Name: SmartRental Collection Gran Vía Capital
Address: Gran Vía, 14, Madrid, 28013, ES

SmartRental Collection Gran Vía Capital

Madrid · Spain

100 reviews shown

10/10

Exceptional

26 Jul 2026

Yanetsi

Clean room , staff are so friendly, you can walk everywhere

8/10

Excellent

22 Jul 2026

Jasjeet

The hotel is in a great location, right on the Gran Via where you can find lots of restaurants and shops and within walking distance of some of the wonderful sights of Madrid. The staff were great and very helpful, especially in the restaurant at breakfast where there is a continental buffet on offer and you can order hot food, such as eggs and pancakes.

We stayed in a 2 bedroom, 1 bathroom apartment which was very spacious and clean. The only downside was the lack of storage space in the bedrooms, as the two large cupboards with doors we had in the bedrooms were stuffed with duvets and extra pillows, so we could only use the shelf space. We also noticed there was a light in each room which didn't work and in the living room too, as well as the TV in our bedroom - so I think the maintenace just needs a little extra attention. We had a dish washer and washing machine but no cleaning supplies which was a little surprising as we have always been provided with a starter pack in other hotels and airbnbs... so we had to go out and buy these ourselves. Otherwise the rooms were well cleaned every day.

We were really looking forward to using the rooftop pool, but this was very busy and there were limited loungers, so we didn't have anywhere to sit outside of the pool and had to go back to our rooms wet. The pool is also very shallow, so bear in mind you cannot swim in it.

Overall we had a great stay and would still recommend this hotel.

Family_with_children

10/10

Exceptional

19 Jul 2026

Dayanna

Great location and customer service. Team was very responsive to our requests. Loved that the hotel is modernized and has no carpet in the room.

Family_with_children

10/10

Exceptional

19 Jul 2026

LOIS Beth

The property was in a good location to access the some landmarks, shopping, and restaurants. TKO Tacos is around the corner (a 2-minute walk) serving delicious and very reasonably priced tacos!

The staff at the hotel were very professional and welcoming! They always checked in to ensure our comfort and that ourneeds were met. The hotel, rooms, pool and the entire building were all clean and comfortable. Thank you for a wonderful stay!
The Fuller Family!

(We did not try the breakfast)

Family_with_children

10/10

Exceptional

17 Jul 2026

liana

All very good

Family_with_children

10/10

Exceptional

16 Jul 2026

vanessa

Fabulous breakfast
Nice rooftop

10/10

Exceptional

15 Jul 2026

Luz

Very clean and helpful staff. Enjoyed our stay here, it was nice and comfortable.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Ariani Reyes

Very well located and very neat hotel

Family_with_children

10/10

Exceptional

14 Jul 2026

Andrew

The pool I guess wasn’t as low as it could be, so it was only a foot deep or so. That was disappointing. And we had our washer machine leaked a lot of water onto our floor. They did fix the washer machine

Family_with_children

8/10

Excellent

12 Jul 2026

margaret

My only criticism was that the elevator unsteady and slow

Family_with_children

8/10

Excellent

11 Jul 2026

Patricia

Great location, well maintained and restaurant downstairs and on the rooftop with good views on Gran Vía. All you need in room and kitchen. Walkable to all shopping, dining.

Family

10/10

Exceptional

10 Jul 2026

yilen

Upon arrival, check-in was easy and quick. The 2-bedroom suite we stayed in was perfectly sized, and the patio/balcony with the outdoor tub was enjoyable, especially given the extreme temperatures during those days. It was a little difficult to communicate with the receptionist once in our room via the suite's phone. We just went downstairs and were accommodated quickly. Breakfast had a decent collection, and ordering the free extras was a nice touch (something we did not know on our first morning there until the waitress told us after we had already eaten, but not a big deal). The next morning we asked for sunny-side-up eggs and bacon, and all was well and good. Coffee machine 10/10. Bed was comfortable, as was the shower, etc. Very good location with a ton of food options whether you walk left or right, including a ton of pharmacies and a mini quicky-mart. I'd def stay there again and recommend it. We never ate at the rooftop bar, but it seemed nice.

Family_with_children

10/10

Exceptional

03 Jul 2026

Tania

Very nice property and very conveniently located to all the main attractions. Super easy to get a cab for anything further.

Family

8/10

Excellent

03 Jul 2026

Khac Huy

The location of the property was convenient to access shops, restaurants, and major sites. The check in process was quick and efficient. The staff was welcoming. The rooms were spacious to accommodate five people with one pull out sofa with a combined in-room washer/dryer which was convenient (plan for 3-5 hours for a load). Despite having a large unit, the shower area feels like a phone booth with average drainage. It would have been helpful to have the staff provide a quick orientation of the unit especially on how to use/operate the appliances. The lobby seating area was welcome site after a long day of site seeing, but the couches could use some cleaning with visible stains. Over all an enjoyable stay with minor inconveniences.

Family_with_children

10/10

Exceptional

27 Jun 2026

Mariann

Breakfast was great, staff helpful and friendly, room clean

Friends

10/10

Exceptional

27 Jun 2026

Amaury

Excellent servicio

6/10

Pleasant

26 Jun 2026

Yik yin

The shower was awful, it was broke and there was a drainage issue

Friends

10/10

Exceptional

25 Jun 2026

Ana

This hotel felt very elevated and luxurious. We enjoyed the pool overlooking the city. The location was amazing, close to all tour buses and easy access to taxi and other transportation. I would stay here again.

Family_with_children

10/10

Exceptional

25 Jun 2026

Mariapaz

My family and I stayed at SmartRental Madrid for 5 days. It was an excellent experience. The staff was very helpful and courteous. There were 8 of us in all staying in 3 separate rooms. They remembered us at breakfast and the 3 rooms we were in when we ate breakfast together. When I asked the staff for a key to visit my parents and special needs brother in a different room, they did not hesitate to give me a key. I was able to check in on my parents and brother, or help out as needed.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Charmaine

Love the staff, very friendly and helpful. Breakfast was great especially the one off the menu. Rooms were spacious and very clean.

Family_with_children

10/10

Exceptional

22 Jun 2026

Liz

This apartment is so beautiful, very modern and located in the Gran Via of Madrid. You can walk everywhere from this location, close to El Sol, Plaza Mayor, Plaza Cibeles and the train station (La Gran Via) is about 2 blocks away from the apt. Also, it’s close to many restaurants and shopping locations The apartment exceeded my expectations. It’s beautiful with an amazing balcony facing the street and you can go and stand there and feel the atmosphere of the city and the weather. The apt has one tv in the bedroom and another tv in the living room. The kitchen is well equipped and the refrigerator is very spacious. It also has a dishwasher and washing machine. Just i. case if you need to use it. The dining table is so cute and the entire apt has a lot of lighting. The bathroom was really modern as well and super clean. The air conditioner works well. The personal is very friendly and helpful. I felt like i had my own apartment, it’s like a dream, living your best life. I didn’t go the rooftop because i was too tired. They also gifted me a bottle of white wine as a welcome note. I love this apartment and i definitely i will recommend this place❤️
this place, so worth your

Self

10/10

Exceptional

17 Jun 2026

jenelle

Best apartment style hotel!!! All the home comforts with hotel service!! A definite place I looks forward to staying at again!

Friends_and_family Friends

10/10

Exceptional

17 Jun 2026

Rubenia

It was a great place and very convenient. The restaurant staff were rude.

Friends

10/10

Exceptional

17 Jun 2026

Imogen

Amazing place to stay!! Very central! The staff were so lovely and helpful! Would recommend!!

Friends_and_family Friends

10/10

Exceptional

17 Jun 2026

Eduardo

Excellent location at Grand Via and very close to the main highlights!

Family_with_children

10/10

Exceptional

16 Jun 2026

Regena

Staff was excellent. Location was wonderful. Room was clean and housekeeping was always doing a great job cleaning or making sure we got the supplies we needed during our stay. Washing machine was great to be able to wash clothes while there. Rooftop pool is currently at a shallow depth, but still fun. It’s a pool that can be lowered or raised. We enjoyed everything about our stay.

Family_with_children

8/10

Excellent

15 Jun 2026

Evelyn

I paid for a 2 bedroom 2 bathroom suite. I was celebrating my husband's birthday on Friday June 12th. The reception asked what I was celebrating before arriving. My friends decided to take along as well since her birthday was on May 29th. When I arrived there was a piece of cake and balloon for my friend. She ended up with the bigger room since they put the balloon in side the larger suite even though she didn't pay. Then I go to the other room and ther3 is no TV and the bathroom is in the hallway which was not mentioned. No robes to walk back and forth. Then when it was my husband's birthday nothing was done. So I am not sure why it was done for one but not both. She was happy but I was a bit disappointed since nothing was done for the person that we were actually coming to celebrate in Spain. This is also the first time I stay outside of a brand hotel.

Friends

10/10

Exceptional

12 Jun 2026

Sarah

Very helpful staff in a great location. Clean room with plenty of space for a family of 5. Highly recommend.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Regena

Location was excellent. My room had a kitchen and clothes washer. I could do our laundry. The staff was amazing. I would definitely stay there again. The pool can be lowered to be deeper, but it is currently not working to make the depth change. The pool rests at about a foot and a half deep. Still perfect for tanning and cooling off.

Family_with_children

10/10

Exceptional

10 Jun 2026

Carol

Great hotel and great staff. Outstanding location!

Family

10/10

Exceptional

08 Jun 2026

Eugenia Desiree

Es un apartamento completamente equipado

Family_with_children

10/10

Exceptional

03 Jun 2026

David

Very nice and affordable for Madrid. Room to spread out. Walkable to a lot of Madrid. Front desk staff very helpful with recommendations and advice. Pool bar on roof great spot before bedtime.

Friends_and_family Friends

10/10

Exceptional

01 Jun 2026

Daniel

Me parece que la propiedad cumple al 100% con lo ofrecido, lo único que les recomiendo que ya entrando en el calor como ahora y en Madrid que anoche tan tarde, la piscina no la cierren a las 18 si al menos a las 20 porque es uno de los motivos de seleccionar dicho hotel.

Partner

10/10

Exceptional

01 Jun 2026

Rikesh

Clean and tidy in great location

Family_with_children

10/10

Exceptional

30 May 2026

Giselle Jackman

Everything was amazing and the staff super friendly

Family_with_children

10/10

Exceptional

29 May 2026

Meaghan

Very friendly staff, we settled in the room and they brought up a cheese board for us! We ordered a bunch of room service and the food was great.
Most definitely had a beautiful patio, great location and lighting, complete with a jacuzzi!
Very friendly front desk that was well versed in English and helped us out a ton.
We would definitely recommend, whether for business or pleasure.

Friends_and_family Friends

10/10

Exceptional

29 May 2026

Charmaine

Amazing staff and the rooms are always very clean.

Self

10/10

Exceptional

28 May 2026

Missy

Check in was simple. Desk clerk was very nice, friendly, and helpful with us arranging two taxis for early in the morning. 2 bedroom suite had large bedrooms. Bathroom was on the smaller side but fine. Kitchen seemed to have all you would need. Small balcony overlooked the side street. Some noise being next to a popular area but that's the advantage of not having to walk far for restaurants and things. Food was definitely higher priced here than other areas of the city.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Zamantha

Great stay with our kids! It’s a little loud at night but we use a sound machine and it wasn’t a problem. Laundry is in the room but a washer/dryer combo machine and takes about 4 hours. Overall a good stay and would stay again with our family.

Family_with_children

10/10

Exceptional

26 May 2026

Patrick

Very well located

Family_with_children

10/10

Exceptional

23 May 2026

Amanda

The location was phenomenal and the room was well decorated. Nice to have a refrigerator and an extra sitting space. Highly recommend

Family

10/10

Exceptional

18 May 2026

Gunendran

Great location and spacious. Very friendly staff. They don't refill coffe/tea bags, you have to purchase from them. Little surprised with that. Overall we enjoyed the stay.

Family_with_children

8/10

Excellent

18 May 2026

Robert

Helpful reception desk. Good breakfast. Perfect location.

Partner

10/10

Exceptional

11 May 2026

Edwin Lopez

Excelente ubicación,

Family_with_children

8/10

Excellent

11 May 2026

Lee

The room felt like a fabulous little mini apartment. The design is cozy and felt less cookie cutter than a regular hotel room. The location is very convenient and the neighborhood was top notch. The hair dryer did not work - so you’ll need to bring your own.

6/10

Pleasant

08 May 2026

Sergio

Price quality is expensive.

8/10

Excellent

07 May 2026

Cranmore

Great staff, food was good, room was great no complaints!

Family

10/10

Exceptional

07 May 2026

Nagy

Nice Place,
To stay in the city centre on the busy Gran Via. Walking distance to everywhere in central Madrid, as well as having good public transport handy to go anywhere you like.
Great customer service, nice food in their restaurant. We had breakfast and dinner there. Fantastic!
We will come back when we are in Madrid again.

8/10

Excellent

06 May 2026

Kenyi

Very well located

Family_with_children

10/10

Exceptional

02 May 2026

Ana

Everything was excellent

Family

10/10

Exceptional

30 Apr 2026

Clare

Staff were lovely. Particularly Lisa and Omar. Only issue is the €25 deposit for the pool towels. That's a bit steep.
Location great. Otherwise a fantastic stay

Friends_and_family Family

8/10

Excellent

28 Apr 2026

Katie

Great location, nice hotel, pool could have been better managed

Friends_and_family Friends

10/10

Exceptional

27 Apr 2026

Dearbhla

Smart Rental Gran Via 14 perfectly matched our needs for our 3 night stay in Madrid. Centrally located, helpful staff, our kids even availed of the rooftop pool one evening.

Family_with_children

10/10

Exceptional

20 Apr 2026

Lynette

Clean, nice, wash machine in the room, everything was very good. Their service was excellent! I happened to leave some of my closes in the room. They messaged and sent me the picture. That was really nice of them. Even though I was not able to return and pick it up but I do appreciate it that they noticed me and willing to keep for me. The location is excellent as well. Highly recommend!

Family_with_children

10/10

Exceptional

20 Apr 2026

Lucrezia

Fantastic place, in a perfect location, in a great amenities. Super attentive and fun staff, awesome breakfast buffet, highly recommend!

10/10

Exceptional

18 Apr 2026

Aminata

Very family friendly and solo traveling friendly. The staff there are great and its the best of both worlds since the rooms are apartment style but there is a full body of people downstairs for check in and service.

Business Self

10/10

Exceptional

17 Apr 2026

IRENE TABIOS

Location is great. We liked that the immediate area is not as busy compared to the other end of Gran Via. Good selection of restaurants w

10/10

Exceptional

17 Apr 2026

Cynthia

Our stay at SmartRental Gran Via Capital was absolutely wonderful, especially traveling as a mom with three teenage daughters in a foreign country for the first time. The layout and vibe were perfect for us.
The highlight was definitely the friendly staff. We were welcomed by Lisa at the front desk, and she was truly terrific! She immediately set us up for success by writing down options to get coffee and remained incredibly helpful throughout our entire trip. Every staff member we encountered was just as kind.
The location is unbeatable. It is extremely walkable to all the major tourist sites and museums, and the Metro is right there if you need it. It’s also conveniently close to the airport, making arrival and departure a breeze.
We loved the beautiful pool and terrace area. It’s a stunning spot to eat, though we did find it wasn't particularly well-staffed during our dinner on Thursday night. On the plus side, Catorce downstairs was very nice and a great convenient option for dining.
Overall, a fantastic experience in the heart of Madrid. We would definitely stay here again!

Family

6/10

Pleasant

14 Apr 2026

Marlen

I did not use the kitchen but the room are very small

Family_with_children

8/10

Excellent

13 Apr 2026

THOMAS

Everything we very nice.

Family

8/10

Excellent

11 Apr 2026

Sierra

Travel hotel in a great central location. We had an issue with the pull out couch and staff went above and beyond to remedy it for us. Staff is great. We ended up moving rooms and the difference between them was significant. Shower was acceptable but in no way luxurious (a tp holder would be great). Lights on electronics in kitchenette made it hard to sleep. Linens were lovely. Breakfast is very good! Location is excellent.

Friends_and_family Family

8/10

Excellent

08 Apr 2026

Mazin

Everything was great, staff were great, clean rooms, nice reception area and lobby. The only thing was that the apartment was very small, good for 2 persons but not 4.

Family_with_children

10/10

Exceptional

07 Apr 2026

Kathleen De

parking a bit far.

Family_with_children

10/10

Exceptional

06 Apr 2026

linda

Pool was warm, staff were very helpful

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Peter

Great breakfast, great location, very friendly and helpful staffs. Our room was clean, well maintained, beautifully designed and cozy. Our stay was very pleasant and we highly recommend this hotel.

Family_with_children

10/10

Exceptional

31 Mar 2026

Clean room

Partner

10/10

Exceptional

31 Mar 2026

Nate

Beautiful Hotel, great staff, great location

Family_with_children

10/10

Exceptional

27 Mar 2026

Ahmed

Great service the moment we arrived.

Family

10/10

Exceptional

23 Mar 2026

Catherine

This was a great place to stay! Located on a terrific centrally located beautiful street, the rooftop bar added fun:) and the staff were super nice. Lisa was especially kind cheerful and helpful! The room was a great 2 bedroom, lovely kitchen with everything we would ever need and awesome balconies. We will definitely stay there again ⭐️⭐️⭐️⭐️⭐️

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

ELSA

Excellent choice! Modern, clean, with everything you need as an apartment!

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

kristen

Everything was great, accommodations were as expected and the location was perfect to easily get to everything

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Paige

Very spacious rooms! The location is amazing, right in the heart of the city.

Friends

10/10

Exceptional

22 Mar 2026

Giselle

Everything very clean, amazing breakfast options, friendly staff and in room washer/dryer.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Vladimir

Clean room. AC didn’t work.

10/10

Exceptional

21 Mar 2026

Gloria

The room was clean and staff was very supportive

10/10

Exceptional

19 Mar 2026

Yelena

dining options just steps away. Our room was clean, comfortable, and well-maintained.

Breakfast offered a wide variety of choices, and we especially enjoyed the made-to-order eggs prepared in different styles.

We chose not to use the hotel parking after reading reviews about its narrow access, which might be challenging for a mid-size car. Instead, we used a nearby parking facility about an 8-minute walk away, which cost €35 for two days and worked out perfectly for us.

Family

10/10

Exceptional

17 Mar 2026

Heniz

Great customer service, all the staff were really kind and helpful.

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Rahim

Great location

Friends_and_family Family

8/10

Excellent

15 Mar 2026

sharad

Excellent location . Staff is responsiveness. Space on an Airbnb with the hotel amenities .
I would have given a 5 star but on our first day the shower flooded the whole apt . This was corrected immediately.
Aside from that great stay .

10/10

Exceptional

14 Mar 2026

JIAN

We and our teenage daughter have enough and separated space. Excellent location yet quiet room we have. We enjoyed our stay completely. Super friendly staff. Breakfast is decent.

Family_with_children

10/10

Exceptional

11 Mar 2026

Jennifer

Tengo una agencia de viaje siempre me
Hospedo en esta cadena de hoteles, tengo ya clientes para diciembre pidiéndome reservas con ellos. Asi q haré todo lo posible por llevarlos a esta cadena de hoteles

Business Family

10/10

Exceptional

11 Mar 2026

NATACHA

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

HELEN

Eu e meu esposo amamos o hotel! Muito bem localizado, possui cozinha e utensílios, sala com tv, cama e chuveiro muito gostosos! Recomendamos!

Partner

10/10

Exceptional

09 Mar 2026

Yuri

Amazing location , everything close by . Stuff is very helpfulQG

10/10

Exceptional

05 Mar 2026

Jonathan

Loved staying here. Large well equipped suite in a great location beautifully furnished for less than the price of an average hotel room.

Partner

8/10

Excellent

01 Mar 2026

Jorge

Great location. Kind staff

4/10

Poor

01 Mar 2026

Krzysztof

The main reason for choosing this hotel from hotels.com was the rooftop pool and the information that it was open in winter - unfortunately, upon arrival, it turned out that the pool was closed, which we didn't know and no one informed us - our plans to spend a few days in the sun and the pool unfortunately ended with sitting in the lobby - a pity because the price of this apartment was much higher because of the pool, which unfortunately wasn't working 🙈

Friends_and_family Friends

10/10

Exceptional

27 Feb 2026

radhika

EXCELLENT!!!! Great location. Close to the metro, restaurants. Hotel was fantastic. There was a fridge, freezer, stovetop, oven, dishwasher, washing machine, utensils and detergent. Every room has a patio. Rooftop pool and restaurant. Very clean. Friendly staff. This hotel made our trip to Madrid so much more enjoyable. 5 stars

Friends_and_family Family

10/10

Exceptional

18 Feb 2026

IamKwabena

Great hotel and we had a great stay.

Friends_and_family Family

10/10

Exceptional

11 Feb 2026

Yoarwin

Excellente location, great staff

Business_and_leisure Family

10/10

Exceptional

01 Feb 2026

Jasnain

Great

8/10

Excellent

31 Jan 2026

Socorro

Staff

Business_and_leisure Family

10/10

Exceptional

25 Jan 2026

Jagroop

Kind staff, spotless the whole place, perfect rooms. We loved our stay!

10/10

Exceptional

19 Jan 2026

Elian

Excellent

8/10

Excellent

14 Jan 2026

Myrnaliz

Súper céntrico

Leisure Family

8/10

Excellent

06 Jan 2026

Ksenia

Staff were great - both the front desk and the cleaning staff. The location was amazing. We could walk to everything. The room was very nice. Loved that there was a mini dishwasher. Only downside was the pullout couch - there were three of us - the mattress was very thin and uncomfortable. If you replace that it would be 5 stars.

Leisure

10/10

Exceptional

31 Dec 2025

Dalia

Yes it was very clean and very cordial

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Jennifer

I would highly recommend this hotel as not only serves a great customer service but it also offers easy access to the whole city. Room has been cleaned to a high standard and had all the necessary facilities for a great stay. I would definitely be booking this stay again! It did not disappoint at all.

Leisure Family

2/10

Poor

26 Dec 2025

Karen

The room bathroom was dirty when we got there. The second morning we woke up to a flooded bathroom floor. The towel hanger was broken and the shower door was loose. The front desk staff was friendly and the location is great but other than that we were very disappointed on the hotel. I had great expectations because I am a fan of LuisitoComunica the you tuber and he recommended this hotel, but it was a huge disappointment.

Leisure Family_with_children

10/10

Exceptional

26 Dec 2025

Beatriz

Great staff

Friends_and_family Family