Name: Woodspring Suites Detroit Sterling Heights
Address: 36553 Van Dyke Ave, Warren, 48312, US

8/10

Excellent

07 Jul 2026

Derrick

We were there 1 day we were greeted by Ceddeick who was nice and check us in with no problem. Room was clean and restroom was too. No issues.

10/10

Exceptional

27 Jun 2026

Shavonne

.

6/10

Pleasant

22 Jun 2026

Shanay

I stayed for 9 days. Overall the place was clean and served its purpose...this is more like an extended stay so it seems as if I we

8/10

Excellent

17 Jun 2026

Wiliie

The lady at the desk was unprofessional and rude during check in. No only to me but with the staff as well. I'm a business owner. She does not represent the visual cleanliness of the facility. You walk into such a beautiful place and encountering her changes everything.

Self

4/10

Poor

15 Jun 2026

Jordan

It took some time to get service to check in. Once checked in, the hall had a funny smell and our room smelled like cigarettes. I was also told the incidental charge would pend and fall off when we checked out at 11 the next day. Instead it fully charged my account and has not reversed. A call to the front desk said it could take a few business days to return.

8/10

Excellent

14 Jun 2026

Jenna

Check in was simple, the employee had everything printed and just needed a signature.

Self

10/10

Exceptional

13 Jun 2026

Scott

No ice machine. That would have been nice to know before our arrival. Only two thin and flat pillows in the room. Room was clean except for the pube in the toilet. The woman at the front desk was friendly. Overall it was a good stay. Even though there were a lot of people staying there for a concert down the street, it was surprisingly quiet. We will definitely stay there again when we are in the area.

Partner

10/10

Exceptional

13 Jun 2026

Emily

Very easy check in and very clean room

Partner

10/10

Exceptional

12 Jun 2026

Bryant

Great stay for my business trip

Business Friends

2/10

Poor

10 Jun 2026

Michael

The gentleman working the front desk was pleasant and very delightful to work with. The room was dusty and dirty. The bathroom was not cleaned properly or enough. There was still hair from previous patrons on the floor. When checking for bed bugs, we saw the mattress had a huge stain on it and the mattress pad was shredded in various spots as if it were chewed by a dog or cat. The hallway smelled like a kitchen of a restaurant.

Business Partner

2/10

Poor

09 Jun 2026

Mike

Beds are not good and pillows are terrible. Place is very loud. Not restful place to stay

Self

2/10

Poor

07 Jun 2026

Curtis

Terrible room very dirty 4.0 rating side went to hospital because of my skin felt funny all day staff was very nice but I don’t think they have maids

Partner

10/10

Exceptional

03 Jun 2026

Todd

Room was clean. Staff (1 lady) was very friendly and helpful. Needed a couple pillows and got them right away. Directions to the venue were a piece of cake. Parking was plentiful and we felt very safe. Definitely a good place to stay if attending Freedom Hill (Michigan Lottery Amphitheatre)

Partner

10/10

Exceptional

02 Jun 2026

Deiaa

Clean room one time a week
Staff always helpful & nice people 👍
Parking good & save
Wi-fi perfect

Partner

6/10

Pleasant

01 Jun 2026

beth

No amenities. No coffee pot, No iron. no toiletries. Bare bones. Beds low to the ground. They were ok to sleep on. Not hotel grade. It did have a full size fridge and a microwave.

Partner

8/10

Excellent

31 May 2026

David

2 issues 1 there was no soap when we arrived in our room and while there were 2 office chairs there was not a comfortable chair to sit in but other than that very nice and clean

8/10

Excellent

31 May 2026

Karen

Perfect for what we wanted just a little slow for check in.

Partner

8/10

Excellent

25 May 2026

Ryder

Everything was good except the crazy loud guests in there room at 2 and 3am that the staff didnt do anything about

Self

8/10

Excellent

24 May 2026

Kayla

Staff was nice and room was clean, lots of channels on the tv. I liked the kitchen in the room, nice if needed. The only thing I would say is pets are allowed, and that’s not an issue most of the time but there was a dog in one of the very first rooms on the ground floor that would bark anytime anyone would walk by. Including at midnight… hopefully in the future they could maybe place animals towards the end of the hallways so there isn’t as much disruption. I try not to be too picky but there was also a ton of noise at 5am, music, doors slamming etc. It wasn’t a bad hotel, people just didn’t seem to have common courtesy.

Partner

2/10

Poor

24 May 2026

Owen

The entire property and room smelled like cigarettes. Staff was very helpful though and was able to cancel our stay.

8/10

Excellent

23 May 2026

Ashley

Good hotel clean place to stay

2/10

Poor

20 May 2026

Kimberly

When I first arrived and was all checked in I started my laundry, as I organized my things I went back to the laundry and noticed my clothing was being washed I was confused but I figured someone made a mistake. Later I returned to the laundry and saw my that my clothing had been washed, dried and left on the folding table, I didn't trust this so I threw my clothing back into the wash but I noticed some of my items were missing, I noticed that all of my personal items were missing every single piece so I reported this to the desk clerk and asked her to run the cameras bc some time ago someone washed my clothing (at a different site) on accident and I wanted make sure there wasn't anything nefarious going on, so this desk clerk checked the cameras immediately and we found this guy made a mistake washing my laundry instead of his own, but this time at this site in Sterling Heights was different. The dest clerk said she would have to wait until Monday when the manager arrives. I was so upset that I called corporate as I was on the phone with corporate someone walks into my room, (It was the housekeeper)no knock no announcement at all. I reported it and the desk clerk informed me that this housekeeper has done this to 4 other guest. Monday when the manager Paul arrived he didn't seem to know anything about my issues he defended the housekeeper than told me he couldn't check the cameras at this time he will call me on Tues. needless to say he never did. NEVER AGAIN

Self

10/10

Exceptional

19 May 2026

James

room was clean- was not told about a deposit that was required, it was not posted at check in or on any website, staff waived it when I checked in

Self

10/10

Exceptional

17 May 2026

Hussein

The stuff were friendly and helpful

Partner

6/10

Pleasant

17 May 2026

Jane

The toilet seat did not fit the toilet correctly.

Partner

6/10

Pleasant

14 May 2026

Izik

The amenities were good, tub, fridge, tv, kitchen but the smell was pretty bad clean some weird off brand cleaner

Self

6/10

Pleasant

10 May 2026

Adam

Yes

6/10

Pleasant

10 May 2026

Cassi

The rooms were decently clean. The bathroom walls could use a scrub. The entire hotel smelled like weed the entire stay. I really wish they enforced the no smoking rule. It was the first smell in the morning when we woke up to.

Partner

2/10

Poor

06 May 2026

Shamari

I ended up not completing my stay. Around 2 a.m., I felt unsafe due to someone outside my ground-floor window laughing and lingering nearby. Earlier, I had asked the staff to switch rooms because of how easily accessible the first-floor windows were, and I made them aware that I was uncomfortable with the situation. Unfortunately, the issue wasn’t resolved, and I ultimately had to call the police to have an officer escort me safely to my car.

Family_with_children

2/10

Poor

03 May 2026

Stephany

The treatment I received was terrible. They have the tap to pay disabled so the lady in The reception was so rude she pulled down the curtain and left me out there, I offered to pay for it online directly on their website and she refused to help me. My daughter and I had to leave and find a different hotel.

Family_with_children

10/10

Exceptional

02 May 2026

Deiaa

really everything is perfect. Staff parking even the place.

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Tin

Clean room

4/10

Poor

29 Apr 2026

Dyson

Hotel smelled horrible

Self

8/10

Excellent

25 Apr 2026

Salvador

.

Self

10/10

Exceptional

13 Apr 2026

Erica

Place is always clean. Never no issues

Partner

8/10

Excellent

07 Apr 2026

David

I found this hotel through Expedia and booked it fast for a weekend visiting family. I felt very comfortable. Very clean! It was an extended stay but I didn’t use anything. The only downfall was that the television was not working all weekend. There was nobody at the front desk even after 9:00 am. So I left the property before I could speak with anyone. I would stay again for sure.

2/10

Poor

29 Mar 2026

Bernard

It was a terrible check-in through a kiosk, stocking an agent in India barely can understand what he’s saying and very unprofessional. Will not recommend this property to anybody. I will write a Google review as well.

Business

8/10

Excellent

22 Mar 2026

Ammar

Good

2/10

Poor

16 Mar 2026

Brenda

There was no staff there to help, couldn’t get clean towels unless you brought the dirty ones with you, housekeeping didn’t even bother coming to check. No soap in the room. Just all around worst stay I’ve had !

Partner

10/10

Exceptional

07 Mar 2026

David

Okay

Partner

10/10

Exceptional

01 Mar 2026

Taquila

I loved here

6/10

Pleasant

22 Feb 2026

Jamal

Didn't like mobile kiosk, there was trash in the hallways. Needed pillows. There was no one available the entire stay.

8/10

Excellent

19 Feb 2026

MASON

Rooms was well kept.

4/10

Poor

15 Feb 2026

Lori

Will definitely check what amenities are available with my next hotel stay, but that stay won't be at a Woodspring Suites. There were very few, a bar if soap and 2 oz shampoo/conditioner combo... For 4 people. There weren't even tissues in the room. The incredible scent of weed was overwhelming throughout the hotel, like it was coming in through the vents. Not against legalized marijuana, but maybe not have your back office smell like it. Pillows were a joke, I've owned throw pillows that had more structured, and mattresses were very hard and uncomfortable. Not to mention the visible stains on the outer blankets on both beds. All in all, we would absolutely not recommend this hotel to anyone, or ever stay here again. Lesson learned; you get what you pay for.

Leisure Family

2/10

Poor

08 Feb 2026

Toni

No staff past 5,very noisey, not clean, will not be staying here again!

Business_and_leisure Partner

2/10

Poor

04 Feb 2026

Charlotte

No staff available after 5 and the heat didn’t work

Partner

8/10

Excellent

19 Jan 2026

Autumn

The place was very clean. The virtual check in was cool, but also hard to do when it's in the area other guests walk in and out of and I couldn't make the volume louder. But overall, it was a very easy process. I would definitely stay again.

Friends_and_family Family

2/10

Poor

09 Jan 2026

Donnell

I’ll never stay again

6/10

Pleasant

07 Jan 2026

Michael

Great place for dogs. Very noisy rooms and can hear people just walking around room above. People above us were moving around in the middle of the night and woke us up.
Need to select room specifically stocked with kitchen items or your room will not have anything. No hand towel, just bath towel and wash cloth.
Staff is only available during select hours and then you have to work with remote staff at a kiosk.
Cheap and feels safe but nothing like staying at a main chain. Would stay again but only if I'm in a room that is not under another guest

Leisure Pet

2/10

Poor

01 Jan 2026

Nyla

The hotel room looked clean from just a Quick Look, but since I stayed multiple days I found the floor in the room to be sticky. It coated my socks in black gunk which was gross, and I found a thick, dark, hair in my bed that didn’t belong to me. The kiosk to check in was the worst, the guy on the other end disconnected about 10 times in the 2 minutes I spoke to him. I think the worst part of my stay was that the place reeked of weed. This could be because my room was right near the back entrance to the place, but it was so bad it was disruptive to my sleep and work.

Self

2/10

Poor

23 Dec 2025

Dorid

This place is not a hotel is it an apartment building with lots of movement lots of people most seem to be migrants ( I don’t care what they are I’m just stating the fact ) building smells like food and dogs the key cards are absolute a*s we stopped by the kiosk at least twice a day to get new key cards , no live person after 5 pm , our room was FILTHY SO FREAKING DIRTY, I would post pictures if I could we had to wipe the floor down with a towel and at the end of it the whole thing was black when asked when do they clean they said every two weeks yuck , air vents full of dust no blow dryer no iron nothing this place is bare bones. Had I known how terrible I would of had no problem paying more to stay somewhere else , you’ve been warned and cautioned about this place enter at your own risk.

Leisure Family

10/10

Exceptional

07 Dec 2025

Stephanie

The room was nice and clean. Checking in with the virtual assistant wasnt bad i just had trouble hearing because the heater was blowing so loudly. I will definitely stay again.

10/10

Exceptional

07 Dec 2025

amyran

one of my favorite go-to hotels now lol, always clean & quiet! very affordable

Leisure Partner

10/10

Exceptional

01 Dec 2025

R

Clean. Good area.

4/10

Poor

24 Nov 2025

Rachel

The room itself including the hallways smelled like mildew. Tried airing it out but it stayed that way the entire time. The stay was okay.

2/10

Poor

09 Nov 2025

rush

No electricity for 2 hours, no internet for the entire night. There was no manager on site, the number to reach the front deak didnt work and the kiosk wasnt working either. Also the people on the floor above us were loud until like 130 in the morning, but couldnt get help from the front desk since no one was there and the phone didnt work. Called their reaervation line and no one cpuld reach the general manager on their emergency line. I demand a full refund, thwre is no way im paying to be kept awake moat the night and to not have any help during a power emergency and no one to help with loud rude guests on the other floor above our room

Leisure Partner

8/10

Excellent

05 Nov 2025

Arturo

Great rooms but lack of service

2/10

Poor

24 Oct 2025

anthony

I won't be staying here again as the kiosk was not working correctly also there was nobody at the front desk no coffee pots no hair dryers so basically no amenities that should be there whether you stay for an extended time or for one night or two and we only had two pillows for two people that were awfully thin and we asked for extra pillows and they only had one extra The property should possibly or should get more pillows for people as some people need to be elevated dude some health conditions FYI.

Leisure Partner

10/10

Exceptional

22 Oct 2025

Calvin

I enjoy my time here. It is one of the best hotels around.

Business_and_leisure Family_with_children

10/10

Exceptional

12 Oct 2025

Heather

Parking lot could have been a bit bigger, but overall I’m very pleased with our stay, we went to the state fair. Staff was very friendly!

Friends_and_family Friends

6/10

Pleasant

11 Oct 2025

Valerie

I didn't realize this was an extended property i didnt like the fact of not having an actual human on the property at all times especially at night.

Leisure Family

10/10

Exceptional

09 Oct 2025

Roderick

Great stay. Great staff.

Self

6/10

Pleasant

04 Oct 2025

Odai

Room was cleand only the day of arrival. Never touch during the 4 days stay. We ran out of clean towles and had to ask for another set next day at night and we couldnt get some due to no staff after 5:00 p.m, we couldn't shower that night \" a family of four\" elevator was not working also the second day , we were at the fourth level, that was not right. Im definitely not recomending this hotel to no one .

Leisure Family

10/10

Exceptional

03 Oct 2025

Kurtis

The security system in the evening out in parking lot is pretty cool and appreciated

Business_and_leisure

10/10

Exceptional

01 Oct 2025

Joshalyn

Everything was cool

Leisure Family

2/10

Poor

01 Oct 2025

Juan

I wasn’t allowed check in because there wasn’t a front desk clerk available

10/10

Exceptional

28 Sep 2025

Deiaa

every thing is good
i can’t say anything

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

Deiaa

everything is good & perfect
i like to stay here

Friends_and_family Family

10/10

Exceptional

22 Sep 2025

Fred

Could have used 2 pillows per person

Leisure Partner

8/10

Excellent

22 Sep 2025

Jeff

Rooms very clean
Great location
Michigan lottery amphitheater is 5 minutes away
Would stay again

2/10

Poor

21 Sep 2025

Kimberly

Nasty red Dreads

On check in that person Woodspring had working is absolutely ridiculous she was one the nastiest people I’ve ever encountered at the Woodspring and I stay there often on my work trips. I plan to report her to corporate

Business

6/10

Pleasant

20 Sep 2025

Kimberly

Checking in was off putting, the person that checked me in on Sept/18/25 was acting as he was tsa or something, asking me to take off my mask among other things I’ve never experienced, but I got through that…on Sept/30/25 approx. 0915 I went out to the grocery store and when I returned I couldn’t get into my room when I arrived at the the counter to activate my key I was hit with the rudest and nasty looking person I’ve ever encountered and I travel all over this country for work. she had red faux dreads and was just a disgusting person I wanted to speak with the other person that was working I thought he was intervening bc of her nasty attitude, she activated one key I told her I needed two but she literally started helping another guest behind me the guest themself said “just go ahead and finish taking care of her” I said yep that’s the way it usually works. On Sept/19/25 I actually extended but had I encountered this person I definitely wouldn’t have. I must say as long as I’ve stayed with Woodspring this is the only time I’ve experienced such behavior.

2/10

Poor

20 Sep 2025

Kyle

Highly wouldn’t recommend

Beds were hard…

The check in process is RIDICULOUS

And the rooms are very basic

Friends_and_family Friends

6/10

Pleasant

17 Sep 2025

Walter

Terrible pillows

Kiosk instead of manned front desk fron 5pm to 9am a negative. The pillows are the worst I've ever encountered, only 2/ bed and flat(useless). When asked for replacement at front desk was told everyone asks for replacements and there are none.

Partner

2/10

Poor

06 Sep 2025

William

Took over 20 minutes for someone to answer on the kiosk so I could check in. No hand towels or facial tissue.

Leisure Self

10/10

Exceptional

04 Sep 2025

Mohmmed

Everything is good

Business Partner

8/10

Excellent

03 Sep 2025

Verified traveler

WoodSpring Suites

Overall it was a good stay, my TV didn’t work the first night but after I spoke to the front office staff they made sure it was fixed so I was appreciative of that. Clean and very convenient to things in Sterling Heights.

Friends_and_family Friends

6/10

Pleasant

31 Aug 2025

Thomas

Took a while to check in because the kiosk wouldn’t work to check in and no-one was working the front desk. The room was clean besides the floor being really sticky and a lot of hair still in the bathtub.

Leisure Family_with_children

8/10

Excellent

26 Aug 2025

Chanel

The property was well kept, the smell of actual cleaning products is what stood out to me!

Leisure Partner

2/10

Poor

25 Aug 2025

Michele

My husband was threatened by other guests while we were checking in. We did not feel safe staying there and we left. I would like a refund if that is possible.
The receptionist was very nice but we were going to a concert and would be back late at night and without ANY desk coverage (AFTER 5:00) to ensure our safety, we left.

2/10

Poor

24 Aug 2025

Verified traveler

Do not recommend

We arrived around 6pm for our stay, which was apparently \"after hours\" for the front desk, so we had to be checked in on a kiosk that didn't really work. We got up to our room and it looked like someone stopped cleaning halfway through. There was hair all over the bathroom from the previous person, their shampoo and soap was still in the bathroom and not thrown away, food crumbs all the counter, and NO LINENS on either bed or pillows. We had to call an outsourced company for them to contact someone at the hotel about the linens. The on-call employee came within ten minutes and was very nice, but it was a ridiculous start to our stay. We also never heard from the GM like we were promised (shocker). The kitchenette also had no pots or pans to cook with, so the stove top seemed pointless to have. The hotel also had a weird pickle scent in the hallway on our floor that never went away. I definitely recommend not staying here for more than one night if you have to. It's basically just a place to sleep and wash up. Nothing more.

Partner

4/10

Poor

20 Aug 2025

Rezwanul

We do not recommend anyone to stay at this hotel. The sink was left with food remains from the previous guest. The rims of the walls were dirty. Employees were not present for checking in or out. They were not friendly or accommodating either. When mentioned that we felt uncomfortable with the virtual check in, the virtual staff member said “I don’t know why you would be uncountable.” She negated any feeling that we had about our stay and comfort. We requested a pillow and they said they would provide it the next day instead of the day it was requested.

Business_and_leisure Family

8/10

Excellent

18 Aug 2025

alvin

Nice place

8/10

Excellent

18 Aug 2025

Mallery

It was fine for the price. Could hear everything happening around you. Bring your own pillows. Bed was pretty sunk in and uncomfortable but everything was clean… Although, the air fresheners smell like a grandmas armpit.

Business Partner

6/10

Pleasant

17 Aug 2025

Rebecca

Too many small issues

Our room keys deactivated several times (not near cell phones or other things that could deactivate them) when I went to the front desk multiple times they said it was because I was checking out that day (which I wasn’t) this was also 2-3 hours BEFORE the posted 11 am checkout. I can understand cards deactivating the doors at 11 am check out but not three hours prior. This coupled up with having to wait over 30 minutes PAST check in time while another room identical was ready but they didn’t put us there. The beds also made an AWFUL noise anytime you moved slightly. The rooms were clean as were the linens and kitchenette area. Probably wouldn’t stay here again tho because of the overall hassles of trying to get into my room but having to continuously go to the front desk (which is also closed from 5 pm to the next morning so I’m glad my keys worked after that)

Business

2/10

Poor

16 Aug 2025

Verified traveler

No ! look elsewhere

check in SUCKED! Person is via camera. Couldn't understand what she was saying. Told her I couldn't understand her. Her responce was \"just sign it! I clicked, next.
There were 3-4 guys standing at the entrance smoking & drinking.........When we stepped onto the elevator, there was a guy who just stared at us. DID NOT FEEL SAFE !
Went into the room, and the the beds were not on a box spring; but on a flat bed board.
The floor in the bathroom looked as tho is had a discharge on it. 😠
Turned around and left !!!!
WOULD NOT RECOMMEND THE HOTEL AT ALL !!

Friends_and_family Family

2/10

Poor

13 Aug 2025

Oday

No customer service after 5:00 pm tell 9:00 am
If you need help you have to call the number they showing you in front desk and you have to wait 10 minutes to speak with someone

2/10

Poor

10 Aug 2025

Ashoor

Do not come here if you will arrive outside of their office hours. I called the day of to confirm that we could check in late (after 2am) and the front desk lady said we would be good. We had to use the kiosk, but their system was undergoing an audit and we were unable to check in immediately. This was after hours of driving and needing to just get a bed to sleep in. The kiosk had someone via zoom who told us to come back in 30 minutes but instead we stayed at the Tru hotel by Hilton next door (great service) and when we came by the next day, WoodSpring marked us as no shows and gave up our room. Thankfully, the front desk guy helped us get a full refund and we just stayed at the Hilton. Not a great experience but glad Expedia did right by us.

10/10

Exceptional

03 Aug 2025

Jennifer

Great

Business_and_leisure Family_with_children

10/10

Exceptional

01 Aug 2025

Marie

There may not be breakfast or coffee, but there is this amazing deli, literally a 30 second walk from the hotel, and not only that, there’s a Tim Horton and other foods in the shopping center right next door and they were amazing!
Bed was SUPER comfy, pillows were a little thin, but you can grab more. There’s a burner and cutting board and a microwave all in the room as well as their fridge. Will be booking again next time I’m up there!

Friends_and_family Family

10/10

Exceptional

29 Jul 2025

Muntaser

Quit nice clean hotel

10/10

Exceptional

29 Jul 2025

Muntaser

Nice hotel. Good decent price. Nice front desk service.

Leisure Family_with_children

4/10

Poor

27 Jul 2025

Tareva

Checking in was a nightmare because the front desk was closed and their check in kiosk didn’t work. We had to wait 20+ minutes for someone to open the front desk window back up and check us in.

After getting everything into our room we started hearing a dog barking constantly right across the hall…it wouldn’t shut up. I called the “front desk” extension but must have been connected with a corporate number. I asked if we could be moved to a different room that was quieter (the hotel wasn’t very full) and the foreign woman on the phone told me no because dogs are allowed at the hotel. I asked if she could call them to shut their noisy dog up and she said she would try.

The place was dirty, the hallways smelled like pickles and had garbage all over the floors. The dog barked half the night, sleeping was next to impossible. We won’t be going back to this property.

Leisure Partner

10/10

Exceptional

21 Jul 2025

Nawar

Very good

10/10

Exceptional

08 Jul 2025

wisam

Very nice place to stay, clean, quite, great location

Leisure Family

4/10

Poor

05 Jul 2025

Dunya Q.

Smelly bedding

Leisure

10/10

Exceptional

02 Jul 2025

kamal

It was new ,clean and very nice

Business Family

10/10

Exceptional

27 Jun 2025

Seneatha

This hotel was awesome. My daughter and I will definitely visit again.

Leisure Family

10/10

Exceptional

16 Jun 2025

Tina

Absolutely wonderful, I don’t have any complaints or concerns. 😇🙏❤️

Business_and_leisure Family

10/10

Exceptional

11 Jun 2025

Tina

The front desk manager is awesome very friendly with a warm inviting personality she’s very informative and her smile is just like mine contagious😍 🙏😇❤️.The property is also very nice warm and inviting book your stay TRUST ME 🙏 you WILL NOT be disappointed .

Business_and_leisure Family