Eurostars Indautxu

Spain , Vizcaya - Bilbao
Bilbao, Plaza Bombero Etxaniz, S/N
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100 reviews shown

6/10

Pleasant

28 Apr 2026

Lynne

Not really 4atar -evening staff v helpful but the morning reception chap wasn’t very pleasant I had to leave pre breakfast and was told there would be food/drinks available in the foyer . When I got down there was nothing -asked at reception and he just rolled his eyes and begrudgingly got a coffee machine out and then went for some some very lukewarm milk tutting so I could basically make an almost cold coffee
No food so paid for a breakfast I couldn’t have
Corridors were very enjoy and noisy but bed v comfortable and food generally good
No extractor fans in bathroom it wasn’t working if was present and bath handrail rusty and hanging off the wall

Self

8/10

Excellent

25 Apr 2026

Hau

Comfortable bed. Friendly staff. Sufficient desktop space for a four night stay.

Friends

10/10

Exceptional

08 Apr 2026

Martín

Good breakfast, friendly staff

Family_with_children

8/10

Excellent

20 Jan 2026

Andre

The room was clean and the staff was very friendly. Unfortunately, the maid staff was on strike during our stay. Also, the heat took a couple of days to come up to a warm temperature. Overall a nice hotel and I would stay there again.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Loren

Great location a stunning view (from my room at least). Staff very professional and friendly

Friends_and_family Friends

8/10

Excellent

27 Oct 2025

Norbert

The reception a bit cold otherwise everything fine . Excellent breakfast for 18 euros.

Partner

10/10

Exceptional

14 Oct 2025

Keith John

Good food including the breakfast. Staff were helpful. Only slight issue was the ownership changed during our staff, and the room keys didn’t function on day so we had to go back to reception to get the new keys

Leisure Friends

8/10

Excellent

11 Oct 2025

Margarita

Very good hotel

Leisure Friends

10/10

Exceptional

28 Sep 2025

Victorino

Clean Room, bathroom with bathtub and hot water, accommodating staffs, varied breakfast buffet, walking distance to shops and parking (additional payment).

Friends_and_family Family

10/10

Exceptional

20 Sep 2025

Susan

Great hotel, close to Guggenheim.
Goo options for snacks. Nice cafe terrace. Free luggage storage
Expedia describes rooms as having a balcony but it’s not a balcony, just a long glass door that opens on to metal bars

Leisure Partner

6/10

Pleasant

15 Sep 2025

Unhelpful Concierge

Concierge very unhelpful. Everything else OK

Friends_and_family Friends

10/10

Exceptional

31 Aug 2025

Nigel

Location could have been better

Leisure Partner

8/10

Excellent

27 Aug 2025

Mary

The property was clean, comfortable and friendly. It is well maintained and managed. I would certainly recommend it and go back again if I visit Bilbao.

Leisure Friends

4/10

Poor

24 Aug 2025

Angela

The air conditioning did not work well in our room. The front desk told us that the air conditioning was connected to one unit and there was nothing they could do. We asked to be switched to a different room and they could not accommodate us. This made our stay very uncomfortable.

Leisure Family

10/10

Exceptional

31 Jul 2025

Christopher

Decent hotel all round

10/10

Exceptional

23 Jul 2025

Genevieve

Walking distance to just about everything

The hotel is right in the middle of everything.

Self

6/10

Pleasant

21 Jul 2025

elizabeth

Rather disappointed

I stayed in a standard room with terrace. The photos show a bistro set on the terrace. This had nothing and was more of a balcony than terrace. There was no way a bistro set was fitting on it!
The rooms are advertised as being soundproofed. They absolutely aren't. I could hear everything in my neighbours room.
The room and bathroom are looking a bit tired and ready for a refresh and there were no bathrobes. They’re advertised as bright rooms but the walls are brown .. rather oppressive. The aircon seems to be centrally controlled by reception.
Otherwise, it’s generally a pleasant hotel.

Self

10/10

Exceptional

21 Jul 2025

Alain

Everything was excellent

Leisure Family_with_children

10/10

Exceptional

18 Jul 2025

Sarah

A good base

Perfectly located for a base for getting around the city, bright, cool and tidy room. Check in was very easy, all staff we encountered were very helpful. Used the breakfast restaurant one morning, wasn't great

Partner

8/10

Excellent

14 Jul 2025

Caroline

The staff in the afternoons weren't very friendly and the internet was the worst I've experienced in a hotel
It was not only very slow, it was also very unstable and dropped every few minutes.

Leisure Partner

8/10

Excellent

07 Jul 2025

Grace

I love it , beautiful , centric, perfect for me
The only thing was the air conditioning that doesn’t cool at a comfortable temperature.. i was warm everyday and in a 3 hours later i can fall asleep ..

Leisure Family

8/10

Excellent

05 Jul 2025

David

Nice property

Leisure Self

8/10

Excellent

25 Jun 2025

Stephanie

Good location

8/10

Excellent

22 Jun 2025

Verified traveler

A very comfortable hotel. Great breakfast. Most surprisingly a good bar with food - and not at most hotel bar prices.

Friends_and_family Friends

8/10

Excellent

21 Jun 2025

Maria

The cleanliness was more than ok, personnel in the breakfast could have been more kind.

Partner

10/10

Exceptional

17 Jun 2025

Michelle

Excellent hotel with a great location and clean rooms. The breakfast was great and staff was very helpful. Will be staying here in the future 😊

Leisure Self

10/10

Exceptional

09 Jun 2025

Federico

Enjoyed the location, food, drinks, convenience.

Leisure Partner

10/10

Exceptional

02 Jun 2025

Sandra

Fun and easily accessible

Leisure Family

10/10

Exceptional

26 May 2025

Etienne

Very good stay and very good staff

Leisure Self

10/10

Exceptional

22 May 2025

Verified traveler

Lovely location and staff

Friends_and_family Friends

10/10

Exceptional

12 May 2025

Aida

Bilbao is a gem at this Silken hotel

The hotel had a great location. Parking was a challenge at first but we learned how to park in tight spaces. The beds were comfortable. Although we were there during the blackout on April 28, 2025, it only lasted an hour. There was a backup generator and we had tv, internet, hot water and elevators

Friends_and_family Friends

10/10

Exceptional

15 Apr 2025

David

Staff very friendly

Leisure Partner

8/10

Excellent

05 Apr 2025

Athena

There are no ramps to push your val

Friends_and_family Family

10/10

Exceptional

30 Mar 2025

Jillian Fay

Good location, excellent buffet breakfast

Leisure Friends

10/10

Exceptional

18 Mar 2025

Kevin

Great Hotel

Great hotel in centre of Bilbao

Business

10/10

Exceptional

11 Feb 2025

William

Excellent location and service. Highly recommended

Very nice room. It was spacious with plenty of room to unpack and not feel cramped. It was a suite (Room 225) with a sitting area, bedroom and bathroom. It was perfect for our stay of a couple days. The bed was comfortable and the room was very clean. The hotel had everything that we could have wanted. We arrived rather early and we were lucky enough to be able to check in right away. This was amazing after a long day of travel to get to Bilboa. Friendly staff, spacious room and great service. We found it very easy to walk throughout the city to the attractions so the location was great as well. I would happily stay again.

Partner

10/10

Exceptional

06 Feb 2025

Joseph

Nice

Business Self

10/10

Exceptional

26 Sep 2024

Daniel

Very good place for a quiet stay. Praise to the staff because they were very professional and courteous.
Best breakfast of my trip.

4/10

Poor

11 Aug 2024

Jessica

They offed kind side bed they put to single together!

Partner

10/10

Exceptional

26 Jun 2024

Cary

The hotel is located in a nice are you can walk pretty much anywhere from there. Also the metro station is just a couple of blocks away.

The staff was super friendly, our waiter at the terrace was Gabriel, he was always prompt to serve and was super friendly and did an awesome job recommending us thing to do in Donostia.

Leisure Partner

10/10

Exceptional

04 Jun 2024

Kirsten

Good location

6/10

Pleasant

28 May 2024

Purva

It’s 3.5 star at best

Lot of noise from outside. Staff wasn’t friendly but useful enough. Shower was unclean. Bed was reasonably comfortable. A/C worked randomly. No coffee making machine.

Partner

10/10

Exceptional

20 May 2024

Cindy

Nice modern hotel. Good breakfast.

Leisure Partner

6/10

Pleasant

03 May 2024

JAIME

Expensive for a hotel without a/c and with a very bad internet access

Friends_and_family Family

10/10

Exceptional

02 May 2024

ISAURO

Great Stay,

Great, Hotel 100% recomended

Friends_and_family Family

8/10

Excellent

29 Apr 2024

Pryanka

Great area to be in, safe and easy walk to all attractions

Leisure

8/10

Excellent

30 Nov 2023

MAXIMO

Excellent central location of the city of Bilbao. Walking distance to Metro station or bus stops. Close to many restaurants and generally safe. The bathtubs are small and it is very loud staying near an elevator. Staff was very pleasant.

Leisure Partner

10/10

Exceptional

09 Nov 2023

ryan

Excellent stay

Great hotel in good location. Most of Bilbao is walkable so the location of this hotel fits great with my needs. Lovely rooms and service.

Business

10/10

Exceptional

04 Nov 2023

Margaret Elizabeth

My room was a good size and having my own balcony with outdoor seating and table was an unexpected extra. The reception staff were very helpful.
The location of the hotel was perfect for the Guggenheim and Museo de Bellas Artes.It was a more complicated walk to the old town, but worth it.
There is a taxi rank outside the hotel

Leisure Self

10/10

Exceptional

24 Oct 2023

Michael

Modern city centre hotel

I was staying for an educational course and all the facilities were excellent. Not too expensive.
Many places nearby for cheap meals.

Business

8/10

Excellent

02 Oct 2023

GODFREY

Great breakfast choice and service

Really great breakfast choice and service, however underground car park was a nightmare to get into being extremely narrow.

Partner

8/10

Excellent

22 Aug 2023

Ciaran

Not bad; but not four stars, though.

Hotel is a little tired looking; certainly not the same standard as other 4* hotels in the area. Chipped tiles, worn furniture in the common areas make it look a bit sad. Service and food is good, location is OK. It's not bad value, just needs a little TLC.

Partner

6/10

Pleasant

14 Aug 2023

Benjamin

The hotel was clean and staff were friendly however a couple items bothered us during our stay.

The hotel implements an “environmental” policy which to me really just looks like a cost-saving measure. They limit the air conditioning to temperatures above 27C. This made our stay very uncomfortable as we were hot in the room. Also, the wifi is very slowly and almost not worth using.

Leisure Partner

8/10

Excellent

09 Aug 2023

Vaitiare

It was okay overall.

The « family » rooms are in another part of the building and the only way to access with a stroller is to go down the parking and then up from another elevator.
The building was build like that and they don’t have much choices. So it’s understandable.

The room was fine, the floor probably need some reparation, but it was clean.

I would have expected somebody to help with the baggages, especially coming from a 4 stars hotel, but we did all ourselves and it wasn’t a problem.

The breakfast was decent. Basic choices. For a 4 stars hotel.. I would have expected something more.

The location was good. The parking for electric car was good. Though a bit small. We unfortunately took so much space with our car that nobody could have come next to us to charge. It was between two columns and our car was longer. No car could’ve enter next to us.

Friends_and_family Family

10/10

Exceptional

27 May 2023

Stuart

Good clean hotel, easy walking distance from sights in Bilbao. Bit noisy, floors aren’t well soundproofed so you can hear people walking around above you. Overall great stay would recommend

Leisure Self

8/10

Excellent

11 Feb 2023

Bryndley

A centrally placed hotel with attractive, well equipped and comfortable rooms.

There are good shops and facilities nearby and easy access to the attractions. The hotel facilities are good and attract the local populace.
.
For those with mobility issues it was some distance away from the river and the iconic Guggenheim Museum and up a gentle slope.

Business Self

10/10

Exceptional

24 Aug 2022

wyn

Lovely hotel as usual.All the staff were very helpful particularly Eduardo wh parked our car for us and managed to find the jacket I had left In a taxi

We love Silken hotels and have used them in Madrid and Santander as well

Partner

10/10

Exceptional

10 Jul 2022

Karen Bonavita

We’ve stayed here before, so you know we like it. The breakfast is exceptional, varied - just great - and the staff does an amazing job setting it up and overseeing it. Rooms are comfortable.
Just wish the WiFi connection process was more streamlined.

Leisure Partner

10/10

Exceptional

01 Jul 2022

John

Excellent service Buffett was great

Leisure Family

8/10

Excellent

20 Jun 2022

William

Central location

Leisure Partner

10/10

Exceptional

13 Jun 2022

Isobel

Really enjoyable stay in lovely hotel

Really comfortable and welcoming hotel in great location. Great breakfast excellent choice all round. Nice reception area, lovely bar area and terrace. Friendly staff. Lovely bar food reasonably priced. Excellent air conditioning in room. Good space in room.
Walking distance to tram stop and also to Gran Via airport bus stop. Plenty of bars, restaurants and food places nearby. Supermarket around the corner. Buy a Barik card for transport costs 3Euro and all prices are about half price can use for several people on same card just tap it required number of times.

Partner

10/10

Exceptional

19 Mar 2022

Michael

A fine hotel

A beautiful interior courtyard. Clean, comfortable rooms. Great bathroom. Super quiet. Excellent staff. Highly recommend.

Self

10/10

Exceptional

22 Feb 2022

Bogdan

Nice hotel.

Nice hotel with very various breakfast and excellent dinner options. Situated in a nice zone, very close to Bilbao Stadium. Staff is very friendly.

Business

10/10

Exceptional

22 Jan 2022

Expedia

A gem

The hotel was centrally located. The staff was most helpful and attentave. There was a nice selection of food on the breakfast buffet, that was well prepared. Rooms were clean and spacious

Partner

10/10

Exceptional

24 Oct 2021

OLga

Nice hotel
No VIP service offered

Leisure Family

8/10

Excellent

23 Oct 2021

Andreas

Good Hotel but some distance to sights

We had a Club Double with Terrace and the room size was good, with a nice large double bed, which was comfortable. The room we had is in an annex (no 537) which is connected via an inside passage. This does however not work for disabled persons, as it has several stairs in between.

The terrace is large, but seems not to be serviced as both table and stools were dirty.

The bathroom was a good size, but the curtains were half falling off.

Outside of the hotel there is no sign of Silken, so if you ask someone, do refer to Hotel Indautxu, otherwise no-one can help. In any case if you arrive by plane take a taxi, rather than the official airport-bus. It is much quicker, gets you directly to the hotel and costs no more than € 30.

We also did have drinks and a meal at the hotel which was both good and reasonable in price, considering it's a 4-star hotel.

There is however one thing that annoyed us. Contrary to other Silken Hotels we stayed at, they don't provide a WiFi code but ask you to register by name. This meant however that several times a day we had to login in again, for both our i-phones and i-pads which was really bad.

Location wise we struggled a bit with the hotel as the old town, Guggenheim Museum etc are all 15 minutes or more (walking) away. The taxis are however quite cheap (normally € 5) within town. For a next visit I would nevertheless consider a different location.

Partner

10/10

Exceptional

19 Oct 2021

cathal

Oct 2021

Super location , lovely clean hotel , very friendly & helpful staff , great place to stay , really enjoyed our visit and we look forward to staying here again .

Partner

4/10

Poor

02 Oct 2021

Robert D

Staff was incredibly rude, the wifi did not work, my room was underneath construction/noise, and the \"queen\" bed was joined by two twins.

Business_and_leisure Self

10/10

Exceptional

01 Oct 2021

Nestor

Leisure Partner

2/10

Poor

17 Aug 2020

Verified traveler

Unfortunately, they have not been helpful for tourist during the pandemic

Leisure

8/10

Excellent

08 Jan 2020

Verified traveler

Liked the lobby, the large bathroom and the balcony

Friends_and_family Family

8/10

Excellent

03 Nov 2019

alan

Bilbao trip

Nice hotel, big room with decent shower and close to everything. Bilbao isn't very big in the centre and this hotel is ideally situated once you get your bearings. Didn't have breakfast but plenty of places nearby to try if you don't want to eat at the hotel. Hotel bar deserves a mention, good atmosphere and plenty of people using it.

Friends_and_family Friends

10/10

Exceptional

30 Oct 2019

Rod

Excellent and helpful staff. Good facilities. Clean rooms.

Business Self

6/10

Pleasant

22 Oct 2019

Verified traveler

Front desk staff not particularly friendly or helpful. Was provided no information about the hotel, surroundings, wifi, amenities, etc. Front desk clerk appeared quite grumpy and unwelcoming.

Leisure Friends

8/10

Excellent

09 Oct 2019

Tuomas

Bilbao Stay

The hotel is located conveniently near Guggenheim museum. The room was comfortable and had good curtains to block out sun light, ensuring a late sleep in. Only thing missing from the room was a coffee maker.

Partner

8/10

Excellent

05 Oct 2019

Carol

Air conditioning didn’t work. Breakfast was great

Leisure Family

10/10

Exceptional

30 Sep 2019

Jim

There was nothing we did not like about our stay at this hotel. The staff was extremely helpful. We were able, by going to the cafe, to get just enough breakfast daily. The location was wonderful - easy walking distances to things we wanted to see.

Leisure Friends

6/10

Pleasant

16 Sep 2019

Verified traveler

Missed the chocolates after the first night. Left “do not disturb” sign on door but service came in anyway & made bed. Expected privacy with the tag on the door.
Otherwise it was OK.

Leisure Family

6/10

Pleasant

15 Sep 2019

RAKHI

The people are not friendly
Room is too small
Air conditioning does not work well
No tea coffee machine in the room
No water heating flask

Family

10/10

Exceptional

07 Sep 2019

Verified traveler

Great location, everywhere could be easily walked to. Plenty of bars and restaurants around every corner, couldn't fault it!!!

Leisure Friends

8/10

Excellent

07 Sep 2019

Verified traveler

The property was well positioned in the city. The rooms were clean and tidy and the staff were always helpful.

Leisure Friends

8/10

Excellent

22 Aug 2019

Parvez&Dee

All of the questions in this survey were excellent except that the one supper at the cafe was not great but OK and the Air Conditioning did not function well on the first night. However the management corrected this and it was great after that . Overall we could not fault the hotel and the staff for their politenes, helpfulness and general service. Excellent and we rate it 5 stars and will stay there again as it is very central and easy to walk all around the interesting areas of Bilbao.

Friends_and_family Partner

8/10

Excellent

22 Aug 2019

Verified traveler

It’s a ten fifteen minute walk anywhere. Friendly staff.

8/10

Excellent

22 Aug 2019

Verified traveler

The Hotel seems a mish mash of old and new. The room itself was nice, large bed, wnoigh plug sockets and a long mirror. The bar and reception area were nice and clean and spacious.

Leisure Partner

10/10

Exceptional

22 Jul 2019

Verified traveler

Easy check-in process, friendly staff who helped me call Renfe trains, great location close to lots of pintxos bars and shops. Rooms were large, clean and had AC (needed for the summer heat). Great stay here!

Leisure Friends

8/10

Excellent

03 Jul 2019

Stefan

Good hotel in great location

Good hotel with friendly and very helpful staff in a great area with lots of bars and cafes. They could try a bit harder to make the rooms look a bit nicer and more comfortable - the furniture is also a bit dated.

Partner

8/10

Excellent

27 Jun 2019

Alison

Very comfortable room, typical large modern hotel, very helpful reception staff, location excellent. We didn’t eat at the hotel so cannot comment on the restaurant.

Partner

10/10

Exceptional

13 Jun 2019

Verified traveler

Good location for seeing the sites of the city. Very helpful and friendly staff.

Leisure Friends

10/10

Exceptional

18 May 2019

Verified traveler

Idealy placed for the sites museums and old town. Breakfast at the hotel good with plenty of choice. Beds comfy and room spaciuos even though 3 of us shared. Safe in room free to use. Bar staff very professional.

Leisure Friends

10/10

Exceptional

08 May 2019

Verified traveler

Location was great to walk the city sites. The restaurant was unique, the front part of the hotel. Old meets new and done well.

Leisure Friends

10/10

Exceptional

27 Apr 2019

Michael

Most impressed. A very good location to access the Guggenheim, old town, shops. A quality hotel, spacious well equipped rooms. A popular food venue and secure parking - for a fee.

Partner

10/10

Exceptional

23 Apr 2019

Verified traveler

Loved the hotel. Location is wonderful for the city. Clean facility. Great staff

Friends_and_family Family

8/10

Excellent

05 Mar 2019

Patricia

Couple weekend stay

Perfect centralised location for a stay in Bilbao

Partner

8/10

Excellent

24 Feb 2019

Verified traveler

Hotel is really clean and well equipped. A less than 30 min walk to old town or guggenheim museum. The restaurant has a free room delivery and they make really good food for a hotel restaurant. The only minus side is the parking garage which costs 17€ a night which in my opinion is quite expensive and should be included in the room price in a hotel like this.

Partner

8/10

Excellent

20 Nov 2018

Vaughan

A very good hotel in many respects. However, the staff only seemed to speak basic English and one female member on reception was quite rude and unhelpful. But the food was excellent and other staff friendly so I would be quite happy to stay there again.

10/10

Exceptional

23 Oct 2018

Steve

Nice hotel, we had a door lock malfunction which the staff handled and resolved with professionalism
Would stay there again

8/10

Excellent

08 Oct 2018

Verified traveler

Lovely Place

This hotel has a great location, downtown area. With service 24 hours, our room was clean, big as well the bathroom. To get our room we have to use a lot stairs, but I can give 4 ✴✴✴✴ and I recommend this hotel.

Partner

8/10

Excellent

04 Oct 2018

Cynthia

Comfortable room and great breakfast

We had a room with 3 twin beds and lots of luggage and still had room to move around. The breakfast was wonderful and far exceeded our expectations. Front desk recommended seafood restaurants after we saw Guggenheim and somehow we ended up at what is surely the most expensive place there. Food was great but the bill was stunning and far more than expected (waiter recommended all). Really nice place.

Friends

4/10

Poor

01 Oct 2018

JOANNE

Unfriendly staff

We stayed 3nights here. The location was good as central and near metro. The receptionist on arrival was grumpy. There is a buffet for breakfast which had a large selection of food and drinks. There is also a cafeteria which serves Tapas and evening meals but watch out if you only want a drink after 6pm even with the place over half empty you can’t sit at a table to drink it. We went in for a meal our last night at 7pm and was told only tapas even though others were looking at menus as they don’t serve until 8.30 and the restaurant didn’t open until 9pm. First morning at breakfast it was drop this and that by one member of staff, very noisy. You got the feeling you were not wanted. What they need to remember is no customers no job. Be a bit more friendly and we may come back.

Family

8/10

Excellent

29 Sep 2018

Verified traveler

Nice hotel for a stay in Bilbao

Nice hotel with a lovely court where you can have a drink or a cup of tea in a warm afternoon. Very nice breakfast, too. Air conditioning was not working well, though, so an issue in warm weather. Also an issue are the steps that you need to go down if you’re staying at the “annexl. If you have trouble with stairs, ask to be lodged in the main building of the hotel.

Friends