Name: Hesperia Bilbao
Address: Campo De Volantin Pasealekua, 28, Bilbao, 48007, ES

10/10

Exceptional

24 Jul 2026

Mabel

We have been traveling through Spain for 3 weeks now and this hotel is by far the very best one! We upgrades to a junior suite with a sofa bed and the room was huge. The dining and living area were great for having meals. The hotel staff was extremely gracious and helpful. Also so convenient to have a parking garage. We loved the neighborhood as it was quiet and residential but just minutes across the bridge to the main spots.

Family

10/10

Exceptional

23 Jul 2026

Laetitia

Excellent location, great breakfast, clean and comfortable rooms. Recommended.

10/10

Exceptional

21 Jul 2026

Pauline

Effectivement efficient friendly service

Partner

10/10

Exceptional

20 Jul 2026

Renate

I really appreciated the location, for example within walking distance of The Gugenheim. Additionally, as a solo traveller, I felt very safe. Other places I stayed in Spain were noisy but this hotel was quiet and peaceful.

Self

10/10

Exceptional

20 Jul 2026

Kendyl

Lovely clean rooms with great linen and nice bathroom. Very comfortable stay and walking distance to everywhere. Very quiet at night.

10/10

Exceptional

17 Jul 2026

Christopher

We came to the Hesperia after a long, 12-hour bus ride around the Portuguese and Spanish coasts. Our one night stay was to see the Bilbao Guggenheim Art Gallery. After the bus trip we were shagged and I think the helpful hotel manager took pity on two old fogies and upgraded us to a junior suite. It was very comfortable and well appointed and only a 300 metre walk to the Guggenheim.
The furnishings were high quality modern and the bed very comfortable. The bathroom was likewise very modern and well set out.
The breakfast next morning was of the good quality buffet style provided in four and five star hotels these days.
The staff were helpful almost to a fault.
The only glitch was that we arrived on a Sjunay evening and the restaurant was the bar area with a very limited menu with one of the wait-staff bumbling around looking as though could have done a course in hospitality.
Would we go back thisn hotel again? You betcha That’s if we get the opportunity for a two or three day stay to take a good look around Bilbao which in Spain’s industrial heartland.

Partner

10/10

Exceptional

15 Jul 2026

David

Great hotel near attractions. Friendly helpful staff. Will come again

10/10

Exceptional

06 Jul 2026

Andrey

The room we originally booked had a bad smell when we checked in and staff were kind enough to quickly find us a new room and give us a complimentary upgrade. After that, our stay was great. Our new room was clean and spacious, with a lovely view of the river. The location is convenient and walkable to the rest of the city. We would definitely stay here again!

Partner

10/10

Exceptional

05 Jul 2026

Bernhard

Hotel was excellent in most areas. Central city location and very quiet. Staff was very helpful and professional. Good European breakfast with many options. Had a river view room which very nice/river view enhanced the room. Bed very comfortable. Two recommendations are to add conditioner to bathroom amenities and put safety skid strips in tub/shower to help prevent slipping. Definitely recommend this property and will stay here next visit.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Phil

Comfortable bed good shower great breakfast
Really good value evening meal

Partner

10/10

Exceptional

22 Jun 2026

Elizabeth

A good hotel very well located for Guggenheim Gallery which is within sight just over the bridge.

Self

10/10

Exceptional

21 Jun 2026

Karen

Great location, easy access to everything. Staff were lovely, especially Rakel on reception, she was so helpful, friendly and pleasant. Clean rooms, bit minimalist and a bit tired in places, but very comfortable and very clean. Good breakfast, nice bar for a nightcap.

Partner

10/10

Exceptional

15 Jun 2026

Tyler

Great location at the center of everything. An incredible staff and a nice design made for a great stay.

Partner

6/10

Pleasant

31 May 2026

Francisco

Didn’t have conditioner. Very good room with simple stuff. Very small. Good bed and AC. Great location. Nobody make a comment about the platinum status or offered an upgraded or anything.

Family

10/10

Exceptional

27 May 2026

Courtney

Fantastic room in a great location. Perfect for exploring all Bilbao had to offer. If we ever find ourselves back in Bilbao, we'd for sure stay here again.

And the staff could not have been nicer, especially Patricia. She gave us great recommendations for restaurants to eat at, but also took the time to suggest stops on our drive to A Coruna. And she was super helpful in making sure the luggage that got lost during our flight made it to our room when the airlines delivered it. Thank you again for a wonderful stay!

Partner

10/10

Exceptional

26 May 2026

Hideo

Great location and nice staff.
Room is clean and spacious.

Partner

6/10

Pleasant

25 May 2026

Lois

Parking is insanely tight. I wouldn’t recommend having a car here. We had to as this was last night of long trip. It wish I didn’t have the car. Great location. Basic hotel. Feels more like business hotel not for fun. Very sterile. Didn’t love it but we had stayed in amazing places previous to this. The top sheet was not under the duvet? Weird. Doors slam, so loud if people on your floor. I wouldn’t stay here again.

Family

10/10

Exceptional

23 May 2026

Claudia

Excelente todo, servicio, desayuno, ubicación, nos fascinó todo gracias

Family

8/10

Excellent

21 May 2026

Jeremy

Well located hotel for the Guggenheim and all the good restaurants and bars just across the river. Convenient though slightly pricey car park underneath. Decent sized standard room, but completely soulless, not even a picture on the wall and the mattress is hard as stone! Good shower and bathroom. A fair selection at the buffet breakfast, be prepared to be told very firmly where to sit!

Partner

8/10

Excellent

13 May 2026

Michael

The rooms were small with unimpressive views. It’s in a semi-central, but uninteresting neighborhood. It’s totally acceptable for a basic stay. I did not have the breakfast. As usual, it’s overpriced. I would not stay there again.

10/10

Exceptional

13 May 2026

JOHN

Good location close to river promenade and easy access to old town for bars restaurants for the local tapas..pinxtos.
Also well situated for short 10 minute walk to the Guggenheim.

Self

10/10

Exceptional

06 May 2026

Pamela

The women at the front desk were delightful. The communication via email was excellent. We enjoyed our Jr Suite with view of the river and trees. The colored glass brightened the room on cloudy days, but could be blocked by black out shades if desired. The sofa bed was not comfortable to sit on and the carpet rather worn.

Partner

6/10

Pleasant

06 May 2026

Vicky

Don't stay in room 408. The electrical plugs are really slow and the outlets are broken. It is right next to the stairwell and the maids are slamming the doors all the time. Additionally, the closet doors in the rooms are not constructed well and they slam automatically. I brought up these issues with the front desk about the electrical issues in room 408 and asked if I might have another room and they said they'd get back to me. Of course there was no follow through and when I did ask it just blew me off. So we paid about $100 a night under a special deal so perhaps it's you get what you pay for. I'm not sure any of the rooms in this hotel are super nice but it is a convenient location. Crazy people yelling at night and you can hear bottles breaking in the morning when they come to recycle. No restaurant service in the hotel they only serve buffet. Staff is nice but unresponsive and no follow through.

Partner

4/10

Poor

03 May 2026

Parisa

Hotel is 10 min walk yo the Guggenheim Museum and 20 min to the Old Town.
The staff were friendly and helpful, which we appreciated. However, the room itself was disappointing, especially for a triple occupancy. It was quite small, and the beds were not very comfortable. The overall condition of the room felt worn, with older materials that didn’t match the price point.

There were also some practical issues—there were flies in the room, and basic amenities were lacking. There were no USB charging ports, no complimentary water, and no fridge, which we would normally expect at this level.

Overall, while the location and staff were positives, the room quality and amenities did not meet our expectations for the price.

Family_with_children

8/10

Excellent

30 Apr 2026

Alan

Fabulous room and hotel

Friends_and_family Friends

8/10

Excellent

26 Apr 2026

Lin

NA

10/10

Exceptional

21 Apr 2026

Fabian

Muy buena ubicación, muy atento el personal, buena habitación.
Solo mencionar que fueron unos dias en que hizo mucho calor en Bilbao (mas de lo habitual para la fecha) y el aire acondicionado no estaba habilitado \"porque no era temporada\"

Partner

8/10

Excellent

20 Apr 2026

Edward

The scrambled eggs are breakfast need a rethink. A large pot of vaguely scrambled eggs isnt very appealing.
We also had a top floor room, which got very warm during the day. Probably needs some external shutters

Partner

8/10

Excellent

16 Apr 2026

Stéphane

Less than 10 minutes away from Guggenheim museum. Nice room with view on the river. Good breakfast.

Partner

10/10

Exceptional

13 Apr 2026

Ian

Modern hotel, a short walk from the Guggenhiem Museum.

Partner

10/10

Exceptional

12 Apr 2026

Joanne

Lovely

10/10

Exceptional

24 Mar 2026

Janet

Room was great, clean, comfortable bed, excellent location

Self

10/10

Exceptional

21 Mar 2026

Susan

The room was tidy but not clean. The surfaces needed to be wiped and disinfected. That was upon arrival and after the cleaning service visited. The proximity to downtown, parking, and the guggenheim was fantastic. The amenities were great. We enjoyed the novelty of the bidet.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Steven

What a wonderful stay! While our room did not overlook the riverfront directly, we could easily see it from the comfort of our window. The room itself was quiet and comfortable, and having a bathtub to soak in made it even more enjoyable. We were able to get to nearby restaurants and museums with ease. And the staff were very friendly.

Partner

10/10

Exceptional

18 Mar 2026

MANUEL

Great option at the heart of Bilbao. Friendly staff and a very comfortable bed.

Family

10/10

Exceptional

24 Feb 2026

kristina

Staff very nice. Room was huge with a great shower. We had booked the double room and the bed was a king size! Shower was great. No conditioner provided if you use that. Breakfast was a huge selection. Very worth the €. Location was walkable and ideal. Would definitely stay again.

Partner

10/10

Exceptional

23 Feb 2026

Fabiola

Super excellent

Self

10/10

Exceptional

20 Feb 2026

Cecily

What a well designed hotel. Very comfortable and good location. The staff are very helpful. I stayed for a week and would stay again.

10/10

Exceptional

18 Feb 2026

Fernando

Very clean, nice size room

Friends_and_family Family

8/10

Excellent

17 Feb 2026

Lee

Clean room, friendly and helpful staff

10/10

Exceptional

16 Feb 2026

Vanessa

This was a perfect hotel for our three night stay. The location was ideal. We upgraded to a room with a view which provides a reading spot in the window overlooking the river. There was a glitch in our check in which the staff completely remedied and offered a nice snack delivered to our room. The room had amenities such as large quality bath towels, hairdryer, room safe and mini refrigerator. The bathroom had shower gel, shampoo and lotion. The breakfast buffet was beautiful and included some Basque specialties.

Leisure Family

8/10

Excellent

10 Feb 2026

Tamzin

Lovely service, clean room. Especially helpful receptionists.

Leisure Friends

10/10

Exceptional

11 Jan 2026

Anthony

Brilliant stay. Excellent location and very friendly staff. The room was large and well appointed.

Leisure Self

10/10

Exceptional

07 Jan 2026

Thomas

Location. Location. Location.

10/10

Exceptional

06 Jan 2026

Karin

Wonderful hotel! Great location, excellent breakfast.

10/10

Exceptional

29 Dec 2025

Sharon

Everything was well organised and the staff were very helpful

10/10

Exceptional

23 Nov 2025

Duncan

Loved this spot! Amazing staff, great breakfast and plenty of amenities.

Leisure Self

10/10

Exceptional

08 Nov 2025

David

New, upscale hotel, very accommodating staff, good breakfast. Clean, quiet, close to museum.

Leisure Partner

10/10

Exceptional

05 Nov 2025

Omaira D

Very cleaned, staff friendly. Good location

10/10

Exceptional

02 Nov 2025

Pedro

Room was excellent. The staff werw syper helpful and fiendly. Rakel provided us awesome recommendations.

Leisure Family

10/10

Exceptional

01 Nov 2025

Lyudmila

Comfortable room with beautiful views

Leisure Partner

6/10

Pleasant

01 Nov 2025

Guy

Air conditioning not working so room extremely hot.

10/10

Exceptional

28 Oct 2025

Gavin

Great little hotel with equal service and perfect location near everything central in Bilbao

Leisure Partner

2/10

Poor

22 Oct 2025

Horacio

I want to make it very clear why I made the decision to leave the hotel.
My decision is based on one simple but fundamental reason: I was lied to, and in my book, that is unforgivable. The truth —no matter how uncomfortable— will always be better than a lie of this magnitude.
During my stay, the hotel’s air conditioning system was not working and, as I later found out, it had already been out of service for several days before my arrival. In the past, I’ve received communications from the team notifying me of situations such as construction work or noise. This time, however, all I received was a welcome email —with no mention whatsoever of such a significant issue.
I was allowed to check in without any warning about the situation. Once inside the room —and after completing the check-in— I was told that “the air broke down that morning.”
This is not, as we say in English, kosher; quite the opposite, it smells bad.
When my wife called to express our frustration, they handed me the phone, and again, they insisted on the same story. As a “solution,” they offered me a portable AC unit, which didn’t work correcly. I actually have a similar one in my apartment in Paris due to the city’s restrictions on fixed installations, so I’m well aware of their limitations.
The lie became obvious in two moments:
The person who brought the portable AC told me the air had been out for several days.
A neighbor on the same floor confirmed exactly the same thing shortly afterward.
With that, there

Business

6/10

Pleasant

19 Oct 2025

moises

Too expensive for hotel conditions.
Go

8/10

Excellent

16 Oct 2025

Fred

The room was clean, the location was excellent walkable to central town and the Guggenheim museum.

Leisure Partner

10/10

Exceptional

09 Oct 2025

James

Excellent access to bilbao

Leisure Partner

8/10

Excellent

08 Oct 2025

Barbara

Air conditioner turned off so it was hot. Woke up 5am this am, sweaty. Window ooen but no help and tgen street noises firved closure

Leisure Friends

10/10

Exceptional

05 Oct 2025

Nancy

Guggenheim Museum was very close. Great photos across the river from the hotel.
Check in was excellent and management was very helpful.

Partner

10/10

Exceptional

02 Oct 2025

Christopher

A perfect base for exploring Bilbao with the Guggenheim, city centre and old town all within 10 minutes walk. Really comfortable hotel, contemporary design and very friendly staff. Parking is a bit tight but easy to find. Highly recommend staying here!

Leisure Self

8/10

Excellent

30 Sep 2025

Suzanne

We stayed here briefly, just for a night, before our flight. The hotel was very centrally located, minutes from the Guggenheim, so perfect for a quick stop in Bilbao. The staff was super helpful with recommendations and very polished. My only gripe was that the AC didn’t work well, but the windows do open so we were comfortable.

Leisure Partner

6/10

Pleasant

28 Sep 2025

Rod

I stayed on the1st Floor, which was open to loud outside late night noise that kept me awake having previously paid for rooms on higher floors.

The toiletries in the shower area were not working properly and the switch between shower and bath was tight.

Leisure Self

8/10

Excellent

18 Sep 2025

Christopher

Staff were freindly and helpfull. Breakfast was plentiful and with a wide variety of choice.

Self

8/10

Excellent

14 Sep 2025

Lynda

Great location. Just had a tiny room with a skylight - not a window, much less a window I could see out of, and definitely not facing the river. For the price, that was disappointing.

Leisure Self

8/10

Excellent

13 Sep 2025

Vicki

Very good hotel, centrally placed however bar shut at 11pm on Monday and Tuesday which was far too early for a hotel in a vibrant city

Partner

10/10

Exceptional

11 Sep 2025

Nicola

Great location

Excellent location for visiting both the Guggenheim and the old town

Friends_and_family Family

10/10

Exceptional

05 Sep 2025

Jeffrey

Hotel Hesperia was a wonderful location between old town, new plaza, Guggenheim & transportation! Everyone was friendly & helpful!

Leisure Partner

10/10

Exceptional

23 Aug 2025

Dahra

The staff was very helpful, and it was great that they had water/coffee/ice and snacks in the lobby. The cleaning staff was also very detailed and great when we had any requests.

Leisure Partner

8/10

Excellent

18 Aug 2025

Pablo

Great location. Great service.

We had bad WIFI in our room the first night. Way better after changing to another room plus with a nice view to the river. Location was perfect. Spectacular breakfast. We loved our stay.

Partner

6/10

Pleasant

16 Aug 2025

Ana

Wasn’t a fan of their dinner/ options and the very worn out carpet. Other than that very nice staff and good location.

10/10

Exceptional

30 Jul 2025

Michael

Wonderful service by staff.

Leisure Partner

10/10

Exceptional

30 Jul 2025

Regina

Lovely hotel great location very friendly helpful staff. Beautiful large comfortable room

Leisure Family

10/10

Exceptional

25 Jul 2025

Arfon

Very close to everything all walkable.Underground parking convenient.Breakfast was adequate.
Rooms were a little small, not much storage, especially for 2 large suitcases, which had to stay on floor and we had to walk over them to get to door. I’m not keen on open plan bathrooms which this had, but we knew that when booking.

Leisure Partner

6/10

Pleasant

24 Jul 2025

Mimi

The staff was very nice and accommodating. We got a bigger room with a welcome dessert which was appreciated. The bathroom smells very bad though… it’s not dirty so we think it’s because the property is older (the bathroom shows some signs of chipping and stains that just can’t get off). We were only there for a short stay and we were super tired so didn’t bother asking for a different room (we opened the window and sprayed some perfume in the bathroom and that helped a lot) although I don’t doubt the staff would totally find a different room for us if we asked. Every staff we encountered was super friendly.

Leisure Partner

10/10

Exceptional

23 Jul 2025

Catherine

Very convenient, in walking distance to all main attractions, spacious rooms

Leisure Partner

8/10

Excellent

18 Jul 2025

Neil

We were offered a river-view from for an extra 20 euros and having turned that down it almost felt as if we were being punished by having a room with one velux window in the eaves.
Be aware that unless you arrive at the hotel on the riverside road driving South there is nowhere to pull in and the car park isn't obvious. We ended up parking on the street first and then checking in, fortunately we didn't get a ticket. If you have a large car you're going to hate the car park which is very tight especially if you need to get down to the second level.
On the plus side the beds are comfortable and the rooms have plenty of space and storage.

Partner

10/10

Exceptional

04 Jul 2025

lori

Amazing location, spacious and clean rooms, quiet setting, and fun colored window areas in rooms. Ours was rose-colored!

Leisure Family

10/10

Exceptional

02 Jul 2025

Diego

All around great.

10/10

Exceptional

28 Jun 2025

Michael

I think this is a great hotel at a reasonable price.
It is within walking distance of so many sights with buses and trains a couple of minutes walk away if you prefer to ride.
The staff is very nice, there is a bar with a nice selection of food and drinks.
We were able to park our rental car in the park garage @ 26€ per day.
It was great to be able to come back to our room and enjoy the air conditioning after being out in the heat all afternoon exploring the city.

Leisure Friends

8/10

Excellent

25 Jun 2025

Helen

Great hotel, perfect for our 5 day break in the city. Walking distance to many great restaurants, in new town, Guggenheim and the metro. Lovely peaceful location, beside river. Friendly staff, all the receptionists spoke English which I wasn’t expecting. Breakfast spread was amazing.

Friends_and_family Friends

10/10

Exceptional

23 Jun 2025

Gili

Great location, helpful front desk, nice room

Self

8/10

Excellent

21 Jun 2025

Mauricio

Location is good,close to the museum.

10/10

Exceptional

20 Jun 2025

Sindy

Location by the river and close to old town as well as the centre. Only a one night stay.

Self

10/10

Exceptional

17 Jun 2025

Marcia

A lovely hotel with an excellent breakfast, just minutes from the Guggenheim.

8/10

Excellent

14 Jun 2025

Deirdre

Nice property. Room on the small side for 3 beds. Cleaner did a good job. Restaurant Was not open for dinner, selection of food available from the bar. Reception staff friendly and helpful.
Good location for Guggenheim and easy walk to old town along the river.

10/10

Exceptional

12 Jun 2025

Suchita

Great location close to the Guggenheim museum. Modern and comfortable.

Leisure Friends

10/10

Exceptional

11 Jun 2025

Mario

This hotel is excellent located, clean and very complete. The rooms are big (superior) and very cozy.
Bonus: The funicular is a 2 minutes walk!

Family

10/10

Exceptional

06 Jun 2025

Terry

Beautiful hotel and amazing staff. Super close to Guggeheim and right in front of a park-like walkable path all along the river.

Business_and_leisure Self

10/10

Exceptional

04 Jun 2025

Anne

Very convenient hotel walkable to the old town, shopping area, Guggenheim etc. underground car park, nice room - all very good.

Leisure Partner

10/10

Exceptional

03 Jun 2025

Susan

Lovely decor. Great food. Very comfortable. Would definitely stay here again.

Partner

10/10

Exceptional

30 May 2025

Scott

Location was adjacent to Rio Nervion and the pedestrian bridge for quick access into Bilbao. We arrived early from an overnight flight from the U.S., and the front desk staff were able to accommodate us with an upgrade (small fee) to a larger suite so we could get some sleep! Room was well appointed and the breakfast was very nice.

Leisure Family

8/10

Excellent

22 May 2025

Dillon

great location, friendly staff, parking is good as its hard to find in the city. the room could've been a bit cleaner, but that's the only criticism

Leisure Family

10/10

Exceptional

19 May 2025

KEVIN

Wonderful reception - they upgraded us to a Jr. Suite.

Partner

10/10

Exceptional

18 May 2025

Joel

Buen hotel, personal agradable.

Leisure Self

6/10

Pleasant

18 May 2025

OLIVIA

Overall I would say the stay was just average and acceptable. I don’t think it is quite worth the price and we were underwhelmed by the general standard of all facilities. The room was tired, the black out curtain ripped and hanging off, black mould on the window surround. The bathroom was dark and dated also. Breakfast was underwhelming, a big choice but not of a very high quality or anything particularly special. Staff friendly, room quiet and comfortable. Check in slow. Well located for Guggenheim and walkable to old town.

Leisure Partner

10/10

Exceptional

16 May 2025

Harpreet

Convenient

10/10

Exceptional

14 May 2025

Joseph

Rejuvenating environment among forest trees! Breakfast was exceptional.

8/10

Excellent

13 May 2025

Verified traveler

Great location but room a bit tight

The room type I stayed in was very cozy. I would only recommend it for solo travel as space was tight. There wasn't any space on the floor to open my medium hard-side luggage. I had it set on the cushioned bench as that was the only area other than the bed which I could open my suitcase. The room is comfortable though showing some signs of age and wear and tear. I did notice it was quite dusty when I first entered and I found a dead insect on the washroom floor (it blended in with the dark tiles). Other than that, I had a nice stay here. The lobby offers water and some candies to all guests at the entrance. The area is nice and quiet. Bilbao is very walkable and I would say this hotel is well-situated right in the middle of everything. It's about a 15-minute walk to the Guggenheim (also the meeting spot for some guided day trips/ tours) and just a slightly longer walk to Casco Viejo (old town). Overall, it was good stay for solo travel.

10/10

Exceptional

11 May 2025

Kristin

Nice clean place to stay. Friendly staff with an excellent breakfast

Leisure Partner

10/10

Exceptional

27 Apr 2025

Donald

Great stay and early check in which was greatly appreciated!

Partner