Leisure Partner
6/10
Pleasant
17 Sep 2024
Ramon
Self service everything
Leisure
10/10
Exceptional
14 Sep 2024
Richard

Nice hotel

This is a very nice hotel situated close to everything interesting in Bilbao. My room was small, but it was good enough for my needs and it was clean. I would definitely stay here again.
Self
8/10
Excellent
13 Sep 2024
Mark Gordon
Very well located hotel right next to a major transport hub, but located on a quiet side street. Very friendly and helpful staff and a good breakfast. The only minor criticism is that there were some large silver industrial pipes/chimneys outside my window that were noisy enough to mean you had to keep the window shut, but this would only be an issue in a minority of the rooms. Overall, good hotel and decent value for money.
Leisure Friends
10/10
Exceptional
31 Aug 2024
Jose
Close to everything.
Nice clean bathroom
Leisure Partner
10/10
Exceptional
29 Aug 2024
Monika
We enjoyed the stay a lot - the hotel is very comfortable and convenient for both the train station and the city centre. The staff were friendly and accommodating. Good breakfast with very nice coffee.
Partner
8/10
Excellent
28 Aug 2024
Judith
Location not ideal for me but other reviewers say location great.

Staff very helpful.
Leisure Family
10/10
Exceptional
25 Aug 2024
Daniel
Excellent hotel. The staff is wonderful and always helpful with a smile. The room is very good. The area is perfect, close to everything
Partner
10/10
Exceptional
21 Aug 2024
Jane
Great location both close to the guggenheim and the old town. Very quiet and great blackout curtains for a good sleep.
Leisure Partner
10/10
Exceptional
15 Aug 2024
Claude
The room was very pleasant --- not too large, but so well organized and furnished that it worked like a large room. Comfortable bed. Very friendly and helpful staff. Central location. Definitely plan to stay here again when we return to Bilbao.
Only suggestion would be to provide a rubberized bath mat --- tub floor was a bit slippery, and tub walls were high.
Leisure Partner
10/10
Exceptional
06 Aug 2024
Marjorie
Perfecto
Leisure Self
8/10
Excellent
01 Aug 2024
Tracey
Lovely hotel but the area was not very nice.
Leisure Family
10/10
Exceptional
22 Jul 2024
Sarah
Fabulous stay. Perfect.
Business Self
10/10
Exceptional
19 Jul 2024
David Timothy
Great hotel in a central position. Staff were friendly and helpful. The rooms were clean and comfortable, would recommend.
Leisure Partner
10/10
Exceptional
13 Jul 2024
Irene
Good 4 star hotel located directly behind the main department store, shopping street and 2 mnt walk to train station. Hotel is very clean, modern with all amenities. It’s by no means luxurious, but a great choice for the area. Was offered a jr suite for 10 euro extra, well worth it, room was huge. The only negative was breakfast. A single staff member was nasty and ignored all requests. Many items were not replenished and options were bare.
Leisure Partner
10/10
Exceptional
13 Jul 2024
Alina
Great location near train station and a lot places to shopping and eat. Walking distances (20Minutes) to The Puppy, We arrived via train to Bilbao and walk to the hotel ( 2 minutes walking) with luggage breakfast was great for the cost. I will use this hotel again
Leisure Family
6/10
Pleasant
11 Jul 2024
Astrid

Soulless

Soulless hotel with no onsite parking
Partner
10/10
Exceptional
10 Jul 2024
Anne
This was a great hotel! Very clean and quiet and walking distance to many of the main sites.
Leisure Self
10/10
Exceptional
10 Jul 2024
Andrew
Excellent location to enjoy this amazing city
8/10
Excellent
07 Jul 2024
Mary
This was a comfortable central hotel. Breakfast was okay. The tortilla was good but the pastries were a little watery.
Leisure Partner
10/10
Exceptional
27 Jun 2024
Colin

Great Hotel

Very clean spacious room. Very comfortable. The location was perfect for exploring both the old and new parts of Bilbao.
Customer service at reception was excellent.
Partner
8/10
Excellent
23 Jun 2024
Stephen
comfortable and friendly hotel convenient for the city centre.
Self
10/10
Exceptional
22 Jun 2024
Andrew

Great location, friendly and modern

Nice, modern hotel in the city centre (but on a quiet street). Friendly staff and quick check in.

Had a suite for three people - it was large and offered a central TV wall to offer a degree of privacy for the comfortable sofa bed.

Quite minimalistic (all white) but this gave a clean fresh feel.

Breakfast was reasonable - also free coffee in reception throughout day.

Easy walking to all main sights in Bilbao and in the heart of the shops.
Friends_and_family Family
10/10
Exceptional
22 Jun 2024
Andrew

Great location, friendly and modern

Nice, modern hotel in the city centre (but on a quiet street). Friendly staff and quick check in.

Had a suite for three people with a central TV wall to offer a degree of privacy for the comfortable sofa bed.

Quite minimalistic (all white) but this gave a clean fresh feel.

Breakfast was reasonable - free coffee in reception throughout day.

Easy walking to all main sights in Bilbao and in the heart of the shops.
Friends_and_family Family
10/10
Exceptional
20 Jun 2024
Minorma
A very good and clean hotel in a quiet neighborhood, very central to everthing.
The only thing that I was missing is option for omelet and there were not pancakes.
Leisure Partner
10/10
Exceptional
14 Jun 2024
Carol

Comfortable hotel in Bilbao

Our room was very clean and spacious with comfortable bed and good tea/coffee-making equipment. The bathroom had plenty of space for 2 people. Loved the toiletries provided with product type clearly labelled. Also pleased to see that they didn’t change our towels because we hung them up (too many other hotels ignore their own requests). The staff were very friendly and helpful. There were bars and restaurants just outside the door and it was a short walk to the river. Our car was parked in a safe parking station about 10 mins walk away.
Partner
10/10
Exceptional
08 Jun 2024
A

Very happy stay

Very friendly & helpful 2 night stay. Very quiet on the 6th floor. Good location, easy walk into the centre. Recommend it.
Partner
8/10
Excellent
03 Jun 2024
Gail
Tranquil for a city hotel close to all the tourist sites
Receptionists spoke mgood English and were helpful to us
Leisure Partner
4/10
Poor
28 May 2024
Sandra

No thanks

Didn’t care much for this hotel during my 2 night stay. The window in my room faced a metal wall. It was very dark in the space, even during a sunny day with every light in the room turned on. The amenities listed an electric kettle. Mine did not have one and when I called to request it, the front desk said they didn’t have any left. There was a coffee machine in the lobby, but it wasn’t plugged in until 10:30AM. Seems a bit late for coffee. The room was miniature. There wasn’t enough space around the bed to roll out a travel sized yoga mat. There was a lot of noise from the hallway that woke me up on several occasions. Not a terrible hotel. It was renovated and clean and the Wi-Fi and air conditioning worked. The location was pretty decent to walk to cafes and about 15-20 minutes from the museums. Just wasn’t my cup of tea, and I couldn’t drink my cup of tea.
Self
10/10
Exceptional
25 May 2024
Julia
We enjoyed our stay - great location and the hotel had everything we needed, it was clean and well maintained!
Leisure Partner
10/10
Exceptional
22 May 2024
Jeffrey
Excellent location. One minute to the Gran Via and 5 to the Old City of Bilbao. Close by restaurants.
Leisure Partner
10/10
Exceptional
07 May 2024
Jacob

Excellent choice.

Wonderful location and service. I will recommend this hotel 100%.
Friends_and_family Family

Location & surroundings

Sercotel Ayala
Canciller Ayala, 3, Bilbao, Spain

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Sercotel Ayala

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