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La Reina De Gran Via

Madrid · Spain

Reina 23 25View location

4.8/10Review score25 Reviews
Cleanliness5.4/105.4
Service5.6/105.6
Comfort3.6/103.6
Condition4.4/104.4
Neighborhood5.0/105.0
Amenities5.2/105.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About La Reina De Gran Via

With a stay at La Reina de Gran Via, you'll be centrally located in Madrid, within a 10-minute walk of Thyssen-Bornemisza National Museum and Puerta del Sol. This hotel is 0. 8 mi (1. 2 km) from Lope de Vega Theatre and 1. 1 mi (1.

8 km) from Prado Museum. Take advantage of recreation opportunities such as an indoor pool, or other amenities including tour/ticket assistance and discounted use of a nearby fitness facility. Featured amenities include express check-in, express check-out, and an elevator.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours). Enjoy Basque cuisine at 37 de la reina arroceria , one of the hotel's many dining establishments, which include 5 restaurants and 4 coffee shops/cafés. Need to unwind?

Take a break with a tasty beverage at one of the 4 bars/lounges. Make yourself at home in one of the 2 individually furnished guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Complimentary wireless Internet access keeps you connected, and flat-screen televisions are provided for your entertainment.

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Conveniences include safes and microwaves, and housekeeping is provided on request.

With a stay at La Reina de Gran Via, you'll be centrally located in Madrid, within a 10-minute walk of Puerta del Sol and Thyssen-Bornemisza National Museum. This hotel is 0.7 mi (1.1 km) from Lope de Vega Theatre and 0.7 mi (1.2 km) from National Prado Museum.

Make yourself at home in one of the 2 individually furnished guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Complimentary wireless internet access keeps you connected, and flat-screen televisions are provided for your entertainment. Conveniences include safes and desks, and housekeeping is provided on request.

Featured amenities include express check-out and an elevator. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Popular amenities

Parking available
Airport transfers
Concierge
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until 10:00 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Noise-free rooms not guaranteed No front desk Guests will receive an email with special check-in instructions Guest will receive an email before arrival 24 hours Professional property host/manager Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Property uses a professional cleaning service Contactless check-in is available Contactless check-out is available

Important information

  • You need to know
    • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • Only registered guests are allowed in the guestrooms.
    • The property is professionally cleaned.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. There is no front desk at this property. The check-in location differs from the property location. Check-in location: [OFICINA EN CALLE HORTALEZA 18]. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. \nIf you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with special check-in instructions and key retrieval information. The host will greet guests on arrival.Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher, a security system, and a first aid kit
    • This property is professionally cleaned
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • Guests may access this property's casino for the listed optional facilities fee.
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: EUR 35 per vehicle (one-way)
    • Nearby parking fee: EUR 18 per day (591 ft away)
    • Pet fee: EUR 29 per pet, per night
    • Service animals are exempt from fees
    • Late check-in fee for check-in between 10:00 PM and midnight
    • Crib (infant bed) fee: EUR 29.0 per night
    • Pool fee: EUR 10 per day
    • Facilities fee: EUR 15 per person, per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Portuguese

    Filipino

    English

    Italian

    French

    Spanish

Nearby attractions

Gran Via 0.1 km / 0.1 mi
Casino Gran Via 0.2 km / 0.1 mi
Calle de Alcalá 0.3 km / 0.2 mi
Círculo de Bellas Artes 0.4 km / 0.3 mi
Plaza de Canalejas 0.4 km / 0.3 mi
Plaza de Chueca 0.4 km / 0.3 mi
Puerta del Sol 0.5 km / 0.3 mi
Paseo del Prado 0.6 km / 0.3 mi
El Oso y el Madrono 0.6 km / 0.4 mi
Preciados Street 0.6 km / 0.4 mi
Plaza de Callao 0.6 km / 0.4 mi
Congress of Deputies 0.7 km / 0.4 mi
Plaza de Santa Ana 0.7 km / 0.4 mi
Plaza de Cibeles 0.7 km / 0.4 mi
Thyssen-Bornemisza National Museum 0.8 km / 0.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 2
  • hotel
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Airport Shuttle
  • Lift access
  • Bar
  • Restaurant: 5
  • Indoor freshwater pool: 1
  • Non-smoking establishment
  • Minimum check-in age: 18
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • APARTMENT COMFORTAPARTMENT • COMFORTAPT.OM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    La Reina De Gran Via

    APARTMENT COMFORT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.OM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about La Reina De Gran Via

4.8
Review score
25 Reviews
Cleanliness
5.4 /10
Service
5.6 /10
Comfort
3.6 /10
Condition
4.4 /10
Neighborhood
5.0 /10
Amenities
5.2 /10
17 reviews shown
2/10
Poor
07 Oct 2025
Tal
Simply a scam. The property is in bad condition and unclean. The service is the worst I have seen ever, the room is dirty and the sheets are even worse.
The only good thing is outside as the location is good.
As per the price I paid this is one of the worst experiences I have ever had.
Leisure Family
2/10
Poor
13 Oct 2024
bruno

Do not trust this hotel. They are nasty.

The room was completely different from the picture; even the address was different. I communicated with the phone number indicated in the description, and he gave me a very basic room in an old building in a nasty place. I felt very disappointed.
Business
6/10
Pleasant
04 Jun 2024
Omar
Entrance was dirty, poor illumination, area not good
Leisure Family
4/10
Poor
30 Dec 2023
Jacques
The description that showed in the page isn’t accurate with the condition of the place and there were some things missing from the description
Leisure Family
2/10
Poor
02 Dec 2023
suleiman
This property is worst of the worst. Constant power outages every 10 minutes due to electrical issues and you have to keep turning the circuit breaker back on in order to have power. Management tried to blame it on the rain, but ALL other surrounding places had electricity. Also water damage in which the bathroom ceiling is about to fall, bad smell, poor lighting and ventilation, broken window glass, no internet/WIFI (doesn’t work). Very dirty and out dated. I hate leaving a bad review, but it’s not fair that anyone has to deal with such place and people must be warned. We just left with minutes to another place. Thank you Orbitz/Expedia for assisting us with a replacement property within minutes. We also took photos & video incase the property management tried to deny. That’s why they only have one photo of the property online.
Leisure Family
6/10
Pleasant
07 Nov 2023
Patricia
The location is close to everything to eat and shop BUT the apartment itself isn't very clean. The kitchen light doesn't work, no microwave, not very clean when we arrived. As well as no toilet paper, no paper towels, no soap was provided so keep in mind you have to go out and get the basic necessities.
Leisure Family
10/10
Exceptional
26 Jun 2023
Francisco
Most historical and touristic atractions are within a 15 min. walkable distance. Although in the middle of a hive of social life, the property is really quiet and peaceful. Lots of stores and restaurants close by. Main communication arteries are also close by.
Leisure Family_with_children
10/10
Exceptional
19 Oct 2022
Jesus
Overall I believe Carlos did an amazing job with his room! This is in such a great location that you can walk anywhere in Madrid or take the metro which is also conveniently located near by. I will definitely be coming back. I appreciate everything you did for us Carlos! I had such an amazing time and the local food spots were amazing as well!
Leisure Friends
6/10
Pleasant
05 Nov 2025
ricardo
el piso fue cambiado, no nos gusto,y nos ayudaron con otro piso con una ubicacion inmejorable... el piso mucho que mejorar... como recomendacion.
Friends_and_family Family
8/10
Excellent
20 Aug 2025
JESUS
A unos pasos de gran vía muy céntrico todo y fácil acceso
Leisure Family
2/10
Poor
14 Aug 2024
Verified traveler
Mauvaise service, non confortable
2/10
Poor
08 Jan 2024
alvaro

Horrible este hotel

Pésimo lugar. Infestado de chinches y además se les pidió apoyo todo mundo dice que hay que
Mandar un correo que sigo esperando comstesten hasta ahora. O verdad que me extraña que hoteles lo tenga como opción.
Friends_and_family Family
2/10
Poor
30 Nov 2023
Y

Het aller slechtste ervaring

Het was eigenlijk geen hotel, maar een vreselijke kamer die tot zogenaamd hotel was gemerkt. (vieze stank en riolering geur enz) alles wat op de afbeeldingen te zien is, is nep. Heel moeilijk te vinden. De zogenaamd enig hotel personeel leek absoluut niet net en aangenaam. Op het eerst gezicht leek hij te twijfelen of WIJ geen controle waren. Toen hij wist dat wij in de maling waren genomen kwam hij te Voorschijn. En hij heeft onze indentiteit inefficiënt met zijn telefoon vastgelegd.
Business Friends
6/10
Pleasant
23 Apr 2023
Verified traveler

Globalement assez décevant...

L'appartement est très bien placé, et propre bien que plus petit qu'annoncé.
Pas de restaurant, c'est un immeuble d'habitation.
L'accueil est aimable, mais exclusivement en espagnol (et non en anglais / francais comme annoncé).
La salle de bain est très bien.
Cuisine ok, mais pas d'endroit où manger.
La rue est très bruyante (bar juste dessous), ce qui ne serait pas un probleme si les volets fermaient (un completement cassé et un qui a refusé de se refermer au bout de 2 jours). Idem pour les fenêtres, la moitié etaient cassées, et ne tenaient que grace à un petit loquet, qui les laissait s'ouvrir d'un bon cm. Même problème avec la porte d'entrée. La serrure a été remplacée par un petit verrou, et baille donc énormément. Ce n'est pas securisant, d'autant que le coffre annoncé est inexistant.
Les photos ne correspondent pas, ce n'est pas le même appartement.
Rapport sualite prix assez mauvais, et surtout ca ne correspond pas à ce qu'on nous avait vendu...
Friends_and_family Family
4/10
Poor
05 Nov 2019
javier

Muy básico

Piso muy muy pequeño y viejo. Para solo dormir está bien. Para hacer un poco de vida, imposible. El agua caliente solo sale hirviendo y no hay suficente para 5/6 personas seguidas.
Business
2/10
Poor
25 Oct 2019
Natallia

Кошмар в центре Мадрида

Запущенная квартира в полуподвальном помещении. Полноценная одна спальня, вторая за перегородкой. Грязь и вонь. Мах 30 кВ. Оплатив всю стоимость проживания, смогли продержаться в этом подвале пару часов. Деньги не вернули. Отвратительная квартира , как и ресурс , который размещает непроверенную информацию
Family
2/10
Poor
11 Oct 2019
Domingo

Es una estafa

No es un hotel como indican
En un departamento muy pequeño en un edificio
Tenía la cama rota y las condiciones de ventilación y luz pésimas
No corresponde en absoluto a lo ofrecido ni al precio alto solicitado
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Location & surroundings

La Reina De Gran Via
Reina 23 25, Madrid, Spain

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La Reina De Gran Via

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