Name: Tru by Hilton Sterling Heights Detroit
Address: 36599 Van Dyke, Sterling Heights, 48312, US

8/10

Excellent

31 Jul 2026

Kham

It was very good to stay in the hotel, we like it and service was very good

2/10

Poor

27 Jul 2026

Prudence

The room I had, had broken light-switch, dirty rags and cleaning supplies was left in the bathroom. Walls are super thin. Non-ideal demographic stays here. They are up all night, drunk, running through the hallways. Staff won’t do anything about it. Manager never follows up. Got zero sleep. My partner was so pissed he wanted to leave at 1:30am, but where would we go? We’d have to have found another place.

I want a district manager to reach out.

6/10

Pleasant

22 Jul 2026

Marina

Room was ok. Quite basic with no real frills.
Breakfast was lacking in options in comparison to other hotels that offer breakfast (ie. No muffins, mini breakfast cakes).

6/10

Pleasant

19 Jul 2026

Mesha

My stay here was not so good no soap in the bathroom to clean your hands I had 2 small boys with so soap was a need had to go over to Meijer and purchase my own also elevator smell like urine . Had to ask the staff for shower soap also purchased that it’s a no for me

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Glen

Very clean and the staff were very accommodating!

Friends_and_family Friends

10/10

Exceptional

09 Jul 2026

Angela

Clean room and great staff, guy named John that was so nice to us that checked us in

10/10

Exceptional

07 Jul 2026

MICHAEL

Clean and quiet

10/10

Exceptional

06 Jul 2026

Andrew

Great staff, clean room

Family

10/10

Exceptional

05 Jul 2026

Kianna

Everything was great. It was standard Hilton excellence. I do feel the front desk cut up in a little more tentative.

Self

8/10

Excellent

05 Jul 2026

Karla

The tile floors cause every sound to be amplified, so when you have people screaming and knocking on each other’s doors all night, it’s hard to sleep. We spent the first night just trying to keep our dogs from barking all night.
Note that rooms are cleaned every other day.
Multiple food options within walking distance.
Nice yard in back for walking dogs.
Pool area not kept as clean as the rest of the hotel.
Great breakfast and nicely set up lobby for having breakfast no matter how many or few people.
Staff seemed uninterested in helping guests.
NO outdoor outlets for plug-in vehicles.

Pet

2/10

Poor

04 Jul 2026

Qiana

The shower was dirty..the shade in the room had blood stains on it,.the chair was stained and dirty…

Friends_and_family Family

6/10

Pleasant

02 Jul 2026

Saif

Needs more attention and cleaning

Family_with_children

10/10

Exceptional

01 Jul 2026

Tekeila

The staff were all very nice the place was very clean and we had no issues with our stay

Family_with_children

10/10

Exceptional

30 Jun 2026

Dawn

Staff was helpful, breakfast pancake \"top it\" was a hit with granddaughter

Family_with_children

8/10

Excellent

26 Jun 2026

Gretchen

Room was comfortable. Bathroom couldve been a little cleaner. Staff never looked up and aknowledged us at all

Partner

4/10

Poor

26 Jun 2026

Mazin

Room has no coffee machine no water , the breakfast was very poor

Partner

8/10

Excellent

25 Jun 2026

Lloyd

Convenient location and friendly staff

Self

8/10

Excellent

21 Jun 2026

Peggy

Great property and location. Colorful, clean with a decent breakfast. The only down side on my trip was the person above my room walked around loudly between 12pm and 2am all three nights I stayed there. My sound machine couldn’t even make the sound.

10/10

Exceptional

14 Jun 2026

linda

My only issue is breakfast should go til 9:30/10 am. Don’t let the lady start closing it down before 9 am which is when it closes. Both times we stayed she started closing before 9 am!

Family

10/10

Exceptional

13 Jun 2026

Annie

Great place to stay if you’re in town for a concert at Michigan Lottery Amphitheater.

Friends_and_family Friends

4/10

Poor

08 Jun 2026

Meera

Unfortunately, our experience at this hotel was disappointing. From the moment we arrived, several staff members seemed uninterested in helping guests and came across as rude and unfriendly.

When we checked into our room, there were four people staying, yet only two small bottles of shampoo/lotion were provided, the hand soap was empty, and there were only two towels available. We had a party to attend the next day, so naturally all four of us needed to shower. When we went to the front desk to request additional toiletries, the staff member made us feel as though we were trying to take extra items rather than simply asking for basic necessities.

We also found the room cleanliness below expectations. The bed sheets appeared dirty, which was concerning. Throughout our stay, we had to make multiple trips downstairs just to get essentials that should have already been stocked in the room, making the experience very inconvenient.

Another disappointment was being charged $3.50 for a bottle of water. Considering the amount paid for the room, it would have been nice if at least a couple of complimentary bottles of water were provided.

The only positives were the hotel’s location and the breakfast, both of which were good. However, the poor customer service, lack of basic room supplies, and cleanliness issues made this stay far less enjoyable than it should have been.

Family

8/10

Excellent

07 Jun 2026

Shanon

The breakfast was decent but the sausages were not good. They need to be cooked better and it would be nice to offer bacon and turkey meat as well.

Self

8/10

Excellent

06 Jun 2026

Jason

Breakfast ended early and was very good

Partner

10/10

Exceptional

06 Jun 2026

Jeffery

The staff was the best part. The helped us and was very friendly

Partner

8/10

Excellent

01 Jun 2026

Kelly

Room was clean but needed more towels. Staff was friendly. Not much of a breakfast but it was ok. Parking was pretty good.

Partner

8/10

Excellent

31 May 2026

Renee

Hotel has been recently remodeled. I like that there is no carpet in the room. The room darkening blind works very well. It is quiet. The shower is fantastic. The room is small with a small refrigerator & no closet but there is a small area to hang your clothes. I would say ideal for a quick overnight stay but not for an extended period of time. The only problem we encountered was the bathroom sink was very slow to drain. We didn’t discover it until late at night so we’re not able to report it until we left in the morning. We will definitely say again if we are visiting the Sterling Heights area.

Partner

10/10

Exceptional

29 May 2026

Danielle

Nice clean place. Definitely will stay again.

Partner

6/10

Pleasant

23 May 2026

Luvmeet

It was ok

Family_with_children

6/10

Pleasant

19 May 2026

FADI

The room was dirty, the AC wasn't working properly. it was either too cold or too hot.

10/10

Exceptional

08 May 2026

Latonia

The staff and room were excellent . Unfortunately I slept so well I don’t make it to breakfast 😑but I’ll definitely visit again.

Not sure of his name but the room attendant from Jamaica 🇯🇲 he was the sweetest, such a beautiful personality and very accommodating.

Partner

6/10

Pleasant

03 May 2026

Christina

Bathroom floor full of hair. Hilton hotels are not what they used to be. Its my 3rd stay at different hotels, all 2 star rating.

Family

10/10

Exceptional

02 May 2026

Melanie

The hotel was clean the room was super clean and the hotel has a nice scent throughout it and the staff is always friendly and helpful

Friends_and_family Friends

6/10

Pleasant

29 Apr 2026

Marcia

There is a huge crack in the shower that is obviously known because it’s been caulked over, but caulked very badly. Secondly, the outside window blind is broken

Self

10/10

Exceptional

25 Apr 2026

Oday

Every thing was good

Family

4/10

Poor

21 Apr 2026

Paule

The pool u experience a bug in my bed and they did not have another room available for me and my babies
It was New Years night I had to leave out at 10:30 pm worst experience every
They didn’t want to refund me cause I checked in was there for a couple hrs so they told me no refund

Family_with_children

10/10

Exceptional

13 Apr 2026

Jerel

This hotel had great customer service and a nice breakfast buffet every morning.

Self

8/10

Excellent

11 Apr 2026

Heather

This is a clean hotel, courteous staff, couldn’t ask for better. And if you enjoy an extra firm mattress, this is the place for you (not me)! At my age I need a mattress with a bit more give (completely personal preference). No reason you shouldn’t stay.

Partner

8/10

Excellent

08 Apr 2026

Sam

Staff are very friendly and helpful, breakfast very good and clean no mass at all, only one thing they need to clean more the bed covers and I’m pretty sure if I asked them to change the they will do it right away no refuse at all. Highly recommended will go there again for sure

Family_with_children

2/10

Poor

06 Apr 2026

Marco

Beds were not clean. Had hair, skin flakes and crumbs in them. Was moved to two seperate rooms with the same problems given the excuse that possibly the wshng machines werent cleaning properly. Very upsetting and was given no other options than to stay there for two nights. Staff was annoyed and rude at the issue as well. Will not go back

Self

6/10

Pleasant

04 Apr 2026

Chelsea

Staff was very nice

8/10

Excellent

03 Apr 2026

Jeffrey

Stay there annually for the NCAA tournament (hang at Gator Jakes - walking distance away and walk to the hotel that night). Staff always great. Breakfast is ok (from a hotel breakfast standpoint). Not gonna win any awards, but it’s enough. Rooms are clean and very nice.

Friends

4/10

Poor

29 Mar 2026

Cristi

Room was gross, someone literally wiped poop on the wall and it was left there. Crumbs all in the bed frames, weed coming through the vents. People screaming and running in the hallways until 4 am. A guy literally smoking a blunt right outside the front door and the staff says nothing. Yogurt machine? Empty. Pancake machine? Broken. Milk was spoiled. There was a sweet girl at the front desk that worked at night and one elderly gentleman that cleans that’s nice but other than that it was not a great stay. I came here for a hockey tournament and I’m the one that convinced our team to stay here because I always love staying at the Tru but this one was not good. I do have videos and photos to prove what I’m saying if you’d like. Thanks

Friends_and_family Friends

10/10

Exceptional

27 Mar 2026

Tammy

Everything was wonderful, the only thing I would say that could improve is the breakfast options.

10/10

Exceptional

26 Mar 2026

Michael

Quick stay with the family. Pool was great for the children. Would recommend this hotel!

Friends_and_family Family

8/10

Excellent

21 Mar 2026

Nicole

The breakfast was fabulous although we thought it should be open until 10 on weekends instead of 9. There was a big disturbance on the 4th floor where we were at 6:30 am and the police had to be called to kick out the people. The hallway reeked of weed when we left that morning. Super convenient location with grocery and food places nearby.

Friends

10/10

Exceptional

01 Mar 2026

Stacy

Yes

Friends_and_family Family

8/10

Excellent

01 Mar 2026

Sam

Floors in the room are “hard wood” not carpet - which I understand is likely easier on cleaning, but colder on the feet at 3am

Self

2/10

Poor

01 Feb 2026

Jemica

I was very unpleasant

6/10

Pleasant

31 Jan 2026

Mary

Room in fine condition. Unfriendly staff included cleaning personnel, breakfast bar staff, and check out desk person listening to ipods in ears.

Friends_and_family Family

10/10

Exceptional

28 Jan 2026

Nelson

Clean room , easy check in ,ample parking and friendly staff

Leisure

8/10

Excellent

25 Jan 2026

Sarah

Girls loved the pool, lobby, gym!

6/10

Pleasant

11 Jan 2026

paul

calm and out of the way

Leisure Self

10/10

Exceptional

10 Jan 2026

Mohammed

Good and clean

10/10

Exceptional

01 Jan 2026

Lakecia

Everything

10/10

Exceptional

30 Dec 2025

CHARLES

Towels

Leisure Family

10/10

Exceptional

24 Dec 2025

Andrew

Room was cleaned and easy check in.

Leisure Family_with_children

4/10

Poor

11 Dec 2025

Ashley

The room I booked for was dirty so I had to get a different room. The front desk worker was rude!

2/10

Poor

05 Dec 2025

erica

I booked a king accessible and the hotel said you guys didn’t not send that info over to them.

Leisure

10/10

Exceptional

30 Nov 2025

Rasha

Clean rooms

8/10

Excellent

24 Nov 2025

Christopher

Yes

Partner

10/10

Exceptional

24 Nov 2025

Radelya

Yes hotel clean and staff very nive

2/10

Poor

21 Nov 2025

Jwan

The room was dirty. The bed had yellow stains. Disgusting. The floors were awful. The exterior the building look nice is what entice me to book it once again in the building it’s all filthy.

10/10

Exceptional

09 Nov 2025

Talleacci

Perfect

4/10

Poor

06 Nov 2025

Klark

Terrible smell from beds. its unfortunate since ive stayed here a few times in the past. Lost a customer im sorry

Business Family

2/10

Poor

27 Oct 2025

Christian

Rooms were visibly dirty, when asked for a new blanket because it had a nasty material on it we were given an attitude and told they don’t do that at the desk.

Breakfast hours were incorrect so we missed breakfast

Leisure Friends

8/10

Excellent

26 Oct 2025

erica

The pillows are horrible. The hotel needs to replace all pillows and window shades. Surprising for a Hilton hotel.

Leisure Family

2/10

Poor

24 Oct 2025

Waad

Honestly, the room service was terrible! They cleaned the room but didn’t even bother to leave clean towels in the bathroom. The hand soap and body wash were empty, and they never refilled them. When my husband called to ask for towels, they told us we had to go down to the reception to get them ourselves. So disappointing!

Leisure Family

10/10

Exceptional

21 Oct 2025

Michael

Staff was very nice and the room was clean as always

Friends_and_family Friends

8/10

Excellent

17 Oct 2025

Joe

Super friendly and knowledgeable front desk on swing shift.

Need new pillows and upgraded bed linen

Leisure Family

10/10

Exceptional

15 Oct 2025

Travion

They lowkey played with the breakfast it was lackluster. Also the cleaning of the walls could have been way better

Leisure Friends

10/10

Exceptional

12 Oct 2025

Ayokanmi Peter

Good customer service

10/10

Exceptional

10 Oct 2025

john

Good

Business_and_leisure Family

6/10

Pleasant

28 Sep 2025

Tiffany

I stayed at true by Hilton at another location and it was very very clean and I loved it but this location wasn’t as nice. It was just OK. The housekeepers were always on my floor around the door a lot of the time so it was a little noisy and a lot of talking and moving around

Partner

10/10

Exceptional

26 Sep 2025

Tiffanie

We just stayed one night but staff was amazing and the room was nice and clean

Friends_and_family Family

4/10

Poor

23 Sep 2025

Pinguim

DIRTY ROOM

8/10

Excellent

22 Sep 2025

David

Lighting in the room is horrible. flood lights in your face are the only lights switched from the bed.

Friends_and_family Family

10/10

Exceptional

15 Sep 2025

erica

The pillows were awful. They were broken up. They should be put garbage. The telephone should be put on night table..

Leisure

4/10

Poor

14 Sep 2025

LATESHA

Worse stay ever at TRU

Loud, kids running through the halls banging on doors & running. While the parents set out at the fire pit drinking. Chalk & trash everywhere. Lady put a bag full of poop outside her door at 7pm. It was still there at 10:30am. Front desk said we try to keep ppl with kids on the lower levels but I didn’t have any kids & got stuck on the rowdiest floor.

Friends_and_family Friends

2/10

Poor

14 Sep 2025

April

Save your money, it is GHETTO!

The lady at the front desk was great, she deserves a raise for what she had to put up with. The hotel was so ghetto with the amount of people there. The pool was so crowded and it was cold, dirty and just a horrible time. There was lint all around the pool floor, the people who were in the pool had stuff everywhere, they were so loud and obnoxious. The kids swam two short times last night. Then once this morning, but after they jumped in we quickly had to take them out for sanitary reasons. The people who were there at night left towels inside the pool, a key card, keys, and what looked like poop at the bottom of the pool. The pool should have never been open. At night there were groups of parents drinking in the lobby while kids were in the pool alone creating chaos. There are no ice buckets in the room, no coffee maker, microwave, etc. People were outside yelling and smoking/drinking. The place is just something we will never return. I would ask for my money back because of that, but i know they will deny and it is not worth the headache!

Friends_and_family Family

6/10

Pleasant

12 Sep 2025

Phil

Driveway entrance is not marked from public street. Locating the parking lot, which requires driving between unrelated businesses is ridiculous. Essentially, the drive entrance can only be found by trial and error from a high speed, traffic congested road.

Business Self

10/10

Exceptional

07 Sep 2025

Lori

Very friendly staff. Room was very clean. Lots of options for eating out nearby. Close to Freedom Hill.

Leisure Partner

10/10

Exceptional

02 Sep 2025

Eric

Experience was amazing .

Friends_and_family Friends

10/10

Exceptional

01 Sep 2025

Yousif

Hotel and room were very clean and several restaurants near the hotel

Leisure Self

8/10

Excellent

31 Aug 2025

Bonnie

New renovation. Big bathroom modern amenities

Leisure Family

8/10

Excellent

31 Aug 2025

Robert R

Couples getaway

Nice rooms, great location, tons of amenities unfortunately people using the indoor pool left puddles of water throught out the entery area and by the elevators. Floors were always soaked on the main floor.

Partner

6/10

Pleasant

28 Aug 2025

Richard E

Disliked the interior furnishings. Kept banging my knee on the bed because the space was so crowded. The chair with the little platter on it was really annoying because the little platter would bang into the tiny table that was set against the wall.

Business Self

10/10

Exceptional

28 Aug 2025

Jane

Very clean and simple. Five stars. The only thing I wish is that there was a coffee maker in the room. We love our morning coffee, but don’t want to have to leave the room to get it.

Leisure Partner

10/10

Exceptional

28 Aug 2025

Jeffrey

Nothing

Leisure Partner

8/10

Excellent

24 Aug 2025

Nick

Overall good. Pillows were bad.

Partner

10/10

Exceptional

21 Aug 2025

Stephanie

This was a beautiful hotel with vibrant colors and decor/ very clean and quiet! I would recommend highly!!!!

8/10

Excellent

18 Aug 2025

Lascelles

3rd year in a row for this property, works very well.

4/10

Poor

17 Aug 2025

ana paula

The front desk girl was extremely rude when we arrived and we had to ask for the manager. We got a king size bed room, for me the mattress wasn’t comfortable, got a back pain the whole time we were there. Someone had puked on our floor by the elevator on Saturday afternoon and by Sunday when we were checking out, (around 11am), it was still dirty. I wouldn’t stay there again.

Leisure Partner

2/10

Poor

17 Aug 2025

Adam

Got ripped off

I did not stay here but was charged anyways. The reservation doesn’t exist anywhere on my account.

Partner

8/10

Excellent

16 Aug 2025

Roy

Clean, and convenient location

Business_and_leisure Partner

8/10

Excellent

16 Aug 2025

Marwan

..

Business_and_leisure Family

2/10

Poor

14 Aug 2025

Linda

Dirty and dirty and dirty. I have stayed with specific location a number of times and I am very disappointed with it's current state.

Business

8/10

Excellent

13 Aug 2025

Ahsanur

It was good. Breakfast was not that exciting

6/10

Pleasant

13 Aug 2025

Jonnel

Poor check-in service. Front desk doesn't answer the phone often. It was very quiet inside our room which we liked about our stay. Good location.

6/10

Pleasant

12 Aug 2025

Devona

The bed was very uncomfortable and hard. It was questionable on if the sheets were new because it was very wrinkly. Mold growing in the shower and the door protective stripping. Walls also need to be cleaned in the bathroom. First time at a Tru not sure that I’d do one again. They do allow you to pick a room at check-in on line which is a PRO.

Leisure Family

6/10

Pleasant

11 Aug 2025

Reila

Good overall, just a bit older.