Name: CH Chelo
Address: Hortaleza 17 3 Izquierda, 17, Madrid, 28004, ES

10/10

Exceptional

21 Jul 2026

Erick

La ubicación que tiene es excelente.

Family_with_children

10/10

Exceptional

02 Jul 2026

Sylvie

You are a renting an independent room with your own key in someone’s apartment.
It’s kind of an hostel.
You have to call when you get there or ring the bell that looks like more like a light switch on the left of the door.
I thought for a couple of nights, just to sleep is convenient, great location.

8/10

Excellent

27 May 2026

Jesus

Habitaciones pequeñas y el baño pequeño, muy buena ubicación, durante nuestra estancia hubo momentos que no servía el elevador y el hostal está en el 3er piso , el
Personal muy amable y servicial

Friends

10/10

Exceptional

10 May 2026

Maria

Very good property. Good hosts. Excellent location. Only problem is the elevator, went non operational two times during a week. But they fixed them the soon as they can.

6/10

Pleasant

09 May 2026

John

Cons: bathroom particularly sink was tiny, noise from other rooms interrupted our sleep the 3 nights we stayed here. Room is really meant for one person, too tight of space for two people.
Pros; location, value for money and we would stay again.

8/10

Excellent

21 Apr 2026

Jorge

Place is clean and nice, people are very friendly.
Good experience overall.

Partner

10/10

Exceptional

23 Feb 2026

Maria Enilda Velez

Clean

Family

8/10

Excellent

13 Feb 2026

Michael

Clean room, staff were friendly and attentive. Hotel well located for those passing through or exploring Madrid. Very well located for running in Parque Retiro.

My only gripe is that I could not open the hand soap in the little packets, would be better if the hand soap was in a dispenser

Self

10/10

Exceptional

25 Jan 2026

Pablo

Al good.

Partner

6/10

Pleasant

23 Dec 2025

MICHAEL

The staff was helpful. The radiator to heat property did not work well. There was an extra charge to use safe box. Not much room for bathroom.

Leisure Family

10/10

Exceptional

01 Dec 2025

claudia M

My kids love it, because is in the middle of there favorite stores…

8/10

Excellent

19 Nov 2025

Jorge

The most important part was the location, the room was bit small but it had every things included a small fridge which I never used but it was nice to have it, breakfast availability would have to be nice but I understand it’s a small hostel but it was great the fact that You have a coffee machine full of hot beverages (Love that), I would improve the size of your lavatory and a nicer space for your toiletries ! In general I was happy with my choice !

Leisure Self

10/10

Exceptional

12 Oct 2025

Malena

Todo bien

Friends_and_family Family

6/10

Pleasant

11 Oct 2025

Jorge

Close to everything.

Leisure Family

8/10

Excellent

05 Oct 2025

Thomas

Room was clean and pleasant, but one night soap and shampoo were not replaced. External door to the property had a broken lock on the third day, so we had to call for entry, which was difficult. These were minor concerns. Overall, the property was nice and the staff friendly.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Malena

Todo muy bien,excelente ubicacion

Self

2/10

Poor

25 Sep 2025

Mary Jane

The room smelled like mold and the toilet had the paper across to show it was cleaned but when the lid was lifted there was urine and toilet paper in the toilet so obviously not cleaned. I told the staff I could not stay there with mold and they refused to give me a refund for 3 of the 5 nights. I have never had to leave a place before and angry they won’t provide a refund.

6/10

Pleasant

23 Sep 2025

Sing

ok place to stay overnight for a budget

Leisure Family

10/10

Exceptional

13 Sep 2025

Humberto

Nice but small.

Leisure Partner

8/10

Excellent

19 Aug 2025

Alejandro

La señora que me recibió dejó que pudiera guardar mi equipaje antes del check in pues llegué temprano y tuvo mi cuarto listo súper rápido. Súper amable. Muchísimas gracias. Necesitaba un lugar donde dormir una noche de escala en la ciudad sin demasiado lujo y con aire acondicionado para combatir los 40 grados de Madrid y el hotel fue muy conveniente en cuanto relación precio/calidad. La habitación era pequeña y también el baño pero suficiente para un viajero solo. Saludos.

Leisure Self

10/10

Exceptional

10 Jul 2025

Grazyna

Excellent location, two blocks from Gran Vía. Good food on this small street, not expensive. Important to us: there is an elevator! Building is safe, closed for the night. Lots of small, useful stores right next to the building, including grocery stores. Very convenient.
Uber from there to the Golden Triangle museums is just about 10 Euros.
Staff very nice. They even gave me a card to use in the subway, I just needed to add some money to it. Gave it back for future costumers.

Business_and_leisure Partner

10/10

Exceptional

03 Jul 2025

Guadalupe

Excelente servicio, se nos olvidó algo y rápidamente nos contactaron, súper buena ubicación.

Leisure Family

6/10

Pleasant

30 May 2025

Maribel

Nuestra estadia fue se puede decir buena pero con algunos problemas, el elevados carias veces estaba fuera de servicio y segundo en las noches se escuchaba mucho ruido de personas de otros pisos y no se podia dormir la ubicacion es muy buena también el servicio ,pero lo único era eso mucho ruido en las noches.

Friends_and_family Friends

10/10

Exceptional

20 Apr 2025

Pablo

Excelente localización y espacio dentro del cuarto. Los empleados son de alta calidad y muy atentos.

Leisure Friends

6/10

Pleasant

10 Apr 2025

Abraham

Great Location with Safety Concerns

The hotel is located near Gran Via and both metro & commuter train stations, so there were a lot of great dining and shopping options available. The private suite was small with a small refrigerator, but no microwave. Also, the bathroom sink was way too small and inconvenient to use. The owner and staff were very friendly.

There's one incident worth mentioning. At the check-in, the owner told us to just leave our keys on the reception window if we're checking out before 0900, which we did. However, when we went down stairs, the main door of building was locked from the inside and you needed the key to open that door to get out of the building. This could've been a dangerous situation if there was a fire in the building and people are trapped because they couldn't get out of the building.

Friends_and_family Family

6/10

Pleasant

18 Mar 2025

Diana

Midden in het centrum plus aardig personeel

Leisure Self

10/10

Exceptional

18 Mar 2025

Roxana

Location was excellent

Leisure Family

10/10

Exceptional

12 Jan 2025

REMIGIO

Great like it

Leisure Family

10/10

Exceptional

28 Nov 2024

Pham Hoang Lan

Very welcoming and convenient location!

Leisure Self

8/10

Excellent

18 Nov 2024

Laurel

Smaller space than I was expecting…tiny bathroom. Great location!!

6/10

Pleasant

04 Nov 2024

Eduardo

Basic but clean and nice staff. Not that easy to find because the sign that has the name is covered by a tree. The sign on the door it says another name

Self

10/10

Exceptional

31 Jul 2024

Fabian

Excellent value, it’s not the Hilton but provides a friendly welcome by the owner, clean comfortable bed and clean shower which is all you need.

Leisure Self

4/10

Poor

12 May 2024

Martín

Wry small bathroom. A danger and hazard really/

Leisure Self

10/10

Exceptional

11 Mar 2024

wilma

Great budget hotel. Excellent service and location

Excellent service. The staff very nice. It is very compact room but with great comfort and very clean. In the heart of Madrid. Safe

Self

4/10

Poor

10 Mar 2024

Thomas

The property was in a good location within Madrid, but the street was somewhat rundown. The hotel was the same. It just did not meet my standards. It was old and tattered. We ended up departing after one night and took another hotel. You know that you in the wrong place when the hotel supplies ear plugs on the night stand.

Leisure Family

6/10

Pleasant

09 Mar 2024

Johnny

Good budget friendly place

If you want a place to sleep and are planing on being on the city a lot and not in the room then this is the place. It is small but works if you are on a budget. The only complain is the the street is loud up until 3-4am so it is a little difficult to get rest. They provide earplugs to help and of course this is not their fault, it’s just the neighborhood. We enjoyed our stay and it helped us keep the budget available for other activities.

Partner

6/10

Pleasant

25 Jan 2024

Juan

So basic

It is close to Gran Via and restaurants, but it is not comfortable.

Friends_and_family Friends

10/10

Exceptional

17 Mar 2023

Daniel

Friendly staff.

Friendly staff, great location and comfortable rooms.

Friends_and_family Friends

10/10

Exceptional

24 Jan 2023

Madeleine Sahar

The owners were very friendly and sweet! The room was also quite nice and well-located in the city

Leisure Self

10/10

Exceptional

18 Jan 2023

Niury

Everything was good

Leisure Friends

2/10

Poor

07 Nov 2022

Amneris

Fui de viaje con mi pareja, volamos por horas y nos dejaron en la calle luego de haber reservado con meses de anticipación. Nos cancelaron la habitación que habíamos reservado por cuatro días e indicaron que se la dieron a otra persona, alegando que si no le avisamos la hora de llegada ellos tenían el derecho a cancelar la reserva. Eso no le decía en ningún lado. Ya la habitación estaba paga en su totalidad, también perdimos el dinero. No recomiendo hagan reserva en este lugar. No caigan en este truco, además el lugar no es en la mejor zona. Y el trato de la Sra. que estaba en la
Oficina y nos recibió no era el
Mejor, ni le importó dejarnos en la calle, ya que en esos días había partido de fútbol y todos los hoteles estaban llenos.

Leisure Partner

8/10

Excellent

19 Sep 2022

Louiza

Great location for a “no frills” stay

Really centrally located with Gran Via just steps away. The room was a great size and was also very clean with a hair dryer, towels, ear plugs, and water provided. Air conditioner in the room was excellent. Our room had a mini fridge, which was nice. The bathroom in our room was tiny and difficult for even one person to move around in. It was also VERY dark in the bathroom and we had to use the flashlight on our cell phone to add lighting. While all the towels provided were super clean, they definitely felt like they had been washed one too many times and were very rough. We had a room that overlooked Calle Hortaleza and it gets very loud at night. We slept with ear plugs, which helped, but the noise goes all through the night. The wifi in our room was very spotty, too. There are 5 different wifi networks to choose from for the hostal but our room got only 2 of them and even those 2 would go in and out. It’s a perfect “no frills” place if all you’re looking to do is shower & sleep in your room. Despite some room for improvement, I would definitely recommend staying here due to the amazing location & cleanliness of everything.

Partner

10/10

Exceptional

19 Sep 2022

DAVID

Perfect location - small, but clean. Very friendly and helpful management. Will definitely recommend!

Leisure Self

10/10

Exceptional

31 Aug 2022

Gigliola

Location 👌

Excellent location, very clean, excellent price...

Friends_and_family Family

10/10

Exceptional

06 Jul 2022

Ismael

We rented an appartment with two bedrooms, it has an amazind livingroon, kitchen and exterior terrace. It is located a few meter from the \"Cristo del Sol\"

Leisure Family

10/10

Exceptional

01 Jan 2022

George

Excellent location. The room was confortable and clean.

Leisure Friends

6/10

Pleasant

07 Dec 2021

pat

good location

very clean - daily change of towels and sheets changed after two days. the room was small and the bathroom even smaller but access was easy and it's very centrally located. For the holiday weekend it was a good price

Partner

8/10

Excellent

14 Jul 2021

shimrit

Good value for a cheap price

Great location, the room is small and so is the bathroom, but for the price we paid it is really an excellent place. Very cheap but give great value. Walking distance to important location.

Friends_and_family Family

8/10

Excellent

22 Jan 2020

Verified traveler

nice overall

Clean accommodation, nice hosts.

Friends_and_family Friends

10/10

Exceptional

25 Nov 2019

Medel

You can hear conversations from outside. Walls are not sound proof. Nevertheless it was a nice stay. Close to everywhere I want to go and visit. If ever I'm going back to Madrid I will still choose this place.

Friends_and_family Family

10/10

Exceptional

23 Oct 2019

Chirag

The check in process was easy, and we were greeted by the friendly owner. She made sure our stay was perfect.

Friends_and_family Friends

8/10

Excellent

28 Aug 2019

Verified traveler

A good place to stay in Madrid

A good place to stay in Madrid. Very close to La Gran Via and to a lot of restaurants and supermarkets. Rooms are clean and comfortable beds to sleep and by the day explore the city.

Friends_and_family Family

8/10

Excellent

02 Jul 2019

Verified traveler

Great location, especially for those wishing access to the heart of Madrid (right between the Prado & Puerta del Sol) or the Chueca zone. Located near tons of cafes and shops.

One very frustrating thing for me was the regular failure of the internet/WiFi. Two of the three days I stayed there I had no internet service. Since I had been counting on the service, this made things very awkward for me.

Additionally, and not the fault of the owner./manager per se, the room next to me was packed with extremely loud and disruptive clients. They had their television blaring full blast for hours on end, had verbal spats and laughing competitions which continued until 1:30 am. At that point I retaliated by blasting Mozart on my laptop (I had an end corner, so it should not have disturbed any but them). Finally, with the shots fired, they turned off their noise and I was able to get some sleep. The problem was that I had no one to call and was not about to interrupt a full room of people myself to tell them to be quiet at 1 am.

Elevator was hit and miss.

Leisure Friends

6/10

Pleasant

18 Mar 2019

Verified traveler

Cheap and Cheerful.

Location is only 5 min walk from tourist area where walking tours start etc.

Daytime the area seemed ok.

The area later at night is very seedy for last 100 meter walk off Main rd.

Staff welcoming and gave some tourist tips.

Leisure Self

8/10

Excellent

22 Feb 2019

Verified traveler

Excellent location closed to Gran Via. Room is cleaned and as per picture. Always left in perfect condition by cleaning staff for the next day. Only small drawback is wifi was a bit slow. Other than that, it is very good.

10/10

Exceptional

09 Jan 2019

Verified traveler

Friendly service

Family

10/10

Exceptional

05 Dec 2018

Verified traveler

I really like the clean. Also was very warn and confortable.

Business_and_leisure Self

8/10

Excellent

12 Oct 2018

Michael

Mike's stay

The hotel is well located. The room was small, but well outfitted; same for the bathroom. There was a problem with the hall lights, which are activated by motion detectors. The hall lights nearest to my room did not consistently turn on when I needed them to.

8/10

Excellent

20 Sep 2018

Ian

Basic but comfortable.

Good location. Basic amenities, small room and bathroom. Air con worked fine and shower with mixer tap was good, although cramped.
Good value for money for a bed for a night or two. Would need to look for better amenities if staying longer.
No catering facilities,. But good café and restaurants within walking distance.

8/10

Excellent

22 May 2018

Verified traveler

Central location is just 2 minutes from the Grand Vía and the main streets near

Partner

8/10

Excellent

24 Dec 2017

Kim Yuan

Everything was good except that the bathroom is very small.

Family

8/10

Excellent

24 Nov 2017

Javier

Central

Good place to stay and visit main places by walking

8/10

Excellent

08 Nov 2017

Edward

Clean safe, budget option in a prime location

Hostal Chelo is a good budget option if you are looking for a clean, safe room steps from the Gran Via and central attractions. Maria and her team are gracious hosts and keep the rooms neat and clean. Wifi was free and fast

I will echo what other reviewers have said. The rooms and hallways are very compact, so there isn't much space for luggage, etc. The bathrooms are compact as well, and require some agility to get in and out of the tub. There is an elevator, but you still need to walk up or down a half flight of steps. Overall, I was satisfied with my stay. The biggest issues I had with the Chelo are not necessarily completely within the control of the Hostal. The walls are paper-thin between rooms, so you can hear every loud conversation your neighbors are having. Also, pretty common in older, multi-story, buildings, sewer gas would occasionally create a bad smell from the bathrooms, making it pretty necessary to keep the windows open .

If location and budget are your top concerns, the Chelo is a good option if you are willing to accept the trade-offs.

10/10

Exceptional

26 Sep 2017

Nigel

Good value Hostal near to Gran Via

Well located budget Hostal in Madrid centre. Helpful owners. Might be a little cramped for some. Good value.

10/10

Exceptional

15 May 2017

Keith

Great value!

Great location. Host stayed up late to greet us after delayed flight.
Small room but brilliant!

Family

8/10

Excellent

30 Apr 2017

mike

Basic lodging at bargain price in a fab locale

Two of us shared one of the private rooms with a small wc/shower. The hostel is located less than 400 meters from the Chueco metro station, and almost as close to the Sol station. It is a 25 minute walk to the Prado in one direction and the Palacio Real in another direction. The staff is very friendly and helpful. The walls are very thin, so bring earplugs.

Partner

8/10

Excellent

28 Mar 2017

moshe

Nice city center 5 min from primark and the main sqer of madrid

8/10

Excellent

08 Dec 2016

Joseph

Central budget single at fair price

Decent,central,quiet single at right price,bathroom a tight squeeze but otherwise very comfortable. Friendly proprietors.

10/10

Exceptional

13 Oct 2016

hong kyung

Convenient and clean hotel

Good servuce

Partner

6/10

Pleasant

25 Sep 2016

Enrique

An economic well located place with the minimum

The hostal is on third floor, there is an elevator that leaves you at a 2 1/2 floor (?) and you have about 12 steps walk upstairs. The building is old and the place feels rundown though the room is small but adequate. Lots of street noise.

Partner

8/10

Excellent

07 Sep 2016

Thomas

Very Central to Madrid

I liked the fact that it was very central. Minutes away walking from Puerta del Sol plaza, where day and night it is bustling with young people and tourists, especially after 10:00 PM. The staff, all family members, were nice and welcoming, and very helpful. Overall, I had a comfortable stay.

10/10

Exceptional

30 Aug 2016

Verified traveler

Great weekend stay

A spotlessly clean hotel. Room compact but very comfortable. A great location.

Family

10/10

Exceptional

27 Aug 2016

Verified traveler

Cordial staff. Accesible to Madrid Central.

Clean rooms. Safe and well lite stairs and elevator. Personnel friendly and helpful.

10/10

Exceptional

20 May 2016

Almousa

Family hotel \nNice manager \nClean v good location

I used to stay in 4 stars hotel in Madrid,but from today i will stay in this hotel only.

8/10

Excellent

09 Apr 2016

John

Very nice.

The hotel was well maintained and clean. Vary nice staff. It is within walking distance to many attractions and places to shop. I will return to this hotel my next stay in Madrid.

4/10

Poor

09 Feb 2016

R

Noisy and smelly

We asked for a double room and was only given a twin room. The room itself was basic but the toliet smelt. Leaving the toilet door closed only intensifies the smell and leaving the door open meant the room smelt. The only option was to air the room and make it really cold, or get a scented candel.

The other thing was the hotel was noisy with guest making lots of noise and the clanging around. There is no carpeting to absorb noise so beware. On top of this the hostel is also noisy in the day with the staff being loud and making loads of noise.

8/10

Excellent

27 Jan 2016

David

Great value

Great value, location and friendly staff.

Family

8/10

Excellent

25 Jan 2016

Shaun

Cheap accom in great part of town

Does exactly what it says on the tin :-) Great value for money

8/10

Excellent

16 Jan 2016

Late 50s lady

Nice hostel

Nice, clean hostel. Room cleaned every day with fresh towels, shower gel and shampoo. Helpful owners who speak excellent English.

8/10

Excellent

01 Nov 2015

Richard

Chueca value

A small family run hotel close to the heart of Madrid - ideally placed near the Gran Via.
My room was clean, comfortable and quiet but the bathroom was small although adequate.
Excellent value for money.

8/10

Excellent

30 Oct 2015

Aaren

Great Staff!

From the moment we walked in to the moment we left everything was wonderful! The staff was so kind and got me a hair dryer and made sure we knew where everything was. Rooms were small but that is to be expected in a hostal! Overall I would stay here again 15 min walk to the Prado, 10 min walk to the plaza. Everything was amazing!

Partner

8/10

Excellent

25 Oct 2015

Hannah

Great value for money

Excellent value for money. Has all the basics and does them well - comfortable bed, good shower, how water, free wifi and very clean including bedding (which is where I normally find cleanliness a bit of a let down in other budget hotels with the odd stain, tired pillows etc but none of that at C H Chelo). It is nothing fancy but, as a lone female traveller I felt safe, comfortable and had everything I needed.

The only thing to mention to other potential customers is that the bathroom is small and can be a bit tight at times.

There are some lovely cafes in the area to get breakfast and it's very easy to walk to all the sights in Madrid. I would happily stay there again.

Family

8/10

Excellent

08 Jun 2015

Janet

I recommend it!

I highly recommend this hotel. Very clean, excellent customer service, nice neighborhood!

Family

8/10

Excellent

21 Jul 2026

ismael da silva e

Localização perfeita, o dono muito gente boa !!
Voltarei com certeza !!

Friends_and_family Family

8/10

Excellent

15 Jul 2026

Rafael

Muy buen lugar, limpio, súper céntrico. El único detalle es que las habitaciones se oye el ruido de la calle y de los otros cuartos.

Family

10/10

Exceptional

14 Jul 2026

Suelem

Hotel muito bem localizado

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Oscar J.

La habitación muy limpia y el personal muy amable

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Isabella

Estadia muito boa e ótimo atendimento. Único problema que tive foi que não tinha uma tomada para ligar o frigobar e também a pia do banheiro era muito baixa, ruim para escovar os dentes.
De resto, tudo 100%.

Partner

6/10

Pleasant

19 Jun 2026

María Elena Rosalia

No fueron verdad la foto de la habitación de 3 camas
No me gustó
Muy incómoda
No volveré a este Hostal

Partner

6/10

Pleasant

03 Jun 2026

ana l

Localização boa. Mas hotel mal cuidado. Elevador sem funcionar. tenho 70 anos. caí da escada subindo com TODAS as malas!! uma senhora no último dia foi muito grosseira porque não vi a campainha e bati na porta para pegar minhas malas, com as queis tive que descer SEIS lances de escada, porque eles só acionam o elevador quando querem.

Friends_and_family Family

6/10

Pleasant

14 May 2026

katiuscia

Bem localizado, limpo, só banheiro que muito pequeno e estava meio entupido o box.
Um pouco barulhento.

Friends_and_family Friends

10/10

Exceptional

12 May 2026

Jesus

Hostal céntrico , muy bien ubicado

10/10

Exceptional

08 May 2026

keeko

立地も良くキレイでとても良かったです。
バストイレが少し狭くて、すりガラスだったのがちょっと残念でした。

Friends

8/10

Excellent

03 May 2026

Renata

Quando reservei não estava escrito que era hostel,qdo descobri fiquei um pouco preocupada
3 andar no predio,mas fomos bem recebidos e nos sentimos seguros
Localização excelente

Partner

6/10

Pleasant

23 Apr 2026

Deborah

La camera va bene per un soggiorno di qualche giorno, strada rumorosa di notte, e bagno veramente molto piccolo con lavandino inesistente e spazi veramente piccoli e stretti.
Ottima la posizione.

Family_with_children

8/10

Excellent

04 Apr 2026

Larissa

A cama é muito curta, tenho 1.71 e a ponta do meu pé ficava para fora quando dormia de bruços, meu marido tem 1.80 e ficava com o pé para fora e isso o incomodou muito. O chuveiro era maravilhoso, estilo que o brasileiro está acostumado, porém a porta do banheiro é de vidro, então para um casal fica muito desconfortável e sem privacidade se o quarto for para dois, sem contar com a pia extremamente pequena e tudo molha fora. Tirando isso, a localização e perfeita, você está praticamente na Gran Via, faz tudo a pé e muito, muito perto de tudo e isso faz valer a pena o desconforto do quarto. Então, avalie quais são suas prioridades.

Partner

6/10

Pleasant

04 Apr 2026

Angel Gilberto

Si es limpio pero nunca hay nadie q atienda. Cero amables y las habitaciones para 3 personas demaciado pequeña. Lo único rescatable es la ubicación.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Luciano

Localização muito boa , ótimo custo benefício e o melhor de tudo pessoal super atencioso , gratidão !!