Hostal America

Spain , Madrid
MADRID, Calle de Hortaleza, 19
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100 reviews shown

10/10

Exceptional

14 Mar 2026

Darlene

Great place! Very clean. Friendly staff. Nice room. Good breakfast.

Partner

10/10

Exceptional

09 Mar 2026

Amlan

The service is very good. The rooms are small and basic but that is known up front in the property description. There is no dedicated parking as such but we had no problem finding a spot in front of the hotel.

Partner

10/10

Exceptional

06 Mar 2026

Darlene

Clean room. Comfortable bed. Good breakfast. Helpful and nice staff. Highly recommend.

10/10

Exceptional

04 Mar 2026

Amlan

The hotel is basic but matches the description. The staff is great. Very friendly and helpful, even providing services that they don't need to. Highly recommend if you are looking for a budget stay. One recommendation - if you are sensitive to noise, choose a room on the second floor as you will hear people above you on the ground floor.

Partner

10/10

Exceptional

25 Feb 2026

Ryan

Hostal America was very clean and very comfortable! The staff were friendly, kind, and helpful. It was conveniently located near both the bus station and just a quick walk to the city's for restaurants, bars, and shopping. All this and a great price.

10/10

Exceptional

24 Feb 2026

Annie

Very accommodating and friendly staff, clean, convenient location.

10/10

Exceptional

23 Feb 2026

Annie

Amazing staff, very helpful. Clean accommodations in a great location. Nice place to rest up before or after a trek.

Friends_and_family Friends

8/10

Excellent

19 Feb 2026

Calla

Rooms were clean and they provided us basic toiletries! Staff was friendly and helpful (and bilingual). They stored our luggage while we backpacked which was extremely helpful! And they were conveniently located - just a few blocks from food, bus, etc!

Friends

10/10

Exceptional

13 Feb 2026

Seth

Amazing front desk attendant! Very helpful! Room is clean and well appointed!!

Friends_and_family Friends

10/10

Exceptional

08 Feb 2026

Peta

Our room was spotless and cleaned daily. Staff were extremely helpful the entire stay. It is a well run and happy hostel

Leisure Partner

8/10

Excellent

03 Feb 2026

carlos

Clean room, helpful and kind staff.

Leisure

10/10

Exceptional

23 Jan 2026

Hui

Very comfortable!

Friends_and_family Family

10/10

Exceptional

17 Jan 2026

Joan

Owner/ management went out of her way to help us with logistics and then welcomed us back when we returned 5 days later!
Very clean facilities, convenient luggage storage, exceptionally courteous.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Cameron

If you are doing any type of exploring in Patagonia, this is the hostel for you. They will store your luggage as long as you are staying there before and after. They have great breakfast, clean rooms and are walking distance from everything.

8/10

Excellent

11 Jan 2026

Robert

The staff here was super friendly and helpful. They knew I had an early morning pick up for a hike, so they left me a packed breakfast at the front desk and I didn’t even ask for that. Talk about going above and beyond! The room was clean and comfortable with piping hot water in the shower, which was very welcome after a long day of hiking. The only annoyance was the lack of soundproofing, so I could hear people talking and their music playing. Since people tend to get picked up very early in the morning, that can be annoying.

Leisure Self

8/10

Excellent

08 Jan 2026

Daniela

Furniture could be modernized

Leisure Family

10/10

Exceptional

05 Jan 2026

Oana

The room and bathroom were very clean and the staff was so helpful and kind. Definitely recommend again

10/10

Exceptional

30 Dec 2025

Isabel

The service is great. The room is clean and the breakfast is good.

10/10

Exceptional

19 Dec 2025

Karen

Friendly staff, helpful with suggestions for good nearby; clean, cozy, and charming facilities; good location; comfortable beds. I wish the water got hotter for showers; not sure if it was the time of day or a particular situation. But my evening shower was only Luke warm. At least there are towel warmers; nice touch,

8/10

Excellent

09 Dec 2025

Christina

Good clean room, friendly staff, good breakfast, not far from options so walkable area, reasonable amenities

Friends_and_family Friends

8/10

Excellent

06 Dec 2025

Nae

Breakfast is limited but adequate for the category booked and price paid.

Self

10/10

Exceptional

22 Nov 2025

Bruce

Very attentive and helpful staff. Clean room with a nice shower and comfortable.
Considering the purpose of the trip it was great.

Business

10/10

Exceptional

28 Oct 2025

Maribel

Spotless room. Cozy, warm, homey. SUPER CUTE PLACE. Beatriz, the owner, makes you feel like home.
Very convenient location

10/10

Exceptional

26 Apr 2025

Edith

This has been our favourite place to stay so far. We stayed 2 nights before the W Trek and 2 nights after - they store your bags for free during the trek if you stay with them on your return. The beds are really comfortable, showers are hot and have great water pressure, the radiators and new double glazed windows keep the rooms warm. Good continental breakfast included. Everything was great. Thank you for your hospitality!

Leisure Partner

10/10

Exceptional

26 Apr 2025

Edith

Leisure Partner

6/10

Pleasant

14 Apr 2025

Weiguang

jusr ok

10/10

Exceptional

03 Apr 2025

Victoria

Great location, walking distance to bus station and many restaurants. We enjoyed every breakfast.. the eggs were amazing!! The staff is so friendly, we highly recommend

Leisure Partner

10/10

Exceptional

25 Mar 2025

Guelmarie

Lugar acogedor. Tiene lugares cerca para desayunar cenar y comprar

10/10

Exceptional

10 Mar 2025

Greg G

Very helpful staff, allowed us to leave our bags while hiking Torres Del Paine

Leisure Partner

10/10

Exceptional

09 Mar 2025

Maria

Excellent nights sleep

Leisure Partner

8/10

Excellent

08 Mar 2025

Pedro

Already said it

10/10

Exceptional

08 Mar 2025

Pedro

Great all in all, specially the receptionist, Valeria, who really was here to help. Thank you so much, Valeria!!
Only note, we couldn’t find the remote control, silly, I know. But that’s why they didn’t get the 5 🌟
Anyway, I didn’t come here for the telly. Highly recommended.

Leisure Partner

10/10

Exceptional

05 Mar 2025

Sabrina

Wonderful night after returning late from W hike. Staff was wonderful and helpful. Made a bag of ice for my sore knee. The shower was excellent, the bed comfortable and the room quiet. A taxi was called for us in the am. Breakfast was perfect. Price was reasonable and just a few blocks from bus station. Would highly recommend.

Leisure Partner

10/10

Exceptional

23 Feb 2025

Radka

Nice, small hotel with a breakfast. Convenient as a stop to Torres del Paine

Leisure Friends

10/10

Exceptional

11 Feb 2025

Verified traveler

Excellence

Excellent

Friends_and_family Family

10/10

Exceptional

10 Feb 2025

Verified traveler

Good location

We lived in one night then went to Torres del Paine, came back to live in one night again for next day bus towards El Calafate. Staffs were so nice and location is so close to bus terminal.

Friends_and_family Family

10/10

Exceptional

03 Feb 2025

Susan

The hostel was great. Well located near bus station and about 1 very walkable km from center of town. Great shower. Typical breakfast ( eggs, toast, juice, cereal, cake, cheese, meat). Very clean. Helpful staff.

Partner

10/10

Exceptional

25 Jan 2025

Ritesh

Great clean room. Breakfast was good. However I wish they would refill the breakfast supplies for guests who start breakfast bit later around 8am. Some things like scrambled eggs was running low but wasn’t refilled

Leisure Friends

10/10

Exceptional

17 Jan 2025

Jianhua

Staff are very friendly and helpful. Rooms are cozy and clean with very reasonable price. Location is good with 6-7 minutes walk to bus terminal.

Leisure

10/10

Exceptional

31 Dec 2024

Shannon

Hostal America is such a gem. It is immaculate and the staff are so friendly and helpful. The breakfast buffet is on the simpler side but filling and generous (breads, meats, cheese, cereal, fresh fruit, yogurt, coffee, juice). We stayed before and after our Patagonian hike and enjoyed our time there immensely.

Leisure Partner

6/10

Pleasant

20 Dec 2024

QUCHENG

The WIFI doesn’t work there.

10/10

Exceptional

12 Dec 2024

Angela

Great location, very clean

Leisure

8/10

Excellent

05 Dec 2024

Jean-François

Good: Closed to bus terminus
Not good: noise from next premises (bike workshop?)

Leisure Partner

10/10

Exceptional

26 Nov 2024

Verified traveler

Parfait pour une nuit avant de quitter pour Torres Del Plaine. 5 min à pieds du terminal d’autobus, extrêmement propre et sécuritaire. Restos à proximités. Possibilité de laisser une partie de notre bagage pendant notre séjour en treckking.

Partner

8/10

Excellent

26 Nov 2024

Lesley

Hotel owner was very helpful especially with storing luggage before and after check in. Room was clean and spacious with a great shower and plenty of hot water and a hairdryer provided. Breakfast was good and you can make tea and coffee in the dining room. Bit of a walk from centre and as I stayed on a Monday none of the local restaurants were open so if you don’t have transport it’s about a 20 minutes walk. Felt safe walking the route though.

Leisure Self

8/10

Excellent

25 Nov 2024

susan

Nice little Hostal. A 10 minute walk to the bus station and 15 minutes to the centre of town. Laundromat less than a block away. Nice breakfast.
Only problem was that my Visa card wouldn’t work there and so I paid cash.

Leisure Self

10/10

Exceptional

23 Nov 2024

Robert

The owners helped us arrange transportation and stored our excess luggage while we visited Torres del Paine. They were very gracious.

10/10

Exceptional

09 Nov 2024

Xianyu

It’s very nice experience to stay in here. Good value.

8/10

Excellent

07 Oct 2024

alessandra

Facilities are great, location fantastic but they did charge us taxes.

Leisure Family

10/10

Exceptional

31 Aug 2024

Yanira

We chose Hostal America to stay for 3 nights during our tour to Torres del Paine. We loved the place, The hostal is impeccable, the staff is friendly and accommodating, Beatriz the Manager is an amazing host, making guests to feel like at home.

Leisure Partner

10/10

Exceptional

31 Mar 2024

Esteban

Fiendly staff

Leisure Family

10/10

Exceptional

17 Mar 2024

Esen

Very new, clean, and well taken care of facility. There is a different type of special care in the hotel that one finds in the very best of family owned businesses. Fantastic breakfast and walking distance to the city center and the port.

Leisure

10/10

Exceptional

29 Feb 2024

WILFRED

Walking distance from bus terminal /bars restaurants
Fabulous host and staff couldn’t do enough to help 5* Can leave your luggage for free while you trek in Torres del Paine

8/10

Excellent

21 Feb 2024

manish

Friendly staff.

Leisure Family

10/10

Exceptional

12 Feb 2024

Ranjit

Great host of this nice, clean and convenient property. We stayed for one night. Staff was flexible as we have to leave at 5am in the morning.

Leisure Friends

10/10

Exceptional

25 Jan 2024

Ana

Excelente lugar , me encantó muy atentos

10/10

Exceptional

17 Jan 2024

Laraine

The place is very clean and comfortable. The owner and staff take really good care of the guests.

Leisure Family

10/10

Exceptional

16 Jan 2024

Pedro

This place was all what we wanted
Spotted clean and very comfortable
The personal was helpful and friendly
Breakfast was also fresh and good
We were all 9 family and friends very happy 😊

Friends_and_family Friends

10/10

Exceptional

03 Jan 2024

Colleen

The family that runs this hostel is super great. They were able to store our luggage, the breakfast was the best of any place we stayed, and they even found a pair of glasses that I left underneath the bed. Super clean and really well done! Great sunny, sitting area to read, and they even let us store some food in the refrigerator

10/10

Exceptional

03 Jan 2024

Ankit

smooth checkin
beatriz is amazing
felt very homely and comfy
walk to bus station is approx 7 mins
not many shops nearby, you have to walk 15 20 mins for restaraunt options.

Leisure Partner

10/10

Exceptional

23 Dec 2023

Bernard

Wonderful stay, great location

Great stay for before and after doing the O-trek in Torres. Lady at the front was so sweet and welcoming. Let us keep a bunch of bags stored at no charge for the whole 8 days we were gone. Breakfast was solid especially getting fresh scrambled eggs! Rooms were clean and spacious. Perfect location next to cafe, laundry, and super close to bus terminal for early morning departure. This is a small operation that clearly cares about their guests and the quality of their experience, we were so grateful for them and would 100% recommend to anyone staying in PN.

Partner

10/10

Exceptional

19 Dec 2023

Nurlan

Owners go out of their way to accommodate your requests. Very friendly and helpful.
Great breakfast.

Leisure Family

8/10

Excellent

16 Dec 2023

johann

Clean, comfortable, friendly staff

We had a lovely stay here. Beatriz the owner is friendly and the staff is also lovely. The eggs served at breakfast are delicious!
I had a medical emergency and together with my wife, we were very fortunate to have the support of the staff to get through it.

Partner

10/10

Exceptional

12 Dec 2023

Kiara

A consistent stay amidst hectic travels

We stayed here 3 times over the course of our 3 week trip to Patagonia, for a total of 4 nights. This was the most consistently clean and comfortable stay. The staff is incredibly warm and helpful. Shower pressure is STRONG! Beds are comfortable and warm. Hotel is walking distance to the bus stop which is highly convenient. Can’t recommend this place enough.

Friends_and_family Family

10/10

Exceptional

25 Nov 2023

Keith

The American Hostal is extremely clean. All floors, surfaces and linens are pristine. The owners and staff are friendly and beyond helpful – providing recommendations, directions and storing bags for people heading out to Patagonia to hike. They cater to the hiking crowd, serving an early breakfast so you catch the first bus to Patagonia. We had a small medical emergency while there and the family owners provided extra help, offering to drive us to hospital etc. They are very kind and dedicated people. It is well located and safe. An easy 5 min walk to the bus depot, a full-service laundry nearby and about a 8-10 min easy walk to downtown shops, restaurants, cafes, pubs etc. The property is well fenced, with a large secure gate, lots of car parking space and a surveillance system. The AH also had heaters, including towel warmers. Some places we stayed were cold inside. The wifi was strong and they had a comfortable common sitting area with lots of windows, so it was bright. We stayed six nights in PN but only confirmed two in advance at the AH as we did not want to commit and regret it. We checked out other places and returned to the AH and fortunately they had room. Highly, highly recommend the AH. From Canada we were in Chile for a month bouncing around including the W, the AH was by far our favourite stay.

Leisure Partner

10/10

Exceptional

20 Nov 2023

Guofei

Friendly Staff, Great Location, Good Value

The hostess and staff were amazing in welcoming us. The first day we arrived in the early morning, of course our room wasn’t ready till 2pm check in time, but we were generously offered a hearty breakfast even before check in! They are so friendly and down to earth.
While we stayed for three separate nights, we had to store luggage twice when we went on W Trek and on a hiking trip to Argentina. And the luggage was well kept.
This hotel is close to everything: the waterfront, the shops, eateries and the bus station. We will definitely stay there again next time we visit this area.

Partner

8/10

Excellent

18 Nov 2023

Adrian

Convenient for bus station. Staff helpful and friendly. Rooms a bit on the small size and not that well soundproofed.

Leisure Partner

10/10

Exceptional

05 Nov 2023

Elizabeth

Wonderful!! The owner was so kind. Great breakfast which they prepared early if needed (including eggs, coffee etc). We left our bags there when trekking in Patagonia without any issue. Staff were so helpful and friendly. Spoke English and Spanish. Really clean and comfortable rooms. About 10 minutes walking from the main city centre, very close to bus station.

Leisure Friends

10/10

Exceptional

01 Jun 2023

Daniel

This hostel is great! The staff is very friendly, and the the property is clean and comfortable. It is in a very convenient location, walkable to the downtown areas.

Leisure Self

10/10

Exceptional

05 Apr 2023

Daniel

Clean and well located property (right next to bus station). Breakfast was great!

Leisure Friends

10/10

Exceptional

23 Mar 2023

Kenneth

Room was clean and quiet. They had breakfast ready early so I could catch my 7:00am bus. Great stay

Leisure Self

10/10

Exceptional

14 Mar 2023

Richard

A pleasant surprise!

This was the perfect place to stay one night before I flew out the next day back to Santiago after touring Torres del Paine National Park for 3 days in my rental car. Totally as advertised. First time I had ever stayed in a \"hostel\" that was a private room w/private bathroom. Of course it was small but that was not an issue as it was quite well designed. It was clean, modern and quiet. And the wifi-super, super fast!!!

Breakfast was pretty basic but then again, I didn't really have any expectations. Price seemed a bit high (I stayed in a large hotel in a room at least twice the size w/a great breakfast right in the middle of Santiago for about $10 US/less a night) but then again, it was in line w/the other places I compared it to-sort of an \"economy of scale\" factor-as in there are not a lot of options in tiny Puerto Natales compared to Santiago, for example. Overall, highly recommended.

Self

10/10

Exceptional

05 Mar 2023

thomas

The hostess was exceptional. She was very attentive and very helpful with everything from providing an adaptor to making sure that I left with at least some breakfast. I would stay here 10 times out of 10. Thank you

Leisure Self

10/10

Exceptional

04 Mar 2023

William

Very clean, very helpful manager and staff. Was able to keep my luggage there while away hiking for a few days.

Leisure Partner

10/10

Exceptional

27 Feb 2023

William

The Hostel was very clean the staff were exceptionally attentive and helpful. They helped arrange a taxi for us to the airport and held our luggage for us while we trekked.

Leisure Partner

10/10

Exceptional

03 Feb 2023

Carolyn

Beautiful, clean, comfortable beds, great breakfast and Beatriz was exceptionally responsive! We highly recommend!!

Leisure Friends

10/10

Exceptional

24 Jan 2023

Naomi

Really great hostal! Staff was really nice. Especially enjoyed the showers and breakfast!

Leisure Friends

10/10

Exceptional

08 Jan 2023

Esteban

Perfect budget-friendly spot in Puerto Natales

We loved this hostel. It has private rooms with bathrooms. the family that owns and operates it are super nice an accommodating. We left our bags there while we were in Torres del Paine for 8 days, they helped us find a rental car for a day when we wanted one and oriented us to good places to eat and buy supplies. As tends to be the case in small places like this, the walls are a little thin, so if you have noisy neighbors (as we did one night) it can be a little annoying. But I would definitely stay here again.

Friends_and_family Family

8/10

Excellent

01 Jan 2023

george

The staff and owner are very friendly and helpful. They even helped to prepare breakfast for us at 6am to accommodate our bus schedule. A small hotel but overall clean and in reasonable condition. Good for what you pay for

Leisure Family

10/10

Exceptional

31 Dec 2022

Alexander

Nice property with great staff

Leisure Family

10/10

Exceptional

12 Dec 2022

Kasey

It was all good

Leisure Friends

10/10

Exceptional

04 Dec 2022

Dexin

Not a five star hotel but that’s not what you are paying for. It’s a very warm hostel with a family vibe. The owners are extremely nice and offer to store our luggage for free. Great place to stay for a few days before your mountain adventures!

10/10

Exceptional

28 Nov 2022

Noel

Very clean and well equipped bed and bathrooms. Beatriz the owner is very welcoming and attentive to the guests.

Leisure Partner

10/10

Exceptional

27 Nov 2022

Noel

A very warm and professional welcome by Beatriz, the owner. The hotel is super clean, the rooms are spot less and the service is top. Good breakfast. The owner Beatriz was very hospitable and acting on feedback provided.
We truly enjoyed our 2 stays.

Leisure Family

10/10

Exceptional

21 Nov 2022

Jessica

Management does an excellent job of communicating and assisting during your stay. Overall property is clean and well kept.

Leisure Friends

10/10

Exceptional

18 Nov 2022

Wai

Host is very friendly and helpful. Great breakfast!

Leisure Self

10/10

Exceptional

02 Sep 2022

Kailie

Owner was very nice. Breakfast was amazing. Super quiet and comfortable. Excellent location.

Leisure Partner

10/10

Exceptional

27 Apr 2022

Bronislava

Above & Beyond

We had a wonderful stay at that property! Beatriz, who administrates the place was warm, welcoming, friendly, and very helpful in everything we needed. All hotel employees share the same qualities. The hostal is decorated with a good taste and the breakfast is healthy and with several choices.

Partner

10/10

Exceptional

27 Mar 2022

cesar

Muy buen servicio, excelente lugar para descansar.

Leisure Self

10/10

Exceptional

19 Mar 2022

Manuel

Nice and Friendly staff

Leisure Self

10/10

Exceptional

25 Dec 2021

Verified traveler

Amazing

Beatriz and her hospitality was amazing. Thank you so much!

Friends_and_family Family

10/10

Exceptional

16 Dec 2021

Kha

The lady that was working the front desk, who I presume is an owner, was extremely accommodating and went the extra mile to make our trip easy and comfortable. We hiked the W Trek and we were allowed to leave our luggage there since we bookended the trip with stays at Hostal America.

I had laundry done a block away and she offered to get it for me while I was camping.

This is conveniently located near the bus station which was about a 5-7 minute walk away and then a 12-15 minute walk to the city center.

Breakfast was simple but good. They make scrambled eggs fresh for you in the morning.

Leisure Friends

10/10

Exceptional

08 Apr 2020

Verified traveler

This property is a hostel but you have a private room & bathroom similar to a hotel. Room is small but very clean and comfy. Had an extremely comfortable stay which is what I was looking for. This hostel is about a 5-6 min walk from the main bus station in Puerto Natales so it's a perfect place to stay if you want to be nearby. Owners were very nice & accommodating. They offered luggage storage and asked me for my preferences for breakfast. Very happy, would def stay again!

Leisure Self

8/10

Excellent

10 Mar 2020

esther

Good stay, great service

Good place, friendly employees, good service, good breakfast, great private parking. We had a private room with four beds. It was clean and the bedding was good, firm mattresses but not too firm. Simple but they have done it right

Friends_and_family Family

10/10

Exceptional

05 Mar 2020

Verified traveler

The staff was great, friendly and offered some good restaurant options. Walking distance to any place and good breakfast.

Leisure Self

10/10

Exceptional

21 Feb 2020

Neal

Oasis after ferry trip

A modern, clean facility with a helpful staff. My first choice if we returned

Partner

10/10

Exceptional

08 Feb 2020

Jayanth

Excellent hostel!

Family environment, owners willing and eager to help make your experience a pleasant one. Hostel room and common areas were very clean! Able to store our suitcase for one night of camping in Torres del Paine without a problem. WiFi was very good and blazing fast.

Partner

10/10

Exceptional

07 Feb 2020

sue

Only a 5 minute walk to the bus station. Good selection of breakfast items. Staff pleasant and the owner was very helpful with recommendations and directions.

Leisure Self

10/10

Exceptional

09 Jan 2020

Sandra E

Nice clean place, bathroom are new and clean and the host excellent

Friends_and_family Family

10/10

Exceptional

07 Jan 2020

Sophia

Wonderful stay with amazing staff

What a great place to stay! The staff were very friendly and helpful, our rooms were cleaned daily, and the hotel is very easy walking distance to the bus station, which was a huge plus for us. The \"downtown\" with shops and restaurants was also easy walking distance. The owner allowed us to keep our luggage on site for several days, free ofcharge, while we were hiking. Breakfast included delicious coffee, cakes, yogurt, juices, granola, toast, and eggs. The staff was also flexible with our breakfast time, allowing us to have an early breakfast before our excursion. We hope to return to Puerto Natales sometime and will definitely stay here again!

Partner