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9.4/10Excellent660 Reviews
Cleanliness9.6/10 9.6
Service9.6/10 9.6
Comfort9.4/10 9.4
Condition9.8/10 9.8
Neighborhood10.0/10 10.0
Value9.0/10 9.0
Amenities9.2/10 9.2
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About New Point Madrid
New Point Madrid offers Wi-Fi internet connection in communal areas. Guests can enjoy the convenience of 24-hour reception.
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With a stay at New Point Madrid Opera, you'll be centrally located in Madrid, within a 5-minute walk of Plaza Mayor and Puerta del Sol. This aparthotel is 0.3 mi (0.6 km) from Gran Via and 0.4 mi (0.6 km) from Royal Palace of Madrid.
Make yourself at home in one of the 34 individually furnished guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Complimentary wireless internet access keeps you connected, and flat-screen televisions are provided for your entertainment. Conveniences include phones, as well as safes and microwaves.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours).
Popular amenities
Free WiFi
Parking available
Airport transfers
Concierge
Non-smoking
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No alcohol allowed onsite
Events/parties not allowed
Professional property host/manager
Pets not allowed
Cleaning and safety
Sanitization
Property uses a professional cleaning service
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- Up to 5 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- Alcohol is not permitted at this property.
- The property is professionally cleaned.
- Contactless check-out is available.
-
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
- This property accepts credit cards, debit cards, and cash
- Onsite parties or group events are strictly prohibited
- Long-term renters welcome
- Host has indicated there is a carbon monoxide detector on the property
- Host has indicated there is a smoke detector on the property
- Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property is professionally cleaned
- Property Registration Number H-AM-1363
-
Minimal age
18
-
Optional fees
- Airport shuttle fee: EUR 30 per vehicle (maximum occupancy 4)
- Nearby parking fee: EUR 35 per day(984 ft away; open 24 hours)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
German
Portuguese
English
Italian
French
Spanish
Nearby attractions
Plaza Mayor
0.2 km / 0.1 mi
San Miguel Market
0.2 km / 0.1 mi
Royal Theatre
0.3 km / 0.2 mi
Puerta del Sol
0.3 km / 0.2 mi
Plaza de Oriente
0.3 km / 0.2 mi
Plaza de la Villa
0.4 km / 0.2 mi
Plaza de Callao
0.4 km / 0.2 mi
Preciados Street
0.4 km / 0.3 mi
City Hall
0.4 km / 0.3 mi
El Oso y el Madrono
0.4 km / 0.3 mi
Teatro La Strada Gran Via
0.5 km / 0.3 mi
Calle de Alcalá
0.5 km / 0.3 mi
Gran Via
0.6 km / 0.3 mi
Royal Palace of Madrid
0.6 km / 0.4 mi
Lope de Vega Theatre
0.6 km / 0.4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- hotel
- 24-hour reception
- Wi-fi
- Laundry service
- Multilingual staff
- Lift access
- Garden
- Terrace
- Concierge
- Luggage room
- Non-smoking establishment
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about New Point Madrid
100
reviews shown
Samantha
The hotel room itself was great but the hotel staff was not friendly or accommodating. We asked for an extra key to our room and were berated and threatened that if we lost it there would be a major fine….i travel for a living and have never been told this before…
I also think there is a major security issue with the hotel not having any phones in the guest rooms—what are guests supposed to do if they need help or emergency services?
The last issue was that of the dishes in the kitchen—there is a sign stating that dish cleaning is not included in the price of the room….this leaves me to believe that guests are “cleaning” them prior to leaving with no other sanitation taking place. Because of this, we washed every dish that we used prior to using it and then rewatched after usage…definitely not ideal and not something anyone wants to do on their vacation. Increase the price of the reservation to include this service…
I also think there is a major security issue with the hotel not having any phones in the guest rooms—what are guests supposed to do if they need help or emergency services?
The last issue was that of the dishes in the kitchen—there is a sign stating that dish cleaning is not included in the price of the room….this leaves me to believe that guests are “cleaning” them prior to leaving with no other sanitation taking place. Because of this, we washed every dish that we used prior to using it and then rewatched after usage…definitely not ideal and not something anyone wants to do on their vacation. Increase the price of the reservation to include this service…
Nadya
Kitchen was functionally equipped with pots, pans, full sized fridge & freezer. Helpful full time reception desk.
Excellent location. Many attractions, grocery, restaurants and shopping nearby. Mini-muffins (morning), water and coffee in lobby.
Unit is functional - no fluff. Great as a base to get out see things and make a meal.
Access to laundry facilities (soap incl): 5€.
Downs: charging for luggage storage over 1 bag. First time I have encountered a fee for hotel baggage storage.
Excellent location. Many attractions, grocery, restaurants and shopping nearby. Mini-muffins (morning), water and coffee in lobby.
Unit is functional - no fluff. Great as a base to get out see things and make a meal.
Access to laundry facilities (soap incl): 5€.
Downs: charging for luggage storage over 1 bag. First time I have encountered a fee for hotel baggage storage.
Leonardo
Buena ubicación, apartamentos confortables.
Omar
La ubicación muy buena, nos encantó todo!
Jade
You could not request new towels more than twice, we were there for 6 days and with the humidity, everyone needed showers daily. It advertises toiletries provided but 1 toothbrush with toothpaste, 1 comb and 3 packets of shampoo were what was provided for our family of 3. When we inquired about a pillow for the pull out bed for my son, we were told to use the couch pillows. Laundry service is only available to use 11am-8pm so that was a bust. It advertises 1 room cleaning per stay no matter the length of your stay. We requested a room cleaning and they said they’d be by in the morning. We came back at 2pm, rooms weren’t cleaned and we were exhausted so we took a nap. We got up and requested our room be cleaned, they said they’d came during our nap and we missed our chance. On top of all this, beds are very firm, walls are thin and night life goes until 3-4 in the morning close enough where you can hear it. The staff was unaccommodating in any way and at times borderline rude. On the plus side, there was a fridge, kitchenette, and air conditioning.
Joelle
The location is so good.
Elizabeth
Great place!!
LUIS
It is a good hotel
It is close to sol station
Excellent staff
It is close to sol station
Excellent staff
Audymar
Muy céntrico, excelente servicio.
Breeana
Check in was smooth and the reception team was very friendly and helpful. Room was small but had everything we needed. Sofa bed isn’t a pull out, but a trundle and the bottom mattress isn’t very comfortable, but was ok for a night. Very cute little patio right off the room!
ANA ISABEL
Céntrica, lindo apartamento, todo excelente
Eliza
The property was in a very good location. Unfortunately, they did not offer any kind of benefits, like extra coffee pods, extra towels or pillows or daily room cleaning (once during our stay). It was an OK stay for an OK price. The only thing that made it stand out was the central location.
ANDRES
Pequeño la sala con el sillón cama, rodo lo demás bien
Monica
Beautiful building and Clean apartment in excellent location !
Sophia Sabrina
When we first checked in, I wasn’t sure I’d enjoy the room. I think it could do with more relaxing lighting, but other than that, we loved our stay. The staff were all incredibly helpful and friendly, the kitchenette was so useful, beds were comfy, and the bathroom was clean. The fresh coffee in the lobby was delicious. The location is very good. I’m picky about cleanliness of hotels, and felt very comfortable at New Point. Also, the room was surprisingly sound proofed from the outside noise once the window was closed.
Sergio
clean
Alvin Ray
Great location.
norman
Property walking distance to the plaza and lots of restaurants. Will definitely stay here again
Maude
Great location and helpful front desk staff.
rodolfo
Exelente
shaban
The hotel was responsive. When you first walk in, the small lobby is nice. However, once you get to the room, you start to notice how incredibly tiny the room is. Can barely walk around the bed in the room, the living space is hardly a sitting area wirh a small table. The TV is so outdated its not even a smart TV. Thats not even the real issue. Bathroom door was broken, sink was clogged, paint on walls was cracked, bed was so uncomfortable, it was like sleeping on rocks. We couldnt wait to leave. This place is a 2 star hotel on its best day. Definitely not for a small family. Maybe young couple.
Liang
Everything was good.
Luciana
Great location, friendly staff
Ana
Staff was super friendly and helpful. Beds were comfortable for the 3 of us. A plus was the orange juice in the morning and the wine in the evening. Super close to main attractions. It might not look as safe as it is but after a few mins we felt comfortable to walk around until midnight.
Nora
I love staying here… the staff, the cleanliness, the location, the layout. The customer service was all excellent.
Amitabh
Perfect location with everything within walking distance. Spacious rooms, spotless bathrooms, and a well-equipped kitchen. I loved the morning coffee and cookies.
paul
We had a. Amazing stay ,room was clean and comfortable. Staff were super helpful. Location was amazing. Would definitely stay again..very happy.
Especially appreciated the complimentary morning tea and coffee, very nice touch..
Especially appreciated the complimentary morning tea and coffee, very nice touch..
Noman R.
Excellent location and very clean property. We really enjoyed our stay there. One recommendation is to have USB and C3 ports available for charging. It is an absolute necessity to have these ports available for charging electronics.
Arman
Great location .
Yvonne
The listing matched reality and the location was absolutely perfect and central.
Gilda
Great location close to shopping, food, and markets, and within 20-30 minutes walk to museums.
Florencia
Elena from reception excellent! Very friendly and helpful!
Christine May
Air con doesn't work. Told to open balcony door, building work next door so constant noise. Room 1E above emergency exit which people use rather than proper exit, door only closes if slammed. Lift doors faulty right outside door to 1E more nise
Ana Maria
Perfect accommodation and great location. Will go again when in Madrid
Jeffrey
Fabulous 2 bedroom 2 bath apartment/hotel in a wonderful location. The apartment had all the conveniences of home with a washer, cooktop and oven. It was clean, comfortable and with a little grocery shop felt just like home so we could cook a meal inside if we didnt want to go out. The staff is so nice and extremely helpful. Also nice to enjoy a muffin and coffee in the morning and a compimentary glass of wine in the evening - excellent stay.
Monserrath
Very convenient to get around!
Helen
It is very well located. Walking distance to many nice restaurants and sightseeing
Carolina
La habitación es súper cómoda con todo lo necesario. La ubicación del hotel es excelente, cerca de todo. El personal muy amable.
Peter
The apartment was modern and clean. The bedroom was very nice. The kitchenette was a very nice amenity. The one big disappointment is that there are no paper products. I understand if you want to be green/ecological and not provide paper towels, but I would like some tissues for blowing my nose, or some napkins for wiping my mouth while having some snacks. Overall very comfortable. The staff was very friendly and nice.
Maria
Room is fine. The photo of the room included a couch which we could have used. Some of the walls are a bit worse for wear
Robert
Room was very clean and modern, staff were excellent and the location was ideal
Nestor
Perfect
Calla
Great neighborhood, comfortable room, wonderful staff!
Zhihong
Nice stay
Clean and good furniture. Very close the city center
Clean and good furniture. Very close the city center
EDUARDO
It was great in all the ways: staft, location, Rooms, bates, etc. 100% recomdable for a vacation in Madrid. Thanks
Carolina
Great location. Great service/ver clean. This is my second time staying.
THERESA
Clean room and friendly staff
MANUEL
Excelent location in the Center of the City, with many óptions
Gloria
The property is in great location, clean and receptionists very attentive.
Georgeta
Everything was excelent. The receptionist very well trained. We filled like home. Very friendly. All the service was exelent. We recomand this hotel. Very easy to acces the public transportation. Very close to the important turism attraction, you can walk.
Jessica
Good location, nice staff. Appreciate that they stored our luggage before check in.
Manal
It’s nice, clean and nearby restaurants and shopping. The staff are so nice and helpful.
allan
Great location.
Great accommodation in a great location. Clean, modern and spacious. Friendly staff always welcoming you with a smile.
Naresh
Centrally located, fantastic spot for dining, shopping and culture. Close to the Royal Palace.
Rahul
Great location. In the midst of Madrid’s historic district. Countless dining options with Mercado San Miguel a short walk away. Buzzing night life. Loved our apartment in the hotel. Small yet very functional. Enjoyed my morning run from the hotel through the compounds of Royal Palace of Madrid to the Temple of Debod and beyond! Very friendly staff.
Nwanne
Wonderful experience, staff are superb, I would recommend New Point Madrid Opera.
Kourosh
Amazing location and very friendly and helpful staff. We switched rooms mid-stay and it was very easy to arrange. The ride back to the airport was also booked with ease. And the location for the property is unbearable.
MARIA
This hotel is close to everything you want to visit around Madrid Centro. Surrounded by variety of restaurants, fast foods, including local food.
Sabrina Amber Taylor
Great location. Balcony very small but great to have. Staff was extremely helpful. Room was clean and spacious.
MAURICIO
Hotel muy limpio,
Con excelente ubicación y muy amables y atentos
Con excelente ubicación y muy amables y atentos
Legna
Our stay at New Point Madrid Opera was absolutely amazing! The location couldn’t have been better—right in the heart of Madrid, with easy access to everything from restaurants and shops to historic sites and public transportation.
The service was top-notch. Every staff member we interacted with was friendly, professional, and eager to help with anything we needed. Check-in was smooth and efficient, and we felt welcomed from the moment we arrived.
The room itself exceeded our expectations—spacious, spotless, and beautifully maintained. It was modern, well-equipped, and incredibly comfortable. We had plenty of room to relax after long days of exploring the city.
Everything about our experience here was perfect. I would absolutely stay at New Point Madrid Opera again and highly recommend it to anyone visiting Madrid!
The service was top-notch. Every staff member we interacted with was friendly, professional, and eager to help with anything we needed. Check-in was smooth and efficient, and we felt welcomed from the moment we arrived.
The room itself exceeded our expectations—spacious, spotless, and beautifully maintained. It was modern, well-equipped, and incredibly comfortable. We had plenty of room to relax after long days of exploring the city.
Everything about our experience here was perfect. I would absolutely stay at New Point Madrid Opera again and highly recommend it to anyone visiting Madrid!
Ivan
100 🌟
Courtney
Great property. Great staff who were very helpful. Perfect location. Many places walkable. I loved my stay and will stay again here.
Allison
Great hotel in great location
Great hotel in a very central location close to the Metro
Staff very helpful; Comfortable beds; lovely roof terrace - shade was welcomed as it was very hot!! Complimentary glass of wine in the evening was a lovely touch!
Staff very helpful; Comfortable beds; lovely roof terrace - shade was welcomed as it was very hot!! Complimentary glass of wine in the evening was a lovely touch!
Wing
great location and friendly staff.
Julie
Great location for walking and near the Metro for getting to the Prado and other can’t miss sites.
Rodolfo
Nice location
Nice comfortable room with appliances and excellent location
Glenn
We arrived very late but that was not a problem because there is 24hr Front Desk Manager who was very helpful. We only stayed one night and this hotel property was perfect for what we needed. All staff and management at the front reception were polite and extremely helpful with any requests eg booking multiple taxis during our stay. Muchos gracias 🙏
Santa
Everything was very good place 👏👍
Alay
Very welcoming reception, very accommodating - twice we left our keys locked in the apartment and the gentlemen at the reception were helpful. Very safe; most conveniently located. Don’t miss breakfast at La Dolce Vita. Most comfortable beds - my back pain was no where to be felt. Very clean.
Renée
Earplugs needed
The place is really nice and well located, the only issue is the noise from other rooms. We would wake up in the middle of the night with a door slapping or voices or laughs, which probably says the walls are not really sound prove. If you are a light sleeper bring some earplugs for sure. Other than that we really enjoyed our stay
Sachin
Excellent location in the city center with most attractions within walking distance. Metro stations are at short walking distances. Several restaurants and shops are in close vicinity. Apartment was spacious by Madrid standards. Quiet clean rooms, comfortable beds and all needed amenities in the apartment. Courteous and friendly staff on premises.
Jorge
The hotel is in a prime location close to everything downtown, a bit beat up but very convenient for tourism and sightseeing
Sachin
Excellent location in the heart of city center, comfortable suite with spacious quiet rooms, cozy beds and amenities. Complimentary muffins/tea/coffee in the lobby is a bonus. Very highly recommended for any tourist visiting Madrid.
Verified traveler
cramped and noisy
there seems to be a disconnect with all the wonderful reviews and our experience. location was good, customer service was decent but the 2 bedroom unit we got was
very cramped. Also there is a very noisy construction immediately beside/below? the property.
very cramped. Also there is a very noisy construction immediately beside/below? the property.
Hortensia
Great location, helpful, friendly staff.
Duncan
Very modern clean rooms. It was nice to have the mini kitchen. The front seating area with the pullout bed was a bit small if you have someone sleeping there (you can’t sit there
Hortensia
Excellent reception. Every single person was helpful, knowledgeable, corteous, pleasant. The hotel is tastefully decorated. Absolutely clean.
Tomomi
The location is super nice, few minutes from every thing including SOL station.
Easy to get Atocha or Moncloa station.
Staff at the desk all speak very clear English, very friendly, helpful and knowledgeable.
There is terrace on 4th floor, we could smoke.
Easy to get Atocha or Moncloa station.
Staff at the desk all speak very clear English, very friendly, helpful and knowledgeable.
There is terrace on 4th floor, we could smoke.
Marcelino
Estadia Inmejorable
Bonito y centrico Hotel con atenciones inmejorables
Maria
Excelente ubicación, muy cerca de las zonas más turisticas de Madrid. El personal fue muy amable. El costo un poco alto, pero tal vez por la fecha. Muy seguro y con atención 24 horas. Suficiente espacio para hasta 5 personas. Lo recomiendo 100%.
Lei
Absolutely wonderful staff! Very accommodating and easy to communicate. Excellent customer service as well! The area was quiet and very close to the popular landmarks! 10/10 recommend :)
Anne Randall
Helpful and friendly staff who went out of their way to make our stay wonderful
Awni
Great hotel, room is great and spacious. Excellent location.
Staff is very friendly and helpful
Greatly recommended!
Staff is very friendly and helpful
Greatly recommended!
Tae
It was a little noisy the first night but overall, nice location and very clean.
Nicole
Excellent location on a quiet street but close to everything! Suite with kitchen was perfect for our week long stay.
Tae
Great central location and very clean. We would stay here again for sure.
Carol
This is an apartment suit with 24 hour front desk service staff. It is located near the Sol in city center. It is really a nice apartment in the city center for a good price. It has everything you need for a short stay in an apartment with family . The small kitchen has stove, oven and microwave, plates etc. We enjoyed our stay here.
Emily
Great location!
Wonderful location. Clean, comfortable and very warm and helpful staff.
Kristen
Very helpful, friendly staff. Great location! Room was very clean and spacious.
Mathieu Leo
great location .Easy to \"walk\" many interesting sites.
connected to local action(s)
connected to local action(s)
Polly
Nice to have coffee and tea in the lobby. We have been travelling to Portugal and Spain during this trip and this was the first hotel that offers coffee, tea, hot water. They also have mini muffin in the morning and wine in the evening, a nice touch.
alka
Clean nice apartment hotel close to a lot of major attractions with attentive staff!
Brenda
Localización es excelente. Muy cerca caminando de Puerta del Sol, la Gran Vía y otros sitios de interés. La habitación es práctica y moderna, pero definitivamente incómoda para 4 adultos. Funciona, pero para caminar estando todos es incómodo. Los empleados son muy amables y siempre están dispuestos ayudar. Un poco de ruido cuando limpiaban otras habitaciones y movían muebles, pero tolerable. No se escucha nada de la calle. Definitivamente lo recomendaría y reservaría nuevamente, pero escogería una habitación más grande si vamos 4 adultos.
Mai
Great location!!!! Good customer service
alka
Clean, friendly, well situated for all attractions; grocery nearby
Verified traveler
Fantastic stay in a fantastic location
We're a family of three visiting over Christmas and had a lovely time visiting the compact heart of Madrid while based here. Our 4th floor apartment was spotless and quiet. Take a few steps out the door and be in the middle of the top tourist attractions.
Verified traveler
Friendly receiption, good service!
Sharon
Great apartment in a great location.
Lovely clean, modern studio apartment. Very close to shops, restaurants, bars ,landmarks & Metro a short walk away. Reception staff very friendly & helpful. Only negatives are its on a street with a couple of bars & people outside the bar make a lot of noise in to the early hours. Balcony doors are old & don't seal properly so unable to block out noise.
Location & surroundings
New Point Madrid
Calle Montera 43 2 C, Madrid, Spain
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New Point Madrid
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