The Garden Suites

10/10

Exceptional

16 Jun 2026

isoruma

Me encantó ,fui con mis niños y mi esposo y lo amamos muy limpio y amplio perfecto para una familia

10/10

Exceptional

02 Jun 2026

Gokhan

Stayed here for 2 nights and honestly if I come back to Madrid, I'd stay here again without even looking anywhere else.

The location is probably the best part. You're literally close to everything. We walked almost everywhere and never felt like we were far from anything we wanted to see or do.

When we arrived, they had told us the apartment was ready, but the cleaning lady was still finishing up and mopping. Not a huge deal though because the apartment was very clean once she was done.

Customer service was great. They were super responsive on WhatsApp and helped us with every little thing we needed. The safe wasn't working when we got there, and they came and replaced it right away.

The area felt very safe, and overall we had a really comfortable stay. Would 100% stay here again.

Family_with_children

10/10

Exceptional

21 Apr 2026

Angel Lilly

Great location but can be very noisy especially at the weekend. Clean and spacious room, lovely place.

Family

10/10

Exceptional

28 Dec 2025

Alexandra

Excelente ubicación servicio apto espacioso tal cual como se anuncia my bien
Seguro volveré con la familia

10/10

Exceptional

29 Sep 2025

Andrea

Very clean and spacious. Close to many restaurants and landmarks.

10/10

Exceptional

25 Jun 2025

Bart

Convenient location, easy access, spacious appartment with cooking facilites etc.

Leisure Self

8/10

Excellent

20 Jun 2025

Nazila

Located in nice area, however is noisy at night

Leisure Family_with_children

6/10

Pleasant

13 Jun 2025

Abolfazl

The property is a good space and the décor is modern. It is very central and mins from metro and shops.

However, it has not been maintained very well. The bed needs to be changed; it has been used too often. The towels are ripped, so is the bed sheet. Shower faucets don’t have a cover and one is missing a bolt. The lights by the bed missing glass covers. Most importantly the refrigerator doesn’t work. The property manager said no one complained before! Basically, you can’t keep any food in the house. In addition, the information folder for the apartment is empty! I had to call the property manager to figure out what the check out process is.

The description on Expedia is not accurate. There is no daily house keeping, which is kind of understandable for an apartment building; but there are no vacuum or a good broom to clean the floor.

The owner either started to use a new property manger (which doesn’t know how to communicate effectively with tourists), or decided to only provide the minimum amenities possible.

This was the worse experience we had in an apartment and we do travel multiple times each year. Do not recommend the place in the current shape.

Leisure Partner

4/10

Poor

07 May 2025

Roberto

There is not a lobby or someone to help you when you get there. No place to leave your luggage if you have to wait for the check in. Hot water wasn't working. So you can't take a shower in that hotel. You call the \"person in charge\" and no answer. The worst experience!!

Business Family

2/10

Poor

12 Nov 2024

gloria

I was so disappointed about his place because it is a beautiful property with a perfect location however it was so Dirty and the upstairs bathroom was clogged and we couldn’t use it. I informed the housekeeper and she didn’t seem concerned.
Also the ac units all leaked and my daughter had her purse on a ledge and the ac leaked all the way down the wall to the point the purse and her passport were damaged. Again it’s a shame because if maintained properly it would have been a different experience.

Leisure Family

2/10

Poor

13 Sep 2024

Verified traveler

The most noisy place I’ve been to.

Friends_and_family Family

10/10

Exceptional

27 Aug 2024

Jignesh

We enjoyed our stay at Garden Suites. It was right in the midst of a city. Very lively area. Suite was spacious, big, nice and clean.

Leisure Family_with_children

10/10

Exceptional

24 Aug 2024

Kim Van

The apartment was comfortable and clean.

10/10

Exceptional

02 Aug 2024

Yu

Very good facility located at the heart of the city. Lots of restaurants and bars downstairs, as well as a grocery store. Very closed to metra and train station as well. We really enjoyed our stay and would come back when visiting Madrid in the future.

Leisure Family

8/10

Excellent

20 Jul 2024

Suzanne

Great location but did not allow early access. Shade for window had been broken and not repaired

Leisure Friends

4/10

Poor

02 Jul 2024

Claudia

Orbitz sent me an email on behalf of the property saying they would keep my luggage before the check in time and when I arrived to the suites they told me they don’t store luggage. The suites don’t comply with the offer made during reservation.
The bathroom wall leaks and the corridor gets flooded.

Leisure Family

2/10

Poor

28 Jun 2024

Greys

We contact to the property for inquiries and never get back any info, the AC was horrible, it was liking water all the time, and never get the room cooling. No attention at welcome, they just give you the keys and that’s it. Also no one say that we have to leave deposit.
The water at the showers is poor, i did not recommend this

2/10

Poor

26 Jun 2024

Susan

At first glance the apartment looks lovely. However, many things do not work--lights are burned out or broken, doors won't close, the shower works inconsistently. Also, we found ants both downstairs and upstairs. Requests for help/items were ignored. While centrally located, the area immediately surrounding the apartments is extremely loud, especially on the weekends. Shouting and noise goes on until 3 or 4 in the morning. But beyond all this there is one primary reason why we gave this property just one star. But under Expedia's rules we are not allowed to tell you what it is . . .Travellers beware.

Leisure Family

2/10

Poor

24 Jun 2024

Johannah

The apartment had many things that did not work: doors did not close properly, lights burned out or were not working etc. Management was non-responsive to requests and dishonest. Ants were in the apartment. It was extremely NOISY at night (well into the early morning hours).

Leisure Family

8/10

Excellent

17 Jun 2024

Natallia

Nice and spacious apartment, but the area is too noisy! Also, there was some confusion with check-in

Leisure Family

10/10

Exceptional

11 Jun 2024

Jason

Modern apartment in central Madrid

A great comfortable, modern and spacious apartment with well equipped kitchen. Located very centrally near Gran Via and Sol.

Friends_and_family Friends

10/10

Exceptional

07 Jun 2024

Angel

The ladies I talked were very helpful.

8/10

Excellent

05 Jun 2024

Julio

Good spot and very confortable room.

Leisure Family

6/10

Pleasant

30 May 2024

Lauren

Spray for ants in the upstairs bathroom and switch the glass stairs for something safer. Provide guests with earplugs.
Other than that, well decorated and great location.

8/10

Excellent

26 May 2024

Gabrielle

The rooms here are absolutely amazing. The layout of the rooms along with decor feels very luxury. It was also very clean, 10/10 on that front.

My issue is with the noise from the street. You are in the middle of a shopping and dining square and it is quite noisy. I thought it would quiet down after midnight when restaurants close, but all through the early morning it was noisy with passersby, restaurants packing equipment etc. Very hard to get a good night’s rest considering.

Leisure Self

8/10

Excellent

24 May 2024

Shakira

If you do not mind outside noise, then you will be pleased. Easy access to restaurants and shopping. Air conditioning not cold enough. Property could be cleaner. Smelled like damp clothes.

Leisure Family

10/10

Exceptional

11 May 2024

Anya

We loved our stay here, the location is excellent! And the room was neat, we already shared the info with close friends and family and we hope to be back soon! We will def stay here again.

Leisure Family_with_children

8/10

Excellent

05 May 2024

Eduardo

This property is all about location, we enjoyed being on the center of Madrid, we were able to go to so many destinations walking, and then return to our apartment to rest a little bit in the afternoon and then continue the exploring later afternoon and night. It is in the center of a big city so you will hear city noises. Also, they should improve their internet service and the apartment needs some LTC. However, you have a washing machine available that fitted well with our luggage plan, and again, the location is PRIME, it also has a super easy access to metro.

Leisure Family_with_children

4/10

Poor

26 Apr 2024

Noris

The Noisy Garden

The location was convenient and very central. The room was very modern and clean and the view from the room was also nice. The biggest problem was the noise. The room was very noisy and loud from the people outside. It seemed like the windows were made of paper or plastic film since they did not dampen the voices from outside whatsoever. The other problem was they could not provide me with a receipt at checkout for whatever reason. Strange. The total the clerk wrote for me on a piece of a brochure was much less than what I was charged by my credit card. The hotel is very nice looking from the outside as well.

Friends_and_family Friends

10/10

Exceptional

23 Apr 2024

Daniel

Great location

After a slight challenge in finding the place, our stay was great. The location is really good because it's basically walking distance to everything in central Madrid. You're steps away from Gran Via and Puerta del Sol. It's also very comfortable due to the size of the unit compared to hotels.

Partner

4/10

Poor

12 Apr 2024

Joseph

Don’t stay if you care about sleep!

Don’t stay here if your plan is to sleep. The rooms are really nice, but the check in process is way overdrawn (it’s ‘online’ but takes 3x as long as the place I stayed in the next day)…but the noise is absolutely mad. It’s basically like sleeping in the street - but arguably worse. We both tried to wear noise cancelling headphones (which aren’t designed to wear in bed) and it still didn’t block the noise out. You can’t blame a hotel in a city centre for people being loud on the street - but advertise it fairly and insulate the rooms is a bare minimum expectation! We have stayed in city centre hotels in dozens of cities and this is by far the loudest. Next time, I’ll book a nightclub.

Partner

8/10

Excellent

24 Mar 2024

joe

Excellent location, nice room, very loud and noisy at night

Leisure Family

4/10

Poor

13 Mar 2024

Jeeeun

1. Communication Issues: There were significant communication problems with the property manager, Paula. Despite claiming to speak English, she was nearly impossible to understand. Texting her wasn't an option, and other methods of communication seemed futile. When she called me and couldn't understand what I was saying, she became extremely agitated, raising her voice. I didn't travel to engage in arguments or acquire negative emotions; I came to enjoy myself.

2. Noise around the Bar: Exceptionally Loud: On one occasion, I couldn't fall asleep until 4 am in the morning due to the incessant noise from the downstairs bar. The noise was consistently disruptive, and it felt as if the soundproofing was nonexistent, with the glass doors seemingly amplifying every sound.

3. Room: While the furnishings and overall design of the room were minimalist, they were not functional. The water pressure in the shower was weak, sometimes even cold. Additionally, the furniture doors didn't align properly.

4. Cleaning: I put \"do not disturb\" tag on the door for the first night then remove it in hopes of getting fresh towels, the room remained untouched and no fresh towels. No signs of any cleaning efforts. This was highly disappointing.

I would recommend you to stay at a hotel with a receptionist. This property does not accommodate any requests.

Leisure Partner

4/10

Poor

29 Nov 2023

Sanghyun

Pros: Clean, location.
Cons: Sinking mattress. Property is right in front of pub. Too noisy so forget about getting any sleep. Soundproofing is nonexistent. Was at Hotel Montera across the street for 2 nights after this hotel but there, you can’t hear any noise. Now that is what I call soundproofing so property manager saying it’s inevitable is just an excuse.

Leisure Family

10/10

Exceptional

02 Nov 2023

Kristen

We stayed for 1 week & enjoyed our 1st floor Dalia Suite. The exterior is very cute, being covered with foliage. Suite was spacious, had robes slippers, umbrellas (& being late Oct. it did rain a lot). Bed very comfortable. Great location, as you are in the middle of the city with tons of amazing food/beverage/late night options within walking distance. My fiancé and I felt safe walking back late at night, but would not recommend to do it alone. The city is large but Ubers/Bolts were very inexpensive & accessible. Would stay here again!

Leisure Partner

10/10

Exceptional

25 Oct 2023

Marlon

We love our stay. Is close to the center of Madrid. There’s a little of noise in the surroundings but nothing unmanageable.

Leisure Partner

8/10

Excellent

12 Oct 2023

Behtash

Perfect just a little busy area at night.
If you can’t sleep in busy area, don’t go there; otherwise it’s perfect.
Triple glazing required

Leisure Family_with_children

10/10

Exceptional

25 Sep 2023

Marcos

Everything good, only close the window in the night

Leisure Family

8/10

Excellent

23 Sep 2023

Ellen

Loved the apartment but incredibly LOUD at night due to restaurants and foot traffic outside.

Partner

10/10

Exceptional

29 Aug 2023

Peter

Lovely and nicely furnished apartment in a great location. Close to everything and everywhere. Sol Train station & Gran Via nearby. Very modern apartment.

We are a family of 5 and we stayed for 3 nights.

Leisure Family_with_children

8/10

Excellent

11 Aug 2023

Verified traveler

Great apartment hotel on center of Madrid

This is a great apartment hotel in the middle of central Madrid. The property is marketed as an apartment because of its ample space, but with daily housekeeping service it very much feels like a hotel. The only reason for not giving it the highest rating is because of the noise especially on weekends until 5-6 AM. Of course this isn’t the hotel’s fault and with it being in such an amazing location you just have to choose whether it’s worth it for you. At least there is no music blaring, just the sound of pedestrians (and drunk people after a certain time). The other minor issues was ants…we had quite a few of them I think probably driven from the beautiful bushes that line the external windows. In summary, I would definitely stay at this hotel again because of the location close to everything but my wife probably would not.

Friends_and_family Family

10/10

Exceptional

15 May 2023

Louise Claire

Beautiful apartment in perfect spot for sightseeing madrid. Walkung distance to Grand Via, the palace, playa mayor, the opera house and many more places of intetest. Right by the metro and olenty of shops, cafes and restaurants. Highky recommended. All the extras and mire id exoect in an apartment and above tour office who booked our trips and taxi for us. Sofa bed not ideal for 2 people but for 1 it was fine. Super clean.

Leisure Family

10/10

Exceptional

14 May 2023

YIZAN

This place is in the city centre, convenient location. The apartment is clean and big. There is a washing machine and a dryer in the building too. The only thing is shower is not convenient for short people ( too high) . But still highly recommended.

Leisure Partner

10/10

Exceptional

12 May 2023

Ana

Great location, great Staff, excellent cleanliness, outstanding place

Leisure Family

8/10

Excellent

03 May 2023

son

Nice area

Leisure Family

10/10

Exceptional

20 Apr 2023

Frank c

Madrid Spring

Awesome apartment in a great location.

Partner

10/10

Exceptional

10 Apr 2023

Mariangelie

El servicio fue excelente. La localización es increíble, todo accesible y super cerca. El personal muy atento y servicial. Altamente recomendado, de seguro volvemos.

Leisure Family

10/10

Exceptional

30 Mar 2023

Julie

The property is in the heart of the action. Expect noise late at night to the early morning. Several bars and restaurants around the property. It’s a 3-4 minute walk to Gran Via Metro station and 5-6 minute walk to Sol Metro station. There’s an elevator.

Leisure Friends

8/10

Excellent

13 Mar 2023

Gwendolyn

This was in a great central location to the Gran Via and metro stations. Plenty of shopping and food options. Just beware there are bars directly surrounding this properties and it is VERY LOUD until around 4am. Our 5 year old daughter was able to sleep through it but we were woken up multiple times through the night. It’s also a very narrow room and not much space for luggage. But very clean and easy to check in and check out.

Leisure Family

10/10

Exceptional

28 Feb 2023

Karim

Everything was great! Awesome location and Andres at the front desk was very helpful! We will definitely be coming back, thanks for a great Madrid stay!!

Leisure Family

10/10

Exceptional

27 Sep 2022

Lauren

Near everything and in the middle of excitement. Lots of food options and easy to get to a number of metro stations. The hotel is maxing, a little apartment. You can pick up groceries and cook if you wanted and has a lot of toiletries to use. One of the best places I’ve stayed in a long time

Leisure Partner

10/10

Exceptional

22 Sep 2022

Nelson

Clean and neat!!!

Leisure Family

8/10

Excellent

16 Jul 2022

Gabriela

Excellent property! Just too noisy in the streets outside

Leisure Family

10/10

Exceptional

22 Jun 2022

David

This property is set in the centre of Madrid, a short walk from Gran Via Metro stop.

The apartment was clean and modern. Building has lift access. Blackout remote window blinds were great. Good quality towels and use of bathrobes too.

There was a shared roof terrace and washer/dryer facilities; brilliant for those who wish to pack lite.

Grocery store nearby, and main shopping centre walkable.

Due to its central location there was some audible late night noise from outside, but this did not bother us.

Keys are collected from Tours shop on ground floor below property; they kindly keep luggage prior to check-in and after check out if needed.

We would happily return again.

Leisure Family

10/10

Exceptional

06 Jun 2022

Melissa

Incredible view from the terrace and fantastic amenities including laundry services and remote controlled temperature control and blind rollers. Location is central to all the local activity but the room is well sound-proofed so you can fall asleep soundly before the crowds disperse. Would definitely return for a stay!

Leisure Partner

10/10

Exceptional

15 May 2022

Madeleine

This place was very spacious. It sat above a hub of shops and restaurants so you could go right outside to get what you wanted. Easy walk to metro. The price was great. I do wish they had cream for the coffee and a bit more coffee because shops do not open very early. Lots of toiletries available. I would stay here again!

Leisure Family

10/10

Exceptional

27 Dec 2019

Jorge

Very nice

Very nice modern apartment, one of my favorite apartments.

Friends_and_family Family

8/10

Excellent

27 Dec 2019

MacMota

This hotel is in an excellent location. The check in was located in a travel agency on the first floor where we bought our tour passes. Carre Four is also on the ground floor which made food shopping easy.

The linens were superior and the towels were extra large and excellent quality. Great for a family of four, but could have fit 6 ppl.

Only one down fall is the noise coming off the street. Extremely loud, and unfortunately there was construction during our stay which caused several power outages on our first night. This was outbid the hotels control. The weird thing is that each time the power came back on all tv’s came on and alarms sounded which was probably not the hotels fault.

Leisure Family

8/10

Excellent

03 Dec 2019

BenCen

This property has so much potential. Clean, great modern interior decorating, close to everything. However, two simple things could improve: 1. considering there is not front desk, at the very least put a simple sign to check-in at the travel company next door (never got an email with check-in instructions, and even worse, the contact phone number on the expedia website is incorrect), 2. SOUND PROOF WINDOWS. This place is in the perfect location in terms of access to everything you want to see in Madrid, however because of this it is extremely loud due to the restaurants down below. The music and chatter went into 7am on Friday and Saturday night. I am a heavy sleeper that can typically sleep through anything, No earplugs could drown the noise from outside.

Leisure Family_with_children

10/10

Exceptional

30 Nov 2019

Antonio

Brand new apartment situated in the most centric Madrid Area steps from Gran vía y Plaza Sol.
The reception is next door and they are open until late at night.
Bed and sitting area super comfortable.
It is not for someone who needs silence to sleep at night as the noise from outside last until late. For me was not problem
It was absolutely perfect.

Partner

6/10

Pleasant

15 Nov 2019

Verified traveler

Excellent location, can't beat that. New property, and upscale decor. Beautiful and spacious. Only two things we were unhappy about were
1) property did not communicate with us on check in details
2) the hot water to the shower wasn't working, hence we couldn't shower.
But they're still very new, and I'm sure they'll fix these issues. They were apologetic about this.

Leisure

10/10

Exceptional

20 Sep 2019

Paul

Stunning Apartment!

Stunning Apartment!!! Great location and very helpful staff. Highly recommended for anyone staying in Madrid. Can't wait to come back and stay here again!

Business

10/10

Exceptional

13 May 2026

Jorge

Buen alojamiento. Super bien ubicado

6/10

Pleasant

11 Apr 2026

Gert

Der manglede glas og porcelæn til 4 personer
Defekte rullegardiner
Defekte lamper
Meget slidt gardin til gaden

Partner

10/10

Exceptional

07 Feb 2026

eduardo

Muy linda y moderna.

Friends_and_family Family

8/10

Excellent

31 Aug 2025

SERGIO E

Excelente ubicación y muy bonito lugar

El departamento está muy lindo , muy cómodo y bien situado , lo único que podría quejarme es que estuvimos dos noches y no hicieron el aseo del departamento

Friends_and_family Family

10/10

Exceptional

03 May 2025

Jose Raul

Está cerca del metro gran vía y del metro puerta del sol

Leisure Self

10/10

Exceptional

07 Oct 2024

Inma

Muy bien situado y perfecto para un fin de semana

Leisure Friends

8/10

Excellent

06 Oct 2024

Ana Dolores

Muy chulo y agradable

El apartamento muy bonito, muy cómodo, muy limpio y muy bien ubicado. Lo único es que hasta la 1:00 de la mañana había un poco de jaleo en la calle, pero se calmó y hemos podido dormir muy bien. Repetiríamos

Friends_and_family Family

10/10

Exceptional

22 Aug 2024

Ernesto

Excelente suite, muy bonita, cómoda y funcional, gran ubicación

Leisure Family

8/10

Excellent

21 Jul 2024

Alejandro

Delicioso el interior y el edificio en excelentes condiciones. Solo mucho el ruido de la noche por la zona que es muy concurrida.

Leisure Family

10/10

Exceptional

27 Jun 2024

Alain

Muy bueno el apartamento

Leisure Family

2/10

Poor

16 May 2024

Jacqueline

UN ROBO TOTAL

NO HAY QUIEN TE RESIBA CUAN LLEGAS EN LA NOCHE, NO HAY UNA RECEPCION Y CUANDO PUDE HACER MI ENTRADA ME PIDIERON UNA TARJETA POR ROBOS O DESPERFECTOS , QUE RETIRARON PORQUE DEJE UNA BOLSA DE BASURA Y LAS CAMAS NO HECHAS, NO ROBAMOS NI ROMPIMOS NADA , YA HICIMOS LA RECLAMACION POR CORREO Y NI ME TOMARON EN CUENTA , APROVECHAN QUE NO REGRESARAS PARA PODER RECLAMAR EL DINERO , LA CANTIDA QUE ME COBRARON FUERON 200 EUROS QUE SE ME HACE UNA CANTIDAD EXCESIBA POR DEJAR SIN LIMPIAR EL LUGAR , ALGO QUE LE CORRESPONDE AL LUGAR PORQUE TE LO MANEJAN COMO UN HOTEL SIENDO QUE NO LO ES. NO REGRESARIA ASU DISQUE HOTEL NUNCA. MUY MALA EXPERIENCIA PAGUE POR 2 NOCHES MAS DE 400 EUROS , UN ROBO.

Friends_and_family Family

6/10

Pleasant

07 Apr 2024

Vera Pauline

Das Hotel und die Lage sind super. Da gibt es überhaupt keine Beanstandung. Das einzige Problem ist die Lautstärke in der Nacht. Es ist unmöglich ein Auge zuzutun. Durch einen Club nebenan ist wirklich die ganze Nacht bis morgens früh ein extrem lauter Geräuschpegel. Ich hätte nicht gedacht das es so extrem ist. Das wäre für mich ein Grund dieses Hotel nicht mehr zu buchen. Sehr schade weil ansonsten nichts zu bemängeln gibt. Die dachterasse ist toll am Abend. Der kleine Supermarkt um die Ecke hat 24 Stunden geöffnet. Das Bett ist sehr bequem.

Leisure Family

10/10

Exceptional

05 Apr 2024

Marcelino

Excelente en todo aspecto

Leisure Family_with_children