Name: Hôtel Helzear Etoile
Address: 12 Rue Christophe Colomb, Paris, 75008, FR

10/10

Exceptional

11 Jul 2026

Heather

Tons of shopping nearby! Breakfast delivered to our room every morning at the time we requested. Staff friendly and walkable to many places

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Zoya

We had an 8 day stay with breakfast included. The breakfast was delicious with yogurt, jam, butter, cheese, baguettes, croissants, juice, fruit and more. There was always someone at the front desk available for help even when I needed a scale in the middle of the night. The small room was well organized and felt comfortable. The walls are a bit thin, but the area is very quiet in the evenings. I loved the Jura in the front, easy to grab something on the run.

Located close to the intersection of Champs Elysee, George V, and Ave Montagne within 5-10min of most major shopping stores (Dior, Chanel, Hermes, LV etc). Lots of restaurants nearby. We were able to find 2 Halal restaurants within 5min walk.

Friends_and_family Family

10/10

Exceptional

06 May 2026

Arthur and Janne

The plentiful basket at the door in the morning allowed for a relaxed breakfast. No stress getting out in public for a buffet!
The staff was extremely attentive.The bed and bedding was very comfortable. New linen and towels with the daily housekeeping. Very useful small supermarket about five minutes walk away. Metro George V is eight minutes walk away.
We enjoyed our two weeks stay in this hotel.

Partner

10/10

Exceptional

28 Apr 2026

angela

This is our second time at this hotel. Best location.
Would not add breakfast next time. There is no restaurant on the property. Picnic basket with pastries in the morning doesn’t worth the price charged.
Staff was very helpful and attentive

Friends

10/10

Exceptional

12 Jan 2026

Sharon

Room was spacious and clean and had everything we needed. The hotel is very well located and staff is very friendly.

Leisure Family_with_children

10/10

Exceptional

26 Dec 2025

angela

Great hotel

8/10

Excellent

17 Nov 2025

Nigel

Great location, lovely hotel.

Partner

10/10

Exceptional

15 Aug 2025

William

It was close to many of the Paris attractions.

Leisure Family

10/10

Exceptional

11 Aug 2025

Daniel

Great location

Great location, staff really helpful

Friends_and_family Family

8/10

Excellent

08 Aug 2025

Bethlehem

Easy access.

Leisure Family

10/10

Exceptional

21 Jul 2025

Christian

This is a great spot in a great location. The staff was incredibly helpful and very pleasant.

Leisure Family

8/10

Excellent

28 Jun 2025

Rachid

Very good location: 5 min walk to george v metro on line 1, near many restaurants.
Have a \"duplex\" room for families (1 sofa beds and 1 queen). Space is tight but every inch is used as expected in paris.
Only drawback is that there's is daycare/ kindergarten nearby and you can hear the kids starting at 8am .

Leisure Family

10/10

Exceptional

27 Jun 2025

Yi

It’s a nice and safe place. Close to the four season hotel and the peninsula hotel too.

10/10

Exceptional

24 Jun 2025

Cindi

The location was a perfect spot in the city. We walked to cafes, bakeries, and used the bus and Metro to get around all the sights in Paris. The staff was extremely gracious and helpful. The only down side was the size of the room, too small

Leisure Partner

10/10

Exceptional

23 Jun 2025

Jessenia

Concierge very helpful

Leisure Family

8/10

Excellent

22 May 2025

Allister

A good option

Good all round, nice room for paris. Not sure about breakfast as i didnt eat there.

Business

10/10

Exceptional

13 May 2025

Jerilyn

We were greeted by the nicest staff, the hotel and our rooms were ready and lovely. There was a personal note and macarons waiting for us. Our rooms were very nice and cleaned daily. If we needed help with transportation or reservations, the staff was ready to help. We loved the location! It was easy to get to restaurants, the arc de triomphe and the Eiffel Tower. The metro was a short, easy walk too. Would definitely stay there again!

Leisure

10/10

Exceptional

24 Apr 2025

Scott

Great location

We had a great stay, the hotel is in the perfect location close to the Arc de Triomphe, the Champs Elysee and the Metro too. The room was clean and comfy but didn't really spend much time there. The staff were all super nice and helpful and always available. I would definitely recommend.

Friends_and_family Family

10/10

Exceptional

30 Mar 2025

jongmyong

Very good

Good location, clean, comfort

Friends_and_family Family

10/10

Exceptional

05 Jan 2025

Khristine

I love this hotel being very convenient to all the dining spots and Champs Elysees , Arc di Triomphe. The suite is clean and I love the architectural design!

Leisure Family

10/10

Exceptional

16 Dec 2024

Abraham

Staff was very friendly and hotel room was nice

Leisure Partner

10/10

Exceptional

04 Dec 2024

maria c

Concierge staff were exceptionally courteous, informative, helpful, and professional - looking!

10/10

Exceptional

30 Nov 2024

Carlos

Slim and Fabienne were great!!!

8/10

Excellent

11 Nov 2024

Linda

With kitchen appliances, it’s enough narrow space for skinny people, it’s cleaned, walk able to Arc de Triomphe and Metro Station

8/10

Excellent

06 Oct 2024

Verified traveler

Great location. But no as the picture.

I do like the place. Location excellent. The only think that I don’t like is that I book a room with two floors it show a lot of space. And when I got there they gave me first floor with a lot of humidity on the walls. They change the room to a tiny room. I didn’t get the room with two floors as I booked Also they offer airport pick up. But is not free.

Friends_and_family Friends

10/10

Exceptional

02 Oct 2024

hakki

Only one think ,back of the hotel kindergarten. Kids makin crayz noise

Leisure Self

10/10

Exceptional

25 Aug 2024

Sabrina

Very great place to stay, kind staff, central location great room and walking distance to Champs-Élysées and the Arc de Triomphe

Leisure Friends

8/10

Excellent

18 Jul 2024

Sharon

Pretty good!

Location is amazing, hotel is really lovely, clean and well maintained. Staff very helpful. But the room was tiny with no room to move around when the couch bed was pulled out and there was a school next door so it was very very loud for hours early in the morning with loads of kids outside playing.

Friends_and_family Friends

10/10

Exceptional

19 Apr 2024

Essie

We liked the location, staff, room, and the overall experience.

Leisure Family

10/10

Exceptional

08 Apr 2023

MARK

Great location, nice and clean, comfortable bed

Friends_and_family Family

2/10

Poor

06 Apr 2023

Lisa

This was the worst hotel experience of my life! Do not stay here.

I reserved a “two bedroom suite” and the pictures I saw on the website (as well as the price) were reflective of what appeared to be a two bedroom suite. When I arrived at the property, I was charged in full for the five nights I reserved and taken up to the “two bedroom suite”. It was not a two-bedroom suite at all. It was two tiny hotel rooms adjoined by a door in the middle. Again, not reflective of the pictures that are shared on the Expedia website.

Immediately I went downstairs and told them there was some sort of mistake and articulated my displeasure. They agreed that the pictures on the Expedia website were misleading but said there was nothing they could do and that I had to contact Expedia. At this point, I had already paid for the hotel in full ($4700 CAD!!) and they were refusing to refund me. I left the hotel (and found a more suitable one) and contacted Expedia for them to tell me that it was up to the hotel to refund me, not Expedia. I am yet to be refunded the $4700 that they charged me for a very misleading hotel room, not to mention I had to pay for another hotel room.

The staff was not helpful and quite rude when trying to sort through this issue as was the Expedia representative. I have since escalated this issue to Expedia mgmt. and hoping to get some sort of response and refund.

PROCEED WITH CAUTION!!

Leisure Family_with_children

10/10

Exceptional

19 Mar 2023

tim

Location was great and property was nice

2/10

Poor

08 Nov 2022

Keith

We do not recommend.

Firstly, we were not permitted to check-in earlier than 3pm even though we understood a room of the type we had booked to be available.

Our overall experience was determined by the room we were allocated. The ground floor and front of the building were extremely noisy through the day and night. Street level passers by literally just oustide the bedroom window could be heard clearly, and were able to look into the room unless the curtains were drawn. Inside the building the noise from other guests in the ground floor reception area and the hallway was overwhelming. We requested another room but were told none other was available for the duration of our stay. It would be hard to believe that this challenge had not been raised before with the hotel management. We have stayed in Paris many times before happily at other hotels. This experience was poor.

Leisure Family

10/10

Exceptional

13 Oct 2022

OMRAN

Nice hotel and location

Very nice hotel excellent staff and very clean.

Friends_and_family Family

6/10

Pleasant

18 Sep 2022

Ashlee

Mehh

The room was quite dirty, Wi-Fi never really worked despite taking with the front desk multiple times and had to pay extra data charges on our phones from the Wi-Fi not working.

Partner

10/10

Exceptional

29 Jul 2022

Gwen

We really liked the room and the proximity this property had to the places we wanted to visit.

Leisure Family

10/10

Exceptional

09 Jul 2022

Jeffrey

I enjoyed so many things about the property. The service was fantastic, we were greeted with kindness and attentiveness. The staff took us through the normal registry procedures, answered all of our questions and concerns, each room is named after a famous poet, playwright, or ancient literature character. The architecture and interiors were upscale without advertising so. We’d divinely stay here on our next visit.

Leisure Family

8/10

Excellent

05 Jun 2022

Dalila Vanessa

Lovely stay

It’s on a good location, walking distance to several tourist places, shops, and Main Street.
Small cozy room, their breakfast Bread was delicious. Staff was friendly.

Partner

10/10

Exceptional

30 Mar 2022

Anfal

Excellent location

It was great

Friends_and_family Family

6/10

Pleasant

13 Mar 2022

Verified traveler

Noisy

Room quite nice good location nice people useful kitchenette very good shower but very poor soundproofing

Business

4/10

Poor

25 Dec 2021

Verified traveler

Paper thin walls, terrible wifi. Good location though.

8/10

Excellent

12 Dec 2021

Verified traveler

A great stay in Paris!

The hotel is located in a great area, on the champ elysee, the room was great and the staff were amazing!

Friends_and_family Friends

4/10

Poor

08 Oct 2021

WAYNE

Suite Phillipe Le Bel -- modern two-level one bedroom with very poor and limited facilities. Cannot recommend Too dark in small kitchen cant see to use burners. Induction burners with no instructions. Very, very limited kitchen utensils.Microwave in back of cupboard under sink -- difficult to use. No storage for clothes, no room for suitcases. Bed much too large for space. Have to climb on bed as too tight to wall. No bedside table or shelf for book ar glasses, etc. TV on wall beside bed is very inconvenient. Bathroom is the best room but black mould in shower. Hooks in bathroom for clothes/towels too small wont hold anything. Also, shower leaks and wets the floor quite badly. Very small clothes cupboard with 3 hangers. Very bright with many windows but very stuffy -- windows dont open. Two-teir flat with difficult staircase for older guests.

However, the location is just great and the staff is very good. But would never stay in this particular suite again.

Leisure Partner

10/10

Exceptional

05 Oct 2021

Kristina

This was such a great location to be able to walk to most of the sites we wanted to see! Very friendly staff, as well.

Leisure Family

6/10

Pleasant

22 Jul 2021

Verified traveler

Property was extremely loud from the hallway, from employees at reception, from the room next door. Location is good, rooms are okay, not super comfortable and the bathroom is extremely minimal. I left while there was an event going on and the metro was shut down. The front desk employee checked out me and my massive luggage without making sure I knew that or offering to call me a cab. I found that really unacceptable from a 4 star hotel. Overall it was fine but there are much nicer hotels in Paris for this price.

Leisure Self

10/10

Exceptional

26 May 2020

Verified traveler

Excellent all around

Excellent location
Excellent Staff (Thank you Akli!)
Stunning (compact) 1 bedroom apartment with everything you need. Walking distance to Champs Élysée. 15 min.

Self

8/10

Excellent

28 Dec 2019

Verified traveler

Location was wonderful, especially due to the Metro strikes during our visit. It was extremely helpful to be so close to the 1 line. A few things about the suite were surprising to us, however. The bedroom was located up a staircase above the living area, which wasn't a problem for us, but may be for people with more mobility issues. A microwave and cookware were also not provided, and I remembered the listing saying those amenities were included. Overall, my wife and I enjoyed our stay, and the staff members at the desk were always very helpful.

Leisure Partner

2/10

Poor

26 Dec 2019

S

Room was not ready at the given time.
Laundry was closed.
Not happy.

Leisure Family

10/10

Exceptional

05 Dec 2019

Verified traveler

Close to Champs elysee and LV store.
Staff is very friendly.

Leisure Family_with_children

8/10

Excellent

27 Nov 2019

Juliana

Inez has been very helpful and pleasant. Enjoyed our stay and would love to return again and stay in Helzear.

Only setbacks were - the wifi wasnt working for the 2nights we were there and the hotel shud redo the tap structure at the sink. The tap is too far from the sink that it caused water to flood around the sink area.

Friends_and_family Family

8/10

Excellent

12 Nov 2019

Verified traveler

Very helpful staff and close proximity to main attractions.
Lack of cooking facilities

Leisure Family

10/10

Exceptional

01 Nov 2019

Verified traveler

Neat little hotel close to the Arc de Triomphe. Metro station a few minutes away. Pret a Porter handy for quick food. Very quiet neighbourhood.

Leisure Partner

8/10

Excellent

13 Sep 2019

Verified traveler

Good front office staff who were very friendly and helpful. Location wasn’t exactly on champs elysee but it was a short walk so it was okay. Main issue is the size of the “suite”. It’s just so tiny - definitely space was too small to fit 4 people (so called family room).

Leisure Family

10/10

Exceptional

06 Sep 2019

Pierre

Pleased

Friendly and clean

Partner

10/10

Exceptional

03 Sep 2019

Verified traveler

Great Location, nice setting, modern, overall very good!

Friends_and_family Family

8/10

Excellent

29 Aug 2019

Verified traveler

Very special place. Staff very friendly and kind. No room numbers, room names which make it special.

Leisure Family

10/10

Exceptional

20 Aug 2019

Tyrone

Outstanding Customer Service

Ines at the front desk was extremely helpful and polite. She went out of her way to arrange for our transportation to the Airport.

Family

6/10

Pleasant

19 Aug 2019

Verified traveler

These pictures are somewhat misleading. First, the property has a little more wear and tear than these pictures suggest. Second, I wouldn't call this a hotel. My room was more like an air B&B. Which means that you get someone to clean your room but you don't get any of the amenities of a hotel. At 650 Euro a night, I really expected a lobby, a restaurant, turn down service... the cleaning staff don't show up until 4-5pm, which is just a waste of time at that point. Paris always has dodgy hotels, but I want to warn someone who is looking for a HOTEL to avoid this place. The only seriously good thing was the location, but for that price you could stay anywhere with a good location. Good luck everyone.

Leisure Family

8/10

Excellent

17 Aug 2019

Kiki

Excellent location. Good value. Comfortable. Nice staff.

Leisure Family

10/10

Exceptional

15 Aug 2019

Verified traveler

Front desk was friendly and accessible! Great location, great rooms

Friends_and_family Family

8/10

Excellent

14 Aug 2019

Verified traveler

Nice suite in Paris, good location. Near subway, walk to L’arc de triomphe Tour Eiffel- everywhere.

Leisure Family

10/10

Exceptional

06 Aug 2019

Verified traveler

Wills the front desk person was amazing! So easy to deal with, polite & professional.
Excellent location! Clean & wonderful little boutique hotel. We would definitely return

Leisure Family

10/10

Exceptional

31 Jul 2019

Verified traveler

The location is great and the staff is so sweet and helpful. I would stay here again.

Leisure Family_with_children

8/10

Excellent

22 Jul 2019

Verified traveler

Good location, very accommodating staff. Room was very nice. Small for our family of four with our luggage etc. but fine for our needs.

Leisure Family

10/10

Exceptional

22 Jul 2019

Verified traveler

The location was the best near to everything. The kitchen needs a little more items.

Leisure Family

10/10

Exceptional

19 Jul 2019

Verified traveler

It would be better that the hotel has a breakfast room

Leisure Family

10/10

Exceptional

13 Jul 2019

Verified traveler

Excellent location to everything. Staff was friendly and helpful. Room was spacious and clean.

Leisure Family

8/10

Excellent

04 Jul 2019

Verified traveler

This hotel overall was amazing! The only thing we didn’t like was our room smelled like Salami really bad.

6/10

Pleasant

18 Jun 2019

Verified traveler

Much was miscommunicated
Asked for joining rooms and early check in. Called a month before to double check on these things and was told yes. Upon arrival was told they were overbooked and could have NEITHER of these things, despite having made my reservation 6 months in advance. Website says \"Shuttle\" is available to/from the airport- however, this is just a taxi service and it is your own expense.

Leisure Family

10/10

Exceptional

31 May 2019

Verified traveler

Staff was very friendly and very secured place
Access to all tourist sites

Leisure Family

8/10

Excellent

20 May 2019

Verified traveler

Our party occupied 4 rooms. Two of the rooms were very small. However, we only needed them for sleep. The hotel was clean and the employees were very nice. The hotel was in walking distance to everything, accept Notre Dame and the louvre, which was a huge plus. Uber is very efficient around Paris. Overall great experience. There was no ice. One improvement....please fine a way to obtain ice for guest.

Leisure Family

10/10

Exceptional

24 Apr 2019

Verified traveler

I loved almost everything about my 2-week stay there last October. The staff was amazing! Everyone was friendly and welcoming! The room was clean and contemporary and the bed was very comfortable! The nespresso machine in my room was awesome! I stocked up on capsules at the nespresso boutique around the corner. The hotel itself is charming. My room had a semi-private courtyard. And the location could not have been better! I would definitely love to stay there again!

Leisure Self

10/10

Exceptional

12 Apr 2019

Verified traveler

Great location
Super clean and excellent use of space
BUT for us was no good we wanted a separate bedroom and it had a glass wall with no door up very narrow step steps .

Leisure Family_with_children

10/10

Exceptional

06 Apr 2019

Verified traveler

We liked everything. Location great. Staff fantastic.

Leisure Family

6/10

Pleasant

19 Mar 2019

Chuks

The fridge in my room wasn’t working, they told me they were go to change it but didn’t and my food got spoilt.
Even after I complained about my food going bad, all they said was sorry without offering to replace it.

8/10

Excellent

17 Mar 2019

Joseph

The location is perfect, and the rooms are clean!!

Leisure Family

4/10

Poor

20 Feb 2019

Verified traveler

Wifi didn't work and the room had no light or standing space!

Leisure Partner

10/10

Exceptional

28 Dec 2018

Joseph

Great location near George V Metro Station

Had a wonderful stay at this location. Close to the Champs-Élysées and the Arc de Triumph and George V metro station, the location was excellent. Despite recent media reports about the yellow vest demonstrations - we were lucky to avoid them as demonstrations only seem to occur on a Saturday. Secure access to building via a code gave us additional comfort.
The kitchenette was too small to do any cooking, and it is a shame that the coffee pods were not part of the rate (but considered an additional extra).
The amount of light in the rooms could be improved. We did find it difficult to read at night time due to low lighting.
Staff were excellent and very obliging, particularly Ines, who looked after us very well. All staff greeted us whenever we left our room or returned from a day of exploring.

Friends

10/10

Exceptional

20 Nov 2018

Christina

Will return!

The staff was very helpful and went above and beyond to ensure my stay was a good one.

Family

6/10

Pleasant

25 Oct 2018

Tammy

Room was clean and staff were good, but coffee was not included, which their description made it sound like it was. They were out of shampoo and we were told to go purchase some instead of them getting some from another (empty) room for us.
Loft style room and no tables beside bed. Basically only room for a bed.

Partner

2/10

Poor

20 Sep 2018

Verified traveler

Bad experience

We booked two rooms, although after booking via Expedia were told one room was located in another hotel as the air conditioning was broken. You should not allow booking is you cannot provide the rooms in the first instance. The check-in experience was less than desirable - was stuck outside for 10 minutes as no one was at the desk. The room itself was OK - far too expensive for the quality and size of the room. Room needs updating.

The main issue was the sound proofing of the room. I was given a room at street level, and could audibly hear each and every word spoken outside, cars travelling past etc. The air conditioning was broken - and let out this peircing high-level noise. The plumbing would also regularly make sudden and thudding noises. I had possible the worst night's sleep I have ever had - I got no more than two hours, depsite going to bed at 22:00. I will not be returning.

8/10

Excellent

10 Sep 2018

Verified traveler

Very good location and good staff.
Value for money is still not great

Family

6/10

Pleasant

08 Sep 2018

Maria

Did we get overcharge??

Area - Located 4 mins walk to the main area of Champs-Élysées and walking distance to Arc de Troimphe. This area is full of designer brands.

Room - Small but clean. The room given however was not great. Located on same floor as reception and under the staircase. Which was quite noisy at night.

Service - Some were friendlier than others.

Question - How much is city tax in Paris? I felt like the guy who checked us out overcharged us. My husband and I stayed there for 3 nights and was charged €40.88. When I asked for the receipt he said he’ll send it to me later. But it never came...

10/10

Exceptional

21 Aug 2018

Joseph

Spacious hotel in the middle of the city

spacious, excellent, & clean room in Paris. Our two little ones enjoyed the upstair room and a nice breakfast in the terrance outside. Excellent A/C to keep us cool, we are not good with heat!! Very nice and caring staff. Walking distance to many places and easy to get to places all around. Nice & quiet surrounding in the night, just few minutes away from the busy streets. Very well keep hotel.

10/10

Exceptional

06 Jul 2018

Richard

A great stay at Helzear.

The property is nicely done, in a great area close to Champs Elyeese and 10 minute walk to the Eiffel Tower. The staff were very helpful with our questions and directions to various places.

Family

8/10

Excellent

15 Jun 2018

Verified traveler

Overall the front desk staff was awesome, hard working and attentive. Our room was always cleaned, the toiletries were sometimes a little short, but all I did was ask the front desk staff. The room was on the first floor and as any expected with any City, noise was at times a little much, especially when enjoying the Parisian night life and trying to get those little extra Z's. As to the hotel's location to shopping, sites and places to eat-fabulous.

Family

4/10

Poor

03 Jun 2018

Jasmine

Bait and switch

Did not get room reserved

Family

10/10

Exceptional

03 Jun 2018

Hanlie

Well situated to all attractions. The staff is very friendly and helpful. Our apartment was clean and comfortable.

10/10

Exceptional

18 Apr 2018

Verified traveler

Location, location, location.

Five minute walk to the Arc and Champs. Twenty minute walk to the ET. Le Bus connection from the airport has a drop off at the Arc. Room was very comfortable and clean. Kitchenette was functional for two.

2/10

Poor

10 Apr 2018

Maria R.

Tiny awkward Room

Taxi dropped us at 10:00pm at the address that appears in the confirmation documents (12 rue Christophe Colomb). We were told then that we were staying in a separate building two blocks away (49 Ave Marceau). We had to walk with 2 sleepy kids and 5 bags at 10:30pm!
Our reservation was for a 324sqft suite, with kitchenette. Our room was hardly 300sqft, bed was literally between two walls, no night stands. After opening the sofa bed there was NO room for the bags and/or to move around. Room photos on the web have nothing to do with the room that was given to us. They are all completely misleading. We were given WiFi passwords for each device but we never got access. We had to use roaming the entire stay. A/C-Heater can not be controlled from the room (key pad is locked and you must called to reset). Our room was too hot! Called 3 consecutive days to adjust temperature and no one came to fix. We liked the location and the apartment/hotel concept. Unfortunately, we would never stay here again, needless to say in Victor Hugo Room and do not recommend.

Family

10/10

Exceptional

06 Apr 2018

Janet

Wonderful stay, location fantastic

Great stay, conveniently located near many high end shops and great restaurants. Also walking distances from many attractions. The property is apartment style rooms. We booked 3 separate rooms and we were all next to each other. The beds were extremely comfortable.

Family

10/10

Exceptional

02 Apr 2018

Verified traveler

Very good hotel at an excellent location

Nice family vacation in Paris. Hotel very well located, close to all major attractions and very clean.

8/10

Excellent

28 Dec 2017

JMCB

Great Hotel

The staff is great. The hotel is close to Champ Elysee. Very clean. Definitely recommend it

10/10

Exceptional

09 Dec 2017

Yasser

Recommended Hotel

the hotel has a great location and kind team.

6/10

Pleasant

09 Dec 2017

Verified traveler

..........................................................................................................................................................................................................

10/10

Exceptional

26 Nov 2017

Brian

Great location

Great location, very close to champs elysee. Room very clean. Staffs are very nice. They let you use their laptop to check in your flight.

10/10

Exceptional

16 Nov 2017

Verified traveler

Would certainly recommend, room was spacious for Europe standards, Ines was super helpful at all times

10/10

Exceptional

12 Oct 2017

Ashley

Couldn’t recommend more

The location was amazing, staff incredible. Loved how the apartment was serviced daily

Family

10/10

Exceptional

03 Oct 2017

Nick

Family long weekend stay.

An excellent location minutes walk to the champ elysees, arc de triomphe and metro. The hotel and our room were kept very clean. Smooth check in and out by Assane and his colleagues. Will recommend & stay again.

2/10

Poor

06 Sep 2017

Reid

Not what is promised

As an avid traveler for over 20 years, I have never been compelled to provide feedback as most business owners in the service industry deal with issues when they occur, attempting their best to provide the service that was promised and paid for.

Unfortunately, this has not been the case with Hotel Helzear Etoile.

In short, they are not delivering on what they advertise. In summary:

- check in process took 5 hours.....room not ready at their specific check in time
- room reserved was not provided, despite being pre-reserved and paid for
- alternative option was not acceptable, and was presented as a take or leave it
- alternative option was against the law (too many people per room)
- promises to remedy the following day, where not followed up on and were not done
- promises to respond to further requests were ignored
- rooms do not have the kitchen advertised

Having lived in Paris for over three years, the family was really excited about our short vacation back in the city. Unfortunately, the situation and the totally disappointing lack of action from the hotel, significantly impacted the trip.