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Richmond Hotel Kumamoto Shinshigai

Kumamoto · Japan

Shinshigai, Kumamoto City, 6-16View location

8.8/10Excellent540 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort9.0/109.0
Condition8.8/108.8
Location10.0/1010.0
Neighborhood9.4/109.4
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Richmond Hotel Kumamoto Shinshigai

Enjoy a comfortable stay at the Richmond Hotel Kumamoto Shinshigai, located in Kumamoto's Chuo Ward. A short walk from Kumamoto Castle and Kumamoto-jo Hall, this hotel offers complimentary Wi-Fi, a vending machine, and a daily Japanese breakfast (available for a fee).

Each of the 158 guestrooms features an LCD TV, refrigerator, private bathroom with shower/tub combination, and complimentary toiletries. Additional conveniences include a desk, electric kettle, and daily housekeeping. The hotel also provides a 24-hour front desk, multilingual staff, and luggage storage.

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With a stay at Richmond Hotel Kumamoto Shinshigai in Kumamoto (Chuo Ward), you'll be within a 15-minute walk of Kumamoto Castle and Sunroad Shinshigai Shopping Street. This hotel is 0.2 mi (0.3 km) from Shimotori Shopping Arcade and 0.4 mi (0.6 km) from Yakumo Koizumi Old House in Kumamoto.

Make yourself at home in one of the 158 guestrooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and bidets. Conveniences include desks and electric kettles, and housekeeping is provided daily.

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.

Popular amenities

Free WiFi
Dining services
Concierge
Laundry
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Unicode Support true Professional property host/manager Sakura Quality Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: JPY 200.00 per person, per night

    We have included all charges provided to us by the property.

  • You need to know
    • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Safety features at this property include a smoke detector
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • Additional fees apply to children 0-12 years old for breakfast upon check-in.
  • Minimal age
    18
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately JPY 2200 per person

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Japanese

    English

Nearby attractions

Sunroad Shinshigai Shopping Street 0.1 km / 0.1 mi
Shimotori Shopping Arcade 0.1 km / 0.1 mi
Sakura Machi Kumamoto 0.4 km / 0.2 mi
Kumamoto-jo Hall 0.4 km / 0.3 mi
Kumamoto City Hall 0.6 km / 0.4 mi
Yakumo Koizumi Old House in Kumamoto 0.6 km / 0.4 mi
Catholic Tetori Church 0.7 km / 0.5 mi
Contemporary Art Museum Kumamoto 0.8 km / 0.5 mi
Sakura-no-baba Josaien 0.9 km / 0.5 mi
Kumamon Square 0.9 km / 0.5 mi
Kumamoto Prefectural Traditional Crafts Centre 1.1 km / 0.7 mi
Kumamoto Castle 1.1 km / 0.7 mi
Kato Shrine 1.4 km / 0.9 mi
Kumamoto Prefectural Art Museum 1.6 km / 1 mi
Former Residence of Natsume Soseki 1.7 km / 1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 158
  • hotel
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Room service
  • Laundry service
  • LaunderetteExtra charge
  • 24-hour securityExtra charge
  • Hotel safe
  • Lift access
Show 6 more facilities & services
  • Luggage room
  • Towels and bed linenExtra charge
  • Restaurant
  • Smoking areaExtra charge
  • MassageExtra charge
  • Non-smoking establishment
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKINGDBL.NM-2

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    DOUBLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE TWO BEDSTRIPLE • TWO BEDSTPL.2B

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    TRIPLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKINGDBL.NM-1

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    DOUBLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE WITH DOUBLE BEDDOUBLE SINGLE USE • WITH DOUBLE BEDDUS.DB

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    DOUBLE SINGLE USE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CAPACITY 2TWIN • CAPACITY 2TWN.C2

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    TWIN CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE SMOKINGTRIPLE • SMOKINGTPL.JK

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    TRIPLE SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE CAPACITY 3TRIPLE • CAPACITY 3TPL.C3

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    TRIPLE CAPACITY 3

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    CAPACITY 3

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.C3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE NON SMOKINGTRIPLE • NON SMOKINGTPL.NM

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    TRIPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SMOKINGTWIN • SMOKINGTWN.JK

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    TWIN SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN BED NON SMOKINGDOUBLE • QUEEN BED NON SMOKINGDBL.NM-QN

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    DOUBLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SMOKINGSINGLE • SMOKINGSGL.JK

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    SINGLE SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE DOUBLE BED SMOKINGDOUBLE SINGLE USE • DOUBLE BED SMOKINGDUS.DB-JK

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    DOUBLE SINGLE USE DOUBLE BED SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    DOUBLE BED SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.DB-JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN BED SMOKINGDOUBLE • QUEEN BED SMOKINGDBL.QN-JK

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    DOUBLE QUEEN BED SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN BED SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE ROOM WITHOUT WINDOWTRIPLE • ROOM WITHOUT WINDOWTPL.NW

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    TRIPLE ROOM WITHOUT WINDOW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    ROOM WITHOUT WINDOW

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.NW

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CAPACITY 1DOUBLE • CAPACITY 1DBL.C1

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    DOUBLE CAPACITY 1

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CAPACITY 1

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.C1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CAPACITY 1TWIN • CAPACITY 1TWN.C1

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    TWIN CAPACITY 1

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CAPACITY 1

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.C1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN NON SMOKINGTWIN • NON SMOKINGTWN.NM

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    TWIN NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE NON SMOKINGSINGLE • NON SMOKINGSGL.NM

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    SINGLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SMOKINGRoom • SMOKINGROO.JK

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    Room SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CAPACITY 2DOUBLE • CAPACITY 2DBL.C2

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    DOUBLE CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SMOKINGDOUBLE • SMOKINGDBL.JK

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    DOUBLE SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SMOKINGDouble or Twin • SMOKINGDBT.JK

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    Double or Twin SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKINGDBL.NM

    Photos are not available for this room type.

    Richmond Hotel Kumamoto Shinshigai

    DOUBLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Richmond Hotel Kumamoto Shinshigai

8.8
Excellent
540 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
9.0 /10
Condition
8.8 /10
Location
10.0 /10
Neighborhood
9.4 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
17 Nov 2025
RICHARD
Great
10/10
Exceptional
30 Sep 2025
Dallas
Many great shops and restaurants just minutes away by walking. Wi-fi tops. Staff always excellent. Stayed four times at this property.
Leisure Family
10/10
Exceptional
11 Aug 2025
Yuko

Great hotel

Very professional staff, exceptionally clean facilities, comfortable bed, wired internet access with a complimentary cable, and a fantastic central location—just a short walk from the tram station.
Partner
8/10
Excellent
25 Jun 2025
Reiko
Not about the property but it would have been nice to have some English tea in a room
6/10
Pleasant
21 Mar 2025
Kwok Tang
The hotel is convenience, but full of smell of smoking inside and outside the room. Bathroom not clean.
Leisure Family_with_children
8/10
Excellent
08 Mar 2025
Josh
Good location for the downtown area and close walking distance to Kumamoto Castle.
10/10
Exceptional
07 Aug 2024
Yulia
Great location near tram which goes directly to Kumamoto station. Lots of nice amenities of your choice to pick up in the lobby before you go up the elevator.
Leisure Partner
10/10
Exceptional
02 Aug 2024
Nick, Hoon Thiam
The location of the hotel allows easy access to many places providing me the convenience I seek for my trip.
Leisure Self
10/10
Exceptional
24 Apr 2024
Dallas

Great staff service. Excellent stay.
Leisure Friends
8/10
Excellent
21 Jan 2020
Verified traveler
the hotel is located inside the shopping arcade. It is convinient but if you
arrive with car you will have to park about 3~5 minutes walk away.
reception is ok. NO English.
Rooms convenient - no view.
Amenities - ok
wifi - ok
breakfast - you can choose set from fix menu and other items such
as salad etc. are in bar self service. Not good value compare to other
places we been.
Leisure Family
10/10
Exceptional
08 Jan 2020
Leonard

After the earthquake

Three day stay in Kumamoto, this hotel is on the edge of the shopping area, undercover access to most shopping.
Hotel was easily accessable.
Self
10/10
Exceptional
25 Dec 2019
ANDY

Hotel that in the middle of shopping street

Location is excellent ( I was confused by GPU guidance)! Yes, it’s in the middle of Japanese shopping street, therefore, I parked my car outside of the shopping street/ area.
Bigger room than usual, good breakfast selection, friendly staffs, convenience shopping distance, and lots of lunch/ dinning options around it.
Definitely recommended!
Partner
10/10
Exceptional
20 Dec 2019
Verified traveler

Highly recommended hotel

Large clean room which made it a very comfortable stay for 3 pax. Location of hotel is excellent too, being within a huge shopping mall. Walking distance to Kumamoto Castle and other tourist attractions around the castle. Will definitely stay here again!
Friends_and_family Family
10/10
Exceptional
06 Dec 2019
ARC
Everything is great about this place. A pity that the parking is located about 5 mins walk away and there is no official lobby doorstep to park the car to load/unload.
Leisure Family_with_children
10/10
Exceptional
05 Dec 2019
Phoebe

Convenient and locate in the heart of busiest area

Locate next to bus terminal and shopping and eat area.

We reserved the 3beds room but the extra bed is a bit short and not so comfortable
Friends_and_family Friends
8/10
Excellent
02 Dec 2019
Verified traveler
Convenient location with shopping and restaurant nearby. No car park on site
Leisure Family
10/10
Exceptional
15 Oct 2019
Oscar
Brilliant place, super moden, clean and high-tech
Partner
8/10
Excellent
15 Oct 2019
Verified traveler
Location excellent - central for main sites and stores.

Room small but well laid out and typical fod Japan

Staff helepful - checked us in ehen we arrived early which is unusual for Jaan
Leisure
6/10
Pleasant
13 Oct 2019
Verified traveler
Room was way too cramp for more than one person. We couldn’t sleep
Friends_and_family Family
8/10
Excellent
07 Oct 2019
Hoi Chien

Richmond Hotel Kumamoto Shinshigai

The hotel location is very strategic, easy access food and shopping. Its within walking distance to Kumamoto Castle and Kumamoto Square. Overall the staff are very helpful and we had good stay.
Family
10/10
Exceptional
28 Jul 2019
Verified traveler
Good location! Comfortable bed and nice breakfast!
Leisure Family
8/10
Excellent
18 Jul 2019
Lee

Great location

Very convenient to the shopping spots. Can shop till late.
Family
10/10
Exceptional
09 Jun 2019
Lydia
Very convenient location, right under shopping streets
Room is clean and pleasant.
Enjoyed our stay very much.
Leisure Family_with_children
8/10
Excellent
16 Apr 2019
nicole
Would have liked more coffee in the room since we stayed two nights or maybe coffee in lobby but otherwise great hotel
Leisure Family
10/10
Exceptional
21 Feb 2019
Verified traveler

great hotel

excellent location, many shops and restaurants, shopping malls nearby, staffs friendly, room size quite spacious compare to other Japanese hotels. highly recommended.
Friends
8/10
Excellent
08 Dec 2018
Verified traveler

Fantastic Richmond!

Good location! Very useful FREE smartphone to use. Phone is a little slow. Carpark is 5 minutes walk away. Difficult to unload luggage if arriving at night.
Family
6/10
Pleasant
24 Nov 2018
William
Hotel has no own parking. Hotel staff informed me by email that I can park the car in the parking lots of Karashima Park which the hotel had friendships parking lots. However, when I checked in, the staffs in receiption told me that I shall park the car in another car park. At the end, I paid 1,800 ¥ for overnight parking.
8/10
Excellent
05 Nov 2018
Asaari
nice and pleasant stay. Comfortable bed. Good location
10/10
Exceptional
23 May 2018
Verified traveler

Good location

Location is good. Received small gifts like DHC cleansing oil, toner, moisturizer, bath salt and mask for two days use. Hope to get free water though. They have free buckwheat pillow upon request too!
Partner
8/10
Excellent
20 May 2018
ltlsydney

Great location and staff

This hotel is in an excellent location - in a cute arcade, very close to many things (it is very close to the main bus terminal, where you can find the bus to the airport, as well as key tourist attractions); everything we wanted to visit was only a few minutes' walk away. The staff were very helpful when we wanted to find out how to get to Mount Aso.

Like many hotels in Japan, it is on the smaller side, but that was fine for our budget. And check out is super easy - you just slide in your room key into an automated machine and you're done!
8/10
Excellent
18 Sep 2017
Verified traveler
Hotel is located conveniently right next to shopping street. However for 1st timer will be tough to find especially those who self drive.
Family
8/10
Excellent
01 Aug 2026
YI-FAN
旅館就在新市街內,位置很好,用餐購物都非常方便。
但自駕旅客須注意,週末晚間來逛街用餐人潮極多,附近交通嚴重壅塞,周邊地區雖然很多停車場,但幾乎全部客滿。
10/10
Exceptional
26 Jul 2026
Nagisa
わかりやすい立地で、スタッフの方もとても親切でよかった。
10/10
Exceptional
28 Jun 2026
takumi
またお願いします!
Self
6/10
Pleasant
14 Jun 2026
sugano
ありません
10/10
Exceptional
01 Jun 2026
Eriko
工事中でしたが、作業員の方の対応等配慮されていて良かった。
Family_with_children
10/10
Exceptional
27 May 2026
masato
駐車場が遠い
Friends
8/10
Excellent
24 May 2026
Jean
Hôtel très central, tramway à proximité
Situé sur une arcade commerçante, mais calme - confortable
Chambre un peu datée quand même, il va falloir penser à rénover tout ça !
Self
8/10
Excellent
11 May 2026
Chieko
スタッフの方々には気持ち良く接していただきました。
残念だったのは、部屋に到着後手を洗おうとしたら…蛇口がいつ洗ったの?と、いうくらいに醜くて思わず自分で自身が使う部分だけ掃除をしたくらいでした そうするとテーブル 寝具ベッド トイレ…とすべて気になりました
便利な場所にあるのに残念でした
Self
8/10
Excellent
10 May 2026
YUSUKE
朝食は豪華ですが値段が高い。朝はもう少し軽くでも良い。
Family_with_children
8/10
Excellent
29 Apr 2026
HIDEYUKI
バスタブが湯垢着いてます
Self
10/10
Exceptional
01 Apr 2026
Shuk fong
房間整潔衛生,空間寬敞光猛,值得推介
Family_with_children
10/10
Exceptional
28 Mar 2026
Samuel Samlim
.
Friends_and_family Family
10/10
Exceptional
22 Mar 2026
Aude Line
Chambre confortable. Excellent petit-déjeuner.
Partner
10/10
Exceptional
12 Mar 2026
h
アクセス抜群
Friends_and_family Friends
10/10
Exceptional
02 Mar 2026
Shota
非常に良かったです。
Self
8/10
Excellent
23 Feb 2026
takuro
とても綺麗なホテルでした
Partner
10/10
Exceptional
19 Feb 2026
Kiyoharu
到着後のスタッフの対応は迅速で丁寧で好印象でした。客室は1人で宿泊するには丁度いい広さでした。テレビ画面は大きくて見やすかったです。熊本市中心部のアーケードに面していて食事やショッピング、熊本城観光に大変便利な立地でした。
Self
10/10
Exceptional
17 Feb 2026
Asuka
スタッフが丁寧だった。
特に朝食を配膳してくださった若い女性の方がとても感じが良くて心地よかった。
8/10
Excellent
08 Jan 2026
??
朝食の際、別の出発のお客様に
いってらっしゃいのお声かけが素晴らしい女性スタッフをお見受けし、自分達への声かけてはなかったが、ステキな旅を予感させるような声掛けで印象に残りました。ありがとうございました。
Leisure Family_with_children
10/10
Exceptional
07 Jan 2026
Yuri
すべて満足でした!
10/10
Exceptional
30 Dec 2025
TAKASHI
清潔な室内でした。
8/10
Excellent
29 Dec 2025
masahiko
とても清潔で満足でした。
Friends_and_family Family
8/10
Excellent
04 Dec 2025
yoshiko
綺麗なホテルでした。繁華街中で立地も良く、便利です。もっとゆっくり過ごしたかったです。
Business_and_leisure
10/10
Exceptional
01 Dec 2025
CAI LING
吹風機是國際牌 風超大 很讚
房間也是中規中矩 2人住ok
但是第一天剛進去看到枕頭是兩個疊在一起 感覺像是拿單人床給雙人住 但兩人睡ok
Friends_and_family Family
10/10
Exceptional
28 Nov 2025
Takako
自動チェックインできるので、手続きが速やかにできましたし、初めての利用であったが、
スタッフさんが丁寧に対応して下さいました( ˘͈ ᵕ ˘͈ )設備もきれいで、お部屋の照明も調節しやすく、コンセントもたくさんあり、また、AmazonプライムやYouTubeなどを繋げることもでき快適に過ごせました
Leisure Self
10/10
Exceptional
27 Nov 2025
Masaya
駐車場を探すのが大変でした
8/10
Excellent
22 Nov 2025
Kazuho
客室は清潔でした。朝食サービスが少し残念でした。小さな机に乗り切らない皿数。食べる人のことを考えない配置。
Business
8/10
Excellent
12 Nov 2025
Ronja
Good and convenient location
10/10
Exceptional
12 Nov 2025
Toshiyuki
最近新規にできているホテルより部屋のスペースに余裕があり、滞在が窮屈な感じはしない。古いホテルなので施設の老朽化は否めないが、特段不具合があるわけではないので満足しています。
Business
6/10
Pleasant
06 Nov 2025
MIDORI
浴槽の清掃がされておらず、髪の毛が何本も浴槽内に残ったままだったのが残念でした。
Leisure Family_with_children
10/10
Exceptional
01 Nov 2025
ノリコ
とても素晴らしいお部屋を有難うございました(^^)
Leisure Family_with_children
6/10
Pleasant
31 Oct 2025
Yasuko
コスパが良い
10/10
Exceptional
29 Oct 2025
CHI FAN FRANSISCA
酒店在步行街裏面很方便, 酒店會提供泊車資料及優惠卡,酒店房間乾淨 , 隔音設備良好, 只是枕頭及床比較軟, 服務人員服務佳。 有機會再來都會入住。
Leisure Friends
10/10
Exceptional
17 Oct 2025
Hanasaki
駐車場は離れていますがアーケードを通ってすぐですし綺麗な大型立体駐車場で満車になる心配もなく良かったです。
アメニティはフェイスマスクも嬉しかったしお部屋も清潔でした。
また熊本を訪れる際にはこちらで、お部屋をサイズアップして宿泊したいと思います。ありがとうございました。
Leisure Family_with_children
10/10
Exceptional
17 Oct 2025
Hui-ni
房間夠大,飯店交通方便,走2分鐘就到市電站。櫃檯服務很貼心,一樓電梯口有許多備品可以索取,包括保養品、刮鬍刀、泡澡劑、洗澡刷等等。

房間清掃需要每天打開電視首頁設定,可以選擇環保模式(只更換毛巾、舖床、清空垃圾桶)或是不用打掃。

缺點是房間光線比較暗,房內佈置色調暗沉,而且地毯沒有很乾淨。我坐在地上整理行李箱一陣子,腿就過敏起紅疹了,地毯感覺沒有定期清洗。
Friends_and_family Family
8/10
Excellent
16 Oct 2025
Toshiki
ホテルには駐車場が無く、提携ホテルまで徒歩5分。1000
円(割引後)。
10/10
Exceptional
07 Oct 2025
PATRICIA
Equipe de funcionários excelente, muito gentis. Excelente localizaçao. Café na recepçao é muito bom! Excelente escolha. Recomendo.
Business
8/10
Excellent
06 Oct 2025
SATOSHI
ウォシュレットが使えなかった
Business Self
10/10
Exceptional
01 Oct 2025
Tsuyoshi
安いのに綺麗で市街地真ん中で良かったです。
Business_and_leisure Self
10/10
Exceptional
19 Sep 2025
Koji
とても清潔で良かった
10/10
Exceptional
13 Sep 2025
NAOKO
お掃除が行き届いていて、快適でした。
新市街のアーケードの中にあり、買い物も便利でした。お問い合わせの電話にも、親切丁寧に対応していただきました。ロビーにコーヒーマシンがあり、いただく事ができました。
8/10
Excellent
03 Sep 2025
MITSUNOBU
良かった
Family
10/10
Exceptional
02 Sep 2025
yeongji
숙소 위치 방음 청소상태 등 다 좋았으나 생수 제공이 안되는건 좀 아쉽네요
그래도 다음에 구마모토를 방문한다면 다시 이용할 의사가 있습니다!
Leisure Partner
10/10
Exceptional
01 Sep 2025
Atsushi
リーズナブルな快適な空間でした。
Business
8/10
Excellent
27 Aug 2025
Hideki
繁華街で良かった
Leisure Family
8/10
Excellent
16 Aug 2025
???
シーツは代えられて清潔だと思うが、シーツに付いてるほこり?繊維?が部屋中に舞ってアレルギーのある子が大変でした。そのせいか枕元の棚などほこりがすごくて、それだけ残念でした。スタッフの方などは、とても丁寧で素敵でした。ありがとうございました。
Leisure Family_with_children
8/10
Excellent
15 Aug 2025
タマミ
ひとりで滞在するのに充分な広さだった。風圧が強いドライヤーが備え付けられていたのはとてもよかった。
Leisure
8/10
Excellent
13 Aug 2025
Takashi
とても清潔感のある部屋で快適でした。
Business_and_leisure Friends
10/10
Exceptional
12 Aug 2025
MEGUMI
アーケード街の中にあり、移動にとても便利でした。スタッフの方も感じが良く優しく色々教えていただきました。ありがとうございました。
Leisure Family_with_children
10/10
Exceptional
10 Aug 2025
?
大変快適に過ごせました。
Leisure Family
8/10
Excellent
07 Aug 2025
すすむ
食事連泊で同じ和食を注文したら
前日と全く一緒でがっかりしました
10/10
Exceptional
07 Aug 2025
ヒロカズ
従業員のサービスが良かったです。
10/10
Exceptional
05 Aug 2025
HISASHI
アメニティが豊富で良かった。
歯ブラシと歯磨き粉を別にした方が無駄がないと思った。
Business_and_leisure Friends
10/10
Exceptional
04 Aug 2025
えみ
ゆったりしたベットで掃除なしの取り組んでらっしゃるところも良かった
Business_and_leisure Self
8/10
Excellent
02 Aug 2025
ひろたか
よい
Business Self
8/10
Excellent
24 Jul 2025
Azusa
非常に綺麗でお気に入りにはなっているんですが、朝食メニューは、朝ごはんとしてはキツイメニューではないかなぁと思います。量的なものも含めて。
Leisure Family
10/10
Exceptional
14 Jul 2025
Junichiro
非常に快適だった。
また利用したい
Leisure Family_with_children
8/10
Excellent
11 Jul 2025
MOTOSHI
いつも利用してます
10/10
Exceptional
03 Jul 2025
yu
下次來熊本一定會再入住,太方便了,大國藥妝跟全家就在樓下都開到23:00,對面有松屋,轉角麥當勞711下通街,走出去新市街對面就是櫻町百貨,對於晚上非常逛街非常棒,勝烈亭走路就到,一樓有免費備品咖啡機
Friends_and_family Family
10/10
Exceptional
01 Jul 2025
AKIKO
コーヒーが美味しかったでし
10/10
Exceptional
23 Jun 2025
???
コンサートで利用させてもらいました。かいじも近いし。部屋も広くて
フロントの方も皆さん親切でまた次回も利用させでもらいたいです。
Leisure Self
8/10
Excellent
20 Jun 2025
Junji
今回熊本出張で初めて利用しましたが、建物も新しく清潔でゆとりのあるお部屋でした。

ただ、提携の駐車場が遠いのがネックでした。
Business Self
8/10
Excellent
16 Jun 2025
??
リッチが良く従業員さんの対応も良い。
Business Self
8/10
Excellent
15 Jun 2025
KIKUKAWA

ファンタスティック!

快適!
繁華街のド真ん中!
8/10
Excellent
14 Jun 2025
??
いろんなところが近くにあって便利だった!
10/10
Exceptional
14 Jun 2025
Aya
とても親切な対応でした。お部屋もキレイでベッドの寝心地が良かったです。
Self
8/10
Excellent
06 Jun 2025
トオル
快適でした
チェックイン時の女性スタッフのホスピタリティが好印象でした
Business
10/10
Exceptional
21 May 2025
Hiroshi
立地が良くスタッフの対応も行き届いてる
Leisure Friends
10/10
Exceptional
09 May 2025
Ryosuke
良かったです。

Location & surroundings

Richmond Hotel Kumamoto Shinshigai
Shinshigai, Kumamoto City, 6-16, Kumamoto, Japan

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Richmond Hotel Kumamoto Shinshigai

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