Name: Candeo Hotels Kumamoto Shinshigai
Address: 8-7 Shinshigai, Chuo-ku, Kumamoto, JP

10/10

Exceptional

19 Jul 2026

chiachun

Everything is very good,i like it

10/10

Exceptional

17 Jul 2026

HARUKI

立地もよく施設も綺麗で良かったです。
大浴場が夜通し使用出来ることが特に良かったです！

Self

10/10

Exceptional

10 Jul 2026

Si Yi

Room was spacious, clean, public bath was big and spacious. Overall a great stay.

Family_with_children

10/10

Exceptional

10 Jul 2026

Dai

中心地からも近く利便性が良く、ホテルの部屋も綺麗でベッドも広く、ソファなどの備え付けの家具なども高級感があってとても良かったです。
またホテルに帰ってくるのが遅かったので夜は露天風呂に行かなかったのですが、朝チェックアウト前に露天風呂を使わせていただいたのですが(いつでも風呂に入れるのはとても良いです)、ちょうど天気も良くて、あまり人もいなかったので、とても気持ち良く風呂に入れて最高でした。サウナも水風呂もあり下手なビジネスホテルと比べるととても充実した滞在になりました。チェックアウトが11時というのも非常に助かります。

Friends_and_family Friends

10/10

Exceptional

04 Jul 2026

Hon Man Raymond Gianco

Ideal for Kumamoto, close to shopping area, great location. Property is new and rooms are big!

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Gail

Room was clean, staff was friendly and helpful. The cleaning ladies were nice and helpful too.
We would go back again.

Family_with_children

6/10

Pleasant

10 Jun 2026

Yuen Lam Pinky

This hotel has a special (cost-saving) cleaning regime. If you do not request for ‘full room cleaning’ before 8am, they will only empty rubbish bins and make the bed. As ridiculous as this sounds, they failed to even make our bed and did not replenish our toilet rolls!

The front desk staff were absolutely hopeless. On May 18, 2026, just before check-out, I asked an English-speaking so-called Manager, named Sagar H, to help cancel a restaurant reservation I had made in error since I did not have a Japanese phone number. He immediately refused saying that because I was leaving and the restaurant had not opened, he could not do it as I needed to be present in case there were cancellation fees. This was the most illogical and ridiculous excuse I had heard in a very long time and totally defeats the point of having a concierge at a hotel. They were incredibly unhelpful and demonstrated the classic Japanese rigidity to a point that it did not make sense. I was leaving for Nagoya that morning so I got in touch with the Marriott property I was due to check in to later that day over live chat. They called and cancelled the booking for me within 5 minutes. The difference in attitude and ability explains why your staff work at such a poorly-run hotel like yours, and not for an international brand.

Friends_and_family Family

10/10

Exceptional

28 May 2026

Lynn

Very convenient to transportation and shops/restaurants. Spacious rooms.

Family

8/10

Excellent

28 May 2026

Joseph

Great location, not too far from a tram stop (then 15 minutes from Kumamoto station). The breakfast was good quality but the staff on the mornings could be very abrupt and make breakfast seems like a pressured task to complete.

Self

10/10

Exceptional

25 May 2026

Matthew

The staff we super helpful and the reception and room feel and nice and luxurious. Being Kumamoto it was super close all the major places you’d want to visit for shopping and food / drink.

Family_with_children

10/10

Exceptional

24 May 2026

Warren

Excellent location great staff breakfast was very good and the rooms are great size

Partner

8/10

Excellent

15 May 2026

Elsa Suet Man

Good location

10/10

Exceptional

08 May 2026

JAE SEOK

Good location and staff is kindly helping

Friends_and_family Family

8/10

Excellent

03 May 2026

Vinh

Great location - close to the main shopping arcade. Rooms were clean and decent size. Staff were great. The public onsen was nice but smaller for the size of the hotel. Unfortunately, due to the lack of consideration for other guests from parents, there was an intolerable amount of noisy children who were treating the onsen as a swimming pool.

Friends

8/10

Excellent

29 Apr 2026

Tyler

staff spoke english

Partner

10/10

Exceptional

26 Apr 2026

Eunice

Staff were excellent in every aspect.
Very helpful and courteous.
Breakfast was good, restaurant was very packed w guests on the weekend.

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

Daniel

The staff was very helpful. The amenities and the onsen were beyond expectations. Had a very good rest here for a couple of nights. I would highly recommend this property.

Family

10/10

Exceptional

20 Apr 2026

David

Baths were amazing to use every day and the hotel is in an amazing location

Friends

10/10

Exceptional

13 Apr 2026

Yu Xiu

Parking feels safe. The room is clean!

10/10

Exceptional

09 Apr 2026

Henry

Room was pretty clean, I was very happy with the size of room. It’s definitely one of the best stays I’ve had in Japan. It’s little bit hidden but close to a shopping street and a few shopping plazas

8/10

Excellent

03 Apr 2026

Mayumi

The staff were very nice. Polite and helpful.
The room needs dusting and polishing. The layout of the room is bit funky.

10/10

Exceptional

27 Mar 2026

Jeremy

Very nice hotel - everything was great although the quad room with 4 beds is best for 4 people, not six. We were travelling with kids but the beds were a bit narrow (they’re basically sized in between a single and a double). Worked out okay as we’re small people. The room was very nice though!

Family_with_children

10/10

Exceptional

23 Mar 2026

Karen

Lovely hotel. Great location and parking just next to hotel building. Staffs are pleasant and efficient! The only down side is the cleanliness of the spa area. On busy hours might need extra cleaning (hair on the floor in change room, guests wear slippers get in change area…etc)

6/10

Pleasant

22 Mar 2026

Yuk Yi

Staying for 2 nights, staffs were helpful, but didn’t expect only changing towels and bedding ! And could hear people taking in the hallway which was kind of annoying ! Not so many breakfast options elevator waiting time sometimes long

Partner

10/10

Exceptional

20 Mar 2026

Vivian

Parking was very convenient with an automatic garage. Location is super close to many restaurants and shopping destinations.

8/10

Excellent

09 Mar 2026

TAI FAI

Good location, room condition is good, public bath is also well maintained.
If there is a basket or bag provided to guest for going to the public bath, it would be appreciated.

8/10

Excellent

03 Mar 2026

YA CHUN

房間浴室都乾淨，毛巾乾淨。
隔音也不錯，早餐多元，有日式、西式還有印式。服務員素質也很好。
離櫻町巴士總站跟下通町都非常近，超級方便的飯店。

Friends_and_family Friends

10/10

Exceptional

19 Jan 2026

MASAKI

ホテル内全般、室内、大浴場含め大変清掃が行き届いていました。
朝の清掃スタッフの皆さんの挨拶含め、対応は素晴らしかったです。

Self

10/10

Exceptional

16 Jan 2026

JOHN JONG SHIK

Great facility and location.

Friends_and_family Family

8/10

Excellent

12 Jan 2026

Tyler

We had a nice sized room.

Leisure Partner

8/10

Excellent

12 Jan 2026

Vi ping

Well equipped room, easy access to everywhere. Convient carpark next to the hotel. Front desk staff is very friendly and informative.

Leisure Family

10/10

Exceptional

05 Jan 2026

Tyler

Nice size room

Leisure

10/10

Exceptional

04 Jan 2026

Jenny

The room doesn’t include breakfast

10/10

Exceptional

02 Jan 2026

Lorraine

Great staff who are multilingual at reception, spacious and clean rooms. Breakfast was good with view to Kumamoto castle, only drawback were the change of attitude from duty staff when breakfast closure starts from 9:30 to 10am, they will keep reminding you as an act to rush you out as they are closed at 10am for cleaning. Best onsen by far especially the outdoor ones, be good to provide facial wash pack in guest rooms if possible.

Leisure Family_with_children

10/10

Exceptional

02 Jan 2026

MAMI

受付が１２階で、ドキドキしながら上がったら、受付の対応がすごく感じがよかったです。部屋のお風呂の汚れが少し気になりましたが、スパの方は綺麗で気持ちよかったです。
駐車場も近くにあるので、無料ではないですが、安く停めることができました。
朝ごはんが美味しくて、種類も豊富で、遅くの時間も選べてよかったです。

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

YOONHO

It was just so so.

10/10

Exceptional

25 Dec 2025

CARMEN

Clean rooms great location

10/10

Exceptional

25 Dec 2025

Verified traveler

Just an amazing hotel, nothing more to add to describe it

Leisure Family

8/10

Excellent

24 Dec 2025

Souzana Sabeva

Corner room was spacious. Rooftop bath and sauna were good. Breakfast was delicious. This hotel is a good value for money.

Leisure

10/10

Exceptional

21 Dec 2025

Wing Yin

Great location with onsite parking just 1300 yen overnight, even if that’s full there are public parking lots nearby. Hot bath on top floor definitely best thing not to be missed.

Leisure Family_with_children

10/10

Exceptional

19 Dec 2025

Hak Luen

Convenient location

Friends_and_family Friends

10/10

Exceptional

19 Dec 2025

Cheuk Yu

Great location. Spacious room. Met my expectations.

10/10

Exceptional

03 Dec 2025

yunghsin

Incredible experience

10/10

Exceptional

02 Dec 2025

Ho

Clean and new

Friends_and_family Friends

6/10

Pleasant

26 Nov 2025

Huai-jung

Nice hotel, the only thing is only allow 45mins for breakfast, no exceptions. Difficult for the elderly. My parents are both around 80 years old, with slow motion and problem teeth. We are there on vacation to visit my grandfather’s old school. It was very stressful to begin the day with this 45 mins breakfast rule.

Friends_and_family Family

10/10

Exceptional

19 Nov 2025

Nishi

Lovely clean rooms,
Good size, relaxing spa , great location and friendly spa. Can’t fault. Great value for money.

Leisure Family

6/10

Pleasant

10 Nov 2025

Diane

The room was nice and clean, but it lacked personality, such as would be provided with by artwork. The staff upon entering was not friendly. We did not feel welcome. We were not warmly greeted as in other Asian hotels I have visited. I asked if there was breakfast available. Because I had not booked with breakfast, she told me no, but did not offer the option to purchase it. The entry area was confusing as we did not know reception meant front desk, or check in. Housecleaning was good, providing fresh towels and water daily. Amenities were skimpy. Coffee and tea would be nice to have.

Friends_and_family Family

10/10

Exceptional

25 Oct 2025

Robert

Very satisfied and impressed

Friends_and_family Friends

10/10

Exceptional

24 Oct 2025

Ashlee

Great location. Great services. We really enjoyed the sky spa. Parking down the road.

Family_with_children

8/10

Excellent

16 Oct 2025

changsoon

Good

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

Stella

Clean and comfortable. Location was good, walking distance to shopping area, mall abd train station.

10/10

Exceptional

11 Oct 2025

Chien Chih

Comfortabel room . Staffs are kindly and nice

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

Alexis

Very Nice hotel in a fantastic location. Offered very nice spa baths and sauna included in stay. Will absolutely stay here again.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Oi Ling Annabella Joyce

There’s spa onsen in the hotel.

10/10

Exceptional

17 Sep 2025

Chris

Very helpful at check in, rooms are large comfortable and clean, the spa was excellent, and hotel is very conveniently placed

Leisure Self

8/10

Excellent

06 Sep 2025

che chung

Wonderful stay

Staff are very friendly and helpful !

Friends_and_family Family

10/10

Exceptional

31 Aug 2025

Erik

Amazing Hotel.
Tattoo people can visit the onsen late at night which is a +++++++

Leisure Friends

10/10

Exceptional

27 Aug 2025

Raymond Gianco

Very easy to access and close to the shopping district with food and entertainment. Great hotel!

Friends_and_family Family

10/10

Exceptional

18 Aug 2025

Satomi

The staff were very helpful, and the location was excellent — everything was within walking distance and the parking garage was nearby. The bath was clean, fully equipped with amenities, and we really enjoyed it.

Leisure Family

10/10

Exceptional

08 Aug 2025

Andrew

Very new hotel with modern facilities and a good breakfast (if you’re going to have breakfast add it to your room in advance or at check in for a better rate).

Just on the edge of a major nightlife and shopping area with many restaurants and bars.

Leisure Family

10/10

Exceptional

04 Aug 2025

Verified traveler

추천합니다.

대욕장이 함께 있고 룸 크기가 매우 넓어서 가족 단위로 여행하기 편리했습니다.
숙소 위치도 매우 좋은곳에 위치해 사쿠라마치 위주로 구마모토 여행하기 좋았습니다.

Friends_and_family Family

8/10

Excellent

29 Jul 2025

JAESEUG

킹룸에서 3박 숙박하였습니다. 일본내 다른호텔보다 넓은편이며 체크인은 12층에서 하고 체크아웃은 1층에 키반납함이 있어 그곳에 넣으면 됩니다. 식사는 12층에서 먹습니다. 음식의 종류가 많이 있는 건 아니지만 밥과 빵, 과일 등이 있어 여러가지를 맛볼수 있습니다. 주차는 12시간 최대 1200엔으로 주변에 많이 있는데 저희는 그냥 호텔에서 1300엔에 주차하였습니다. 장점은 호텔은 오후4시에 주차하고 다음날 9시에 차를 돌려 받아도 1300엔으로 동일합니다. 다른 일반 주차장은 최대 12시간으로 초과되는 것은 주차비를 추가로 납부해야 합니다.
주변에 먹거리가 많아 걸어다니면서 좋은 곳을 찾아 먹으면 되기 때문에 차는 필요없습니다.

Friends_and_family Family

10/10

Exceptional

22 Jul 2025

HENRY

Having onsite self service laundry and an onsen are pluses!

Leisure Self

10/10

Exceptional

18 Jul 2025

Taku

Excellent location in Kumamoto

stayed here for 2 nights. excellent location in Kumamoto Shinshigai in the center of the nightlife area with lots of good restaurants and stores in close proximity. Slightly dated hotel.

A walking distance from Kumamoto Castle and Josaien.
The hotel amenities and breakfast is ok.

They do have vending machines, coin laundry, ice dispenser and a microwave on certain floors. They also have an large public indoor and outdoor bath space and sauna for both men and women on the top floor.

They have an automated car parking tower next to the hotel with staff assistance; there is a size limit for the car so you may want to check the sizes in advance.

There are many coin car parking spaces nearby but will be full during weekend nights with many locals coming to this area for dinner.

Partner

6/10

Pleasant

11 Jul 2025

Ryan

Clean and tidy, and the staff were excellent. Tattooed customers can use the onsen between 24:00 and 02:00 which was great. Room was ok, but paying for a corner room for a view and bring surrounded by buildings in close proximity made having windows pointless. Breakfast area too small and crowded.

Leisure Partner

10/10

Exceptional

04 Jul 2025

Chi Iong

.

Leisure Family_with_children

10/10

Exceptional

17 Jun 2025

youngil

Very comfortabl and good blacfast

10/10

Exceptional

14 Jun 2025

Yvonne

We enjoyed our stay at the Candeo Kumamoto very much. The onsen was amazing. The temperature of the water and the sauna were great. I loved the cold plunge.

Staff was helpful and kind. Cleaning staff especially. We slept in the triple and the beds were maybe just a little soft. Size of the room really great for families

Leisure Family_with_children

10/10

Exceptional

01 Jun 2025

THOMAS

Beautiful modern interior design and view from the sky spa. Breakfast was good.

Partner

8/10

Excellent

01 Jun 2025

SAU CHI CHILLY

Can go shopping, dining very easily as just a street ahead.
But do not have enough parking area that we need to find other parking.

Leisure Family

10/10

Exceptional

30 May 2025

Kulson

I don't want to add a review.

Business Self

8/10

Excellent

28 May 2025

Thomas

Nice hotel catering to foreigners . Breakfast just ok. Sauna is nice

Leisure Partner

8/10

Excellent

25 May 2025

Melinda Jill

We had the corner room. It was bright, spacious and comfortable. The buffet breakfast had a good selection of food and the Sky Spa was nice. But I would only give it 7/10 for cleanliness

Business_and_leisure Partner

10/10

Exceptional

22 May 2025

BOJU

The Cost Performance value is excellent. especially the breakfast is full of variety.

Business

8/10

Excellent

15 May 2025

Christine

Nice stay

Nice stay. It had all the basic needs although no coffee. It was conveniently located highly recommended. Note the near by car parks are calculated every 12 hrs, when we parked it was 2400 yen each day.

Partner

10/10

Exceptional

01 May 2025

Okada

値段の割に良いホテルです♪

新市街から近くて良いロケーションですね。部屋も清潔で露天風呂もあり最高でした。値段も安くてお値打ちだと、珍しく嫁さんが褒めていましたのでまたよろしくお願いします。ただ立体駐車場の幅が183㎝までで、私の車は入りませんでした。
気さくな駐車場係のおじさんが近隣の安い駐車場を教えてくれたのが良かったです笑

6/10

Pleasant

24 Apr 2025

Verified traveler

Questionable cleanliness but good location

Room was spacious and comfortable but cleanliness is spotty. Found a strand of pubic hair in the shower and a dried up contact lens in the room. Mildew on shower curtain and mold on edge of bathtub. Extra bath towels will not be delivered to your room, you need to collect them from reception. Room slippers are not disposable, so are they clean? Near to main shopping street and has a spa.

Partner

10/10

Exceptional

22 Apr 2025

Helen

Great location

10/10

Exceptional

10 Apr 2025

Hiroyuki

快適な宿泊でした。

チェックアウト時忘れ物があったのですが、丁寧にご対応いただき大変助かりました。
ダブルルームでしたが大きい机があり、仕事を普通にできるので助かります。また屋上の大浴場は眺めも良く、清掃も行き届いており快適でした。てきれば、脱衣室に体重計を置いていただけると嬉しいです。

Business

10/10

Exceptional

09 Apr 2025

Man-chen

We have great experience staying in this Hotel. The room is spacious and well designed for 4 people. Enjoyed the roof top Spa , the breakfast bar also serves quality food 💕with great views.
We loved the location to the shopping dinning and to Castles as well. Highly recommend to who want to find a place to stay in Kumamoto.

Leisure Family

10/10

Exceptional

08 Apr 2025

Hamsa Shijas

Excellent. I will go there again

Business_and_leisure Partner

10/10

Exceptional

05 Apr 2025

Stacia

You can check the washer & dryer status from the tv screens in the room. Spa is open from 3pm to 11am the next day, i.e. overnight

Leisure Family

8/10

Excellent

28 Mar 2025

Lesley

Lovely hotel with a spa in a great location

Great location, roomy, comfortable bedrooms, clean and lovely staff. The spa area was lovely and open over a long period during the day. The big disappointment was the buffet breakfast. We got there for the last serving and many dishes were gone and/or luke warm in the bain maries.

Partner

10/10

Exceptional

21 Mar 2025

Ching ting

Very clean room and friendly front desk service

Leisure Family

10/10

Exceptional

16 Mar 2025

Sharon

Great place to stay

Great location, we could walk or take the tram easily anywhere. We liked the comfortable room and bed. Nice onsen. The breakfast had a good selection. Our only complaint is that the coffee is weak and terrible

Partner

8/10

Excellent

06 Mar 2025

Verified traveler

Nice hotel stay

Rooms are clean, updated ,and comfortable easy to access, it is in city , surrounding many shops

Friends_and_family Family

10/10

Exceptional

12 Jan 2025

Winnie Yeung

Great location, new and clean facilities. Good value for money.

10/10

Exceptional

04 Jan 2025

Emily

Very nice hotel- good-sized room (felt brandnew; we stayed in a 4-bedder), classy PJs, comfortable beds, very clean bathroom, above-average breakfast, clean his/hers (with separate key) onsen. Definitely good value for money. Highly recommended.

Leisure Family

8/10

Excellent

31 Dec 2024

Arun

Fantastic location. Roomy rooms for Japanese style hotel. Great condition of facilities. Only bummer was a no tattoo policy for the hotel spa, which impacted me as a western tourist

Leisure Family

8/10

Excellent

27 Dec 2024

Dr. Dereece

X

Business Family

8/10

Excellent

17 Dec 2024

Kwong Chiu Richard

It’s clean and tidy

Leisure Self

4/10

Poor

14 Dec 2024

Tatsuhiro

えっ？よくあるるの？

部屋のキーが使えなくなって、風呂上がりに20分ほど待たされました。部屋に入れず、そのまま待たせられて、他の部屋の人も変な目で見られ、もう少し対応があってもいいと思ったし、お詫びもなく、原因もたまにありますと言われてびっくりです。

Friends_and_family Family

8/10

Excellent

10 Dec 2024

Mina

Staffs very helpful, smart and caring

10/10

Exceptional

03 Dec 2024

MING FAI

Although we stayed for one night only, the hotel is good to stay, very convenient, close to public transport and easy parking. Sky spa is wonderful!

Leisure Friends

10/10

Exceptional

02 Dec 2024

Paulman

Great location and walkable to everything. Nice walking streets closed to cars. Clean and quiet rooms.

Leisure Family

10/10

Exceptional

26 Nov 2024

Teck Boon

Great Hotel. Book it !

Amazing breakfast. Feels like a 5 star hotel with very attentive staff. Hotel even have laundry rooms so we could do our laundry after hours. It was an added connivence especially for those with kids. Very close to shopping area.

Friends_and_family Family

10/10

Exceptional

24 Nov 2024

Deborah

Great hotel! Loved the spa! Spacious and in a good, easy location. Will choose Candeo again !

Leisure

8/10

Excellent

15 Nov 2024

Hui

Good size rooms with convenient access to shopping and food options. -1 star for the bathroom as it’s a tight space.

Leisure Partner

10/10

Exceptional

27 Oct 2024

Bill

I have stayed here a few time. This time I tried the spa. Absolutely fantastic! I slept really well after a visit to the spa and sauna. The staff were very nice and helped me get a taxi each day. Since I have been learning some Japanese and trying to speak it they seem more friendly. Except the breakfast guy he’s all business lol

Business Self

10/10

Exceptional

23 Oct 2024

Surasit

Overall is good

Leisure Family