Name: Students Residence Micampus San Mames
Address: Plaza Garellano 4, Bilbao, ES

2/10

Poor

19 Aug 2025

Breanne

Double charged for my stay

I prepaid for this stay via hotels.com. when I arrived at the Students Residence micampus San Mames, there was no reception, only a computer terminal at the front door. I was able to check in here, but the only way I was able to get entrance to the building was to pay for the reservation again. Hotels.com and Students Residence micampus San Mames have been unwilling to refund one of those two charges to me. I ultimately had to pay over $200CAD for a night here.

In terms of the room, it was completely fine. Basic, acceptable. It's the double charge from this property and hotels.com that is causing the poor rating.

Self

10/10

Exceptional

05 Aug 2025

James

Perfect for a city break.

Perfectly situated to explore the city, Micampus was clean, friendly and quiet. The rooms are spacious and comfortable and I wish my student halls had been as well appointed as my room in Bilbao.

Self

10/10

Exceptional

16 Jul 2025

Emily

Nice place. Good facilities with gym and cafe. Minimal amenities provided in rooms as it is a student residence. The digital key fob gave me some trouble.

Leisure Self

4/10

Poor

03 Jul 2025

Maria de la Paz

It is a very BASIC lodging. There are no utensils, plates, glasses, shampoo, soap or toilet paper (beyond one roll). They said they would come to change towels and clean the floors every 5 days, but they never came and I had to request it TWICE. They don’t take the garbage away, the door to the building gets stuck… it is a mess compared to other student residences I have been to. Do not recommend.

10/10

Exceptional

25 Jun 2025

Shiellah

Staying there again!

Really convenient for the bus station and using the tram.

10/10

Exceptional

06 Jun 2025

Boris

Spacious room and comfortable.

Leisure Friends

8/10

Excellent

14 May 2025

Lesley

Comfortable and good value

Leisure Friends

2/10

Poor

10 May 2025

michael

The property uses a keyless entry system and they are meant to send you a link before you arrive for the app. I received a number of emails all addressed to the wrong person. I was promised the correct link which never arrived. I arrived at the property after 6 so there is no reception. When someone was eventually contacted they refused to attend but provided the safe combination. There were at least 12 keys in the safe. There were 4 other people with me all of whom couldn't gain access.
Atrocious service. Not what anyone wants. Locked out of your property in a country where you don't speak the language with absolutely no help from the company. Couldn't recommend!

10/10

Exceptional

04 May 2025

Hitesh

Great location especially if visiting San Mames for the football.

Leisure Self

10/10

Exceptional

04 May 2025

Hitesh

Great location especially if going to San Mames for football.

Leisure Self

10/10

Exceptional

14 Apr 2025

Elisabeth

Brilliant for a few nights stay

Business_and_leisure Self

10/10

Exceptional

06 Apr 2025

Lillet

Very comfortable for a short stay. Modern furnishings, nice to have a mini fridge and mini microwave

Leisure Self

10/10

Exceptional

02 Dec 2024

TSZ LOK

Very clean room. As it is a room within a student accommodation, there will be no room services and no showers or shampoos provided. So it is not fair to treat this as a hotel room as it is a room at a student accommodation.

Business

6/10

Pleasant

12 Sep 2024

Valentina

This place is amazingly clean, renovated building and kitchenette in the room. The location is near the main bus terminal in Bilbao which comes in handy for tourists willing to do day trips in the area. During my stay, it was heavy rain in Bilbao and the room got cold. Even though I asked the reception to turn the heating on in my room, that never happened. I assumed the heating was off from the main panel because the room thermostat did not work. Anyways, due to the fact that the room temperature was low, the fire alarm turned on from the rising steam when I took a shower. Besides that, the nearby construction site starts making noise early in the day. It is such a pity because the place is very well maintained and the price is good.

Leisure Self

6/10

Pleasant

09 Sep 2024

Edwin

Stayed for 1 night. Basic but spacious room. New and modern. Clean bedding and towels provided. Wardrobe with hangers. No tv. Right opposite a tram stop though tram noise wasn't that loud to bother me. Would recommend for a short stay only as it's relatively cheap in comparison to hotels.

Leisure Self

8/10

Excellent

13 Jul 2024

Morgan

Easy stay, really close to the train station, can still walk to the old town easy enough! Felt really safe and my room was perfect for a solo traveler. Had my own bathroom, a big desk and black out shutters. It was a bit like being in a quiet university hall of residence sort of feel, but nicer! They had a dedicated study/work room downstairs with free coffee machine which was also a win! Would stay again!

6/10

Pleasant

27 Jul 2023

Verified traveler

Felt more like a college dormitory

Super basic residence, don’t expect hotels like service.

Self

10/10

Exceptional

10 Jul 2023

Siobhan

Micampus was located next to the Autobus Station - which made it easy to get my early bus to France. It was all new and had cooking facilities, which I would have used if I had a longer stay.

Leisure Self

10/10

Exceptional

01 Jul 2023

Maxime

Great room, very clean and had all amenities. Room (with window open) was a bit noisy though and the curtain let through a lot of light, so prepare for that if you are a sensitive sleeper (mask/ earplugs). Would stay again!

Leisure Self

2/10

Poor

13 Nov 2022

Louis

They did not have a room for me and I paid and I still have not received a refund.

Leisure Partner

10/10

Exceptional

28 Oct 2022

Bashir

Neu renoviert Zimmer

Geräumig und neu eingerichtet
Mit Küche und Essecke, Schreibtisch, neue Bett und Matratze . Waschmaschine und Trockner vorhanden
5 Minuten vom Bahnhof
Straßenbahn und Bus vor der Tür. Preis Leistung ok
Hilfsbereiter Staff, vielen Dank an Jorge

Leisure Partner

8/10

Excellent

17 Oct 2022

Caitlin

Clean and tidy, but no WiFi or receptionist

Clean and comfy. However we weren't given WiFi instructions, and there was no one Manning the desk over the weekend when we stayed there. On Friday the front desk were ready helpful, I was just busy so didn't ask them about WiFi

Partner

10/10

Exceptional

31 Oct 2025

David

Above my expectations considering the cheap price. This is a student housing but worked well as a hotel, the only minus were lack of toiletries (this was highlighted in the booking information but it is in my opinion an easy thing to add for shorter stays or on request).

The hotel is close enough to the centre to walk, but there is also good communication and transportation.

Self

10/10

Exceptional

20 Aug 2025

Kiyotaka

スタンダード・シングルに5日間滞在しました。部屋は新しい内装できれいでした。設備としてはエアコン、冷蔵庫、電子レンジが使用可能ですが、電磁調理器やテレビは備品としてあるものの使用できないので、自炊は難しいかもしれません。スタッフは大変親切な感じでした。

Business Self

10/10

Exceptional

13 Aug 2025

Claudia

Guggenheim e centro della città facilmente raggiungibili a piedi. Noi abbiamo parcheggiato nel vicino parcheggio intermodal (ca.5 minuti a piedi dall’hotel) - 15 euro al giorno. La camera era pulita e fresca, il personale gentile.

Partner

8/10

Excellent

18 May 2025

Mayumi

スタッフの方は親切。昼過ぎまで荷物を預かってもらえたのは大変有り難かった。必要最低限しかない、と知っていれば良い宿泊施設です。ドライヤー、湯沸かしポッドなどはありません。バスターミナルに近いのが最高でした。

Leisure Self

4/10

Poor

18 May 2025

Oscar

Estuve esperando para poder entrar en la habitación casi una hora , la llave no funcionaba.no había jabón en el baño.

Self

8/10

Excellent

01 Sep 2024

Jesús Angel

Sin comentarios

Business_and_leisure Family

10/10

Exceptional

20 Aug 2024

Mónica

El alojamiento tiene una excelente ubicación, muy bien cornectada. Cerca hay supermercados y bares. Tiene una excelentd

8/10

Excellent

27 Jul 2024

Jan

Enkelt och med bra funktion. Kylskåp, mikro, värmeplattor, köksmaskin men inte mycket köksutrustning. Okay städat, men när jag drog ut lådorna under sängen för förvaring kom både damm och hårstrån fram. Dusch och toa fräsch men dåligt vattentryck i dusch och dålig avrinning i handfat. Dessutom tycker jag att tvål, schampo och toalettpapper bör ingå (de meddelade mig dock i förväg att det inte ingick). Bra fungerande AC, bra med mörkläggningsgardiner, mindre bra att det inte fanns någon sänglampa.

Self

10/10

Exceptional

30 Jun 2024

HERMOGENES

Habitacion con dos dormitorios indivuduales cada uno con su baño. Sala de estar cocina comunes para los dos. Instaciones casi a estrenar, impecables

Friends_and_family Friends

10/10

Exceptional

16 Jun 2024

Janice

Nice small apartment. Great connection to Bilboa Intermodel and Metro. I would come again.

Leisure Self

10/10

Exceptional

02 Jun 2024

Patricia

Buena opción de fin de semana

Habitación amplia, limpia y con lo indispensable para pasar un finde, además de estar muy bien ubicado. Todo perfecto!

Self

10/10

Exceptional

08 Apr 2024

Ana

Ornela fue súper amable en todo momento, me ayudó con mis dudas.
El alojamiento está bien, es seguro el acceso y cómodo para estar unas noches.

Leisure Self

6/10

Pleasant

24 Mar 2024

Yoshiaki

学生寮なので、ドライヤー、シャンプー、石鹸などがありませんでした。

Business

2/10

Poor

12 Mar 2024

Juan Alberto

Pésima gestión , no hay nadie en recepción

Experiencia muy desagradable ya que no tienen personal en recepción y tienen una persona a 30 minutos en coche de distancia en otra residencia. Tenían un problema con la alarma de fuego y sonaba cada tercer día incluso a las 3 o 4 de la madrugada. Tuvimos que bajar a la calle varias veces.

Self

6/10

Pleasant

05 Feb 2024

Juan Alberto

Hay que poner una persona en recepción siempre.

El check in es en una máquina de tal manera que hay que haberlo hecho antes, si no puedes estar ahí unos cuantos minutos fuera ya que no hay personal en recepción siempre.
Luego a las 2.00 am saltó una alarma de incendios y al no haber nadie en recepción no sabia que pasaba hasta que vi gente bajar y salir del edificio.
Estuvimos fuera del edificio a esa hora, con frio, esperando a que viniera una persona de la otra residencia y desactivara la alarma.

Self

8/10

Excellent

02 Oct 2023

Alexandre

Lugar excelente, precio calidad

Residencia estupenda muy bien ubicada y confortable. Sin duda si volvemos a Bilbao repetiremos.

Partner

10/10

Exceptional

16 Aug 2023

German

Me encanto

4/10

Poor

28 Jun 2023

Shinya

ドライな対応

受付の入り口が閉まっていて、すんなり入れなかった。チェックインの時間にならないと受付に行けないようだった。

チェックアウトの仕方など説明が足りない。フレンドリーな感じがない。

ドライヤーがなかった。

Friends_and_family Family

10/10

Exceptional

13 Feb 2023

Stefanie

Great stay at great price.

I had a late check-in (23h) and my room key was available for collection at the main desk (unmanned), it was easy and went smoothly, I only had to make a call to get access to the reception entrance. Room was comfortable and clean, all the furniture is brand new. Check-out at 12h was quick and the receptionist was friendly and readily provided me with the receipt. The location is very convenient because it is right next to the Intermodal transportation hub where you can take the bus to the airport for only 3euros. Overall I had a great experience and would definitely stay there again.

Business

8/10

Excellent

17 Nov 2022

Carlos

Pour commencer , les choses positives : Bon emplacemen , très bon rapport qualité/prix , confort , chambres spacieuses , équipements neufs .
Les choses qui fâchent : Un check-in super long du à la fastidieuse procédure pour installer l'application , s'enregistrer dessus , ec , cela d'ailleurs devrait être précisé noir sur blanc sur la fiche de l'établissement , la carte ui sert souvent dans les hôtels pour dévérouiller la porte , est virtuelle , donc pas de smartphone , pas possible à priori de réserver une chambre , de comme il y a plusieurs tours dans cet ensemble ce serait judicieux d'indiquer la bonne adresse qui est au 4 pas au 5 !

Leisure Friends