Name: Hotel Ease Access Tsuen Wan
Address: No.12 Ka Hing Road, 12, Hong Kong, 0, HK

10/10

Exceptional

08 Jul 2026

Mico

Good service. Clean room.

8/10

Excellent

02 Jul 2026

Kim Fu

Everything fine

Family_with_children

6/10

Pleasant

12 Jun 2026

Raymond

Need more shelf space

Partner

8/10

Excellent

29 Mar 2026

Esther

The room is simple and comes with all the basic amenities. While there were some spots on the floor, the overall experience was good, and the staff were friendly.

Family

8/10

Excellent

11 Mar 2026

simon

The location is convenient, and the hotel is clean. However, the soundproofing in the hotel rooms is very poor; you can hear people talking or laughing in the next room. Also, all the room doors close very loudly by themselves, sometimes waking guests up in the middle of the night with a loud bang.

Partner

10/10

Exceptional

10 Jan 2026

Byron

The rooms were good, for the price point they were fantastic. The location was amazing, it was so close to the MTR that was easy to find, as well located near a mall thats great for shopping.

Leisure Partner

4/10

Poor

15 Dec 2025

Kwok Shing

Room without a table is a little inconvenient.

Business Self

8/10

Excellent

11 Dec 2025

John

The staff are phenomenal! The front desk were very accommodating to our needs. The only problem I had which could even be a nitpick would be that the room was too dry. We all woke up with dry throat and dry eyes. Other than that it was a pleasant stay. Also no bidet.

10/10

Exceptional

26 Nov 2025

Yanica

Amazing

Leisure Partner

4/10

Poor

21 Nov 2025

Chun Hin

The room was too small for a 7 days stay. We paid as much as last time but only got a room on 2nd floor which faced a garage open until late night in the industrial building nearby. Wifi signal was poor due to too many guests. Can't even perform well in a normal use. We paid as much as last time, bit was letting down.

Self

2/10

Poor

28 Oct 2025

kimmy

I want to tell you how much I regret my choice, and I will never recommend this hotel again.

Business_and_leisure Family

6/10

Pleasant

25 Oct 2025

Joyce

Dried food scraps seen on the floor and was never cleaned up during the stay. Carpet condition overall is a poor choice and poorly maintained. The floor looks and feel ditty.

Leisure Self

8/10

Excellent

06 Sep 2025

Wing Kin

Ok Good to stay

10/10

Exceptional

03 Sep 2025

Alec

The hotel was great for the price! Room looked clean. Area around the hotel is a lot of trucks and cargo but safe. Staff was pleasant. No problems! Get what you pay for!

8/10

Excellent

07 Jul 2025

Joycelyn

Good value

10/10

Exceptional

19 Jun 2025

Winson

In the middle of an industrial area but it is very accessible to both MTR stations. For the price, it is of very good value. There is no hair dryer

Leisure Partner

10/10

Exceptional

04 Jun 2025

Mikita

Very nice people.

Leisure Family

8/10

Excellent

19 May 2025

Rosanna F Tang

I got a upgrade room offers by hotel it’s was very spacious .

Self

10/10

Exceptional

09 Apr 2025

RICKY

Very Nice Hotel, Clean bed and good shower.

Business_and_leisure Self

10/10

Exceptional

23 Mar 2025

Alex

Great location, clean rooms, close to a mall. And the staff were so friendly

8/10

Excellent

16 Feb 2025

wai yip

want a refrigerator in room

Leisure

10/10

Exceptional

18 Jan 2025

Boon King Jason

Close to MTR.
Hotel clean and cosy.
Nice short stay for us family of 3 during 13 Jan to 16 Jan 25.

Leisure Family

10/10

Exceptional

28 Sep 2024

Kiet Tu

Great location

Leisure Family

8/10

Excellent

17 Sep 2024

Clara

Acceptable for the price.

The room is clean but tiny.

Friends_and_family Family

10/10

Exceptional

16 Sep 2024

Sada

Staff is friendly and kindly

Leisure Friends

10/10

Exceptional

18 Aug 2024

WILLIAM P

cost effective

Leisure Self

10/10

Exceptional

05 Aug 2024

Jolmar

Staff really great

8/10

Excellent

02 Jul 2024

Arlo

To provide videy in toilet

6/10

Pleasant

15 May 2024

ShaoXi

Room is much smaller than the photos, and no view.

4/10

Poor

13 May 2024

Yuk

Affordable price but dirty room

Leisure Partner

4/10

Poor

31 Oct 2023

Arlene

Not Advisable for the family and elders

The room is so small they doesn’t have water bottles for the rooms, the beds is not as size as described at the hotels.com

Friends_and_family Family

10/10

Exceptional

15 Oct 2023

Wattanee

It is near the MTR station. The hotel is easily get on the bus no. 30, it is cheaper than MTR.

Business Self

10/10

Exceptional

06 Oct 2023

Mario

Price reasonable .

Leisure Family

4/10

Poor

01 Jul 2023

kenneth

the room size is big, but the flooring was disgusting, and the location is horrible, very limited transportation option, even taxi driver dont know where the hotel is located

Leisure Family_with_children

4/10

Poor

12 May 2023

Verified traveler

Wouldn’t book again

Be careful! Make sure they give you the room you booked!

This hotel is about a 5 minutes walk from the MTR. My friends and I (3 adults) booked a Premier Ease but was unfortunately given a smaller room. A room that sleeps at most two adults. Upon noticed the next day, we reached out to the front desk and he admitted fault but that it was not done intentionally. He informed us that the room we booked will be available two nights later. Therefore, we had the smaller room for 3 nights out of the 6 nights we booked. Unfortunately, they refused to make a price adjustment for the nights that we did not get our booked room.

Friends_and_family Friends

2/10

Poor

05 Dec 2022

Ma

i booked one night stay for self-isolation after flight, but the hotel was horribly disgusting. I didn't even wanna unpack my luggage, went straight back to the front desk to checkout. Same guy who helped me checked-in 5 mins ago didn't ask for a reason, not even a word, guess it's kinda normal for them.

Self

8/10

Excellent

26 Apr 2022

Man Wei

Dusty in room, Location is good

quite dusty in room, especially the little table near the window
we book for 4 people room, but only provide 2 bath towel, since we are quite late to have the shower, their house keeping already off they suggest us going down to front desk and get it by ourselves which is quite inconvenience
other than that the location is good and the front desk staff are nice

Friends_and_family Friends

8/10

Excellent

12 Feb 2021

Man Chung

Why there is no table

Self

8/10

Excellent

16 Mar 2020

Verified traveler

New try place, which confort and clean. Good hotel for 2-3 days stay

Leisure Family

4/10

Poor

01 Mar 2020

Wai

The room is too small. There is no refrigerator in the room.

Friends_and_family Family

8/10

Excellent

12 Jan 2020

Verified traveler

Great hotel, relatively new built and easy access to MTR station. The only downside I could pick up were that the walls are quite thin and you could hear your neighbour voice, the WiFi drops regularly and you've to connect back.

Self

2/10

Poor

02 Jan 2020

Pik Yu Rosita

Tiny, dirty& bad Wi-Fi. Do Not Recommend to Stay

The deal I had was a con! When I visited the website, the review on the web with the pictures showing were nothing like the room we had. The cleanliness of the room was terrible. We found used contact lenses inside shower room and dirty toothpicks on the floor. Marks were everywhere on the floor and on the walls as well. Dusts and finger prints on the doors and mirrors. One of the worst Wi-Fi connection we ever had with many places we stayed around the world, constantly dropping off by itself and took forever to reconnect again. Walls were like paper thin, we could hear every single words that our neighbour said during our stay. Very unsatisfied experience, will never used them again!!

Partner

4/10

Poor

01 Jan 2020

Verified traveler

The location not goof

Friends_and_family Family_with_children

8/10

Excellent

28 Dec 2019

Traveller

The room is clean, the bathroom is huge and user-friendly that it has everything you need during your vocation. Although there are not much restaurants nearby, you can take subway to other places for food and shopping. The subway station is about 10mins walk. As the hotel is in the industrial area, there are many trucks coming in and out. So, be careful when crossing street.

Leisure Partner

6/10

Pleasant

26 Dec 2019

Verified traveler

A bit had to find, further away from what I expected

Leisure Family

6/10

Pleasant

17 Dec 2019

Joe

Definitely wins an award of world smallest bathroom!

Friends_and_family Partner

8/10

Excellent

14 Dec 2019

Verified traveler

4 minutes walk from mtr place is just right, reasonably priced.

Family_with_children

8/10

Excellent

29 Nov 2019

Verified traveler

The environment is clean. Easy to find the location but it is a bit far from the center of the city. There are no convenience shops nearby.

8/10

Excellent

03 Nov 2019

David

Good value

good value, 3star hotel. small room,but close to MTR only walk distance

Business

10/10

Exceptional

02 Nov 2019

Guus

Small room but very suitable for staying a few nights.
Good bed, clean, pleasant staff and very near MTR and shops.

Business_and_leisure Self

8/10

Excellent

13 Oct 2019

Victoria

Been coming back for the third time, always being nice and great location. However, the shower is awful, keep dripping water off.

Leisure Partner

10/10

Exceptional

04 Oct 2019

Mr.W

Nice hotel with polite staff members.
Good location - just 8 minutes to MTR station.

Leisure Family

8/10

Excellent

19 Sep 2019

Verified traveler

A bit far from transportation and signage of hotel was not clear

Leisure Friends

2/10

Poor

19 Sep 2019

Verified traveler

very money minded property with no room for negotiation even though my flights were cancelled into Hong Kong following the protest they wouldnt allow me to transfer my US$475 to a different month or a different property. Not customer minded at all. When we have a job that doesnt allow us to go, a foreign affairs statement to offically declare a state of panic, the hotel denies this and says that there is nothing within their zone. Very unempathetic and totally illogical unfair ways of running a business.

Business_and_leisure Self

10/10

Exceptional

17 Sep 2019

Verified traveler

I like this size of the room, two double beds are prefect for two person

Leisure Partner

10/10

Exceptional

12 Sep 2019

Terry

Cost effective
Near Kwai Hing MTR station
Quiet
Clean and tidy

Leisure Partner

6/10

Pleasant

30 Aug 2019

Koolkai

Hotel is situated in the heart of Kwai Chung, an industrial estate, near to MTR station, Kwai Fong & Kwai Hing. Room size was adequate, the seperate toliet and shower was stupidly small, not much room to wipe one's dirty behind, shower doors are huge, making accessing shower area awkard and tight. Bed was comfy, flooring was hard and abrasive, slightly dirty too, average hotel at an average price. Would I stay here again? Probably not

Leisure Family_with_children

6/10

Pleasant

26 Aug 2019

Verified traveler

Value for money

The location is good, just about 8 minutes walk from MTR station. The hotel is new so the impression or the appearance is good. The Wi-Fi is very weak and unstable, never be connected. The plastic carpet in the room seems not clean. But the worst is the urine smell in the toilet. Anyway, it is good if you just need a place to sleep.

Self

10/10

Exceptional

25 Aug 2019

TAM

It's not in CBD, but it is not far away from MTR station
It's clean & tidy, cost effective accommodation

Leisure Family

10/10

Exceptional

13 Aug 2019

Mr.W

It was a small room but it was very cozy. Actually it is located near the MTR station so it is very convenient to access.

Leisure

4/10

Poor

01 Aug 2019

Meir

Staff not freendly. Hotel description fare from reality

8/10

Excellent

15 Jun 2019

Verified traveler

Okay stay.

It’s near the train station Kwai Hing station, tsuen wan line is a direct line to central. Close to the airport and disneyland.
Not much restaurant around it though. No restaurant in the hotel too. I dont like how the bathroom set up. Shower and toilet are separated and facing the beds.
Bed is comfortable. We were able to leave our luggages even after check out. Pretty small room even though we already booked the premium.
Overall, it’s an okay stay.

Family

2/10

Poor

03 Jun 2019

Verified traveler

More training on the staff and room attendant..

Business_and_leisure Family_with_children

8/10

Excellent

21 May 2019

EL

We booked the a Family Ease room. It’s a bit too small and the bathroom is made out of glass. You can see through abit when someone is in the toilet and showering. Very uncomfortable bathroom.

Leisure Family

4/10

Poor

12 May 2019

Verified traveler

The bathroom is to small you can not close it while your doing your business and i think there’s bed bug in the bed i have a lot of red mark on my legs

Leisure

2/10

Poor

04 May 2019

Verified traveler

Two main key points which I didn’t like
Reception service:
They didn’t allow me to check it when my receipt didn’t show my name completely. This is the first hotel that I have had this issue so far. We had been waiting for while until I complaint..

Room cleanliness:
I can not expect that the carpet is so dirty and stinks. It seems like no vacuum and clean at all.

Overall experience is the worst that I have had in my life. It seems like new property but with the rude services and cleanliness which makes me very disappointed and I will not suggest this hotel to any people.

Friends_and_family Family_with_children

6/10

Pleasant

12 Apr 2019

Cher

The hotel is so small I can’t even use the toilet in peace. Hotel is quite a distance to nearby mrt....

Leisure Friends

6/10

Pleasant

10 Apr 2019

Verified traveler

Hotel is in the industrial area and quite quiet at night. No shops near by got to walk over 10 mins to MTR station and shopping area.

Leisure Family

6/10

Pleasant

29 Mar 2019

Verified traveler

Air Circulation needs to be Corrected

The staff was professional and friendly and provided free mobile phone for the stayed. The location is located in one of the industrial area and government housings of Kowloon. It about 10 minute walk to the MTR and 7 minute walk to the bus stop. I stayed 4 nights, the room was damp/humid because there was no fan in the bathroom to suck up the humidity in the air. I turned on the air circulation from outside and it did not helps much. The wall was thin as I can listened to other guests talking next door. However, the price was good!

8/10

Excellent

20 Mar 2019

Verified traveler

Hotel is located within a light industrial district but yet quaint and safe. Hotel room is neat, tidy and well-equipped. Within walking distance to a neighbourhood mall and a sheltered walkway takes us all the way to shops, eateries and Kwai Fong MTR, very convenient.

Leisure Family_with_children

6/10

Pleasant

10 Mar 2019

Jennifer

Think twice before booking

We were supposed to have two rooms with 5 beds total. Arrived to find two rooms with 4 single beds total. Had to pay another $30 to upgrade to a “family room”. Toilet was not clean and the hotel is across from a body shop. Taxis are hard to get in the area too.

Family

8/10

Excellent

05 Mar 2019

Verified traveler

酒店位於葵興工業區。住咗兩日大致上都冇遇到咩問題。

客房同浴室嘅地下都有啲黑色嘅跡，酒店管理可以考慮視察房間並做出維修工作或改善，為住客帶來更加舒適的環境。

Business_and_leisure Self

6/10

Pleasant

21 Feb 2019

Loreal

Please improve on cleanliness

Hotel is considered new as less than 3 years. They must improve on the cleanliness. Table has water or coffee stain! Carpet has white stain that looks like toothpaste. Totally no cafe or vending machine for small snacks at all.
There is a small eatery nearby. Hotel is in car workshop n industrial warehouse area. Rather quiet at night.

2/10

Poor

09 Jan 2019

Verified traveler

The beds are comfortable but bathroom and the toilet were ridiculously too small. You can't even move freely. The picture was show differently from the actual room. I feel this is being misleading the consumer. Very unpleasant stay!!

Family

8/10

Excellent

05 Jan 2019

Verified traveler

Simple and basic room, small standard hong Kong size. Fairly new with modern decor and close walk to two stations and shopping malls 5-10 min

Partner

8/10

Excellent

30 Dec 2018

TAN

Clean and comfortable bed. More suitable for short stay. Location is good. In between Kwai Hing & Kwai Fong station. More happening at Kwai Fong with nice food and shopping. Going to city area, Disneyland or Citygates are about half a hour trip.

Family

8/10

Excellent

29 Dec 2018

Carlos

Enjoyed our stay

Very friendly and responsible staff, great and efficient service. We needed to extend our stay all in a sudden, thank you Reservation department Miss Cheung's help for extending our stay during such a busy period of time. We enjoyed our family room stay very much. Comfortable beds although single beds room is a bit small. I give a 5 star to the services from the hotel staff. Location is only 10min walking distance to big shopping mall. No complain for this price

Family

4/10

Poor

25 Dec 2018

Verified traveler

Small, tight space, dirty

Its between Kwai Hing and Kwai Fong MTR station thats the only good thing. The Hotel is in the middle of quiet factory area, it is a factory converted hotel. Room is extremely small, as we just want a Double room. No space to walk. Do not recommend. And crowded by mainland china tourist

Partner

10/10

Exceptional

25 Dec 2018

Verified traveler

Everything is perfect from check in to checkout. Staff is great, room is excellent.

Leisure Family_with_children

6/10

Pleasant

23 Dec 2018

Weiting

No shuttle bus to and from airport , but it’s pretty near to MTR station but room is abit too small

10/10

Exceptional

16 Dec 2018

Wei Hsiung

Very close to MTR and few shopping center around and easy to take bus to town too .

Family

6/10

Pleasant

14 Dec 2018

JT

Hotel is 5 mins walking distance from Kwai Hing MTR station. The room is in quite dusty condition when we checked in. You can basically see dust and some hair on the linens as well. Check the window corners, under/corner of the bed, back of chair, door, behind tv all with covered filthy dust. Carpet is stained. It is not a great hotel to stay especially if you have a toddler along. No one answer the housekeeping.

10/10

Exceptional

10 Dec 2018

Knatt

Nice stay! I've been there for 4 nights. It is not far from Kwai Fong Station. You can walk around the station; there are Metroplaza, Kwai Fong Plaza and Tong Kee Bao Dim that is my fav dim sum. Suggestion!!

8/10

Excellent

05 Dec 2018

Verified traveler

Reception staff doesn't seem welcoming. Some small eateries can be found at the nearby Kowloon Comerce centre. Room bath and toilet door is somewhat transparent .

Family

8/10

Excellent

03 Dec 2018

Verified traveler

Room is very small but that is what you expect in HK. Staff speaks English well and very friendly. 5mins walk to the MTR stations. However there are two Ease access hotels in Tsuen Wan. After getting off MTR at Tsuen Wan station (after getting off the plane), we took the free Ease Access shuttle to the hotel. After arriving at the hotel reception with two large luggage to find out there are two locations of the same hotel. Luckily, the manager is very nice and willing to help us out.

8/10

Excellent

18 Nov 2018

Verified traveler

Good location and close to MTR. But the room is small.

Friends_and_family Family

6/10

Pleasant

13 Nov 2018

Marco

Staff are friendly and clean. Room is small especially the washroom. Reasonable walk to subway but hotel surround by factorys.

2/10

Poor

08 Nov 2018

Huang

Room is so small and feel not comfortable. Bed right beside the glass window. Couldn’t sleep at all .

8/10

Excellent

02 Nov 2018

Verified traveler

New hotel tucked in the industrial area.

Hotel is close to the MTR but a little difficult to find as it is tucked in the industrial area. Hotel seems pretty new. Room was very clean, although sometimes you can smell the food from other rooms. Walls are pretty thin so you can hear people screaming outside. Have to wait quite long for lifts when the tour bus comes...

Friends

8/10

Excellent

29 Oct 2018

GP

The hotel is small but sufficient. It is very near to the MTR station and there are nearby shopping mall (e.g. Kwai Fong Plaza & Metroplaza). However, the ground floor is dirty as it is situated around industrial building. But overall is still pleasing for their room.

4/10

Poor

26 Oct 2018

Gg

地理位置差位於工廠區內房間隔音差間隔差房間極細，清潔馬虎，本人連續住了八晚，日用品沒有每天補给，厠紙也要多次打出服務台才會補給，垃圾也沒倒，地板完全沒有吸塵，感覺很髒

6/10

Pleasant

23 Oct 2018

Yeh Mao

Located in industrial areas but 15min walk to Kwai Fong MTR stations. Room unexpectedly small. Bottled water only provided on first night of stay ! Front desk staff are efficient but unfriendly.

Partner

10/10

Exceptional

15 Oct 2018

k

Good price

- not far from MTR
- nice food around area
- clean room

10/10

Exceptional

12 Oct 2018

Frances

Location location.

Hotel location in a industrial building area not a problem.Take 8 minutes walk to train station journey to Hong Kong downtown just 20 minutes. I will stay there again.

Family

8/10

Excellent

02 Oct 2018

kenny

Good value hotel.

The Room was clean and big enough. The bed mattress is comfortable. But there is nothing around the hotel.

6/10

Pleasant

19 Sep 2018

lewis

近地鐵站

雖然酒店在工業區，但距離葵興地鐵站不遠，交通尚算可以。酒店房間舒適乾淨，入住感覺良好。
雖然酒店在工業區，但距離葵興地鐵站不遠，交通尚算可以。酒店房間舒適乾淨，入住感覺良好。

4/10

Poor

16 Sep 2018

H

New hotel in Kwai Hing

Pros:
Walking distance to MTR Kwai Hing
Clean, new hotel
Room size ok for solo traveller

Can be improved:
It is the typhoon period and I have just checked out. At the hotel lobby now. Many guests are waiting around for the strong wind and heavy rain to slow down. There are only a few seats around. Hotel staff do not care at all, continuing own work. No action taken to at least offer some chairs/meeting room to hold the guests. When enquire about extending stay the day before due to flight delay by typhoon, staff just quoted rack rate and said to book online. First time choosing this and regret it.

6/10

Pleasant

11 Sep 2018

Tomoo

Ok for the price you pay in Hong Kong

10/10

Exceptional

30 Aug 2018

Eric

Take it easy at Ease Access

Hotel Ease Access was a nice hotel with a great staff. We stayed two nights here and didn't have any problems. The staff called a taxi for us very earl you in the morning so we could get to the airport carefree.

Partner

8/10

Excellent

28 Aug 2018

Verified traveler

Nice budget hotel. Walking distance to MTR stations.

Family