Name: Radisson Collection Hotel Gran Via Bilbao
Address: Calle Gran Via 4, Bilbao, 48001, ES

10/10

Exceptional

27 Jul 2026

Jason

Awesome location and staff.

10/10

Exceptional

26 Jul 2026

Zainab

Great location 👍 nice rooftop views ✌️ highly recommended!

6/10

Pleasant

23 Jul 2026

Kate

Having stayed at other 5 star hotels in Spain, let down here was the inattentive and dismissive demeanor of staff (except for Alex, who was wonderful) and the pool being an additional cost to access, which was not outlined during booking. The hotel was clean and in a great location, the rooms were spacious and maintained.
Finally the exec team meeting that occurs in the breakfast buffet I would suggest is done when breakfast is concluded instead of blocking people’s access with no self awareness whatsoever.

10/10

Exceptional

23 Jul 2026

Rita Parvin

The staff were very helpful, the rooftop bar is really lovely and the breakfast has a very wide selection on offer.

2/10

Poor

18 Jul 2026

Andrew

Room
Flooded due to fire suppression fault slept in the lobby

My partners Birthday was ruined

Partner

10/10

Exceptional

15 Jul 2026

Trisha

Staff was friendly, helpful, and knowledgeable, couldn’t ask for more. The room was excellent and the location perfect to walk around and take in Bilbao

Partner

10/10

Exceptional

15 Jul 2026

David

Good wifi. Good breakfast. Good locations. Very nice bathroom. And good aircon!

Self

10/10

Exceptional

13 Jul 2026

Adam

Amazing location and great rooftop bar. Having the spa on site was also lovely

Family

10/10

Exceptional

11 Jul 2026

Nabil

I liked the hotel, the location and the staff a lot. Very friendly and professional place

10/10

Exceptional

11 Jul 2026

Tsegazeab

I love the how the rooms and bathrooms are designed specifically the high quality shower. Parking was a little bit hassle but few blocks away there is a parking lot. Transportation was the easiest as more busses and train station are right outside the hotel. There are restaurants and also big mall In front of the hotel.

Family_with_children

10/10

Exceptional

10 Jul 2026

andres

Very modern ,comfortable great location right across el corte ingles . They have a great rooftop bar .

Family

2/10

Poor

10 Jul 2026

Laura

Hands down WORST hotel experience I've ever had &I travel a LOT!! DONT BOOK - bad reviews all true! Given it's a 5* hotel &I'm also a premium Radisson member, we were treated abysmally. Its management is diabolical. I paid up front for a twin room 4mths ahead of travel. I messaged to reconfirm twin beds, for friends sharing. On arrival, \"no twin\", they were \"fully booked\", & receipt of my messages (via hotels app - that all other hotels use reliably/successfully) denied. This wasn't acceptable; we'd booked a 5* hotel as a treat for a wknd catch up &as friends, needed twin beds. The receptionist noticed I was a premium member &then offered a suite as a last resort given no other room options, repeatedly phoning the mgr with no reply. Finally the female mgr arrived - with zero concept of customer service, who cancelled the suite. I was rudely told that twins aren't guaranteed, consistently spoken across. My friend then arrived off her later flight (i'd attempted check in for 2+hrs by now) &also experienced same bad manners. We were begrudgingly found a premium additional room which they expected us to pay for; we argued &it was reduced to a 90eur rate. I stayed in the original (also disabled!) room. A metal bathroom ceiling tile fell down and could've killed me. Another male manager next day agreed to refund extra room cost for night1, plus 25% off nights2&3 - still waiting despite refund receipt!
Restaurant breakages left on floor...not enough staff...endless faults...VV.BAD!

Friends_and_family Friends

8/10

Excellent

09 Jul 2026

Verified traveler

Phone in room not working was unable to call for room service.

Room 602 directly below rooftop kitchen, woken up each morning at 6am as kitchen staff wheeling around carts and banging doors.

Cleaning lady walked in an hour before check-in despite 'do not disturb' sign clearly visible hanging from outside doorknob, walked in with full view of me in shower.

Told all to front desk at check out, response: \"so sorry\".

Beautiful property though.

Partner

10/10

Exceptional

07 Jul 2026

Duncan

Excellent location.
Very friendly and helpful staff.
Would stay again

8/10

Excellent

06 Jul 2026

Kevin

We booked this place because we have a child and they said they had a swimming pool.
This is only partly true.
The pool is shared with a spa. And priority is given to those who book spa treatments.
You have to book swimming time.
This is not ideal whatsoever with a child. And in the summer. So beware of this. It is misleading.

Family_with_children

6/10

Pleasant

05 Jul 2026

Maja

The hotel is pretty mediocre. The room size was good which is why I picked it because it worked for our family. The location is also very central which was great. Everything else is squarely ok. The staff was not very helpful or friendly. Rarely even picked up the phone.

Friends_and_family Family

6/10

Pleasant

04 Jul 2026

Loan

Cosmetically the hotel was fine. The staff were friendly as well. However we had multiple issues including the power having to be reset, the key cards malfunctioning on our second day there, the telephone buttons to reception or room service not working, and the pretty bathtub that we couldn’t utilize because the drain plug didn’t work. They were going to charge us for calling the hotel for room service because we couldn’t get the buttons to work but guest services took it off.

Partner

10/10

Exceptional

29 Jun 2026

John

Rooms were very nice. Very big bathroom. And staff were friendly and helpful.

Friends_and_family Family

6/10

Pleasant

27 Jun 2026

Kamil

Location was good but no parking. They shoudl offer valet because when you have a family or elderly, i would not recommend since it takes 10 mintues to walk and in the summer its a long walk. Besides that , the bellmen was not helpful , just standing body when we were leaving . He said he is busy when we asked for luggage but he was just standing there. The check in Agent was helpful. Breakfast was descent but coffee was awful. REcommend to invest in Illy Coffee or change the machines.

Family_with_children

10/10

Exceptional

26 Jun 2026

Donal

Wonderful luxurious hotel in perfect location. Friendly and helpful staff.

Family

10/10

Exceptional

25 Jun 2026

Aditi

Great property, central location and super nice and helpful front desk staff.

Friends

10/10

Exceptional

25 Jun 2026

Kit

Nice, clean, well-positioned.
The superior room I had was a lovely piece to stay for two nights.
Staff were very helpful.
Rooftop bar is present, however it would be nice to have a view from it.

Friends

8/10

Excellent

24 Jun 2026

Carly

Nice hotel and friendly staff. Disappointing amenities, pool was an additional fee and the only bar was on the roof where it was too hot to sit out

Family

10/10

Exceptional

23 Jun 2026

Heather

Great location and lovely room

Partner

10/10

Exceptional

14 Jun 2026

Nirav

Staff were friendly and helpful. Room was amazing and location was central. Highly recommend this hotel for long or short stays

Partner

10/10

Exceptional

12 Jun 2026

Donna

Central location a great spot.

Friends

6/10

Pleasant

08 Jun 2026

Chris

No hot water for showers after 9.30am, bedrooms could do with additional soundproofing. Kept awake by people in the streets at 4am.

Lovely hotel for the most part and great location, but for the price point, some things were a let down

Partner

10/10

Exceptional

31 May 2026

Marnie

Very much a luxury hotel, we had a junior suite for a family of 3 and it was more than enough space. All the staff were great and we had everything we needed. In a great location between Guggenheim and the old town. One small point that as it’s in the centre of the town, it was a little noisy at times. The rooftop bar was lovely.

Family_with_children

10/10

Exceptional

26 May 2026

Carlos

Great service, wonderful room. Nice neighborhood, next to Metro station, Primark and El corte ingles across the street...

Family

8/10

Excellent

23 May 2026

Manjunath

Terrace bar and breakfast were adequate. Food was tasty. The pool heater was broken. There was no gym either.
The staff is outstanding. They were courteous and professional. Came through with my requests easily and that was the bonus.

Self

8/10

Excellent

16 May 2026

RITA

Clean and comfortable rooms but amenities such as pool we had to pay to a third party, this was a misrepresentation of the hotel pricing !

Friends

6/10

Pleasant

10 May 2026

Horia Tudor

Roof terrace is useless and staff not very helpful.

Family

6/10

Pleasant

09 May 2026

Sophie

The room was lovely and the hotel building was modern and well located, however we had a few issues which affected our stay: 1) spa access is not included in the price which was not made clear on Hotels.com at all, you have to reserve access separately 20 EUR pp, just for access to the pool and sauna for 50 minutes. The reception staff were unhelpful about this; I appreciate that the spa is a separate company but reception did not offer to help us book or give us any other information; 2) the staff were generally unhelpful at check in, providing nothing except room keys (no info booklets etc) and no help with bags / recommendations etc which we would expect at a 5 star; 3) we had emailed and messaged ahead asking to ensure there were 2 separate beds, we got no replies and upon arrival the bed was set up as one king - we had to call down and have this fixed; 4) the room was only cleaned once in our 4 night stay - we often had a do not disturb on in the morning but there was always time in the afternoon when we were out and yet it would not be cleaned.

Friends_and_family Friends

10/10

Exceptional

06 May 2026

Xavier

Clean rooms, staff was very responsive and helpful. Service was excellent and Pablo was very helpful with directions in terms of fun, architecture, places to see and food. Will definitely be going back on our next visit to Bilbao.

Friends_and_family Family

10/10

Exceptional

01 May 2026

zamira

Customer service 1000% rooftop for breakfast a must, beautiful maintain and location on point PERFECT LOCATION

Friends

10/10

Exceptional

29 Apr 2026

marina

Great hotel in the best location for discovering Bilbao!

Family

6/10

Pleasant

23 Apr 2026

Intan

Disappointing- we arrived after the common check-in time and the room wasn’t available. No offer to leave our luggage so we would be able to explore the city. The far in advance provided request of a second duvet, hasn’t been processed and required a reminder. The TV had his on mind and turned on every few minutes also through the night. Informing the staff didn’t change the situation- so we disconnected the television from the plug ourselves. Opening hours of the sauna is too short - only till 20:00. unfortunately not the quality and service i would expected from a five star hotel

Partner

8/10

Excellent

23 Apr 2026

sheldon

Pablo told me to go to the wrong garage my rental was stuck there for Monday cause it was closed then charged me 127 euros to get it out Tuesday. Horrible advice

10/10

Exceptional

21 Apr 2026

Carlos

Great location. Will stay again for sure

10/10

Exceptional

11 Apr 2026

Michael

Great location and comfortable room.

2/10

Poor

10 Apr 2026

Pablo

STAY AWAY! This hotel unfortunately is being managed by a very irresponsible, uninterested and unmotivated staff. We were so excited about staying g at the property but ran into a horrible experience. At check in they had already selected our room. Asked for a different room but was denied. When we got the room it had not been cleaned. Dust everywhere and the bed had NO SHEETS OR COMFORTER. We were in shock! The safe was locked. Amazingly they took TWO days to clean the room regardless of how many calls we made. They offered a different room that was smaller and lower floor. At the end of our 3 night stay we tried to talk to the Manager who had \"been away\" Easter Sunday and Monday and she basically dismissed us without hearing all the story. She gave us \"points\" to make it up. DO NOT STAY IN THIS HOTEL!

Partner

4/10

Poor

09 Apr 2026

Greg

The room was clean and comfortable. However for a 5* hotel you expect things to be kept up tomspec. Instead the room was falling apart with rust around the bath, plastic peeling off the shower and ripped furnishings.
It's also disappointing to know there is a pool but it costs an additional 20 euros per person per use.

Family_with_children

6/10

Pleasant

06 Apr 2026

Victory

Not a 5 star. Forgot to clean our room, forgot to refill shampoo, coffee etc. No extra pillows available.

Family

6/10

Pleasant

05 Apr 2026

sarah louise

5star hotel 1 star experience room not cleaned, no umbrellas, no slippers or robes

Partner

6/10

Pleasant

24 Mar 2026

John

This hotel is extremely stylish - lovely design of the rooms and shared areas. The front of house staff are friendly and helpful. The location is central, close to the main shopping areas and restaurant. But it’s perhaps a little noisy and lively at night time for us.

A couple of things let it down. Spa and pool access comes at a cost, we were told €20 for one hour. Also our room turndown was poor. They hung up towels left on the floor and didn’t leave clean ones, the bed was not well made and they didn’t refresh the water. For a 5* property, you’d expect more.

Partner

6/10

Pleasant

24 Mar 2026

Teresa

One reason for booking this hotel was the access to a pool.
To use the pool the cost was €20 per person which we felt was unacceptable.

When staying at a hotel after a day of sightseeing we always like to have a drink in the bar and a read of a book before finding a restaurant. The area allocated was outside and adjoining the restaurant, so on a wet day impossible to use. At a 5* hotel this should provided.

Family

10/10

Exceptional

21 Mar 2026

ruth

Perfect location! Amazing 7th-floor restaurant (book ahead), metro right outside, and an easy walk to the Guggenheim and cute cafés.

Partner

10/10

Exceptional

06 Mar 2026

Torica

Clean room nice bathroom kind staff

10/10

Exceptional

02 Mar 2026

yairis

Realmente mi estancia fue increíble, desde la recepción con Pablo y otro joven q nos ayudó increíblemente hasta los señores q nos atendían en el desayuno, el cual estaba riquísimo, Julen y Carmen son maravillosos y muy atentos
La ubicación del hotel es increíble cerca de todos los medios de transportes y si vas de compras est ubicado en la av gran vía

6/10

Pleasant

09 Feb 2026

John

Bedrooms - the rooms were sweltering and there is no way to control the heating in the rooms!!! Made for two poor nights sleep! The shower leaked badly in both rooms - meant the bathroom flooded every time you had a shower!

Friends_and_family Friends

10/10

Exceptional

05 Feb 2026

armand

It is located on the Main Street of Bilbao across El Corte Ingles. The car park is a walk but we didn’t mind. The staff were very good and the rooms are excellent.we will definitely stay again.

Partner

10/10

Exceptional

30 Jan 2026

Alex

Beautiful place, friendly staff, the bathroom was amazing, already booked to return. Drinks service was slow but I didn’t really care because I was in no rush. Pool not being included was a shame, so we didn’t use it and it’s €20 am hour for late checkout so we didn’t use that either but it was a really nice place right in the heart of Bilbao

Leisure Partner

6/10

Pleasant

02 Jan 2026

Carolyn

The check in was hit and miss. No explanation of facilities, breakfast times etc. no mention was made of the fact that the restaurant/bar was going to be closed the following evening, nor that everything was going to be closed in the vicinity (it was NYE)

Leisure Partner

10/10

Exceptional

17 Dec 2025

Jan

.

6/10

Pleasant

03 Dec 2025

Neil

Self-service breakfast was okay but not easy to navigate where everything was as located on different sides of the room.

Bar only had outside seating which was not ideal this time of year. Service was very slow.

Business

10/10

Exceptional

30 Nov 2025

Korotych

All was good and clean

Business

10/10

Exceptional

23 Nov 2025

Carol

Great location. Very clean. Wonderful for our 3 night stay.

Friends_and_family Friends

8/10

Excellent

23 Oct 2025

Dana

Large and well designed room, central area.

Leisure Family

10/10

Exceptional

23 Oct 2025

Nigel

Great central location.
Well appointed comfortable and attractive room.
Very friendly and helpful staff.

Leisure Family

8/10

Excellent

22 Oct 2025

Denise

Enjoyable stay in central Bilbao

Even though we had a quiet room, there was noise from the rooftop bar - we were the floor beneath.
A good hotel in a good location. We didn’t eat breakfast there or use the pool / spa so can’t comment on that

Partner

10/10

Exceptional

21 Oct 2025

Josh

Everything Excellent

Partner

8/10

Excellent

21 Oct 2025

Anna

Lovely, but extra charge for pool not advertised

A beautiful hotel and very comfortable room. A couple of marks off, as the shower in both rooms, whilst looking amazing, flooded the rest of the bathroom upon use. As it was both rooms, it would appear to be a design fault rather than mis-use.
Another mark off as it was not mentioned when booking through Hotels.com that there is a significant charge to use the pool/gym. We were only told this on check-in, and it would have increased the cost of staying by another €100 to our bill. We had chosen this hotel specifically so we could use the pool so this was very disappointing. The opening hours also made it impossible to use as they are very limited - it did not open until 11am, and check-out time was noon.

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Diane

When booking, I read both very high sbd very criticsl reviews so I had an open mind. We stayed in a Jr Suite on the 3rd floor. Quite spacious and very quiet. The building is dark (in downtown area with other taller buildings around) but our room had light and there’s a 6th floor terrace (fab) for drinks snd snacks. The staff were the best: answered all Qs, helped w/reservations, reserved taxis, etc. The lication was perfect: a block from Old Town, across the street from the main train station, a pleasant, easy 15-minute walk to the Guggenheim (passing by nany nice stores, plazas, banks, eateries), a 5-min walk from the river boat tour company, across the street from a very useful department store to buy anything you needed/forgot and across street from a metro stop. We did not use or see the pool or spa facilities. The restaurant wasn’t great (ate dinner once there) bc menu very limited thiugh fois was delicious. Room service adequate and the burger and fries were the best I’ve eaten anywhere abroad-delicious and good value for $. Previous reviews citing the “sketchy” neighborhood must gave refereed to the train station a block away but all train stations are going to be less glamorous than a high class hotel area. I really liked our stay at this Raddison — not the newest of their hotels or the most glamorous (ergo, not the 2x more expensive hotel across the street from the Guggenheim, but it’s a great value for location, staff, and easy stay.

Leisure Family

8/10

Excellent

11 Oct 2025

Pamela

Beautiful hotel in a great location. Nice rooftop bar as well. Walking distance to the top attractions. Lots of bars, restaurants and shopping near by too. The only negative was the breakfast. They were short staffed so there was a long wait just to be seated and they were low on juice and certain foods. There were just too many guests trying to eat at the same time and not enough clean tables. The experience Monday morning was totally different as there weren’t as many guests as the weekend so we got seated right away and everything was stocked. I would still stay here again because everything else about the hotel was wonderful.

Partner

6/10

Pleasant

07 Oct 2025

roberto

The hotel is well located. Rooms are great . Staff of the hotel very helpful. The breakfast experience was Terrible. The staff of the breakfast horrible.

Friends_and_family Friends

10/10

Exceptional

26 Sep 2025

Nadya

No breakfast

Leisure Friends

10/10

Exceptional

24 Sep 2025

Stephen

Great hotel in a great location. Would definitely stay here again.

Leisure Partner

10/10

Exceptional

19 Sep 2025

John

Raddison Collection more than delivers!

Amazing hotel. First class hotel and service. Great rooftop bar, rop of theline bathroom, large room. Great location
Do it....

Friends_and_family Friends

10/10

Exceptional

19 Sep 2025

Yuman

Very central. Easy walk to museum. Many dining options. Large rooms.

Leisure

10/10

Exceptional

15 Sep 2025

Diego

The hotel and our room were beautiful and there was great customer service! Convenient location, just a 5 minute walk to Old Town Bilbao with lots of restaurants and shops, and about a 20 minute walk to the Guggenheim Museum. There is also a nice rooftop bar at the hotel. Parking was a little bit far, about a 10 minute walk from the hotel. We had a very good experience overall.

Leisure Partner

8/10

Excellent

15 Sep 2025

Nadia

Bilbao Weekend

Great Hotel located very centrally - facilities were modern but service was poor for Breakfast and also in the Rooftop Bar where prices are high so would expect better service. Also disappointing that there was no complimentary bottled water in the room - there was bottled water in the Minibar at €5.00 for a small bottle which was expensive. Loved Bilbao and surrounding area

Friends_and_family Friends

10/10

Exceptional

11 Sep 2025

Nelson Amador

Excellent experience, great location.

Leisure Family

6/10

Pleasant

07 Sep 2025

Byron

This hotel bills itself as 5 star. I would only give it 3 stars. The front desk was unfriendly, non-professional, and their spoken English was poor. They need much better people skills and training. We had a second floor room in the back. The front desk said our wouldn’t be noisy but in fact the back of the hotel is a narrow pedestrian street lined with outdoor cafes. It was very noisy, into the early morning hours, so management clearly recognizes the problem that the front desk claims doesn’t exist!

Leisure Partner

6/10

Pleasant

04 Sep 2025

Sharon

It is a boutique style hotel suitable for those who enjoy a small property. The decor is modern and the hotel seems to have been renovated recently.
I found our room to be very dusty with finger prints on the walls in the bathroom and in the elevator. The front door was very heavy and stuck to the floor when opened. There is no turn down service, the pillows were small and flat, there is no coffee shop. Other than the convenient location, I was disappointed with this hotel.

Leisure Partner

8/10

Excellent

27 Aug 2025

Wolfgang

Convenient location to Bilbao old town and ground transportation. Upkeep and cleanliness could be improved.

Leisure Family

8/10

Excellent

17 Aug 2025

SAMUEL

Great location! But with that came lots of noise as was on the Main Street! But very handy for everything!

Leisure Partner

6/10

Pleasant

17 Aug 2025

CARLOS

No parking available in the building. You have to go to a public parking 6 blocks away.
No valet parking.
To use the pool you have to pay extra!.
Lobby AC was not working.
Friendly staff.

Business_and_leisure Family_with_children

10/10

Exceptional

09 Aug 2025

Nicky

Very comfortable and well designed; delightful roof terrace and breakfast dining. Spa on site also very good. 4/5 because of understaffing at breakfast; a bit of clearing / ordering / seating congestion and slightly ruffled waiters.

Leisure

10/10

Exceptional

03 Aug 2025

JUAN

Location was the best, restaurant was closed, room and bathroom very comfortable, all great and people extremely nice. Jesus was very helpful.

Leisure Family

10/10

Exceptional

23 Jul 2025

Andrew Vladimir

It was fine, thats what i would expect from a 5 star hotel.

Leisure

4/10

Poor

21 Jul 2025

Eric

Definitely not even close to a 5 star hotel.

Business_and_leisure

4/10

Poor

19 Jul 2025

Anthony

Would not suggest it. Alot of water damage in hallways and a slight smell

Leisure Family_with_children

10/10

Exceptional

12 Jul 2025

Jorge

Muy lindo hotel

10/10

Exceptional

28 Jun 2025

Jennifer

Great

Leisure Partner

10/10

Exceptional

24 Jun 2025

Iciar

Loved the location and decor . Beautiful hotel.

Leisure Partner

10/10

Exceptional

22 Jun 2025

Trina

The staff at the Radd

10/10

Exceptional

22 Jun 2025

Trina

The staff at the hotel desk were incredibly helpful. We were on Spain and did not speak Spanish. They had excellent English and so helped organize several outings and restaurants for us. Great location, close to restaurants, old town and Guggenheim Museum.

Leisure Family

6/10

Pleasant

15 Jun 2025

Ronan

Hotel is nice and new and staff were nice. Had requested twin beds but given a double which wasn’t ideal. Room temperature was very hot and the air con wasn’t working properly despite highlighting it twice to the staff

Friends_and_family Friends

6/10

Pleasant

14 Jun 2025

Farnaz

The hotel is in an excellent location however there is not enough staff especially in the restaurant. It staff during the breakfast buffet work very hard but unfortunately there’s not enough of them so guests are left waiting for a table, to order and parts of the buffet are empty/take a while to be refilled. The breakfast buffet is very basic, I’d expect a lot more options from a 5* hotel. The bedroom although nicely decorated was exceptionally hot as the air con kept cutting out. We were on the 6th floor with a baby and could hear the 7th floor rooftop bar music until 11.30pm which was very disruptive as we sleep early and wake up early. Overall I would not recommend this hotel.

Leisure Family_with_children

8/10

Excellent

10 Jun 2025

Susan

Good location near train station and close to everything . Walking distance everywhere

Leisure

10/10

Exceptional

08 Jun 2025

Clara

Bilbao experience

Perfect location, fabulous Hotel.

Partner

10/10

Exceptional

07 Jun 2025

Gerardo

Ubicación excelente , la suite que nos dieron lujuriosa y el personal todo una maravilla , simpáticos , serviciales , gracias a la genia de Alessandra , jon , yundray , y pablo . Gracias Jordi por recomendarnos los mejores pueblos alrededor de Bilbao , los cuales disfrutamos muchísimo . Recomiendo 100% el RC gran vía . Gracias!!!!

Leisure Partner

10/10

Exceptional

30 May 2025

Rod

Great location

Leisure Partner

10/10

Exceptional

27 May 2025

Don

Beautiful Hotel, walking distance to high end shopping and fine dining. Hotel staff were helpful and personable.