Name: Be Mate Gran Vía Suites
Address: Calle Jardines, 11, Madrid, 28013, ES

10/10

Exceptional

31 Jul 2026

maylin

Great location!! Everything was clean, very nice apartment!!

6/10

Pleasant

29 Jul 2026

Jose

Good location but needs improvement, it was too small for family of 4. Needs elevator

10/10

Exceptional

27 Jul 2026

Fernando

Great property, good location, fair price.

6/10

Pleasant

22 Jul 2026

Andres

Cheking y hard to many Requisit

Family

2/10

Poor

20 Jul 2026

Samuel

Absolutely under no circumstances should you ever book this place. It was the worst experience I think I’ve had ever. The “24 Hour Service” did not answer the phone a single time and we had no idea how to check in. After we figured that out it took over AN HOUR. It was the biggest pain to try and figure it out. Spend the extra money and get a hotel where they will treat you like a human and talk to you about your own booking.

Friends

2/10

Poor

01 May 2026

Jayathilaka

There is no one to provide you access to this apartment. There is no elevator so that you have to carry your bags 3-4 floors up. It is not a acceptable place to stay

Self

10/10

Exceptional

27 Mar 2026

Daniel

Very attractive, spacious, well-equipped flat in an excellent location.

Self

8/10

Excellent

15 Oct 2025

Dianne

The location is five stars
The inability to get check in codes before the exact check in time was inconvenient
The apartment was nicely appointed, could do with a kettle as one of the hot plates didn’t work.
The three flights of stairs was not fun with heavy luggage, which I unfortunately missed in the rental listing details
I did find early check in at 10€ per hour a bit rich, that said our apartment wasn’t ready until 3pm anyway
A nice stay but not a fabulous one

Leisure Family

10/10

Exceptional

04 Sep 2025

Khrystyna

Nice and safe

10/10

Exceptional

26 Jun 2025

Sarai

Excellent experience and very confortable.

Leisure Family

8/10

Excellent

22 Jun 2025

Seclinda

Great apartment! Very clean and close to everything. If you have heavy luggage prepare for a workout going up to the apartments. Aside from no elevators the stay was great!

10/10

Exceptional

07 May 2025

Eric

Amazing location

Brilliant apartment right in the centre of Madrid.

Friends_and_family Family

10/10

Exceptional

10 Apr 2025

Kate

Great location. It was close to the main street with lots of shopping stores, as well as another street with lots of dining options. Very walkable to and from. There is a bar down the street but it wasn’t loud or anything while we were in the room. I would suggest lining the sofa bed with a sweater or a mattress topper where the wooden support beam is because you will feel it in your back when sleeping there. Overall, it was a cute apt and comfortable for the four of us.

Leisure Friends

4/10

Poor

31 Mar 2025

bruce

I mostly liked my stay at this apartment, but there was one problem - after checking out, I was notified of a 50 euro charge being added to my bill to cover repair of a piece of paneling that had come off just below the kitchen sink. This piece was noticeably loose during our stay, but I didn't think anything of it. Some re-caulking was obviously required. If Be Mate is in the habit of charging their guests for items that should be part of routine maintenance, then I can't recommend them and probably won't stay with them again.

Leisure Family

10/10

Exceptional

01 Feb 2025

Mariliz

Nos encantó la estadía. Todo súper limpio, organizado y muy bonito. La localización es perfecta. Fácil acceso con las intrusiones detalladas.

Business Family

10/10

Exceptional

24 Jan 2025

Gabriel

Excelente opción céntrica y atención

Business Self

10/10

Exceptional

03 Jan 2025

Gregory

Great view and cute place

Friends_and_family Friends

10/10

Exceptional

05 Nov 2024

Victoria Eugenia

Nos encantó. Ubicación perfecta

Leisure Family

8/10

Excellent

02 Nov 2024

Paula Lesley

Great location - easy walk to Gran Via & Sol metro stations, and 1 hour by metro from the Airport. 20 mins walk to Cathedral & Palacio Real, 30 mins walk to Prado museum. Supermarket at end of road. Apartment is comfortable. 3rd floor with no lift.

Leisure Partner

10/10

Exceptional

19 Oct 2024

Damaso

Awesome!

Leisure Family

10/10

Exceptional

11 Sep 2024

Kate

Great apartment for three of us to stay in. Beds were super comfortable and peaceful for the night. Shopping, dining, and all that central Madrid has to offer is on the door step. The property managers were very responsive and helpful. The checkin process I found rigorous to do for three people on my phone screen but we got there in the end.

Leisure Family

10/10

Exceptional

27 Jul 2024

Candy

Excelente

Leisure

10/10

Exceptional

08 Jul 2024

Marcelo

Great place to stay

Nice apartment close to gran via metro station, it's a comfortable and cozy place to stay, location is awesome and it's a keyless entrance, staff was really friendly and available for any question. The only concern is the stair, three floors with baggage is not easy but it's usual in Madrid

Partner

8/10

Excellent

03 Jul 2024

Elvira

We didn’t have the codes, but once we did it was a good place to stay

Leisure Family

10/10

Exceptional

13 Jun 2024

JENNIFER

Absolutely incredible apartment! The space is super generous and wonderfully stylish. The location is incredible, in the heart of Gran Vie so the perfect hub for finding somewhere to fuel up as well as sightseeing. Above all, the staff are incredible - brilliant pre-arrival information and available through our our stay. We absolutely loved staying there as our home in Madrid and can’t wait to book again! Muchas gracias!

Leisure Partner

6/10

Pleasant

21 May 2024

Carol

Suites Nice but Building sketchy

The suites appeared to be an apartment that was divided in rooms. The suites decor is modern and the inside of the little apt was was clean and nice looking. However, the building where the apt complex is located is sketchy. First off all the main door of the building had graffiti, the building walls looked dirty and the area were it is located looked abandoned. When we entered the building right next to the door, there was a trash bag and later in the evening there where 2 trash carts that you can hit when accessing the entrance. We went for a walk and got late in the night there was no lights in floors 4 to 4 so thankfully we had our phones that we used to lighten the way up the stairs to the suites. Both of the items mentioned above are safety issues that need to be solved. The suites as mentioned above are nice but the management needs to ensure the building is safe to make the whole stay more pleasant.

Friends_and_family Family

10/10

Exceptional

20 May 2024

Juan

great place to stay in Madrid. Walkable distance from the main attractions, shopping places and restaurants.
And the communication with the people that attend us was great.

Leisure Family

8/10

Excellent

05 May 2024

Ashanii

Pros: Looked exactly like the pictures, great communication and good location.

Cons: five floor walkup

Leisure Family

10/10

Exceptional

11 Apr 2024

Jessica

esta muy bien ubicado, muy centrico. lo único malo es que no hay elevador y si son unos cuantos pisos, pero todo muy bien:)

Leisure Friends

8/10

Excellent

23 Aug 2023

Deepika

Central location

This is centrally located in Madrid a few steps from Gran Via and Puerto del Sol.
The property was clean and comfortable. It comes with a. Fully equipped kitchen and they left starter packs for
Condiments and cleaning
Supplies. Just a word of warning there are no elevators and it is a good three storeys up - you get used to it but heads up. Also there is no daily cleaning service and you will get one change of towels for a
Three night stay.
They are readily available for communication via whatsapp

Friends_and_family Family

8/10

Excellent

28 Apr 2023

nando

Great place the only problem is that there is no elevator

Leisure Family

4/10

Poor

29 Nov 2021

Verified traveler

Would not stay again

Small and cute, but very problematic check-in and odd things like you get a coffee maker but no capsules to use it. Lack of reception and multiple codes for everything not ideal.

Business

8/10

Excellent

26 Aug 2021

Antoni

Well located

third floor without lift, bit inside ok

Friends_and_family Family

8/10

Excellent

05 Jan 2020

Antonio

Check-in was easy. The place is difficult to find by ride share, but the location could not be better... One block away from Gran Via, two blocks away from Puerta del Sol, and less than 3 minutes away from 2 different subway stations. Would definitely recommend.

Leisure Family

10/10

Exceptional

18 Aug 2019

Verified traveler

Location can’t be beat. Walking distance to all sights. Property is very modern and clean inside and spacious. Have all the amenities we needed for our 4 nights stay. Even have a laundry room. Which is a bit tricky to use but it’s a plus :) I would recommend this.

4/10

Poor

11 Aug 2019

Verified traveler

The building has not elevator and is a 3rd HIGH floor. The air condition was set to 18 degrees minimum, was hot during mid night.
No one came to speak in person at any time.

Leisure Family_with_children

8/10

Excellent

04 Aug 2026

Sara

Great apartment & very central. Metro and train a couple minutes walk away. Clean and tidy. Some street noise but that’s to be expected as busy area. Would recommend for a couple or two friends sharing. Four people would be way too crowded. We had a great stay!

10/10

Exceptional

03 Aug 2026

Roberto Carlos

muy buena apartamento, moderno, amplio y muy bien situado.
Es un 3º sin ascensor, estaría bien destacarlo a la hora de ir con un carrito de bebe como fue mi caso!
El proceso de check en mi opinión podría ser mas fácil, pero, cuando pedí ayuda me facilitaron rápidamente el proceso.
Repetiría.

10/10

Exceptional

25 Jun 2026

CLAUDIA

Ubicación super centrica, a unos pasos de la Gran Via y de muchos restaurantes y tiendas, la atención que me dieron desde la confirmacion de mi reserva hasta el check out fue de primera, seguro volveré!!!

Friends_and_family Family

4/10

Poor

31 Mar 2026

Carlos

El departamento es muy bonito, muy bien localizado, la atención es excelente. Sin emvargo durante tres noches dormimos con olor a cañería que fue imposible de solucionar.

No importa la mejor atención, si el hospedaje huele mal. Ojala lo puedan solucionar.

Friends_and_family Family

10/10

Exceptional

21 Jan 2026

Adriana

Todo excelente!

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Massimo

Posizione ottima per visitare Madrid!

Leisure Family

10/10

Exceptional

01 Oct 2025

cristiane

SIM!

Friends_and_family Family

10/10

Exceptional

04 Aug 2025

Nail Burak

Güzel konum eşsiz konaklama

Mükemmel konum ve telefonla da olsa çok yardımcı olan personeli vardı. Odamızda aradığımız her şey vardı ve çok konforluydu. Tek olumsuz yan anasörün olmamasıydı sanırım. Herkese önerebileceğim bir yer.

Friends_and_family Family

8/10

Excellent

18 Jun 2025

Mariana

En general la estancia estuvo bien, el hotel está ubicado a minutos de los principales puntos turísticos. La habitación fue de buena tamaño considerando familia de 4, el único punto q no nos gusto, es q no hacen limpieza en la habitación durante la estancia. Las camas y almohadas no son las más cómodas, en general estuvo bien!

Leisure

6/10

Pleasant

13 Apr 2025

KWANG IL

호텔 Access code 받는 과정이 좀 번거로움

Partner

8/10

Excellent

08 Apr 2025

Irma Guadalupe

Muy céntrico, aunque no tiene elevador.
Instalaciones limpias.

Leisure Friends

8/10

Excellent

29 Mar 2025

Solange

Un pied à terre cosy au cœur de Madrid .

Appartement idéalement placé au cœur de Madrid . Accès facile . Je regrette juste l’imprécision du Check in en ligne : il manquait une carte d’identité et les instructions pour entrer n’ont pu se faire qu’une fois ces formalités faites … donc attente sur le trottoir .. c’est au troisième étage sans ascenseur .. il faut le savoir ! En
Revanche un appartement très confortable , bien isolé du bruit de la rue .

Friends_and_family Family

8/10

Excellent

19 Mar 2025

Fabian

The apartment was tidy and we felt comfortable, although is was quite small and a bit noisy. Unfortunately, everything was very impersonal, since it was just self check-in and check-out. So communication was just via a complicated chat. But I guess that's the case when everything is just a business.

Leisure Family_with_children

6/10

Pleasant

07 Mar 2025

Diego

Old building apt in the third floor no elevator!!!!!

Leisure Family